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Administrator’s Guide

Document Version: 1.0 – FinalDate: December 12, 2016

CUSTOMER

SAP GTS, identity-based preference processingRelease 1.0

Administrator’s Guide CUSTOMER

SAP GTS, identity-based preference processingAdministrator’s Guide – Version: 1.0 – Final

December 12, 2016© 2016 SAP SE or an SAP affiliate company. All rights reserved. 2

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Textual cross-references to other documents.

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Document History

NoteYou can find the most current version of this document on SAP Service Marketplace. We stronglyrecommend that you use the documents provided there as they are updated regularly.

Version Status Date Comment

1.0 Final 2016-12-12 Release 1.0




Table of Contents

1 Getting Started ................................................................................................................. 71.1 About This Guide ........................................................................................................................................ 71.2 Further Required Documentation ................................................................................................................. 71.3 Related Information ..................................................................................................................................... 71.4 Release Availability Information ................................................................................................................... 81.5 Useful Links ................................................................................................................................................ 81.6 Important SAP Notes................................................................................................................................... 8

2 About SAP GTS, identity-based preference processing .................................................. 102.1 Business Scenarios ................................................................................................................................... 10

2.1.1 Business Scenario "Trading Goods" ........................................................................................... 102.1.2 Business Scenario "Trading and Finished Goods, Including Preference Calculation" .................... 11

3 Technical System Landscape ......................................................................................... 12

4 Installation ..................................................................................................................... 134.1 Prerequisites and Pre-Installation Tasks .................................................................................................... 134.2 Installation Sequence ................................................................................................................................ 134.3 Post-Installation Tasks .............................................................................................................................. 13

5 Upgrade Information ....................................................................................................... 14

6 Configuration Information ............................................................................................... 156.1 Configuration in SAP GTS, identity-based preference processing Plugin ..................................................... 15

6.1.1 Transfer of Goods Receipts for IBVD Creation ............................................................................ 156.1.2 Transfer of Process Orders or Production Orders ........................................................................ 166.1.3 Configuration of Preference Synchronization API ........................................................................ 176.1.4 Preference Determination in Billing Documents ........................................................................... 17

6.2 Configuration in SAP GTS, identity-based preference processing Add-On .................................................. 176.2.1 Preference Determination During Vendor Declaration Creation .................................................... 176.2.2 Configuration of Request and Dunning of Identity-Based Vendor Declarations ............................. 18

7 Security Information ....................................................................................................... 197.1 User Administration and Authentication ...................................................................................................... 197.2 Authorizations ........................................................................................................................................... 197.3 Network and Communication Security........................................................................................................ 197.4 Data Storage Security ............................................................................................................................... 20

8 Operations Information ................................................................................................... 218.1 Monitoring ................................................................................................................................................. 21

8.1.1 Error Logs .................................................................................................................................. 218.1.2 Interface Monitoring ................................................................................................................... 228.1.3 Background Job Monitoring ........................................................................................................ 22

8.2 Administration and Management ............................................................................................................... 22




8.2.1 Periodic Tasks ........................................................................................................................... 228.3 Support Desk Management ....................................................................................................................... 23

9 Important Disclaimers and Legal Information ................................................................. 24




Table of Figures

Figure 1: System Landscape ................................................................................................................................. 12

https://wiki.wdf.sap.corp/wiki/x/YbQxY

https://wiki.wdf.sap.corp/wiki/x/Q6k3Y




1 Getting Started

1.1 About This Guide

This administrator’s guide is the central starting point for the implementation of SAP GTS, identity-based preferenceprocessing. It contains installation and implementation information as well as security and operation information.

This guide addresses the following target audience:

· System administrators

· Technical consultants

1.2 Further Required Documentation

In addition to this document, you need the following resources to install and operate SAP GTS, identity-basedpreference processing.

Content Location

SAP Global Trade Services - Installation and UpgradeInformation

https://help.sap.com/grc-gts → Installation and UpgradeInformation

SAP Global Trade Services - Configuration andDeployment Information

http://help.sap.com/erp → Configuration andDeployment Information

1.3 Related Information

The following references provide more information about topics not covered in this guide.

Content Location

General information about SAP GTS, identity-basedpreference processing

http://help.sap.com/ibpp

Latest versions of installation and upgrade guides http://help.sap.com/ibpp -> →Installation and UpgradeInformation

Sizing http://service.sap.com/sizing

Network security http://service.sap.com/securityguide

High availability http://www.sdn.sap.com/irj/sdn/ha

Performance http://service.sap.com/performance

https://help.sap.com/grc-gts

http://help.sap.com/erp



http://service.sap.com/sizing

http://service.sap.com/securityguide

http://www.sdn.sap.com/irj/sdn/ha

http://service.sap.com/performance




Content Location

Information about Support Package Stacks, latestsoftware versions and patch level requirements

http://support.sap.com/sp-stacks

Information about Unicode technology http://www.sdn.sap.com/irj/sdn/i18n

1.4 Release Availability Information

For more information about currently available releases for SAP GTS, identity-based preference processing and thestandard software required to install and use the solution, see SAP Service Marketplace athttp://www.service.sap.com/fbs/availability.

1.5 Useful Links

The following table lists further useful resources.

Content Location

Information about creating customer incidents http://support.sap.com/message

SAP Notes search http://support.sap.com/notes

SAP Software Download Center http://support.sap.com/swdc

SAP Online Knowledge Products (OKPs) — role-specific learning maps

http://service.sap.com/rkt

1.6 Important SAP Notes

Read the following SAP Notes before you start the implementation. These SAP Notes contain the latest informationabout the installation, as well as corrections to the installation information.

Make sure that you have the latest version of each SAP Note, which is available on the SAP Support Portal athttp://support.sap.com/notes.

SAP Note Number Title Description

2394422 Release strategy for the ABAP add-onIBPP 100

Installation note for IBPP 100

2395071 Release strategy for the ABAP add-onIBPP_PI 100

Installation note for IBPP_PI 100

http://support.sap.com/sp-stacks

http://www.sdn.sap.com/irj/sdn/i18n

http://www.service.sap.com/fbs/availability

http://support.sap.com/message

http://support.sap.com/notes

http://support.sap.com/swdc

http://service.sap.com/rkt

http://support.sap.com/notes

http://service.sap.com/sap/support/notes/2394422





SAP Note Number Title Description

2374227 Preference: Functional Enhancements forAdd-on IBPP

GTS note providing the prerequisites for theidentity-based preference calculation

2387512 Multiple use of BAdI/SAPSLL/BADI_VD_EXTIF_MAP

GTS note enabling multiple usage of theBAdI /SAPSLL/BADI_VD_EXTIF_MAP.Required if you have implemented thisBAdI, as IBPP is also implementing thisBAdI.

2373774 IBPP: Preselection of Batches WithinBatch Determination - Sample BAdIImplementation

This consulting note describes a basicprocess of how you can set up a batchdetermination strategy, which considers thepreference status in the batch attributes.

2375261 IBPP: Preference Determination in SalesDocuments

This consulting note describes how you canimplement the preference determination insales documents for batch-managedmaterials.

Reporting Incidents

If you encounter any problems with SAP GTS, identity-based preference processing, you can report an incident onthe SAP Support Portal at http://support.sap.com/incident. The relevant component is SLL-IPP.





http://support.sap.com/incident




2 About SAP GTS, identity-basedpreference processing

SAP GTS is offering a solution, which enables companies to issue preference documents to their customers. Basisfor issuing such documents is a determination of a product’s preferential origin. The determination of a preferentialorigin has to be done according to officially provided criteria, which differs per commodity. The determination can bebased on a preferential statement received from a supplier or by calculating the origin based on a BoM. SAP GTS isdetermining the preferential origin on product level. In case a company is working with batches, serial or equipmentno., this determination may not be as accurate as required and hence does not offer the maximum possible benefit tothe company.

SAP GTS, identity-based preference processing addresses this issue and determines the preferential origin one levelbelow the product, for example, on batch. This enhancement considers multiple process steps within the standardpreference management process and considers that only parts of the product may require an origin determination onthis level while for other products, the standard process on product level may be sufficient.

With SAP GTS, identity-based preference processing, you are able to determine the preference status for a specificbatch (or any other indicator). With an identifier, the worst-case principle is not necessary and does not apply.Therefore, the actual preference status of the batch can be influenced by exchanging component batches. Moreover,as you are aware of the preference status per batch, you can deliver exactly those batches to your customers, whichthey demand.

In intercompany sales, this leads to reduced import duties to be paid by the company. In external sales, this leads tohigher margins respectively lower prices for the end customer and thus for an increased revenue.

2.1 Business Scenarios

2.1.1 Business Scenario "Trading Goods"

This scenario includes the following functions:

· Ability to store preferential origin information on master data in SAP ECC

· Preferential origin determined at the time of purchase order based posting of goods receipt in SAP GTS

· Real-time integration of determined preferential origin information from SAP GTS to SAP ECC

· Preferential origin information used in determination strategy in outbound delivery

· Identity-based determination of eligibility and output of declaration on forms




2.1.2 Business Scenario "Trading and Finished Goods,Including Preference Calculation"

This scenario includes the following functions:

· Same functions as business scenario "Trading Goods"

· Preference determination based on production/process order per identifier

· Issue of long-term declarations and blanket certificates on product level including identity-based withdrawalscenario

Software Component Matrix

This section provides an overview of which business scenario of SAP GTS, identity-based preference processinguses which software unit.

BusinessScenario

Software UnitsKey: X = mandatory (X) = optional - = Not part of the business scenario

IBPP 100 IBPP_PI 100

Trading Goods X X

Trading andFinished Goods,IncludingPreferenceCalculation

X X




3 Technical System Landscape

The following diagram provides an overview of the system landscape for SAP GTS, identity-based preferenceprocessing.

SAP GTS

SAP GTS(SLL-LEG 901+)

SAP GTS, identity-basedpreference processing

(IBPP 100)

SAP ERP

GTS Plugin(SLL_PI 900_600+)

IBPP Plugin(IBPP 100)

RFC

Figure 1: System Landscape

As SAP GTS, identity-based preference processing is an add-on to SAP GTS, the same system landscape applies toit. For details, please look at the Operations Guide for SAP GTS.

The following software components are either mandatory or optional, as indicated below, for the technicalimplementation of SAP GTS, identity-based preference processing.

Component Mandatory Optional

SLL_LEG 901+ X

SLL_PI 900_600+ X

https://wiki.wdf.sap.corp/wiki/x/YbQxY




4 Installation

This add-on requires the installation of SAP GTS (SLL-LEG) and the SAP GTS Plugin (SLL_PI). For installationinformation, please look at the Master Guide of SAP GTS.

4.1 Prerequisites and Pre-Installation Tasks

Before installing SAP GTS, identity-based preference processing, you have to make sure that the following SAPNotes are implemented in your SAP GTS system:

· 2374227

· 2387512

4.2 Installation Sequence

1. SAP GTS

2. SAP GTS Notes

3. SAP GTS, identity-based preference processing

4.3 Post-Installation Tasks

If you want to use the calculated preference results on ID level in your sales and distribution processes, consider thefollowing notes:

· 2373774

· 2375261








5 Upgrade Information

Upgrade of Involved Software Components

SAP GTS, identity-based preference processing uses one small implicit enhancement. This implicit enhancement islocated at the beginning of function module /SAPSLL/VDO_PREVD_CREATION.

Although the chance is small that the implicit enhancement is not working anymore after the upgrade, you can testthat by executing the Issuing Long-Term Vendor Declarations and Re-Issuing Long-Term Vendor Declarationsprocesses described in the SAP GTS Application Help under Managing Long-Term Vendor Declarations forCustomer's Purposes.

http://help.sap.com/saphelp_gts110/helpdata/en/4a/a54d16fbcf3892e10000000a42189c/content.htm?frameset=/en/4a/a54d16fbcf3892e10000000a42189c/frameset.htm&current_toc=/en/98/96a853823a2442e10000000a174cb4/plain.htm&node_id=458&show_children=true#jump458

http://help.sap.com/saphelp_gts110/helpdata/en/4a/a54d16fbcf3892e10000000a42189c/content.htm?frameset=/en/4a/a54d16fbcf3892e10000000a42189c/frameset.htm&current_toc=/en/98/96a853823a2442e10000000a174cb4/plain.htm&node_id=458&show_children=true#jump458




6 Configuration Information

SAP GTS, identity-based preference processing relies on a customized preference management process in SAPGTS. For configuration details, please see the corresponding SAP GTS Configuration Guide for preferenceprocessing in SAP marketplace.

Besides SAP GTS configurations, you can perform the following SAP GTS, identity-based preference processingspecific configurations.

6.1 Configuration in SAP GTS, identity-basedpreference processing Plugin

6.1.1 Transfer of Goods Receipts for IBVD Creation

To create identity-based vendor declarations, you have to activate the document transfer of material documents(MM0C) in SAP GTS. To do so, go to SAP Implementation Guide -> Sales and Distribution -> ForeignTrade/Customs -> SAP Global Trade Services - Plug-In → Control Data for Transfer to SAP Global Trade Services→ Technical Activation of Document Transfer → Activate Transfer of Material Documents (MM0C).

Moreover, under SAP Implementation Guide → Sales and Distribution → Foreign Trade/Customs → SAP GlobalTrade Services - Plug-In → Control Data for Transfer to SAP Global Trade Services → Configure Control Settings forDocument Transfer, you have to add all relevant document types for reference application MM0C. The documenttypes must be activated for either customs management or the option Generate Worklist of Vendor-Based Long-TermVendor Declarations.

NoteYou do not have to activate the option Generate Worklist of Vendor-Based Long-Term Vendor Declarations,if you have activated the document type for customs management. Hence, you can define that a documenttype is not relevant for SAP GTS preference processing, but for SAP GTS, identity-based preferenceprocessing.

After setting the basis SAP GTS Customizing, you have to define the movement types that are relevant for creatingan identity-based vendor declaration under SAP Implementation Guide → Sales and Distribution → ForeignTrade/Customs → SAP Global Trade Services - Plug-In → Transfer of Goods Receipts → Define RelevantMovement Types.

Apart from these Customizing settings, the system checks the relevance via a BAdI, which you can implement under:SAP Implementation Guide → Sales and Distribution → Foreign Trade/Customs → SAP Global Trade Services -Plug-In → Business Add-Ins → BAdI: Relevance Checks for Goods Receipts. SAP GTS, identity-based preferenceprocessing delivers a fallback implementation with a standard relevance check. For more details, refer to thedocumentation for the Customizing activity in the system.




If you want to transfer ERP LTVDs to SAP GTS system so that they are used to default the preference status of theIBVDs, then implement the BAdI under SAP Implementation Guide → Sales and Distribution → ForeignTrade/Customs → SAP Global Trade Services - Plug-In → Business Add-Ins → BAdI: Provide ERP LTVDs forPreference Indicator Determination in GTS.

6.1.2 Transfer of Process Orders or Production Orders

For process orders and production orders, the following reference applications are added:

Order Category Reference Application

Production Order PP0A

Process Order PP0B

With Customizing activity under SAP Implementation Guide → Sales and Distribution → Foreign Trade/Customs →SAP Global Trade Services - Plug-In → Transfer of Orders → Define Settings for Order Transfer, you can define thetransfer settings per reference application.

You can activate the order transfer for specific plants and order types. At the order type level, you can also define thestatus that the order should have to be relevant for a productive transfer or a simulation run.

During the transfer, the system reads the documented goods movements of the order in order to determine the usedbatches. Hence, you have to define the movement types that should be considered for goods receipts and goodsissues.

The following Business Add-Ins are used in the transfer process. You can find them under SAP ImplementationGuide → Sales and Distribution → Foreign Trade/Customs → SAP Global Trade Services - Plug-In → Business Add-Ins.

BAdI: Relevance Checks for Goods Receipts

The transfer process is triggered by the creation of an order worklist entry based on a goods receipt for an order. Withthis BAdI, you can control the goods receipt items that are relevant for SAP GTS, identity-based preferenceprocessing.

BAdI: Relevance Checks for Bill of Material Items

During the transfer, a bill of material is built. With this BAdI, you can control the components that should be handledwith an identifier, for example, batch. If a component is considered relevant, the system tries to find a correspondingbatch for the component and sets the quantities and identifier accordingly.

BAdI: Change of Process/Prodn Order for BoMs Before Transfer to GTS

This BAdI is called after the system has built the bill of material and before it is transferred to the SAP GTS system.With this BAdI, you can change the complete bill of material.




6.1.3 Configuration of Preference Synchronization API

When an IBVD is saved or a product was calculated in SAP GTS, the new preference status is sent to SAP ERP.With the BADI under SAP Implementation Guide → Sales and Distribution → Foreign Trade/Customs → SAP GlobalTrade Services - Plug-In → Business Add-Ins → BAdI: Synchronize Preference Information from GTS with ERP, youcan implement your own solution to save the data. SAP GTS, identity-based preference processing comes with afallback implementation, which saves the data in batch attributes. If you want to use that solution, you have tomaintain the mapping of the API fields to the corresponding batch attributes using the Customizing activity under SAPImplementation Guide → Sales and Distribution → Foreign Trade/Customs → SAP Global Trade Services - Plug-In→ Define Mapping of API Fields to Batch Attributes.

If you want to store the preference status of multiple agreements in one batch, you have to create separate batchattributes for each agreement.

6.1.4 Preference Determination in Billing Documents

If you want the preference indicator to be determined based on the preference information in the batch, you have toimplement SAP Note 2375261 in the SAP ERP system. With BAdI under SAP Implementation Guide → Sales andDistribution → Foreign Trade/Customs → SAP Global Trade Services - Plug-In → Business Add-Ins → BAdI:Relevance Checks for SD Documents, you can control the billing document items for which the SAP GTS, identity-based preference processing specific logic should be executed.

6.2 Configuration in SAP GTS, identity-basedpreference processing Add-On

6.2.1 Preference Determination During VendorDeclaration Creation

When an IBVD is created, you can configure the system such that the system should look in different sources for apreference indicator. You can customize the sources and its sequence in a determination scheme. You can definethis in Customizing activity under SAP Implementation Guide → SAP GTS, Identity-Based Preference Processing →Preference Determination During Vendor Declaration Creation → Define Preference Indicator Determination.

Now, assign the determination scheme to an administrative unit via Customizing activity under SAP ImplementationGuide → SAP GTS, Identity-Based Preference Processing → Preference Determination During Vendor DeclarationCreation → Assign Determination Scheme to Administrative Unit.

If you have used the default value as the source option in your determination scheme, then you can assign a value tothe determination scheme in Customizing activity SAP Implementation Guide → SAP GTS, Identity-BasedPreference Processing → Preference Determination During Vendor Declaration Creation → Assign Default Value toDetermination Scheme.





6.2.2 Configuration of Request and Dunning of Identity-Based Vendor Declarations

For requesting IBVDs, you have to define the forms and texts that should be used in Customizing activity under SAPImplementation Guide → SAP GTS, Identity-Based Preference Processing → Identity-Based Vendor Declarations →Control Settings for Identity-Based Vendor Declarations.

Moreover, you have to create a number range interval for IBVDs under SAP Implementation Guide → SAP GTS,Identity-Based Preference Processing → Identity-Based Vendor Declarations → Define Number Ranges for Identity-Based Vendor Declarations.




7 Security Information

SAP GTS, identity-based preference processing is an add-on to SAP GTS and its application platform usage types.Therefore, the corresponding Security Guides also apply to SAP GTS, identity-based preference processing. Refer tothe following specific SAP GTS Security Guides depending on your system landscape http://help.sap.com/grc-gts →Installation and Upgrade Information → SAP Service Marketplace → GTS Security Guide.

For a complete list of the available SAP Security Guides, see SAP Service Marketplace athttp://service.sap.com/securityguide.

7.1 User Administration and Authentication

SAP GTS, identity-based preference processing uses the user management and authentication mechanismsprovided with the SAP NetWeaver platform, in particular the SAP NetWeaver Application Server ABAP. Therefore,the security recommendations and guidelines for user administration and authentication, as described in the SAPNetWeaver Application Server ABAP Security Guide, also apply to SAP GTS, identity-based preference processing.

For GTS specific information, see Chapter 4 of the SAP GTS security guide.

7.2 Authorizations

SAP GTS, identity-based preference processing does not come with a new authorization concept. It uses the sameconcept as SAP GTS. See Chapter 5 of the SAP GTS security guide for details.

7.3 Network and Communication Security

Your network infrastructure is extremely important in protecting your system. Your network needs to support thecommunication necessary for your business needs without allowing unauthorized access. A well-defined networktopology can eliminate many security threats based on software flaws (at both the operating system level andapplication level) or network attacks such as eavesdropping. If users cannot log on to your application or databaseservers at the operating system or database layer, then there is no way for intruders to compromise the machinesand gain access to the backend system’s database or files. Additionally, if users are not able to connect to the serverLAN (local area network), they cannot exploit well-known bugs and security holes in network services on the servermachines.

The network topology for SAP GTS, identity-based preference processing is based on the topology used by the SAPNetWeaver platform. Therefore, the security guidelines and recommendations described in the SAP NetWeaverSecurity Guide also apply to SAP GTS, identity-based preference processing.

Please see Chapter 6 of the SAP GTS security guide for details.

http://help.sap.com/grc-gts

http://service.sap.com/securityguide




7.4 Data Storage Security

SAP GTS, identity-based preference processing is based on SAP GTS. Therefore, the information for data storagesecurity for SAP GTS also applies to SAP GTS, identity-based preference processing. For more information, seeChapter 7 of the SAP GTS security guide.




8 Operations Information

This chapter contains important information on how to manage and run SAP GTS, identity-based preferenceprocessing. It also provides references to the documentation required for these tasks, that is, you will also requirereferences to other guides and SAP Library.

Related Information

For more information about related guides, see the following resources on SAP Help Portal:

Resource Quick Link on SAP Help Portal

Application Help for SAP GTS, identity-basedpreference processing


Application Help for SAP GTS http://help.sap.com/grc-gts

Operations Guide for SAP GTS http://help.sap.com/grc-gts

For a complete list of available SAP Operations Guides, see SAP Service Marketplace athttp://support.sap.com/documentation.

8.1 Monitoring

SAP GTS, identity-based preference processing is based on SAP GTS. Therefore, the information for monitoring forSAP GTS also applies to SAP GTS, identity-based preference processing. For more information, see Chapter 3 ofthe SAP GTS operations guide.

8.1.1 Error Logs

SAP GTS, identity-based preference processing uses application logs for logging and tracing. You can access thoselogs via their individual transaction in the area menu or centrally via transaction SLG1.

SAP GTS, identity-based preference processing has the following application logs:

Component Object Subobject Description

IBPP_PI 100 /IBPP/R3_LOG /IBPP/PORDLST_DEL Delete Process /Production Order Worklist

/IBPP/PREFCALC_ORDER Transfer of Orders forPreference Calculation

/IBPP/VBRPPRE_DEL Preference Status




http://support.sap.com/documentation.html




Component Object Subobject Description

Deletion of BillingDocument Items

IBPP 100 /IBPP/LOG /IBPP/PC_PREF_TRANSF Transfer of PreferenceStatus of Calculation

/IBPP/VD_DUNNING IBVD Dunning

/IBPP/VD_MM0C_API Transfer of MaterialDocuments to CreateVendor Declarations

/IBPP/VD_PREF_TRANSF Transfer of PreferenceStatus of VendorDeclarations

/IBPP/VD_REQ IBVD Request

8.1.2 Interface Monitoring

SAP GTS, identity-based preference processing uses RFC interfaces to communicate with the feeder system. Thereare no application-specific tools for monitoring purposes available. You can use the standard tools available in theSAP Web Application Server. For more information, see the Technical Operations Manual for SAP NetWeaver.

8.1.3 Background Job Monitoring

No add-on specific background job monitoring exists.

8.2 Administration and Management

SAP GTS, identity-based preference processing is based on SAP GTS. Therefore, the information for administrationand management for SAP GTS also applies to SAP GTS, identity-based preference processing. For moreinformation, see Chapter 4 of the SAP GTS operations guide.

8.2.1 Periodic Tasks

To automate the processes in SAP GTS, identity-based preference processing, you can schedule background jobsfor the following reports in the sequence listed. The frequency is just a proposal and should be aligned with yourbusiness requirements.




Component Report Frequency Description

IBPP_PI100

/IBPP/R3_UPDATE_REL_ORDERS_R Daily Updates the order worklistbased on new goodsmovement postings.

/IBPP/R3_TRANSFER_ORDER_R Daily Transfers all new andrelevant production andprocess orders based on theorder worklist to SAP GTS

/IBPP/R3_PORDLST_DELETE_R Manual, once a year Deletes entries in the orderworklist.

/IBPP/R3_VBRPPRE_DELETE_R After archiving of billingdocuments

Deletes SAP GTS, identity-based preferenceprocessing specificpreference information ofbilling document items, ifbilling document items weredeleted.

IBPP 100 /IBPP/PC_PREF_CALC_ORDERS_R DailyAfter /IBPP/R3_

TRANSFER_ORDER_R iscomplete in feedersystem

Executes the preferencecalculation for all orders instatus Ready forCalculation.

8.3 Support Desk Management

Support Desk Management enables you to set up an efficient internal support desk for your support organization thatseamlessly integrates your end users, internal support employees, partners, and SAP Active Global Supportspecialists with an efficient problem resolution procedure.

For support desk management, you need the methodology, management procedures, and tools infrastructure to runyour internal support organization efficiently.

If you encounter any problems with SAP GTS, identity-based preference processing, you can report an incident onthe SAP Support Portal at http://support.sap.com/incident. The relevant component is SLL-IPP-*.

http://support.sap.com/incident




9 Important Disclaimers and LegalInformation

Coding Samples

Any software coding and/or code lines / strings ("Code") included in this documentation are only examples and arenot intended to be used in a productive system environment. The Code is only intended to better explain andvisualize the syntax and phrasing rules of certain coding. SAP does not warrant the correctness and completeness ofthe Code given herein, and SAP shall not be liable for errors or damages caused by the usage of the Code, unlessdamages were caused by SAP intentionally or by SAP's gross negligence.

Accessibility

The information contained in the SAP documentation represents SAP's current view of accessibility criteria as of thedate of publication; it is in no way intended to be a binding guideline on how to ensure accessibility of softwareproducts. SAP in particular disclaims any liability in relation to this document. This disclaimer, however, does notapply in cases of willful misconduct or gross negligence of SAP. Furthermore, this document does not result in anydirect or indirect contractual obligations of SAP.

Gender-Neutral Language

As far as possible, SAP documentation is gender neutral. Depending on the context, the reader is addressed directlywith "you", or a gender-neutral noun (such as "sales person" or "working days") is used. If when referring to membersof both sexes, however, the third-person singular cannot be avoided or a gender-neutral noun does not exist, SAPreserves the right to use the masculine form of the noun and pronoun. This is to ensure that the documentationremains comprehensible.

Internet Hyperlinks

The SAP documentation may contain hyperlinks to the Internet. These hyperlinks are intended to serve as a hintabout where to find related information. SAP does not warrant the availability and correctness of this relatedinformation or the ability of this information to serve a particular purpose. SAP shall not be liable for any damagescaused by the use of related information unless damages have been caused by SAP's gross negligence or willfulmisconduct. All links are categorized for transparency (see: http://help.sap.com/disclaimer).

www.sap.com/contactsap

© 2016 SAP SE or an SAP affiliate company. All rights reserved.

No part of this publication may be reproduced or transmitted in anyform or for any purpose without the express permission of SAP SE oran SAP affiliate company.The information contained herein may be changed without priornotice. Some software products marketed by SAP SE and itsdistributors contain proprietary software components of other softwarevendors. National product specifications may vary.These materials are provided by SAP SE or an SAP affiliate companyfor informational purposes only, without representation or warranty ofany kind, and SAP or its affiliated companies shall not be liable forerrors or omissions with respect to the materials. The only warrantiesfor SAP or SAP affiliate company products and services are those thatare set forth in the express warranty statements accompanying suchproducts and services, if any. Nothing herein should be construed asconstituting an additional warranty.SAP and other SAP products and services mentioned herein as wellas their respective logos are trademarks or registered trademarks ofSAP SE (or an SAP affiliate company) in Germany and othercountries. All other product and service names mentioned are thetrademarks of their respective companies. Please seewww.sap.com/corporate-en/legal/copyright/index.epx for additionaltrademark information and notices.

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