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Soft Skills Master


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EDUCREATION PUBLISHING

Shubham Vihar, Mangla, Bilaspur,

Chhattisgarh - 495001

Website: www.educreation.in

______________________________________________________________

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ISBN: 978-1-5457-1191-0

Price: ` 200.00

The opinions/ contents expressed in this book are solely of the authors and do

not represent the opinions/ standings/ thoughts of Educreation or the Editors. The book is released by using the services of self-publishing house.

Printed in India


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Soft Skills Master

Dr. K. M. Bawge, PhD

Retired Principal, Emeritus Professor

Thinker, Author and Orator

Dr. Uttam B. Sapate, PhD

Professor, MM‘s Institute of Management Education

Research and Training (IMERT), Pune, India.

EDUCREATION PUBLISHING

(Since 2011)

www.educreation.in


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About the Authors

Dr. K. M. Bawge (M. Com., M. Phil., Ph.D.)

is a well known educationalist, thinker,

researcher and author. He has two books to

his credit with two research projects and

presented many research papers at national

and international level. He has been writing articles on several subjects in various periodicals, journals

and magazines. As an academician and trainer, he is well

known to educational institutions, corporate and other

organizations. He is a famous orator with significant

contribution to the social and academic field. He served

for 30 years as a professor, 5 years as a principal and about one year as emeritus professor. At present he

works as a freelancer from Latur, Maharashtra.

Dr. Uttam B. Sapate (BE, M Tech, MBA,

PhD) is a Professor of Finance and

Operations in MM‘s Institute of

Management Education Research and

Training (IMERT), Pune. He has 19 years of industrial experience from public sector

undertakings (HAL, IREDA and TCIL). His experience

includes avionics production, techno-commercial analysis

of renewable energy projects, execution of telecom

projects etc. For last eight years he is in academics,

working with Management Institutes from Pune in the capacity of approved Professor / Director of Savitribai

Phule Pune University. He has one book to his credit and

many research papers published in National /

International Journals / Conferences on ―Weak Form of

Market Efficiency‖. He enjoys the teaching and guiding

MBA students.


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Dedicated

To

Graduate and post-graduate students, professors,

professionals and entrepreneurs.


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Preface

This book ‗SOFT SKILLS MASTER‘ is designed to make the

present generation of youths master in life skills. Also it

caters to the needs of professors, corporate professionals

and businessman. It is an august work aimed to inculcate

knowledge, imbibe skills and make youth competent for

shaping their bright career.

Even though, the importance of soft skills is evident and

acceptable, there are hardly any books available in

collective form with comprehensive coverage of important

skills like successful interview, group discussion,

brainstorming, body language, communication skills,

presentation skills, decision making skills, leadership

skills, role play, anxiety and stress relieving skills etc.

We take this opportunity to thank all those who have

directly and indirectly helped us to complete this book.

Our special thanks are to Educreation Publishing for

printing, publishing and promoting the book.

Further we take the personal responsibility of any errors

or omissions in this book. We welcome suggestions,

comments or modifications which will be duly

acknowledged and incorporated in the next edition of the

book.

Dr. Uttam B. Sapate Dr. K. M. Bawge

[email protected] [email protected]


mailto:[email protected]

mailto:[email protected]

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Table of Contents

Sr. Particulars Page

- Introduction ix

01 Great Personality 01

02 Skills and Competencies 09

03 Successful Interview 18

04 Group Discussion Skills 23

05 Brainstorming 28

06 Etiquettes And Manners 31

07 Body Language 38

08 Interactive Skills 44

09 Communication Skills 48

10 Leadership Skills 54

11 Oral Presentation 57

12 Attitude 60

13 Managing Emotions 62

14 Assertive Skills 65

15 Thinking Process and Creative

Thinking Skills 67

16 Decision-Making Skills 75

17 Effective Negotiation 79

18 Building and Handling Team 83

19 Problem Solving Skills 86

20 Anxiety Overcoming Skills 88

21 Stress Relieving Skills 91

22 Arranging Meetings Effectively 94

23 Formal and Occasional Dressing 100

24 Role Play 104

25 Self Appraisal 107


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26 Training 110

27 Winning Bio-Data, Resume and

Curriculum Vitae (C.V.) 113

28 Job Skills 116

29 Valuable Thoughts 120


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INTRODUCTION

The power and wealth of a nation is in its manpower

(Human Capital). The overall growth of a country depends

on manpower having broad knowledge, vast information,

wider skills, competencies and ideal qualities. These are

the basic things to strengthen head, heart and hands. At

present greater importance is being given to skill

development. Skill means ability. It is needed to become

competent. With practiced abilities and desire to apply

those leads to competencies (capability, empowerment,

efficiency, and expertness). Skill can be learned and

improved. These abilities can be developed by training,

knowledge and techniques.

Mainly, Hard Skills (technical skills) and Soft Skills (also

called Life skills, Generic Skills) are the two types of

skills. Hard skill means subject knowledge, technical

knowledge and ability to do a specific job. The Collins

English Dictionary defines the term "soft skills" as

"desirable qualities for certain forms of employment that

do not depend on acquired knowledge: they include

common sense, the ability to deal with people, and a

positive flexible attitude. As per the experts, there are

about sixty soft skills which are divided into Healthy Life

Skills, Rich Life Skills and Progressive Life Skills. Soft skill

means abilities and qualities of a person having an

impressive personality and higher education. Such skills

are needed to make life competent, happy and rich.

Persons having soft skills can play the best role, because

of expertise and efficiency. Generally, soft skills are

meant for building an influential personality and hard

skills for employment and self-employment. Corporate


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sector demands manpower with the soft and hard skills.

As such, soft and hard skills building have become an

important instrument to increase employability,

efficiency, productivity, enrichment and empowerment of

human resources.

In 2014, separate Ministry of Skill Development and

Entrepreneurship was set up by Government of India.

National Skill Development Corporation is working under

this Ministry. In 2015, Pradhan Mantri Kaushaly Vikas

Yojana (PMKVY) has been launched. Under which the

thrust appears on development of technical skills. Even

though, both hard skills and soft skills are important,

there are hardly any books on soft skills. That acted as a

inspiration for this book. It would be useful to students of

all educational streams, professors, corporate personnel

and businessmen.

The contents of the book are divided into 29 chapters

covering the most common soft skills like Interview

Techniques, Group Discussion, Body Language,

Communication Skills, Leadership Skills, Thinking Skill,

Decision Making Skill, Problem Solving Skill etc. along

with some additional related topics.


Dr. K. M. Bawge

1

GREAT PERSONALITY

Personality means possessing all those qualities and skills

which are commonly accepted. The term includes

knowledge, qualities, information, skills, principles and

values. High level personality is not the natural gift. It can

be changed and developed. It is built in family, through

society, friends, education and training. Personality is

called as self help. Mostly the development of personality

depends upon acquiring soft skills (generic skills / life

skills). Mostly technical skills and some soft skills are

needed for employment. It is expected that our youths

ought to shape their personality in young age. It is

experienced that great persons had shaped their life

mission in their young age. Young life is the valuable

asset with a person. If such age is wasted, it cannot be

regained even after spending Crores of rupees.

At the outset, youths should set their goal. Unless aim is

determined, person cannot be inspired to lead meaningful

life. When it is not decided to go, no road is useful for

journey. So, setting goal is necessary to give direction to

endeavor. However the aim must be clear and match the

values and reality. Continuous concentration on aim is

required like Arjuna, while shooting an arrow focused his

attention on the eye of a bird seated on a tree. In this

way, one should be goal-oriented. Internal and external

are the two aspects of personality. Physical build, face,

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Soft Skills Master

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costume are related to external aspects. More importance

is given to inside of a person. Following example is

presented to enumerate this aspect.

A seller was selling balloons in a fair. In order to attract

customers, he was flying balloons of several colours in

the sky. A boy approached him and asked ―you are flying

green, blue, white, red balloons in the sky, but there is no

black coloured balloon. Why? It seems that Black

coloured balloon cannot fly‖. Seller explained by saying

that ―flying of balloon in the sky does not depend on its

colour but on the gas filled in it‖. The nature of

personality is like this. Effective personality is elevated

with knowledge, skills, qualities, attitude existing inside a

person.

Main facets of personality are explained as below−

1. Sound health:

Our basic responsibility towards living life is to maintain

health. Nothing can be achieved without sound health.

The mental power depends on physical strength. A

healthy person is energetic, active, efficient, and cheerful.

A person not maintaining health has to face many

difficulties, problems and constraints. Such persons find

very hard to shape the personality. They can‘t enjoy the

life. Unhealthy persons live life with desperation, pains,

troubles and grief.

So, live natural life. Do not get addicted. We can escape

from bad habits before very beginning. Self control keeps

bad habits at a distance. Do some exercise on regular

basis. Exercise stimulates body strength. Consume

energetic and balanced food on time. Maintain regularity

in your routine. The cause of many diseases is mind.

Always keep the mind satisfactory. Persons having good


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