SAP TM daily Support Super Users: appointed Users 1st Level Support: Area APCOs 2nd Level Support: Regional APCOs 3rd Level Support: Corporate APCOs

1st level COFIDI Support

SAP TM to PI support: Area & Regional APCOs using SAP LogonPad Cristobal Aros Ivan Alvarez Laura Coy Nieto Jennifer Palmer Denise Hamilton

PI to COFIDI FTP support: Regional APCOs using SAP LogonPad Laura Coy Nieto Jennifer Palmer Denise Hamilton

FTP to COFIDI support: Area APCOs & MX IT Supervisor testing directly on FTP server Cristobal Aros Ivan Alvarez Guillermo Martinez (IT supervisor)

2nd level COFIDI Support Pikett Service 24/7 support