SAP S/4HANA for Service

Value Drivers and Solution EnablersReduce Revenue Leakage

Handle warranty claims efficiently for basic conditions or specificrequirements, such as time- dependent or performance-dependent limitsdefined in warranties. Perform basic checks for warranty claims from acustomer message, service or maintenance order, or billing request.Avoid revenue leakage by identifying service requests for “out ofwarranty” conditions.

Reduce Service Delivery and Support Cost

Provide managers with full transparency into the entire service process,from initial contact and scheduling to execution and billing. Create aflexible approach to service delivery, addressing the unique financial andlogistical considerations of each request.

Reduce Cost of Non Compliance to Service Contract

Automate contract monitoring processes, promote and enforce legalstandards, and make adjustments to contracts as necessary to improvethe value of contracts by using a single business solution to generate,negotiate, and manage all contracts

Reduce Service Parts Inventory Carrying Cost

Improve service parts planning, fulfillment, and customer service throughintegrated functionality for global parts sourcing, availability, and priceoptimization

Service MasterDataManagement

! Technical assets,structures, andhistory

! Service task list andcatalogs

! Service andmaintenance

! plan and eventscheduling

ServiceManagement

! Service initiation

! Service planningand scheduling

! Service executionand delivery

! Service control

! Service billing andsettlement

! Claims, returns, andrefund management

Service PartsManagement

! Service partswarehousing

! Service partsfulfillment

ServiceAgreementManagement

! Operational contract

SAP S/4HANA FOR SERVICE FUNCTION

S/4HANA leading to safer client solutions by Carl Stahl

" Family ownedalmost 150 year old

" €300M revenue

" 75 subsidiariescovering 90countries

" Over 1,500employees

" Detailed story

Our techniciansgenerate much data byperforming over 1.5minspections a year. WithS/4HANA, weexperience 2x-3xreduction in theinspection time as wellas a massive datareduction leading tolower server housingcosts.

Stefan Aubele, ITManager

# Lifting Equipment

# Architecture

# Technocables

# Personal ProtectiveEquipment

# Diversifications