sap for regional & local governments dragan Španović managing director sap west balkans
TRANSCRIPT
SAP for Regional & Local Governments
Dragan ŠpanovićManaging Director SAP West Balkans
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Agenda
Regional & Local Government Drivers
Customer Successes
SAP Solutions for Regional & Local Government
An Introduction to Regional & Local Government - Glasgow City Council
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Public Security
Defense
Energy
Democracy
Education
Retail Services
Justice
PublicUtilities
Transportation
Health
Environment,Health &
SafetyResearchAid &
Development
SocialServices
&Social
Security
Tax & Revenue
Management
ConstituentServices
BankingServices
PostalServices
Public Broadcasting
RLGManagement
& Administration
Not for profit Serve local community Elected members Funded centrally Act & operate
autonomously
Counties Cities Provinces Regions Municipalities etc.
Local and regional governments operate within an ecosystem, interacting locally with citizens and business community as well as interfacing with central government
What Pressures and Drivers do RLG face today
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Tight budgets Transformation & reform
Isolated information
Lack of transparency
Accountability
Inefficient processes
Service improvement
Citizen demands for service
Quite simply it is all about doing more with less
What do Citizens Want Today…
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Lower taxes
Less bureaucracy
Easy access to information
Easy access to services & support
Easy to understand government programs and eligibility
Good governance & transparency
Quality & range of services
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Agenda
Regional & Local Government Drivers
Customer Successes
SAP Solutions for Regional & Local Government
Glasgow City Council overview
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What Solutions does RLG need?
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SAP for regional government solutions provide the following capabilities:
Human capital management
Government procurement
Public sector accounting & budget management
Social services and social security
Government programs
Tax and revenue management
Utilities Billing
Records management
Land & Property Management
SAP for Regional & Local Government – Breadth of Solution
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Politics, Stakeholders, Government Agencies
Citizens, Constituents Strategic Planning Operation Support Service Delivery
Human Capital ManagementEmployee Resource Management
Position Plan Management
Government ProcurementProcurement
Procurement to Stocks Third Party Procurement
Public Sector AccountingBudget Formulation and Preparation
Budget Execution Grants Management - Grantee
Social Services and Social SecurityOutreach
Relationship Management Case Management Program Execution
Government ProgramsConstituent Services
Grants Management - Grantor
Tax and Revenue ManagementTaxpayer Management
Collections and Disbursements Case Management
Revenue Accounting Financial Customer Care and Dispute Management
Public SecurityBorder Protection and Immigration Control
Customs Compliance Emergency Preparedness
Emergency Response and Incident Management
Organization Management & Support
Transforming Regional & Local Government
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No overview of organizational data
No end-to-end support possible
Added costs by setting up interfacing the systems
Single source of data Support from end to end Open information flow Transparency Holistic view Possibility to add systems
FROM TO
Glasgow City Council
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Glasgow City Council
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Agenda
Regional & Local Government Drivers
Customer Successes
SAP Solutions for Regional & Local Government
Regional & Local Government - Over 300 Customers in more than 70 Countries
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SAP Worldwide
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World's leading provider of business software
10.2 billion revenue in 2007
More than 75,000 customers in 120 countries
Employs more than 51,400 people in more than 50 countries
Solutions for more than 25 Industries
Solutions for cross-market segments
Thousands of Business Partner companies across the world
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THANK YOU