MEASURING SERVICE QUALITY OF A THEMEPARK

Name : Gender : Male Female Marital Status : Single Married Age : 10-20 20-30 30-40 40-50 50 and above Educational Qualification:

12th & below Under graduate Post graduate beyond PG(specify)__________ Was it easy getting to the theme park? Yes No Is the theme park’s opening hour acceptable? Yes No Did you arrive alone or with others? Alone others Number in party:_________ Where did you hear about the theme park: (Check all that apply)

Newspaper InternetMagazine Friends or relativesTourist/City guide passing byRadio Other: (specify)________

Did you come here to Entertain kids Enjoy ridesSite seeing Thrill lover Other: (specify)________

Which of the following facilities did you visit? Cafeteria Gift shop Restrooms

How many hours did you spend in the theme park? 2-5 hours 5-8 hours 8-10 hours

Ticketing Strongly disagree Disagree Not sure Agree Strongly agreea. easy to find information about ticket prices 1 2 3 4

5b. The ticket price is a good value for the money 1 2 3 4

5c. You did not spend too much by waiting in the ticket line 1 2 3 4

5 Information

a. Signs gave clear information about exhibits location 1 2 3 45

b. After arriving at the park, you found adequate information about the ridesd. The information provided was in your language 1 2 3 4

5e. Guide service were available 1 2 3 4 5c. It was easy to get additional information from the staffd. The staff helping you was friendly

The Experiencea. There was clear path in which you were guided through the theme parkb. There were enough rides to move aroundc. Lighting was adequate in late eveningd. The open space and parks were dust free and pleasant.e. The rides were very entertainingf. Things were kept clean in all place and ridesg. The rides were safe to rideh. The experience was memorable

Facilitiesa. There were clear signs giving information about the facilitiesb. There were adequate dust binsc. The toilets were adequated. The toilets were easily accessiblee. The toilet were cleanf. There were restaurants at many spots in the theme parkg. The food was of good qualityh. The food was of good value for moneyi. Smoking was not allowed in the theme park

Satisfactiona. The service met my needsb. I found the overall service outstandingc. I am likely to go to the theme park againd. I would recommend this theme park to my friend.e. Could we improve the service to better meet your expectations?

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