samtrans service plandoc_+may+2013v6.pdf · this effort is embodied in the samtrans service plan...
TRANSCRIPT
SamTrans Service PlanFinal Adopted Recommendations
Adopted May 1, 2013
May 2013
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Table of ContentsExecutive Summary ......................................................................................................i
Introduction ..................................................................................................................1
Plan Background ..........................................................................................................3
Plan Framework ...........................................................................................................6
Service Plan Development .......................................................................................10
SamTrans Service Plan ..............................................................................................21
Next Steps ...................................................................................................................31
Appendix A: SamTrans Service Plan Route Recommendations ...........................................A-33
Appendix B: SamTrans Service Plan Route Maps ................................................................... B-38
Appendix C:Outreach Summaries ............................................................................................C-91
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Board of Directors 2013Carole Groom, Chair Jeff Gee, Vice ChairJerry Deal Rose Guilbault Shirley Harris Zoe Kersteen-Tucker Arthur L. Lloyd Karyl Matsumoto Adrienne Tissier
General Manager/CEOMichael J. Scanlon
Executive StaffGigi Harrington, Deputy CEOChuck Harvey, Deputy CEOApril Chan, Executive Officer, Planning &
Development Rita Haskin, Executive Officer, Customer
Services & MarketingMarian Lee, Executive Officer, Caltrain
Modernization ProgramMark Simon, Executive Officer, Public AffairsMartha Martinez, District SecretaryDavid Miller, Hanson Bridgett, Legal CounselJoan Cassman, Hanson Bridgett, Legal
Counsel
Project TeamApril Chan, Executive Officer, Planning &
DevelopmentChuck Harvey, Deputy CEODouglas Kim, Director, Planning
Staff Working Group ParticipantsMichael Eshleman, PlannerJim Famolare, Scheduler Eric Harris, Manager, Operations Planning Christiane Kwok, Market Research Specialist Paul Lee, Manager, Bus Contracts Chester Patton III, Director, Bus Transportation
Consultant SupportLauren Dong, ArupAidan Hughes, ArupDarby Watson, Arup Marie Lewis, Transportation, Management & DesignJoan Chaplick, MIG Diana Sherman, MIGMaria Mayer, MIG
Acknowledgments
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Executive SummarySamTrans faces an uncertain future. The District’s debt obligations significantly impact its financial well-being now and in the long term. New business responsibilities, including federal requirements to provide paratransit services, investments in BART extension, and a lead role in the Caltrain partnership contributed to a structural deficit that threatens the District’s ability to provide transit services at current levels.
In the face of these issues, SamTrans is embarked on a long-range plan to rethink, reinvigorate, and reinvent transit services in San Mateo County - a vision that addresses SamTrans’ role as a mobility manager and builds on the agency’s work to improve performance while acknowledging its fiscal issues in order to set a course toward greater service efficiency and use of resources.
This effort is embodied in the SamTrans Service Plan (SSP), which is guided by a simple premise: Do more of what works, less of what doesn’t, and try new things. The goal is a foundation for immediate and long-term growth and financial stability for the bus system within current budget constraints.
The SamTrans Service Plan has three parts:
� The Vision � The Service Plan
� Actions for Performance Improvement
THE VISIONThe SamTrans Strategic Plan 2009-2013, adopted by the Board of Directors in 2008, defines the District as a mobility leader, envisioning transportation choices and a sustainable future that meets the needs of the County’s diverse communities. Grounded in this vision, the SSP seeks to affirm and expand on the role of the District as a mobility manager.
The Service Plan is the first step toward achieving this vision. The Plan strives to increase ridership and revenues at no additional operating cost. It includes a series of route recommendations to better serve customers. The objective is to increase ridership with more efficient and effective service while providing stronger and more coordinated mobility services that directly address the needs of the diverse communities the District serves.
Specific goals set to achieve the vision include:
� Assess the effectiveness of the District’s family of services, programs and planning initiatives;
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� Continue to meet the needs of transit-dependent communities; � Improve the quality of life and transportation mobility for the community; � Begin to address east-west connectivity; and � Actively engage cities and local and regional stakeholders, including the bus operators.
The desired outcomes are service recommendations and a framework for future service improvement decision making. A performance monitoring and Action Plan will be developed to guide current and future decisions. Performance monitoring will track a variety of standards that seek to provide objective data for service assessment. This effort will be complimentary to the Metropolitan Transportation Commission’s proposed performance measures and targets contained in its recently completed regional Transit Sustainability Project.
THE SERVICE PLANThe Service Plan recommendations are the result of in-depth research, including the identification and assessment of market segments within San Mateo County; service evaluation of all fixed-route service, substantial public outreach that included numerous public meetings and opportunities for stakeholder input; and service scenario development.
RecommendationsFollowing the release of the Draft Service Plan in August 2012, recommendations were refined to reflect public and stakeholder comment. The Service Plan recommendations are grouped into themes:
Improve El Camino Real ServiceBased on an analysis of the performance of the north-south spine of the San Mateo County transit network, improving service and frequency along the El Camino Corridor is a priority. By consolidating Routes 390 and 391, a simpler, more reliable service will be provided. This will result in 15-minute frequency between Palo Alto and Daly City.
Routes improved include: 390, 391, ECR
Create an Enhanced Core Market Bus NetworkBased on research demonstrating strong levels of bus ridership activity and opportunities for ridership growth, improved weekday service is recommended in the core market areas of Daly City, South San Francisco, Redwood City and East Palo Alto to at least a 15-minute service and to improve east-west connectivity to El Camino Real.
Routes enhanced include: 120, 130, 281*, 296
* Changes to Route 281 are contingent upon coordination with the City of East Palo Alto’s shuttle service
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Modify ServicesBased on analysis of current service and areas for possible efficiencies, it is recommended to improve service performance by modifying routes where possible. A route recommended for modification falls into one of three categories:
1) Consolidate ServicesDuplicative and overlapping routes reduce efficiency. Duplicative services are consolidated into a single route to simplify the system for customers. Additional streamlining recommendations include making some routes straighter to improve travel time.
2) Modify Route Alignments and/or Frequency A route’s alignment is modified to address issues such as:
� Creating a more direct route � Shortening a route to capture higher ridership areas � Duplication with other routes
A route’s frequency is modified to reflect:
� Higher ridership time periods � Lower ridership time periods � New ridership market opportunities
3) Modify San Francisco ServiceCurrently, four SamTrans routes (Routes KX, 292, 391, and 397) serve downtown San Francisco. Other transit options, including Caltrain, BART, and Muni, compete effectively with many of the SamTrans bus routes. A major reduction of SamTrans service into downtown San Francisco is proposed to allow for the reallocation of resources towards stronger performing services within San Mateo County.
Routes modified include: 14, 17, 58, 72, 110, 118, 122, 132, 133, 140, 141, 250, 251, 252, 260, 262, 270, 271, 274, 275, 281*, 294, 295, 397, KX
Discontinue ServicesBased on an analysis of current ridership patterns and route structures, it is recommended to discontinue a number of routes that duplicate other SamTrans routes or that have low ridership and low productivity. The majority of riders on discontinued routes have other transit options available.
Routes discontinued include: 123, 280*, 359
* Changes to Routes 280 and 281 are contingent upon coordination with the City of East Palo Alto’s shuttle service
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Introduce Alternative Service Pilot ProgramBased on market and customer usage research, it is recommended to introduce two pilot projects to test an alternative model with a flexible, demand response service. The proposed pilot areas are San Carlos and Pacifica. The alternative service options offer SamTrans a new opportunity to investigate how to better match service to markets where traditional fixed - route service is not as effective. The new service types can be more flexible and responsive to community needs.
ACTIONS FOR PERFORMANCE IMPROVEMENTThe actions for performance improvement provide a pathway for implementation. The creation of a performance monitoring and action plan will help guide the District as it reviews the performance of the service recommendations and will assist in future service decision making. The performance monitoring will track a variety of metrics and will be consistent with the Metropolitan Transportation Commission’s performance measures and targets in its Transit Sustainability Project.
Elements of the performance monitoring and improvement program will include:
� Implementing a monitoring dashboard to review and report on an annual basis service performance by route that covers: • Ridership• Weekday passengers per revenue hour• Subsidy per passenger boarding• Farebox recovery ratio
� Developing an Action Plan for performance improvement based on the above � Reviewing all transit services, including paratransit and shuttle services � Reviewing potential land use changes, particularly along the Grand Boulevard Initiative
corridor, to match transit service with changing land use patterns � Working with local, regional and federal agencies to identify sources of funding to support
ongoing investment � Implementing the findings from the upcoming El Camino Real Bus Rapid Transit Study � Coordinating with MTC on sharing and implementing best practices, coordinating with
other regional transit providers and seeking ongoing cost efficiencies associated with transit operations
� Coordinating with cities and countywide agencies on accessible service programs and initiatives
� Working with the San Mateo County Transportation Authority, City/County Association of Governments of San Mateo (C/CAG) and the Penninsula Traffic Congestion Relief
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Alliance (Alliance) on implementing the findings of the shuttle best practices initiative � Working with cities to implement alternative service models
It is anticipated that the implementation of the Service Plan recommendations will result in an overall net increase in ridership with healthy increases expected on El Camino Real routes, in the core market areas, and on the routes that are being modified. Ridership increases will help SamTrans better servie its customers and provide a more stable financial foundations for future improvements.
Public outreach was conducted for the Draft Plan in Fall 2012 and Spring 2013. These Final Recommendations reflect revisions based on that public input. A Title VI analysis has been completed to ensure that the recommendations do not disproportionately affect low-income and minority communities.
Implementation of the route recommendations is anticipated for late 2013 to early 2014.
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INTRODUCTION | 1
IntroductionWithin the last 10 years, the San Mateo County transit network has significantly expanded with the extension of BART from Colma to Millbrae and the San Francisco International Airport, and the introduction of faster Peninsula rail service with Caltrain’s Baby Bullet trains. In addition, the county has experienced changes in its demographics, reflecting an aging population and changes to land use, particularly in the more urbanized areas. Over this period, there also has been renewed interest in the transit and land use potential of El Camino Real. The Grand Boulevard Initiative has successfully engaged community leaders along the corridor in a vision of increasing density and the creation of livable, walkable communities. El Camino Real continues to be one of the most traveled roadways in the county and the spine of the San Mateo County transit network.
Other changes have been less positive. In the midst of a challenging economy, the San Mateo County Transit District (District) is facing a structural deficit: transportation funding from local, state, and federal sources has continued to decrease. And while Caltrain transit ridership is growing at a record pace, SamTrans bus ridership is trending downward. The rising costs of providing SamTrans bus, paratransit, and shuttle services, coupled with the District’s commitment to meeting its debt obligations and providing contributions to support Caltrain, are significantly impacting the long-term financial condition of the District. The uncertainty surrounding the structural deficit threatens the District’s ability to provide transit services at current levels.
Given this compelling combination of factors, it is critical that the District engage in long-term planning that will include an assessment of current services and identification of areas for comprehensive efficiencies, and establish a platform for future change and a more sustainable future.
The SamTrans Service Plan (SSP) is intended to accomplish these objectives and help the District achieve the vision laid out in the SamTrans Strategic Plan 2009-2013, which was adopted by the Board of Directors in 2008 and is scheduled for renewal in the coming months. The Strategic Plan envisions the District as a mobility leader, providing transportation choices and a sustainable future that meets the needs of the county’s diverse communities.
To achieve this vision, the District must increase ridership through more effective, efficient service. This service must provide stronger and more coordinated mobility services; directly address the specific needs of the county’s diverse communities, including those that rely on transit for access to jobs and services; respond to the county’s different travel markets by including new service types and delivery; and be responsive to land use changes and the needs of the District’s various stakeholders. The goal is to broaden the District’s focus beyond simply
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operating transit to addressing mobility more broadly, enhancing people’s quality of life, and promoting sustainability.
The SSP has three parts: � The Vision � The Service Plan � Actions for Performance Improvement
The vision is the long-term goal for the District; it addresses the SamTrans family of services, programs and planning initiatives and recognizes SamTrans’ key role as the mobility manager for the County. Realizing the vision entails meeting the needs of transit dependent communities; improving quality of life and transportation mobility; beginning to address east-west connectivity; and actively engaging cities and local and regional stakeholders.
The creation, evaluation, and implementation of a Service Plan is the first step toward achieving the vision. The Service Plan comprises a series of route recommendations including improvements to some routes, modification of other routes to better serve the riders. The implementation of the Plan will increase ridership and revenues within the current cost structure of the SamTrans budget.
The actions for performance improvement provide a pathway for implementation. The creation of a performance monitoring and action plan will help guide the District as it reviews the performance of the service recommendations and will assist in future service decision making. The performance monitoring will track a variety of metrics and will be consistent with the Metropolitan Transportation Commission’s performance measures and targets in its Transit Sustainability Project.
The Service Plan is critical in establishing the basis for achieving the District’s long-term goals of effective service and financial stability. The Service Plan must be undertaken and implemented within the current budgetary constraints reflecting the District’s fiscal circumstances. The proposed improvements to service described in the Plan are achieved by addressing the inefficiencies in lower performing routes—modifying some and discontinuing others—and by seeking growth in those market segments that have been identified as having potential for increased ridership and revenue.
PLAN BACKGROUND | 3
Plan BackgroundThe SSP is grounded in the District’s Strategic Plan, which was adopted in 2008. This document outlined a policy framework of goals and initiatives over a five-year time period (2009 to 2013) to guide future District investments as well as address the structural deficit. The goals and initiatives are organized around a set of focus areas that help the District achieve its vision. The development of the SSP was one of the key initiatives to emerge from the Strategic Plan.
STRATEGIC PLAN FOCUS AREASThe Strategic Plan outlines a comprehensive approach for managing and delivering its services. The policy framework defined by the Strategic Plan identifies six focus areas:
� Financial Integrity
� Multimodal Services
� Transportation and Land Use
� Customers
� Business Practices
� Employees
Each Focus Area has a set of goals, initiatives, and performance indicator exampes. The goals give overall policy direction, while the initiatives define how the goals can be achieved. The SSP guiding principles, described in the next section, directly relate to these Focus areas and to the initiatives identified in the Strategic Plan. These are the most relevant Strategic Plan Focus Areas, goals, and initiatives for the SSP follow.
Financial Integrity � Address the District’s structural deficit. � Financially support the District’s reinvention of its family of services.
• Increase cost efficiency.
Annual Transit Boardings Nationally, 1991 to 2010
Source: National Transit Database
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Multimodal Services
Reinvent the District’s services.• Along El Camino Corridor, develop a service plan in conjunction with the Grand
Boulevard Initiative.• Form local and regional partnerships to integrate the District’s family of services with
complementary services by other providers.• Ensure a service network that addresses the growing mobility needs of senior citizens,
customers with disabilities and low income patrons.
Transportation and Land Use• Create livable corridors and community centers that enhance transportation
choices.• Continue to build support for the Grand Boulevard Initiative vision and guiding
principles which include transit-oriented development, economic investment, and housing opportunities to create a livable and walkable El Camino Real corridor.
Customers• Attract and retain new riders.• Incorporate community outreach efforts into District projects and initiatives.
Business Practices• Establish sustainable policies and practices• Advance the role of enhanced technologies while maximizing operational
efficiencies
Employees• Invest in employee development and achieve continual improvement• Attract and retain quality employees
PLAN FRAMEWORK | 5
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Plan FrameworkMISSIONThe SamTrans Service Plan provides the framework to begin addressing a number of policy issues that guide SamTrans’ role as a mobility manager. These include understanding the different transit markets in the County and how to match the markets with appropriate service. All of these issues will be considered in the context of SamTrans’ current financial realities.
GUIDING PRINCIPLESThe guiding principles for the SSP were adopted by the SamTrans Board of Directors and build upon the focus areas, goals, and initiatives from the Strategic Plan.
Service � Increase service frequency where demand warrants it. � Design routes to respond to market demand. � Maintain service quality, particularly safety, along with any service modifications.
Customer Focus � Deliver quality service that maximizes the customer experience. � Retain current riders and attract new riders.
Markets � Maintain core service to markets that serve transit dependent populations, seniors and
persons with disabilities. � Provide service to meet the needs of discretionary riders. � Explore alternative mobility options.
Financial Stability � Maximize available resources to ensure service delivery over the long term. � Maximize efficiency while maintaining high quality service. � Identify potential future funding.
Coordinated Planning � Link transit service planning with land use planning. � Support regional sustainability strategies that strengthen integrated planning to achieve
climate protection goals. � Capture environmental benefits by supporting the development of livable and sustainable
communities.
PLAN FRAMEWORK | 7
ASSESSMENT CRITERIAAssessment criteria were developed to support the Guiding Principles. The criteria are a series of evaluation tools used to measure the Plan’s effectiveness in meeting its objectives. They consist of both quantitative, or measurable, and qualitative, or subjective, elements.
QuantitativeService Productivity: Service Productivity assesses how well a route is performing. Typical criteria used to measure the productivity include the frequency of the service, the service’s route design, whether it makes any intermodal connections, competes with other transit services, and the overall quality of the route.Market Matching: Matching a service to the appropriate transit market is key to a successful route. The criteria includes whether the route maintains existing riders and/or captures new riders, whether it serves the key destinations in the area, and whether it is the appropriate service type for the community.Financial Stability: Maintaining financial stability is a key factor given SamTrans’ current financial constraints. This criterion helps seeks to assess the financial costs associated with providing transit service. The criterion measures a route’s capital investment, operation and maintenance costs and overall funding requirements.
Qualitative Rider Experience: The rider experience is important because it can affect the success of a route. Measuring a positive rider experience includes considering whether a route is easy to understand, whether the route is direct and uncomplicated, and if it takes people where they want to go.
Other Planning Efforts Ongoing or future projects or developments may be a factor in assessing a route’s success. Planning efforts along the Grand Boulevard Corridor will hopefully help attract new riders along the El Camino Corridor as land uses intensify.
FAMILY OF SERVICESThe District provides a broad range of transit services in the County and is also a leader in transportation-related programs and planning initiatives. Under the District’s “family of services” umbrella, SamTrans operates multiple transit service options and conducts a number of transportation service programs aimed at providing mobility to those most in need. In addition to operating services and managing programs, the District is continually engaged with local and regional stakeholders to provide transportation access and mobility throughout San Mateo County. A brief description of the District’s family of services follows.
Transit Operations � Fixed Route Bus Service: SamTrans operates 48 bus routes throughout San Mateo County
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and into parts of San Francisco and Palo Alto. � Paratransit: SamTrans provides service for persons with mobility impairments through its
Redi-Wheels and RediCoast program. The service regularly provides more than 1,000 trips in a day.
� Rail: Caltrain serves 32 stations along 77 miles with a mix of local, limited, and express (Baby Bullet) trains. Since 1992, Caltrain has also provided shuttle services between stations and employment sites in San Mateo, Santa Clara, and San Francisco counties.
� Shuttles: Transit station shuttle services operated or funded by the District connect employment centers in San Mateo County to BART or Caltrain stations. Community shuttles connect residential areas to retail and recreational destinations. In addition to providing SamTrans-funded shuttles, SamTrans is coordinating with a number of other agencies to better organize other shuttle services in the County through the Shuttle Best Practices Program.
Planning Initiatives � Grand Boulevard Initiative: The Grand Boulevard Initiative is a regional collaboration
focused on linking transit service to areas with increased land use densities. Partners in the initiative include the District, VTA, Joint Venture: Silicon Valley Network, San Mateo City/County Association of Governments (C/CAG), and SAMCEDA (San Mateo Economic Development Association).
� Community-Based Transportation Plans: Launched in 2002 by the Metropolitan Transportation Commission (MTC), the Community-Based Transportation Plan initiative is designed to identify transportation needs, as well as solutions to address them. In San Mateo County, four “communities of concern” were identified: Bayshore, East Palo Alto, North Central San Mateo and San Bruno/South San Francisco.
� Countywide Transportation Plan for Low Income Populations: Supplementing the work completed by the Community-Based Transportation Plans, the Countywide Transportation Plan for Low-Income Populations program is intended to identify, assess, and develop strategies to bridge gaps in the transportation needs of these disadvantaged communities at a countywide level.
� Senior Programs: SamTrans is engaged in projects aimed at reducing barriers to transportation services and expanding transportation mobility options available to seniors and people with disabilities. Current projects include: • Mobility Ambassadors;• Senior Mobility Guide;• Vehicle Sharing Demonstration Program;• Volunteer Driver; and
• Telephone Information and Assistance Individual Mobility Assessments.
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Regional Stakeholder CoordinationThe District works closely with a number of agencies to increase transit access and work toward creating a truly intermodal network. Partners include:
� Local Cities � Peninsula Congestion Relief Alliance: Funded by a consortium of San Mateo County
stakeholders, the Alliance is San Mateo County’s Transportation Demand Management Agency. The Alliance manages a number of programs to reduce single occupancy vehicles and vehicle emissions resulting in improved air quality.
� MTC Transit Sustainability Project (TSP): Led by MTC, the TSP looks to establish a framework and implementation plan for a more robust, financially viable transit system that is both cost-effective and customer-focused. The SSP is SamTrans’ local process to inform this regional effort.
� County of San Mateo: The County, through its Area Plan 2012-2016, supports increased mobility as an important transportation issue for older adults and adults with disabilities. The Area Plan identifies several objectives to help promote transportation options as well as explore partnerships and collaborations to improve mobility and access.
� National Park Service: The National Park Service administers the Golden Gate National Recreational Area (GGNRA), with 6,500 acres of park within San Mateo County. GGNRA is currently developing its Long Range Transportation Plan, and the District will continue to work together to assess opportunities for future partnerships to improve access and mobility.
� Partner Transit Agencies:• Bay Area Rapid Transit District (BART)• San Francisco Municipal Transportation Authority (MUNI)• Santa Clara Valley Transportation Authority (VTA)
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Service Plan DevelopmentThe SamTrans Service Plan was developed through a comprehensive data analysis, testing of alternatives, and a significant public outreach effort. The SSP development process included:
� Market Assessment: The market assessment examined the County’s demographics, travel patterns, market types, and ridership profile.
� Service Evaluation: The service evaluation reviewed the performance of the SamTrans fixed route bus network.
� Service Scenarios: Developed from the data analysis and the public outreach input, three service scenarios were developed to test public responses on potential Service Plan outcomes.
� Public Outreach: Public input received during multiple public outreach efforts supported the data analysis. Public outreach events gathered community responses for input into the service plan development.
MARKET ASSESSMENTDeveloping a comprehensive understanding of the market allows SamTrans to match its service with the needs of current and future riders. Rider demographics, including population, employment, age, and income levels, provide a well-rounded picture of a typical SamTrans rider. These indicators give insight into why riders are using the bus, where they are taking the bus, and how they are using the system. These indicators include:
� Population and Employment: Where people live and where they work is closely tied to how likely they are to use bus service and other forms of transit.
� Age: Different age groups use the bus for different reasons and at different times of the day. � Income: Income is often used as a predictor of bus usage, with low-income households
(defined as households below 200 percent of the federal poverty rate) more likely to use transit than households of other income levels.
Market TypesSan Mateo County is defined by its unique geography and characterized by a wide variety of community types. The County’s coastside communities along the Pacific Ocean are a mix of rural areas, open space, and small towns where agriculture and local business form the heart of the economy. Cities along the San Francisco Bay are home to a mix of job centers and residential areas in suburban downtowns and town centers, with suburban single-family residential developments dotting the hillsides. San Francisco International Airport and major employment centers in South San Francisco and Redwood City also attract people from neighboring San Francisco, Santa Clara, and Alameda counties.
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Five key market types were identified in the County:
1. El Camino Real/Caltrain Corridor: A major corridor that runs the length of the County, the El Camino Real/Caltrain Corridor has a mix of low to medium density residential and commercial development.
2. Community Centers: Often located near the El Camino Real/Caltrain Corridor, community centers are compact, walkable areas that support local businesses and commercial centers.
3. Auto-Oriented Centers: Auto-oriented centers contain job centers and campus-style office developments or residential
developments. While these centers may be fairly dense, they are designed around automobile travel and may be difficult to serve with transit.
4. Suburban Areas: Suburban areas are characterized by lower density single-family residential developments.
5. Coastside/Rural Areas: Coastside and rural areas have low population densities, with employment centers located near rural and open spaces.
Understanding the different market types in San Mateo County allows SamTrans to match appropriate service types with the markets so that transit services are tailored to how people live and travel.
Core MarketsCore Markets are transit-supportive areas that are characterized by high concentrations of residents and jobs. Core Markets can be made up of different Market Types. The County has a number of distinct core markets, with the most significant being the El Camino Real corridor, which runs through multiple cities. Other core markets include Daly City; South San Francisco; San Bruno; and parts of San Mateo, Redwood City, and East Palo Alto.1
SamTrans Rider Profile Quick Facts
� 44% of riders use the bus to get to work.
� 41% of riders earned less than $25,000 per year.
� 37% of riders are youth or young adults (13 to 24 years old).
� 8% of San Mateo County seniors are SamTrans riders.
� 17% of SamTrans riders are from Daly City or Colma.
� 1% of riders are from Half Moon Bay.
� 11% of riders indicated they would get to their destinations by bike if no SamTrans bus were available.
-SamTrans Triennial Customer Survey (2009)
1Project Working Paper: Market Assessment (2011).
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Market Key Findings � Approximately one - third of SamTrans riders are youth, which is reflected in the large
number of Community Routes and specific route deviations provided to directly serve schools.
� The average household income level of a SamTrans rider is significantly lower than the County’s median household income level, indicating that SamTrans provides an important transportation service to many low-income County residents.
� The County can be categorized into five different market types, which describe what makes up the diverse neighborhoods, communities, and cities. Categorizing the County into Market Types allows SamTrans to begin to match its transit services to the different needs of the market types.
� The County is made up of a number of Core Markets, areas that are highly transit-supportive. Transit performs well in the Core Markets, indicating where transit improvements and enhancements would be greatly beneficial.
SERVICE EVALUATIONAn in-depth analysis of SamTrans fixed route bus service was undertaken to provide a system wide performance overview. Analysis of the efficiency of individual bus routes was based on two primary factors: ridership and service effectiveness. The Service Evaluation included an assessment of each individual route, examining each stop, the volume of passengers boarding or alighting, major destinations served, and the route’s proximity to other transit connections.2
2Project Working Paper: Service Analysis (2011).
Service to Schools
SamTrans operates a number of routes in the community that provide service to nearby schools. As funding for school transportation has dwindled, school-aged riders have increasingly turned to SamTrans as a means to get to and from school. Federal regulations explicitly prohibit public transit from providing dedicated bus service to schools, but SamTrans has accommodated school requests for services as much as possible within allowable levels. SamTrans currently provides two types of school-serving routes: community routes and “trippers” (supplemental school services). While buses on these routes may be filled during school arrival and dismissal times, they are often empty outside of these periods, and the cost to provide this service may be too high for SamTrans to accommodate in the future. Administrative and operational costs to plan and provide service to schools are higher than costs for a typical SamTrans route.
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RidershipBased on 2011 data, SamTrans riders make an average of 51,320 bus boardings each weekday, with 24,501 boardings on Saturdays and 17,573 boardings on Sundays.3 The highest weekday ridership is along the El Camino Real corridor (55 percent), with riders using SamTrans bus service to reach BART stations in North County and Caltrain stations in Central and South County.
Nearly half of all SamTrans bus trips are made on just four routes, which have ridership levels that are significantly higher than those of any other routes in the system. Notably, the route with the fourth highest ridership (Route 292) provides over 1,200 more daily trips than the route with the fifth highest ridership (Route 122).
Chart 1: Average Weekday Ridership by Route
The four highest ridership routes are Routes 390, 391, 292, and 120. Routes 390 and 391 travel north and south along El Camino Real throughout the County; Route 292 is a multi-city route from San Mateo to downtown San Francisco; and Route 120 serves Daly City. Together, these routes can be considered the core network of SamTrans bus service. Combined, they represent 45 percent of all weekday bus boardings in the system, and over 60 percent of weekend boardings. Passengers use the routes all day every day. The core network is a key opportunity area for increased investment, as improvements to these routes would benefit nearly half of all existing
3Not all routes run on weekends.
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SamTrans riders and have the potential to attract new riders.
Service EffectivenessEvaluating service effectiveness provides information on the financial health of a bus system by looking at both the cost to operate and deliver service. SamTrans uses metrics to measure service effectiveness that is common in the transit industry including passengers per revenue hour, subsidy per passenger boarding, and farebox recovery.
Weekday Passengers per Revenue HourA revenue hour is defined as an hour in which a vehicle is available to the general public and there is an expectation of carrying passengers.4 All SamTrans routes were examined to tally
Chart 2: Average Weekday Passengers per Revenue Hour of Service
the system wide average of passengers per revenue hour. On average, the SamTrans system carries 31.3 passengers per revenue hour each weekday. However, averages vary by individual route and by type of route. In addition, some community routes perform well but only operate for a limited number of hours per day.
4National Transit Database
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Subsidy per Passenger BoardingIt is rare that a transit agency can pay for the cost to operate its services with passenger fares alone; most transit operations are subsidized by some level of government financial assistance. SamTrans’ goal is to minimize the amount of subsidy needed as much as possible to ensure that the system is financially sustainable. However, some routes may, by nature, require more subsidy than others.
Subsidy per passenger boarding measures the amount of subsidy required every time a passenger boards a bus. For SamTrans, the average subsidy per passenger boarding is $5.23. As with the passengers per revenue hour measure, the average subsidy per passenger varies depending on the ridership levels for each route. Typically, the higher the ridership on a route, the lower the subsidy required per passenger boarding.
The graphic below shows the average subsidy per passenger boarding by individual route. Using an industry threshold of $10 per boarding, the graphic highlights which routes are the
Chart 3: Average Weekday Subsidy per Passenger Boarding
most financially effective. Routes that require a subsidy greater than $10 are among the most expensive to provide.
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Farebox Recovery RatioFarebox recovery is the proportion of operating expenses that are covered by passenger fares. The farebox recovery ratio is typically represented as a percentage. The SamTrans system average farebox recovery ratio is 18.6 percent, which means that for every passenger fare collected, 18.6 percent of that fare is received as revenue for SamTrans. This ratio is low compared to those of other Bay Area transit operators, and is an area highlighted for improvement through the Service Plan.
Chart 4: Average Weekday Farebox Recovery Ratio
Service Key Findings � The weekday passengers per revenue hour graph (Chart 2) shows that three of the top four
routes in ridership perform towards the top of this metric. Route 120, 390, and 391 lead the other El Camino and Local routes in this category.
� While a number of the Community Routes score high against this metric, a number of factors should be taken into consideration. Community Routes do not operate as long as other local and El Camino Routes during the day. Also, for the limited time that Community Routes are in service, those trips may be full, giving a higher boardings average. Overall, while the passenger per revenue hour gives good information on individual routes, it does not allow for accurate comparison between service types.
SER V ICE PLAN DEVELOPMENT | 1 7
� A number of SamTrans routes currently require subsidies greater than $10.00, and are not financially effective. These routes are noted for consideration to be adjusted and modified to possibly reduce costs and match appropriately to market types.
SERVICE SCENARIOSThree service scenarios highlighting potential policy choices were developed to test the following different service policy options.
Maintain current service levels.This scenario highlighted the policy option of continuing SamTrans services at current schedules and frequencies without improvements to either productive routes or efficiencies on low performing routes.
Improve service along El Camino Real.This scenario highlighted the policy option of focusing resources gained from efficiencies within the network and implementing improvements on routes along the El Camino Real corridor. Improvements would be made within SamTrans current resources, but would not focus on other parts of the network.
Improve service along El Camino Real and core markets.This scenario highlighted the policy option of focusing improvements on both the El Camino Real corridor and core market areas within the network. Improvements would utilize not only resources gained from efficiencies from elsewhere in the network but also require additional funding not yet identified.
Public OutreachAn extensive public outreach effort was held to support the development of the service plan. Public outreach meetings and events were held with both peer agency stakeholders and the public:
� Peer Agency Stakeholders: SamTrans staff met with staff from the San Francisco Municipal Transportation Agency, Santa Clara Valley Transportation Authority (VTA), Water Emergency Transit Authority, San Mateo County planning department, and the San Francisco International Airport. The interviews solicited best practices from stakeholders.
� Public Open Houses: In July 2011, SamTrans hosted a series of public open houses to introduce the SSP project process and get initial feedback on SamTrans service. During the open houses, the public was asked to identify areas for improvement as well as to rank transit service related priorities. Both of these outreach effort gathered input that helped shape the development of the service scenarios.
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� Presenting Service Scenarios: In Fall 2011, SamTrans hosted a series of public workshops to present three service scenarios looking at the choices and trade-offs between increasing services on some routes and modifying and reducing service on other routes. In all, SamTrans hosted seven public workshops at a variety of locations around the County.
Overall, no service scenario emerged as a favorite; instead, the public responded to individual aspects of each of the three plans. Community members responded positively to the idea of implementing some service improvements and changes while ensuring that the core network is retained. The public also expressed caution towards some of the more aggressive service changes proposed due to SamTrans’ current fiscal constraints. These types of responses were gathered from each workshop and helped provide important background for the Service Plan development.
Plan Development Key FindingsKey findings from the data analysis, public outreach and service scenarios include:
� It is important to understand SamTrans’ transit market. Just as in any business, transit services must match the needs of its customer, the rider. And understanding the rider’s needs is to know who the rider is, how they travel, where core markets are and how they are organized. SamTrans can use this understanding to best match transit services with markets to be as successful as possible.
� It is important to understand the role of each route in the community. Transit routes exist to move people around, yet they can serve very different markets. Some routes move large numbers of people, such as those on El Camino Real, while others serve local communities. Understanding each route’s role gives SamTrans the opportunity to make adjustments whenever necessary to benefit the network, whether it is improving or modifying a route.
� Public input provides key project direction. Public input provides critical guidance during the project development phase. The service plan should be responsive to its riders and transit dependent communities; the public outreach process is an important step towards ensuring that the needs and concerns from the public are reflected in the plan.
Draft Plan - August 2012Following the release of the Draft Plan in August 2012, a public outreach program was conducted to solicit feedback on the draft recommendations. This was the third phase of public outreach activities and focused on presenting a preliminary set of proposed service changes to the community. Public engagement activities included nine community meetings, sixteen city council presentations, three tabling events, multiple outreach events for operators, a project website comment box, an online survey, a dedicated phone line and project e-mail. SamTrans received more than 1,200 comments. During this review several routes were revised to reflect community concerns. Those revisions are included in these Final Recommendations.
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Revisions - March 2013Public meetings were held around the county in late March 2013 to review key route recommendations that had been made based on the Fall 2012 outreach. These Final Recommendations contain key revisions that were made as a direct result of community outreach. These are summarized below:
Route 85: service increased
Route 110: morning service increased
Route 118: peak hour service restored
Route 121: restore mid-day service
Route 140: provide new service to San Francisco International Airport (SFO) AirTrain Station (pending coordination with SFO)
Route 251: restore service to Beach Park
Route 260: maintain Saturday service but shorten alignment from Cipriani/Continentals to San Carlos Caltrain Station via Bridge Parkway (pending coordination with potential City of Belmont shuttle service)
Route 270: maintain service east of 101 and serve the new San Mateo County jail
Route 275: Saturday service to Cañada College via Alameda de las Pulgas and Farm Hill Boulevard
Route 280: coordinate changes with City of East Palo Alto shuttle service*
Route 281: service improvements*
Route 292: restore service
Route 296: change alignment to better serve Pulgas Avenue in East Palo Alto and increase Sunday service to 30 minutes
Route KX: extend off-peak service to San Bruno BART Station
Detailed information about comments and responses for each route is provided in Appendix C: Outreach Summary.
* Changes to Routes 280 and 281 are contingent upon coordination with the City of East Palo Alto’s shuttle service
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SAMTRANS SER V ICE PLAN | 2 1
SamTrans Service PlanSamTrans’ vision aims to establish itself as a mobility manager in the County, beginning with fixed route services. It anticipates growth in ridership and the opportunity to secure investments in new and improved services. The vision includes more robust and productive fixed route service, anticipates growth in ridership and the opportunity to secure investments in new and improved services, and services more tailored to the unique communities in the County.
The vision for SamTrans includes:
� Significant improvement to El Camino Real service, including the potential for new service types along the corridor
� Frequency and service improvements within the core SamTrans network � Opportunity to secure investments in new and improved services � Alternative service programs offering new service types to better match service with
market demand
These services would be complementary to the District’s:
� Paratransit services � SamTrans and county wide shuttle services � Senior mobility programs � Grand Boulevard Initiative � Caltrain services
� Other ongoing planning initiatives
Combined, the family of services, ongoing programs and planning initiatives provide a comprehensive approach to mobility in the County. SamTrans will continue to be actively engaged in regional and local planning efforts, coordinate with local and regional partners for future investment opportunities, and monitor transit integration with emerging land use plans.
SERVICE PLAN RECOMMENDATIONSThe Service Plan comprises several route recommendations to be implemented in the short term, as well as a series of action items to provide a pathway to achieve the long term vision. The Service Plan is intentionally “cost neutral”: holding costs at current levels and recognizing the District’s financial constraints. The Service Plan also includes a pilot program to test new service types and new ways of delivering service.
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The Service Plan service recommendations look to gain service efficiencies and improved ridership and revenue in the near term. They are organized around the following themes:
� Improve El Camino Real Service � Create an Enhanced Core Market Bus Network � Modify Services
• Consolidate Services• Modify Route Alignments and/or Frequency• Modify San Francisco Service
� Discontinue Services � Introduce Alternative Service Pilot Program
Each service strategy is outlined in more detail below. The complete list of service plan recommendations can be found in Appendix A with accompanying maps in Appendix B.
Improve El Camino Real ServiceEl Camino Real is the most dominant corridor in the county, contains major activity centers, core markets, and high population and employment densities. El Camino Real functions as the “spine” of the SamTrans network. High levels of ridership along El Camino Real corridor generate significant revenue for SamTrans, helping to support transit services elsewhere in the system. Fifty-five percent of SamTrans boardings take place along El Camino Real.
Current bus service is not convenient enough to truly meet rider needs. Routes 390 and 391 each operate at 30-minute intervals, and together provide bus service every 15 minutes. However, operating two separate routes does not allow for consistent headways5, and when buses fall behind schedule, the 15-minute frequency cannot be consistently achieved. Furthermore, service at current levels is not frequent enough for customers to feel comfortable riding the bus without planning ahead for a trip. A bus arriving consistently every fifteen minutes or better is a goal for El Camino Real service because service at this level has the potential to attract more riders to the system.
The Service Plan recommendation for El Camino Real is to:
� Consolidate Routes 390 and 391 into a single Local bus route. Consolidating the two routes into one will make the service easier to understand, and will also improve frequency between Redwood City and Palo Alto. The consolidated bus service will operate every 15 minutes between Daly City and Palo Alto seven days a week.
� Discontinue 391 service into San Francisco. Under this recommendation the new consolidated route will no longer operate into San Francisco. This is to maintain the critical 15-minute headways along El Camino Real. Other SamTrans routes (292, KX)
* Changes to Routes 280 and 281 are contingent upon coordination with the City of East Palo Alto’s shuttle service5A headway is defined as the interval between bus departures at the start of a given route.
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Route Current Route Description Route Change Route Change Description120 Local route serving Daly
City every 10 minutes on weekdays, every 15 minutes on Saturdays, and every 20 minutes on Sundays.
Increase Sunday service frequency to 15 minutes; extend weekend evening service.
Increased frequency and extended hours of operation are proposed for weekends to serve the all-week transit demand in Daly City. Route 120 is currently the most pro-ductive route in the SamTrans system.
* Changes to Routes 280 and 281 are contingent upon coordination with the City of East Palo Alto’s shuttle service
will continue to provide service into San Francisco as well as connection options to MUNI, BART and Caltrain.
The El Camino Real recommendation is a first step towards introducing enhanced service along the corridor. Potential improvements for the corridor beyond consolidated service include higher frequencies, limited-stop service, and an option for Bus Rapid Transit. The Service Plan recommendations for consolidated, more convenient service provide a strong baseline with which to develop the corridor in the future with improved frequencies, travel speeds, and quality of service.
Create an Enhanced Core Market Bus NetworkAn enhanced core market bus network benefits the service improvements along El Camino Real, forming a and provides a backbone for the rest of the SamTrans network. The core market bus network acts as both important local services and as feeders to the El Camino Real corridor. An enhanced bus network would provide more frequent and direct service, attract new riders, and allow for investment in other parts of the SamTrans system.
Frequency improvements are proposed in the Daly City and South San Francisco areas (Route 130), as well as in Redwood City and East Palo Alto (Routes 296 and 281*). In these areas, routes that previously operated at 30-minute headways are proposed to operate at 15-minute headways, providing additional capacity and improving convenience for passengers. All of these services currently have high ridership and productivity. Table 1 highlights the enhanced bus network route improvements. Improving service to frequencies of fifteen-minute intervals or better in these areas in addition to the El Camino Real corridor allows customers to use SamTrans conveniently.
Table 1: Enhanced Core Market Bus Network
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Table 1 (continued): Enhanced Core Market Bus Network
Modify ServicesModifying low-performing services is key to improving overall ridership and efficiency while helping move service to areas of higher need. When considering performance, an analysis was undertaken not only of whole routes but also of segments of routes.
* Changes to Routes 280 and 281 are contingent upon coordination with the City of East Palo Alto’s shuttle service
Route Current Route Description Route Change Route Change Description130 Local route serving South
San Francisco, South San Francisco BART, Colma BART, Daly City BART
15-minute all-day frequency with 30-minute fre-quency in the evenings. Every 30 minutes on the weekends. Discontinue alignment south of Colma BART Station.
Route 130 will travel between Colma BART Station and Daly City BART Station along Hillsdale Boulevard. Several time-consuming deviations in Colma would be streamlined to ensure a more direct and convenient ride for SamTrans customers while still pro-viding coverage to these neighborhoods.
131 New local route. 15-minute all day frequency on weekdays with 30-minute frequency in the evenings; every 30 minutes on weekends.
New local route. Route 131 will follow the Route 130 exist-ing alignment until it reaches the South San Francisco BART Station, where it will travel to Serramonte Shopping Center, a regional destination and SamTrans connection location.
281* Local route serving East Palo Alto connecting to El Camino Real and the Palo Alto Caltrain Station/Stanford Shopping Center every 30 minutes on weekdays and weekends
Every 15 minutes on weekdays
To complement the increase in frequency, minor alignment modifications are proposed for Route 281, including termi-nating the route at Palo Alto Caltrain and straightening the alignment along Newbridge Street in East Palo Alto.
296 Local route serving Redwood City and East Palo Alto along Middlefield Road every 30 minutes on weekdays and 60 minutes on weekends
Every 15 minutes on weekdays and 30 minutes during Saturday daytime service, change align-ment to serve Pulgas Avenue
One of the most productive Local routes in the SamTrans system, connecting core markets on this route is key to maintaining strong demand along this corridor.
SAMTRANS SER V ICE PLAN -MAY 2013 | 2 5
Route Grouping
Current Service Coverage
Streamlined Service
17, 294 Route 17 runs between Pacifica and areas south of Half Moon Bay. Route 294 runs between San Mateo and Half Moon Bay via Highway 92, then north to Pacifica.
Where the two routes overlap between Half Moon Bay and Pacifica, the service plan recommends shortening Route 294 to operate only between San Mateo and Half Moon Bay. Route 17 continues to operate between Pacifica and Half Moon Bay with increased frequency. Riders can connect between the two routes in Half Moon Bay. This adds new weekend service between Half Moon Bay and San Mateo. Peak weekday trips on the 294 from Half Moon Bay will include new service to the College of San Mateo. Minimize transfer time between Route 17 and Route 294
110, 112, 118
Route 110 runs between Linda Mar Shopping Center in Pacifica and Daly City BART. Route 112 runs between Linda Mar Shopping Center and Colma BART. Route 118 runs between Linda Mar Shopping Center and Colma BART.
Route 118 schedule reduced due to low ridership, and duplicates service on Routes 110 and 112. Route 110 service to Linda Mar Park and Ride to begin earlier to com-pensate for fewer 118 trips. Route 118 will continue service during peak times in the peak direction.
Consolidate ServicesSome communities and neighborhoods are served by overlapping transit routes. When ridership is split between routes, and neither route maximizes its full ridership potential. In many cases, riders can be served more efficiently by one route (while potentially increasing service frequency). With streamlining, duplicative services are consolidated into a single route wherever feasible to reduce overlapping routes and to simplify the system for customers. Additional streamlining recommendations suggest making some routes more direct to improve travel time for passengers.
The recommendations for streamlined service affect three groups of routes: Routes 17 and 294 serving the coastside from Half Moon Bay to Pacifica; Routes 110, 112, and 118 in the Pacifica area; and Routes 280*, 281*, and 296 serving Redwood City to East Palo Alto.
Table 2: Consolidated Service Groups
* Changes to Routes 280 and 281 are contingent upon coordination with the City of East Palo Alto’s shuttle service
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Table 2 (continued): Consolidated Service Groups
Modified Route Alignments and/or FrequencyA modified route alignment can bring both positive and negative changes. A modified route alignment may take less time to make a trip because its path makes fewer turns, or it may run more frequently because the route is shorter. However, a modified route alignment may also reduce access to bus service if route segments are eliminated. These changes are intended to leverage the high ridership segments of each route to make service as successful as possible. Increasing or decreasing service frequency to match the market will also help SamTrans make routes more efficient in providing service to customers.
After modification, these routes will continue to be monitored on a watch list, as more aggressive modifications may be recommended if ridership and service productivity do not improve.
Table 3: Modified Route Candidates
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* Changes to Routes 280 and 281 are contingent upon coordination with the City of East Palo Alto’s shuttle service
Route Grouping
Current Service Coverage
Streamlined Service
274, 275 Route 274 serves Cañada College on Saturdays.
Discontinue Route 274 Saturday service, new Route 275 will replace Saturday service to Cañada College via Alameda de las Pulgas to Farm Hill Boulevard.
280*, 281*, 296
Route 280 runs between East Palo Alto and Stanford Shopping Center. Route 281 runs between Menlo Park through East Palo Alto to Stanford Shopping Center. Route 296 runs between Redwood City and East Palo Alto
Where the three routes overlap in East Palo Alto, the SSP recommends Route 280 as a candidate for discontinuation due to low ridership and overlap with routes 281, 296 and the East Palo Alto shuttle. Proposed service improvements to Route 296 and Route 281 alignment modifications are intended to better serve the East Palo Alto service area.*
Route Route Modification14 Operate selected trips on school days and Saturdays only and discontinue
all other trips.17 Extend route from its current northern terminal in Montara to the Linda Mar
Park and Ride in Pacifica on weekdays, matching the current weekend align-ment. Increase frequency to 60 minutes. Minimize transfer time with Route 294.
85 Add 2 additional trips in both the AM and PM peaks.118 Operate peak hour/peak direction only service.121 No schedule changes, realign route in the Crocker/Southern Hills area.
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Table 3 (continued): Modified Route Candidate
Route Route Modification122 Faster travel times and a less circuitous trip through the Westborough area.132 Operate selected trips on school days only along Linden Avenue, Grand
Avenue, Orange Avenue, Del Monte Avenue. 133 Increase service frequency to 30 minutes on weekdays and Saturdays and
to 60 minutes on Sundays between Airport Boulevard/Linden Avenue and San Bruno BART; discontinue route segment between Serramonte Shopping Center and Spruce Avenue/ Huntington Avenue.
140 Extend route alignment to SFO AirTrain Station at the rental car center (pending coordination with SFO).
141 Realign route via San Mateo Avenue to more directly serve the San Bruno BART Station. Limited school-day trips only on segments along 3rd Avenue.
250 Split into two new routes. Route 250 will continue to serve downtown San Mateo directly from Norfolk Street via 3rd Avenue.
251 Serve Foster City by operating morning clockwise service through Metro Center Boulevard and Bridgepointe Circle before serving Foster City neigh-borhoods, including Beach Park Boulevard, Shell Boulevard, and Edgewater Boulevard. Afternoon service would operate counter- clockwise. Mid-day service will alternate directions.
252 A new route split from Route 250, Route 252 will link the Humboldt Avenue/Monte Diablo area to downtown San Mateo, the San Mateo Caltrain Station, and El Camino Real.
260 Saturday service alignment will be truncated from Cipriani/Continentals in Belmont to San Carlos Caltrain Station viaBridge Parkway and Belmont Caltrain Station. Weekday service remains the same.
262 Operate limited trips on school days only and discontinue other trips.270 Operate 30 minute service southbound and 60 minute northbound connect-
ing Marsh Road via Veterans, Broadway and Bay; and 60 minute northbound service from Marsh Road via East Bayshore and Veterans. Discontinue service to Seaport Center office park.
271 Operate limited trips on school days only and discontinue other trips.281* Minor route adjustments including terminating route at Palo Alto Transit
Center and straightening the alignment along Newbridge Street in East Palo Alto. Weekday frequency increased to 15 minutes.
294 Discontinue duplicative service with Route 17 north of Half Moon Bay. Increase weekday frequency to every 60 minutes. Serve College of San Mateo on selected trips and realign route to serve San Mateo Medical Center on every trip. Introduce 120-minute weekend frequency.
295 Discontinue service south of San Carlos Caltrain Station. Operate selected school day trips along Brittan Avenue and Alameda de las Pulgas in San Carlos.
* Changes to Routes 280 and 281 are contingent upon coordination with the City of East Palo Alto’s shuttle service
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Table 3 (continued): Modified Route Candidates
Modify San Francisco ServiceCurrently three SamTrans routes (Routes KX, 292, and 391) serve downtown San Francisco. While these routes provide a connection into San Francisco and do not require connections to other transit systems, they generally do not have strong ridership due to the availability of other transit options into San Francisco, including Caltrain, BART, and MUNI. In addition, the slow travel speed on US 101 results in a longer bus trip and increases the cost required to operate these services. A major reduction of SamTrans service into downtown San Francisco is proposed to allow for the reallocation of resources towards stronger performing services within San Mateo County. Recommended changes to San Francisco service include:
� Route KX: A shorter route operating all day service between Sequoia Station in Redwood City and San Bruno BART (includes service to SFO) with peak only service into San Francisco. The service currently has high ridership during weekday peak periods, but during the rest of the day, ridership is very low, with fewer than 18 boardings per revenue hour on weekdays, and a subsidy per passenger boarding of over $10.00.
� Route 391: Discontinuation of service into Downtown San Francisco. The consolidated El Camino Real Local routes will terminate at Daly City BART Station, where there will be several alternative options for riders to access San Francisco, including BART and MUNI.
Discontinued ServiceThree routes are proposed for discontinuation either as a result of low ridership and high subsidy cost or, in some cases, because they duplicate other routes. The candidate routes are shown in Table 4. Implications of eliminating these routes were considered extensively as part of the SSP process. Discontinuing routes allows resources that are not adequately benefitting SamTrans
Route Reason for Recommended Discontinuation123 Duplicative of the more productive Route 121280* Low service performance and duplicative of Route 281, Route 296, and the
East Palo Alto Shuttle359 Very low ridership and service performance
Route Route ModificationKX Shorten route to operate between Redwood City Sequoia Station and San
Bruno BART Station with service to San Francisco International Airport (SFO) all day with weekday peak only service into San Francisco (peak service will serve SFO but not San Bruno BART). Hourly service between Redwood City and San Bruno BART (including SFO) on weekends.
* Changes to Routes 280 and 281 are contingent upon coordination with the City of East Palo Alto’s shuttle service
SAMTRANS SER V ICE PLAN -MAY 2013 | 2 9
riders to be reinvested in the SamTrans system in accordance with the SSP Guiding Principles.
Table 4: Discontinued Route Recommendations
Alternative Service Pilot ProgramAlternative service options offer SamTrans a new opportunity to investigate how to better match service to markets. In markets where traditional fixed route service doesn’t match, alternative services can introduce new service types that can be more flexible and responsive to the communities’ needs.
An alternative service pilot program is recommended to complement the fixed route network. A number of communities in the county emerged as potential candidates for a pilot program. The service plan recommends Pacifica and San Carlos as the first pilot program candidates. A brief description of the proposed alternative service includes:
� Pacifica: A potential alternative service would provide service coverage to the area containing Crespi, Linda Mar, and Park Plaza shopping centers on a call and ride or flex-route basis.
� San Carlos: A potential alternative service would provide service coverage to the area between San Carlos Caltrain and Redwood City Caltrain stations, extending west to Alameda Del Las Pulgas and a bit beyond. Service would be provided on a call and ride or flex-route basis.
Other candidate communities for future consideration within a pilot program include Foster City and Menlo Park. The program’s governing operational and management structure will be developed over the next six to nine months in conjunction with the service plan implementation effort.
ACTIONS FOR PERFORMANCE IMPROVEMENTThe pathway from the Service Plan to the vision will be established through a series of action items that will be formally monitored over time and reported to the SamTrans Board. The detailed monitoring and reporting program will be developed over the next six to nine months in conjunction with the Service Plan implementation. It is anticipated that over time, beginning with the Service Plan, an improving SamTrans network will be a catalyst to begin moving towards achieving elements of the vision. The monitoring system will provide critical checkpoints to measure when appropriate actions for additional improvements can be made.
Elements of the monitoring and improvement program will include:
� Implementing a monitoring dashboard to review and report on an annual basis service performance by route that covers: • Ridership
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• Weekday passengers per revenue hour• Subsidy per passenger boarding• Farebox recovery ratios
� An Action Plan for performance improvement based on the above � In time, this review to cover the family of transit services including paratransit and
shuttle services � Review of potential land use changes particularly along the GBI corridor to match
transit service with changing land use patterns � Working with local, regional and federal agencies to identify sources of funding to
support ongoing investment � Implementing the findings from the upcoming El Camino Real Bus Rapid Transit
Study � Coordination with MTC on sharing and implementing best practices, coordinating
with other regional transit providers and seeking ongoing cost efficiencies associated with transit operations
� Coordination with cities and county-wide agencies on accessible service programs and initiatives
� Working with the Transportation Authority, CCAG and the Alliance on implementing the findings of the shuttle best practices initiative
� Working with cities to implement alternative service models
SAMTRANS SER V ICE PLAN -MAY 2013 | 3 1
Next StepsA public hearing was held on April 3, 2013, after which the Plan is scheduled for adoption by the SamTrans Board of Directors on May 1, 2013. Following adoption, the Service Plan enters the implementation phase, which will include:
� Financial analysis of the route recommendations; � New route schedule development; � Alternative service program development; and
� Monitoring program development.
All implementation will be accompanied by a robust campaign of outreach, education, and marketing to maximize the communication of route changes. The implementation of the route recommendations is expected to take effect late 2013 and into 2014.
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APPENDIX A | A -3 3
Route Service Plan Route Recommendation24 No change recommended.35 No change recommended.36 No change recommended.38 No change recommended.43 No change recommended.46 No change recommended.
120 Improve weekday and weekend service span. Operate more frequent Sunday service.
121 Realign route in the Crocker/Southern Hills area, no changes to schedule or frequency.
122 Alignment change to provide faster travel times and a less circuitous trip for cus-tomers riding through the Westborough area.
123 Recommended for discontinuation.130 This route will be split into two routes with the new 130 limited to the northern
area of the current alignment. This route will travel between Colma BART Station and Daly City BART Station along Hillsdale Boulevard.
Appendix A: SamTrans Service Plan Route RecommendationsRoute-by-route recommendations are organized geographically. Each route with a recommended change is accompanied by a route map highlighting the proposed change. Note: “service span” is the range of time that a service will operate and “limited” trips means one to multiple trips in a specific span of time but not enough trips to provide a standard frequency such at 60 minutes apart.
El Camino Real ServiceThe SSP includes the recommendations for El Camino Real service.
North San Mateo CountyFor the purposes of the SSP, North San Mateo County spans from the San Mateo County-San Francisco County border south to Hillsborough, and includes the cities of Daly City, Colma, Brisbane, San Bruno, South San Francisco, Millbrae, Burlingame and Hillsborough. The SSP recommendations for North County appear in the table below.
Table 5: North San Mateo County Route Recommendations
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Table 5 (continued): North San Mateo County Route Recommendations
Central San Mateo CountyCentral San Mateo County extends from the City of San Mateo south to San Carlos, covering the cities of San Mateo, Foster City, Belmont, and San Carlos. The SSP recommendations for Central County are shown in the table below.
Table 6: Central San Mateo County Route Recommendations
Route Service Plan Route Recommendation53 No change recommended.54 No change recommended.55 No change recommended.58 No change recommended.250 Split into two new routes, 250 and 252. Route 250 will continue to serve downtown
San Mateo directly from Norfolk Street via 3rd Avenue. See Route 252.251 Serve Foster City by operating morning clockwise service through Metro Center
Boulevard and Bridgepointe Circle before serving Foster City neighborhoods; including Beach Park Boulevard, Shell Boulevard, and Edgewater Boulevard. Mid-day service would alternate direction.
252 A new route split from Route 250, Route 252 will link the Humboldt Avenue/Monte Diablo Avenue area to downtown San Mateo, the San Mateo Caltrain Station, and El Camino Real.
260 Truncate Saturday service from Cipriani/Continentals to San Carlos Caltrain Station via Bridge Parkway and Belmont CalTrain Station; weekday schedule remains the same.
262 Operate limited trips on school days only and discontinue other trips.359 Recommended for discontinuation.
Route Service Plan Route Recommendation131 New route will follow Route 130’s existing alignment from Airport/Linden in South
San Francisco until it reaches South San Francisco BART Station, where it will travel to Serramonte Shopping Center.
132 Operate limited trips on school days only along Linden Avenue, Grands Avenue, Orange Avenue, Del Monte Avenue.
133 Increase service frequency to 30 minutes on weekday and Saturdays and 60 minutes on Sundays between Airport Boulevard/Linden Avenue and San Bruno BART and discontinue route segment between Serramonte Shopping Center and intersection of Spruce Avenue/Huntington Avenue.
140 Extend route alignment from San Bruno BART Station and all trips will continue along San Bruno and McDonald to SFO’s AirTrain Station at the Rental Car Center (pending coordination with SFO).
141 Realign route via San Mateo Avenue to more directly serve the San Bruno BART Station. Limited school-day trips only on segments along 3rd Avenue.
APPENDIX A | A -3 5
South San Mateo CountySouth San Mateo County extends from San Carlos south to the San Mateo County-Santa Clara County border, including the cities of Redwood City, Atherton, Woodside, Menlo Park, East Palo Alto, and Portola Valley. The SSP recommendations for South County are shown in the table below.
Table 7: South San Mateo County Route Recommendations
Route Service Plan Route Recommendation72 No change recommended.73 No change recommended.83 No change recommended.85 Add 2 additional trips to both AM and PM peaks.270 Operate every 30 minutes southbound and 60 minutes northbound to Marsh
Road via Veterans, Broadway and Bay; and 60 minute northbound-only service from Marsh Road via East Bayshore and Veterans. Discontinue service to Seaport Center office park.
271 Operate limited trips on school days only and discontinue other trips. Discontinue service north of Roosevelt to Redwood City Caltrain Station.
274 Discontinue Saturday service.275 A new route will replace a portion of the existing Route 295 along Woodside Road
and operate at 30-minute daytime frequency on weekdays, with limited Saturday service to Cañada College via Alameda de las Pulgas and Farm Hill Boulevard.
280* Recommended for discontinuation.
281* Route adjustments including terminating the route at Palo Alto Caltrain Station and straightening the alignment along Newbridge Street in East Palo Alto. Weekday frequency increased to 15 minutes.
* Changes to Routes 280 and 281 are contingent upon coordination with the City of East Palo Alto’s shuttle service
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Coastside ServiceThe Coastside spans from communities south of Half Moon Bay north to Pacifica along Highway 1. The SSP recommendations for the Coastside are shown in Table 8.
Table 8: Coastside Route Recommendations
Multi-city Service
A number of SamTrans bus routes serve multiple cities in one route. The recommendations for these routes are shown in the table below.
Table 9: Multi-city Route Recommendations
Route Service Plan Route RecommendationKX Shorten off-peak route to operate between Redwood City Sequoia Station and San
Bruno BART Station via San Francisco International Airport (SFO) with weekday peak-only service into San Francisco. Hourly service between Redwood City and San Bruno BART Station via SFO on weekends.
292 Minor alignment change from B Street to Delaware Street, no schedule changes.294 Discontinue duplication of service with route 17 north of Half Moon Bay. Increase
weekday frequency to 60 minutes. Serve college of San Mateo on selected trips and realign route to serve San Mateo Medical Center on every trip. Introduce 90-minute weekend frequency. Minimize transfer time with Route 17.
295 Discontinue service south of San Carlos Caltrain Station. Operate limited school day only trips along Brittain Avenue and Alameda de las Pulgas in San Carlos.
296 Improve service to every 15 minutes on weekdays and every 30 minutes on Saturdays. Change alignment to serve Pulgas Avenue.
297 No change recommended.ECR, 390 & 391
Consolidate Routes 390 and 391 into a single Local bus route (Route ECR). The consolidated bus service will operate every 15 minutes between Daly City and Palo Alto. Extend the consolidated route from Daly City to Palo Alto on weekends with 20-minute frequency during the day.
397 No change recommended.
Route Service Plan Route Recommendation14 Operate limited trips on school days and discontinue other trips. 16 No change recommended.17 Extend route from its current northern terminal in Montara to the Linda Mar
Park and Ride on weekdays, matching the current weekend alignment. Increase frequency to every 60 minutes. Minimize transfer time with Route 294.
110 Improve morning service with additional trips.112 No change recommended.118 Operate peak hour/peak direction only service.
APPENDIX A | A -3 7
THIS PAGE IS INTENTIONALLY LEFT BLANK.
B-38 | S A MT RA N S S ER V ICE P LA N - MAY 2013
Appendix B: SamTrans Service Plan Route MapsGeneral OverviewMaps showing the SamTrans Service Plan route recommendations are located in Appendix B. All 49 SamTrans routes are provided in map form and each route map provides identical information. This page provides general instructions on how to read each map.
1) Each route is recommended for either No Change, Recommended Change, Discontinuation, or New Route. Changes are noted whether they are schedule or alignment changes or both.
2) Existing and proposed service frequencies are provided for comparison. Changes in service frequencies are highlighted in red.
3) Span-of-service hours are shown based on a 24-hour clock for weekdays and Saturdays and Sundays.
4) Weekday peak period definitions can vary. SamTrans defines peak periods as follows:
a. “AM Peak” is from 6 am to 9 am.
b. “Midday” is from 9 am to 3 pm.
c. “PM Peak” is from 3 pm to 6 pm.
d. “Peak-Only” includes both the AM and PM peaks combined.
e. “Evening” is from 6 pm to 9 pm.
5) “Limited” service means that for that portion of the alignment- service is less than the standard frequency. These services are often designed to support a specific ridership such as college students or to provide gap services when other transportation services are not available.
NOTE: Transfer options reflect current routing configurations and will be updated as part of the implementation phase.
APPENDIX B | B -3 9
Route 14
Transfer to110, 112,118, 294
Adob
e
Seville
Proposed
Service Frequency (Minutes)
Span of Service (24-hour clock)
Weekday
3 Trips -- 3 Trips -- --
Saturday Sunday
SaturdayWeekdayPeak Only
Sunday--
6 - 9 AM9 AM -3 PM 3 - 6 PM
6 PM -9 PM
AM Peak Midday PM Peak Evening
Existing
Service Frequency (Minutes)
Span of Service (24-hour clock)
Weekday
30 60 30 60
Saturday Sunday
60 60
Saturday9:00 - 21:00
Weekday6:00 - 22:00
Sunday9:00 - 18:00
All Day All Day All DayAll Day6 - 9 AM
9 AM -3 PM 3 - 6 PM
6 PM -9 PM
AM Peak Midday PM Peak Evening
60
9:00 - 21:00
Proposed for Discontinuation
Recommended Change - Schedule & Alignment
B-40 | S A MT RA N S S ER V ICE P LA N - MAY 2013
Crespi
CasaPacifica
Library
Everglades
Crespi
Fassler
Odds
tad
Rosita
1
Linda Mar Blvd.
Linda Mar Blvd.
Cres
pi
Terra Nova
Terra
Nov
a
OddstadPark
Pera
lta
Lerida
Capi
stra
no
Terra NovaHigh School
Big Bend
Manzanita
Adob
e
Pacifica
Manor
Hick
ey
Glencourt
Daly City
Skyline Blvd.
35Sharp Park Rd.
Manor
Clarendon
Palm
etto
Gateway
Linda MarPark & Ride
FranciscoPo
plar
Paloma
Reina del Mar
Hickey
Monterey
Ocea
na
Service Frequency (Minutes)
Span of Service (24-hour clock)
Weekday
4 Trips -- 4 Trips --
Saturday Sunday
-- --
Saturday--
WeekdayPeak Only
Sunday--
All Day All Day6 - 9 AM
9 AM -3 PM 3 - 6 PM
6 PM -9 PM
AM Peak Midday PM Peak Evening
1
Limited Trips Only
Point of Interest
Legend
Route
16
No Change
APPENDIX B | B -4 1
Recommended Change - Schedule
Linda Mar
PacificaLinda Mar
Park & RideLinda MarShopping Center
Transfer to14, 118 112, 110
Pescadero
Montara
Legend
El Granada
Moss Beach
Half Moon Bay
N
Moonridge Village
H.M.B. Community Center
Sta
ge
egatS
Pescadero Rd.
Hwy. 84
1
Point of Interest
ransfer PointT
Proposed: Limited Trips Only
Proposed: Route 17
Bay CityExchange South/
sNurseryman’
Exchange NorthNurseryman’s
Gra
nada
294Transfer to
92
Mar
ine
Canyon
Kelly
CentergShoppin
Strawflower
294toransfer T
1
H.M.B. City Hall
Shopping CenterShoreline
Half Moon Bay Shopping Center
AirportyHalf Moon Ba
ina
M
Higgins
Alhambra
Cor
onad
o
rana
daG
Cap
istra
no
Airport St.
ssrepy
C
Center CoastsideSeton Medical
Etheldore St. Sunsh
ine
Valle
y Rd.Cresent St.
Harte St.7 th St.
6 th St.
Mai
n
Half Moon Bay H.S.
Cunha Intermediate School
Main
Lew
is F
oste
r
2 nd St.
8 th St.9 th St.
1
Post Office
294Transfer to
294Transfer to
Existing
Proposed
Service Frequency (Minutes)
Span of Service (24-hour clock)
Weekday
60 60 60 60
Saturday Sunday
120 120
Saturday
9:00 - 21:00Weekday
6:00 - 22:00Sunday
All Day All Day6 - 9 AM 9 AM -
3 PM3 - 6 PM 6 PM -
9 PM
AM Peak Midday PM Peak Evening
Service Frequency (Minutes)
Span of Service (24-hour clock)
Weekday
90 90 60 90
Saturday Sunday
120 120
Saturday
9:00 - 21:00Weekday
6:00 - 22:00Sunday
9:00 - 18:00
All Day All Day6 - 9 AM 9 AM -
3 PM3 - 6 PM 6 PM -
9 PM
AM Peak Midday PM Peak Evening
9:00 - 21:00
17Route
NOTE: Weekday service extended to Linda Mar park and Ride
B-42 | S A MT RA N S S ER V ICE P LA N - MAY 2013
No Change
San Francisco
P.O.
Bayshore B
lvdSan Bruno
Visi
taci
on
Old County Rd
San
tos
Library
Cow Palace
Geneva
Mission
San
Jose
Alemany
John Daly Blvd Library
War Memorial
Santa Barbara
Westlake
Bismark
E. MarketPost Office
Daly City
Colma
Brisbane
South San Francisco
Mission
87thStewart
Juni
pero
Ser
ra
City HallLibrary
BrisbanePark & Ride
Transfer To:Muni
San Diego
Los Olivos
Bepler
San Francisco Ave.
Woo
drow
BenjaminFranklin
IntermediateJefferson H.S.
Daly CityBART
Maddux
San PedroEastmoor
Westmoor
Ocean Grove
Sou
thga
te
Service Frequency (Minutes)
Span of Service (24-hour clock)
Weekday
1 Trip -- 2 Trips --
Saturday Sunday
-- --
Saturday
--Weekday
Peak OnlySunday
--
All Day All Day6 - 9 AM 9 AM -
3 PM3 - 6 PM 6 PM -
9 PM
AM Peak Midday PM Peak Evening
Route 24
Limited Trips Only
Transfer Point
Park & Ride Lot
Point of Interest
BART Station
Legend
Westmoor H.S.
292Transfer to
82
Route
24
280
APPENDIX B | B -4 3
El CaminoHigh School
Junipero Serra
Dund
ee Alta Loma South San Francisco
Colma
Daly City
Romney
KingVerd
ucci
San Felipe
Route 35
Route 36
Point of Interest
BART Station
Legend
Alta Loma Middle School
Old Mission Road
Old Mission Road
McLell
an
Del MonteNewman
Gellert
Calla
n
Victoria
Wembly
HickeyHickey
Arlington
El Camino Real
Camaritas
El Camino Real
Everg
reen
Warwick
Christen
280
Route
36Route
35
Service Frequency (Minutes)
Span of Service (24-hour clock)
Weekday
2 Trips -- 2 Trips --
Saturday Sunday
-- --
Saturday
--Weekday
Sunday
--
All Day All Day6 - 9 AM 9 AM -
3 PM3 - 6 PM 6 PM -
9 PM
AM Peak Midday PM Peak Evening
Service Frequency (Minutes)
Span of Service (24-hour clock)
Weekday
3 Trips -- 3 Trips --
Saturday Sunday
-- --
Saturday
--Weekday Sunday
--
All Day All Day6 - 9 AM 9 AM -
3 PM3 - 6 PM 6 PM -
9 PM
AM Peak Midday PM Peak Evening
Route 36Route 35
----
No Change
B-44 | S A MT RA N S S ER V ICE P LA N - MAY 2013
No Change
El C
amin
o R
eal
Hickey
Serramonte Airport Blvd
Airp
ort B
lvd
Sneath
1
1
280
280
380
101
101
&
CityHall
MetroCenter
UnitedAirlinesMaintenanceBase
P.O.
Safe Harbor Shelter
San Bruno
280
BayhillShopping
Center
Cher
ry
Arroyo Westborough
Bayshore Blvd
D St
Utah Ave
Mitchell Ave
Oyster Point Blvd
N Access Rd
ÃÅ35
Service Frequency (Minutes)
Span of Service (24-hour clock)
Weekday
6 Trips* -- 2 Trips*6 Trips*
Saturday Sunday
7 Trips* 6 Trips*
Saturday
Peak OnlyWeekday
Peak OnlySunday
Peak Only
All Day All Day6 - 9 AM 9 AM -
3 PM3 - 6 PM 6 PM -
9 PM
AM Peak Midday PM Peak Evening
*See schedule for exact trip times
Proposed: Route 38
Transfer toBART & SamTrans Routes112, 118, 120, 121, 122,123, 130, 391, 38
Colma BART Station
San BrunoBARTStation
Transfer to BART & SamTrans Routes133, 140, 141, 391, 38, 43
Park & Ride
38Route
South San Francisco
San Bruno
Colma
APPENDIX B | B -4 5
No Change
San Bruno BARTSneath
SouthSanFrancisco
Bayhill
San Bruno
El Camino Real
El Camino Real
Park
Plac
e
Park Blvd
Capuchino
Cherry
Jenevein
Lomita
Santa Florita
Mosswood
Ridgewood
Helen
LaurelH
illcre
st
Murchiso
nMillbrae Ave
BurlingamePlaza
Magnolia
San Bruno
Millbrae
Burlingame
BayhillShopping Center
Lark
spur
Barcelona
LibraryCity Hall
MillbraeCommunity
Center
Millwood
Helen
Broadway
Cypress
Service Frequency (Minutes)
Span of Service (24-hour clock)
Weekday
-- -- 1 Trip --
Saturday Sunday
-- --
Saturday--
WeekdayPeak Only
Sunday--
All Day All Day6 - 9 AM
9 AM -3 PM 3 - 6 PM
6 PM -9 PM
AM Peak Midday PM Peak Evening
82
CapuchinoHigh School
MillsHigh School
TanforanShopping Center
Route 43
Point of Interest
BART Station
LegendRoute
43
380
B-46 | S A MT RA N S S ER V ICE P LA N - MAY 2013
No Change
Burlingame
Legend
Service Frequency (Minutes)
Span of Service (24-hour clock)
Weekday
-- 3 Trips2 Trips --
Saturday Sunday
-- --
Saturday--
WeekdayPeak Only
Sunday--
All Day All Day6 - 9 AM
9 AM -3 PM 3 - 6 PM
6 PM -9 PM
AM Peak Midday PM Peak Evening
HowardBurl
ingam
e Ave
California Dr
North
St
Baysw
ater
Arundel
Quesada
Hillside
Claric
e
El Camino Real
Marco Polo ®
®
Caltrain Station®
Belle
vue
Anita
Carolan
Broadway Station
Burlingame
Station
Trous
dale
Broa
dway
Route 46
Transfer Point
BurlingameIntermediate
School
Point of Interest
Route
46
APPENDIX B | B -4 7
No Change
Bovet
ÞBore
l
Barnes
on
Alameda de las
San MateoPulgas
Rhus
10th
Peninsula
Þ
Service Frequency (Minutes)
Span of Service (24-hour clock)
Weekday
1 Trip 3 Trips ----
Saturday Sunday
-- --
Saturday--
WeekdayPeak Only
Sunday--
All Day All Day6 - 9 AM 9 AM -
3 PM3 - 6 PM 6 PM -
9 PM
AM Peak Midday PM Peak Evening
HumboldtDelaware
Concar Grant
Bermuda
El Camino Real
EdinburghShaffer
Route 53
Point of Interest
Legend
Borel SquareShopping Center
Route
53
92
B-48 | S A MT RA N S S ER V ICE P LA N - MAY 2013
No Change
Foster City
Edgewater
Norfolk
Shell
Beac
h Pa
rk
Baf f
in
Pitcairn
Port Royal
Jamaica
Post Office
EdgewaterPlaceShoppingCenter
Foster City Blvd
Gull
Mar
lin
Tarpon
CatamaranBa
rken
tine
BeachparkShoppingCenter
Beach Park
Hillsda
le
Crane
Beach Park
Port Royal
Transfer Point
Point of Interest
Legend
El Camino Real
31st
Fernwood
ÞÞ
Þ
San MateoEdgewater
Del Monte
Edison
Cumberland
SantaRosa
Service Frequency (Minutes)
Span of Service (24-hour clock)
Weekday
4 Trips -- 4 Trips --
Saturday Sunday
-- --
Saturday
--Weekday
Peak OnlySunday
--
All Day All Day6 - 9 AM 9 AM -
3 PM3 - 6 PM 6 PM -
9 PM
AM Peak Midday PM Peak Evening
To/From Bowditch MS
Caltrain Station
Route 54
Marlin CoveShopping
Center
HillsdaleShoppingCenter
Hillsdale
Station
BowditchMiddleSchool
CivicCenter
Library
HillsdaleHigh School
am>
<pm
<pm
<am
Transfer toHillsdale Caltrain &SamTrans Routes251, 262, 294, 295,
Transfer to250, 251, 262, 292,294, 295 (north)
Transfer to250, 251
Transfer to251 Transfer to
251
101
Route
54
APPENDIX B | B -4 9
No Change
Baldwin
BorelBarn
eson
Central Park &Senior Center
Mills Hospital
4th
Poplar
Clar k
Occidental
San Mateo
5th
El Camino Real
El Camino RealEdinburghShaffer
Service Frequency (Minutes)
Span of Service (24-hour clock)
Weekday
1 Trip 2 Trips
Saturday Sunday
------ --
Saturday
--Weekday
Peak OnlySunday
--
All Day All Day6 - 9 AM 9 AM -
3 PM3 - 6 PM 6 PM -
9 PM
AM Peak Midday PM Peak Evening
Route 55
Point of Interest
Legend
BorelMiddleSchool
82
Route
55
B-50 | S A MT RA N S S ER V ICE P LA N - MAY 2013
No Change
Cobble
H ill
BorelBarn
eson
Shaffer
Laurelwood Shopping Center
W Hillsdale Blvd
El Camino Real
College ofSan Mateo
Parrott
Altos
Lexington
Newpo
r t Crystal SpringsShopping Center
San Mateo
HighlandsRecreation
Center
92
Þ
Monticello
Rhus
Ralston
Alle gheny
Ticondero
gaTiconderoga
Edinburgh
BorelSchoolAlameda de las Pulgas
Service Frequency (Minutes)
Span of Service (24-hour clock)
Weekday
1 Trip -- 2 Trips --
Saturday Sunday
-- --
Saturday
--Weekday
Peak OnlySunday
--
All Day All Day6 - 9 AM 9 AM -
3 PM3 - 6 PM 6 PM -
9 PM
AM Peak Midday PM Peak Evening
Bunker Hill
Yorktown
Polhemus
Tower
Rd
Polhemus
Queens
Kings
Stag
Route 58
Point of Interest
LegendRoute
58
APPENDIX B | B -5 1
No Change
Atherton
Post Office
Selb
y
Redwood City
Woo
dsid
e
Dumba
rtonNor
thum
berla
nd
Marlborough
Hazel
San Carlos
El Camino Real
Serrano
Route 72
Point of Interest
Legend
Woodside PlazaShopping Center
Service Frequency (Minutes)
Span of Service (24-hour clock)
Weekday
1 Trip -- 3 Trips --
Saturday Sunday
-- --
Saturday
--
Weekday
Peak Only
Sunday
--
All Day All Day6 - 9 AM 9 AM -
3 PM3 - 6 PM 6 PM -
9 PM
AM Peak Midday PM Peak Evening
Selby LaneElementary
School
84
Route
72
B-52 | S A MT RA N S S ER V ICE P LA N - MAY 2013
No Change
A St
San Carlos
IndustrialArguelloEl Cam
ino Real
Stafford
G St
F St
WhippleAlam
eda de las Pulgas
Edgewood
Eaton
Clifford
SequoiaHospital
Redwood City
Route 73
Transfer Point
Point of Interest
Legend
Oakdale
Scenic
Duane
E St
Victoria
Service Frequency (Minutes)
Span of Service (24-hour clock)
Weekday
1 Trip -- 2 Trips --
Saturday Sunday
-- --
Saturday
--Weekday
Peak OnlySunday
--
All Day All Day6 - 9 AM 9 AM -
3 PM3 - 6 PM 6 PM -
9 PM
AM Peak Midday PM Peak Evening
Route
73
APPENDIX B | B -5 3
No Change
El Camino Real
Sant
a Cru
z
Mid
dle
Olive
Oakd
ell
Knol
l
Alameda de las Pulgas
Avy
Palo Alto
University
Little HouseSenior Center
Santa C
ruz
Þ
Oak
Lemon
Menlo Park Caltrain Station
Santa C
ruz
®
Menlo Park
Flood ParkBay Rd.
Mar
sh
Middlefield
Veterans Hospital
Laurel
El Camino RealSant
a C
ruz
Valp
arai
so
University
Elder Olive
Þ
Atherton
Palo Alto
Menlo Colleg e
Durham
Men
alto
Laur
el
Gilbert
Woodland
Mar
mon
aLe
ton
Enci
nal
Rin
gwoo
d
El Camino Real
Chr
isto
pher
Way
Ch
risto
pher
Way
Fair
Oak
s Ln
.
Rave
nswo
od
Merrill
Coleman
Sant
aM
onica
Library City Hall
Lane
Men
lo O
aks
Will
ow
SanAndreas
Robin
Menlo Park Caltrain Station
®
Service Frequency (Minutes)
Span of Service (24-hour clock)
Weekday
4 Trips -- 4 Trips --
Saturday Sunday
-- --
Saturday
--Weekday
Peak OnlySunday
--
All Day All Day6 - 9 AM 9 AM -
3 PM3 - 6 PM 6 PM -
9 PM
AM Peak Midday PM Peak Evening
EncinalSchool
HillviewSchool
Route 83
Transfer Point
Caltrain Station
Point of Interest
Legend
®
Menlo Park
Flood ParkBay Rd.
Mar
sh
Middlefield
Veterans Hospital
Laurel
El Camino Real
Þ
Durham
Men
alto
Laur
el
Gilbert
Woodland
Mar
mon
aLe
ton
Enci
nal
Rin
gwoo
d
Rave
nswo
od
Merrill
Coleman
San
taM
onic
a
Library City Hall
Men
lo O
aks
Will
ow
SanAndreas
Robin
Menlo Park Caltrain Station
®
Route 83
Transfer Point
Caltrain Station
Point of Interest
Legend
®
Service Frequency (Minutes)
Span of Service (24-hour clock)
Weekday
1 Trip -- 2 Trips --
Saturday Sunday
-- --
Saturday
--Weekday
Peak OnlySunday
--
All Day All Day6 - 9 AM 9 AM -
3 PM3 - 6 PM 6 PM -
9 PM
AM Peak Midday PM Peak Evening
Glen
wood
EncinalSchool
Whi
te O
akOak KnollSchool
Service Frequency (Minutes)
Span of Service (24-hour clock)
Weekday
---- 1 Trip --
Saturday Sunday
-- --
Saturday
--Weekday
Peak OnlySunday
--
All Day All Day6 - 9 AM 9 AM -
3 PM3 - 6 PM 6 PM -
9 PM
AM Peak Midday PM Peak EveningRoute 83
Transfer Point
Caltrain Station
Point of Interest
Legend
®
83Route
83Route
83Route
B-54 | S A MT RA N S S ER V ICE P LA N - MAY 2013
Recommended Change - Schedule
Skyline B
lvd
La H
onda
Route 85
Limited Trips
Point of Interest
Skywood
Middlefield
El Camino Real
Alameda de las Pulgas
Sand Hill
Alp
ine
La Cue
sta
LaMesa
The Sequoias
Portola
Library
Rin
gwoo
d
Woodside
Whiskey H
ill
Raven
swoo
d
280
Town Hall
Arlin
gton
Horseshoe
Bend
Santa
Cru
z Ave
.
Monte
Sharon Park
Iroquois
Willow
brook
Fox Hill
Grove
Indi
anC
ross
ing
VillageSquare
RosaMonte Rosa Sha
ron
Rd.
Corte Madera School
Ormondale School
Tripp
Oak G
rove
Merrill
Grand V
iew
MenloAtherton
H.S.
a.m
.
p.m
.
p.m.
Hull
Wes
trid
ge
Cervantes
Family Farm (north)
Old
LaH
onda
AvyÞ
Þ
Service Frequency (Minutes)
Span of Service (24-hour clock)
Weekday
3 Trips -- 4 Trips --
Saturday Sunday
-- -
Saturday--
WeekdayPeak Only
Sunday--
All Day All Day6 - 9 AM
9 AM -3 PM 3 - 6 PM
6 PM -9 PM
AM Peak Midday PM Peak Evening
Service Frequency (Minutes)
Span of Service (24-hour clock)
Weekday
5 Trips -- 6 Trips --
Saturday Sunday
-- --
Saturday--
WeekdayPeak Only
Sunday--
All Day All Day6 - 9 AM
9 AM -3 PM 3 - 6 PM
6 PM -9 PM
AM Peak Midday PM Peak Evening
ProposedExisting
Legend
Menlo Park
Woodside
Portola Valley
Palo Alto
WoodsideH.S.
84
p.m.
85Route
APPENDIX B | B -5 5
Recommended Change - Schedule
Espl
anad
e
Monterey
Gateway
Paloma
Westmoor
Southgate
Proposed: Route 110
Proposed: Limited Trips Only
Service Frequency (Minutes)
Span of Service (24-hour clock)
Weekday
30 60 30 60
Saturday Sunday
60 90
Saturday
6:00 - 20:00
Weekday
6:00 - 23:00
Sunday
10:00 - 18:00
All Day All Day6 - 9 AM 9 AM -
3 PM3 - 6 PM 6 PM -
9 PM
AM Peak Midday PM Peak Evening
Service Frequency (Minutes)
Span of Service (24-hour clock)
Weekday
30 60 30 60
Saturday Sunday
60 90
Saturday
6:00 - 20:00
Weekday
5:45 - 23:00
Sunday
10:00 - 18:00
All Day All Day6 - 9 AM 9 AM -
3 PM3 - 6 PM 6 PM -
9 PM
AM Peak Midday PM Peak Evening
Existing Proposed
Transfer to BART,Muni & SamTrans 120, 121, 130, ECR
Transfer to 122
Transfer to 122
Transfer to 14, 112, 118, 294
OceanaHigh School
Daly CityBART
35
280
B-56 | S A MT RA N S S ER V ICE P LA N - MAY 2013
No Change
Bella Vista
Lundy
Francisco Bradford
Gateway
Hickey
Serramonte
Skyline Blvd.
JuniperoS
erra
Hickey
Alberi MTeglia Blvd
Service Frequency (Minutes)
Span of Service (24-hour clock)
Weekday
60 60 60 60
Saturday Sunday
60 60
Saturday
9:00 - 18:00
Weekday
6:00 - 19:00
Sunday
9:00 - 18:00
All Day All Day6 - 9 AM 9 AM -
3 PM3 - 6 PM 6 PM -
9 PM
AM Peak Midday PM Peak Evening
Route 112
Transfer Point
BART Station
Limited Trips Only
Park & Ride Lot
Point of Interest
Transfer to BART & SamTrans Routes 118, 120, 121, 122, 123, 130
Transfer to 120, 121, 122, 123, 133
Transferto 121
Transferto 110
Transfer to 110, 118, 140
San Pedro Beach
Transfer to 14, 110, 118
CrespiPark & Ride
Linda MarPark & Ride
Colma BART
280
35
1
APPENDIX B | B -5 7
Recommended Change - Schedule
Service Frequency (Minutes)Existing
Span of Service (24-hour clock)
Weekday Saturday Sunday
Saturday
Weekday
6:00 - 23:00
Sunday
--
Service Frequency (Minutes)Proposed
Span of Service (24-hour clock)
Weekday Saturday Sunday
Saturday
--
Weekday Sunday
--
60 - - 60 60 -- --
All Day All Day9 AM -3 PM 3 - 6 PM
6 PM -9 PM
Midday PM Peak Evening
6 - 9 AM
AM Peak
-- -- -- --
All Day All Day9 AM -3 PM
3 - 6 PM 6 PM -9 PM
Midday PM Peak Evening
6 - 9 AM
AM Peak
3 Trips* 3 Trips+
*Trips are only in the northbound direction+Trips are only in the southbound direction
--
--
Proposed: Limited Trips Only Transfer toBART & SamTrans Routes 112, 120, 121, 122, 130, ECR
Transfer to110, 140
Transfer to14, 110, 294
Colma BART
35
Route
118
B-58 | S A MT RA N S S ER V ICE P LA N - MAY 2013
Recommended Change - Schedule
1
1
Westmoor
Ocean
G
rove
Existing
Proposed
Service Frequency (Minutes)
Span of Service (24-hour clock)
Weekday
10 20 10 30
Saturday Sunday
15* 15*
Saturday
5:30 - 23:00
Weekday
5:00 - 23:00
Sunday
6:00 - 22:00
All Day All Day6 - 9 AM 9 AM -
3 PM3 - 6 PM 6 PM -
9 PM
AM Peak Midday PM Peak Evening
Service Frequency (Minutes)
Span of Service (24-hour clock)
Weekday
10 20 10 30
Saturday Sunday
15* 20*
Saturday7:00 - 21:00
Weekday5:00 - 22:00
Sunday7:00 - 19:00
All Day All Day6 - 9 AM 9 AM -
3 PM3 - 6 PM 6 PM -
9 PM
AM Peak Midday PM Peak Evening
*Route 120 weekend frequencies currently vary by time of day -- see SSP recommendations for details.
Proposed: Route 120
Proposed: Limited Trips Only
WestmoorHigh School
Transfer to BART, Muni & SamTrans Routes 110, 120, 121, 130, ECR
Transfer to 121, 130, 390
Transfer to 110, 122
Transfer to BART & SamTrans Routes 112, 118, 121, 122, 123, 130, ECR
Transfer to 121, 130
Transfer to 121
Transfer to 112, 121, 122, 123, 133
APPENDIX B | B -5 9
Recommended Change - Alignment
Proposed: Route 121
Proposed for Discontinuation
Proposed: Limited Trips Only
Service Frequency (Minutes)
Span of Service (24-hour clock)
Weekday
20 30 30 30
Saturday Sunday
60 60
Saturday
8:00 - 22:00
Weekday
5:00 - 22:00
Sunday
8:00 - 19:00
All Day All Day6 - 9 AM
9 AM -3 PM 3 - 6 PM
6 PM -9 PM
AM Peak Midday PM Peak Evening
Transfer to BART, Muni & SamTrans Routes 110, 120, 121, 130
Transfer to Muni & SamTrans Route 120
Transfer toBART & SamTransRoutes 112, 118, 120, 122, 123, 130, 391
Transfer to 112, 120, 122, 123, 133
Transfer to 112
Transfer to 140
Transfer to 123, 140
Bellevue
South Hill
Alta VistaO
akridge
Pra
gue Geneva
Bayshore
GuadalupeCanyonW
est Hill
North H
ill
Valley
South Hill
Glencourt
Skyline B
lvd.
87th
90th
92nd
Hill
San
Jose
Mis
sion
Colma
DalyCity
LipmanMiddleSchool
35
1
1 280
Route
121
Proposed: Route 121
Proposed for Discontinuation
Proposed: Limited Trips Only
Service Frequency (Minutes)
Span of Service (24-hour clock)
Weekday
20 30 30 30
Saturday Sunday
60 60
Saturday
8:00 - 22:00
Weekday
5:00 - 22:00
Sunday
8:00 - 19:00
All Day All Day6 - 9 AM
9 AM -3 PM 3 - 6 PM
6 PM -9 PM
AM Peak Midday PM Peak Evening
Transfer to BART, Muni & SamTrans Routes 110, 120, 121, 130
Transfer to Muni & SamTrans Route 120
Transfer toBART & SamTransRoutes 112, 118, 120, 122, 123, 130, 391
Transfer to 112, 120, 122, 123, 133
Transfer to 112
Transfer to 140
Transfer to 123, 140
Bellevue
South Hill
Alta Vista
Oakridge
Pra
gue Geneva
Bayshore
GuadalupeCanyon
West H
ill
North H
ill
Valley
South Hill
Glencourt
Skyline B
lvd.
87th
90th
92nd
Hill
San
Jose
Mis
sion
Colma
DalyCity
LipmanMiddleSchool
35
1
1 280
Route
121
B-60 | S A MT RA N S S ER V ICE P LA N - MAY 2013
Recommended Change - Alignment
1
Fairw
ay
OrangeArroyo
Gellert
Sout
h
Woo
d
Kaiser Hospital
S.F.StateUniversity
Service Frequency (Minutes)
Span of Service (24-hour clock)
Weekday
20 30 20 30
Saturday Sunday
30 30
Saturday
6:00 - 18:00
Weekday
6:00 - 21:00
Sunday
9:00 - 18:00
All Day All Day6 - 9 AM 9 AM -
3 PM3 - 6 PM 6 PM -
9 PM
AM Peak Midday PM Peak Evening
280
280
Greendale
King
CallanSerramonte Blvd
Southgate
Was
hing
ton
Mac Arth
urSout
hgat
eJohn Daly Blvd
Lake
Mer
ced
Juni
pero
Ser
ra
Buckingham
Winston
Gellert
Sulli
van
Junipero Serra Blvd
Galway
Gellert
Shannon
El Camino Real
Ponderosa
Oakmont
Wes
tbor
ough
Transfer toBART & SamTrans Routes112, 118, 120, 121, 123,130
Transfer toMuni
Transfer toBART & SamTrans Routes130, 132, 133
Transfer to132, 133
Transfer to110
Transfer to112, 120, 121,123, 133
19th
88th
Proposed: Route 122
Proposed: Limited Trips Only
Proposed for Discontinuation
APPENDIX B | B -6 1
Discontinuation
1
P A C I F I C AP A C I F I C A
Service Frequency (Minutes)Existing
Span of Service (24-hour clock)
Weekday Saturday Sunday
Saturday
--
Weekday
6:00 - 19:00
Sunday
--
Service Frequency (Minutes)Proposed
Span of Service (24-hour clock)
Weekday Saturday Sunday
Saturday
--
Weekday
--
Sunday
--
30 60 30 -- -- --
All Day All Day9 AM -3 PM 3 - 6 PM
6 PM -9 PM
Midday PM Peak Evening
6 - 9 AM
AM Peak
-- -- -- -- -- --
All Day All Day9 AM -3 PM 3 - 6 PM
6 PM -9 PM
Midday PM Peak Evening
6 - 9 AM
AM Peak
35
Proposed for Discontinuation
Transfer Point
BART Station
Point of Interest
280
B-62 | S A MT RA N S S ER V ICE P LA N - MAY 2013
Recommended Change - Schedule & Alignment
D A L Y C I T YD A L Y C I T Y
Existing
Proposed
Service Frequency (Minutes)
Span of Service (24-hour clock)
Weekday
15 15 15 30
Saturday Sunday
30 30
Saturday
7:00 - 20:30
Weekday
6:00 - 23:00
Sunday
9:00 - 19:00
All Day All Day6 - 9 AM 9 AM -
3 PM3 - 6 PM 6 PM -
9 PM
AM Peak Midday PM Peak Evening
Service Frequency (Minutes)
Span of Service (24-hour clock)
Weekday
20 30 20 60
Saturday Sunday
30 60
Saturday
7:30 - 20:30
Weekday
6:00 - 23:00
Sunday
9:00 - 18:00
All Day All Day6 - 9 AM 9 AM -
3 PM3 - 6 PM 6 PM -
9 PM
AM Peak Midday PM Peak Evening
Proposed: Route 130
Proposed for Discontinuation
Transfer Point
BART Station
Point of Interest
Proposed: Limited Trips Only Transfer to BART, Muni & SamTrans Routes 110, 121, 130, ECR
Transfer to BART & SamTrans Routes 112, 118, 120, 121, 122, 123, ECR
Transfer toMuni
Transfer to BART & SamTrans Routes 122, 132, 133
Transfer to132, 292
APPENDIX B | B -6 3
New Route
Proposed: Route 131
Transfer Point
BART Station
Point of Interest
Proposed: Limited Trips Only Transfer to BART & SamTrans Routes 112, 118, 120, 121, 122, 130, ECR
South San FranciscoBART Station
280
Lind
en A
ve
Grand Ave
Mission Rd
Mission Rd
Hickey Blvd
Gelle
rt Bl
vd
Serramonte Blvd
ParkArmour
Airp
ort B
lvd
El Camino Real
Lawnd
ale Bl
vd
McL
ellan Ev
ergree
n Dr
Ches
tnut
Ave
Spru
ce A
veEl Camino Real
SerramonteShopping Center
County HealthCenter
KaiserFoundation
Hospital
Clarinada Ave
South San Francisco
Colma
131Route
B R I S B A N EB R I S B A N EExisting*
Proposed
Service Frequency (Minutes)
Span of Service (24-hour clock)
Weekday
15 15 15 30
Saturday Sunday
30 30
Saturday
7:00 - 19:00Weekday
6:00 - 23:00Sunday
9:00 - 19:00
All Day All Day6 - 9 AM 9 AM -
3 PM3 - 6 PM 6 PM -
9 PM
AM Peak Midday PM Peak Evening
Service Frequency (Minutes)
Span of Service (24-hour clock)
Weekday
20 30 20 60
Saturday Sunday
30 30
Saturday
9:00 - 18:00
Weekday
6:00 - 23:00
Sunday
9:00 - 18:00
All Day All Day6 - 9 AM 9 AM -
3 PM3 - 6 PM 6 PM -
9 PM
AM Peak Midday PM Peak Evening
*shows schedule for Route 131
Transfer to132, 292
Transfer to BART & SamTrans Routes 122, 132, 133
B-64 | S A MT RA N S S ER V ICE P LA N - MAY 2013
Recommended Change - Schedule & Alignment
San F
elipe
Serra
Romne
y
Del Monte
Ches
tnut
Grand Ave.
W. Orange Ave.
Kaiser Hospital
McL
ellan
Service Frequency (Minutes)
Existing
Span of Service (24-hour clock)
Weekday Saturday Sunday
Saturday
8:00 - 17:00
Weekday
5:00 - 19:00
Sunday
--
Service Frequency (Minutes)
Proposed
Span of Service (24-hour clock)
Weekday Saturday Sunday
Saturday
--
Weekday
--
Sunday
--
30 60 30 -- 60 --
All Day All Day9 AM -3 PM
3 - 6 PM 6 PM -9 PM
Midday PM Peak Evening
6 - 9 AM
AM Peak
-- --
All Day All Day9 AM -3 PM
3 - 6 PM 6 PM -9 PM
Midday PM Peak Evening
6 - 9 AM
AM Peak
1 Trip 1 Trip-- --
Proposed for Discontinuation
Transfer Point
BART Station
Point of Interest
Proposed: Limited Trips Only
Transfer to BART & SamTrans Routes 122, 130, 133
Transfer to 130, 133, 292
South San Francisco
132
APPENDIX B | B -6 5
Recommended Change - Schedule & Alignment
Proposed: Route 133
Proposed for Discontinuation
Proposed: Limited Trips Only
101
Fairway
Tennis Railroad
Gellert
Transfer to ECR
Transfer to ECR
Transfer toECR
Existing
Proposed
Service Frequency (Minutes)
Span of Service (24-hour clock)
Weekday
30 30 30 30
Saturday Sunday
30 60
Saturday
9:00 - 18:00
Weekday
6:00 - 19:00
Sunday
9:00 - 18:00
All Day All Day6 - 9 AM 9 AM -
3 PM3 - 6 PM 6 PM -
9 PM
AM Peak Midday PM Peak Evening
Service Frequency (Minutes)
Span of Service (24-hour clock)
Weekday
30 60 30 --
Saturday Sunday
60 --
Saturday
9:00 - 18:00
Weekday
6:00 - 19:00
Sunday
--
All Day All Day6 - 9 AM 9 AM -
3 PM3 - 6 PM 6 PM -
9 PM
AM Peak Midday PM Peak Evening
Grand
B-66 | S A MT RA N S S ER V ICE P LA N - MAY 2013
Recommended Change - Schedule & Alignment
280
280
380
Service Frequency (Minutes)
Span of Service (24-hour clock)
Weekday
30 60 30 60
Saturday Sunday
60 60
Saturday
8:00 - 18:00Weekday
6:00 - 23:00Sunday
8:00 - 18:00
All Day All Day6 - 9 AM 9 AM -
3 PM3 - 6 PM 6 PM -
9 PM
AM Peak Midday PM Peak Evening
Niles
Jenevein
Proposed: Route 140
Proposed: Limited Trips Only
Proposed for Discontinuation
101
Bill Drake
Manor
Oceana H.S.
SFO Rental Car Center AirTrain Station
Parkside School
I.B. Lacy M.S.
Cherry
San Bruno
W Area
McD
onald
BayhillTransfer toECR
Transfer toBART and SamTrans Routes 133, 141,
Transfer to121, 123
Transfer to110, 112,118 (south)
BayhillShoppingCenter
Fassler
Hwy
1.
Cherry
Hawthorn
MapleCedar
Shell
Paloma
Manor
Allen
Longview
Moreland
Riverside
Skyline Blvd.
Sneath
College Dr.
Sneath
Skyline Blvd.
Transfer to118 (north)
PacificManor
ShoppingCenter
Area
1
35
San Bruno
Pacifica
Daly City
South San Francisco
APPENDIX B | B -6 7
Recommended Change - Alignment
Proposed: Route 141
Proposed: Limited Trips Only
San Bruno
Courtland
Peninsula H.S.
ParksideSchool
Madison
Crestmoor
Crystal Springs Ave.
Cunningham
Park
Ave.
SanBrunoBARTStation
Transfer toBART & SamTransRoutes 133, 140
Transfer toECR
Service Frequency (Minutes)
Span of Service (24-hour clock)
Weekday
60 30 45 --
Saturday Sunday
-- --
Saturday
--Weekday
6:00 - 19:00Sunday
--
All Day All Day6 - 9 AM 9 AM -
3 PM3 - 6 PM 6 PM -
9 PM
AM Peak Midday PM Peak Evening
Route
141
B-68 | S A MT RA N S S ER V ICE P LA N - MAY 2013
Recommended Change - Alignment
®
AragonHigh School
Foster City
Hillsdale
Colle
ge o
fSa
n M
ateo
Dr.
Alameda de las Pulgas
El Camino Real
Delaware
B St.
Norfolk
Baldwin
Dore
Shoreview
J Hart Clinton
Kingston
Ellsworth
San Mateo
Library
College ofSan Mateo
BaysideSchool
BeresfordCenter& Park
HillsdaleShopping
Center
Marina PlazaShopping Center
Central Park
Transfer to251, 262, 292, 294,295, ECR
SanMateo
Hillsborough
Mt. Diab
lo
92
Transfer to54, 251, 359
Transfer to292, 295 & San Mateo Caltrain
SeniorCenter
La SelvaKehoe
Fashion Island Blvd.
Hillsdale
Transfer Point
Caltrain Station
Point of Interest
Legend
®
Peninsula
101
1st
2nd
3rd
31st
2nd
2nd
Claremont
4th
5th
Van Buren
El Camino Real
El Camino Real
19th
Casa De Campo
82
Proposed: Route 250
Proposed: Selected Trips Only
£¤101£¤101
Existing
Proposed
Service Frequency (Minutes)
Span of Service (24-hour clock)
Weekday
30 30 30 30
Saturday Sunday
60 60
Saturday
7:00 - 18:00
Weekday
6:00 - 22:00
Sunday
9:00 - 18:00
All Day All Day6 - 9 AM 9 AM -
3 PM3 - 6 PM 6 PM -
9 PM
AM Peak Midday PM Peak Evening
Service Frequency (Minutes)
Span of Service (24-hour clock)
Weekday
30 30 30 60
Saturday Sunday
60 60
Saturday
7:00 - 21:00
Weekday
6:00 - 22:00
Sunday
9:00 - 18:00
All Day All Day6 - 9 AM 9 AM -
3 PM3 - 6 PM 6 PM -
9 PM
AM Peak Midday PM Peak Evening
Aragon
Proposed for Discontinuation
®
101
10192
92
Transfer toKX, 251, 292
Transfer toECR
Transfer to260
PostOffice
Bayshore
ShoreviewShoppingCenter
CoyotePoint Park
Route
250
Humboldt
map revised 5/1/13
APPENDIX B | B -6 9
Recommended Change - Alignment
92
Alam
eda de las Pulgas
Del M
onte
Edison
El Camino Real
31st
Edgewater
Norfolk
Shell
Beach Park
Chess
Vin
tage
Par
k
Library
HillsdaleShopping
Center
PostOffice
Edgewater Place
Beach Park
Shopping Center
Transfer to 250, 262, 292, 294, 295
San Mateo
CivicCenter
Foster City
Beach ParkShoppingCenter
Gull
Mar
lin Tarpon
Foster City Blvd
Hillsda
le
Library
Fernwood
Þ
Bridge
poin
te
Proposed: Route 251
Proposed: Limited Trips Only
Transfer Point
Caltrain Station
Point of Interest
Legend
Proposed for Discontinuation
Proposed for Discontinuation
TM
BridgepointeShoppingCenter101
Þ
Met
ro C
ente
rSaratoga
Service Frequency (Minutes)
Span of Service (24-hour clock)
Weekday
60 60 60 60
Saturday Sunday
60 --
Saturday
8:00 - 19:00
Weekday
6:00 - 19:00
Sunday
--
All Day All Day6 - 9 AM 9 AM -
3 PM3 - 6 PM 6 PM -
9 PM
AM Peak Midday PM Peak Evening
82
Transfer toHillsdale Caltrain262, 294, 295, ECR
Transfer to250, 292, KX
Transfer to262, ECR, KX
Transfer to250
BowditchMiddleSchool
HillsdaleHigh School
Route
25192
Alam
eda de las Pulgas
Del M
onte
Edison
El Camino Real
31st
Edgewater
Norfolk
Shell
Beach Park
Chess
Vin
tage
Par
k
Library
HillsdaleShopping
Center
PostOffice
Edgewater Place
Beach Park
Shopping Center
Transfer to 250, 262, 292, 294, 295
San Mateo
CivicCenter
Foster City
Beach ParkShoppingCenter
Gull
Mar
lin Tarpon
Foster City Blvd
Hillsda
le
Library
Fernwood
Þ
Bridge
poin
te
Proposed: Route 251
Proposed: Limited Trips Only
Transfer Point
Caltrain Station
Point of Interest
Legend
Proposed for Discontinuation
Proposed for Discontinuation
TM
BridgepointeShoppingCenter101
Þ
Met
ro C
ente
rSaratoga
Service Frequency (Minutes)
Span of Service (24-hour clock)
Weekday
60 60 60 60
Saturday Sunday
60 --
Saturday
8:00 - 19:00
Weekday
6:00 - 19:00
Sunday
--
All Day All Day6 - 9 AM 9 AM -
3 PM3 - 6 PM 6 PM -
9 PM
AM Peak Midday PM Peak Evening
82
Transfer toHillsdale Caltrain262, 294, 295, ECR
Transfer to250, 292, KX
Transfer to262, ECR, KX
Transfer to250
BowditchMiddleSchool
HillsdaleHigh School
Route
251
B-70 | S A MT RA N S S ER V ICE P LA N - MAY 2013
New Route
Delaware
B St.
Baldwin
Dore
J Hart Clinton
Kingston
Ellsworth
San Mateo
Central Park
SanMateo
Hillsborough
Mt. Diab
lo
Transfer to292, 295 & San Mateo Caltrain
Transfer Point
Caltrain Station
Point of Interest
Legend
®
Humboldt
Peninsula101
1st
2nd
3rd
2nd
2nd
Claremont
4th
5th
El Camino Real
El Camino Real82
Proposed: Route 252
£¤101£¤101
Existing
Proposed
Service Frequency (Minutes)
Span of Service (24-hour clock)
Weekday
60 60 60 60
Saturday Sunday
SaturdayWeekday
6:00 - 19:00
Sunday
All Day All Day6 - 9 AM 9 AM -
3 PM3 - 6 PM 6 PM -
9 PM
AM Peak Midday PM Peak Evening
Service Frequency (Minutes)
Span of Service (24-hour clock)
Weekday Saturday Sunday
SaturdayWeekday Sunday
All Day All Day6 - 9 AM 9 AM -
3 PM3 - 6 PM 6 PM -
9 PM
AM Peak Midday PM Peak Evening
-- -- --
-- --
-- --
-- --
--
-- -- --
®
101
Transfer toECR
PostOffice
Bayshore ShoreviewShoppingCenter
CoyotePoint Park
Route
252
APPENDIX B | B -7 1
Recommended Change - Schedule
92
101
101
Bowsp
rit
Barkentine
Tiller
San Mateo
Chula Vista
Proposed: Route 260
Proposed: Limited Trips Only
Transfer Point
Caltrain Station
Point of Interest
Legend
Proposed: Route 260 Saturday Service
TM
TwinDolphin
Carlmont
ShearwaterIsland
Bridge Pkwy ShoresMar
ine
Wor
ld P
kwy.
Ralston
El Camino Real
Alam
eda De Las P
ulgas
Belmont
Twin PinesPark
Lyall
Transfer toBelmont Caltrain &SamTrans RoutesKX, ECR
Hiller
Red
woo
d
Carlmont VillageShopping Center Holl
y
Library
Notre Dame deNamur University
Þ
College ofSan Mateo
De Anz
a
Parrott
Polhemus
Crystal SpringsShopping Center
Cip
riani
Continentals
CountyYouthCenter
Transfer toSan Carlos Caltrain& SamTrans RoutesKX, 295, ECR
Cringle
Lake
GatewayCenter
Paul Scannell Dr.
RalstonSchool
Fernwood
Carlmont High School
Transfer to250
Transfer to262
RedwoodShores
CSM Dr.Transfer to262, 295
Taho
e
!!!C
SATEN AVE
NOTRE DAME AVE
S A N M A T E OS A N M A T E O
Existing
Proposed
Service Frequency (Minutes)
Span of Service (24-hour clock)
Weekday
30 60 30 --
Saturday Sunday
60 --
Saturday
Weekday
6:00 - 22:00
Sunday
--
All Day All Day6 - 9 AM 9 AM -
3 PM3 - 6 PM 6 PM -
9 PM
AM Peak Midday PM Peak Evening
Service Frequency (Minutes)
Span of Service (24-hour clock)
Weekday
30 60 30 --
Saturday Sunday
60 --
Saturday
9:00 - 19:00
Weekday
6:00 - 18:00
Sunday
--
All Day All Day6 - 9 AM 9 AM -
3 PM3 - 6 PM 6 PM -
9 PM
AM Peak Midday PM Peak Evening
82
Route
260
7:00 - 19:00
Note Box: Saturday Service to operate only between Carlmont and San Carlos Caltrain via Bridge Parkway. Saturday service will not be provided east of Bridge Parkway in Redwood Shores.
B-72 | S A MT RA N S S ER V ICE P LA N - MAY 2013
Recommended Change - Schedule & Alignment
Proposed for Discontinuation
Transfer Point
Caltrain Station
Point of Interest
Legend
Proposed: Limited Trips Only
®
®San Mateo
Carlmont VillageShopping Center
Carlm
ont
Þ
Library
Con
tinen
tals Lyall
Lake
Ralston
Cip
riani
NotreMidd
leDav
ey
Glen
Hiller
Pacific/Old County
Dale V
iew
Old County Rd
Hillsdale
31st
Edison
HillsdaleShopping
Center
Ralston
BelmontDame
Alameda
de las Pulgas
PostOffice
El Camino Real
Transfer toHillsdale Caltrain &SamTrans Routes294, 295, ECR
Village
Alameda
de las PulgasEl Cam
ino Real
Transfer to260, 295
I
San Juan
RalstonMiddle School
36th
Vale
rga
Transfer toKX & 295 (south), ECR
Carlmont High School
82
40TH AVE
F O S T E R F O S T E R C I T YC I T Y
£¤101
Existing
Proposed
Service Frequency (Minutes)
Span of Service (24-hour clock)
Weekday
2 Trips -- 3 Trips --
Saturday Sunday
-- --
Saturday
--
Weekday
Sunday
--
All Day All Day6 - 9 AM 9 AM -
3 PM3 - 6 PM 6 PM -
9 PM
AM Peak Midday PM Peak Evening
Service Frequency (Minutes)
Span of Service (24-hour clock)
Weekday
60 60 60 60
Saturday Sunday
Saturday
Weekday
6:00 - 22:00
Sunday
All Day All Day6 - 9 AM 9 AM -
3 PM3 - 6 PM 6 PM -
9 PM
AM Peak Midday PM Peak Evening
-- --
-- --
--
Transfer toECR, KX
Transfer to260
Transfer to
294, 295 (north)250, 251, 292,
Route
262
APPENDIX B | B -7 3
Recommended Change - Schedule & Alignment
84
Che
stnu
t
Jeffe
rson
Redwood City
Haven
Broadway
Veterans
2nd
Ave M
arsh
Florence
Bay
Bohannon
Woo
dsid
e Middlefield
El Camino Real
James
� PostOffice
Atherton
KaiserHospital
Harbor Village
101
101Redwood PlazaPost Office
City Hall
�
Sea
port
(H
arbo
r B
lvd.
)
Galveston
Saginaw
Chesapeake
Blvd
Map
le
17th
Bayshore Rd.
Mai
nMarshall
Blom-quist
TM
Proposed: Route 270
Proposed: Limited Trips Only
Transfer Point
Caltrain Station
Point of Interest
Legend
Proposed for Discontinuation
TM
SequoiaStation
Map
le
101
Existing
Proposed
Service Frequency (Minutes)
Span of Service (24-hour clock)
Weekday
30* 30* 30* 30*
Saturday Sunday
60 --
SaturdayWeekday
7:00 - 18:00
Sunday
--
All Day All Day6 - 9 AM 9 AM -
3 PM3 - 6 PM 6 PM -
9 PM
AM Peak Midday PM Peak Evening
Service Frequency (Minutes)
Span of Service (24-hour clock)
Weekday
60 60 60 --
Saturday Sunday
60 --
Saturday
10:00 - 18:00
Weekday
7:00 - 18:00
Sunday
--
All Day All Day6 - 9 AM 9 AM -
3 PM3 - 6 PM 6 PM -
9 PM
AM Peak Midday PM Peak Evening
*NOTE: On weekdays Broadway/Bay frequency will be 30 min., Bayshore Road segment will operate at 60 min.
10:00 - 18:00
Transfer to295
Transfer toRedwood City Caltrain & SamTrans Routes271, 274, 295, 296, 297, 397
Transfer toKX
Route
270
B-74 | S A MT RA N S S ER V ICE P LA N - MAY 2013
Recommended Change - Schedule & Alignment
Redwood CityMiddlefield
Proposed for Discontinuation
Proposed: Limited Trips Only
Woodside Plaza
Library
Roosevelt
Redwood
Jeffer
son
Ruby
Alameda de las Pulgas
Virginia
Massachusetts
Washington
Goodwin
Maddux
James
Connecticut
Fair Oaks
5th
Hur
linga
me
17th
FlorenceWoo
dside
El Camino RealTM
SequoiaStation
Kentucky
KennedyMiddleSchool
Red MortonCommunity
Center
!!!C
!!!C
Existing
Proposed
Service Frequency (Minutes)
Span of Service (24-hour clock)
Weekday
-- 43 Trips Trips --
Saturday Sunday
-- --
Saturday--
Weekday
Sunday--
All Day All Day6 - 9 AM 9 AM -
3 PM3 - 6 PM 6 PM -
9 PM
AM Peak Midday PM Peak Evening
Service Frequency (Minutes)
Span of Service (24-hour clock)
Weekday
30 30 30 --
Saturday Sunday
-- --
Saturday--
Weekday7:00 - 18:00
Sunday--
All Day All Day6 - 9 AM
9 AM -3 PM 3 - 6 PM
6 PM -9 PM
AM Peak Midday PM Peak Evening
82
84
84
Bay
--
SequoiaH.S.
Transfer toKX, 390
Transfer to295
Route
271
APPENDIX B | B -7 5
Recommended Change - Schedule
®
Cañada R
dFarm
Hill
Jeffe
rson
El Camino Real
Jam
es
HudsonDuane
Middlefield
Library
City Hall
Proposed: Route 274
Woodside
RedwoodCity
Alameda de las Pulgas
CañadaCollege
280
82
Existing
Proposed
Service Frequency (Minutes)
Span of Service (24-hour clock)
Weekday
30 30 30 60
Saturday Sunday
-- --
Saturday--
Weekday6:00 - 22:00
Sunday--
All Day All Day6 - 9 AM
9 AM -3 PM 3 - 6 PM
6 PM -9 PM
AM Peak Midday PM Peak Evening
Service Frequency (Minutes)
Span of Service (24-hour clock)
Weekday
30 30 30 60
Saturday Sunday
60 --
Saturday7:30 - 17:30-
Weekday6:00 - 22:00
Sunday--
All Day All Day6 - 9 AM 9 AM -
3 PM3 - 6 PM 6 PM -
9 PM
AM Peak Midday PM Peak Evening
Note: For Saturday service to Canada College refer to Route 275 schedule.
Transfer toRedwood City Caltrain & SamTrans Routes270, 271, 295, 296, 297, 391, 397
JeffersonPlaza
Transfer to390, KX
Transfer to295
Route
274
B-76 | S A MT RA N S S ER V ICE P LA N - MAY 2013
Recommended Change - Schedule & Alignment
!!!C
!!!C
Existing*
Proposed
Service Frequency (Minutes)
Span of Service (24-hour clock)
Weekday
30 30 60
7:30 - 19:00
30 30
Saturday Sunday
--
SaturdayWeekday6:00 - 19:00
Sunday--
All Day All Day6 - 9 AM
9 AM -3 PM 3 - 6 PM
6 PM -9 PM
AM Peak Midday PM Peak Evening
Service Frequency (Minutes)
Span of Service (24-hour clock)
Weekday
30 60 60 --
Saturday Sunday
-- --
Saturday--
Weekday6:00 - 19:00
Sunday--
All Day All Day6 - 9 AM 9 AM -
3 PM3 - 6 PM 6 PM -
9 PM
AM Peak Midday PM Peak Evening
*showing schedule for Route 295
James
Ave
Jeffe
rson A
ve
Oak Ave
Redwoo
d Ave
Woo
dsid
e Rd
Massa
chus
etts A
ve
Farm Hill R
d
Jeffers
on Ave
Maddux Dr
Connecticut Dr
Virginia Ave
Alameda De Las Pulgas
Fernside St
Alameda
Pine
Linden St
El Camino Real
Redwood CityCaltrain Station
CañadaCollege
NOTE: Saturday service only
Proposed: Route 275
Proposed for Discontinuation
Proposed: Limited Trips Only
Route
275
280
APPENDIX B | B -7 7
Discontinuation*
Purdue
Notre Dame
O'ConnorO'Connor
Woodland
Euc
lid
Uni
vers
ity
Cla
rke
Pul
gas
Wisteria
City Hall
Existing: Route 280
Library
Camelia
Bay
Unive
rsity
Lytto
n
HighAlma
El Camino Real
Qua
rry
RavenswoodShopping Center
Palo Alto
101
Tasso
Webster
E. Bayshore Rd.
For
dham
Donohoe
StanfordShopping Center
Palm
Man
hatta
n
Illin
ois
East Palo Alto
Service Frequency (Minutes)Existing
Span of Service (24-hour clock)
Weekday Saturday Sunday
Saturday
8:00 - 18:00
Weekday
5:00 - 23:00
Sunday
9:00 - 17:00
Service Frequency (Minutes)Proposed
Span of Service (24-hour clock)
Weekday Saturday Sunday
Saturday
- -
Weekday
- -
Sunday
- -
60 60 60 60 60 60
All Day All Day9 AM -3 PM 3 - 6 PM
6 PM -9 PM
Midday PM Peak Evening
6 - 9 AM
AM Peak
- - - - - - - - - - - -
All Day All Day9 AM -3 PM
3 - 6 PM 6 PM -9 PM
Midday PM Peak Evening
6 - 9 AM
AM Peak
Transfer toSanta Clara ValleyTransportation Authority,DB Express, Marguerite,Palo Alto Caltrain& SamTrans RoutesKX, 281, 390, 391
Transfer toSanta ClaraValley TransportationAuthority, Marguerite,& SamTransRoute 281
Transfer toKX, ECR
Transfer to 296
Route
280
*Changes to Routes 280 and 281 will be contingent upon coordination with the City of East Palo Alto shuttle
B-78 | S A MT RA N S S ER V ICE P LA N - MAY 2013
Recommended Change* - Schedule & Alignment
®
Menlo Park
Onetta HarrisCommunity Center
Terminal Ave
Ivy
Market
Newbridge
Car
lton
Sar
atog
a
Kelley Park
Bay
Univer
sity
Woodland
Lytto
n
Qua
rry
Webster
High
Alma
El Camino Real
Þ
EastPaloAlto
Palo Alto
StanfordShopping Center
LibraryCity Hall
Uni
vers
ity
Post Of�ce
Will
ow
TassoÞ
Þ
PalmR
ingw
ood
Alm
anor Hamilton
Chi
lco
Existing
Proposed
Service Frequency (Minutes)
Span of Service (24-hour clock)
Weekday
15 15 15 30
Saturday Sunday
30 60
Saturday8:00 - 19:00
Weekday6:00 - 22:00
Sunday9:00 - 17:00
All Day All Day6 - 9 AM 9 AM -
3 PM3 - 6 PM 6 PM -
9 PM
AM Peak Midday PM Peak Evening
Service Frequency (Minutes)
Span of Service (24-hour clock)
Weekday
30 30 30 60
Saturday Sunday
30 60
Saturday8:00 - 19:00
Weekday6:00 - 22:00
Sunday9:00 - 17:00
All Day All Day6 - 9 AM
9 AM -3 PM 3 - 6 PM
6 PM -9 PM
AM Peak Midday PM Peak Evening
Proposed: Route 281
Proposed for Discontinuation
Transfer toSanta Clara ValleyTransportation Authority,DB Express, Marguerite,Palo Alto Caltrain& SamTrans RoutesKX, 297, ECR, 397
Transfer toSanta Clara ValleyTransportation Authority,Marguerite, & SamTransRoutes 280
Transfer toKX, 390
Transfer toDB Express &SamTransRoute 296
Transfer to 296
Transfer to 280
Route
281
*Changes to Routes 280 and 281 will be contingent upon coordination with the City of East Palo Alto shuttle
APPENDIX B | B -7 9
Recommended Change - Alignment
Saratoga
San Mateo
Brann
an
Bay
shor
e B
lvd
NOTE:Southbound passengers boarding at the Bayshore/Sunnydale bus stop pay the Local Fare.
Existing
Service Frequency (Minutes)
Span of Service (24-hour clock)
Weekday
30 30 30 60
Saturday Sunday
30 30
Saturday5:00 - 1:00
Weekday5:00 - 1:00
Sunday5:00 - 1:00
All Day All Day6 - 9 AM
9 AM -3 PM 3 - 6 PM
6 PM -9 PM
AM Peak Midday PM Peak Evening
Transfer toSouth San FranciscoCaltrain
Transfer toBurlingame Caltrain
Transfer toSamTrans Routes KX, 397
Transfer toSan Mateo Caltrain& SamTrans Routes250, 295
Transfer toHillsdale Caltrain& SamTrans Routes250, 251, 262, 294,295, ECR
Grand
Baden
Airport B
lvd.
Transfer toBART
Proposed: Route 292
Proposed for Discontinuation
7 th
9 th
10 th
9th
1st
1 st
Beale
Fremont
Main
Folsom
Transfer toMuni, AC Transit& Golden GateTransit
B-80 | S A MT RA N S S ER V ICE P LA N - MAY 2013
Recommended Change - Schedule & Alignment
Transfer to17
Transfer to17
®
Capistrano
El Granada
Higgins Purisima
Hillsdale
Mai
n
Half Moon Bay
Linda Mar
2nd St.
Kelly
31st Ave.
Montara
Pacifica
San Mateo
City Hall
Half Moon BayShoppingCenter
StrawflowerShopping Center
HillsdaleShopping
Center
1
Linda MarPark & Ride
Linda MarShopping Center
Transfer to14, 118 112, 110
ShorelineShopping Center
Etheldore
MossBeach
Coronado Proposed: Route 294
Proposed for Discontinuation
Transfer Point
Caltrain Station
Park & Ride Lot
Point of Interest
Legend
Proposed: Limited Trips Only
®
8th St.
1
1
Transfer to
Hillsdale Caltrain &SamTrans Routes251, 262, 295, ECR
Cypress Ave.
Harvard Ave.
Prospect Way
Capistrano
Airport St.
La GrenadaLos Banos Ave.
Transfer toAC Transit &SamTrans Routes250, 251, 262, 292, 295
Transfer to
College ofSan Mateo
250, 295
Transfer to262
Existing
Proposed
Service Frequency (Minutes)
Span of Service (24-hour clock)
Weekday
60 60 60 60
Saturday Sunday
Saturday9:00 - 18:00
Weekday6:00 - 20:00
Sunday9:00 - 18:00
All Day All Day6 - 9 AM
9 AM -3 PM 3 - 6 PM
6 PM -9 PM
AM Peak Midday PM Peak Evening
Service Frequency (Minutes)
Span of Service (24-hour clock)
Weekday
90 90 90 90
Saturday Sunday
-- --
Saturday--
Weekday6:00 - 20:00
Sunday--
All Day All Day6 - 9 AM
9 AM -3 PM 3 - 6 PM
6 PM -9 PM
AM Peak Midday PM Peak Evening
37thHacienda
Alameda de las Pulgas Edison
82 El Camino Real
Alhambra
Main
Main
Route
294
92
120 120
APPENDIX B | B -8 1
Recommended Change - Alignment
Laurel
®
®
®
Menlo Park
SequoiaHospital
CordillerasHospital
Delaware
Parr
ott
4th Ave.
28th Ave.
27th Ave.Hacienda
El Camino Real
37th
Edison
Alameda
Ralston San Carlo
s Ave
.Ar
royo
Cedar
Brittan
Alameda
wood R
d.
Hopkin
s
Hudson James
El Camino Real
Woo
dsid
e
Massachusetts
Alameda
Avy
Mon
te R
osa
Sharon Park Rd.
Sant
a Cru
z
Raven
swoo
dMiddlefield
Bay
Mar
sh
Florence
17th
Willo
w
Oak G
rove
Edmonds
Cres
tvie
w
Edge
Library
Carlmont VillageShopping Center
Hillsdale
HillsdaleShoppingCenter
PostOffice
Woodside PlazaShopping Center
Sharon HeightsShopping Center
LibraryCity Hall
VA Medical Center
Transfer toHillsdale Caltrainand SamTransRoutes 250, 251,262, 294, ECR
Transfer toSan Carlos Caltrainand SamTransRoute 260, ECR, KX
Transfer toSan Mateo Caltrainand SamTransRoutes 250, 292
Redwood City
San Carlos
San Mateo
Belmont San MateoMedicalCenter
Ring
woodSequoia Station
Proposed: Route 295
Proposed: Limited Trips Only
Transfer Point
Caltrain Station
Point of Interest
Legend
Proposed for Discontinuation
®
Sand Hill
5th Ave.
El Camino Real
Ellsworth
2nd Ave.
Transfer to ECR
Roose
velt
Hull
36th
Hacienda
Alameda
Service Frequency (Minutes)
Span of Service (24-hour clock)
Weekday
30 60 60 --
Saturday Sunday
-- --
Saturday--
Weekday6:00 - 19:00
Sunday--
All Day All Day6 - 9 AM
9 AM -3 PM 3 - 6 PM
6 PM -9 PM
AM Peak Midday PM Peak Evening
82
®
®
MenloAtherton
H.S.
Aragon H.S.
Carlmont H.S.
SequoiaH.S.
WoodsideH.S.
Route
295
B-82 | S A MT RA N S S ER V ICE P LA N - MAY 2013
Recommended Change - Schedule & Alignment
®
LibraryCity Hall
Sant
a Cru
z
Middlefield
5th
Oak G
rove
Bayshore
Newbridge
Merrill
Laurel Rave
nswo
od
Will
ow
Clar
ke
DonohoeO’Conner
Univ
ersi
ty
PostOfficeVA
MedicalCenter
Library
City Hall
Menlo Park
RedwoodCity 101
LibraryCity Hall
East Palo Alto
Sara
toga
Ring
wood
MenloAtherton
H.S.
El Camino Real
E. Bayshore
Pulgas
Bay Rd.
a.m.
a.m
.
p.m
. p.m
.
®
IA AVE
A T H E R T O NA T H E R T O N
Existing
Proposed
Service Frequency (Minutes)
Span of Service (24-hour clock)
Weekday
15 15 15 30
Saturday Sunday
30 30
Saturday
9:00 - 19:00
Weekday
6:00 - 22:00
Sunday
9:00 - 19:00
All Day All Day6 - 9 AM 9 AM -
3 PM3 - 6 PM 6 PM -
9 PM
AM Peak Midday PM Peak Evening
Service Frequency (Minutes)
Span of Service (24-hour clock)
Weekday
30 30 30 60
Saturday Sunday
60 60
Saturday
9:00 - 19:00
Weekday
6:00 - 22:00
Sunday
9:00 - 19:00
All Day All Day6 - 9 AM 9 AM -
3 PM3 - 6 PM 6 PM -
9 PM
AM Peak Midday PM Peak Evening
114
Transfer toRedwood City Caltrain & SamTrans Routes270, 271, 274, 295,297, 397, ECR
Transfer toMenlo Park Caltrain& SamTrans RoutesKX, 85, 295, ECR
Transfer to280, 281
Sequoia H.S.
Proposed: Route 296
Proposed: Limited Trips Only
Route
296
APPENDIX B | B -8 3
No Change
101 Service Frequency (Minutes)
Span of Service (24-hour clock)
Weekday
-- -- -- 8 Trips*
Saturday Sunday
60 60
SaturdayWeekday Sunday
All Day All Day6 - 9 AM 9 AM -
3 PM3 - 6 PM 6 PM -
9 PM
AM Peak Midday PM Peak Evening
Alma
High
Webster
Tasso
Lytton
Willow
BayN
ewbridge
Univer
sity
Jefferson
Route 297
Transfer to Santa Clara Valley Transportation Authority,Palo Alto Caltrain,DB Express,Marguerite & SamTrans RoutesKX, 280, 281, ECR
Transfer toRedwood City Caltrain,& SamTrans Routes270, 271, 274, 295, ECR
114
VAMedicalCenter
James
El C
amino R
eal Middlefield
5th
Palo Alto
Redwood City
B-84 | S A MT RA N S S ER V ICE P LA N - MAY 2013
Discontinuation
Service Frequency (Minutes)Existing
Span of Service (24-hour clock)
Weekday Saturday Sunday
Saturday
--
Weekday
Peak Only
Sunday
--
Service Frequency (Minutes)Proposed
Span of Service (24-hour clock)
Weekday Saturday Sunday
Saturday
--
Weekday
--
Sunday
--
30 -- 30 -- -- --
All Day All Day9 AM -3 PM 3 - 6 PM
6 PM -9 PM
Midday PM Peak Evening
6 - 9 AM
AM Peak
-- -- -- -- -- --
All Day All Day9 AM -3 PM 3 - 6 PM
6 PM -9 PM
Midday PM Peak Evening
6 - 9 AM
AM Peak
Mar
iner
sIs
land
Blv
d
ShellCivicCenter
Foster CityNorfolk
3rd
Hillsda
le
Edgewater
BeachparkShopping Center
PostOffice
MillbraeTransitCenter
Beach Park
Foster City Blvd
Proposed for Discontinuation
Point of Interest
Legend
San Mateo
Millbrae
BART Station
Crane
GullMarlin
Fashion Is
land Blvd
101
101
Route
359
Service Frequency (Minutes)Existing
Span of Service (24-hour clock)
Weekday Saturday Sunday
Saturday
--
Weekday
Peak Only
Sunday
--
Service Frequency (Minutes)Proposed
Span of Service (24-hour clock)
Weekday Saturday Sunday
Saturday
--
Weekday
--
Sunday
--
30 -- 30 -- -- --
All Day All Day9 AM -3 PM 3 - 6 PM
6 PM -9 PM
Midday PM Peak Evening
6 - 9 AM
AM Peak
-- -- -- -- -- --
All Day All Day9 AM -3 PM 3 - 6 PM
6 PM -9 PM
Midday PM Peak Evening
6 - 9 AM
AM Peak
Mar
iner
sIs
land
Blv
d
ShellCivicCenter
Foster City
Norfolk
3rd
Hillsda
le
Edgewater
BeachparkShopping Center
PostOffice
MillbraeTransitCenter
Beach Park
Foster City Blvd
Proposed for Discontinuation
Point of Interest
Legend
San Mateo
Millbrae
BART Station
Crane
GullMarlin
Fashion Is
land Blvd
101
101
Route
359
APPENDIX B | B -8 5
Discontinuation (See ECR replacement route)
Menlo ParkPalo Alto
Millbrae Transit Center
McLellan
James
5th
Amherst
Proposed for Discontinuation
B-86 | S A MT RA N S S ER V ICE P LA N - MAY 2013
Discontinuation (See ECR replacement route)
Main
Proposed for Discontinuation
MillbraeTransit Center
Redwood City Caltrain
San BrunoBART Station
So. San FranciscoBART Station
Folsom
James
4th
5th
7th
10th
1st
APPENDIX B | B -8 7
No Change
!! ab
!! ab
Service Frequency (Minutes)
Span of Service (24-hour clock)
Weekday
-- -- -- 60
Saturday Sunday
60 60
Saturday
1:00 - 4:00Weekday
1:00 - 4:00Sunday
1:00 - 4:00
All Day All Day6 - 9 AM 9 AM -
3 PM3 - 6 PM 6 PM -
9 PM
AM Peak Midday PM Peak Evening
MillbraeTransit Center
/
1 st
10 th
11 th
Beale
Fremont
Main
Folsom
Transfer toSanta Clara Valley Transportation Authority,Palo Alto Caltrain,DB Express, Marguerite& SamTrans Routes280, 281
Transfer toRedwood City Caltrain,& SamTrans Routes270, 271, 274, 295,296, 391
Transfer toSan Carlos Caltrain,& SamTrans RoutesKX, 391
Transfer toHillsdale Caltrain,& SamTrans Routes250, 251, 262, 292,294, 295, 391
Transfer toKX, 292
Transfer toMuni, AC Transit& Golden Gate Transit
Transfer toBART
Route 397
!! ab
!! ab
Service Frequency (Minutes)
Span of Service (24-hour clock)
Weekday
-- -- -- 60
Saturday Sunday
60 60
Saturday
1:00 - 4:00Weekday
1:00 - 4:00Sunday
1:00 - 4:00
All Day All Day6 - 9 AM 9 AM -
3 PM3 - 6 PM 6 PM -
9 PM
AM Peak Midday PM Peak Evening
MillbraeTransit Center
/
1 st
10 th
11 th
Beale
Fremont
Main
Folsom
Transfer toSanta Clara Valley Transportation Authority,Palo Alto Caltrain,DB Express, Marguerite& SamTrans Routes280, 281
Transfer toRedwood City Caltrain,& SamTrans Routes270, 271, 274, 295,296, 391
Transfer toSan Carlos Caltrain,& SamTrans RoutesKX, 391
Transfer toHillsdale Caltrain,& SamTrans Routes250, 251, 262, 292,294, 295, 391
Transfer toKX, 292
Transfer toMuni, AC Transit& Golden Gate Transit
Transfer toBART
Route 397
B-88 | S A MT RA N S S ER V ICE P LA N - MAY 2013
Recommended Change - Schedule
Atherton
El Camino Real
El Camino Real
Evergreen
Mission
Goethe
Sneath
San Bruno
Millbrae
Trousdale
Burlingam
e
Hillsdale
Ralston
Brewste
r
BroadwayO’Neill
San Carlos
Hillside
Palo Alto
RedwoodCity
San Mateo
Hillsborough
San Bruno
Daly City
Santa Cruz
Sand HillUniversity
!! ab
!! ab
!! ab
Service Frequency (Minutes)Existing
Weekday Saturday Sunday
Span of Service (24-hour clock)Saturday
5:00 - 1:00
Weekday
4:00 - 1:00
Sunday
5:00 - 1:00
Service Frequency (Minutes)Proposed
Weekday Saturday Sunday
Span of Service (24-hour clock)Saturday
5:00 - 1:00
Weekday
4:00 - 1:00
Sunday
5:00 - 1:00
390 (Palo Alto to Daly City)
60
All Day All Day9 AM -3 PM 3 - 6 PM
6 PM -9 PM6 - 9 AM
AM Peak Midday PM Peak Evening
391 (Redwood City to Daly City)
All Day All Day9 AM -3 PM
3 - 6 PM 6 PM -9 PM
6 - 9 AM
AM Peak Midday PM Peak Evening
TOTAL
15 15 15 30
All Day All Day9 AM -3 PM 3 - 6 PM
6 PM -9 PM6 - 9 AM
AM Peak Midday PM Peak Evening
ECR 400 (Palo Alto to Daly City)
15 15 15 30
All Day All Day9 AM -3 PM 3 - 6 PM
6 PM -9 PM6 - 9 AM
AM Peak Midday PM Peak Evening
ECR (weekend service)
-- 20 20
All Day All Day9 AM -3 PM
3 - 6 PM 6 PM -9 PM
6 - 9 AM
AM Peak Midday PM Peak Evening
-- -- --
20 20
20 20
-- --
-- --
303030
60303030
Proposed for Weekday Discontinuation
Route ECR
MillbraeTransit Center
Redwood City Caltrain
Atherton Caltrain
Menlo ParkCaltrain
Palo AltoCaltrain
San BrunoBART Station
So. San FranciscoBART Station
Transfer toBART; SamTransRoutes 112, 118, 120, 121, 122, 123, 130
Transfer to122, 123 Transfer to
BART; SamTrans Routes133, 140, 141
Transfer toBART; Caltrain; SamTrans Routes 359, 390, 397
Transfer toCaltrain; SamTrans Routes KX, 260
Transfer toSamTrans Route KX
Transfer toCaltrain; SamTrans Routes KX, 260
Transfer toCaltrain; SamTrans Routes 270, 271, 274, 295, 296, 297, 397
Transfer toBART; SamTrans Routes 121, 130, 132, 133
Transfer toCaltrain; SamTrans Routes 250, 251, 262, 294, 295
Transfer to 120, 121, 130, 390
4th
5th
James
Route
ECR
APPENDIX B | B -8 9
Recommended Change - Schedule & Alignment
7 th
9 th
10 th
San Francisco International Airport (SFO)
Main
Transfer toMuni, AC Transit& Golden Gate Transit
Folso
mHar
rison
Huntington
San Bruno Ave
101
101
El Camino Real
Hillsda
le
Ralston
Proposed: Route KX
Transfer Point
Caltrain Station
Point of Interest
Legend
Proposed: Limited Trips Only
Proposed for Discontinuation
!! ab
!! ab
!! ab
!! ab
Existing
Proposed
Service Frequency (Minutes)
Span of Service (24-hour clock)
Weekday
60* 60 60+ 60
Saturday Sunday
60 60
Saturday6:00 - 21:00
Weekday5:00 - 22:00
Sunday6:00 - 21:00
All Day All Day6 - 9 AM
9 AM -3 PM 3 - 6 PM
6 PM -9 PM
AM Peak Midday PM Peak Evening
Service Frequency (Minutes)
Span of Service (24-hour clock)
Weekday
60 60 60 60
Saturday Sunday
60 60
Saturday6:00 - 21:00
Weekday5:00 - 22:00
Sunday6:00 - 21:00
All Day All Day6 - 9 AM
9 AM -3 PM 3 - 6 PM
6 PM -9 PM
AM Peak Midday PM Peak Evening
NOTE: Service to downtownSan Francisco is weekday peakonly. Weekend and weekday off-peak KX service runsbetween Redwood City and SanBruno BART Station via SFO.
Transfer to BART & SamTrans Routes 292, 397
Transfer toSan Carlos Caltrain,260, 295
Transfer to Belmont Caltrain & SamTrans Route 260
Transfer to Redwood City Caltrain & SamTrans Routes 270, 271, 274, 295, 296, 297, 397
Transfer to Menlo Park Caltrain & SamTrans Routes 295, 296
Transfer to Palo Alto Caltrain, Santa Clara Valley Transportation Authority & SamTrans Routes 280, 281, 297, 397
Hillsdale Shopping
Center
James
* provides service northbound to San Francisco+ provides service southbound from San Francisco
®
®
®
®
®
®
®
B-90 | S A MT RA N S S ER V ICE P LA N - MAY 2013
THIS PAGE IS INTENTIONALLY LEFT BLANK.
SAMTRANS SER V ICE PLAN -MAY 2013 | C -9 1
Appendix C: SamTrans Service Plan Outreach Summary
January 3, 2013
Summary of Service Plan Phase III Community Outreach October-November 2012
Prepared by:
800 Hearst Avenue
Berkeley, CA 94710
Summary of SamTrans Service Plan Phase III Community Outreach Page C-93
January 2013 MIG, Inc.
I. Introduction During October and November 2012, SamTrans conducted a program of
public outreach and engagement to solicit customer and community input into the SamTrans Service Plan (SSP), an in-depth study of its fixed-route
bus system. When completed, the SSP will develop a road map for future SamTrans service to build the most robust system possible within available
resources. SamTrans last conducted a similar service plan analysis in 1999.
This is the third phase of public outreach activities, following Open Houses
hosted in July 2011 to introduce the project to the public, and a series of public workshops held in the fall of 2011. This third phase focused on
presenting a preliminary set of proposed service changes to the community. The public engagement activities included:
Nine Community Meetings (seven Rider Forums1, two Public
Workshops) Sixteen City Council presentations
An online survey Tabling events at community colleges, senior centers and
community centers
Operator outreach events
A revised Final Draft Service Plan, based on input from this phase of public input, is anticipated to be released in Spring 2013 for public review and
comment, with a final Service Plan scheduled for adoption in mid-2013.
The nine Community Meetings were as follows:
Table 1: SamTrans Fall 2012 Community Meetings
Location Date and Time
# of
Attendees (per sign-in
sheets)
Translation Services
Provided
Sharp Park Library
104 Hilton Way Pacifica
Saturday, October 6
10:30am-noon 14 None
St. Bruno's Parish Hall 555 W. San Bruno
Avenue San Bruno
Thursday, October 11
7-8:30pm 20 Spanish
Fair Oaks Community Saturday, October 13 1* Spanish
1 Rider Forums are meetings open to the general public with a focus on the proposals
specific to the local community where the forum is held.
Summary of SamTrans Service Plan Phase III Community Outreach Page C-94
January 2013 MIG, Inc.
Table 1: SamTrans Fall 2012 Community Meetings
Location Date and Time
# of Attendees (per sign-in
sheets)
Translation
Services Provided
Center 2600 Middlefield Road Redwood City
1-2:30pm
Main Street Park 1101 Main Street
Half Moon Bay
Tuesday, October 16 6-7:30pm
19 Spanish Chinese
Peninsula Station 2901 S. El Camino Real
San Mateo
Thursday, October 18 6-7:30pm
21 Spanish
War Memorial
Community Center 6655 Mission Street
Daly City
Tuesday, October 23 6-7:30pm
34 None
YMCA
550 Bell Street East Palo Alto
Wednesday, October 24 6-7:30pm
22 Spanish
SamTrans Auditorium 1250 San Carlos
Avenue San Carlos
Thursday, October 25
1:30-3pm 13 None
Magnolia Senior Center 601 Grand Avenue
South San Francisco
Thursday, November 1 6:30-8pm
68 Spanish
TOTAL ATTENDANCE 212
*Due to minimal attendance at the Redwood City meeting, SamTrans and MIG staff
returned to the Fair Oaks Community Center on Tuesday, October 30, during open hours
and surveyed community members who were there to receive services. 23 individuals filled
out questionnaires during that time.
All meeting locations were accessible to people with disabilities and were
served by SamTrans bus routes. Individuals requiring special accommodation were requested to contact SamTrans up to 72 hours in
advance of each Community Meeting.
Community members were also able to submit comments on the Service Plan by phone, e-mail or postal mail.
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II. Outreach SamTrans conducted a robust outreach program to publicize the Community
Meetings and invite participation. SamTrans reached out to a number of community-based organizations (CBOs) to assist with identifying meeting
venues, dates, and times that would be most conducive to community participation. CBOs also assisted with promoting the meetings among their
constituents through a variety of methods, including emails, announcements
at meetings, posting flyers in and around their facilities, and word of mouth. The dedicated project website, www.samtrans.com/ssp, announced all
workshop dates, times and locations and a prominent link appeared on the SamTrans website home page. A dedicated email and phone message line
was available for questions and comments, including requests for translation services. Other outreach activities announcing the public workshops
included:
“Take One” flyers available on board the buses
Onboard electronic messages
Newspaper notices
Announcements via the agency’s social media accounts (Twitter,
Facebook, Google+)
Announcements at SamTrans Board meetings and other stakeholder
meetings, as well as other community notices
Email blasts
The Community Meetings received coverage through the following online local news resources:
Belmont Patch
City of San Mateo CityNews Community Newsletter
Mass Transit Magazine
Menlo Park Patch
Mercury News
Pacifica Tribune
Redwood City e-Blast
San Carlos Patch
San Mateo Patch
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The Daily Journal (San Mateo County)
VTA Watch Blog
The project website also provides detailed project information, such as previous project plans and PowerPoint presentations, in addition to public
outreach information.
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III. Results
A. Community Meetings
Format
Phase 3 outreach involved two different approaches to setting up the Community Meetings. The majority of the Community Meetings were
organized as “Rider Forums.” Rider Forums are meetings open to the general public with a focus on the proposals specific to the local community where
the forum is held. These meetings were planned in coordination with and co-hosted by local CBOs, and were, when possible, held at the organizations’
facilities to make it as easy as possible for community members to attend.
Emphasis was placed on working with CBOs whose clientele include members of low-income, minority and limited English proficient
communities, who often are transit-dependent and traditionally may be less likely to attend public meetings.
The remainder of the Community Meetings (those held in Daly City and San
Carlos) were organized as Public Workshops. These meetings had a broader focus and were intended to draw participation from throughout the County.
Both events had the same format: an informational presentation on the
SSP’s background, objectives and preliminary service change proposals, followed by a question and answer period. Each participant received a
questionnaire requesting details of their SamTrans ridership and demographic information, as well as a comment card soliciting both
comments on specific bus routes and general comments on SamTrans
service. Because of the similar nature of these two types of meetings, the results are presented in a combined manner in this report.
Attendees were encouraged to discuss their opinions and provide additional
comments throughout the course of each meeting.
The meetings concluded by explaining the next steps in the process and giving participants contact information to stay informed and continue to give
input to SamTrans.
Content
The purpose of the Community Meetings was to present preliminary service
change proposals related to specific routes in the SamTrans system. Some
proposals were for modifications to route alignment, frequency, and/or service hours; others suggested elimination of routes where there was
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duplication or overlap. Alternative service options were also presented.
These represent potential service ideas beyond traditional fixed route bus service that may work in San Mateo County, such as shuttles and dial-a-ride
programs.
Community Meeting Participation
As shown in Table 1, more than 200 stakeholders and community members
attended and participated in the Community Meetings. A total of 160 questionnaires were submitted by Community Meeting participants.
Information given in this section does not necessarily include all attendees since some attendees chose not to fill out the questionnaire. Respondents
were not required to answer every question. Percentages given below include only the subset of those who answered each question.
Community Meeting participants were asked how frequently they ride SamTrans, and whether or not they have access to a car. As shown in Tables
2 and 3, the vast majority of Community Meeting questionnaire respondents are frequent SamTrans riders, and over half do not have access to a car.
Table 2: Community Meeting Questionnaire Respondents
How often do you usually ride SamTrans buses?
Answer Options Response Percent Response Count
Never 2% 3
Less than once a month 7% 12
1 - 3 days a month 5% 8
1 - 2 days a week 9% 14
3 days a week or more 77% 121
TOTAL 100% 158
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Table 3: Community Meeting Questionnaire Respondents
Do you have access to a car?
Answer Options Response Percent Response Count
Yes 42% 63
No 58% 88
TOTAL 100% 151
Participants were also asked to indicate the purposes for which they make trips on SamTrans. As demonstrated in Table 4, the most common purposes
for which Community Meeting questionnaire respondents ride SamTrans are shopping and traveling to work.
Table 4: Community Meeting Questionnaire Respondents When you ride SamTrans buses, what is the purpose of your trip?
Answer Options Response
Percent Response Count
Travel to work 59% 92
Travel to school 29% 45
Medical appointment (doctor, dentist, etc.)
46% 72
Shopping 60% 94
Recreation or entertainment 43% 68
Do not ride SamTrans 1% 1
Other 10% 15
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TOTAL N/A1 1571
1 Note that since respondents were asked to check all responses that apply, the percentages
of each response selected add up to more than 100%, and the response count total is larger
than the number of respondents to the question.
Purposes specified under “Other:”
Board meetings
Church (x3)
Looking for work
Physical therapy
Return to SF in late evening or early trip
to San Jose on Sunday before BART
begins at 8 am
Route 292 to the airport
Storage unit clean out!
To pick up and drop off my child
Travel during working hours
Visit friends
Visit with my family
Volunteer work
Would ride it if it were more user friendly
in regard to various destinations
Participants were also asked which cities they travel from and which cities they travel to on SamTrans. Responses varied widely and spanned the entire
Peninsula from San Francisco all the way to the south end of the county. The most commonly named departure-destination pairs were South San
Francisco to San Francisco (17% of respondents), Brisbane to San Francisco (14% of respondents) and South San Francisco to San Mateo (7% of
respondents).
Respondents also indicated the routes they use or routes they ride regularly. Again, a wide variety of routes were specified, with the most common being
Routes 292, 390 and 391, as shown in Table 5.
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Table 5: Community Meeting Questionnaire Respondents
Please indicate the SamTrans route or routes that you ride regularly
Routes Response Percent
Response Count
292 39% 54
390 27% 37
391 20% 28
130 17% 23
132 15% 21
133 14% 19
KX 13% 18
121, 280 11% 15
250, 281, 294 9% 12
118, 296 8% 11
17, 110, 295, 297 6% 8
120, 140 5% 7
ECR, 112, 122 4% 6
270, 397 3% 4
14, 260 2% 3
24, 123, 251, 274 1% 2
35, 85, 141, 262, 271, 272 1% 1
TOTAL N/A2 1382
2 Note that since respondents were asked to name all routes that they ride regularly, the
percentages of each response add up to more than 100%, and the response count total is
larger than the number of respondents to the question. Community Meeting participants were asked to indicate their level of
satisfaction with SamTrans’ current service. As shown in Table 6, the
majority of Community Meeting questionnaire respondents are somewhat satisfied with current service.
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Table 6: Community Meeting Questionnaire Respondents How satisfied are you with SamTrans’ current service?
Answer Options Response
Percent
Response
Count
Very satisfied 52% 78
Somewhat satisfied 32% 48
Neither satisfied or dissatisfied 3% 5
Somewhat dissatisfied 8% 13
Very dissatisfied 3% 5
TOTAL 100% 149
In order to gauge the effectiveness of various outreach methods, Community Meeting participants were asked how they heard about the project and/or
the public meetings. Table 7 details their responses.
Table 7: Community Meeting Questionnaire Respondents
How did you hear about the project/public meeting?
Answer Options Response Percent Response Count
SamTrans website 12% 17
Information on bus 32% 45
Newspaper/media 9% 12
Internet blogs, etc. 3% 4
Other 65% 91
TOTAL N/A3 1413
3 Note that since respondents were asked to check all responses that apply, the percentages
of each response selected add up to more than 100%, and the response count total is larger
than the number of respondents to the question.
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Methods specified under “Other:” Through schools, PTA or school district
(x10); schools specified: Parkside Middle
School (x2), Cunha School (x2), Lipman
Middle School
Flyers posted at bus stops/shelters or
train stations (x9)
Through Mid-Peninsula building
management (x7)
Word of mouth from bus riders or drivers
(x7)
Word of mouth from friend (x2),
neighbor (x2) or co-worker (x2)
City of Brisbane (x6); specified: signs
posted at Brisbane Park or elsewhere
(x3), televised City Council presentation
Senior center (x5); identified: Magnolia
Senior Center (x3), senior fair at San
Mateo Senior Center
Through SamTrans staff or SamTrans
committee meetings (x5)
Church (x3)
Community organization (x3)
South San Francisco Community
Learning Center (x2)
Hired as childcare provider for meeting
(x2)
Board member – Southern Hills
Homeowners
City Council meeting (city not specified)
Notice left on car
Walk-in
Website (after hearing from bus rider)
The questionnaires also included a series of demographic questions. Tables 8-12 summarize responses received from Community Meeting questionnaire
respondents.
Table 8: Community Meeting Questionnaire Respondents Race or Ethnic Identification
Answer Options Response
Percent
Response
Count
American Indian or Alaska Native 1% 2
Asian or Pacific Islander 10% 14
Black/African American 5% 7
Spanish, Hispanic or Latino 37% 53
White 39% 55
Other 7% 10
Prefer not to answer 3% 4
TOTAL N/A4 1434
4 Note that since respondents were asked to check all responses that apply, the percentages
of each response selected add up to more than 100%.
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Table 9: Community Meeting Questionnaire Respondents Total Annual Household Income (Before Taxes)
Answer Options Response
Percent
Response
Count
Under $25,000 34% 48
$25,000 - $40,000 21% 29
$41,000 - $75,000 11% 16
Over $75,000 13% 19
Prefer not to answer 21% 29
TOTAL 100% 141
Table 10: Community Meeting Questionnaire Respondents Age
Answer Options Response Percent
Response Count
Age 17 and younger 10% 14
18-64 73% 105
65 and over 13% 19
Prefer not to answer 4% 5
TOTAL 100% 143
Table 11: Community Meeting Questionnaire Respondents Gender
Answer Options Response
Percent
Response
Count
Male 33% 45
Female 64% 87
Prefer not to answer 3% 4
TOTAL 100% 136
Table 12: Community Meeting Questionnaire Respondents Questionnaire Language
Options Percent Count
English 80% 128
Spanish 20% 32
TOTAL 100% 160
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Community Meeting Input on Proposed Service Changes
At each Community Meeting, participants had an opportunity to provide
feedback on route-specific service change proposals, as well as on the alternative service options presented. Participants gave feedback through
discussion during the meeting as well as on the comment cards provided; some participants also submitted written letters.
Over 500 route-specific comments were received. A number of routes
received a high level of input (25 or more comments): 118, 121, 130, 132, 280, 292, 294 and KX. Following are summaries of comments made
regarding those routes receiving the highest level of input (in descending order beginning with the route most often commented upon).
Route 292 (total comments 253) Participants noted that the 292 is the only connection for Brisbane to
San Francisco and back. Many participants felt that the proposed route change makes getting to and from San Francisco outside of commute
times difficult. It was not clear to respondents that an on-demand service option would work for San Francisco access. There were
concerns that Route 292 also brings people to Brisbane’s commercial park, and that this may represent significant revenue for the County.
Participants noted that they felt that Route 292 is different from KX service in that it takes people along Bayshore and Potrero Boulevards
in San Francisco, which is where the jobs are. Participants felt that MUNI alternatives are not safe, are often crowded, and require waiting
in unsafe areas at off-peak hours.
Route 121 (total comments 66)
Participants turned out in force to speak in favor of retaining this route because of student ridership to and from Lipman Middle School.
Parents and students spoke of the safety and reliability of having this transportation and that elimination of the service would present a
significant hardship to working families who are transit-dependent members of this community.
Route 130 (total comments 44)
Concerns about changes to this route had to do with potentially having to pay two fares, since there are currently no transfer tickets offered.
Participants also spoke of the value of this route in connecting to Tanforan Park and Serramonte Shopping Centers, as well as to medical
appointments and senior centers.
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Route 280 (total comments 44)
Much of the discussion regarding service changes on this route had to do with making the municipal shuttle service more reliable and
responsive to community needs. For example, workers need more service during early and late shifts; safety issues are a concern; and
there needs to be a better connection with Caltrain.
Route KX (total comments 74) Many people spoke at the meetings about changes to this route. Some
advocated for allowing luggage on the bus since it goes to SFO, as this is allowed on other routes. Others suggested re-aligning the route to
run to Ralston Ave in Belmont before linking to Highway 101. Some also noted that the run from Palo Alto to San Francisco takes a long
time.
Route 132 (total comments 43)
Participants were concerned that they would lose service to the library and to Kaiser. Some had concerns about how school students would be
impacted by this service change.
Route 118 (total comments 67) Participants describe this route as essential to their commute from
Pacifica to San Francisco. Participants felt that alternate service (Routes 110 and 112) does not begin early enough to serve
commuters. People would rather see a reduction in frequency (off-peak) than outright elimination of this route.
Route 294 (total comments 51)
In general, participants were uncertain that the proposed change would be effective in maintaining a good level of service for Coastside
residents. They appreciate the current reliability of Route 294 on-time
performance and are concerned that connecting to Route 17 would degrade that reliability, as well as increase travel time for those in the
northern part of the service area.
Other routes that received a moderate level of input (between 10 and 24 comments), included: 14, 17, 110, 112, 133, 140, 250, 262, 270, 271, 274,
295, 296, 390, 391, ECR. These included comments concerning maintaining adequate bus service in the Coastside area in general.
Finally, some routes received very little or no input during the workshops,
either because no changes to their service were proposed, or there was not a great deal of interest in the proposals. These routes included: 16, 24, 35,
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36, 38, 43, 46, 53, 54, 55, 58, 72, 73, 83, 85, 120, 122, 123, 141, 251,
260, 281, 297, 359 and 397.
For more detail on route-specific comments, see the matrix at the end of this document.
Community Meeting Input on Alternative Service Options
The Alternative Service Options described in the Draft SamTrans Service Plan included pilot programs for on-demand shuttle service in two areas in
San Mateo County – San Carlos and Pacifica.
Some participants felt that teenagers, who represent a significant group of current bus system users, likely would not utilize a dial-ahead type of
service. There was also a suggestion that evenings and weekends needed to
be included in the proposed schedules for the shuttles.
Community Meeting Input - General Comments
Participants also asked questions or gave input regarding general issues
during the meeting discussions or in comment cards and letters.
There were many comments related to the issue of ridership, including some who felt that service reductions and changes would result in a loss of
ridership, which would in turn lead to further reductions. Advocates for school and youth users pointed out that these populations are important to
serve in that they grow up to become adult/lifetime transit riders.
Many suggested that SamTrans reduce the number of buses on a route
and/or the number of stops rather than eliminate or consolidate routes entirely. Others advocated for more service between San Mateo County and
San Francisco, including off-peak to accommodate all work shifts. There were also those who felt that service to education and employment
destinations were a priority and wished to see current gaps filled. As an example, it was pointed out that more transit was needed along the Highway
92 employment corridor.
Some participants applauded the agency for the quality of its current service, as well as for its approach to consolidate and/or reduce service on
under-performing routes. Participants also suggested that better coordination between transit agencies would make travel more efficient.
A number of participants called for improvements to buses and improved amenities at bus stops, including benches, shelters and a better level of
maintenance. A few participants also expressed concerns regarding bus driver courtesy.
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Participants also expressed their appreciation for SamTrans’ outreach efforts regarding the Service Plan, although a few noted that greater availability of
information about meetings, more follow-up with outreach participants, and expanding outreach in languages other than English (such as Chinese),
would be helpful.
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B. Online Survey Another method of gauging interest in, and receiving input on, the Draft
SamTrans Service Plan was an online survey that was available on the Service Plan website from October 9 through November 1, 2012. A total of
62 responses were tallied for the online survey. Not all respondents answered every question, so all percentages given below include only those
who answered the question, and the number who did respond is provided.
Online Survey Participation
The online survey contained the same questions regarding SamTrans ridership and demographics as the questionnaire distributed during
Community Meetings.
As with the Community Meetings, the majority of online survey respondents are frequent SamTrans riders, shown in Table 13. However, unlike
Community Meeting questionnaire respondents, online survey respondents who had access to a car were slightly in the majority, as demonstrated in
Table 14.
Table 13: Online Survey Respondents How often do you usually ride SamTrans buses?
Answer Options Response Percent Response Count
Never 2% 1
Less than once a month 2% 1
1 - 3 days a month 8% 5
1 - 2 days a week 13% 8
3 days a week or more 75% 47
TOTAL 100% 62
Table 14: Online Survey Respondents
Do you have access to a car?
Answer Options Response Percent Response Count
Yes 52% 32
No 48% 30
TOTAL 100% 62
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Online survey respondents were much more likely to ride SamTrans in order
to travel to work than for other purposes, although at least half also ride the bus for recreation or entertainment or to shop, as shown in Table 15.
Table 15: Online Survey Respondents When you ride SamTrans buses, what is the purpose of your trip?
Answer Options Response
Percent Response Count
Travel to work 71% 44
Travel to school 26% 16
Medical appointment (doctor, dentist, etc.)
39% 24
Shopping 50% 31
Recreation or entertainment 55% 34
Do not ride SamTrans 2% 1
Other 7% 4
TOTAL N/A5 625
5 Note that since respondents were asked to check all responses that apply, the percentages
of each response selected add up to more than 100%, and the response count total is larger
than the number of respondents to the question.
Purposes specified under “Other:”
Carry home groceries
Personal
Travel to or from airport
Online survey responses to the question regarding which cities respondents
travel from and which cities they travel to on SamTrans again varied widely
and spanned the entire county. No routes were named by more than 10% of respondents. Colma to San Mateo was the most commonly indicated (10%
of respondents), followed by Menlo Park to Redwood City and South San Francisco to San Francisco (both 8%).
Online survey respondents indicated a wide variety of routes as those they
ride regularly. The most commonly indicated routes were 390, 391 and 292, as shown in Table 16.
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Table 16: Online Survey Respondents
Please indicate the SamTrans route or routes that you ride regularly
Routes Response Percent
Response Count
390 31% 18
391 27% 16
292 25% 15
KX 17% 10
120, 295 14% 8
ECR 10% 6
121, 122, 132, 260 7% 4
118, 130, 250, 281 5% 3
17, 280, 294, 359 3% 2
85, 110, 112, 123, 140, 270, 274, 296
2% 1
TOTAL N/A6 596 6 Note that since respondents were asked to name all routes that they ride regularly, the
percentages of each response add up to more than 100%, and the response count total is
larger than the number of respondents to the question.
The majority of online survey respondents, asked how satisfied they are with SamTrans’ current service, replied that they are somewhat satisfied, as
shown in Table 17.
Table 17: Online Survey Respondents How satisfied are you with SamTrans’ current service?
Answer Options Response
Percent
Response
Count
Very satisfied 33% 20
Somewhat satisfied 43% 26
Neither satisfied or dissatisfied 5% 3
Somewhat dissatisfied 13% 8
Very dissatisfied 6% 4
TOTAL 100% 61
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Online survey responses to the question of how they heard about the project
and/or the public meetings are detailed in Table 18.
Table 18: Online Survey Respondents How did you hear about the project/public meeting?
Answer Options Response Percent Response Count
SamTrans website 58% 34
Information on bus 32% 19
Newspaper/media 9% 5
Internet blogs, etc. 10% 6
Other 25% 15
TOTAL N/A7 597
7 Note that since respondents were asked to check all responses that apply, the percentages
of each response selected add up to more than 100%, and the response count total is larger
than the number of respondents to the question.
Methods specified under “Other:”
Word of mouth from bus riders or drivers
(x6); specified Route 292 (x2)
Flyers at bus stop (x3)
LED banner on bus
City of Brisbane website
Friend who is a SamTrans bus driver
Parent
SamTrans CAC meeting
Work
Finally, Tables 19-22 summarize demographic information supplied by online
survey respondents.
Table 19: Online Survey Respondents Race or Ethnic Identification
Answer Options Response Percent
Response Count
American Indian or Alaska Native 2% 1
Asian or Pacific Islander 32% 19
Black/African American 0% 0
Spanish, Hispanic or Latino 5% 3
White 58% 35
Other 0% 0
Prefer not to answer 5% 3
TOTAL N/A8 608
8 Note that since respondents were asked to check all responses that apply, the percentages
of each response selected add up to more than 100%.
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Table 20: Online Survey Respondents Total Annual Household Income (Before Taxes)
Answer Options Response
Percent
Response
Count
Under $25,000 17% 10
$25,000 - $40,000 13% 8
$41,000 - $75,000 13% 8
Over $75,000 35% 21
Prefer not to answer 22% 13
TOTAL 100% 60
Table 21: Online Survey Respondents Age
Answer Options Response Percent
Response Count
Age 17 and younger 7% 4
18-64 80% 47
65 and over 12% 7
Prefer not to answer 1% 1
TOTAL 100% 59
Table 22: Community Meeting Questionnaire Respondents Gender
Answer Options Response
Percent
Response
Count
Male 57% 34
Female 40% 24
Prefer not to answer 3% 2
TOTAL 100% 60
Online Survey Input on Proposed Service Changes
The online survey also gave participants an opportunity to make comments on proposed route-specific service changes and alternative service options.
It should be noted that online survey participants were not provided with the presentation of proposed service changes that helped to inform participants
in the Community Meetings. For this reason, the online comments reflect
respondents’ desires for service modifications based on the draft plan as a stand-alone document.
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Fewer than 100 route-specific comments were provided by online survey respondents. Of those, two routes – 292 and KX - received more 10 or more
comments, which are summarized below.
Route 292 Online survey respondents who commented on this route indicated
that they rely on it to get to and from work in San Francisco, and that their jobs do not necessarily end at 6 pm. They requested that neither
the route nor its frequency be changed. They also noted that Route 292 supplies transportation for commuters to Brisbane’s commercial
park, and also convenient access to San Francisco city attractions for tourists taking advantage of the many hotels and other tourism-
oriented businesses along Airport Boulevard. Some respondents were concerned that changing this service would significantly reduce County
revenue and undermine its hospitality industry. Respondents felt that
Caltrain and Muni do not provide a safe or convenient alternative; the most efficient Muni alternative is a high ridership line that is crowded
even off-peak and on weekends.
Route KX (insert total # of online comments on this route) Online survey respondents commented on how much they appreciate
this route, requesting that peak hour schedules to and from San Francisco be maintained, and also that SamTrans consider running
service to the airport later in the evening. Respondents also made suggestions for alternative changes to the service, such as: routing it
through Millbrae Intermodal to allow riders to transfer to BART without needing to take Caltrain or pay a premium; or providing faster express
service on El Camino between South County and the Airport.
The following routes received a moderate number of comments (at least 7)
from online survey respondents: 17, 112, 118, 132, 250, 295, 359, 390 and 391. Finally, a small number of comments (5 or fewer) were made about the
following routes: 85, 120, 121, 122, 130, 131, 260, 280, 281, 294, 296, 397 and ECR. For more detail on route-specific comments, the end of this
document.
Online Survey Input - General Comments
Online survey respondents also provided comments on general issues.
Several online survey respondents requested a service similar to Muni’s
NextBus that gives real-time transit information. Others requested improvements to buses, such as the installation of gradually dimming lights
like those on newer buses, or seats that are easier to clean so as to improve
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the cleanliness of the buses (although several complimented their
cleanliness).
Some online respondents complimented the courtesy of the bus drivers; others commented that drivers were rude or failed to watch for passengers
who just got off BART running to catch the bus.
In general, online commenters expressed gratitude for SamTrans service. Several particularly noted their appreciation of various alternative fare
payment options such as the all day pass, bus tokens and cooperation with the BART Plus ticket, and asked that these programs be continued. They also
appreciated SamTrans’ outreach efforts and requested greater availability of information regarding community meeting and other public involvement
opportunities.
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C. Tabling Events In addition to the Community Meetings and online survey, outreach tables
were held at local Community Colleges, at senior centers, and also at the Fair Oaks Community Center in Redwood City, with the goal of distributing
information about the SamTrans Service Plan. At these events, participants were provided the same questionnaires and comment cards as Community
Meeting participants.
The tabling event at the Fair Oaks Community Center was held in response
to minimal attendance at the Redwood City meeting held on October 13th. In order to better capture input from the Redwood City community, staff
returned to the Community Center during open hours and surveyed community members who were there to receive services.
Only two questionnaires and no comment cards were received from
participants during the community college tabling events; most response was provided verbally to staff. Comments received at these events are
summarized at the end of this section. Tabling events at the Senior Centers were carried out separately and those results are summarized separately as
well.
Fair Oaks Community Center Tabling Event Participation
During the Fair Oaks Community Center (FOCC) tabling event, 23 individuals filled out questionnaires. Similarly to the Community Meeting attendees,
some tabling event respondents chose not to fill out the questionnaire, so information given in this section does not necessarily include all participants.
Since not all respondents answered every question, all percentages given below include only those who answered the question, and the number who
did respond is provided.
The majority of FOCC tabling event questionnaire respondents ride SamTrans at least occasionally, but respondents also included a number who
do not ride SamTrans, as shown in Table 23. As demonstrated in Table 24, the majority do not have access to a car. Table 25 shows the reasons FOCC
tabling event questionnaire respondents ride SamTrans, which are fairly
diverse.
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Table 23: FOCC Tabling Event Questionnaire Respondents How often do you usually ride SamTrans buses?
Answer Options Response Percent Response Count
Never 26% 6
Less than once a month 4% 1
1 - 3 days a month 17% 4
1 - 2 days a week 4% 1
3 days a week or more 48% 11
TOTAL 100% 23
Table 24: FOCC Tabling Event Questionnaire Respondents Do you have access to a car?
Answer Options Response Percent Response Count
Yes 30% 6
No 70% 14
TOTAL 100% 20
Table 25: FOCC Tabling Event Questionnaire Respondents When you ride SamTrans buses, what is the purpose of your trip?
Answer Options Response
Percent Response Count
Travel to work 17% 3
Travel to school 6% 1
Medical appointment (doctor, dentist, etc.)
50% 9
Shopping 44% 8
Recreation or entertainment 28% 5
Do not ride SamTrans 6% 1
Other 17% 3
TOTAL N/A9 189
9 Note that since respondents were asked to check all responses that apply, the percentages
of each response selected add up to more than 100%, and the response count total is larger
than the number of respondents to the question.
Purposes specified under “Other:”
Community Center (x3)
Everywhere
Summary of SamTrans Service Plan Phase III Community Outreach Page C-118
January 2013 MIG, Inc.
Because the majority of participants at the FOCC tabling event came from Redwood City, results for the questions about which cities respondents travel
from and to, and which routes they ride regularly, were focused on that area. Redwood City to San Mateo was the commute most commonly
indicated, although none indicated by more than a handful. The most commonly named routes that FOCC tabling event respondents ride regularly
are Routes KX and 390, as shown in Table 26.
Table 26: FOCC Tabling Event Questionnaire Respondents Please indicate the SamTrans route or routes
that you ride regularly
Routes Response Percent
Response Count
KX 54% 7
390 46% 6
296, 391 38% 5
270 23% 3
260, 295, ECR 15% 2
72, 271, 280, 292 8% 1
TOTAL N/A10 1310 10 Note that since respondents were asked to name all routes that they ride regularly, the
percentages of each response add up to more than 100%, and the response count total is
larger than the number of respondents to the question. FOCC tabling event questionnaire respondents were for the most part
satisfied with SamTrans’ current service, as shown in Table 27.
Table 27: FOCC Tabling Event Questionnaire Respondents How satisfied are you with SamTrans’ current service?
Answer Options Response
Percent
Response
Count
Very satisfied 37% 7
Somewhat satisfied 47% 9
Neither satisfied or dissatisfied 11% 2
Somewhat dissatisfied 0% 0
Very dissatisfied 5% 1
TOTAL 100% 19
Summary of SamTrans Service Plan Phase III Community Outreach Page C-119
January 2013 MIG, Inc.
FOCC tabling event questionnaire responses to the question of how they
heard about the project and/or the public meetings are detailed in Table 28.
Table 28: FOCC Tabling Event Questionnaire Respondents How did you hear about the project/public meeting?
Answer Options Response Percent Response Count
SamTrans website 18% 2
Information on bus 18% 2
Newspaper/media 0% 0
Internet blogs, etc. 0% 0
Other 45% 5
TOTAL N/A11 911
11 Note that since respondents were asked to check all responses that apply, the
percentages of each response selected add up to more than 100%, and the response count
total is larger than the number of respondents to the question.
Methods specified under “Other:”
Community services
Fair Oaks presentation
Library
Tables 29-33 summarize demographic information supplied by FOCC tabling event questionnaire respondents.
Table 29: FOCC Tabling Event Questionnaire Respondents Race or Ethnic Identification
Answer Options Response
Percent
Response
Count
American Indian or Alaska Native 0% 0
Asian or Pacific Islander 5% 1
Black/African American 10% 2
Spanish, Hispanic or Latino 65% 13
White 10% 2
Other 10% 2
Prefer not to answer 0% 0
TOTAL N/A12 2012
12 Note that since respondents were asked to check all responses that apply, the
percentages of each response selected add up to more than 100%.
Summary of SamTrans Service Plan Phase III Community Outreach Page C-120
January 2013 MIG, Inc.
Table 30: FOCC Tabling Event Questionnaire Respondents Total Annual Household Income (Before Taxes)
Answer Options Response
Percent
Response
Count
Under $25,000 79% 15
$25,000 - $40,000 11% 2
$41,000 - $75,000 0% 0
Over $75,000 5% 1
Prefer not to answer 5% 1
TOTAL 100% 19
Table 31: FOCC Tabling Event Questionnaire Respondents Age
Answer Options Response Percent
Response Count
Age 17 and younger 5% 1
18-64 47% 9
65 and over 47% 9
Prefer not to answer 0% 0
TOTAL 100% 19
Table 32: FOCC Tabling Event Questionnaire Respondents Gender
Answer Options Response
Percent
Response
Count
Male 25% 5
Female 75% 15
Prefer not to answer 0% 0
TOTAL 100% 20
Table 33: FOCC Tabling Event Questionnaire Respondents Questionnaire Languages
Answer Options Response
Percent
Response
Count
English 48% 11
Spanish 52% 12
TOTAL 100% 23
Summary of SamTrans Service Plan Phase III Community Outreach Page C-121
January 2013 MIG, Inc.
Fair Oaks Community Center Tabling Event Input on Proposed Service Changes and General Comments
Only a few comments regarding route-specific service changes were
submitted by participants at the Fair Oaks Community Center. Participants commented on Routes 262, 270, 295, 296, 390 and KX. Most were satisfied
with the changes proposed to these routes, particularly those that involve increasing service. A few commented that the loss of Saturday service on
Route 270 would be a problem for them.
A few Fair Oaks Community Center participants commented that fares are
too expensive.
Community College Participation and Input on Proposed Service Changes
Outreach tables were held at Skyline College, Cañada College and San Mateo
College, on October 6th, 9th and 10th respectively. All outreach efforts were conducted in late morning to early afternoon when campuses had the most
students present. A table was set up at a point of interest on campus chosen
for the likelihood of high student foot traffic (i.e. student center, campus book store). Information including a list of proposed route changes, maps of
relevant bus routes and brochures about upcoming community workshops were supplied by SamTrans, in addition to questionnaires and comment
cards. Only two questionnaires and no comment cards were received, participation and comments from Community College tabling event
participants are summarized below.
Skyline College: The outreach team spoke with approximately 30 - 40 students and staff. A theme among student comments was that schedule
coordination between SamTrans and Caltrain could be improved. Many students commuting from San Francisco stated that they often have to wait
40 to 50 minutes to at the San Bruno Caltrain station to catch their connecting bus or Caltrain.
Cañada College: This site had the greatest involvement; about 95 - 115 students came to the information table. The high turnout could be
attributed, in part, to the Cañada student body association who put up banners publicizing SamTran’s outreach table and distributed their own
SamTrans comment cards. Concern about proposed changes to the 274 route also drove student participation. Most students expressed a desire to
retain Saturday service on the 274. Linda Martinez, president of the Student Body Association, commented that over 40 college courses are offered on
Saturdays and many sports teams have Saturday practices on campus.
Summary of SamTrans Service Plan Phase III Community Outreach Page C-122
January 2013 MIG, Inc.
Concern about schedule coordination between SamTrans and Caltrain was
also mentioned numerous times.
San Mateo College: We spoke with approximately 15 - 20 students. The lower turnout could be due to the student club fair that was taking place in
the same plaza as the outreach table. At least 80% of students we talked to drove to campus.
Senior Center Participation and Input
Specialized outreach was conducted for seniors in the county including outreach to more 14 senior centers with fliers about meetings, articles in
senior newsletters, and information at senior center festivals and fundraisers.
IV. Next Steps
Following completion of this phase of outreach, SamTrans staff will prepare a
Final Draft Service Plan, based on community input and any additional technical information. There will be a public hearing on this Final Draft to
receive further comments. The SamTrans Board is expected to take action to approve the Final Service Plan in the mid-2013.
C-123 | S A M T RA N S S ER V ICE P LA N - MAY 2013
Fall 2012 Public Outreach Comment Summary
Following the release of the Draft Plan, 9 public meetings were held along with multiple meetings with local City Councils and stakeholder outreach sessions were held to garner input and support discussion about the proposed changes.
Outreach in Fall 2012 yielded more than 1,200 comments from:• 9 public meetings• E-mail and U.S. mail• Multiple operator outreach sessions• Online survey• 16 City Council meetings• Dedicated project phone line• 3 tabling events
Major Comment Themes:• Route-specific
o Keep route the sameo Change the route in a different wayo Expand route and increase frequencyo Concern about how changes to route will impact specific populations
• Generalo Amenitieso Customer serviceo Outreach
The following spreadsheet summarizes key comment themes per route and SamTrans’ responses to the comments.
SAMTRANS SER V ICE PLAN -MAY 2013 | C -12 4
Rou
teSS
P Pr
opos
ed C
hang
eTo
tal C
omm
ents
Rec
eive
dC
omm
ent T
hem
esR
espo
nses
Add
ition
al Im
prov
emen
ts a
nd A
ltern
ativ
es
Nor
th C
ount
y24
No
chan
ge re
com
men
ded.
8E
xten
d th
e ro
ute
to s
erve
Wes
tmoo
r Hig
h S
choo
lR
oute
121
pro
vide
s se
rvic
e w
ithin
1/2
mile
of W
estm
oor H
igh
Sch
ool.
46N
o ch
ange
reco
mm
ende
d.1
Nee
d be
tter c
ontro
l of s
choo
l kid
s w
ho ri
de th
e ro
ute
not a
ddre
ssed
in th
e S
ervi
ce P
lan
120
Ext
end
and
incr
ease
freq
uenc
y fo
r wee
kend
ser
vice
ho
urs
8E
xten
d ho
urs,
incr
ease
freq
uenc
ies
As
disc
usse
d in
the
Ser
vice
Pla
n, th
e ro
ute
will
hav
e in
crea
sed
frequ
enci
es a
nd e
xten
ded
even
ing
and
wee
kend
ser
vice
.In
crea
sed
frequ
enci
es a
nd e
xten
ded
even
ing
and
wee
kend
ser
vice
for t
he ro
ute.
Impa
ct o
n ch
ildre
n / s
choo
ls -
at L
ipm
an M
iddl
e S
choo
lTh
e re
vise
d S
ervi
ce P
lan
will
rest
ore
scho
ol tr
ippe
rsE
xten
d ho
urs
(impr
ove
wee
kend
ser
vice
), in
crea
se
frequ
enci
esTh
e S
ervi
ce P
lan
is in
tend
ed to
incr
ease
ride
rshi
p an
d re
venu
es,
with
in th
e cu
rren
t cos
t stru
ctur
e of
the
Sam
Tran
s bu
dget
. W
ith th
at
cons
train
t in
min
d, n
ot a
ll ro
utes
may
hav
e in
crea
sed
serv
ice
in th
e S
ervi
ce P
lan.
Mod
ify ro
ute
- mak
e m
ore
dire
ct/le
ss s
tops
, rer
oute
su
gges
tions
We
will
con
tinue
to m
onito
r the
rout
e an
d lo
ok fo
r mor
e ef
ficie
nt s
top
spac
ing
and
rout
e im
prov
emen
tsM
odify
rout
e - W
estb
orou
gh/O
lym
pic
is a
dan
gero
us tu
rn
(and
oth
er s
ugge
stio
ns)
We
will
con
tinue
to m
onito
r the
rout
e an
d lo
ok fo
r mor
e ef
ficie
nt a
nd
safe
rout
e im
prov
emen
tsE
xten
d ho
urs
(eve
ning
s an
d w
eeke
nds)
, im
prov
e tim
ings
(w
ith 1
10, 3
90)
The
Ser
vice
Pla
n is
inte
nded
to in
crea
se ri
ders
hip
and
reve
nues
, w
ithin
the
curr
ent c
ost s
truct
ure
of th
e S
amTr
ans
budg
et.
With
that
co
nstra
int i
n m
ind,
not
all
rout
es m
ay h
ave
incr
ease
d se
rvic
e in
the
Ser
vice
Pla
n.
Sug
gest
ions
- if
chan
ge is
mad
e, m
odify
121
(rer
oute
and
ad
d ca
paci
ty/fr
eque
ncy)
to c
ompe
nsat
e fo
r los
sTh
e S
ervi
ce P
lan
is in
tend
ed to
incr
ease
ride
rshi
p an
d re
venu
es,
with
in th
e cu
rren
t cos
t stru
ctur
e of
the
Sam
Tran
s bu
dget
. W
ith th
at
cons
train
t in
min
d, n
ot a
ll ro
utes
may
hav
e in
crea
sed
serv
ice
in th
e S
ervi
ce P
lan.
Kee
p ro
ute
as is
/ do
not
cha
nge
The
Ser
vice
Pla
n is
inte
nded
to in
crea
se ri
ders
hip
and
reve
nues
, w
ithin
the
curr
ent c
ost s
truct
ure
of th
e S
amTr
ans
budg
et.
With
that
co
nstra
int i
n m
ind,
not
all
rout
es m
ay b
e m
aint
aine
d in
the
Ser
vice
P
lan.
Rou
te 1
23 is
dup
licat
ive
of th
e m
ore
prod
uctiv
e R
oute
121
.
Kee
p ro
ute
as is
/ do
not
cha
nge
- ins
tead
cut
dow
n on
390
or
391
The
Ser
vice
Pla
n is
inte
nded
to in
crea
se ri
ders
hip
and
reve
nues
, w
ithin
the
curr
ent c
ost s
truct
ure
of th
e S
amTr
ans
budg
et.
With
that
co
nstra
int i
n m
ind,
not
all
rout
es m
ay b
e m
aint
aine
d in
the
Ser
vice
P
lan.
Rou
te 1
23 is
dup
licat
ive
of th
e m
ore
prod
uctiv
e R
oute
121
.
Kee
p ro
ute
as is
/ do
not
cha
nge
The
Ser
vice
Pla
n is
inte
nded
to in
crea
se ri
ders
hip
and
reve
nues
, w
ithin
the
curr
ent c
ost s
truct
ure
of th
e S
amTr
ans
budg
et.
With
that
co
nstra
int i
n m
ind,
not
all
rout
es m
ay b
e m
aint
aine
d in
the
Ser
vice
P
lan.
Ext
end
hour
s (in
clud
ing
wee
kend
s), i
ncre
ase
frequ
enci
esW
eekd
ay fr
eque
ncie
s w
ill im
prov
e to
15
min
hea
dway
s (a
nd 3
0 m
in
in th
e ev
enin
gs).
Wee
kend
ser
vice
will
ext
end
1 hr
on
Sat
urda
y an
d 3
hrs
on S
unda
y.K
eep
as is
- sp
lit ro
ute
requ
ires
trans
fer (
slow
er) a
nd d
oubl
e pa
ymen
tTh
e S
ervi
ce P
lan
is in
tend
ed to
incr
ease
ride
rshi
p an
d re
venu
es,
with
in th
e cu
rren
t cos
t stru
ctur
e of
the
Sam
Tran
s bu
dget
. W
ith th
at
cons
train
t in
min
d, n
ot a
ll ro
utes
may
be
mai
ntai
ned
in th
e S
ervi
ce
Pla
n.To
redu
ce th
e co
st o
f tra
nsfe
rs, S
amTr
ans
rider
s ha
ve th
e op
tion
to
purc
hase
dai
ly o
r mon
thly
pas
ses.
131
New
rout
e w
ill fo
llow
Rou
te 1
30 e
xist
ing
alig
nmen
t un
til it
reac
hes
the
Sou
th S
an F
ranc
isco
BA
RT
Sta
tion,
whe
re it
will
now
trav
el d
irect
ly to
S
erra
mon
te S
hopp
ing
Cen
ter
5M
odify
rout
e, e
xten
d ro
ute
- go
to R
otar
y P
laza
Rou
te 1
33 s
erve
s R
otar
y P
laza
(w/in
hal
f a b
lock
) on
limite
d se
rvic
eW
eekd
ay fr
eque
ncie
s w
ill im
prov
e to
15
min
utes
(a
nd 3
0 m
inut
es in
the
even
ings
). W
eeke
nd
serv
ice
will
ext
end
1 ho
ur o
n S
atur
day
and
3 ho
urs
on S
unda
y.K
eep
rout
e as
is /
do n
ot c
hang
eTh
e S
ervi
ce P
lan
is in
tend
ed to
incr
ease
ride
rshi
p an
d re
venu
es,
with
in th
e cu
rren
t cos
t stru
ctur
e of
the
Sam
Tran
s bu
dget
. W
ith th
at
cons
train
t in
min
d, n
ot a
ll ro
utes
may
be
mai
ntai
ned
in th
e S
ervi
ce
Pla
n. R
oute
132
has
low
ride
rshi
p. R
oute
131
and
EC
R a
re
alte
rnat
ives
to R
oute
132
. D
epen
dent
on
rout
e to
acc
ess
Libr
ary
(SS
F M
ain)
and
H
ospi
tal (
Kai
ser)
The
SS
F Li
brar
y is
ser
ved
dire
ctly
by
the
new
122
rout
e (li
mite
d se
rvic
e). B
oth
Rou
te 1
22 a
nd E
CR
has
a s
top
0.3
mile
s aw
ay a
ll da
y. T
he h
ospi
tal w
ill b
e se
rved
by
Rou
te 1
31 a
nd E
CR
.K
eep
as is
- n
o ot
her o
ptio
nsTh
e S
ervi
ce P
lan
is in
tend
ed to
incr
ease
ride
rshi
p an
d re
venu
es,
with
in th
e cu
rren
t cos
t stru
ctur
e of
the
Sam
Tran
s bu
dget
. W
ith th
at
cons
train
t in
min
d, n
ot a
ll ro
utes
may
be
mai
ntai
ned
in th
e S
ervi
ce
Pla
n. R
oute
132
has
low
ride
rshi
p. R
oute
131
and
EC
R a
re
alte
rnat
ives
to R
oute
132
.
Rou
te 1
31 a
nd E
CR
are
alte
rnat
ives
to R
oute
132
. R
oute
131
will
hav
e fre
quen
cies
of 1
5 m
inut
es
and
30
min
utes
in th
e ev
enin
gs (c
ompa
red
to
Rou
te 1
32's
freq
uenc
ies
of 3
0 m
inut
es a
nd 6
0 m
inut
es).
Rou
te 1
31 w
ill h
ave
wee
kend
ser
vice
w
ith fr
eque
ncie
s of
30
min
utes
the
entir
e w
eeke
nd
(com
pare
d to
Rou
te 1
32's
freq
uenc
y of
60
min
utes
on
Sat
urda
y on
ly).
EC
R w
ill p
rovi
de a
ll da
y w
eekd
ay a
nd w
eeke
nd s
ervi
ce w
ith fr
eque
ncy
of 1
5 m
inut
es.
The
revi
sed
Ser
vice
Pla
n w
ill re
stor
e sc
hool
tri
pper
s
Fast
er tr
avel
tim
es a
nd a
less
circ
uito
us tr
ip fo
r cu
stom
ers
ridin
g th
roug
h th
e W
estb
orou
gh a
rea.
Alte
rnat
ive
rout
es in
clud
e R
oute
121
and
Rou
te
122.
Rou
te 1
22 w
ill h
ave
fast
er tr
avel
tim
es a
nd a
le
ss c
ircui
tous
trip
for c
usto
mer
s rid
ing
thro
ugh
the
Wes
tbor
ough
are
a
Wee
kday
freq
uenc
ies
will
impr
ove
to 1
5 m
in
head
way
s (a
nd 3
0 m
in in
the
even
ings
).W
eeke
nd s
ervi
ce w
ill e
xten
d 1
hour
on
Sat
urda
y an
d 3
hour
s on
Sun
day.
44
132
Ope
rate
sel
ecte
d tri
ps o
n sc
hool
day
s on
ly a
long
Li
nden
, Gra
nd, O
rang
e, a
n D
el M
onte
ave
nues
.D
isco
ntin
ue a
ll-da
y sc
hedu
le.
43178
122
Fast
er tr
avel
tim
es a
nd a
less
circ
uito
us tr
ip fo
r cu
stom
ers
ridin
g th
roug
h th
e W
estb
orou
gh a
rea.
16
123
Can
dida
te fo
r dis
cont
inua
tion.
16
130
New
rout
e sp
lit fr
om c
urre
nt R
oute
130
to tr
avel
be
twee
n C
olm
a B
AR
T S
tatio
n an
d D
aly
City
BA
RT
Sta
tion
alon
g H
illsi
de B
lvd.
Wee
kday
freq
uenc
ies
will
im
prov
e to
15
min
hea
dway
s (a
nd 3
0 m
in in
the
even
ings
). W
eeke
nd s
ervi
ce w
ill e
xten
d 1
hour
on
Sat
urda
y an
d 3
hour
s on
Sun
day.
Phas
e III
Com
men
t The
mes
121
Rea
lign
rout
e in
the
Cro
cker
/Sou
ther
n H
ills
area
s an
ddi
scon
tinue
sch
ool t
rippe
rs in
Dal
y C
ity.
Pag
e 1
of 6
C-125 | S A M T RA N S S ER V ICE P LA N - MAY 2013
Rou
teSS
P Pr
opos
ed C
hang
eTo
tal C
omm
ents
Rec
eive
dC
omm
ent T
hem
esR
espo
nses
Add
ition
al Im
prov
emen
ts a
nd A
ltern
ativ
es
Kee
p ro
ute
as is
/ do
not
cha
nge
The
Ser
vice
Pla
n is
inte
nded
to in
crea
se ri
ders
hip
and
reve
nues
, w
ithin
the
curr
ent c
ost s
truct
ure
of th
e S
amTr
ans
budg
et.
With
that
co
nstra
int i
n m
ind,
not
all
rout
es m
ay b
e m
aint
aine
d in
the
Ser
vice
P
lan.
Rou
te 1
31 a
nd E
CR
are
alte
rnat
ives
to R
oute
133
.
Impa
ct o
n se
nior
s - R
otar
y P
laza
, Win
ston
Man
orR
oute
133
and
122
ser
ve R
otar
y P
laza
(with
in h
alf a
blo
ck) o
n lim
ited
serv
ice.
The
new
alig
nmen
t of R
oute
131
will
ser
ve W
inst
on M
anor
, alo
ng
Hic
key
Blv
d.
Impa
ct o
n ch
ildre
n / s
choo
ls (P
arks
ide
Sch
ool)
The
Ser
vice
Pla
n is
inte
nded
to in
crea
se ri
ders
hip
and
reve
nues
, w
ithin
the
curr
ent c
ost s
truct
ure
of th
e S
amTr
ans
budg
et.
With
that
co
nstra
int i
n m
ind,
not
all
rout
es m
ay b
e m
aint
aine
d in
the
Ser
vice
P
lan.
Rou
te 1
40 w
ill c
ontin
ue to
pro
vide
ser
vice
to P
arks
ide
Mid
dle
Sch
ool.
Kee
p ro
ute
as is
/ do
not
cha
nge
- ser
ves
Bay
hill
Sho
ppin
g C
ente
rTh
e S
ervi
ce P
lan
is in
tend
ed to
incr
ease
ride
rshi
p an
d re
venu
es,
with
in th
e cu
rren
t cos
t stru
ctur
e of
the
Sam
Tran
s bu
dget
. W
ith th
at
cons
train
t in
min
d, n
ot a
ll ro
utes
may
be
mai
ntai
ned
in th
e S
ervi
ce
Pla
n. R
oute
43
and
141
will
ser
ve th
e B
ayhi
ll S
hopp
ing
Cen
ter.
Che
rry
Ave
and
Bay
hill
is s
erve
d by
oth
er ro
utes
incl
udin
g sh
uttle
se
rvic
es.
141
Rea
lign
rout
e vi
a S
an B
runo
Ave
rath
er th
an
Jene
vein
Ave
to s
erve
She
lter C
reek
ride
rs m
ore
dire
ctly
from
the
San
Bru
no B
AR
T st
atio
n. R
un o
nly
scho
ol tr
ippe
rs o
n se
gmen
ts a
long
San
Mat
eo A
ve
and
3rd
Ave
.
7E
xten
d ho
urs
- to
serv
e S
enio
r Cen
ter
Upd
ated
rout
e sc
hedu
le (a
s of
1/1
3/13
) has
a s
top
at 3
:45P
M
Oth
er R
oute
sN
/A2
Bris
bane
/Bay
shor
e S
enio
r Shu
ttle
- inc
reas
e se
rvic
eTh
e S
ervi
ce P
lan
is in
tend
ed to
incr
ease
ride
rshi
p an
d re
venu
es,
with
in th
e cu
rren
t cos
t stru
ctur
e of
the
Sam
Tran
s bu
dget
. W
ith th
at
cons
train
t in
min
d, n
ot a
ll ro
utes
may
hav
e in
crea
sed
serv
ice
in th
e S
ervi
ce P
lan.
Kee
p ro
ute
as is
/ do
not
cha
nge
The
Ser
vice
Pla
n is
inte
nded
to in
crea
se ri
ders
hip
and
reve
nues
, w
ithin
the
curr
ent c
ost s
truct
ure
of th
e S
amTr
ans
budg
et.
With
that
co
nstra
int i
n m
ind,
not
all
rout
es m
ay b
e m
aint
aine
d in
the
Ser
vice
P
lan.
The
new
Rou
te 2
52 w
ill b
ette
r ser
ve th
e S
an M
ateo
Mon
te
Dia
blo
neig
hbor
hood
.In
crea
se s
ervi
ce/a
dd c
apac
ity (c
row
ded
at s
choo
l tim
es),
impr
ove
timin
gs (w
ith C
altra
in)
Rou
te 2
50 w
ill in
crea
se fr
eque
ncy
from
60
min
utes
to 3
0 m
inut
es in
th
e ev
enin
g.
We
will
kee
p tra
ck o
f rid
ersh
ip a
nd m
ake
frequ
ency
cha
nges
to
resp
ond
to in
crea
sed
rider
ship
as
poss
ible
.Im
pact
on
seni
ors
and/
or d
isab
led
popu
latio
ns -
deve
lopm
enta
lly d
isab
le g
roup
hom
e an
d se
nior
cen
ter
cent
er o
n ol
d ro
ute,
hig
h %
of s
enio
rs in
Fos
ter C
ity
Rou
te 2
51 a
long
Bea
ch P
ark
Blv
d w
ill b
e re
stor
ed. R
oute
54
will
co
ntin
ue to
pro
vide
pea
k se
rvic
e to
Fos
ter C
ity.
Kee
p ro
ute
as is
/ do
not
cha
nge
Rou
te 2
51 a
long
Bea
ch P
ark
Blv
d w
ill b
e re
stor
ed. T
he S
ervi
ce P
lan
is in
tend
ed to
incr
ease
ride
rshi
p an
d re
venu
es, w
ithin
the
curr
ent
cost
stru
ctur
e of
the
Sam
Tran
s bu
dget
. W
ith th
at c
onst
rain
t in
min
d,no
t all
rout
es m
ay b
e m
aint
aine
d in
the
Ser
vice
Pla
n.
Incr
ease
ser
vice
/freq
uenc
y (S
unda
y se
rvic
e)Th
e S
ervi
ce P
lan
is in
tend
ed to
incr
ease
ride
rshi
p an
d re
venu
es,
with
in th
e cu
rren
t cos
t stru
ctur
e of
the
Sam
Tran
s bu
dget
. W
ith th
at
cons
train
t in
min
d, n
ot a
ll ro
utes
may
hav
e in
crea
sed
serv
ice
in th
e S
ervi
ce P
lan.
260
Kee
p ro
ute
as is
/ do
not
cha
nge
- do
not r
erou
te, d
o no
t re
mov
e S
atur
day
serv
ice
The
Ser
vice
Pla
n is
inte
nded
to in
crea
se ri
ders
hip
and
reve
nues
, w
ithin
the
curr
ent c
ost s
truct
ure
of th
e S
amTr
ans
budg
et.
With
that
co
nstra
int i
n m
ind,
not
all
rout
es m
ay b
e m
aint
aine
d in
the
Ser
vice
P
lan.
260
Impa
ct o
n se
nior
s / d
isab
led
The
Ser
vice
Pla
n is
inte
nded
to in
crea
se ri
ders
hip
and
reve
nues
, w
ithin
the
curr
ent c
ost s
truct
ure
of th
e S
amTr
ans
budg
et.
With
that
co
nstra
int i
n m
ind,
not
all
rout
es m
ay b
e m
aint
aine
d in
the
Ser
vice
P
lan.
This
rout
e w
ill in
crea
se s
ervi
ce fr
eque
ncy
to 3
0 m
inut
es o
n w
eekd
ays
and
Sat
urda
ys a
nd 6
0 m
inut
es o
n S
unda
y.
Rou
te 1
31 a
nd E
CR
are
alte
rnat
ives
to R
oute
133
. R
oute
131
will
hav
e fre
quen
cies
of 1
5 m
inut
es
and
30
min
utes
in th
e ev
enin
gs (c
ompa
red
to
Rou
te 1
32's
freq
uenc
ies
of 3
0 m
inut
es a
nd 6
0 m
inut
es).
Rou
te 1
31 w
ill h
ave
wee
kend
ser
vice
w
ith fr
eque
ncie
s of
30
min
utes
the
entir
e w
eeke
nd. E
CR
will
pro
vide
all
day
wee
kday
and
w
eeke
nd s
ervi
ce w
ith fr
eque
ncy
of 1
5 m
inut
es.
Rou
te 2
50 w
ill in
crea
se fr
eque
ncy
from
60
min
utes
to 3
0 m
inut
es in
the
even
ing.
The
new
R
oute
252
will
bet
ter s
erve
the
San
Mat
eo M
onte
D
iabl
o ne
ighb
orho
od.
Rem
ove
the
Brid
ge P
arkw
ay lo
op in
Red
woo
d S
hore
s. D
isco
ntin
ue S
atur
day
serv
ice.
17
140
Stra
ight
en ro
ute
alon
g S
neat
h La
ne b
etw
een
Che
rry
Ave
and
the
San
Bru
no B
AR
T S
tatio
n an
d al
ong
Long
view
Dr.
24
250
Spl
it in
to tw
o ne
w ro
utes
. Rou
te 2
50 w
ill c
ontin
ue to
se
rve
dow
ntow
n S
an M
ateo
dire
ctly
from
Nor
folk
St
via
3rd
Ave
.
18
133
Incr
ease
ser
vice
freq
uenc
y to
30
min
utes
on
wee
kday
s an
d S
atur
days
and
60
min
utes
on
Sun
day
betw
een
Airp
ort B
lvd/
Lind
en A
ve a
nd S
an B
runo
B
AR
T; d
isco
ntin
ue ro
ute
segm
ent b
etw
een
Ser
ram
onte
Sho
ppin
g C
ente
r and
Spr
uce
Ave
/Hun
tingt
on A
ve.
24
Cen
tral
Cou
nty
251
Dis
cont
inue
the
Bea
ch P
ark
Bou
leva
rd/E
ast H
illsd
ale
Bou
leva
rd lo
op in
Fos
ter C
ity.
The
new
alig
nmen
t w
ould
trav
el fr
om B
ridge
poin
te S
hopp
ing
Cen
ter t
o H
illsd
ale
Mal
l via
Fos
ter C
ity B
oule
vard
, Bea
ch P
ark
Bou
leva
rd, E
dgew
ater
Bou
leva
rd, a
nd H
illsd
ale
Bou
leva
rd
158
Pag
e 2
of 6
SAMTRANS SER V ICE PLAN -MAY 2013 | C -12 6
Rou
teSS
P Pr
opos
ed C
hang
eTo
tal C
omm
ents
Rec
eive
dC
omm
ent T
hem
esR
espo
nses
Add
ition
al Im
prov
emen
ts a
nd A
ltern
ativ
es
Rou
te ta
kes
too
long
(sch
ool k
ids
can'
t mak
e it
to s
choo
l on
time)
We
mon
itor r
oute
s an
d w
ork
clos
ely
with
the
scho
ols
to ti
me
serv
ices
with
sch
ool s
ched
ules
. P
leas
e le
t us
know
if a
cur
rent
sc
hedu
le d
oes
not s
uppo
rt sc
hool
tim
es.
Mod
ify ro
ute
- to
serv
e m
ore
scho
ol c
hild
ren
We
will
con
tinue
to m
onito
r the
rout
e an
d lo
ok fo
r opp
ortu
nitie
s to
in
crea
se ri
ders
hip.
Kee
p as
is -
no
othe
r dire
ct ro
ute
to B
AR
TTh
e S
ervi
ce P
lan
is in
tend
ed to
incr
ease
ride
rshi
p an
d re
venu
es,
with
in th
e cu
rren
t cos
t stru
ctur
e of
the
Sam
Tran
s bu
dget
. W
ith th
at
cons
train
t in
min
d, n
ot a
ll ro
utes
may
be
mai
ntai
ned
in th
e S
ervi
ce
Pla
n. R
oute
359
has
ver
y lo
w ri
ersh
ip a
nd s
ervi
ce p
erfo
rman
ce.
Rou
te 5
4 or
251
to th
e K
X p
rovi
des
serv
ice
to B
AR
T.
Sug
gest
ions
- re
duce
the
num
ber o
f run
s to
pea
k pe
riods
bu
t do
not e
limin
ate.
If e
limin
ated
, inc
reas
e fre
quen
cy o
f 251
The
Ser
vice
Pla
n is
inte
nded
to in
crea
se ri
ders
hip
and
reve
nues
, w
ithin
the
curr
ent c
ost s
truct
ure
of th
e S
amTr
ans
budg
et.
With
that
co
nstra
int i
n m
ind,
not
all
rout
es m
ay b
e m
aint
aine
d in
the
Ser
vice
P
lan.
Rou
te 3
59 h
as v
ery
low
rier
ship
and
ser
vice
per
form
ance
.W
e w
ill m
onito
r rid
ersh
ip a
nd m
ake
chan
ges
to fr
eque
ncy
base
d on
ne
ed w
hen
poss
ible
.
Oth
er R
oute
sN
/A2
Res
tore
FX
The
Ser
vice
Pla
n is
inte
nded
to in
crea
se ri
ders
hip
and
reve
nues
, w
ithin
the
curr
ent c
ost s
truct
ure
of th
e S
amTr
ans
budg
et.
With
that
co
nstra
int i
n m
ind,
not
all
rout
es m
ay b
e m
aint
aine
d in
the
Ser
vice
P
lan.
Rou
te 5
4 or
251
to th
e K
X p
rovi
des
serv
ice
to B
AR
T.
85N
o ch
ange
reco
mm
ende
d.3
Rou
te s
houl
d co
ver m
ore
area
s an
d pr
ovid
e be
tter e
veni
ng
and
wee
kend
ser
vice
The
Ser
vice
Pla
n is
inte
nded
to in
crea
se ri
ders
hip
and
reve
nues
, w
ithin
the
curr
ent c
ost s
truct
ure
of th
e S
amTr
ans
budg
et.
With
that
co
nstra
int i
n m
ind,
not
all
rout
es m
ay h
ave
incr
ease
d se
rvic
e in
the
Ser
vice
Pla
n.K
eep
rout
e as
is /
do n
ot c
hang
e - k
eep
Sat
urda
y se
rvic
eS
ervi
ce e
ast o
f 101
has
bee
n re
stor
ed a
nd e
nhan
ced
on w
eekd
ays.
The
Ser
vice
Pla
n is
inte
nded
to in
crea
se ri
ders
hip
and
reve
nues
, w
ithin
the
curr
ent c
ost s
truct
ure
of th
e S
amTr
ans
budg
et.
With
that
co
nstra
int i
n m
ind,
not
all
rout
es m
ay b
e m
aint
aine
d in
the
Ser
vice
P
lan.
Mod
ify ro
ute
- hav
e it
serv
e pa
rt of
271
rout
e if
271
is b
eing
re
duce
dW
e w
ill c
ontin
ue to
mon
itor t
he ro
ute
and
look
for o
ppor
tuni
ties
to
impr
ove
serv
ice
thro
ugh
mod
ifyin
g th
e ro
ute.
Kee
p ro
ute
as is
/ do
not
cha
nge
- do
not r
educ
e se
rvic
eTh
e S
ervi
ce P
lan
is in
tend
ed to
incr
ease
ride
rshi
p an
d re
venu
es,
with
in th
e cu
rren
t cos
t stru
ctur
e of
the
Sam
Tran
s bu
dget
. W
ith th
at
cons
train
t in
min
d, n
ot a
ll ro
utes
may
be
mai
ntai
ned
in th
e S
ervi
ce
Pla
n.Im
pact
on
seni
ors
- nee
d ac
cess
to W
oods
ide
Pla
za a
nd
Com
mun
ity C
ente
rTh
e S
ervi
ce P
lan
is in
tend
ed to
incr
ease
ride
rshi
p an
d re
venu
es,
with
in th
e cu
rren
t cos
t stru
ctur
e of
the
Sam
Tran
s bu
dget
. W
ith th
at
cons
train
t in
min
d, n
ot a
ll ro
utes
may
be
mai
ntai
ned
in th
e S
ervi
ce
Pla
n. R
oute
274
ser
ves
the
Red
Mor
ton
Com
mun
ity C
ente
r and
the
new
rout
e 27
5 se
rves
Woo
dsid
e P
laza
.Im
pact
on
child
ren
/ sch
ools
- C
anad
a C
olle
ge h
as S
atur
day
cour
ses
and
othe
r sch
ool p
rogr
ams
Rou
te 2
75 w
ill b
e im
prov
ed to
pro
vide
Sat
urda
y se
rvic
e to
Can
ada
Col
lege
via
Woo
dsid
e R
oad
and
the
280
freew
ay.
Sug
gest
ions
- cu
t Sat
urda
y se
rvic
e do
wn
to a
rriv
e/de
part
at
the
colle
ge a
t 8 a
.m.,
9 a.
m.,
12 p
.m.,
4 p.
m. &
5 p
.m. T
his
wou
ld c
ut th
e se
rvic
e by
50%
Rou
te 2
75 w
ill b
e im
prov
ed to
pro
vide
Sat
urda
y se
rvic
e to
Can
ada
Col
lege
via
Woo
dsid
e R
oad
and
the
280
freew
ay.
Impr
ove
timin
gs w
ith C
altra
inW
e w
ill m
onito
r the
sch
edul
e an
d lo
ok fo
r way
s to
impr
ove
timed
tra
nsfe
rs w
ith C
altra
in
275
A n
ew ro
ute
will
repl
ace
the
mos
t pro
duct
ive
porti
on
of th
e ex
istin
g R
oute
295
alo
ng W
oods
ide
Rd
and
oper
ate
at 3
0 m
inut
e da
ytim
e fre
quen
cy o
n w
eekd
ays.
3E
xten
d ro
ute
The
Ser
vice
Pla
n is
inte
nded
to in
crea
se ri
ders
hip
and
reve
nues
, w
ithin
the
curr
ent c
ost s
truct
ure
of th
e S
amTr
ans
budg
et.
With
that
co
nstra
int i
n m
ind,
not
all
rout
es m
ay b
e m
aint
aine
d in
the
Ser
vice
P
lan.
280
Kee
p as
is -
no
othe
r opt
ions
- R
t 281
and
shu
ttle
do n
ot
adeq
uate
ly s
erve
are
aW
hile
the
rout
e is
stil
l a c
andi
date
for d
isco
ntin
uatio
n, S
amTr
ans
will
no
t mak
e ch
ange
s un
til c
oord
inat
ion
with
the
City
of E
ast P
alo
Alto
's
shut
tle s
ervi
ce o
ccur
s.In
crea
se fr
eque
ncie
s, im
prov
e tim
ings
with
Cal
train
and
sh
uttle
The
Ser
vice
Pla
n is
inte
nded
to in
crea
se ri
ders
hip
and
reve
nues
, w
ithin
the
curr
ent c
ost s
truct
ure
of th
e S
amTr
ans
budg
et.
With
that
co
nstra
int i
n m
ind,
not
all
rout
es m
ay h
ave
incr
ease
d se
rvic
e in
the
Ser
vice
Pla
n.W
e w
ill m
onito
r the
sch
edul
e an
d lo
ok fo
r way
s to
impr
ove
timed
tra
nsfe
rs w
ith C
altra
in28
0S
ugge
stio
ns -
if 28
0 cu
t, ne
ed to
impr
ove
281
and
shut
tle
serv
ice
Rou
te h
as b
een
rest
ored
.
359
Can
dida
te fo
r dis
cont
inua
tion.
27
274
Dis
cont
inue
Sat
urda
y se
rvic
e.6213
271
Ope
rate
sch
ool t
rips
only
and
dis
cont
inue
all-
day
sche
dule
.16
Can
dida
te fo
r dis
cont
inua
tion.
44
262
Ope
rate
for s
choo
l trip
s on
ly a
nd d
isco
ntin
ue a
ll-da
y se
rvic
e.15
270
Rea
lign
rout
e be
twee
n R
edw
ood
City
Cal
train
and
Fl
oren
ce/1
7th
alon
g M
arsh
all S
t, B
road
way
, and
Bay
R
d, in
crea
sing
freq
uenc
y to
30
min
utes
. D
isco
ntin
ue
the
rout
e se
gmen
t nea
r Bay
shor
e R
oad.
Dis
cont
inue
S
atur
day
serv
ice.
Sout
h C
ount
y
Pag
e 3
of 6
C-127 | S A M T RA N S S ER V ICE P LA N - MAY 2013
Rou
teSS
P Pr
opos
ed C
hang
eTo
tal C
omm
ents
Rec
eive
dC
omm
ent T
hem
esR
espo
nses
Add
ition
al Im
prov
emen
ts a
nd A
ltern
ativ
es
281
Min
or ro
ute
adju
stm
ents
, inc
ludi
ng te
rmin
atin
g th
e ro
ute
at P
alo
Alto
Tra
nsit
Cen
ter a
nd s
traig
hten
ing
the
alig
nmen
t alo
ng N
ewbr
idge
Stre
et in
Eas
t Pal
o A
lto.
Wee
kday
freq
uenc
y in
crea
sed
to 1
5 m
inut
es.
13S
ugge
stio
ns -
if 28
0 cu
t, ne
ed to
impr
ove
281
(sta
rt ea
rlier
, m
odify
rout
e)S
amTr
ans
will
not
mak
e ch
ange
s un
til c
oord
inat
ion
with
the
City
of
Eas
t Pal
o A
lto's
shu
ttle
serv
ice
occu
rs.
Impa
cts
on s
enio
rs a
nd/o
r dis
able
d po
pula
tions
- se
nior
s us
e th
is ro
ute,
con
nect
ions
to s
enio
r cen
ters
and
chu
rch
Sun
day
rider
ship
is lo
w b
ut th
e P
acifi
ca A
ltern
ativ
e S
ervi
ce P
ilot w
ill
be p
rovi
ded.
Kee
p ro
ute
as is
/ do
not
cha
nge
Sun
day
rider
ship
is lo
w b
ut th
e P
acifi
ca A
ltern
ativ
e S
ervi
ce P
ilot w
ill
be p
rovi
ded.
Cla
rifyi
ng q
uest
ions
on
how
the
alte
rnat
ive
pilo
t will
wor
kP
acifi
ca A
ltern
ativ
e S
ervi
ce P
ilot s
houl
d pr
ovid
e al
l-day
ser
vice
at a
lo
wer
cos
t tha
n tra
ditio
nal b
us s
ervi
ce16
No
chan
ge re
com
men
ded.
3In
crea
se s
ervi
ce to
com
pens
ate
for R
oute
14
serv
ice
cuts
.A
ltern
ativ
e pi
lot i
n P
acifi
ca s
houl
d pr
ovid
e al
l-day
ser
vice
.Th
e ne
w P
acifi
ca A
ltern
ativ
e S
ervi
ce P
ilot w
ill
prov
ide
all-d
ay s
ervi
ce a
t a lo
wer
cos
t tha
n tra
ditio
nal b
us s
ervi
ce a
nd c
over
the
area
co
ntai
ning
Cre
spi,
Lind
a M
ar, a
nd P
ark
Pla
za
shop
ping
cen
ters
on
a ca
ll an
d rid
e ba
sis.
Impa
ct o
n ch
ildre
n / s
choo
ls (i
f con
solid
ated
with
rout
e 29
4 -
no a
dd'l
capa
city
ava
ilabl
e)To
com
pens
ate
for n
ew 2
94 tr
ansf
er ri
ders
, rou
te w
ill s
ee in
crea
sed
frequ
enci
es fr
om 9
0 m
inut
es to
60
min
utes
on
the
wee
kday
s.
Sug
gest
ions
– in
crea
se b
us c
apac
ity (a
ssum
ed s
pillo
ver
from
294
)To
com
pens
ate
for n
ew 2
94 tr
ansf
er ri
ders
, rou
te w
ill s
ee in
crea
sed
frequ
enci
es fr
om 9
0 m
inut
es to
60
min
utes
on
the
wee
kday
s.
keep
rout
e as
is /
do n
ot c
hang
e –
do n
ot c
onso
lidat
e ro
ute
with
294
.Th
e S
ervi
ce P
lan
is in
tend
ed to
incr
ease
ride
rshi
p an
d re
venu
es,
with
in th
e cu
rren
t cos
t stru
ctur
e of
the
Sam
Tran
s bu
dget
. W
ith th
at
cons
train
t in
min
d, n
ot a
ll ro
utes
may
be
mai
ntai
ned
in th
e S
ervi
ce
Pla
n.
exte
nd h
ours
(ear
lier a
nd la
ter)
to c
ompe
nsat
e fo
r 118
loss
New
wee
kday
ser
vice
to L
inda
Mar
Par
k &
Rid
e to
beg
in a
t 6A
M
Impr
ove
timin
gs w
ith o
ther
rout
es (1
12, 1
22)
We
will
mon
itor t
he s
ched
ule
and
look
for w
ays
to im
prov
e tim
ed
trans
fers
with
oth
er ro
utes
mod
ify ro
ute
- to
redu
ce o
verla
p w
ith 1
12 a
nd m
ake
mor
e di
rect
(fas
ter)
dur
ing
peak
per
iods
We
will
con
tinue
to m
onito
r the
rout
e an
d lo
ok fo
r opp
ortu
nitie
s to
im
prov
e se
rvic
e th
roug
h m
odify
ing
the
rout
e.
exte
nd h
ours
(ear
lier a
nd la
ter)
to c
ompe
nsat
e fo
r 118
loss
118
peak
trip
s w
ill b
e re
stor
ed
Mod
ify ro
ute
for c
omm
ute
and
non-
com
mut
e tim
es to
co
mpe
nsat
e fo
r 118
loss
118
peak
trip
s w
ill b
e re
stor
ed
Impr
ove
dead
-hea
ding
of r
oute
- do
n't m
ake
it so
rush
ed,
use
as a
noth
er ro
ute
We
will
mon
itor t
he ro
ute
and
sche
dule
and
look
for w
ays
to m
ake
serv
ice
mor
e ef
ficie
nt.
keep
as
is -
othe
r opt
ions
(110
/112
) muc
h sl
ower
and
do
not
star
t ear
ly e
noug
hR
oute
118
will
mai
ntai
n pe
ak h
our t
rips.
Rou
te 1
10 -
new
wee
kday
se
rvic
e to
Lin
da M
ar P
ark
& R
ide
to b
egin
at 6
AM
. ke
ep ro
ute
as is
/ do
not
cha
nge
Rou
te h
as lo
w s
ervi
ce p
erfo
rman
ce.
keep
as
is –
pop
ular
rout
e w
ith h
igh
rider
ship
dur
ing
peak
pe
riods
Rou
te 1
18 w
ill m
aint
ain
peak
hou
r trip
s.
sugg
estio
ns –
suc
h as
: rep
lace
with
exp
ress
shu
ttle,
do
not
disc
ontin
ue b
ut ju
st re
duce
ser
vice
to p
eaks
, im
prov
e 11
0/11
2
Rou
te 1
18 w
ill m
aint
ain
peak
hou
r trip
s. R
oute
110
- ne
w w
eekd
ay
serv
ice
to L
inda
Mar
Par
k &
Rid
e to
beg
in a
t 6A
MR
oute
has
low
ser
vice
per
form
ance
.O
ther
Rou
tes
N/A
2R
esto
re D
XTh
e S
ervi
ce P
lan
is in
tend
ed to
incr
ease
ride
rshi
p an
d re
venu
es,
with
in th
e cu
rren
t cos
t stru
ctur
e of
the
Sam
Tran
s bu
dget
. W
ith th
at
cons
train
t in
min
d, n
ot a
ll ro
utes
may
be
mai
ntai
ned
in th
e S
ervi
ce
Pla
n.
Kee
p ro
ute
as is
/ do
not
cha
nge
Rou
te h
as b
een
rest
ored
.K
eep
as is
- ot
her o
ptio
ns m
ore
expe
nsiv
e (tr
ansf
er c
osts
) an
d un
safe
(Bay
shor
e, A
rleta
, Mun
i T li
ne)
Rou
te h
as b
een
rest
ored
.
Kee
p as
is -
no
othe
r opt
ions
- B
risba
ne is
olat
ed a
nd n
o pu
blic
tran
sit a
ltern
ativ
es.
Rou
te h
as b
een
rest
ored
.
294
Impa
ct o
n ch
ildre
n / s
choo
ls -
rout
es a
lread
y cr
owde
d w
ith
stud
ents
To c
ompe
nsat
e fo
r new
294
tran
sfer
ride
rs, R
oute
17
will
see
in
crea
sed
frequ
enci
es fr
om 9
0 m
inut
es to
60
min
utes
on
the
wee
kda y
s.29
4K
eep
rout
e as
is /
do n
ot c
hang
eTh
e S
ervi
ce P
lan
is in
tend
ed to
incr
ease
ride
rshi
p an
d re
venu
es,
with
in th
e cu
rren
t cos
t stru
ctur
e of
the
Sam
Tran
s bu
dget
. W
ith th
at
cons
train
t in
min
d, n
ot a
ll ro
utes
may
be
mai
ntai
ned
in th
e S
ervi
ce
Pla
n.
Mod
ify ro
ute
- inc
lude
a s
top
at M
ain/
Kel
lyM
ain/
Kel
ly w
ill b
e th
e tra
nsfe
r poi
nt to
Rt 1
7
The
new
Pac
ifica
Alte
rnat
ive
Ser
vice
Pilo
t will
pr
ovid
e al
l-day
ser
vice
at a
low
er c
ost t
han
tradi
tiona
l bus
ser
vice
and
cov
er th
e ar
ea
cont
aini
ng C
resp
i, Li
nda
Mar
, and
Par
k P
laza
sh
oppi
ng c
ente
rs o
n a
call
and
ride
basi
s.
Rou
te 1
7 w
ill b
e ex
tend
edd
to L
inda
Mar
Par
k an
d R
ide
on w
eekd
ays,
mat
chin
g th
e cu
rren
t wee
kend
al
ignm
ent.
Impr
ove
frequ
enci
es fr
om 9
0 m
inut
es
to 6
0 m
inut
es o
n th
e w
eekd
ays.
Rou
te w
ill h
ave
new
wee
kday
ser
vice
from
Lin
da
Mar
Par
k &
Rid
e be
ginn
ing
at 6
AM
.
Mul
ti-C
ity
Rou
te 1
10 w
ill h
ave
new
wee
kday
ser
vice
from
Li
nda
Mar
Par
k &
Rid
e be
ginn
ing
at 6
AM
.
To c
ompe
nsat
e fo
r new
294
tran
sfer
ride
rs, R
oute
17
will
see
incr
ease
d fre
quen
cies
from
90
min
utes
to
60
min
utes
on
the
wee
kday
s.
Term
inat
e ro
ute
in H
alf M
oon
Bay
to e
limin
ate
dupl
icat
ion
with
Rou
te 1
7. A
dd 9
0 m
inut
e fre
quen
cy
for w
eeke
nd s
ervi
ce. S
ervi
ce re
alig
ned
from
A
lam
eda
de la
s P
ulga
s to
El C
amin
o R
eal.
51
118
No
chan
ge re
com
men
ded.
12
292
Pea
k-on
ly, l
imite
d-st
op s
ervi
ce in
to S
an F
ranc
isco
on
wee
kday
s on
ly.
The
rout
e w
ill s
till p
rovi
de a
ll-da
y se
rvic
e be
twee
n S
an M
ateo
and
Bris
bane
.
253
24
Can
dida
te fo
r dis
cont
inua
tion.
173
Coa
stsi
de14
Run
pea
k-on
ly w
eekd
ay s
choo
l trip
s an
d di
scon
tinue
al
l-day
ser
vice
. Dis
cont
inue
Sun
day
Ser
vice
.19
17E
xten
d ro
ute
to L
inda
Mar
Par
k an
d R
ide
on
wee
kday
s, m
atch
ing
the
curr
ent w
eeke
nd a
lignm
ent.
Impr
ove
frequ
enci
es o
n w
eekd
ays.
110
112
No
chan
ge re
com
men
ded.
10
Pag
e 4
of 6
SAMTRANS SER V ICE PLAN -MAY 2013 | C -12 8
Rou
teSS
P Pr
opos
ed C
hang
eTo
tal C
omm
ents
Rec
eive
dC
omm
ent T
hem
esR
espo
nses
Add
ition
al Im
prov
emen
ts a
nd A
ltern
ativ
es
Kee
p ro
ute
as is
/ do
not
cha
nge
The
Ser
vice
Pla
n is
inte
nded
to in
crea
se ri
ders
hip
and
reve
nues
, w
ithin
the
curr
ent c
ost s
truct
ure
of th
e S
amTr
ans
budg
et.
With
that
co
nstra
int i
n m
ind,
not
all
rout
es m
ay b
e m
aint
aine
d in
the
Ser
vice
P
lan.
The
new
rout
e 27
5 w
ill re
plac
e th
e m
ost p
rodu
ctiv
e po
rtion
of t
he
exis
ting
Rou
te 2
95 a
long
Woo
dsid
e R
d an
d op
erat
e at
30
min
ute
dayt
ime
frequ
ency
on
wee
kday
s.
Kee
p as
is -
no
othe
r opt
ions
in W
est M
enlo
Par
k (A
lam
eda
De
Las
Pul
gas)
The
Ser
vice
Pla
n is
inte
nded
to in
crea
se ri
ders
hip
and
reve
nues
, w
ithin
the
curr
ent c
ost s
truct
ure
of th
e S
amTr
ans
budg
et.
With
that
co
nstra
int i
n m
ind,
not
all
rout
es m
ay b
e m
aint
aine
d in
the
Ser
vice
P
lan.
Pos
itive
feed
back
on
prop
osed
cha
nges
Than
k yo
u.
Incr
ease
cap
acity
- cr
owde
d bu
ses
We
will
kee
p tra
ck o
f rid
ersh
ip a
nd m
ake
frequ
ency
cha
nges
to
resp
ond
to in
crea
sed
rider
ship
as
poss
ible
. Th
e im
prov
ed
frequ
ency
pro
pose
d sh
ould
hel
p w
ith th
is is
sue.
297
No
chan
ge re
com
men
ded.
4R
un d
urin
g th
e da
yR
ider
s ca
n us
e R
oute
397
dur
ing
the
day.
Pos
itive
feed
back
on
prop
osed
cha
nges
Than
k yo
u.
Rou
te p
rovi
des
good
ser
vice
Than
k yo
u.
Kee
p as
is -
kee
p se
rvic
e to
SF
The
Ser
vice
Pla
n is
inte
nded
to in
crea
se ri
ders
hip
and
reve
nues
, w
ithin
the
curr
ent c
ost s
truct
ure
of th
e S
amTr
ans
budg
et.
With
that
co
nstra
int i
n m
ind,
not
all
rout
es m
ay b
e m
aint
aine
d in
the
Ser
vice
P
lan.
The
term
inus
at D
aly
City
BA
RT
stat
ion
prov
ides
sev
eral
opt
ions
for
rider
s to
acc
ess
San
Fra
ncis
co, i
nclu
ding
BA
RT
and
Mun
i.
Pos
itive
feed
back
on
prop
osed
cha
nges
Than
k yo
u.
397
No
chan
ge re
com
men
ded.
15K
eep
rout
e as
is /
do n
ot c
hang
eN
o ch
ange
reco
mm
ende
d.M
odify
rout
e - p
rovi
de s
ervi
ce to
San
Bru
no, S
SF
BA
RT
stat
ions
The
Ser
vice
Pla
n is
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nded
to in
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se ri
ders
hip
and
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, w
ithin
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ent c
ost s
truct
ure
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e S
amTr
ans
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et.
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that
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nstra
int i
n m
ind,
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all
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es m
ay h
ave
incr
ease
d se
rvic
e in
the
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vice
Pla
n.
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te p
rovi
des
good
ser
vice
Than
k yo
u.K
XK
eep
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e as
is -
mai
ntai
n se
rvic
e to
Pal
o A
lto a
nd to
SF
The
Ser
vice
Pla
n is
inte
nded
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crea
se ri
ders
hip
and
reve
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, w
ithin
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ost s
truct
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e S
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that
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nstra
int i
n m
ind,
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all
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es m
ay b
e m
aint
aine
d in
the
Ser
vice
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lan.
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ride
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p an
d m
ultip
le a
ltern
ativ
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rvic
es a
re a
vaila
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g M
uni,
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train
, and
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R s
ervi
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impr
oved
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ute
(con
solid
atio
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, 39
1, a
nd E
CR
) will
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ry 1
5 m
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etw
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y C
ity a
nd P
alo
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sev
en
days
a w
eek.
Incr
ease
freq
uenc
ies
The
Ser
vice
Pla
n is
inte
nded
to in
crea
se ri
ders
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and
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, w
ithin
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ent c
ost s
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e S
amTr
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nstra
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n m
ind,
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es m
ay h
ave
incr
ease
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rvic
e in
the
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vice
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n.
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gest
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- m
aint
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at le
ast o
ne/s
ome
expr
ess
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idda
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tiliz
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alle
r bus
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urin
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kTh
e S
ervi
ce P
lan
is in
tend
ed to
incr
ease
ride
rshi
p an
d re
venu
es,
with
in th
e cu
rren
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t stru
ctur
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the
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Tran
s bu
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. W
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at
cons
train
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min
d, n
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utes
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crea
sed
serv
ice
in th
e S
ervi
ce P
lan.
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re a
re m
ultip
le o
ptio
ns fo
r ser
vice
into
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at o
ff-pe
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mes
.
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ers
unaw
are
of S
SP
- m
ore
adve
rtise
men
t nee
ded,
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peci
ally
flye
rs o
n bu
ses
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sing
on
impa
cted
rout
es)
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have
don
e ex
tens
ive
outre
ach
to p
rovi
de th
e pu
blic
with
the
tool
s to
com
men
t and
pro
vide
feed
back
for t
he S
SP
Mor
e ou
treac
h in
Spa
nish
, Chi
nese
, and
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alog
Bris
bane
pub
lic m
eetin
g ne
eded
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be
hold
ing
Bris
bane
pub
lic m
eetin
g in
Mar
ch 2
013.
Sam
Tran
s bo
ard
and
staf
f sho
uld
ride
buse
s to
und
erst
and
cust
omer
sTh
ank
you,
man
y of
our
boa
rd m
embe
rs m
ade
a co
ncer
ted
effo
rt to
rid
e as
man
y ro
utes
as
poss
ible
.
Oth
erS
SP
Pro
cess
N/A
57
The
impr
oved
EC
R ro
ute
(con
solid
atio
n of
390
, 39
1, a
nd E
CR
) will
pro
vide
ser
vice
eve
ry 1
5 m
inut
es b
etw
een
Dal
y C
ity a
nd P
alo
Alto
sev
en
days
a w
eek.
The
impr
oved
EC
R ro
ute
(con
solid
atio
n of
390
, 39
1, a
nd E
CR
) will
pro
vide
ser
vice
eve
ry 1
5 m
inut
es b
etw
een
Dal
y C
ity a
nd P
alo
Alto
sev
en
days
a w
eek.
The
impr
oved
EC
R ro
ute
(con
solid
atio
n of
390
, 39
1, a
nd E
CR
) will
pro
vide
ser
vice
eve
ry 1
5 m
inut
es b
etw
een
Dal
y C
ity a
nd P
alo
Alto
sev
en
days
a w
eek.
Sho
rten
rout
e to
ope
rate
bet
wee
n R
edw
ood
City
C
altra
in S
tatio
n an
d S
an F
ranc
isco
Inte
rnat
iona
l A
irpor
t all
day
with
pea
k-on
ly s
ervi
ce in
to S
an
Fran
cisc
o on
wee
kday
s on
ly. H
ourly
ser
vice
bet
wee
n R
edw
ood
City
and
SFO
on
wee
kend
s.
74
Con
solid
ate
Rou
tes
390
and
391
into
a s
ingl
e Lo
cal
bus
rout
e. T
he c
onso
lidat
ed b
us s
ervi
ce w
ill o
pera
te
ever
y 15
min
utes
bet
wee
n D
aly
City
and
Pal
o A
lto.
Ext
end
wee
kend
con
solid
ate
rout
e fro
m D
aly
City
to
Pal
o A
lto w
ith 1
5-m
inut
e fre
quen
cy d
urin
g th
e da
y.
EC
RN
/A23
296
Impr
ove
serv
ice
to e
very
15
min
utes
dur
ing
wee
kday
s an
d 30
min
utes
on
Sat
urda
y.15
390
Con
solid
ate
Rou
tes
390
and
391
into
a s
ingl
e Lo
cal
bus
rout
e. T
he c
onso
lidat
ed b
us s
ervi
ce w
ill o
pera
te
ever
y 15
min
utes
bet
wee
n D
aly
City
and
Pal
o A
lto.
Ext
end
wee
kend
con
solid
ate
rout
e fro
m D
aly
City
to
Pal
o A
lto w
ith 1
5-m
inut
e fre
quen
cy d
urin
g th
e da
y.
32
391
295
Dis
cont
inue
the
sout
hern
seg
men
t and
term
inat
e at
S
an M
ateo
Cal
train
Sta
tion
in th
e no
rth a
nd S
an
Car
los
Cal
train
Sta
tion
in th
e so
uth.
26 31
Pag
e 5
of 6
C-129 | S A M T RA N S S ER V ICE P LA N - MAY 2013
Rou
teSS
P Pr
opos
ed C
hang
eTo
tal C
omm
ents
Rec
eive
dC
omm
ent T
hem
esR
espo
nses
Add
ition
al Im
prov
emen
ts a
nd A
ltern
ativ
es
Nee
d be
nche
s an
d sh
elte
rs a
t bus
sto
psW
e ha
ve a
set
of c
irter
ia b
ased
on
rider
ship
and
nee
d fo
r pro
vidi
ng
amen
ities
at b
us s
tops
Pro
vide
bet
ter t
rans
it se
rvic
e to
the
Coa
stsi
deTh
e S
SP
pro
pose
d to
redu
ce s
ervi
ces
that
hav
e lo
w ri
ders
hip
and
incr
ease
ser
vice
whe
re ri
ders
hip
is g
row
ing.
Rev
isio
ns to
the
SS
P
refle
ct p
ublic
com
men
ts a
bout
coa
stsi
de ro
utes
.N
eed
real
-tim
e bu
s ar
rival
info
and
onl
ine
trip
plan
ning
(u
naw
are
of S
amTr
ans
serv
ice
if us
ing
goog
le m
aps)
Trip
pla
nnin
g is
ava
ilabl
e th
roug
h 51
1.or
g an
d re
al-ti
me
info
rmat
ion
is in
pro
cess
for f
utur
e im
plem
enta
tion.
Oth
erS
ervi
ceC
omm
ents
N/A
114
Pag
e 6
of 6
SAMTRANS SER V ICE PLAN -MAY 2013 | C -13 0
Summary of Service Plan Phase IV Community Outreach March 2013
Prepared by:
800 Hearst Avenue
Berkeley, CA 94710
Summary of SamTrans Service Plan Phase IV Community Outreach Page C-133
March 2013 MIG, Inc.
I. Introduction During March 2013, SamTrans conducted a program of public outreach and
engagement to solicit customer and community feedback on the SamTrans Service Plan (SSP), an in-depth study of its fixed-route bus system. When
completed, the SSP will develop a road map for future SamTrans service to build the most robust system possible within available resources. SamTrans
last conducted a similar service plan analysis in 1999.
This is the fourth phase of public outreach activities. Phase 1 featured Open
Houses hosted in July 2011 to introduce the project to the public. Phase 2 was a series of public workshops held in Fall 2011 to solicit initial feedback
on rider needs and concerns. Phase 3 occurred in Fall 2012 and included public workshops, rider forums and other activities to solicit rider feedback
on proposed service changes. This fourth phase focused on presenting the Draft Final Service Plan, which reflected the community input received in
Phase 3. The public engagement activities included five Community Meetings, at which customer and community feedback on the draft final Plan
was received. Further public feedback will be solicited at a Public Hearing on April 3, 2013, when the Draft Final Service Plan will be presented to the
SamTrans Board of Directors. The Plan is scheduled for adoption by the SamTrans Board on May 1, 2013.
The five Community Meetings were as follows:
Table 1: SamTrans Spring 2013 Community Meetings
Location Date and Time
# of Attendees (per sign-in
sheets)
Translation
Services Provided
Granada Sanitary District
504 Avenue Alhambra El Granada
Saturday, March 16
9:30-11am 3 Spanish
East Palo Alto Family YMCA 550 Bell Street
East Palo Alto
Monday, March 18 6-7:30pm
2 Spanish
SamTrans Auditorium
1250 San Carlos Avenue
San Carlos
Tuesday, March 19 6-7:30pm
5 Spanish
Summary of SamTrans Service Plan Phase IV Community Outreach Page C-134
March 2013 MIG, Inc.
Table 1: SamTrans Spring 2013 Community Meetings
Location Date and Time
# of Attendees (per sign-in
sheets)
Translation
Services Provided
SamTrans Auditorium 1250 San Carlos Avenue
San Carlos
Wednesday, March 20 Noon-1:30pm
19 Spanish
Brisbane City Hall
50 Park Place Brisbane
Wednesday, March 20
6-7:30pm 45
Spanish
Chinese
TOTAL ATTENDANCE 74
All meeting locations were accessible to people with disabilities and were
served by SamTrans bus routes. Individuals requiring special
accommodation were requested to contact SamTrans up to 72 hours in advance of each Community Meeting.
Community members were also able to submit comments on the Service
Plan by phone, e-mail or postal mail.
Summary of SamTrans Service Plan Phase IV Community Outreach Page C-135
March 2013 MIG, Inc.
II. Outreach SamTrans continued to implement its comprehensive public participation
plan, developed to guide public involvement efforts for the overall SamTrans Service Plan project.
SamTrans conducted an outreach program to publicize the Community
Meetings and invite participation. SamTrans reached out to a number of
community-based organizations (CBOs) to assist with promoting the meetings among their constituents through a variety of methods, including
announcements on email listserves, posting flyers in and around their facilities, and by word of mouth. The dedicated project website,
www.samtrans.com/ssp, announced all workshop dates, times and locations and a prominent link appeared on the SamTrans website home page. A
dedicated email and phone message line was available for questions and comments, including requests for translation services. Other outreach
activities announcing the Community Meetings included:
“Take One” flyers available on board the buses
Onboard electronic messages
Newspaper notices
Announcements via the agency’s social media accounts (Twitter,
Facebook)
Announcements at SamTrans Board meetings and other stakeholder meetings, as well as other community notices
The project website also provides detailed project information, such as previous project plans and PowerPoint presentations in addition to public
outreach information.
Summary of SamTrans Service Plan Phase IV Community Outreach Page C-136
March 2013 MIG, Inc.
III. Community Meetings
Format
The Community Meetings featured an informational presentation which
reviewed the SSP’s background and objectives, as well as a brief summary
of the public outreach process thus far. It then went on to explain proposed revisions to the service change recommendations which were made based
on input from the community during Phase 3. The presentation at each meeting focused on routes serving the area in which the meeting was held.
Attendees were encouraged to ask questions, discuss their opinions, and provide additional comments regarding specific route change
recommendations or on the SSP in general throughout the meeting. Each participant also received a comment form which solicited any further
comments and asked them to indicate which routes they ride frequently.
The meetings concluded by explaining the next steps in the process and giving participants contact information to stay informed and continue to give
input to SamTrans.
Content
The purpose of the Community Meetings was to present draft final service change proposals related to specific routes in the SamTrans system. The
presentation reflected SamTrans’ receipt of community input showing a substantial reduction in the number of routes that would be impacted by the
service changes. In earlier phases, SamTrans discussed potential modifications to route alignment, frequency, and/or service hours. Other
proposals suggested elimination of routes where there was duplication or overlap. Alternative service options represent potential service ideas beyond
traditional fixed route bus service that may work in San Mateo County, such as shuttles and dial-a-ride programs.
Community Meeting Participation
As shown in Table 1, 74 stakeholders and community members attended
and participated in the Community Meetings. Demographic or other specific information regarding attendees was not collected during this phase of
outreach.
Not all participants filled out a comment form; among those who did, the majority were frequent riders of Route 292. Routes 130, 271, 294 and 295
were also noted on comment forms as frequently ridden.
Summary of SamTrans Service Plan Phase IV Community Outreach Page C-137March 2013 MIG, Inc.
Community Meeting Input on Proposed Service Changes
At each Community Meeting, participants had an opportunity to provide
feedback on route-specific service change proposals, as well as on the alternative service options presented. Participants gave feedback through
discussion during the meeting as well as on the comment cards provided; some participants also submitted written letters.
Participants made route-specific comments regarding a number of routes,
including those which had received a very high level of input during Phase 3 of outreach in Fall 2012. Following are summaries of comments on those
routes, listed in descending order beginning with the route most often commented upon.
Route 292 This route had received the most comments by far from participants
during Phase 3, with many stating their concern that the proposed route change would eliminate connections to and from San Francisco
outside of commute times and jeopardize access to jobs. SamTrans revised the Service Plan proposal to eliminate any proposed cutback in
service on Route 292, as well as restoring off-peak and weekend service into San Francisco. Numerous meeting participants expressed
their appreciation that SamTrans had listened to their concerns and maintained this necessary service.
Some participants made further comments regarding Route 292, which
included expressing concerns about various aspects of service on the route. A number of participants stated dissatisfaction with the larger
fare for return from San Francisco to San Mateo County, and the lack
of signage clarifying this difference. They suggested that, if the return fare could not be reduced, that the two fares at least be made equal.
It was noted that Brisbane has a private commuter shuttle service that is cheaper and may cut into ridership. A few suggested that a
connector service from Central Brisbane and the Brisbane hills, especially on weekends, would increase ridership on 292.
Route 121
This route received the second largest number of comments from meeting participants during Phase 3, with participants turning out in
force to speak in favor of retaining this route as necessary for transporting students from transit-dependent working families to and
from school. SamTrans revised the Service Plan recommendations to not only maintain the current level of service but also restore mid-day
service. Meeting participants expressed their gratitude that SamTrans
responded to their concerns.
Summary of SamTrans Service Plan Phase IV Community Outreach Page C-138March 2013 MIG, Inc.
Route KX Many participants during the Phase 3 Community Meetings spoke
about changes to this important route, requesting that it not be changed, suggesting realignments to the route and advocating for
allowing luggage on the bus since it goes to SFO. SamTrans elected not to revise the proposed changes to the route due to ongoing low
ridership during off-peak periods. Comments received during this round of outreach included a petition from workers at SFO requesting
that Routes 292 and KX not be eliminated during non-peak hours; and a statement that a survey of transit users had been taken regarding
this route and that a copy of the results will be provided to SamTrans. These findings included requests to improve marketing of KX as a
route to the airport and to restore shuttle service from Millbrae to SFO.
Route 132
Although proposed changes to this route elicited a fairly high level of commentary during Phase 3 of outreach, SamTrans chose to modify
the route as originally proposed due to low ridership. Comments during Phase 4 included riders stating concern that this would impact
access to the South San Francisco library, particularly for students and seniors; and concern that elimination of morning trips would create a
challenge connecting to Route 292.
Route 118 SamTrans’ original proposal was to eliminate this route entirely.
Participants during Phase 3 urged SamTrans to consider a reduction in off-peak frequency rather than outright elimination of this route, as
alternate service on Routes 110 and 112 does not begin early enough to serve commuters. SamTrans revised their proposal to recommend
restoring peak hour service to this line.
Participants during this phase of outreach were glad to hear that the
route would run during peak hours. They noted ways in which the route and stops could be realigned to improve it, and asked questions
regarding the timing of the peak hour schedule and connectivity between this route and other routes serving the Coastside. It was also
noted that senior housing is increasing in Half Moon Bay, which will require more Coastside service in general.
Route 294
Participants during Phase 3 had been uncertain about how effective the proposed changes to this route would be in maintaining a good
level of service for Coastside residents. However, SamTrans will
Summary of SamTrans Service Plan Phase IV Community Outreach Page C-139
March 2013 MIG, Inc.
modify the route as proposed to eliminate duplication with Route 17.
Participants during this phase of outreach asked how often the buses will be running between various points, noted that the two different
routes are confusing, and urged SamTrans to rethink the availability of shuttle service.
Other routes that received a handful of comments during the Phase 4
Community Meetings included Routes 14, 24, 110, 251, 252, 260, 261, 271, 274, 275, 281, 295, 397 and ECR. These comments included: concerns
regarding cutbacks in service or elimination of service; suggestions regarding increases in service or realignment of routes; the need for
coordination of schedules with Caltrain and other transit services; comments noting loss of ridership caused by elimination or cutback of routes; and
comments regarding quality of service or need for increased communications (see “Community Meeting Input – General Comments” below).
For more detail on route-specific comments, please see the Comment Summary matrix at the end of this document.
Community Meeting Input - General Comments
Participants also asked questions or gave input regarding general issues during the meeting discussions or in comment cards and letters.
Participants commented that SamTrans could do a great deal to improve
their marketing of bus service and promote ridership. Co-promotion with local businesses, employers and shopping centers was suggested, as well as
working with the airport, hotels and other tourism-oriented businesses in the South San Francisco and Brisbane areas to increase tourist ridership. It was
also noted that some routes could be more descriptively named so as to
make their destination clearer and thus increase ridership – for instance, the KX could be called “Airport Express.”
More and better signage was also called out as a way to increase ridership
and assist riders. Posting schedules, especially in outlying locales such as the Coastside area, would make it easier for people to know when to ride and
therefore more likely to take the bus. Signage noting routes that run to the airport and that clarify details of fares, such as the double fare returning to
San Mateo from San Francisco, would also be helpful. Also, translation of signs and other bus route information would assist non-English speakers,
such as the many Chinese-speaking food service workers who ride Route 292 to the airport.
Participants also noted concerns regarding fares and transfers. They
requested that transfers be allowed between all SamTrans buses, so that it
Summary of SamTrans Service Plan Phase IV Community Outreach Page C-140
March 2013 MIG, Inc.
would not be necessary to pay twice to travel on two routes to get to a
destination. Offering passes would be another way to reduce fare costs - either method would increase ridership. Simplifying the logistics of
transferring buses would also remove a barrier for seniors. There are also barriers to getting monthly passes on Clipper Cards – they require a
minimum balance, and reloading is inconvenient.
Several participants requested better coordination of schedules with other transit agencies such as Caltrain, VTA and BART, since the bus and train
schedules do not always work well together. Participants also requested better assistance with obtaining schedule information, such as real time
arrival/departure applications for cell phones. Although riders are aware that this is not SamTrans’ responsibility, the fact that many of SamTrans’ routes
are not recognized on Google Transit or 511 presents a difficulty.
A few participants identified issues with driver service, such as driver no-
shows, running early or late, and allowing people to ride for free. Irregularities in bus parking also led to issues, such as drivers parking in the
bus stop at the Transbay Transit Center and requiring riders to walk in the street to catch their next bus, or bus bay assignments requiring time-
consuming passage through multiple stop signs to get to the final stop. Also, parking limitations for conference center buses must be enforced on Mission
Street in San Francisco, so they do not block the bus stop or make it unsafe for SamTrans riders.
A number of participants requested more or improved amenities at bus
stops, including benches, shelters and increased lighting. Several participants also addressed the need for improvements to buses, noting
cleanliness and the uncomfortable design and function of newer buses among specific concerns.
Participants asked questions regarding a variety of subjects, including: how the Service Plan study was carried out and how it measured productivity of
routes; terms used in the Service Plan; details of budgeting including sources of funding and comparative costs of different bus or shuttle types;
specifics of particular routes or connections; and who is being targeted through outreach.
Participants expressed their appreciation for SamTrans’ Service Plan
outreach efforts and for the fact that their input had clearly been listened to. Several offered suggestions regarding individuals or municipalities who could
assist with outreach in the future. Some participants commented that SamTrans could increase the design and effectiveness of meeting notices,
and noted that word of mouth is among the most effective methods of
Summary of SamTrans Service Plan Phase IV Community Outreach Page C-141
March 2013 MIG, Inc.
getting the word out to the community. A few participants noted that the
system of signing up online for email notices did not always work well, and that better communications and follow-up with community members is
needed.
Summary of SamTrans Service Plan Phase IV Community Outreach Page C-142
March 2013 MIG, Inc.
IV. Next Steps Following completion of this phase of outreach, the SamTrans Final Draft
Service Plan will be presented to the SamTrans Board at a public hearing on April 3, 2013. Comments on the Final Draft Service Plan will be accepted
until April 15. After the comment period closes, SamTrans will revise the Draft Final SSP as needed. The SamTrans Board is expected to take action to
approve and adopt the Final Service Plan on May 1, 2013. Phased
implementation of service changes will take place between Fall 2013 and Spring 2014, subject to additional review.
C-143 | S A M T RA N S S ER V ICE P LA N - MAY 2013
Spring 2013 Public Outreach Comment Summary
The Fall 2012 outreach was so successful that many changes were made to accommodate concerns and take advantage of opportunities. These changes were published as the Final Draft and a series of public workshops was held to solicit feedback and verify changes.
Outreach in spring 2013 yielded more than 700 comments from:• 5 public workshops• 1 public meeting• Public hearing• E-mail and U.S. mail• Dedicated project phone line
Major Comment Themes:• Route-specific
o Keep route the sameo Expand route and increase frequencyo Concern about how changes to route will impact specific populationso Thank you’s for restoring routes
• Generalo Amenitieso Outreach
The following spreadsheet summarizes key comment themes per route and SamTrans’ responses to the comments.
SAMTRANS SER V ICE PLAN -MAY 2013 | C -14 4
Rou
teSS
P Pr
opos
ed C
hang
eTo
tal C
omm
ents
Rec
eive
dC
omm
ent T
hem
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nses
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ition
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emen
ts a
nd A
ltern
ativ
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24N
o C
hang
e R
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men
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xten
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ute
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ve to
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porti
on o
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and
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bane
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ills
The
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vice
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n is
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nded
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se ri
ders
hip
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nues
, w
ithin
the
curr
ent c
ost s
truct
ure
of th
e S
amTr
ans
budg
et.
With
th
at c
onst
rain
t in
min
d, n
ot a
ll ro
utes
may
hav
e in
crea
sed
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ice
in th
e S
ervi
ce P
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Rea
lign
rout
e in
the
Cro
cker
/Sou
ther
n H
ills
area
, no
chan
ges
to s
ched
ule
or fr
eque
ncy.
1Th
ank
you
for r
esto
ring
rout
eTh
ank
you.
122
Fast
er tr
avel
tim
es a
nd a
less
circ
uito
us tr
ip th
roug
h th
e W
estb
orou
gh a
rea.
3S
ugge
stio
n - a
s an
alte
rnat
ive
to 1
23, t
his
rout
e sh
ould
sta
rt ea
rlier
and
hav
e fe
wer
sto
ps.
As
disc
usse
d in
the
Ser
vice
Pla
n, th
is ro
ute
will
hav
e fe
wer
sto
ps
and
have
fast
er tr
avel
tim
es.
The
Ser
vice
Pla
n is
inte
nded
to in
crea
se ri
ders
hip
and
reve
nues
, w
ithin
the
curr
ent c
ost s
truct
ure
of th
e S
amTr
ans
budg
et.
With
th
at c
onst
rain
t in
min
d, n
ot a
ll ro
utes
may
hav
e in
crea
sed
serv
ice
in th
e S
ervi
ce P
lan.
Fast
er tr
avel
tim
es a
nd a
less
circ
uito
us tr
ip fo
r cu
stom
ers
ridin
g th
roug
h th
e W
estb
orou
gh a
rea.
Kee
p as
is -
no o
ther
opt
ion
Sug
gest
ion
- ins
tead
of e
limin
atin
g, ru
n pe
ak ro
utes
onl
y
130
This
revi
sed
rout
e w
ill tr
avel
bet
wee
n C
olm
a B
AR
T S
tatio
n an
d D
aly
City
BA
RT
Sta
tion
alon
g H
illsi
de
Bou
leva
rd.
5Im
pact
on
seni
ors
Alth
ough
Rou
te 1
30 w
ill s
top
at C
olm
a B
AR
T S
tatio
n, R
oute
s 13
1an
d E
CR
are
alte
rnat
ive
trave
l opt
ions
.W
eekd
ay fr
eque
ncie
s w
ill im
prov
e to
15
min
utes
(a
nd 3
0 m
inut
es in
the
even
ings
). W
eeke
nd
serv
ice
will
ext
end
1/2
hour
on
Sat
urda
y an
d 1
hour
on
Sun
day.
131
New
rout
e w
ill fo
llow
Rou
te 1
30's
exi
stin
g al
ignm
ent
in S
outh
San
Fra
ncis
co u
ntil
it re
ache
s S
outh
San
Fr
anci
sco
BA
RT
stat
ion,
whe
re it
will
trav
el to
S
erra
mon
te S
hopp
ing
Cen
ter
1S
ugge
stio
n - w
hy d
oesn
't th
e 13
1 co
nsol
idat
e w
/ the
133
ne
ar L
inde
n/A
irpor
tW
e w
ill c
ontin
ue to
mon
itor t
he ro
ute
and
look
for r
oute
im
prov
emen
tsW
eekd
ay fr
eque
ncie
s w
ill im
prov
e to
15
min
utes
(a
nd 3
0 m
inut
es in
the
even
ings
). W
eeke
nd
serv
ice
will
ext
end
3 ho
urs
on S
atur
day
and
1 ho
uron
Sun
day.
Kee
p ro
ute
as is
/ do
not
cha
nge
The
Ser
vice
Pla
n is
inte
nded
to in
crea
se ri
ders
hip
and
reve
nues
, w
ithin
the
curr
ent c
ost s
truct
ure
of th
e S
amTr
ans
budg
et.
With
th
at c
onst
rain
t in
min
d, n
ot a
ll ro
utes
may
be
mai
ntai
ned
in th
e S
ervi
ce P
lan.
Rou
te 1
32 h
as lo
w ri
ders
hip.
Rou
tes
130,
131
, and
E
CR
are
alte
rnat
ives
to R
oute
132
.
Dep
ende
nt o
n ro
ute
to a
cces
s Li
brar
yTh
e S
SF
Libr
ary
is s
erve
d di
rect
ly b
y th
e ne
w R
oute
122
, R
oute
13
2, a
nd R
oute
133
(all
of th
ese
rout
es p
rovi
de li
mite
d se
rvic
e).
Bot
h R
oute
s 12
2 an
d E
CR
sto
p 0.
3 m
iles
away
from
the
SS
F lib
rary
(bot
h ro
utes
pro
vide
ser
vice
eve
ry 1
5-30
min
utes
all
day,
in
clud
ing
wee
kend
s).
133
Incr
ease
ser
vice
freq
uenc
y to
30
min
utes
on
wee
kday
s an
d S
atur
days
and
to 6
0 m
inut
es o
n S
unda
ys b
etw
een
Airp
ort B
oule
vard
/Lin
den
Ave
nue
and
San
Bru
no B
AR
T; d
isco
ntin
ue ro
ute
segm
ent
betw
een
Ser
ram
onte
Sho
ppin
g C
ente
r and
Spr
uce
Ave
nue/
Hun
tingt
on A
venu
e.
2ex
tend
hou
rs o
n w
eeke
nds
The
Ser
vice
Pla
n is
inte
nded
to in
crea
se ri
ders
hip
and
reve
nues
, w
ithin
the
curr
ent c
ost s
truct
ure
of th
e S
amTr
ans
budg
et.
With
th
at c
onst
rain
t in
min
d, n
ot a
ll ro
utes
may
hav
e in
crea
sed
serv
ice
in th
e S
ervi
ce P
lan.
This
rout
e w
ill in
crea
se s
ervi
ce fr
eque
ncy
to 3
0 m
inut
es o
n w
eekd
ays
and
Sat
urda
ys a
nd 6
0 m
inut
es o
n S
unda
y.
250
Spl
it in
to tw
o ro
utes
. Rou
te 2
50 w
ill c
ontin
ue to
ser
ve
dow
ntow
n S
an M
ateo
dire
ctly
from
Nor
folk
Stre
et v
ia
3rd
Ave
nue.
2ex
tend
hou
rs o
n w
eeke
nds
The
Ser
vice
Pla
n is
inte
nded
to in
crea
se ri
ders
hip
and
reve
nues
, w
ithin
the
curr
ent c
ost s
truct
ure
of th
e S
amTr
ans
budg
et.
With
th
at c
onst
rain
t in
min
d, n
ot a
ll ro
utes
may
hav
e in
crea
sed
serv
ice
in th
e S
ervi
ce P
lan.
Rou
te 2
50 w
ill in
crea
se fr
eque
ncy
from
60
min
utes
to 3
0 m
inut
es in
the
even
ing.
The
new
R
oute
252
will
bet
ter s
erve
the
San
Mat
eo M
onte
D
iabl
o ne
ighb
orho
od.
Kee
p ro
ute
as is
/ do
not
cha
nge
The
Ser
vice
Pla
n is
inte
nded
to in
crea
se ri
ders
hip
and
reve
nues
, w
ithin
the
curr
ent c
ost s
truct
ure
of th
e S
amTr
ans
budg
et.
With
th
at c
onst
rain
t in
min
d, n
ot a
ll ro
utes
may
be
mai
ntai
ned
in th
e S
ervi
ce P
lan.
Than
k yo
u fo
r res
torin
g ro
ute
Than
k yo
u.
252
A n
ew ro
ute
split
from
Rou
te 2
50, R
oute
252
will
link
th
e H
umbo
ldt A
venu
e/M
onte
Dia
blo
Ave
nue
area
to
dow
ntow
n S
an M
ateo
, San
Mat
eo C
altra
in S
tatio
n ,
and
El C
amin
o R
eal.
1W
ill b
us s
erve
cou
rthou
se a
nd S
an M
ateo
Hig
h?Y
es -
only
on
wee
kday
s.
Kee
p ro
ute
as is
/ do
not
cha
nge
The
Ser
vice
Pla
n is
inte
nded
to in
crea
se ri
ders
hip
and
reve
nues
, w
ithin
the
curr
ent c
ost s
truct
ure
of th
e S
amTr
ans
budg
et.
With
th
at c
onst
rain
t in
min
d, n
ot a
ll ro
utes
may
be
mai
ntai
ned
in th
e S
ervi
ce P
lan.
123
132
Rec
omm
ende
d fo
r dis
cont
inua
tion.
Dup
licat
ive
of
Rou
te 1
21.
5
Nor
th C
ount
y
Cen
tral
Cou
ntyO
pera
te li
mite
d tri
ps o
n sc
hool
day
s al
ong
Lind
en
Ave
nue,
Gra
nd A
venu
e, O
rang
e A
venu
e, a
nd D
el
Mon
te A
venu
e.
8
251
Re‐
rout
e th
e al
ignm
ent a
nd o
pera
te m
orni
ng
cloc
kwis
e se
rvic
e th
roug
h M
etro
Cen
ter B
oule
vard
an
d B
ridge
poin
te C
ircle
bef
ore
serv
ing
Fost
er C
ity
neig
hbor
hood
s in
clud
ing;
Par
k B
oule
vard
, She
ll B
oule
vard
, and
Edg
ewat
er B
oule
vard
. Afte
rnoo
n se
rvic
e w
ould
ope
rate
cou
nter‐c
lock
wis
e. M
id‐d
ayse
rvic
e w
ould
alte
rnat
e di
rect
ion.
391
Phas
e IV
Com
men
t The
mes
Alte
rnat
ive
rout
es in
clud
e R
oute
121
and
Rou
te
122.
Rou
te 1
22 w
ill h
ave
fast
er tr
avel
tim
es a
nd a
le
ss c
ircui
tous
trip
for c
usto
mer
s rid
ing
thro
ugh
the
Wes
tbor
ough
are
a
The
Ser
vice
Pla
n is
inte
nded
to in
crea
se ri
ders
hip
and
reve
nues
, w
ithin
the
curr
ent c
ost s
truct
ure
of th
e S
amTr
ans
budg
et.
With
th
at c
onst
rain
t in
min
d, n
ot a
ll ro
utes
may
be
mai
ntai
ned
in th
e S
ervi
ce P
lan.
Rou
te 1
23 is
dup
licat
ive
of th
e m
ore
prod
uctiv
e R
oute
121
.
Rou
tes
131
and
EC
R a
re a
ltern
ativ
es to
Rou
te
132.
Rou
te 1
31 w
ill h
ave
frequ
enci
es o
f 15
min
utes
and
30
min
utes
in th
e ev
enin
gs
(com
pare
d to
Rou
te 1
32's
freq
uenc
ies
of 3
0 m
inut
es a
nd 6
0 m
inut
es).
Rou
te 1
31 w
ill h
ave
wee
kend
ser
vice
with
freq
uenc
ies
of 3
0 m
inut
es
the
entir
e w
eeke
nd (c
ompa
red
to R
oute
132
's
frequ
ency
of 6
0 m
inut
es o
n S
atur
day
only
). E
CR
w
ill p
rovi
de a
ll da
y w
eekd
ay a
nd w
eeke
nd s
ervi
ce
with
freq
uenc
y of
15
min
utes
.
260
Trun
cate
Sat
urda
y al
ignm
ent t
o ex
tend
bet
wee
n C
ipria
ni/C
ontin
enta
ls a
nd S
an C
arlo
s C
altra
in s
tatio
n vi
a B
ridge
Par
kway
and
Hol
ly S
treet
.
8
C-145 | S A M T RA N S S ER V ICE P LA N - MAY 2013
Rou
teSS
P Pr
opos
ed C
hang
eTo
tal C
omm
ents
Rec
eive
dC
omm
ent T
hem
esR
espo
nses
Add
ition
al Im
prov
emen
ts a
nd A
ltern
ativ
es
Impa
ct o
n di
sabl
ed (C
omm
unity
Gat
epat
h - n
onpr
ofit
serv
ing
ppl w
ith d
isab
ilitie
s)S
atur
day
serv
ice,
thou
gh tr
unca
ted,
has
bee
n re
stor
ed o
n th
e ro
ute.
The
trun
cate
d se
rvic
e co
ntin
ues
to s
erve
sto
ps c
lose
st to
C
omm
unity
Gat
epat
h on
Tw
in D
olph
in D
rive.
359
Rec
omm
ende
d fo
r Dis
cont
inua
tion
18ke
ep a
s is
- no
oth
er d
irect
rout
e to
BA
RT
The
Ser
vice
Pla
n is
inte
nded
to in
crea
se ri
ders
hip
and
reve
nues
, w
ithin
the
curr
ent c
ost s
truct
ure
of th
e S
amTr
ans
budg
et.
With
th
at c
onst
rain
t in
min
d, n
ot a
ll ro
utes
may
be
mai
ntai
ned
in th
e S
ervi
ce P
lan.
Rou
te 3
59 h
as v
ery
low
rier
ship
and
ser
vice
pe
rform
ance
.R
oute
54
or 2
51 to
the
KX
pro
vide
s se
rvic
e to
BA
RT.
Oth
er R
oute
sN
/A9
Res
tore
shu
ttle
bus
from
Mill
brae
Cal
train
to S
FOTh
e S
SP
pro
vide
s in
crea
sed
serv
ice
to S
FO v
ia R
oute
140
ex
tens
ion
to th
e S
FO A
irtra
in v
ia S
an B
runo
BA
RT
Sta
tion
as
wel
l as
an o
ff-pe
ak c
onne
ctio
n be
twee
n S
FO a
nd S
an B
runo
B
AR
T S
tatio
n vi
a R
oute
KX
.
270
Ope
rate
30‐
min
ute
sout
hbou
nd a
nd 6
0‐m
inut
eno
rthbo
und
serv
ice
to M
arsh
Roa
d vi
a V
eter
ans,
B
road
way
and
Bay
; and
60‐
min
ute
north
boun
d se
rvic
e fro
m M
arsh
Roa
d vi
a E
ast B
aysh
ore
and
Vet
eran
s. D
isco
ntin
ue s
ervi
ce to
Sea
port
Cen
ter
offic
e pa
rk.
1S
erve
Kai
ser H
ospi
tal?
This
rout
e se
rves
Kai
ser H
ospi
tal
Impa
ct o
n se
nior
s an
d di
sabl
edTh
e S
ervi
ce P
lan
is in
tend
ed to
incr
ease
ride
rshi
p an
d re
venu
es,
with
in th
e cu
rren
t cos
t stru
ctur
e of
the
Sam
Tran
s bu
dget
. W
ith
that
con
stra
int i
n m
ind,
not
all
rout
es m
ay b
e m
aint
aine
d in
the
Ser
vice
Pla
n. R
oute
274
ser
ves
the
Red
Mor
ton
Com
mun
ity
Cen
ter a
nd th
e ne
w ro
ute
275
serv
es W
oods
ide
Pla
za.
Kee
p ro
ute
as is
/ do
not
cha
nge
The
Ser
vice
Pla
n is
inte
nded
to in
crea
se ri
ders
hip
and
reve
nues
, w
ithin
the
curr
ent c
ost s
truct
ure
of th
e S
amTr
ans
budg
et.
With
th
at c
onst
rain
t in
min
d, n
ot a
ll ro
utes
may
be
mai
ntai
ned
in th
e S
ervi
ce P
lan.
27
4D
isco
ntin
ue S
atur
day
serv
ice.
9im
pact
on
child
ren
/ sch
ools
- C
anad
a C
olle
geS
elec
ted
Sat
urda
y tri
ps w
ill o
pera
te to
Cañ
ada
Col
lege
via
A
lam
eda
de la
s P
ulga
s an
d Fa
rm H
ill B
oule
vard
.27
5A
new
rout
e al
ong
Woo
dsid
e R
oad
will
ope
rate
eve
ry
30 m
inut
es o
n w
eekd
ays
and
ever
y 60
min
utes
on
Sat
urda
y. S
elec
ted
Sat
urda
y tri
ps w
ill o
pera
te to
C
añad
a C
olle
ge v
ia A
lam
eda
de la
s P
ulga
s an
d Fa
rm H
ill B
oule
vard
.
2S
ugge
stio
n - R
oute
275
cou
ld b
e a
good
alte
rnat
ive
to 2
71W
e w
ill c
ontin
ue to
mon
itor t
he ro
ute
and
look
for r
oute
im
prov
emen
ts
280
Rec
omm
ende
d fo
r Dis
cont
inua
tion
1K
eep
rout
e as
is /
do n
ot c
hang
eW
hile
the
rout
e is
stil
l a c
andi
date
for d
isco
ntin
uatio
n, S
amTr
ans
will
not
mak
e ch
ange
s un
til c
oord
inat
ion
with
the
City
of E
ast
Pal
o A
lto's
shu
ttle
serv
ice
occu
rs.
281
Stra
ight
en th
e al
ignm
ent a
long
New
brid
ge S
treet
in
Eas
t Pal
o A
lto. W
eekd
ay fr
eque
ncy
incr
ease
d to
15
min
utes
.
1cr
eate
loca
lized
arte
rial s
treet
sW
e w
ill c
ontin
ue to
mon
itor t
he ro
ute
and
look
for r
oute
im
prov
emen
ts
14O
pera
te s
elec
ted
trips
on
scho
ol d
ays
only
and
di
scon
tinue
oth
er tr
ips.
1im
pact
on
seni
ors
- Odd
stad
sen
ior c
omm
unity
Sun
day
rider
ship
is lo
w b
ut th
e P
acifi
ca A
ltern
ativ
e S
ervi
ce P
ilot
will
be
prov
ided
.Th
e ne
w P
acifi
ca A
ltern
ativ
e S
ervi
ce P
ilot w
ill
prov
ide
all-d
ay s
ervi
ce a
t a lo
wer
cos
t tha
n tra
ditio
nal b
us s
ervi
ce a
nd c
over
the
area
co
ntai
ning
Cre
spi,
Lind
a M
ar, a
nd P
ark
Pla
za
shop
ping
cen
ters
on
a ca
ll an
d rid
e ba
sis.
17E
xten
d ro
ute
from
its
curr
ent n
orth
ern
term
inal
in
Mon
tara
to th
e Li
nda
Mar
Par
k an
d R
ide
in P
acifi
ca
on w
eekd
ays,
mat
chin
g th
e cu
rren
t wee
kend
al
ignm
ent.
Incr
ease
freq
uenc
y to
60
min
utes
. M
inim
ize
trans
fer t
ime
with
Rou
te 2
94.
4S
ugge
stio
ns -
add/
rein
stat
e bu
s st
ops
Dis
tanc
e be
twee
n st
ops
and
the
over
all n
umbe
r of s
tops
hav
e a
dire
ct re
latio
nshi
p to
the
spee
d an
d re
liabi
lity
of th
e ro
ute.
Sam
Tran
s w
orks
to b
alan
ce th
ese
fact
ors
to p
rovi
de re
liabl
e an
d ef
ficie
nt s
ervi
ce w
hile
pro
vidi
ng a
cces
s to
the
rout
e fo
r the
gr
eate
st n
umbe
r of p
oten
tial c
usto
mer
s. W
e w
ill re
view
bus
sto
p sp
acin
g on
Rou
te 1
7 an
d lo
ok fo
r any
spe
cific
issu
es o
r op
portu
nitie
s fo
r add
ition
al s
tops
.
110
Impr
ove
mor
ning
ser
vice
.1
Cla
rifyi
ng q
uest
ion
- why
doe
s th
e ro
ute
do th
e lo
ngvi
ew
loop
twic
e?Lo
ngvi
ew lo
op, a
long
with
Bel
cres
t and
Sky
line
are
all s
teep
sl
opes
that
are
bes
t to
navi
gate
in a
sin
gle
dire
ctio
n, th
is
necc
essi
tate
s th
at s
ome
porti
ons
of th
e lo
op b
e tra
velle
d tw
ice.
Rou
te 1
10 w
ill h
ave
new
wee
kday
ser
vice
from
Li
nda
Mar
Par
k &
Rid
e be
ginn
ing
at 5
:45A
M.
Than
k yo
u fo
r res
torin
g ro
ute
Than
k yo
u.M
ore
frequ
ent s
ervi
ce -
durin
g m
orni
ng a
nd a
ftern
oon
peak
sTh
e S
ervi
ce P
lan
is in
tend
ed to
incr
ease
ride
rshi
p an
d re
venu
es,
with
in th
e cu
rren
t cos
t stru
ctur
e of
the
Sam
Tran
s bu
dget
. W
ith
that
con
stra
int i
n m
ind,
not
all
rout
es m
ay b
e m
aint
aine
d in
the
Ser
vice
Pla
n. R
oute
118
is n
o lo
nger
a c
andi
date
for
disc
ontin
uatio
n an
d w
ill ru
n du
ring
the
mor
ning
and
afte
rnoo
n pe
aks.
Sout
h C
ount
y
Coa
stsi
de
611
8O
pera
te p
eak‐
hour
onl
y se
rvic
e.
271
Ope
rate
lim
ited
trips
on
scho
ol d
ays
only
and
di
scon
tinue
oth
er tr
ips.
Dis
cont
inue
ser
vice
nor
th o
f R
oose
velt
to R
edw
ood
City
Cal
train
Sta
tion.
10
Rou
te 1
10 w
ill h
ave
new
wee
kday
ser
vice
from
Li
nda
Mar
Par
k &
Rid
e be
ginn
ing
at 5
:45A
M.
SAMTRANS SER V ICE PLAN -MAY 2013 | C -14 6
Rou
teSS
P Pr
opos
ed C
hang
eTo
tal C
omm
ents
Rec
eive
dC
omm
ent T
hem
esR
espo
nses
Add
ition
al Im
prov
emen
ts a
nd A
ltern
ativ
es
Than
k yo
u fo
r res
torin
g ro
ute
Than
k yo
u.B
ette
r mar
ketin
g ne
eded
- S
FO, n
earb
y ho
tels
, exp
lana
tion
of d
iffer
ing
fare
s, e
tc.
Than
k yo
u, o
ur n
ext s
tep
will
be
to im
plem
ent t
he ro
ute
chan
ges
for t
he S
SP
and
then
we
will
focu
s ou
r effo
rts o
n m
arke
ting
and
attra
ctin
g ne
w ri
ders
.
294
Dis
cont
inue
dup
licat
ive
serv
ice
with
Rou
te 1
7 no
rth
of H
alf M
oon
Bay
. Inc
reas
e w
eekd
ay fr
eque
ncy
to 6
0 m
inut
es. S
erve
Col
lege
of S
an M
ateo
on
limite
d tri
ps
and
real
ign
rout
e to
ser
ve S
an M
ateo
Med
ical
Cen
ter
on e
very
trip
. Int
rodu
ce 1
20‐m
inut
e w
eeke
nd
frequ
ency
.
14Im
prov
e tim
ing
of 2
94 w
ith 2
95 a
t Ala
med
a/20
th.
We
will
mon
itor t
he s
ched
ule
and
look
for w
ays
to im
prov
e tim
ed
trans
fers
with
Rou
te 2
95.
Kee
p ro
ute
as is
/ do
not
cha
nge
The
Ser
vice
Pla
n is
inte
nded
to in
crea
se ri
ders
hip
and
reve
nues
, w
ithin
the
curr
ent c
ost s
truct
ure
of th
e S
amTr
ans
budg
et.
With
th
at c
onst
rain
t in
min
d, n
ot a
ll ro
utes
may
be
mai
ntai
ned
in th
e S
ervi
ce P
lan.
The
new
rout
e 27
5 w
ill re
plac
e th
e m
ost p
rodu
ctiv
e po
rtion
of t
he
exis
ting
Rou
te 2
95 a
long
Woo
dsid
e R
d an
d op
erat
e at
30
min
ute
dayt
ime
frequ
ency
on
wee
kday
s.
Impa
ct o
n se
nior
s an
d di
sabl
ed (a
cces
s to
FH
AR
- no
n-pr
ofit
serv
ing
pers
ons
w/ d
evel
opm
enta
l dis
abili
ties)
Rou
tes
85, 2
75, a
nd th
e S
an C
arlo
s A
ltern
ativ
e S
ervi
ce P
ilot w
ill
prov
ide
serv
ice
in th
e ar
eas
orig
inal
ly s
erve
d by
Rou
te 2
95 s
outh
of
San
Car
los
Cal
train
Sta
tion.
296
Impr
ove
serv
ice
frequ
ency
to 1
5 m
inut
es d
urin
g w
eekd
ays
and
30 m
inut
es o
n S
atur
day.
Alig
n ro
ute
t ose
rve
the
Pul
gas
Ave
nue
corr
idor
in E
ast P
alo
Alto
.
2S
ugge
stio
n - m
odify
rout
e to
acc
omm
odat
e fo
r 280
di
scon
tinua
tion
As
disc
usse
d in
the
Ser
vice
Pla
n, th
is ro
ute
has
been
real
igne
d to
ser
ve th
e P
ulga
s A
venu
e co
rrid
or in
Eas
t Pal
o A
lto.
390
1W
hy d
oesn
't th
is ro
ute
serv
e S
tanf
ord
Med
ical
Cen
ter?
Sta
nfor
d M
edic
al C
ente
r is
serv
ed b
y th
e S
tanf
ord
Mar
guer
ite
Shu
ttle,
a fr
ee s
huttl
e w
hich
pro
vide
s co
nnec
tions
with
EC
R a
t th
e P
alo
Alto
Cal
train
Sta
tion.
391
5K
eep
rout
e as
is /
do n
ot c
hang
eTh
e S
ervi
ce P
lan
is in
tend
ed to
incr
ease
ride
rshi
p an
d re
venu
es,
with
in th
e cu
rren
t cos
t stru
ctur
e of
the
Sam
Tran
s bu
dget
. W
ith
that
con
stra
int i
n m
ind,
not
all
rout
es m
ay b
e m
aint
aine
d in
the
Ser
vice
Pla
n.
397
No
Cha
nge
Rec
omm
ende
d4
Incr
ease
freq
uenc
yTh
e S
ervi
ce P
lan
is in
tend
ed to
incr
ease
ride
rshi
p an
d re
venu
es,
with
in th
e cu
rren
t cos
t stru
ctur
e of
the
Sam
Tran
s bu
dget
. W
ith
that
con
stra
int i
n m
ind,
not
all
rout
es m
ay h
ave
incr
ease
d se
rvic
e in
the
Ser
vice
Pla
n.
EC
RIm
prov
e w
eeke
nd s
ervi
ce to
eve
ry 1
5 m
inut
es d
urin
g th
e da
y.3
mai
ntai
n se
rvic
e to
SF
The
Ser
vice
Pla
n is
inte
nded
to in
crea
se ri
ders
hip
and
reve
nues
, w
ithin
the
curr
ent c
ost s
truct
ure
of th
e S
amTr
ans
budg
et.
With
th
at c
onst
rain
t in
min
d, n
ot a
ll ro
utes
may
be
mai
ntai
ned
in th
e S
ervi
ce P
lan.
BA
RT
and
Cal
train
are
alte
rnat
ives
to S
F.
Kee
p ro
ute
as is
/ do
not
cha
nge
The
Ser
vice
Pla
n is
inte
nded
to in
crea
se ri
ders
hip
and
reve
nues
, w
ithin
the
curr
ent c
ost s
truct
ure
of th
e S
amTr
ans
budg
et.
With
th
at c
onst
rain
t in
min
d, n
ot a
ll ro
utes
may
be
mai
ntai
ned
in th
e S
ervi
ce P
lan.
Mul
tiple
alte
rnat
ive
serv
ices
are
ava
ilabl
e in
clud
ing
Mun
i, C
altra
in, a
nd im
prov
ed E
CR
ser
vice
.
The
impr
oved
EC
R ro
ute
(con
solid
atio
n of
390
, 39
1, a
nd E
CR
) will
pro
vide
ser
vice
eve
ry 1
5 m
inut
es b
etw
een
Dal
y C
ity a
nd P
alo
Alto
sev
en
days
a w
eek.
Mak
e it
an e
xpre
ss ro
ute
The
KX
is a
n ex
pres
s ro
ute
durin
g pe
ak h
ours
from
SFO
into
San
Fran
cisc
o.M
arke
t the
rout
e be
tter
Than
k yo
u, o
ur n
ext s
tep
will
be
to im
plem
ent t
he ro
ute
chan
ges
for t
he S
SP
and
then
we
will
focu
s ou
r effo
rts o
n m
arke
ting
and
attra
ctin
g ne
w ri
ders
.
Incr
ease
/impr
ove
publ
ic a
nnou
ncem
ents
of m
eetin
gsTh
ank
you,
we
can
alw
ays
do b
ette
r at g
ettin
g th
e w
ord
out.
Than
k yo
u fo
r the
pub
lic o
utre
ach
effo
rts.
Than
k yo
u.N
eed
Sam
Tran
s ro
utes
on
Goo
gle
Tran
sit;
Nee
d sm
art
phon
e ap
plic
atio
n w
ith re
al-ti
me
depa
rture
info
rmat
ion.
Sam
Tran
s ro
utes
are
now
on
Goo
gle
Tran
sit a
nd w
e co
ntin
ue to
ex
plor
e w
ays
that
we
can
mak
e ou
r inf
orm
atio
n m
ore
acce
ssib
le
and
conn
ect w
ith o
ur c
usto
mer
s.N
eed
bette
r sig
nage
at b
us s
tops
We
have
a s
et o
f crit
eria
bas
ed o
n rid
ersh
ip a
nd n
eed
for
prov
idin
g am
eniti
es a
t bus
sto
ps
Oth
erS
ervi
ceC
omm
ents
N/A
14
Oth
erS
SP
Pro
cess
N/A
12
Mul
ti-C
ity
KX
Sho
rten
rout
e to
ope
rate
bet
wee
n R
edw
ood
City
C
altra
in S
tatio
n an
d S
an B
runo
BA
RT
Sta
tion
via
Sa n
Fran
cisc
o In
tern
atio
nal A
irpor
t (S
FO) a
ll da
y w
ith
wee
kday
pea
k‐on
ly s
ervi
ce in
to S
an F
ranc
isco
. H
ourly
ser
vice
bet
wee
n R
edw
ood
City
and
San
B
runo
BA
RT
via
SFO
on
wee
kend
s.
84
292
Mov
e D
ownt
own
San
Mat
eo ro
ute
alig
nmen
t fro
m B
S
treet
to D
elaw
are
Stre
et35
295
Dis
cont
inue
ser
vice
sou
th o
f San
Car
los
Cal
train
S
tatio
n. O
pera
te s
elec
ted
scho
ol d
ay tr
ips
alon
g B
ritta
n A
venu
e an
d A
lam
eda
de la
s P
ulga
s in
San
C
arlo
s.
20
Con
solid
ate
into
one
rout
e (E
CR
) bet
wee
n D
aly
City
an
d P
alo
Alto
, eve
ry 1
5 m
inut
es o
n w
eekd
ays.
D
isco
ntin
ue s
ervi
ce in
to S
an F
ranc
isco
. Im
prov
e w
eeke
nd s
ervi
ce to
eve
ry 1
5 m
inut
es d
urin
g th
e da
y.
The
impr
oved
EC
R ro
ute
(con
solid
atio
n of
390
, 39
1, a
nd E
CR
) will
pro
vide
ser
vice
eve
ry 1
5 m
inut
es b
etw
een
Dal
y C
ity a
nd P
alo
Alto
sev
en
days
a w
eek.