sap sd crm functional course contents
TRANSCRIPT
8/11/2019 SAP SD CRM Functional Course Contents
http://slidepdf.com/reader/full/sap-sd-crm-functional-course-contents 1/6
EMMANUEL IT SOLUTIONS
Interactive or Demo Session (Day 1)SAP histroy and terminologyConsulting companies and partnership with SAPSAP products or solutionsERP - Indepth explanationIntroduction to SAP CRM
Interactive or Demo Session (Day 2)What is a Customer - Customer Relationship ManagementTypes o customerTypes o CRM or Appproches to CRMCRM !endorsSAP TechnologiesWhether SAP CRM is a "unctional or Technical or Techno-unctional Conclusion on o#erall training W$R$Tpractise% &o' recruitment and company re(uirements
Training Sessions will get started with the below topics
SAP C! C"#S$ C"%T$%TS&ase C'stomiation
Types o )ata * )ocument TypesAccount Management
CRM "unctions and Architecture+usiness Categories+P Roles and ,roupings)eining a new roles and hiding the standard rolesrgani.ation ManagementTerritory ManagementProduct Master
Acti#ity Management)ate ManagementText ManagementPartner ProcessingActionsPricing #er#iewTransaction ProcessingCRM +illingStatus Proile
!areting
Mar/eting Planning * Campaign Management
Campaign Automation
External 0ist Management
Segmentation o +usiness Partners
Personali.ed Mail "orms
0ead Management
1uestionnaires
Campaign * Campaign Automation
Sales
Territory Management
Reach us @ [email protected] +91
7396743472
8/11/2019 SAP SD CRM Functional Course Contents
http://slidepdf.com/reader/full/sap-sd-crm-functional-course-contents 2/6
EMMANUEL IT SOLUTIONS
pportunity Management
Status proile and code group proile
Special "unctions in (uotation and order management
Credit Management
Contract Management
Sales Cycle
Services
#er#iew o CRM ser#ice * products
Installed +ase
Resource Planning Tool
Proiciency Scales and (ualiication catalogue
Ser#ice order management 2integration with ECC3
Complaints and Returns
Warranty Management
1ualiication Re(uirements
Ser#ice Agreements% Contracts * plans
C! !iddleware
Middleware #er#iew
Administration Console
)ownload '&ects
Intergation 'etween ECC and CRM
+doc Types
Error handling and monitoring
Important T$codes or Middleware
C! #I con*ig'ration
Importance o We' 4I
+usiness role conigurationRole coniguration /ey
Authori.ation Roles
5a#igation 'ar proile
Acti#ating or deacti#ating wor/ centers
Wor/ center and na#igation lin/ creation
)irect lin/ group
0ogical lin/
Enhancing the product o#er#iew
C! A&AP e+pos're *or ,'nctional Cons'ltants
In-depth CRM Technical Architecture 2M!C3 * )atamodelne rder "ramewor/
A+AP )ictionary 2Important CRM Ta'les * "ields3
)esign 0ayer
Easy Enhancement wor/'ench
Application Enhancement Tool
Transaction 0auncher
"re(uently used +A)I6s and "unctional Modules in CRM
Important Ta'le and "ields used in CRM
Reach us @ [email protected] +91
7396743472
8/11/2019 SAP SD CRM Functional Course Contents
http://slidepdf.com/reader/full/sap-sd-crm-functional-course-contents 3/6
EMMANUEL IT SOLUTIONS
Pro-ect .orshop
Pro&ect 0andscape in detail 2)e#%1A%PR)3
Implementation Phases
Pro&ect Perperation
++P phase
Reali.ation phase"inal Preperation
,o li#e
Supporting process
Tic/eting Tools
"A16s
7ow to write unctional speciications
7ow to write test cases or E8E testing * "unctional unit testing 2"4T6s3
SAP SD Functional Course Contents
===========================
Introuctor! sessions
""""""""""""""""""""""""""""
2 interacti#e sessions $De%o&
I%'ortance o( SAP in current %ar)et in co%'arison *ith other a''lications
I%'ortance o( SD %oule alon *ith su, %oules
-o* SD %oule is interate *ith other %oules li)e ../ FIC0/ PP etc
Detaile iscussion on course contents
A session
ote"
0nl! aitional etails are 'ro#ie (or i%'ortant to'ics
5elo* liste course contents are not ehausti#e/ ne* to'ics on core SD as *ellinteration relate *ill ,e ae (ro% ti%e to ti%e
Da! to a! trainin sessions *ill ,e starte *ith the ,elo* course contents
SAP SD C"#S$ C"%T$%TS1 8nter'rise structure
2 Partner eter%ination 'roceure
3 .aster ata
Custo%er %aster ata
.aterial %aster ata
Custo%er %aterial in(or%ation recor
Conition %aster ata
4 Sales ocu%ent t!'es
Functionalit! o( a Sales Docu%ent !'e
Reach us @ [email protected] +91
7396743472
8/11/2019 SAP SD CRM Functional Course Contents
http://slidepdf.com/reader/full/sap-sd-crm-functional-course-contents 4/6
EMMANUEL IT SOLUTIONS
Functionalit! o( a Ite% Cateor!
Functionalit! o( a Scheule :ine Cateor!
; Pricin
Conition ta,les
Access se<uence Conition t!'e
Pricin 'roceure
'ricin 'roceure eter%ination
6 Free oos eter%ination
7 .aterial listin eclusion
> .aterial su,stitution or %aterial eter%ination
9 5ill o( %aterials $50.&
1? Re#enue account eter%ination
11 Creit %anae%ent
Denin creit control area
Assinin creit control area to co%'an! coe an sales area
Ris) cateories " creit rou's
.aintainin creit li%its (or custo%ers
12 Auto%atic creit control
13 S'ecial sales orer
Cash sale
Rush orer
14 0utline Aree%ents
Scheulin aree%ents
Contracts
1; Postin stoc) in the 'lant .aterial reser#ation
Sortin out all the 'ossi,le errors *hile 'ostin stoc)
16 Shi''in
Denin shi''in 'oint an assinin it to 'lant
Shi''in 'oint eter%ination
Reach us @ [email protected] +91
7396743472
8/11/2019 SAP SD CRM Functional Course Contents
http://slidepdf.com/reader/full/sap-sd-crm-functional-course-contents 5/6
EMMANUEL IT SOLUTIONS
17 Deli#er!
Creatin trans(er orer
8Bects o( 'ost oos issue $PI&
Deli#er! ocu%ent t!'es
1> In"co%'letion 'roceure
19 Co'!in controls
2? 5illin
Creatin in#oice Fiels in accountin ocu%ent
In#oice cancellation
Creit %e%o e,it e%o
Dene ,illin t!'es
In#oice correction re<uest
21 ariant conuration $su'er 50.&
Creatin characteristics class
Conuration 'role
De'enencies
De'enenc! t!'es
.aintainin De'enenc!
.aintain #ariant 'rice
22 Cross sellin
23 hir 'art! sales
24 A#aila,ilit! chec)
2; Consin%ent sales
26 Inter"co%'an! sales
SAP echnical A5AP e'osure (or (unctional consultants
""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""I%'ortance o( technical )no*lee (or (unctional consultants
Data Dictionar! I%'ortant ta,les an els *ill ,e iscusse
8nhance%ents Custo%er eists an 5usiness A inEs $5ADIs&
I%'ortant tcoes to chec) test ID0CEs
Proect Gor)sho'
Reach us @ [email protected] +91
7396743472
8/11/2019 SAP SD CRM Functional Course Contents
http://slidepdf.com/reader/full/sap-sd-crm-functional-course-contents 6/6
EMMANUEL IT SOLUTIONS
"""""""""""""""""""""""
I%'le%entation Phases
Proect Pre'aration
55P 'hase
RealiHation 'hase
Final Pre'arationo li#e
Su''ortin 'rocess
ic)etin ools
FAs
-o* to *rite (unctional s'ecications $FSDEs& an 5usiness Re<uire%ent Docu%ents
$5RDEs&
-o* to *rite test cases (or 828 testin Functional unit testin $FJs&
Reach us @ [email protected] +91
7396743472