SANTOSH K. RATHORE CUMMULATIVE EXPERIENCE : 5 + YEARS

A. COMPANY : WIPRO TECHNOLOGIES LTD . EXPERIENCE DURATION : 18.01.2010 - Till Now (4 +Years)

DESIGNATION : SENIOR BUSINESS ANALYST ( In Possession of U.S B1 Business Visa & SCHENGEN )

Contact No : +91 7702049944 & +91 8886224900Email ID : santosh.rathore@outlook.com

OVERVIEWAn MBA from a premier B-School (SYMBIOSIS,PUNE), I offer 5+ years of IT consulting experience, in multiple roles as a Senior Business Analyst, Program Lead

& Functional Consultant with expertise in Energy & Utilities sector. My primary responsibilities include IT - Business strategy Planning ,Governance & Control of Project Requirement management (including business requirement analysis, documentation, implementation and solutions deployment) & Client liaison .I possess in depth experience of Business Analysis & Project Management in AGILE implementation environments.

PROFILE ILLUSTRATION

(2) PROJECT : MICROSOFT (INDIA) OFFSHORE( NOV 2013 – TILL NOW)ROLE: Sr. BUSINESS ANALYST & PROGRAM LEAD ( Hyderabad )

• Developed and oversaw the initiation of strategy for ownership of MS licensing applications handover to the vendors• Conducted applications portfolio analysis & consolidation • Performed functional AUDITS for applications portfolio consolidation• Conducted PROCESS REVIEWS for system TRANSITION program

(2) PROJECT : NOVARTIS (INDIA) ONSITE ( NOV 2012 – OCT 2013 )ROLE: BUSINESS ANALYST (At client site, Hyderabad)

• Managed & monitored governance issues & executed compliance regulated actions during Transition & De-commissioning program.• Managed DECOMMISSIONING PROGRAM of LOTUS NOTES applications ,GLOBALLY across multiple Novartis geographies (US/EU/UK/LACAN etc.)• Conducted PROCESS REVIEWS & IMPROVEMENT for system TRANSITION program• Formulated MIGRATION PLANS for applications to switch from LOTUS NOTES to SHAREPOINT across multiple global sites.• Conducted REQUIREMENT Analysis for EU – GERMANY to switch applications from Lotus Notes to suitable platform.• Harmonized Global efforts for migration by coordinating with regional CIO’s by identifying & offering already existing solutions within Novartis• Counseled & Cultivated Wipro technical teams for undertaking client Assignment . 1

(3) PROJECT : PHILIPS (NETHERLANDS) ONSITE ( JULY 2012 – OCT 2012 )

ROLE: BUSINESS ANALYST (At client site, EINDHOVEN)

• Conducted IMPACT ANALYSIS of changes to Philips consumer site on its dependency to multiple local systems.• Implemented AGILE methodology for sprints undertaken by a new development team.• Performed EFFORT & COST estimation of changes undertaken by development team.• Mitigated & managed online changes to Philips Global consumer website across multiple locales• Supported technical & testing team during development

(4) PROJECT : NATIONAL GRID ( U.K ) ONSITE ( MAY 2011 – JUNE 2012 )

ROLE: BUSINESS ANALYST (At client site, WARWICK, UK )

• Performed Options Analysis of WCM (Web content management) Solutions best suited for NG’s need.• Conducted requirement gathering for the Internet toolset & Hosting project for National Grid.• Delivered Investment proposals for budget sanctions for the internet toolset project• Conducted WCM market landscape study for the purpose of recommending a suitable WCM solution.• Conducted Vendor proposal & Solution Evaluation between Alterian & Ektron for selecting optimal suited WCM system.

(5) PROJECT : CISCO OFF-SHORE ( APRIL 2010 – APRIL 2011 )ROLE : BUSINESS ANALYST

• Developed user needs, use cases, System requirement specification & Gathered functional requirements for the project• Assessed change requests related to requirements to assess overall impact & Determined ‘fit for purpose’ requirements.• Key PRE-SALES involvement in Solution Design of CISCO – NEXT project RFI (Request for information) Response.• Imparted supply chain & logistics TRAINING to technical teams on code delivery assignments.• Elicited and documented requirements.• Defined the procedures on how the requirements will be managed (i.e. base lining requirements, requirements change control and requirements

traceability).• Selected the appropriate analysis and specification models.

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B. COMPANY : GODREJ & BOYCE MANUFACTURING LTD. EXPERIENCE DURATION : 7 Months DESIGNATION : MARKETING MANAGER

PROFILE ACHIEVEMENTS/ILLUSTRATIONS

• End to End MARKETING CAMPAIGN EXECUTION ( Online & Across geographic regions )• Below the Line(BTL)communication strategy development & execution• Responsible for disbursement / Insemination & execution of NATIONAL MARKETING Communication directives & Objectives.• Channel strategy development &Modern trade distribution management• Developed Modern trade sales distribution networks & Designed territory wise Marketing schemes & go to market plans.

C. COMPANY : DELL INTERNATIONAL SERVICES EXPERIENCE DURATION : 1 Year DESIGNATION : SENIOR ASSOCIATE

PROFILE ACHIEVEMENTS/ILLUSTRATIONS

• Preparation of Monthly Case / Call Log Business Analytics Reports • Synthesis of Business Decision supporting Intelligence for Middle management from Call Log Analytics Report.• Involved in a SIX SIGMA project to analyze business impact of transition in metrics for inbound call agents from Customer satisfaction index (CSI)

to Average resolution rate (ARR).

D. COMPANY : MINDTREE LIMITED EXPERIENCE DURATION : 2 MONTHS DESIGNATION : BUSINESS ANALYST

PROFILE ACHIEVEMENTS/ILLUSTRATIONS

• Developed a Strategic framework to leverage Mindtree’s capabilities in Enterprise Content management technologies(ECM)• Performed capability analysis of Mindtree in media & entertainment domain & Proactively Identified business trends & emerging opportunities.• Successfully presented the capability analysis report to senior management team.

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[i] ACADEMIC QUALIFICATIONS

[A] M.B.A - MASTER OF BUSINESS ADMINISTRATION - MARKETING & OPERATIONSSYMBIOSIS INSTITUTE OF MANAGEMENT STUDIES,Pune G.P.A – 3 / 5 ,FULL TIME COURSE 2007-09

[B] B.TECH - BACHELOR OF TECHNOLOGY COMPUTER SCIENCE & ENGG.PUNJAB TECHNICAL UNIVERSITY DEGREE % = 65 % , 2001-2005

[ii] SIX SIGMA - PROJECT QUALITY ASSURANCE EXPERIENCE

( As an Employee of DELL International Services in 2005 – 2006 )

• Six Sigma Project Category DMAIC ( Business Process Improvement Project undertaken at the behest of business Unit ) • Project : Reduce the Average Resolution Time ( A.R.T) taken by inbound call agents • Client : Internal Project commissioned by DELL International Services ( India )• Six Sigma Implementation Role : Green belt working under guidance of Domain Experts in process optimisation ( Black belts )• Business Role : Senior Technical associate for Dell International Services captive centre• Project Environment : A Captive Call Centre adept at resolving inbound technical Issues from retail customers.• Project Description: This was a business process improvement(BPI) initiative ,

The project was mandated to improve the operational efficiency of the resolution centre with focus on increasing customer satisfaction.

In order to improve the overall quality & time taken to provide resolution to the customers, business decided to change the Performance Measuring Metrics for Inbound call agents from CSAT (

Customer Satisfaction scores) to ARR ( Average resolution rate ). The Six sigma project was undertaken to study the operational impact on the business due to such a change.

• Project Contribution : a. Active role in Preparing Questionnaires to be asked from Inbound call agents to study the impact on them due to transition in performance metrics.

b. Active participation in documenting the AS – IS process situation.

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