WWW.XPLORESAP.COM

2014

SAP SM Online Training XploreSAP

X P L O R E S A P , H Y D E R A B A D , I N D I A

SAP SM Training Content

SAP Solution Manager provides an extensive set of features in the

IT Support area for enhancing, automating and improving the

management of SAP systems: Central System Administration

Project Management

Test Management

System Monitoring

Business Process Monitoring

E2E Root Cause Analysis

IT Technical Reporting

Centralized Alerting

Installation Keys

Early Watch Reporting

Change Management (Change Request Management & Maintenance Optimizer)

Service Desk

SAP Solution Manager Training Curriculum

Introducing SAP Solution Manager

Evolution of SAP Solution Manager

Need for SAP Solution Manager

Tools Overview

Installing SAP Solution Manager

Hardware and Software Requirements

Installation Procedures

Basic Configuration Requirements

System Landscapes:

Creation of system Landscape

Creation of logical component

Integration

RFC connections generation Using SAP Solution Manager in Operations System

Monitoring

Support Desk Service Desk Functions and benefits of service desk Configuration

Flow of Service desk message resolution

Integrate with SAP OSS

Applying oss notes and patches

Issue management

Create service desk message from satellite systems

Monitoring:

Integrates solution manager system with existing SAP management tools (CCMS)

Setting up Early watch alert setting up service level reporting

Central system administration

Solution monitoring

Establish connection from satellite systems to solution manager system

SDCCN activation

Change request management

Configuration and use of Maintenance optimizer Checks for system availability

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