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KPI’sHuman Resources

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KPI’s

A. Organizational effectiveness1. Revenue per FTE € =Revenue divided by total FTE2. Compensation cost per FTE € = Total Compensation Cost divided by total FTE3. Average Remuneration (in progress) (Comp. & Ben.) € = Total remuneration (comp & ben)

divided by total FTEs4. Net Income per FTE € = Net Income divided by total FTE5. ROI (in progress) € = (Revenue-(Total oper. costs-total comp & ben) divided by total comp & ben

B. HR staffing, costs and remuneration1. FTEs per HR Dept FTE = Total FTEs divided by HR dept FTEs2. HR Dept Compensation cost/Total Comp.costs % = HR Dept Compensation cost divided by total

compensation costs 3. Net Income per HR Dept FTE = Net Income divided by HR dept FTE4. Average HR Dept compensation € = Total HR dept compensation divided by Total HR dept FTEs

C. Compensation & Benefits1. Compensation & Benefits/Revenue % (in progress) = Total Comp. & Ben divided by revenue2. Compensation/Revenue % = Total Compensation divided by revenue3. Benefits/Revenue % (in progress) = Total benefit costs divided by revenue

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KPI’s

D. Absence & Turnover1. Absenteeism Rate % = Number of lost working days due to absence divided by

(Number of employees) x (Number of Workdays)2. Absence Rate per Employee = Number of lost working days due to absence divided by

Number of employees3. Turnover % = Year to Date Separations divided by (previous fiscal year closing plus year to date new

additions)

E. Recruitment1. No of internal ads per month2. Ratio of internal to external ads per month3. Ratio of internal transfers per month4. Cost of external ads per month5. Sources of incoming CVs (e.g advertisements, University) 6. No of Incoming CVs per month7. No of Answer letters per month8. No of Interviews per month9. Ratio of HR interviews to offer made10.No of Rejected offers per month11.Ratio of acceptance to Offers made 12.Ratio of exits to exit interviews conducted13.Cost per hiring (in progress) 14.Quality of hiring (in progress) 15.Time to hire (in progress)

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KPI’s

1. Training Cost per employee € = Total Training Cost divided by Total Headcount2. Training Cost per participant € = Total Training Cost divided by Total Training

Participations3. Training Cost per Trained Employee € = Total Training Cost divided by Total number of

Trained Employees4. Training Cost per Student Day € = Total Training Cost divided by Total Student Days5. Student Days per Employee = Total Student Days divided by Total Headcount 6. Percentage of Trained Employees %= Total number of Trained Employees divided by

Total Headcount7. Percentage of Training Cost on Total Compensation Cost % = Total Training Cost

divided by Total Compensation Cost

F. Training & Development

G. Health & Safety1. Number of deaths due to work accidents2. Number of major accidents 3. Number of lost time accidents (total)4. Number of accidents causing over 3 days lost time (O3D)5. Number of serious incidents6. Lost Time Accident Incidence Rate7. No of employee check up per month 8. Cost of Check up per month

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Source   Key Figures/ KPIs Dimention Characteristics Strategic Tactical OperationalMaster Data

Acquisition

Cost Per Hire (in progress)          Master Data Time to fill vacancy (in progress)          Master Data Number of new hires    

   

   Organizational unit, action type, reason, personnel area, employee group, employee subgroup

Master Data Number of replacement    

   

   Organizational unit, action type, reason, personnel area, employee group, employee subgroup

Master Data Quality of new hires (in progress)          

       Payroll

Maintenance

Total labor cost as percentage of operating expence           

organizational unit, cost center, fund center,

Payroll

Average pay per employee    

       

organizational unit, cost center, fund center, employee group, subgroup, personnel area

Payroll Benefits cost as percentage of payroll            Salary Plan

Average performance score compared to revenue per FTE           

       Training

Development

Training cost as percentage of payroll          Training Total training hours provided          Training Average number of training hours per employee          Training Training hours by function          Training Training hours by job group          Training Training ROI          

       Master Data

Retention

Total separation Rate            Master Data Percentage of voluntary separations: exempt and nonexemp            Master Data Exemp separations by service length            Master Data Percentage of exemp separations among top-level performers            Master Data Cost of turnover            

KPI’s Scorecard