sap charm and retrofit

ChaRM Your SAP Solution:

Learn How AmerisourceBergen Extended the Use of ChaRM to Further Enhance the Transport Management Process

Aurora McLean – AmerisourceBergen

Mark Hansraj – Alpha Sirius

LEARNING POINTS

Learn how to make SAP Solution Manager ChaRM work for your organization

Use ChaRM to bring organization and controls to your transport management process

Streamline your process to manage transports in ABAP and non-ABAP based system landscapes

Questions comment: #Solman

AGENDA

Who we are

Our SAP Journey

SAP Change Control Challenges

Requirements

Timeline

Best Practices

Technical Considerations

Lessons Learned

Benefits


IntroductionMark Hansraj –Senior ConsultantAlpha Sirius Inc.

•Over 16 years of experience in Information Technology & other industries with Fortune 500 companies. Excellent Project Management, technical and communication skills.•Involved with SAP Solution Manager since 2007.•Implemented Solution Manger at various SAP clients.


About Alpha Sirius Inc.

Alpha Sirius Inc Facts:

Founded in 1998.

Expertise in project management, portfolio

management Operations Optimization

Provides end-to-end solution development caused

by disparate functional and technical

implementation processes.

Delivers value by bridging this gap by providing

consulting services and implementation assistance

with tools such as Solution Manager.

Our core

competencies lie

in several areas

of SAP ® :Program Management

Portfolio Management

Software Lifecycle Mgt.

Change Management

Training & Development

Systems Management

Offshore Support/Development

One of the first certified

partners with SAP for Run

SAP Methodology


IntroductionAurora McLeanDirector SAP Change Release Management

AmerisourceBergen

• Over 5 years of SAP experience• Managed up to 7000 transports a year • AmerisourceBergen is driving innovative partnerships with global manufacturers, providers and pharmacies to improve product access and efficiency throughout the healthcare supply chain and enhance patient care


AMERISOURCEBERGEN - WHO WE ARE


A DAY IN THE LIFE OF OUR DISTRIBUTION


OUR SAP JOURNEY

2009 2010 2011 2012

Decision: Replace

multiple legacy

apps with SAP

Go-lives: SAP CRM, SAP

NetWeaver Portal, SAP

NetWeaver IDM

Go lives: SAP ERP, SAP

NetWeaver BW & SAP

NetWeaver PI

Considerations &

more Go-lives:

SAP HANA,

SAP NetWeaver

Landscape

Virtualization

ManagementQuestions comment: #Solman

SAP VOLUME

Aggressive response

time & availability

requirements for customer

facing ordering systems

Extremely high

daily volumes

(75,000 invoices and

1.2 million line items)


Challenges

Thousands of transports

Complex, integrated environment

Manual processes

SAP CHANGE CONTROL

#Solman


WHERE WE STARTED….

Time consuming and manual process to identify transports for a given Release

3 Sources to Reconcile

HPQC Clarity SAP CTS Buffers

• Transports get moved in the wrong sequence• Transport dependencies get missed

Want to reduce the amount of time it takes to build the Release bundle, improve efficiency and accuracy

"We can't solve problems by using the same kind of thinking we used when we created them."

~ Albert Einstein


REQUIREMENTS

Assembled core team to identify process priorities related to managing

SAP transports :

Change Control – SAP transport approval workflow Automated SAP transport migration based on approval Audit Traceability SAP Transport Object Collision Detection SAP Transport Dependency Management (across systems) SAP Transport Retrofit processing (SYNC Transports, N & N+1; i.e.;

managing changes in 2 development environments for all systems)


Phase I Project Preparation

System Upgrade to 7.1

8 weeks

Upgrade Solution Manager 7.0 to 7.1

oBM1-Sandbox

oDM1-Dev

oPM1-Prod

oBM1 & DM1 System Setup & Validation

Phase II Blueprint Design

10 weeks

Fit-Gap Analysis ABC & SAP ChaRM

Transition Plan

Implementation Plan

Phase III Realization

14 weeks

Configure / Unit Test

Functional Testing

Landscape Plan

Establish Proof of Concept ChaRM for N-1 Landscape

Document Training Material

Phase IVFinal Preparation

/ Go-Live2 weeks

Implement Solution in Production

oPhased Lanscape Cutover

Deliver Training

Post Implementation Hypercare

Transition to support

TIMELINE

#Solman


BEST PRACTICES

Assemble your core team with representatives of each role within the process

Bring in skilled expertise, somebody who has done this before

Get buy-in and support from Leadership and Management

Define and document your processes, As Is – To Be

Establish a development & test environment with systems to simulate your production support landscape

#Solman


BEST PRACTICES

Establish Clear Scope

Define your Roles

Engage Internal Audit

Test, Test, Test

Create “Buzz”


ChaRM EMBEDDED IN ALM

Maximo Solution Manager (BPH) HPQCClarity

ABC Tools

Solution Manager Change Request

Management

Technical Infrastructure

Transport Management System Enhanced Change & Transport System

S A P S oluti on Manager

Reques

t for

Chang

e

Service

Desk

Messag

e

DEV

QAS

PRD

Controlled transports

Controlled transports

Serv

ice

Des

kCh

ange

Req

uest

Man

agem

ent

Chang

e

Transa

ction

Feedback

Requester

Service

Desk Employee

ChangeManager

Dev eloper

Tester

IT Operator


TECHNICAL CONSIDERATONS

Decision to apply SP5 has enabled the ability to leverage functionality that allows document/transport management flexibility that was not available in SP4

Movement of transports from one document to another

Movement of documents from one project to another

SP5 has delivered functionality that is the foundation for our Solution Manager ChaRM Project and Document strategy through the ability to do status dependent imports


ChaRM & CTS

DE1 PRDQE1

DE1K900001

PRD

Transport buffer

DE1K900001

DE1K900002 DE1K900001

Release Route: Defines target buffer for release of a transport

Delivery Route: Defines target buffer after transport is imported

Import Job: Imports transport to target system

Transport of Copies: Test transport to QE1

SE1

DE1K900001

SE1

Transport buffer

DE1K900001

DE1K900002 DE1K900001

QE1

Transport buffer

DE1K900001

DE1K900002


ChaRM SCREEN

#Solman


21AmerisourceBergen Corporation – Proprietary and ConfidentialAll rights reserved. This document contains confidential information which may not be reproduced, transmitted or discussed with third parties without the express written consent of AmerisourceBergen.

UPGRADE LANDSCAPE (N-1 concept)

D#1

V#1C#1

Q#1

S#1 P#1

DEVL Q/A STAGE PROD

(N-1)

Current transport pathstarts Nov 4 - CE1/CC1/CB1 now active for Dev prod supportstarts Jan 13 - VE1/VC1/VB1 now active for prod supportstarts Mar 3 - SE1/SC1/SB1 removed from prod support landscapeSept 1 – Build 4 live (same as current transport path)



What is Retrofit - Dual Landscape Synchronization



RETROFIT – Fully Integrated with CHARM



Retrofit – Identify what can be Retrofitted

Critical Retrofit

Show Sequence

Description TransportMethod

To be processed by Auto-Import

Show Sequence Dependencies Dependencies must be processed first

Object to be processed Manually

To be processed with the Transport Tool

Empty Transport


Define Key Terms

Agree upon the ChaRM Solution Manager Project Strategy

Design your “workflows” & procedures

Use the ChaRM document types to support the change types

Work with Security to define and test all roles

Develop Detailed Cutover Plan

KEY LEARNINGS

#Solman


Improved planning, coordination and communication of changes across the entire solution

Process improvements in combination with tool automation, would reduce the amount of time

spent on each change

Reduce transport inspection from 100% to those likely to have impact based on automated alerts

from ChaRM

Minimize errors in process due to manual steps

Improved procedures for keeping dual landscape in SYNC through use of Retrofit

Reduction in total # of transports imported to Production through the use of Transport of Copies

ChaRM BENEFITS


sap charm and retrofit

Technology

sap crm

areas of sap

sap erp

sap hana

sap netweaver portal

years of sap experience

sap netweaver idmgo

various sap clients