sap crm online training course content
DESCRIPTION
FRESH BATCH STARTING FROM NEXT WEEK ABOUT TRAINER • 8 YEARS OF INDUSTRY EXPERIENCE • 5 YEARS OF EXPERIENCE IN ONLINE, CLASS ROOM AND CORPORATE TRAINING FOR FREE DEMO contact us at: Phone : +91-8500-122-107 Phone :+91-8341-056-146 Phone : USA +1-2146283894 Phone : USA+1-512-522-8680 Email:[email protected] WebSite: www.apex-online-it-training.com • OTHER COURSE OFFERED AT APEX QA QA- Manual Testing QA- HP QTP (Quick Test Pro)|(Functional Automation Test tool) QA- VB script (for TESTERS) QA- HP QC (Quality Center) QA- SELENIUM IDE, RC, GRID and Web Driver QA- LOAD RUNNER QA- Microsoft Test tools (Coded UI, Unit Test, Web Test and Load Test tools) QA- Test Complete DATAWAREHOSING INFORMATICA INFORMATICA POWER CENTER INFORMATICA DATA QUALITY INFORMATICA POWER EXCHANGE SAP SAP- ABAP SAP- ABAP WORKFLOW SAP NetWEAVER EP SAP-BIW (Business information warehouse) SAP-SD (Sales and Distribution) SAP- ABAP HR SAP- ABAP OOP SAP- SECURITY SAP-CRM (Customer Relationship Management) SAP- BO’S SAP-WM (Warehouse Management) SAP-SEM (Strategic Enterprise Management) SAP-SCM (Supply Chain Management) SAP-MDM SAP-BPS SAP-OIL&GAS SAP- ABAP CROSSAPPLICATIONS SAP- ABAP WEBDYNPRO SAP- BASIS (System Administration) SAP- XI (exchange infrastructure) SAP- BI SAP-HRM (Human Resources Management) SAP-FICO(Finance and Controlling) SAP-PP (Production Planning) SAP-MM (Material Management) SAP-PS (PROJECT SYSTEMS) SAP-QM (Quality Management) SAP-IS (Industry Specific Solutions) MS-DOTNET TECHNOLOGIES ASP.NET (3.5) VB.NET C#.NET SPECIAL COURCES ASP.NET AJAX ASP.NET SLIVERLIGHT ASP.NET JAVA SCRIPT LINQ ADVANCED COURCES SHARE POINT-2007(Design, Development and Administration) BizTalk server JAVA TECHNOLOGIES Core Java Advanced Java J2EE / J2ME Data Bases SQA Robot DATA WAREHOUSING Informatics Business objects XI 3.1 HYPERION ESSBASE Data stage Cognos (Business Intelligence) Teradata ABINITIO HYPERION INTERACTIVE REPORT ORACLE ORACLE APPS FINACIALS R12 ORACLE APPS TECHNICAL ORACLE APPS HRMS ORACLE APPS SCM ORACLE APPS FRAME WORK ORACLE 10g//11i DBA ORACLE RAC DBA ORACLE ADVANCED RAC ORACLE APPLICATIONS SERVER DBA SQL/PLSQL ORACLE FUSION ORACLE CLINICAL SAS (Statistical Analysis Software) Clinical Financial Banking) BI SIEBELCRM & ANALYTICS PEOPLE SOFT SQL SERVER 2005 & 2008 SQL SERVER DBA PHP with my SQL SUN SOLARIES PEGA SYSTEMTRANSCRIPT
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SAP CRM – Customer Relationship ManagementSAP CRM Version 7.0
Duration: 30-35hrsCourse Content
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Training Highlights:
Real Time Instructor Led Live Online SAP Training using Strong WebEx, GoToMeetingSoftware.
SAP LIVE Server Access SAP Certified Trainer SAP Study Materials SAP Training with Live Examples SAP Practical after every major topic SAP Tests and SAP FAQ s from interviews point of view with Project Work Resume Preparation
Solution Overview (Introduction):
Overview of SAP ERP and SAP CRM Introduction to SAP CRM Overview of CRM 2007 Architecture Channel of CRM CRM Application Role in my SAP CRM
SAP CRM Web User Interface (WEB UI)
Architecture of WEB UI
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UI Concept & UI Component Concept Navigation Bar & Business Roles UI Configuration Personalization Additional Features in Web UI
Page 2( CR100)-- Base Customization/Master Data (SAP CRM7.0 & SAP ECC 6.0)
CRM Business Partner (BP) Creation of BP on Category Basic setting on Field grouping & No ranges BP Relationships BP Roles Mapping BP Classification & Account Group from R3 CRM
Organizational Management Fundamentals of SAP CRM Org Structure Organizational Data determination Mapping Org Model & Enterprise Structure from R3 CRM
Territory Management Hierarchy Levels, Hierarchy ID Assign employee to Hierarchy
Product Master CRM Product Types Creation of Hierarchies & Categories Creation of Attributes & Set Types Mapping Product Master & Material Master from R3 CRM
Transaction Processing Transaction Processing for Enquiry, Quotation & Order Customization of Transaction Types
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Assignment of Item Category Determination Mapping Transaction Types & Sales doc Processing from R3 CRM
Activity Management Business Activity / Task Activity Monitor
Partner Processing Partner determination Procedure
Action Profile
Page Pricing Fundamental (SAP CRM)
Configuration setting for Pricing Procedure Pricing fundamentals (ECC 6.0) Condition technique and pricing procedure determination (ECC 6.0)
CRM Billing CRM Billing Fundamental (ECC 6.0)
CR300 --- CRM SALES The Sales cycle Opportunity Management
Copying control
Process in Quotation and Order Management
Quotation Management
Order Management
Special Functions in Quotation and Order Management
Visit Planning
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Contract Management
Status Management
Transactions processing
Partner processing
Mapping Sales Transaction between SAP ERP SAP CRM
CR600 --- CRM MARKETING Overview on SAP CRM Sales Marketing planning & Campaign management
Marketing Calendar
Marketing Analytics
Segmentation of business partners
Segment builder tool
Personalized mail forms
External list management
Product Proposal
Lead Management
Page3
CR700 --- CRM SERVICES
Overview of CRM Service Installed Base Management and Individual Objects
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Service Agreements and Service Contracts
Service Plans
Service Order Management
Product Service Letters
Complaints and Returns Management
Warranty Claim Services
Case Management
Mapping Transaction from R3 CRM
CR500 --- CRM MIDDLEWARE
CRM Middleware Overview Concepts of Middleware
Administration Console
Adapter Objects
Initial Load, Delta Load
BDocs and types of BDocs
BDoc Modeler
Data exchange between R/3 backend
Monitoring and Error handling
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WORKSHOP (Project Orientation Training)
Overview of Solution Manager ASAP Methodology Project Orientation – Business Blue Print Resume Preparation