sap cloud services - real life
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SAP Cloud Services : Real LifeUse Cases
Virtualization and Cloud Week 2011Narayan Sundareswaran
April 13, 2011
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Target Use Cases
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Dim ension: Deploym ent Opt ion
Deployment Options
Public CloudVirtual Private/ Hosted CloudInternal / Private Cloud
Degree of Shar ing Wi th Other Companies
Shared with other companies but trusted Shared with other companies Internal Company network
pen o pu c, o users anenterprises
Dynamically scale up and downbased on requirements
SaaS applications like Workday,Ri htNow or virtualized infrastructure
us omer as e ca einfrastructure/apps which are hostedin a remote data-center
Dynamically scale up and down
based on requirements
Ke la ers are lar er hardware
r ua ze n ras ruc ure ep oyeinside of large corporate networks
Limited to the company’s resources,complete control
Mixed opinion if this should actuallybe described as ‘cloud’ as behind
provided by Amazon’s Web services
vendors and outsourcing providerslike IBM and HP
firewall
Enterprise Public Cloud Enterprise Public CloudEnterprise
VirtualPrivateCloud
There are different forms of rivac within this s ectrum of Virtual Private Cloud and the “full ” ublic cloud, e. ., rivate cloud a lication
Categorization based on Forrester 2009
on a public cloud infrastructure, or sharing the application but not data as in SaaS or truly share everything as with Google search.Customer will mix and match the various on demand and on premise deployment options creating hybrid IT environments.
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Ful l L i f e-Cyc le Solut ion for t he Cloud Serv ic e
PLAN/BUILD RUN/OPERATE
© SAP 2007 / Page 4
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Comple t e So lu t ion w i t h Serv ices
ManagementPlatform
Services:• Proof of Concept• Install Virtual Business
• Consulting
• Education• Training• Partner Services
SAP Applications(including virtual appliances)
Appliances Suite … Non-SAP …
•• Support Services• Integration Services
• End to End SLAs Virtualization
CPUs Network Storage
Cloud Infrastructure
Private Public
Hybrid
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Main c om ponents for a Use Case
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The Need:
Low er TCO and Improve Business Agi l i t y
TCO
Others…$???
Management$3
Assemble
Factor In The TCO Equation
DI
Configure Provision Deploy Monitor Manage
CIDI DIDI
DI DI DIDI
DIDIDIDI
DI
CI
More Safety MarginCooling
$1
SAP Quick-Sizerand Safety Margin
Power$1
ABAPJava
Costs$1
InfrastructureNeeded
Costs$1
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Cer t i f i c a t ion Fundament a ls
Service Portfolio
SAP Solution andPlatform Skills
New SAP Solutions
Project Management
Project methodology, Experience (migration, upgrade, implementation), Quality Management
Consultants skills / 3rd party delivery, Training plan
Sizingans
etc.
General Information
SAP certificates
# of Employees
Application Management
IT Service Management – Service Desk, Customer Service Manager, Reactive and Proactive ProblemManagement (incl. data consistency)
SAP E2E Standards for Solution Operations and Run SAP Best Practices
Application Change Management
SAP
StandardsService & Support
Technical Architecture, Support Infrastructure and Service Desk
etc.
Data Volume Management
– -, -, -,
Customer & Supplier Relations – Satisfaction Surveys, Customer Service Manager, Supplier Management
Application Hosting/Operation
System Administration, incl. Access Control, Password Rules etc.
Monitoring and Reporting of KPIs and Performance Management – Service Level Management
Security and Patch Management
SAP Solution Manager
Infrastructure
Data Center, Redundancies, Network / Network Security
High Availability, Adaptive Computing, incl. Infrastructure Standards, Backups and DR/BC
Underlying IT
Standards
ITIL, ISO 20000
ISO 9001, ISO27001, SAS70/SOX
er e
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Use Cases –Del i very Mod els
Outsourced Cloud
Owners by layer and scenario
ayer us omer cenar o u - upp er cenar oScenario
SAP License andMaintenance
SAP Customer SAP Customer SAP Customer
Application Mgmt SAP Customer
SAPCustomer
orAMS Provider
SAP Customer
or
AMS Provider
Hosting /Managed Services
SAP Customer Service Provider** Service Provider
Public/Private Cloud IaaS IaaS**IaaS
Comments**The two parties have
independent contracts withthe customer
The IaaS is subcontractedby the Outsourcer
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Review Customer existing SAP Landscape
Provide different options on Cloud Delivery Models based onthe requirements
gra on ra egy or m n ma own me
Proof of Concept and Testing
oa map or ou gra on
Educate customer on changes in Process & Procedure withNON-PROD running on Cloud Providers
Evaluate customer compliance and security requirementsrunning SAP on Cloud
o a os o wners p an e urn on nves menbenefit analysis.
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Cloud Images and V i r t ua l Appl iances –e.g Delo i t t e SNET
SNET has developed a cloud offering that will include Private Cloud which will be hosted in Deloitte’s
firewall combined with a Public Cloud options to host external facing systems at Amazon Web Services
Cloud.
• Private cloud
• For longer term engagements
• Rapidly deployed
• Agreed SLAs, backup, security
rac ce ou :
• Private cloud
• 1 – 30 days duration
• Rapidly deployed within hours
•
• Public cloud
• For client demos (w/outaccess to SNET),international clients, client
• For long term training, client jumpstarts and POCs,upgrades, solutiondevelopment, complex demos
,
• For Training, sandboxes, smallPOC’s, small testing, quick
demos
roa s ows an con erences
• For common ERP solutionsand packages
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Use Case - BI in the Cloud
Browser Based Subscriber ExperienceSubscribed Users:• Consumers•• Content Creators
SAP BusinessObjects OnDemand
Business Intelligence Services: Administration
• perat ona eports• Dashboards• Query & Analysis Reporting• Search and Navigate• Content Mana ementSource Data
• o ers, ocumen s,Users
•Document permissions,
Security
BI OnDemand HostedData Warehouse Services
User Access Rights,Row Level Security
•Data Schema ETL
Data Management
,Process, Universes
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BI Cloud Serv ic e: Serv ic e Capabi l i t ies
All Environments: 24 X 7 Monitoring
Intrusion Detection
Production: DB, DI Services, BI, Application Front End all Load Balanced
All Data Backed Up Off Site
pp cat ons a on tore , m n stere , anage an une
Staging: All Data, Content and Environment Backed Up Off Site
Applications all Monitored, Administered, and Managed
Content Management and Processes are Provided to Move Content to Production
Development: All Environments are Backed Up Off Site
, ,
Customer/Partner is responsible for: Data Warehouse Schema Design
Universe Design
cr p es gn
BI Content
User Admin and Document Permissions
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RDS Cloud Servic es for CRM: Solut ion & Pric ing
Model Overv iew
Item Description Unit
Minimum User Count 100
Standard Contract Term is 12 months •Discounted pricing is available for 24 or 36 month commits
•Pricing available for different database options-User volume discounting is available
12/24/36
months
Hosting Services User Pricing-- Entitlements include: 1 Production and 1 non-Production instance, Storage for each- Technical SAP Basis support: monitoring, backup & recovery, security services- SLAs: 24/7 Service Desk; >99.5% system availability
- Standard Service Request Response times
$/user/m(please seenext slide)
Setup Fees Hosting Support Services- Set up Development & Production CRM RDS instance with minimal up-front charges
Additional Options:-High Availability including SLA- sas er ecovery erv ces-Functional support for AMS services
• Designed to match SAP’s strategy to implement SAP CRM using RDS in the Large Enterprise market.
• Additional Services (quoted separately): anything out of scope of the SAP CRM RDS Standalone Scenario;additional hosting infrastructure and effort to support the CRM RDS ERP integration Scenario or the Business
Analytics Scenario; extended implementation timeframes beyond limits specified ; AMS support beyond themonthly limits specified; database storage exceeding the maximum.
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Serv ic es c a t a log w i t h p r ic ing (ex ample)
Small Med Large
pp cat ons * Available SAP Applications include R/3, mySAP ERP, CRM,
BW, NetWeaver BI, EP, NetWeaver EP, SCM (APO), SRM(EBP), PLM, XI, NetWeaver PI, NetWeaver MDM, and LiveCache. Each application requires its ownlandscape, consisting of a single production and two non-production systems.
– backup, Security
Environment Instances –prod and non prod, UpgradingQA
STARTUP SERVICES –Arch services, install, config
AMS – basis, DB, batch, transports
SLAs –Av, response, repair,system performance,extended security
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RDS Host ing Arc hi t ec t ure for CRM
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