sap - saha ekİplerİnİz İÇİn sap mobİl uygulamalari
DESCRIPTION
Dünya çapında 800+ müşteride 15 yılı aşkın süredir kullanılan Syclo mobil saha servis ve bakım/onarım çözümleri ile saha operasyonlarınızı daha verimli hale getirirken müşteri memnuniyetini arttırın.TRANSCRIPT
SAP FORUM İSTANBUL Gelecek Bugün
Laurent Rieu
SAP
SAHA EKİPLERİNİZ İÇİN SAP MOBİL UYGULAMALARI
September 20th – SAP Forum Istanbul
Laurent Rieu
Director – Business Development EMEA – SAP Mobile Solutions
Mobilize Your Workforce With SAP Syclo Mobile
Solutions
© 2013 SAP AG. All rights reserved. 3 Public
The world turns on assets that require maintenance and field service
* Examples: Production equipment, tools, vehicles, facilities , power grid
More machines (50B) than people exist in the world
Countless more infrastructure assets
Annual global maintenance spend exceeds $447B
Assets are geographically distributed and the people that service and operate them are mobile
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About Syclo
FOCUS 170+ employee company exclusively focused on mobility for over a decade Deep industry & business process knowledge in asset intensive industries Over 600 Customers in 39 countries SAP’s Mobile Co-Innovation Solution for EAM and CRM Field Service
FLEXIBILITY Any ERP/CRM system, network, device or peripheral, optimized for SAP, Maximo Custom-tailored development, configuration and deployment approach
PRODUCTS & TECHNOLOGY Leading development, implementation and management tools Highly configurable and extensible application approach Regarded by analysts as leader and best-in-class in the category
COMPLETE SOLUTION ORIENTATION Unmatched integration expertise to complex systems Far-reaching and diverse partner ecosystem World-class services team Expert technical support
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Diverse Customer Community
Challenges in Asset Intensive
Industries
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Contract acquisition, ramp-up, run & re-bid
Lack of visibility
Wrench time / “Windscreen time”
First time fix rate
Mean time to repair
Backlog reduction / elimination
Safety / regulatory compliance
Overall Equipment Effectiveness (OEE)
Availability, Performance, Quality
Service Level Agreement compliance
Abatement / penalty payments
Challenges in Asset Management Services
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Value of Mobile: Four key areas
Assets
People Data Quality
IT
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People
Travel from office to job
Printing Work Orders
System training
Picking up Work Orders
Re-keying hand-written work orders
Changing the assignment
Notifying the office that a notification
needs to be created
© 2013 SAP AG. All rights reserved. 11 Public
September 25, 2013 Copyright © 2008 Syclo LLC. All rights reserved.
People (Continued)
Craft Sequencing – waiting for the next technician before
you can start your work
Picking-up/returning parts
Locating a storeroom with the part
Validating asset to be worked on
Viewing asset history
Recording accurate time/payroll info
Supervisor communications
End of shift turnovers
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Assets
Reduce Terminal and Printer requirements
Improved PM Schedules
Improved PM job plans
Improved 1st time fix rate
Extended asset life
Reduced spares inventory
Production uptime improvement
Faster response times
Improved accountability
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Data Quality
Data is reliable enough for: Repair or replace decisions
PM cycle optimisation
Standard times for scheduling
Timely data entry/retrieval
Business rule enforcement
Reduced entry errors (e.g. bar-coding)
Accurate Repair History
Real-time status reporting
Faster emergency response
Accurate labor accounting
Timely reporting for Process improvement
Less Supervisor time correcting errors
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Want to own the applications
Manage the devices remotely
Need least cost routing
Easy troubleshooting
Expand to new systems
Need it to cope with new devices
Security
Multi-platform support
IT
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Best In Class (top 20) Service Companies report
14% Workforce productivity gain over the last 12 months
13% Service profitability gain over the last 12 months
Wrench time is 25-35% of available working hours
Mobility can realistically increase this to 30-40%
= 20% Increase in Wrench Time
Typical metrics …
SAP Syclo Solutions
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Proven Process Application Portfolio
Asset Management
Access to asset location,
repair history, work order
details, materials needed
Complete Work Orders and
capture all relevant data
Create Notifications or
Work Orders on the spot
CATS - time & attendance
Guided workflow
Material Management
Speed receipt and back-
order reporting to-and-
from shipping/receiving
Perform physical and
cycle counts quickly
Accept & distribute
incoming materials by
PO
Field Service
Manage service orders
and create confirmations
View, look up, update and
transmit
Record status, materials,
problems, actions,
expenses, customer
signatures and more
View all relevant
customer data
Condition Monitoring
Take measurements and
readings
Historic standards and
safe ranges
Generate notifications
on-the-spot
Trend readings, points
and sequences
to avoid emergencies
and outages
SAP Work Manager SAP Inventory
Manager SAP CRM
Service Manager
SAP Rounds
Manager
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Demonstration
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SAP Syclo Solutions are Flexible
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SAP Syclo Solutions are Multi Source
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SAP Syclo Solutions are Designed For The Job
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SAP Syclo Solutions are Cross-Platform
What customers say
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What Customers Say: National Grid
• Syclo SMART Work Manager for Energy Delivery
• Advanced SOA framework allowed development of composite applications with integration to SAP,
ESRI (GIS), and ClickSoftware (Scheduling)
• One of the world’s largest Utilities covering both Electrical Transmission Grid and Gas Transmission
Network across entire UK
• Business in Northeastern US serving 6M customers
Challenge
Implemented Solution
• Partner alignment within SAP among Syclo, ClickSoftware, ESRI, Ernst & Young, Wipro, Motorola
and Panasonic for best-in-breed selections
• Implemented scalable, flexible mobile platform that allows deployment to workforce without
transaction or user sync issues
• Ability to adapt system to meet complex business and regulatory processes
Benefits
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All it Takes is 15 Minutes of Savings
15 minutes of savings per technician per day and the business case is usually done…
Thank you
Laurent Rieu
Director – Business Development EMEA – SAP Mobile Solutions
Appendix
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Driving safety, productivity and reliability in Maintenance
Safety
Visibility
Compliance
Productivity
Governance
Incidents reduced to near zero (goal)
Work capacity increased by 10-20%
Labor productivity increased by up to 50%
Idle time and over-time reduced by 40-60%
Rework reduced by 15-20%
Reduced down-time / production delays by 20-30%
Preventable failures reduced by up to 90%
Maintenance backlog reduced by up to 60%
Inventory carrying costs reduced by 5-10%
Workforce
Assets
© 2013 SAP AG. All rights reserved. 31 Public
Aberdeen Group: State of Service Management 2011, September 2010
Driving growth, profitability and leadership in Service
Leading service organizations
that said investment in mobile
tools is a key strategy for
improving performance
63% Best-in-class (top 20)
companies acheived:
First contact resolution /
first-time-fix
Workforce productivity gain over the
last 12 months
Service profitability gain over the last
12 months
87%
14%
13%
© 2013 SAP AG. All rights reserved. 32 Public
Empowering maintenance technicians SAP Work Manager
Uses Cases
Enable the maintenance side of your business
Install and geo-tag equipment, including meters
View asset schematics, history, dependencies
Execute to guided workflows
Generate notifications and work orders
on-the-spot
Report worker’s status, progress and location
Business Value
Increase plant and equipment performance
Improve workforce productivity and safety
Reduce overtime and cost of maintenance
Promote a 360° view of operations
Reduce unplanned downtime
Keeps the lights on, the drills running, the lines moving
SAP’s industry leading mobile app maintains, inspects and repairs
mission critical assets
SAP insights and references Companies that monitor asset performance in real – time can
improve their asset productivity by up to ~36%
uses SAP Work Manager to maintain its plants,
pipelines and exploratory sites
© 2013 SAP AG. All rights reserved. 33 Public
Empowering technicians, engineers and operators SAP Rounds Manager
Uses Cases
Take measurement points
Conduct operator rounds
Perform maintenance inspections
Execute environmental, health, fire and safety
inspections
Execute compliance inspections
Business Value
Prevent/reduce production stoppages/ delays
Prevent and reduce safety incidents
Reduce maintenance costs
Increase regulatory compliance
SAP’s industry leading mobile app collects meter readings, inspects
assets, promotes compliance
Mitigates risk and prevents the unacceptable
SAP insights and references
Companies that monitor asset performance in real – time can
reduce Un-Planned Downtime Or Outages by up to ~55%
uses Rounds Manager to improve condition
monitoring efficiency
Click to see demo
© 2013 SAP AG. All rights reserved. 34 Public
SAP’s industry leading mobile app for handling and managing parts in the warehouse and the field
Keeps your valuable parts and spares under control and ready to respond
Business Value
Keep inventory moving
Ensure mission critical parts are available when needed
Prevent obsolescence
Control/manage theft and shrinkage
Reduce inventory carrying costs
Use Case
Manage parts and ore inventories
Perform cycle counts
Receive, transfer, issue and adjust
Manage parts during inspections, maintenance,
repairs
Empowering the field service workforce SAP Inventory Manager
SAP insights and references
Companies that mobilize inventory management can
reduce their manpower hours by 75%
Reduced cost of conducting physical
counts by more than 50%
Click to see
the demo
© 2013 SAP AG. All rights reserved. 35 Public
SAP’s industry leading mobile app for viewing and interacting with 3D part and asset schematics
Keeps the oil flowing, the furnaces burning, the machines running
Business Value
Eliminate inaccuracies and lost time associated with language
differences, paper based transactions, and undocumented part
histories
Increase plant, network and fleet performance
Improve workforce productivity and safety
Reduce overtime and cost of maintenance
Reduce unplanned downtime
Use Case
Deploy with Syclo workforce products to maintain, inspect, repair,
install, remove, select and order parts
View, zoom, pan and rotate interactive 3D part and asset CAD
assemblies
Play step-by-step component animations and work instructions
Empowering workers, technicians and engineers SAP Visual Enterprise Viewer
SAP insights and references
Companies visualizing their enterprise
reduce complexity and improve productivity
Mitigated escalating costs to publish
documents and training materials with
20% text elimination - $1M annual
savings
Click to see
the demo
© 2013 SAP AG. All rights reserved. 36 Public
SAP’s industry leading mobile app for service order management to get the job done right
Keep your customers happy while increasing service profitability
Business Value Improve first-time problem resolution
Streamline communications between field & office
Meet SLA compliance
Lower inventory carrying cost and wasted travel
Increase customer satisfaction and revenue
Minimize lost revenue and shorten billing cycles
Use Cases Enables workers to manage service orders and create confirmations
with signature capture
Record status, materials, problems, actions, expenses, customer signatures and more
View customer data, equipment, install base listings, entitlements, contracts & service history
Vehicle stock management
Leverage GIS/GPS for directions
Empowering the field service workforce SAP CRM Service Manager Click to see
the demo
SAP insights and references
Pharmaceutical companies can manage a large distributed service and
sales force with optimized routing, scheduling, dispatch, time keeping,
and exception management
Uses SAP mobility to provide 360° view of their
installed equipment and improved data
accuracy by 20% at the same time
© 2013 SAP AG. All rights reserved. 37 Public
SAP mobile value proposition for asset intensive companies Virtualize, accelerate and transform
Backed by scale
of SAP and partner
Ecosystem
Scale to a highly
distributed infrastructure
and customer base
An SAP strategic pillar
Largest development
effort in the industry
With Syclo, SAP is
proven leader in
mobilizing core
business processes
Solid roadmap of
enhancements
Most complete mobile
solution in the
industry
Easily configurable
packaged apps
BYOD supported by
easy to use app
stores
Transformative
solutions for
leadership
Accelerate your
decisions
and responses
Foresee and respond
to opportunities
Get ahead of outages,
incidents and failures
Install and activate
new equipment faster
Integrated new
partners/employees
/technologies faster
Respond instantly to
changing demand /
supply conditions
Virtualize
your workforce,
customers, partners
The workforce is no
longer confined to the
desk, control room, or
vehicle
Customer and partner
touches are continual
and interactive
Mobile experience
becomes the
enterprise-wide
experience
Transform the way you
do business, and thus
your ecosystem
Reduce cost of
service delivery
Improve profitability
Free up funds for
investment
Reduce carbon
footprint
Protect property
Save lives and
promote health
Measurably and
directly affect
consumers,
businesses and
communities
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