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Santo Ojara 23 January 2014 Foundation Chapter Management Chapter

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Santo Ojara

23 January 2014

Foundation ChapterManagement Chapter

Santo Ojara

© The Insights Group Ltd, 1992-2014. All rights reserved. Page 2

Personal Details

Santo [email protected]

Telephone:

Date Completed: 23 January 2014

Date Printed: 23 September 2014

Santo Ojara

© The Insights Group Ltd, 1992-2014. All rights reserved. Page 3Insights Discovery and Insights Learning Systems were originated by Andi and Andy Lothian. Insights, Insights Discovery and the Insights Wheel are registered trademarks of The Insights Group Ltd.

ContentsIntroduction............................................................................................................... 4

Overview .................................................................................................................. 5Personal Style ................................................................................................................................ 5

Interacting with Others ................................................................................................................... 5

Decision Making ............................................................................................................................. 6

Key Strengths & Weaknesses.................................................................................. 7Strengths ........................................................................................................................................ 7

Possible Weaknesses .................................................................................................................... 8

Value to the Team .................................................................................................... 9

Effective Communications...................................................................................... 10

Barriers to Effective Communication ...................................................................... 11

Possible Blind Spots............................................................................................... 12

Opposite Type ........................................................................................................ 13

Suggestions for Development ................................................................................ 15

Management .......................................................................................................... 16Creating the Ideal Environment .................................................................................................... 16

Managing Santo ........................................................................................................................... 17

Motivating Santo........................................................................................................................... 18

Management Style ................................................................................................. 19

The Insights Discovery® 72 Type Wheel ............................................................... 20

The Insights Discovery® Colour Dynamics ............................................................ 21

Santo Ojara

© The Insights Group Ltd, 1992-2014. All rights reserved. Page 4

IntroductionThis Insights Discovery profile is based on Santo Ojara’s responses to the Insights PreferenceEvaluator which was completed on 23 January 2014.

The origins of personality theory can be traced back to the fifth century BC, when Hippocratesidentified four distinct energies exhibited by different people. The Insights System is built aroundthe model of personality first identified by the Swiss psychologist Carl Gustav Jung. This modelwas published in his 1921 work “Psychological Types” and developed in subsequent writings.Jung’s work on personality and preferences has since been adopted as the seminal work inunderstanding personality and has been the subject of study for thousands of researchers to thepresent day.

Using Jung's typology, this Insights Discovery profile offers a framework for self-understandingand development. Research suggests that a good understanding of self, both strengths andweaknesses, enables individuals to develop effective strategies for interaction and can help themto better respond to the demands of their environment.

Generated from several hundred thousand permutations of statements, this profile is unique. Itreports statements which your Evaluator responses indicate may apply to you. Modify or deleteany statement which does not apply, but only after checking with colleagues or friends to identifywhether the statement may be a “blind spot” for you.

Use this profile pro-actively. That is, identify the key areas in which you can develop and takeaction. Share the important aspects with friends and colleagues. Ask for feedback from them onareas which seem particularly relevant for you and develop an action plan for growth personallyand interpersonally.

Santo Ojara

© The Insights Group Ltd, 1992-2014. All rights reserved. Page 5

OverviewThese statements provide a broad understanding of Santo’s work style. Use this section to gain abetter understanding of his approaches to his activities, relationships and decisions.

Personal Style

Santo is independent and objective, with a strong sense of personal values. Because of hisstrong work ethic, he accepts responsibility for things that need to be done, especially if he cansee that his actions will conclude the process. He tends not to show his private feelings, yetexperiences a strong internal personal reaction to many situations and events. He likes concretefacts, has a good memory for detail and usually learns best from “hands-on” experiences. Whenhe feels he is “on duty” his behaviour is practical, sensible and matter of fact.

Santo likes to prepare well and prefers to know why and how things happen. He is at his best inwork that involves people and task, where co-operation can be achieved through goodwill. Santois dependable and responsible, with a high sense of duty. Because he lives by principles andrules, Santo is very consistent and dependable. His commitment to his obligations comes muchless in words, and much more in getting things organised and done.

Santo gains great pleasure from improving upon existing techniques with the objective ofmaximising efficiency and cost effectiveness. His common-sense denotes a practical ability withpeople and things. It is not unusual for him to stay late at work, or to do additional unpaid work toget the job right. He needs to remember to withdraw regularly from caring for others to take careof himself. Santo is careful and orderly in his attention to facts and details. He is thorough andconscientious in fulfilling all his responsibilities.

He gains satisfaction from attending to or performing functions that others require, and which herecognises he can provide. Quiet and modest, Santo comes across as serious and hardworking.He tends to appreciate tradition and is interested in maintaining established rules andprocedures. Santo is always outstandingly practical and sensible. He is very effective inspecialised work and highly consistent in performance.

Even if a mistake has been made by someone else he may spend a lot of time sympathising withthe “guilty” party and attempting to spread the responsibility. He is just as concerned with theprocess as with the outcome. Santo's energy is given to the world in the service of others, and inan orderly, realistic and practical way. He can adapt himself to a wide variety of tasks, but prefersthe familiar. Santo is a steady individual who lends a quiet stability to everything.

Interacting with Others

Santo prefers a quiet environment and tends to gravitate towards workmates like himself. He willreadily forgive but rarely forget. His feelings may be expressed more by his actions than byspeaking alone, and he is always aware of the needs of the moment. He has a great deal ofpersonal warmth but may not show it until he knows a person well. He avoids interactions thatwill make him highly visible to others or where he has to perform or compete for attention.

He finds it difficult to take a fixed position on issues that are not important to him. As a result, hemay be seen by others as rather lacking in conviction. He is a pillar of strength in the home, atwork, and in his community. He conveys an image of stability and reliability - an image which can

Santo Ojara

© The Insights Group Ltd, 1992-2014. All rights reserved. Page 6

be trusted. His success often comes from others recognising his skills and placing higher valueon his systematic qualities than he may do himself. He is immensely loyal to respected personsor causes, occasionally to the point of idealising those people and organisations he respects.

He may mistrust authority and hierarchy and will choose to remain neutral rather than be drawninto supporting lost “underdog” causes. His primary desire is to be of service to other people. Heis not always keen to express how he feels. If he feels he is being put under too much pressure,he may dig his heels in and become stubborn. By demanding conformity to his customary way ofdoing things, he could discourage more creative or innovative approaches.

Decision Making

Santo is a good mediator or peace keeper because he can agree while not being fully drawn toany one view. Tending to be sceptical of new ideas if he doesn't see their practical application,he prefers to take time to consider the overall objective. Non-judgemental and accepting ofothers' behaviour in a rather factual way, he notices things around him and will generally find thedeeper meanings within most situations. With unshakeable, well-thought-out plans, he is difficultto distract or discourage once he has embarked on what he believes to be the correct course. Hebrings both analysis and personal feeling to the decision-making process.

He sees himself as realistic, practical and matter-of-fact, although others may not always see thepracticality of some of his decisions. He takes a personal approach to living, assessing eventsthrough the personal values and ideals which govern his life. With his focus on the reality of thesituation, he trusts the evidence of his senses and relies on carefully accumulated past andpresent evidence to support his conclusions and future courses of action. When Santo perceivesthat something needs to be done, he will accept responsibility for implementing it. Practical andrealistic, Santo is a most matter-of-fact and thorough individual.

He may perceive certain creative thinking groups as frivolous and wasteful. Santo is extremelyrealistic and relies on and trusts what his senses tell him about his world. He is reticent aboutexpressing his feelings and may be rather slow to make decisions as he wants to gather allessential information before acting. Santo's practical nature and acceptance of establishedprocedures ensures he is dependable and consistent. He has an ability to note what is needed ina situation and act accordingly.

Personal Notes

Santo Ojara

© The Insights Group Ltd, 1992-2014. All rights reserved. Page 7

Key Strengths & WeaknessesStrengthsThis section identifies the key strengths which Santo brings to the organisation. Santo hasabilities, skills and attributes in other areas, but the statements below are likely to be some of thefundamental gifts he has to offer.

Santo’s key strengths:

● Focused and determined.

● A strong sense of duty.

● Resilient and resourceful.

● Good at undertaking routine tasks.

● Finishes things that he has started.

● Pays great attention to detail.

● Sensible and matter of fact.

● Strong and consistent principles.

● Attention to detail.

● Quiet and conscientious.

Personal Notes

Santo Ojara

© The Insights Group Ltd, 1992-2014. All rights reserved. Page 8

Key Strengths & WeaknessesPossible WeaknessesJung said “wisdom accepts that all things have two sides”. It has also been said that a weaknessis simply an overused strength. Santo's responses to the Evaluator have suggested these areasas possible weaknesses.

Santo’s possible weaknesses:

● May have to work at being more action orientated.

● More interested in intellectual rather than practical challenges.

● Finds it difficult to say “no” if relationships are being threatened.

● “Every silver lining has a cloud.”

● May get bogged down in the detail.

● Sometimes unwilling to express even important ideas or insights.

● The tendency to bear a grudge against those who do not share his values.

● Over-reliance on the tried and tested.

● His desire to organise his thoughts can make him appear inarticulate.

● Tends to be drawn into “splitting hairs”.

Personal Notes

Santo Ojara

© The Insights Group Ltd, 1992-2014. All rights reserved. Page 9

Value to the TeamEach person brings a unique set of gifts, attributes and expectations to the environment in whichthey operate. Add to this list any other experiences, skills or other attributes which Santo brings,and make the most important items on the list available to other team members.

As a team member, Santo:

● Helps generate trust for the team.

● Is a dedicated supporter of the team.

● Provides quiet, behind the scene, support.

● Follows instructions to the letter.

● Will not be easily distracted by emotional events.

● Likes designing workable systems and enjoys problem solving.

● Brings order and structure through his organisational qualities.

● Accepts responsibility for the task completion.

● Prefers to deal with the here and now and is unlikely to be distracted by abstract thinking.

● Is known as a good administrator.

Personal Notes

Santo Ojara

© The Insights Group Ltd, 1992-2014. All rights reserved. Page 10

CommunicationEffective CommunicationsCommunication can only be effective if it is received and understood by the recipient. For eachperson certain communication strategies are more effective than others. This section identifiessome of the key strategies which will lead to effective communication with Santo. Identify themost important statements and make them available to colleagues.

Strategies for communicating with Santo:

● Give him time to express himself.

● Allow him time to gather his thoughts and to express his feelings.

● Allow time for him to respond to your requests and questions.

● Give him verifiable facts.

● Provide clear direction with strict agendas, deadlines and procedures.

● Leave time for the relationship as well as the task.

● Respect his privacy.

● Put important messages in writing for clarity.

● Praise quietly and sincerely - be open and honest.

● If you must criticise, do it slowly, constructively and honestly.

● Allow time for him the opportunity to express his feelings.

● Take your time getting to know him if you want critical feedback.

Personal Notes

Santo Ojara

© The Insights Group Ltd, 1992-2014. All rights reserved. Page 11

CommunicationBarriers to Effective CommunicationCertain strategies will be less effective when communicating with Santo. Some of the things to beavoided are listed below. This information can be used to develop powerful, effective andmutually acceptable communication strategies.

When communicating with Santo, DO NOT:

● Talk about subjects for which there is no practical application.

● Assume that hesitation implies a lack of knowledge.

● Show impatience with, or annoyance of, his calm exterior.

● Be vague or rush him.

● Ask lots of questions in quick succession.

● Stray from the agenda.

● Sweep aside his doubts without full consideration.

● Invade his personal space.

● Make critical comparisons in relation to other staff.

● Undervalue his ability to make essential contributions.

● Labour the point or give lengthy verbal instructions.

● Get too excited or emotional.

Personal Notes

Santo Ojara

© The Insights Group Ltd, 1992-2014. All rights reserved. Page 12

Possible Blind SpotsOur perceptions of self may be different to the perceptions others have of us. We project who weare onto the outside world through our “persona” and are not always aware of the effect our lessconscious behaviours have on others. These less conscious behaviours are termed “BlindSpots”. Highlight the important statements in this section of which you are unaware and test themfor validity by asking for feedback from friends or colleagues.

Santo’s possible Blind Spots:

Making many assessments privately, Santo keeps the most important issues to himself, leavingothers ignorant of what is going on. His ability to continually consider and reconsider decisionsmade occasionally generates a feeling of remorse at what might have been. He needs to let goof any experience that clouds his present well-being. Particularly dependable if things are goinghis way, he will resent being told what to do or how to do things better.

He sometimes seems detached from the real world, involved in complex thought. Santo mayreflect longer than is necessary before undertaking or beginning a project. Santo needs to try tobecome more aware of the talents, efforts and contributions of others and to more regularly offercompliments and praise for good performance. His inherent fear of what could go wrong makeshim very wary about taking decisions that appear in any way risky. Santo may appear impatientor withdrawn if pressed to perform at a faster pace than he considers appropriate to the task inhand.

When under stress at work, he may need to curb a tendency to become secretive or evenrebellious in order to meet the demands of the moment. He can be reserved and hard to get toknow, only willing to share his inner feelings with people he trusts. Quiet and reserved, he mayappear cool and aloof. He is inclined to be guarded except when with close friends or colleaguesof long standing. Aware of the advantages of diplomacy, he may tend to agree too easily in orderto avoid confrontation. He may be seen by some as unresponsive, cool and uncaring, as onewho constantly seeks correctness, predictability, analysis, logic, routine and systems.

Personal Notes

Santo Ojara

© The Insights Group Ltd, 1992-2014. All rights reserved. Page 13

Opposite TypeThe description in this section is based on Santo's opposite type on the Insights Wheel. Often,we have most difficulty understanding and interacting with those whose preferences are differentto our own. Recognising these characteristics can help in developing strategies for personalgrowth and enhanced interpersonal effectiveness.

Recognising your Opposite Type:

Santo’s opposite Insights type is the Motivator, Jung’s “Extraverted Intuitive” type.

Motivators have the ability to equally value results and people. They dislike detailed work but cando it to achieve a specific short-term objective. They enjoy assignments that they believe makesthem look good. Santo may often see them, however, as too optimistic about what they and otherpeople can produce. Motivators may be difficult to manage. They are not natural administrators.

Santo may perceive the Motivator as indiscreet and sometimes hasty. Motivators need a varietyof activities and the opportunity of working in an environment with other people. They maybecome workaholics if not aware of their limits. Motivators often seek material dominance, socialstanding and status. They detest routine, detail and close supervision and can be devious oreven chameleon-like when something or someone gets in their way.

Santo will often sense a large ego in the Motivator and may wonder why the Motivator wouldmuch rather engage in brief, intellectual banter than conclude some task or spend some quiettime on their own. The Motivator may not remain totally committed to a schedule or project if abetter or more exciting challenge appears. They can often neglect important preparations thatthey consider unnecessary.

Personal Notes

Santo Ojara

© The Insights Group Ltd, 1992-2014. All rights reserved. Page 14

Opposite TypeCommunication with Santo's Opposite TypeWritten specifically for Santo, this section suggests some strategies he could use for effectiveinteraction with someone who is his opposite type on the Insights Wheel.

Santo Ojara: How you can meet the needs of your Opposite Type:

● Encourage his big picture orientation and vision.

● Provide for both flexibility and structure within the meeting.

● Be enthusiastic and positive.

● Support his need for new ideas, material and challenges.

● Keep the conversation lively.

● Do not obstruct opportunities for his development.

Santo Ojara: When dealing with your opposite type DO NOT:

● Unnecessarily challenge ideas or actions.

● Criticise his ideas too harshly or personally.

● Compete directly with him for control.

● Limit his range or scope of activity.

● Fail to allow enough time to talk with him.

● Burden him with too many papers to read.

Personal Notes

Santo Ojara

© The Insights Group Ltd, 1992-2014. All rights reserved. Page 15

Suggestions for DevelopmentInsights Discovery does not offer direct measures of skill, intelligence, education or training.However, listed below are some suggestions for Santo’s development. Identify the mostimportant areas which have not yet been addressed. These can then be incorporated into apersonal development plan.

Santo may benefit from:

● Stepping up a gear for at least a month.

● Taking time to prepare before meetings and focusing on “the big picture”.

● Learning to delight in future possibilities.

● Writing shorter reports.

● Accepting the inevitable and taking action.

● Saying “no” more frequently.

● Working towards becoming more effusive and action-oriented.

● Demanding the same exacting standards of others that he sets himself.

● Challenging more and forgiving less.

● Looking to achieve quicker results.

Personal Notes

Santo Ojara

© The Insights Group Ltd, 1992-2014. All rights reserved. Page 16

ManagementCreating the Ideal EnvironmentPeople are generally most effective when provided with an environment which suits theirpreferences and style. It can be uncomfortable to work in an environment which does not. Thissection should be used to ensure a close match between Santo’s ideal environment and hiscurrent one and to identify any possible frustrations.

Santo’s Ideal Environment is one in which:

● Reliance on competition between colleagues is minimal.

● Ideas can be practically applied.

● He has freedom from authority and bureaucracy.

● People are seen to be “responsible”.

● There are precise methods and systems.

● Time is carefully allocated to allow him to express his view.

● He has time to prepare for meetings or discussions.

● Informal, low-pressure meetings are the norm.

● Hard work is rewarded with feelings of fellowship and security.

● There's a place for everything and everything is in its place.

Personal Notes

Santo Ojara

© The Insights Group Ltd, 1992-2014. All rights reserved. Page 17

ManagementManaging SantoThis section identifies some of the most important strategies in managing Santo. Some of theseneeds can be met by Santo himself and some may be met by his colleagues or management. Gothrough this list to identify the most important current needs, and use it to build a personalmanagement plan.

Santo needs:

● Encouragement when he expresses a desire to go beyond his comfort zone.

● The ability to define at least some of the rules.

● Regular opportunities to interact with other well respected and valued colleagues.

● To have mistakes dealt with in a positive and constructive manner, avoiding confrontation.

● Even small successes to be acknowledged to bolster self-confidence.

● To be aware of underlying stresses.

● Sufficient time to ponder and question complex issues.

● Gentle introduction of new concepts and activities.

● To maintain focus and direction.

● Respect for his desire to observe activities from a distance, and his preference not tobecome to directly involved in “team” activities.

Personal Notes

Santo Ojara

© The Insights Group Ltd, 1992-2014. All rights reserved. Page 18

ManagementMotivating SantoIt has often been said that it is not possible to motivate anyone - only to provide the environmentin which they will motivate themselves. Here are some suggestions which can help to providemotivation for Santo. With his agreement, build the most important ones into his PerformanceManagement System and Key Result Areas for maximum motivation.

Santo is motivated by:

● Being involved only in well thought through change processes.

● Opportunities to express his feelings in relation to performance.

● Quiet, tenacious endeavour which is rewarded in a low key way.

● Recognition and respect for his family's commitment and support.

● Integrity from his superiors.

● A manager who tends to lead by example.

● A degree of autonomy.

● Having access to data and verifiable evidence.

● Opportunities to enjoy the moment.

● Involvement in the local community and liaison with outside groups.

Personal Notes

Santo Ojara

© The Insights Group Ltd, 1992-2014. All rights reserved. Page 19

Management StyleThere are many different approaches to management, most of which have different situationalapplications. This section identifies Santo’s natural management approach and offers clues to hismanagement style, highlighting both gifts and possible hindrances that can be further explored.

In managing others, Santo may tend to:

● Focus more on internalised values, at times failing to take account of the views of others.

● Appear unruffled despite the enormity of the task.

● Lead through encouragement and coaching, rather than through control.

● Encourage others to sacrifice deadlines for quality.

● Require time for consideration before making decisions.

● Insist upon attention to detail.

● Enjoy the success of others.

● Criticise members of his team indirectly, rather than facing problems head on.

● Lose confidence if he is not regularly encouraged.

● Allow his heart to rule his head.

Personal Notes

Santo Ojara

© The Insights Group Ltd, 1992-2014. All rights reserved. Page 20

The Insights Discovery® 72 Type Wheel

Conscious Wheel Position52: Supporting Coordinator (Accommodating)

Less Conscious Wheel Position13: Observing Coordinator (Focused)

Santo Ojara

© The Insights Group Ltd, 1992-2014. All rights reserved. Page 21

The Insights Discovery® Colour Dynamics

Persona (Conscious) Preference Flow Persona (Less Conscious)

6

3

0

BLUE GREEN YELLOW RED

3.32 4.76 2.99 3.2055% 79% 50% 53%

100

50

0

50

100

46.7%

6

3

0

BLUE GREEN YELLOW RED

3.01 2.80 2.68 1.2450% 47% 45% 21%

Conscious

Less Conscious

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