sap learning hub - webinar on sap hybris
TRANSCRIPT
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Presenter: Colin Bailey, Global Education Portfolio ManagerDate: May 24, 2016
SAP Hybris & SAP Learning HubLive Introduction Session
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 2Customer
Agenda
• Welcome & introduction
• Digital Transformation and SAP Hybris
• Brief Overview of SAP Learning Hub
• SAP Hybris Learning Journeys
• Q&A
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 3Customer
Agenda
• Welcome & introduction
• Digital Transformation and SAP Hybris
• Brief Overview of SAP Learning Hub
• SAP Hybris Learning Journeys
• Q&A
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 4Customer
SAP’s Learning Offering for Digital Transformation Learning offering for IT Professionals
SAP’ s learning offering for IT Professionals is based on the key business pillars for the Digital Transformation
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 5Customer
SAP’s Learning Offering for Digital Transformation Learning offering for IT Professionals
SAP’ s learning offering for IT Professionals is based on the key business pillars for the Digital Transformation
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 6Customer
Digital Transformation and SAP Hybris
DIGITAL TECHNOLOGY HAS CHANGED THE GAME. BUT, CUSTOMERS CHANGED THE RULES. CUSTOMERS DEMAND SIMPLE, SEAMLESS, PERSONALIZED EXPERIENCES ACROSS ANYCHANNEL, ANYTIME,
ANYWHERE,AND ON ANY DEVICE.
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 7Customer
Introduction to SAP Hybris
“Today’s generation of customers are always connected and well informed, but businesses are lagging behind in terms of both understanding and engaging their customers across all their channels in ways that are both relevant and
consistent” - Brian Walker, Chief Strategy Officer, SAP Hybris
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 8Customer
SAP Hybris Commerce SuiteThe core SAP Hybris solution Ranks consistently among the top commerce software platforms worldwideOmni-channel: helps integrate all digital and physical customer touchpoints onto a single platform – Including online, mobile, point-of-sale, call center, social media and print
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 9Customer
SAP Hybris MarketingEnables real time contextual marketing SAP Hybris Marketing enables marketers to develop a deeper understanding of customersGain real-time insights into the context of each customer – Leverage these insights to deliver highly individualized customer experiences across channels
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 10Customer
SAP Hybris Cloud for Customer A seamless customer experience across all communication channels – Sell and Service Anytime, Anywhere with seamless mobile support for iPhone, iPad, wearables, Windows phones and tablets, and Android devices at no additional costIntegrate multiple sources of data-internal and external-to build a 360 degree account view, rich customer profiles, customer influencers, partners and much moreGet back-office information pushed to you in real-time, with native integration to the SAP ERP application and the SAP CRM application
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 11Customer
SAP Hybris BillingBoost average revenue and reduce churn with subscription order management
Optimize revenue and gain insight into the effects of pricing strategies with pricing simulation before launching new products
Accounting, controlling, and reporting of high volumes of financial transactions
Simplified invoicing that enhances cash flow and customer care
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 12Customer
Agenda
• Welcome & introduction
• Digital Transformation and SAP Hybris
• Brief Overview of SAP Learning Hub
• SAP Hybris Learning Journeys
• Q&A
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 13Customer
SAP Learning HubA cloud-based learning platform for individuals and enterprises
Social learning and learning roomsStructured collaboration and social learning led by experts from SAP
Live system accessExclusive purchase optionfor on-demand access to live training systems
Educational contentUnlimited access to all of the learning content from SAP, including role-based learning and certification paths
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 14Customer
SAP Hybris Portfolio
• OpenSAP – Offers introductory MOOC classes on CEC topics• Learning Hub & CEC Learning Rooms – Contains learning content for
solution areas and roles:• SAP Hybris Commerce• SAP Hybris Marketing• SAP Hybris Cloud for Customer• SAP Hybris Billing SAP Customer Relationship Management (On-premise)
• Classroom – SAP offers Learning Hub courses in the ILT format for learners who prefer the traditional classroom experience.
• To see what is currently available in the CEC portfolio, visit SAP Education’s training webshop:
• Training & Certification Webshop URL: https://training.sap.com/g/en/courses-and-curricula/hybris-1
• To see the “CEC Learning Journeys” in the training webshop go to:• https://
cdn.training.sap.com/cdn/pdf/Customer-Engagement-Commerce_learning-journey_beta.pdf
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 15Customer
Agenda
• Welcome & introduction
• Digital Transformation and SAP Hybris
• Brief Overview of SAP Learning Hub
• SAP Hybris Learning Journeys
• Q&A
SAP Knowledge Transfer & Education
SAP Foundations
SF100
eLearningClassroom
SAP Learning JourneyA simple way to guide your learning
What is a Learning Journey?A Learning journey is a visual guide to help you think about the path to become fully competent with a new SAP innovation.
This visualization should make it easier to see every offering that is available for a topic and understand how things are connected.
The journey is not a “mandatory” track or sequence of courses. It offers you a high-level view of your choices. Based on your goals and your prior knowledge, you can select what would work for you.
How can I use it?Each learning journey is presented using the metaphor of a subway map. Each “station” tile represents a course, learning room, or any other kind of learning offering:
*beta*
Basic information such as the name, type, and duration is easily accessible. (In some cases a code is shown -as in this SAP Education course: S4H01 or S4H01E)
Simple buttons will take you directly to the learning offering / course. (In some cases you may need to register first or pay additional fees depending on your situation.)
Why “beta”?We have just started exploring the value of this visualization, so if you have feedback or ideas about how to make the Learning Journey better, let us know! We appreciate a lot everyone’s contributions.
Next: Explore! Learning Journey for SAPCustomer Engagement & Commerce
2 days 8 hrs.
SAP Knowledge Transfer & Education
SAP Learning JourneyA simple way to guide your learning
What kind of Learning Experiences does SAP offer?
*beta*
SAP Live Access lets you get hands-on experience with a live, fully supported, and private SAP system -preconfigured with the data you need to complete the exercises in SAP Learning Hub classes and free exploration.Available to SAP Learning Hub subscribers in fixed-hour plans.
LA
Learn More
Learning Roomsare online social environments where you can build and expand your SAP skills with informal social learning and curated learning content.SAP Learning Rooms are delivered through the SAP Learning Hub and include all the content needed to achieve specific learning goals.
Learn More
Certificationsare exams of different lengths and types, validating specific levels of competence with SAP solution knowledge and skills such as Associate, Specialist, or Professional.Certification exams can be taken worldwide at physical and virtual locations.
Learn More
L. Room
Face-to-Face & Virtual Classroom Learningoffer the traditional instructor-led training experience. Instructors and learners meet at a training site or, in the case or Virtual Live Classrooms (VLC) they connect over the web to participate in a comprehensive training and hands-on learning experience.Learn More
Classroom
openSAP coursesare usually live, on-line, open courses that are offered to large numbers of learners worldwide for a set time–or “massive, online, open courses (MOOCs.)Once completed or archived, some materials might still be available but collaboration, gamified activities and other features won’t be.
Learn More
openSAP
Academies / eAcademiesare “bundles” of learning offerings that cover the content of multiple classroom or eLearning courses together. Often, these integrated offerings lead to a certification or are designed to facilitate the uniform training of project teams.
Learn More
eAcaemyAcademy
eLearningprovides interactive, Web-based materials that you can use at your own pace. You control what to focus on and when; decide how many times you want to go over the materials, and when to stop.eLearning can contain text, videos, demos, simulations, and other media and can be used for regular courses, Early Knowledge Transfer, or other purposes. Learn More
eLearningHandbook
Where to access SAP Learning:
The SAP Learning Hub provides access to eLearning courses, Learning Rooms, EKT Learning Maps,
and Handbooks or “Flipbooks.” (*)Specific offerings might require
different subscription levels or “editions.”
The SAP Training Shop allows you to book Classrooms
trainings as well as, in some cases, individual e-Learnings courses
open.sap.comprovides access to openSAP courses
(live and self-paced.)
SAP Knowledge Transfer & Education
Developer
Functional Analyst
Explore and build your learning path based on your role, area of interest, or learning needs:
Learning Journeys for Customer Engagement and CommerceA simple way to guide your learning
System Administrator
User
Implementing SAP Hybris Marketing
Implementing SAP Hybris Billing
SAP Hybris Commerce:
Other SAP Hybris Solutions
Implementing SAP Hybris Cloud for Customer
Implementing SAP CRM (On-Premise)
SAP Customer Relationship Management (CRM)
SAP Knowledge Transfer & Education
Start with a quick orientation
Go deeper & become fully competent with SAP Hybris Commerce as a Developer
Developer
Android Developer
Cockpit Developer Release Update Training
Data Hub
Learning Journey for Customer Engagement & Commerce Focus Area: SAP Hybris Commerce Developer
SAP Hybris Commerce Product Overview Essentials Online
HY100/E
1 day 3 hrs.eLearningClassroom
SAP Hybris Commerce Developer Part 1
HY400
4 daysClassroom
SAP Hybris Commerce Developer Part 2
HY410
3 daysClassroom
SAP Hybris Commerce Data Hub
HY430
3 daysClassroom
Hybris-SAP Solution Integration
HY600
3 daysClassroom
SAP Hybris Commerce Developer Part 2A - Digital
HY415*
1 dayClassroom
SAP Hybris Commerce 5 Developer Update
HY420
1 dayClassroom
SAP Hybris Commerce Cockpit NG Fundamentals Online
HY460E
3-4 hrs.eLearning
SAP Hybris Cockpit NG Developer
HY465
3 daysClassroom
Front-end Developer
SAP Hybris Commerce Mobile SDK for Android Developers
HY450E*
1.5 hrs.eLearning
SAP Hybris Commerce Front-end Developer
HY412E
4-5 hrs.eLearning
SAP Hybris Commerce Developer OMS
HY440*
2 daysClassroom
(*) New version not planned. (*) Will be retired.
(*) New version not planned.
Change
UPDATEDMay 2016
Feedback?Was this map useful? Do you have ideas for how to improve it? We’d love to get your feedback.
~1.5 hours 40 questions
E_HYCPS_60
SAP Certified Product Support
Specialist
SAP Hybris Commerce 6.0
~3 hours 80 questions
P_HYCD_60
SAP Certified Development Professional
SAP Hybris Commerce 6.0
Developer
20-28 hrs
HYB1
Experience SAP Hybris Solutions
4 wks from Jun 20th 2016 (5-7 hrs per week)
openSAP
Stay up-to-date!
SAP Knowledge Transfer & Education
Start with a quick orientation
Go deeper & become fully competent with SAP Hybris Commerce as a Functional Analyst
Learning Journey for Customer Engagement & Commerce Focus Area: SAP Hybris Commerce Functional Analyst
SAP Hybris Commerce Functional Analyst / Online
HY200/E
2 daysClassroom eLearning
11 hrs.
SAP Hybris Commerce Product Overview Essentials Online
HY100/E
1 day 3 hrs.eLearningClassroom
Change
UPDATEDMay 2016
Feedback?Was this map useful? Do you have ideas for how to improve it? We’d love to get your feedback.
~3 hours 80 questions
C_HYCBA_60
SAP Certified Associate
SAP Hybris Commerce
Business Analyst 6.0
20-28 hrs
HYB1
Experience SAP Hybris Solutions
4 wks from Jun 20th 2016 (5-7 hrs per week)
openSAP
Stay up-to-date!
SAP Knowledge Transfer & Education
Start with a quick orientation
Go deeper & become fully competent with SAP Hybris Commerce as a System Administrator
Learning Journey for Customer Engagement & Commerce Focus Area: SAP Hybris Commerce System Administrator
SAP Hybris Commerce Product Overview Essentials Online
HY100/E
1 day 3 hrs.eLearningClassroom
SAP Hybris Commerce System Administrator / Online
HY300/E
2 daysClassroom eLearning
5 hrs.
Stay up-to-date!
UPDATEDApr. 2016
Change
Feedback?Was this map useful? Do you have ideas for how to improve it? We’d love to get your feedback.
20-28 hrs
HYB1
Experience SAP Hybris Solutions
4 wks from Jun 20th 2016 (5-7 hrs per week)
openSAP
SAP Knowledge Transfer & Education
Start with a quick orientation
Go deeper & become fully competent with SAP Hybris Commerce as a User
Learning Journey for Customer Engagement & Commerce Focus Area: SAP Hybris Commerce User
SAP Hybris Commerce Functional Analyst / Online
HY200/E
2 daysClassroom eLearning
11 hrs.
SAP Hybris Commerce Product Overview Essentials Online
HY100/E
1 day 3 hrs.eLearningClassroom
Stay up-to-date!
SAP Hybris Commerce Cockpit End User / Online
HY500/E
2 daysClassroom eLearning
3.5 hrs.
UPDATEDApr. 2016
Change
Feedback?Was this map useful? Do you have ideas for how to improve it? We’d love to get your feedback.
20-28 hrs
HYB1
Experience SAP Hybris Solutions
4 wks from Jun 20th 2016 (5-7 hrs per week)
openSAP
SAP Knowledge Transfer & Education
Start with a quick orientation
Go deeper & become fully competent with Implementing SAP Hybris Marketing
Learning Journey for Customer Engagement & Commerce Focus Area: Implementing SAP Hybris Marketing
SAP Hybris MarketingEarly Knowledge Transfer
17 hrs. eLearning
SAP Hybris Marketing Customization and Integration
HY710
2 daysClassroom
DELTA > Hybris Marketing 1511 EKT EKT_CUSTENG11CONS
SAP Hybris Marketing Essentials Online
HY700E
3.5 hrs.eLearning
Stay up-to-date!
UPDATEDApr. 2016
Change
Feedback?Was this map useful? Do you have ideas for how to improve it? We’d love to get your feedback.
20-28 hrs
HYB1
Experience SAP Hybris Solutions
4 wks from Jun 20th 2016 (5-7 hrs per week)
openSAP
SAP Knowledge Transfer & Education
Start with a quick orientation
Go deeper & become fully competent with Implementing SAP Hybris Billing Subscription Order Management
Convergent Pricing Simulation
Contract Accounting Convergent Invoicing
Learning Journey for Customer Engagement & Commerce Focus Area: Implementing SAP Hybris Billing
Convergent Charging
Sales & Order Management with BRIM EhP3Early Knowledge Transfer
34 hrs. eLearning
DELTA > CRM 7.0 EhP3EKT_BRIM2013CRMSALOR
D
Convergent Pricing Simulation 1.0 Early Knowledge Transfer
4-5 hrs. eLearning
Convergent Pricing Simulation 1.1 Early Knowledge Transfer
1 hr. eLearning
DELTA1.0 > 1.1
EKT_CONVPRIC11APP
SAP Convergent Charging 4.0
AC235
5 daysClassroom
Billing & Revenue Innovation ManagementEarly Knowledge Transfer
50 hrs. eLearning
DELTA > CRM 7.0 EhP3EKT
BRIM2013ERPTELC607
Contract Accounting
AC240
5 daysClassroom
SAP Convergent Invoicing
AC245
4 daysClassroom
Sales & Order Management with BRIM EhP4Early Knowledge Transfer
DELTA CRM 7.0 EhP3 > 4
EKT_CRM704SAL
eLearning3 hrs.
Stay up-to-date!
OCP10
UPDATEDApr. 2016
Change
Feedback?Was this map useful? Do you have ideas for how to improve it? We’d love to get your feedback.
20-28 hrs
HYB1
Experience SAP Hybris Solutions
4 wks from Jun 20th 2016 (5-7 hrs per week)
openSAP
SAP Knowledge Transfer & Education
Start with a quick orientation
Go deeper & become fully competent with Implementing SAP Hybris Cloud for Customer (C4C)
Implementation Development
Integration
Learning Journey for Customer Engagement & Commerce Focus Area: Implementing SAP Hybris Cloud for Customer
SAP Cloud for Customer Learning Room
Launch Register*
(*) You must be registered to access a Learning Room!
Experience SAP Cloud for Customer
12-18 hrs.
openSAP
Updated Oct. 2015JOY037
SAP Cloud for Customer Learning Room
Launch Register*
SAP C4C – Project Implementation
C4C10
4 daysClassroom
8hrs.
SAP C4C – Integration with SAP On-premise Solutions
C4C50
4 daysClassroom
~3 hours 80 questions
C_C4C50_2015
SAP Certified Application Associate
SAP Certified Integration
Associate – SAP Cloud for Customer
~3 hours 80 questions
C_C4C30_2015
SAP Certified Application Associate
SAP Certified Development
Consultant – SAP Cloud for Customer
SAP Cloud Applications Studio
C4C30
4 daysClassroom
~3 hours 80 questions
C_C4C10_2015
SAP Certified Application Associate
SAP Certified Application
Consultant – SAP Cloud for Customer
Stay up-to-date!
UPDATEDApr. 2016
Change
Feedback?Was this map useful? Do you have ideas for how to improve it? We’d love to get your feedback.
20-28 hrs
HYB1
Experience SAP Hybris Solutions
4 wks from Jun 20th 2016 (5-7 hrs per week)
openSAP
SAP Knowledge Transfer & Education
Start with a quick orientation
Go deeper & become fully competent with Implementing SAP CRM On-Premise as an Application Consultant
Certification Path (alternative: take TCRM10 & TCRM20 Academies)
Sales
Learning Journey for Customer Engagement & Commerce Focus Area: Implementing SAP CRM On-Premise
Overview of the SAP CRM Solution
SAPCRM/SAPCRE
3 days 12 hrs.eLearningClassroom
SAP CRM Customizing Fundamentals
CR100/E
5 daysClassroom
SAP CRM Middleware
CR500
2 daysClassroom
SAP CRM Sales
CR300
4 daysClassroom
~3 hours 80 questions
C_TCRM20_72
SAP Certified Application Associate
SAP Certified Application Associate -
CRM Fundamentals with SAP CRM 7.0 EhP2
eLearning20 hrs.
20 hrs.
SAP CRM Interaction Center WebClient
CR410/E
3 daysClassroom eLearning
3 hrs.
SAP CRM User Interface
CR580
4 daysClassroom
Stay up-to-date!
~3 hours 80 questions
P_CRMSLS_71
SAP Certified Application Professional
SAP Certified Application
Professional – Sales with SAP CRM 7.0 EhP1
~3 hours 80 questions
P_CRMSRV_71
SAP Certified Application Professional
SAP Certified Application
Professional – Service with SAP CRM 7.0 EhP1
~3 hours 80 questions
P_CRMMKT_71
SAP Certified Application Professional
SAP Certified Application
Professional – Marketing with SAP
CRM 7.0 EhP1
Service
SAP CRM Service
CR700
5 daysClassroom
SAP CRM Marketing
CR600
5 daysClassroom
Marketing
UPDATEDApr. 2016
Change
Feedback
20-28 hrs
HYB1
Experience SAP Hybris Solutions
4 wks from Jun 20th 2016 (5-7 hrs per week)
openSAP
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 27Customer
Agenda
• Welcome & introduction
• Digital Transformation and SAP Hybris
• Brief Overview of SAP Learning Hub
• SAP Hybris Learning Journeys
• Q&A
Q&A
Click icon to add picture
© 2016 SAP SE or an SAP affiliate company. All rights reserved.
Thank you
Colin BaileyTel: +49 6227 7 74891| [email protected]