sap solution manager...solution manager 7.2 sp11: support for cloud and hybrid products details on...
TRANSCRIPT
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What’s new in Operations for
SAP Solution Manager Andrea Schuhmann, Attila Giber
SAP
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The information in this presentation is confidential and proprietary to SAP and may not be disclosed without the permission of SAP.
Except for your obligation to protect confidential information, this presentation is not subject to your license agreement or any other service
or subscription agreement with SAP. SAP has no obligation to pursue any course of business outlined in this presentation or any related
document, or to develop or release any functionality mentioned therein.
This presentation, or any related document and SAP's strategy and possible future developments, products and or platforms directions and
functionality are all subject to change and may be changed by SAP at any time for any reason without notice. The information in this
presentation is not a commitment, promise or legal obligation to deliver any material, code or functionality. This presentation is provided
without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a
particular purpose, or non-infringement. This presentation is for informational purposes and may not be incorporated into a contract. SAP
assumes no responsibility for errors or omissions in this presentation, except if such damages were caused by SAP’s intentional or gross
negligence.
All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from
expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates,
and they should not be relied upon in making purchasing decisions.
Disclaimer
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News in Application Operations
▪ Technical Administration
▪ Support for cloud and hybrid products
▪ Integration Repository and Integration Monitoring
News in Business Process Operations
▪ Job Management
▪ Business Process Monitoring
▪ Data Consistency Management
▪ Business Process Improvement
Agenda
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Different strategic operations platforms for different target groups
SAP Cloud ALMavailable for hybrid customer solutions
SAP Focused Runavailable for hybrid customer solutions
SAP Solution Manageravailable for hybrid customer solutions
o Fully integrated ALM suite for
on-prem-centric medium
and larger customers
o Customers, who are
satisfied with the currently
provided functional scope
o Operations platform for
service providers and
high end hybrid customers
o Customers with advanced
needs, which go beyond
SAP Solution Manager and
SAP Cloud ALM
o Fully integrated ALM suite for
cloud-centric small, medium
and larger customers
o Customers, who are
requesting a standardized
cloud-based operation
platform
+SAP
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News in Application Operations
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Technical Administration
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News in Technical Administration
▪ Work Mode Management and IT Calendar
• Release of multiple scheduled notifications possible
• Support for BCC field in notification E-Mails
• New views in IT Calendar
• Display and scheduling of work modes on host level in IT Calendar
▪ Service Availability Management
• Service Availability Management for HANA Replication Scenarios
Technical Administration
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Description
▪ You can use the new “Condensed view” in
IT Calendar to get a better overview over
planned events for your systems. Events for
multiple systems are grouped together and
not displayed in one line per system
▪ You can use the new “Upcoming Events”
view in IT Calendar to see which events are
currently active and are planned next. You
can search for upcoming events. Active and
Upcoming Events are displayed in a list
sorted by start time
IT Calendar
New views in IT Calendar
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Description
▪ You can now schedule and review Work
Modes on host level.
▪ From the technical system view, you can
switch to the host views and review and
schedule work modes on host level.
▪ When you schedule work modes on hosts,
the work modes are propagated to the
application instances running on these
hosts but not to technical system level
IT Calendar
Display and scheduling of work modes on host level
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Service Availability Management for HANA Replication Scenarios
Description
Availability is now measured and reported for
the complete HANA replication scenario and no
longer per individual physical primary or
secondary database.
You get more accurate availability reporting for
HANA Replication Scenarios
▪ You define the service Definition on the virtual
database
▪ Unplanned outages are created in SAM only
for the time frames where no primary database
was available
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Support for Cloud and Hybrid products
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▪ New Category SAP Ariba Cloud
Integration Gateway
• Additional filters can be set e.g. for Alert
Type
Exception Management
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Solution Manager 7.2 SP11: Support for Cloud and Hybrid products
Details on availability and restrictions are documented on the SAP Solution Manager 7.2 expert portal page
This is the current state of planning and may be changed by SAP at any time without notice.
System ManagementNot
plannedAvailable
Not
planned
Not
planned
Not
planned
Not
planned
Not
planned
Not
plannedNot
planned
Not
planned
Exception Management Available Available Available Available Available Available Available Available Available Available
Integration Monitoring Available Available Available Available Available Available Available Available Available Available
User Experience Monitoring Available Available Available Available Available Available Available Available Available Available
End-to-End Trace AnalysisNot
Planned AvailableNot
Planned
Not
Planned
Not
Planned
Not
Planned
Not
Planned
Not
Planned
Not
Planned
Not
Planned
Data Consistency Management AvailableNot
Planned
Not
PlannedAvailable Available
Not
PlannedAvailable
Not
Planned
Not
PlannedAvailable
Job Management AvailableNot
Planned
Not
Planned
Not
Planned
Not
Planned
Not
Planned
Not
Planned
Not
Planned
Not
PlannedAvailable
Business Process KPI’sNot
Planned
Not
Planned
Not
PlannedAvailable
Not
Planned
Not
PlannedAvailable Available
Not
Planned
Not
Planned
https://support.sap.com/en/solution-manager/sap-solution-manager-7-2/expert-portal/applications/integration-monitoring/interface-channels-for-ic-monitoring.html
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Integration Monitoring
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Integration Management in SAP Solution Manager
Main Solution Manager functions to handle interface operations:
Integration Repository
Integration Monitoring
Guideline on how Interface Management can be realized in SAP Solution Manager:
Document Configure Monitor Analyze & Correct
• Document the technical
data of all interfaces within
your solution landscape in
Solution Documentation
• Assign the interfaces to a
business process context
• Configure Integration
Monitoring in Interface
Channel Monitoring for the
most business-critical
interfaces
• Reuse documented
interface data for monitoring
configuration
• Monitor the interfaces
continously
• Interface failures can be
detected immediately
• If any incidents occur use
the Alert Inbox and Detail
Info functionality in BPO
work center to find the root
cause for the failure
• Correct the issue
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• Streamlined Integration between Business Process
Monitoring and Technical Monitoring
• Available for all standard interface technologies
• Re-use of documentation in technical and business
process monitoring
• Integration Repository is integrated into Solution
Documentation and can be created/updated in branches.
• Available for point-to-point and composite interfaces
Integration Repository and Monitoring
Integration Repository Interface Channel Monitoring
Re-Use
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Integration Repository
Interface Documentation:
▪ Interface documentation in SAP Solution Manager 7.2 is a part
Solution Documentation’s Interface Library.
▪ Interfaces can be documented centrally in the interfaces library –
Integration Repository.
▪ Supports documentation of all standard interface technologies. It
also supports documentation of custom interface technologies, in
case standard does not fulfil your need.
▪ If necessary, custom-specific attributes for the interfaces can be
defined in case the standard attributes are insufficient to describe
the interface.
▪ Supports lifecycle management of Interfaces.
▪ Reuse interface details in the Integration Repository to set up
Interface Monitoring in few clicks.
Integration Repository in Solution Manager Customer
Benefits
▪ Single source of truth for interfaces across the landscape
▪ Intuitive tools and accelerators.
▪ Scalability for monitoring of Interfaces.
▪ Supports efficient & effective lifecycle management of
interfaces.
System Landscape
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Integration Repository
Overview
In Solution Manager 7.2, Integration
Repository is part of Solution
Documentation’s Interface Library
Each interface in Interface Library can
have a so-called Interface Details element
Attributes can be maintained for the current
interface which are specific for the
interface technology
Integration Repository can be enhanced with
custom interface attributes and custom
interface technologies
It is possible to reuse standard interface
attributes in custom technologies
In addition, you can enhance standard
technologies with custom interface attributes
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Integration Repository
Discovery
Automated discovery of interfaces in the
managed system for different interface
types:
IDoc, qRFC, Web Service, RFC
SAP PI / PO
SAP Cloud Platform Integration
Automatic extraction of interfaces from the
managed system with very minimal
footprint on performance
Automatic extraction of PI/PO interfaces
with configuration and runtime information.
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Integration Repository
Monitoring Setup
Open Solution Documentation and
navigate to the right business process
context.
Typically, interface monitoring objects
are assigned to an interface in the
business process, but other contexts
are possible, too (business process
itself, or process step).
Monitoring object configuration can be
started from the “Elements of…” box
using context menu New →
Operations → Alerting.
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Default Values: Re-use Interface Documentation Data for Monitoring Setup
ICMon Setup UI offers the possibility
to re-use the interface attribute data
from Interface Documentation
By pressing button “Default Values” a
list of all available interface
documentations is displayed which
have the same Interface Type, the
same source and the same target
system
If ICMon setup is started from a
business process interface, only one
Interface Documentation shows up
(the one which belongs to the
referenced interface)
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News in Business Process Operations
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Job Management
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News in Job Management
▪ Display of Job Log Information for an ABAP Job from the Alert Inbox
▪ Display of System & Client in Job Instances View
▪ Several Systems can be selected in Central Job Overview
▪ Tag field added into Job Documentation Mass Maintenance tool
Job Management
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Description
▪ This feature gives quick access to job log of
ABAP job from alert
▪ From an Alert you can navigate to the
monitoring application to the monitored job
▪ By clicking on the job name you get in a
popup the job log content displayed
Job Monitoring
Display of Job Log Information for an ABAP Job from an Alert
1.
2.
3.
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Description
▪ The feature gives you the option to set,
remove and update the Tag(s) field
value(s) from job documentation mass
maintenance report
▪ This allows setting and updating of tag
values
Job Monitoring
Tag field added into Job Documentation Mass Maintenance tool
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Business Process Monitoring
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News in Business Process Monitoring▪ New Simplified Process Monitoring app
▪ Alert Analysis Dashboard – Extended Alert Analysis Dashboard making use of new “time buckets”
Business Process Monitoring
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Description
▪ The app enables the digitization of the
complete operations process by supporting
an exception-based monitoring.
▪ You can view simplified business processes with metrics from Solution Manager monitoring applications.
▪ It is possible to assign metrics to different views.
▪ You can also evaluate measured values for different timeframes and drill-down to monitoring detail list
▪ It is possible to display metric information for more than one site
Business Process Monitoring
Simplified Process Monitoring app
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Description
▪ The Analysis dashboard within the
Dashboard Builder (area Business
Process Operation) has been extended
with additional tiles
▪ Among others, new tiles are available
for the Technical Alert Duration, making
use of the new grouping function via
“time buckets” and drill-down to
alerts/SID
Business Process Monitoring
Alert Analysis Dashboard – New “time buckets”
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Data Consistency Management
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News in Data Consistency Management▪ Integration Repository:
• SAP PI/PO Integration for configuration and runtime data
• Interface Discovery for Web service
• Interface Discovery for RFC
• Integration with SAP Cloud Platform Integration
Data Consistency Management
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Description
▪ It is possible to import RFC and Web
Service interface information from
Managed Systems into the Integration
Repository
▪ You can discover interfaces and extract
them using Repository Tools program
in Managed Systems
Data Consistency Management
Interface discovery for RFC and Web Services
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Business Process Improvement
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News in Business process Improvement▪ New SAP UI5 version of application “Business Process Analytics”
▪ New Application “Automation Rate Dashboards”
▪ Changes of application tiles in Fiori Launchpad
▪ Improvement in Progress Management Boards
▪ Improvements in Unified Analytics:
• New analysis method for usage key figures
• Enhanced status display during pattern recognition
• Usability and Performance Improvements
Business Process Improvement
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Description
▪ The application provides facts from the
managed ERP or S/4 system.
▪ It also allows the visualization of
process progress key figures.
▪ Time measurements can be easily
related to throughput measurements of
a business process.
▪ Backlogs can be easily related to either
throughput and lead time
measurements.
Business Process Improvement
New SAP UI5 based application “Business Process Analytics”
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Description
▪ The application provides facts from the
managed ERP or S/4 system on how many
documents are processed and what was the
measured degree of automation in the
previous month.
▪ configuration via 3-step guided
procedure, for 32 pre-defined process
steps (filtering on process or application
area possible)
▪ Adoption of labor costs possible and
recommendations are given to increase
automation rates
Business Process Improvement
New application “Automation Rate Dashboard”
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• Product Help: https://help.sap.com/viewer/product/SAP_Solution_Manager– End-User Documentation
– Release Notes
SAP Solution Manager Homepage: https://support.sap.com/en/alm/solution-manager.html
– ALM Processes
– Internet Demo System
• SAP Solution Manager Expert Portal: https://support.sap.com/en/alm/solution-manager/expert-portal.html
– Details on setup and expert documentation for Application Operations scenarios
Public Cloud Operations: https://support.sap.com/en/alm/solution-manager/expert-portal/public-cloud-operations.html
– Details on availability and restrictions for Monitoring of Integration scenarios and Hybrid Support Release Notes
• SAP Cloud Appliance Library: https://cal.sap.com/
Solution Manager 7.20– Additional Information
https://help.sap.com/viewer/product/SAP_Solution_Managerhttps://support.sap.com/en/alm/solution-manager.htmlhttps://support.sap.com/en/alm/solution-manager/expert-portal.htmlhttps://support.sap.com/en/alm/solution-manager/expert-portal/public-cloud-operations.htmlhttps://cal.sap.com/
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