sample-linda pickard_pickard-laws_gaining trust, building morale
TRANSCRIPT
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The Habit Loop: Change the Routine, Change the Results
Gaining Trust and Building Morale
Dr. Linda Pickard, PhDCEO, Pickard & Laws
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Profile: Linda E. Pickard Ph.D. Award-winning instructor/adjunct professor for design and delivery
of innovative leadership programs Social media writing: twitter.com/lindapickard;
www.nkleadership.blogspot.com Areas of specialty: neuro-leadership (applying brain science to
leader and team member behaviour), visioning, strategic thinking & planning, strategy execution (team level), developing and leading high performance teams, creative problem-solving.
President & CEO, Pickard & Laws Hon. B.Sc.(Food Sciences), Dip. Nutr. (Public Health Nutrition),
M.Ed., Ph.D. (Educational Psychology), University of Toronto Email: [email protected]
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Gaining Trust and Building Morale: Even Monkeys Have Their Standards
http://www.youtube.com/watch?v=GcJxRqTs5nk
/Frans de Waal, Moral behaviour of animals
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Today’s Objectives1. Explore trust - and morale – building through
three lens – charisma, character and confidence;
2. Clarify why and how emotions drive trust and morale.
3. Add to your tool kit of effective leadership practices.
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Agenda• The Trust Foundation: SCARF Power• The Inspiring Start: Charisma (Passion,
Purpose or Cause)• The Core of Everything: Character (Ponder) • The Necessary Mindset and Habit: Confidence
(Practice)• New Ways of Working
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Engagement Rises and Falls on Subtle Signals
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Powering Up Trust and Morale: A Lens for Exploring
• 3Cs: Charisma, Character and Confidence
• 4Ps: Passion, Purpose, Ponder, Practice
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The Brain – Evolutionary Levels, Multiple “Societies” and Feedback Loops
• I: The Reptilian Brain (The Basics - Stayin’ Alive)
• II: The Mammalian Brain (Instincts and Relationships)
• III: The Human Brain: (Future Possibilities…Decisions – The CEO)
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The Inspiring Start: Triggers of Trust and Morale (SCARF Power)
• Status: relative importance to others
• Certainty: ability to predict future
• Autonomy: sense of control over events
• Relatedness: Sense of safety with others
• Fairness: perception of fair exchanges between people
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Brain Politics: Social needs are Treated Much the Same Way in Our Brains as Need for Food and Water
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Thoughts Drive Emotions and Emotions Drive Motion
Positive emotions produce optimal functioning, not just within the present, pleasant moment, but over
the long-term as well.
/Barbara Fredrickson, Broaden and Build Theory of Positive Emotions, U. North Carolina, Chapel Hill.
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Gaining Trust and Building Morale: Habit to Practice # 1
Change the chemistry of the
conversations (CIQ)
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What is Charisma?• Greek word “gift”• Religious connotation: “of
the spirit” and “inspired”• “Visionary”, “energetic”,
“unconventional”• Beneficial in times of
distress (psychic, political, economic, ethical, religious)
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Charisma is Top Leadership Quality Across 61 Cultures (17,300 Managers)• Integrity• Inspirational• Visionary• Positive• Encouraging• Motivating• Confidence-building
/Globe Leadership, 2007
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The “Why?” of Work (Purpose) is Central to Charisma
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Charisma: “Fighting” for A Cause - Children’s Rights
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Building a Democracy in Tunisia
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If Purpose and Passion Get Things Started, Then Warmth and Competence are the Conduits
Warmth Behaviours? Competence Behaviours?
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Gaining Trust and Building Morale Habit to Practice # 2 (Charisma)
• Fight for a cause/purpose (the answer to “Why?”)
• Engage your team in exploring its “cause”
• Show your passion (warmth)
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The Core of Everything - Character: Who Am I?
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Can You Change Your Character?
• Comes from Greek word “engrave”
• Sum of deeply engrained patterns of behaviour (“inner theatre”)
• Acquired through genetics and culture
• Used interchangeably with personality
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Which of These Factors Do Not Substantially Impact Team Performance?
• Equal opportunity of turn-taking/input
• Incentives• Social connectedness• High aggregate IQ• Women• Progress/small wins• External intelligence gathering • Emotions of team
leader/manager
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Sleep Gives Character a Boost
• How much is needed daily?
• What do you get on average daily?
• What’s the downside of too little sleep?
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Gratitude Activates Your Inner Mandela
http://www.youtube.com/watch?v=oHv6vTKD6lg&list=PLzvRx_johoA_QznlVHjbByQdHZAhWRQzr&index=12
/Soul Pancake, The science of happiness.
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Micro-Breaks “Away from Huge Screen of Life” Open Up Space for Perspective
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How Long Can You Sit Still?
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An Engaged Inner Life Develops Character
Eulogy virtues
…whether you are kind, brave, honest, other-focused (prosocial), give to receive
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Gaining Trust and Building Morale Habit to Practice # 3 (Character)
Ponder (mindfulness)
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The 20-Mile March: A Commitment Culture (J. Collins, Great by Choice)
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Confidence and Competence: The Paradox
Modest Confidence
• Aids in adapting to environment
• Enables paying attention to situation
• Catalyzes self-improvement
Extreme Confidence
• Increases danger of narcissism
• Can lose touch with reality• Can become morally
disengaged
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Confidence “Sweet Spot: When We Feel Safe and Special
The healthy middle -
Moving seamlessly between self-absorption and caring attentiveness…
/Craig Malkim, Rethinking Narcissism
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Golden Rule of Habit Change: Keep Same Cue and Reward, Change the Routine
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A “Can Do” Growth Mindset is Key to Habit Change
https://www.youtube.com/watch?v=OMbsGBlpP30
/Charles Duhigg, The power of habit. TED Talk
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Gaining Trust and Building Morale Habit to Practice # 4 (Confidence)
Deliberately Practice
• Before enlightenment, chop wood, carry water
• After enlightenment, chop wood, carry water
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Gaining Trust and Building Morale Habits to Practice (Summary)
• SCARF Power
• Charisma (+ve cause)
• Character (challenge ‘ostrich self’)
• Confidence (growth mindset)
• Change CIQ
• Show passion, ignite with purpose
• Visit your “inner theatre” (ponder)
• Practice deliberately/invoke personal power
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What is One Habit You Will Practice?
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Persistence PaysHilary Hanson (May 27, 2015). Dog with big stick on narrow bridge teaches us the meaning of trying. Huffington Post (0:60)
http://www.huffingtonpost.com/2015/05/27/dog-big-stick-bridge-video_n_7451004.html?ncid=tweetlnkushpmg00000067