sap crm functional training course content
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SAP CRM Functional Training course content SAP CRM Functional Online Training course contentTRANSCRIPT
SAP CRM Functional Training BY
KMR Software Services
http://www.kmrsoft.comEmail : [email protected] / [email protected]
Ph: +91 9966003349Skype : KMRSS.SAP
SAP Trainings by KMR Software Services Pvt Ltd. Email : [email protected] / [email protected]
Solution Overview (3 Hrs)
Overview and Introduction to SAP CRM
Foundation & Architecture of SAP CRM
CRM Channel Management(Interaction Center, Web channel, Mobiles)
CRM Applications (Marketing, Sales, Service)
Integration with other SAP suite of Modules
SAP Trainings by KMR Software Services Pvt Ltd. Email : [email protected] / [email protected]
CR100-Base Customization (45 hrs)
Over view of CRM ArchitectureBusiness Partner Business categoriesBP Roles & Grouping, BP Relationships Business partner Hierarchy Organizational Management Organizational Model, Org Determination Levels Product Master Attributes & Set Type,Hierarchies & Categories, Product types, Maintain Products Transactional
SAP Trainings by KMR Software Services Pvt Ltd. Email : [email protected] / [email protected]
CR100-Base Customization (45 hrs)
Processing Business Transactions Item Category Activity Management Business Activities Partner Processing Partner Functions, Access Sequence, Determination Procedure Actions Action Profile, Conditions Pricing Condition Techniques and condition types Billing Billing Unit, Billing Type, Billing Document Web UI customization Tax jurisdiction set up
SAP Trainings by KMR Software Services Pvt Ltd. Email : [email protected] / [email protected]
CR300-Sales (20 hours )Opportunity Management
Copying Controls
Sales Cycle, Tools – Buying Center & Sales Agent
Quotation management
Order Management
Special functions in quotation and order management
Contract management
Rebate management
Accounts and contacts management
SAP Trainings by KMR Software Services Pvt Ltd. Email : [email protected] / [email protected]
CR600-Marketing (20 hours)
Marketing Planner & Campaign Management
Marketing Calendar
Personalized Mail Forms
Segment Builder
Customer Segmentation, Attribute List, Info sets
Product Proposals
Campaign Automation
External List Management
Lead Management
Lead Questionnaire
SAP Trainings by KMR Software Services Pvt Ltd. Email : [email protected] / [email protected]
CR700-Service (20 hours)
Installed Base management
Installed Categories
IB Components
Objects, Object Family
Assign Object Family to IB Category
Service agreements and service contracts
Service plans, SLA Profiles and Response and Availability Times
Service order management
Complaints and Returns
Warranty claims
SAP Trainings by KMR Software Services Pvt Ltd. Email : [email protected] / [email protected]
CR410-Interaction Center (Web Client) - 20 Hrs
Agent Function and Processing
IC Agent Inbox
IC Web Clint Profile
IC Web Clint Functions
IC Manager Portal
Communication Architecture
Rule Polices like ERMS and IDI (Intent Driven Interaction)
Launch Script
Broad cast massage
Alerts
SAP Trainings by KMR Software Services Pvt Ltd. Email : [email protected] / [email protected]
CR500-Middleware 15 hours Middleware overview
Administration Console
Business Objects
Customizing Objects
Condition Objects
B Doc Modeler,
B Doc Messages
Replication & Realignment B Doc Types,
Initial data load, Delta load & Synchronization
Queue registration
Error Handling and Monitoring
INTEGRATION BETWEEN R/3 & CRM
SAP Trainings by KMR Software Services Pvt Ltd. Email : [email protected] / [email protected]
SAP Trainings by KMR Software Services Pvt Ltd. Email : [email protected] / [email protected]
ThanksKMR Software Services
http://www.kmrsoft.comEmail : [email protected]/
[email protected]: +91 9966003349Skype : KMRSS.SAP