sap solution manager business process operations dashboards

7/27/2019 SAP Solution Manager Business Process Operations Dashboards

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:: IT SERVICES

Greater Visibility Through SAP

Solution Manager Business Process

Operations Dashboards


2/14

:: IT SERVICES

Visible or Invisible?

Why do we need to monitor

our critical business

processes and build

appropriate Dashboards ?

The need to

reduce/eliminate end-user

disruption

Alignment of Business

Objectives down through IT

one goal, one vision

What the business and IT

agree on is the same

transparency

Customer

Distributor

Warehouse

Supplier

Subcontractor

Production

Headquarter

CRM

SCM/APO

SRM/EBP

BW

Legacy System

Legacy System

SAP R/3 Is your business

aware?


3/14

:: IT SERVICES

Visible or Invisible?

Are we talking

the same language?

Discrepancy between what

the business saw as

available vs. what we were

reporting as available

What is truly impacting the

business? Need

agreement with the

business at the processlevel

Establish business

objectives KPIs to measure

success

CRM

Create Sales

Order

SAP ECC

Create Sales Order

Create Delivery

Post Goods Issue

Create & Print

Invoice

WMS

Perform Picking

Send Pick

Confirmation

Is IT monitoring meaningfu l

areas to the business?


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2011 SAP AG. All rights reserved. 5

The Monitoring TypesCurrent Areas of Focus

Application specific monitoring for

SAP ERP (SD, MM, PP, LE, WM, PM/CS, QM, FI) & SAP EWM

SAP CRM (Sales, Services, Customer Interaction Center; Marketing)

SAP APO (planning runs in DP, SNP, PP/DS, gATP/BOP)

SAP SRM (Self-service Procurement, Sourcing Cockpit)

Background Job monitoring for

Single background jobs or SAP BW Process Chains

Interface monitoring for

IDoc, BDoc, tRFC, qRFC, bgRFC, Batch Input, flat files, SAP PI

Cross-Application monitoring for

ABAP dumps, Update errors, number range fill-level, Application Log entries

Performance monitoring for transactions and RFC processing

Industry specific monitor enhancements for

SAP Apparel and Footwear, SAP for Automotive, SAP for Banking, SAP for Retail, SAP

for Utilities

Data Consistency monitoring for

SAP ERP, SAP CRM, SAP APO


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The ApproachFrom Analysis to Monitoring to Improvement

Business Process Analys is performed

on SAP R/3 and SAP ECC

Business Process

Monitoring

Business

Process

Analytics

Business Process

Stabilization &Improvement

Early detection of business

process exceptions Overdue business documents not

processed fast enough

Interface errors & inconsistencies Issues within background processing

Performance issues

Automization of manual

tasks Real-time alert monitoring of interfaces

& background jobs

Business Process

Benchmarking Benchmarking across

organizational units

Visibility & Transparency

Business Process

Standardization Business process template

adherence

Missing end-user training

Clean-up of old & open

business data Improved planning result accuracy

Improved performance of transactions,

reports or processes Higher reporting quality

Higher end-user efficiency

Detect & correct gaps in

process implementation Configuration issues

Missing closing steps of open

documents

Provides

indicators forProvides

scope for


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The EvolutionBusiness Process Stabilization to Improvement

Revenue Stream Sales Orders without invoice

Sales Orders with billing block Outb. Deliveries with GI &

without invoice

Invoices not transferred to FI

Number of credit memos

Supply Chain &

Planning Accuracy Overdue Purchase Reqs&Order items

Overdue STO items

Open Planned Orders

COGI errors

Production / Process Orders

overdue for TECO

Stock Levels &

Capital tie-up Slow moving items Dead stock

Vendor consignment

withdrawels

Materials with expired shelf life

Inspection lots without usage

decision

Overdue Sales Orders

Sales Ordes with delivery block

Overdue outbound delivieries

Number of returns

Customer Satisfaction

Performance

Zero stock batch segments

Overdue reservation items

Production / Process / PM Orders

TECO but without deletion flag

Transaction response times

Background job runtimes

Data Accuracy

Incomplete Sales

Documents

Application Log errors

Update errors

ABAP dumps

Integration &

Automation

Interface errors

Background job cancellations

Batch Input errors


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8/14 2011 SAP AG. All rights reserved. 9

The ToolsBPO Dashboards

Trend chart:

shows a daily

trend for

Overdue

ou tbound

deliveriesper

shipping point

Trend chart:

shows a daily

trend for

Outbound

deliveries

createdwithin

the last monthper shipping

point

Pie chart:

shows the

actual

Deliveries

wi th overdue

invoicesper

shipping point

Bar chart:

shows the

actual number

ofOverdue

outbound

deliveriesper

shipping point



The Tools

BPO Dashboards

Stacked

column chart:

showstheOutbound

deliveries

createdper day

and per shipping

point

Static rating

table: showsa

rating for the

Overdue

outbound

deliveriespershipping point

Dynamic rating

table: shows a

rating for the

Outbound

deliveries

createdpershipping point

Bar chart:

shows the Top 5

shipping pointswith the most

Overdue

ou tbound

deliveries



Setup of BPO DashboardsQuick View

4 Main Setup Steps:

Maintain Connector Instances

Setup Analytical KeyfigureInstances (AKFIs)

Setup Panels

Setup Dashboards

Setup AKFIs

Chose the

analytical key figureand the characteristics

that you want to

display

Define filter criteria

Maintain Connector

Instances

Define data sources

Setup Dashboards

Maintain dashboard titles

Define the layout of your dashboards and assign

panels to dashboards

Assign user groups

Setup Panels

Chose a chart type and enter

labels for the chart for thegraphical display of your analytical

keyfigure instances


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:: IT SERVICES

Creating a Win-Win Vision

Implement A

Comp lete Solut ion

Reduces end-user

disruption

Identifies Root Cause

Invokes a Continuous

Process Improvement

method

Drives processimprovement through

key data collection and

metrics which provide

insights into how we

are improving

Is th e goal to s ustain/maintain

or im prove and achieve?


12/14

:: IT SERVICES

Creating a Win-Win Vision

Executive Dashboards (L4 and up)

L5/L6/L7 Dashboards that drive process improvement and reduce end-

user disruptions One common place for monitoring, analyzing and reporting

How do we make thishappen?


13/14

:: IT SERVICES

. . . Creating a Win-Win Vision


14/14

:: IT SERVICES

Thank You