© Copyright 2015 ystats.com GmbH & Co. KG, 22765 Hamburg, Germany 2

3

4

GENERAL METHODOLOGY OF OUR MARKET REPORTS

Secondary Market Research

The reports are compiled based on secondary market research. Secondary research is information gathered from previously published sources. Our reports are

solely based on information and data acquired from national and international statistical offices, industry and trade associations, business reports, business and

company databases, journals, company registries, news portals and many other reliable sources. By using various sources we ensure maximum objectivity for

all obtained data. As a result, companies gain a precise and unbiased impression of the market situation.

Cross referencing of data is conducted in order to ensure validity and reliability.

The source of information and its release date are provided on every chart. It is possible that the information contained in one chart is derived from several

sources. If this is the case, all sources are mentioned on the chart.

The reports include mainly data from the last 12 months prior to the date of report publication. Exact publication dates are mentioned in every chart.

Definitions

The reports take into account a broad definition of B2C E-Commerce, which might include mobile commerce. As definitions may vary among sources, exact

definition used by the source (if available) is included at the bottom of the chart.

Chart Types

Our reports include text charts, pie charts, bar charts, rankings, line graphs and tables. Every chart contains an Action Title, which summarizes the main

idea/finding of the chart and a Subtitle, which provides necessary information about the country, the topic, units or measures of currency, and the applicable time

period(s) to which the data refers. With respect to rankings, it is possible that the summation of all categories amounts to more than 100%. In this case, multiple

answers were possible, which is noted at the bottom of the chart.

Report Structure

Reports are comprised of the following elements, in the following order: Cover page, preface, legal notice, methodology, definitions, table of contents,

management summary (summarizing main information contained in each section of report) and report content (divided into sections and chapters). When

available, we also include forecasts in our report content. These forecasts are not our own; they are published by reliable sources. Within Global and Regional

reports, we include all major developed and emerging markets, ranked in order of importance by using evaluative criteria such as sales figures.

Notes and Currency Values

If available, additional information about the data collection, for example the time of survey and number of people surveyed, is provided in the form of a note. In

some cases, the note (also) contains additional information needed to fully understand the contents of the respective data.

When providing information about amounts of money, local currencies are most often used. When referencing currency values in the Action Title, the EUR

values are also provided in brackets. The conversions are always made using the average currency exchange rate for the respective time period. Should the

currency figure be in the future, the average exchange rate of the past 12 months is used.

5

METHODOLOGY OF THE CURRENT REPORT

Report Coverage

This report covers the B2C E-Commerce market in Iran. It includes relevant information about international comparisons, market trends, E-Commerce

transactions, Internet users and shoppers, products, payment methods, delivery and players.

Report Structure

The report starts with an overview of the B2C E-Commerce market and international comparisons, where the relevant country is compared to other countries in

the region in terms of criteria relevant to B2C E-Commerce, such as Internet and online shopper penetration.

Next, the “Trends” section includes an overview of market trends, such as mobile trends and online transaction breakdown by province.

The section “Sales & Shares” covers the development of E-Commerce transaction value and number and B2C E-Commerce’s share of total retail sales.

In the “Users & Shoppers” section, information about Internet penetration and online shoppers is included.

Afterwards, the section “Products” shows the leading product categories purchased online.

The next section, “Delivery”, covers information related to delivery in online shopping.

Furthermore, the “Payment” section covers data regarding payments’ use in online shopping.

Finally, the “Players” section includes information about the leading E-Commerce companies, including a qualitative overview and rankings of popular E-

Commerce websites.

6

DEFINITIONS

B2C E-COMMERCE the sale of products (and services) through electronic transactions via the Internet from businesses to

consumers.

B2C E-COMMERCE SALES the total sales generated either on the B2C E-Commerce market in a certain country or region, or the total

sales generated through B2C E-Commerce by a player on the market.

M-COMMERCE M-Commerce, also called “Mobile Commerce”, means the sale of products (and services) through electronic

transactions via mobile devices, such as mobile phones, tablets and smartphones.

INTERNET USERS the total number of inhabitants in a certain country that regularly accesses the Internet.

ONLINE SHOPPERS the total number of inhabitants in a certain country or region that participates in B2C E-Commerce.

ONLINE CLASSIFIEDS an online platform, where both consumers and businesses can publish small advertisements about the sale of

goods and services.

The following expressions and definitions are used in this B2C E-Commerce market report*:

Note: *the definitions used by the original sources might differ from the ones stated on this chart; the exact definition used by each source, where available, is included on the respective

charts

7

TABLE OF CONTENTS (1 OF 2)

1. Management Summary

2. Overview and International Comparisons

• B2C E-Commerce Overview and International Comparisons, April 2016

• Selected Socio-Economic Characteristics of Selected Countries in Iran, Compared to Bahrain, Iraq, Israel, Jordan, Kuwait, Lebanon, Oman,

Qatar, Saudi Arabia, UAE, incl. Population, in millions, GDP, in USD billion, and GDP per Capita, in USD, 2014

• B2C E-Commerce Index of Iran, Compared to Bahrain, Iraq, Israel, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, UAE, incl. Global

Rank, 2016, Share of Individuals Using Internet, 2014, Share of Individuals with Credit Card, 2014, Secure Internet Servers per 1 million

People, 2014, UPU Postal Reliability Score and UNCTAD B2C E-Commerce Index Value, 2015

• Internet Penetration in Iran, Compared to Bahrain, Iraq, Israel, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, UAE, Yemen, in % of

Individuals, 2014

• Online Shoppers in the Middle East, by Country, incl. Bahrain, Iran, Israel, Jordan, Oman, Qatar, Saudi Arabia, UAE, in % of Internet Users,

in % of Population and in millions, 2013/2014

3. Trends

• Smartphone Penetration, in % of Population, 2015e

• Breakdown of Broadband Internet Subscriptions, by Type, in % and in millions, 2015

• Breakdown of Online Transaction Value in Iran by Top 5 Provinces and Others, in %, 12 Months to March 2015

4. Sales & Shares

• Value of E-Commerce Payment Transactions, by Teheran, Other Provinces and Total, in IRR trillion, 2012/2013 - 2014/2015

• Number of E-Commerce Payment Transactions, by Teheran, Other Provinces and Total, in millions, 2012/2013 - 2014/2015

• Online Share of All Cashless Purchase Transactions, by Transaction Number and Transaction Value, in %, 2014/2015

• B2C E-Commerce Share of Retail Sales, in %, 2015e

8

TABLE OF CONTENTS (2 OF 2)

5. Users & Shoppers

• Internet Penetration, in % of Households and in % of Individuals, 2012 - 2014

• Breakdown of Internet Users, by Gender and Age Group, in %, 2013

• Number of Individuals Carrying Out Shopping and Related Activities Online, by Activity, in millions and in % of Internet Users, by Male,

Female and Total, 2013

6. Products

• Top 5 Product Categories Purchased Online, in % of Online Shoppers, January 2016

• Top 5 Product Categories that Online Shoppers in Iran Expect to Have a Greater Access to in the Next Six Months, in % of Online

Shoppers, January 2016

7. Payment

• Top 5 Reasons for Not Shopping Online, in % of Respondents, 2012 & January 2016

• Number of Online Payment Gateways, in thousands, March 2013 & March 2015

8. Delivery

• B2C E-Commerce Delivery Overview, May 2016

9. Players

• B2C E-Commerce Player Overview, April 2016

• Top 5 E-Commerce Websites, by Website Rank, incl. Category, Website Visits, in millions, and Iran’s Share of Website Visits, in %, April

2016

• Top 10 E-Commerce Websites, by Website Rank, incl. Description, April 2016

9

1. Management Summary 09 – 11

2. Overview And International Comparisons 12 – 17

3. Trends 18 – 21

4. Sales & Shares 22 – 26

5. Users & Shoppers 27 – 30

6. Products 31 – 33

7. Payment 34 – 36

8. Delivery 37 – 38

9. Players 39 – 42

10

Online transactions accounted for 3% of the number and 6% of the

value of all cashless purchase transactions in Iran in 2014/2015. Iran: Online Share of All Cashless Purchase Transactions, by Transaction Number and Transaction

Value, in %, 2014/2015

Note: refers to 12 months to 21st of March 2015

Definition: the total purchase transactions include online payment transactions and POS transactions in the category “purchase”

Source: Central Bank of the Islamic Republic of Iran, ECM cited by TechRasa, February 2016

Transaction Number

Online Transactions 3%

Others 97%

Transaction Value

Online Transactions 6%

Others 94%

11

Active Mobile Broadband Subscriptions (3G)

62.7% 13.8 million

Fixed Broadband Subscriptions (ADSL)

31.8% 7.0 million

Fixed Wireless Broadband Subscriptions (WiMax)

5.4% 1.2 million

With 13.8 million subscriptions, mobile broadband accounted for

62.7% of Internet subscriptions in Iran in 2015. Iran: Breakdown of Broadband Internet Subscriptions, by Type, in % and in millions, 2015

Source: Iran Ministry of ICT, Information Technology Organization of Iran, November 2015

12