sample business impact analysis

Business Impact Analysis for Acme Printing

The purpose of this analysis was to determine the Recovery Time Objectives for each essential process at each company site, and the minimum resources required for resuming operations. The scope included the Head Office, the plants in Mapleton, Oakville, Cedar Springs, Poplar Heights, and Walnut Grove, and the Distribution Center (D.C.).

A. Head Office

A.1 Recovery Time Objectives

Loss of the Head Office would interrupt the following business processes or functions: Executive Management; HR Services; Technology Services; Wide Area Network; Electronic Order Management; Inventory Management; E-switch; Forms Advisory Office; Strategic Sourcing; Billing; National Data Center;

Data Management; Accounts Receivable; Accounts Payable; Payroll; General Ledger; Treasury; Investor Relations; Unit Holder Distribution; Corporate Records; Technical Operations; Sales and Marketing.

Each of these processes is defined below, along with a brief description of the impact of an extended interruption, and the recovery time objectives (RTO’s) for the process.

a) Executive Management

Description: Management of the corporation.

Impact: Loss of corporate governance, loss of reputation, loss of investor confidence.

RTO’s Within 4 hours, key executives would need to begin managing the crisis from a designated 'command center'.

Within 2 weeks, all executives and staff would need to be able to resume activities from a suitable location within the area.

b) HR Services

Description: Personnel functions for the corporation. Provide equitable support to internal customers or employees through programs and policies.

Impact: Impact to timely delivery and communication of programs and policies. Normal functions could be suspended for a period of time, but handling of personnel issues related to the crisis would be a high priority.

RTO’s Within 4 hours, HR staff would need to begin notifying employees, and handling any personnel issues, from a designated 'command center'.

Within 2 weeks, all HR staff would need to be able to resume activities from a suitable location within the area, with normal WAN access and restoration of HR data.

c) Technology Services

Description: Technology Services manages day-to-day technology needs of the organization as well as the development of technology solutions for all new business Initiatives.

Impact: Monitoring and support of production systems would stop. All technology project work would stop.

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RTO’s Within 4 hours, Technology Recovery Team members would need to begin working on restoration of the affected systems at the designated alternate location.

Within 24 hours, Infrastructure Services staff would need to begin working, on shifts, at an alternate location.

d) Wide Area Network

Description: The network connecting all company sites for system access, file transfer, e-mail, internet access, etc.

Impact: If primary router lost, would fail over to backup router at Mapleton, with no loss of connectivity for Mapleton, Oakville and Cedar Springs. Poplar Heights and Walnut Grove would have to use dial access. Internet connectivity would be lost.

RTO’s Within 24 hours, internet connectivity would need to be restored via Mapleton.

e) Electronic Order Management

Description: The electronic receipt and distribution of orders from customers.

Impact: Plants would be unable to receive electronic orders from customers.

RTO’s Within 4 hours, electronic links, and electronic distribution software and data, would need to be restored on a backup server at an alternate location.

Within 24 hours, would also need to begin receiving orders from some customers via secure FTP or on tape for manual loading into system.

f) Inventory Management (ERP system)

Description: The official record of all inventory transactions and the dollar value associated with those transactions.

Impact: Would not be able to gain access to inventory levels and triggers and would lose the ability to record transactions.

RTO’s Within 4 hours, plants would need to revert to manual inventory management procedures.

Within 72 hours, ERP system software and data would need to be restored on backup server at an alternate location. Plants would need to begin updating ERP system with results of manual transactions.

g) e-Switch

Description: Service whereby company does the groundwork for customers wishing to switch banks. Will also handle changes for pre-authorized credit card payments. Paid service by the bank.

Impact: Unable to change automatic deposit and/or banking activities by certain dates as per the customer’s request.

RTO’s Within 4 hours, would need to redirect the process (calls and authorizations) to Mapleton.

Within 24 hours, would need to send e-switch CSR’s to Mapleton to handle all outbound e-switch calling and production work.

Within 2 weeks, would need to establish an interim Call Center in the area, relocate e-switch CSR’s, and resume “normal” operations.

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h) Forms Advisory Office

Description: All forms and computer form orders.

Impact: No FAO orders could be put into production. Risk of losing key high-end customers.

RTO’s Within 24 hours, would need to relocate staff to Mapleton for customer liaison. Within 1 week, would need to resume the function at Mapleton or another company facility.

i) Strategic Sourcing

Description: Responsible for sourcing and purchasing all retail, print and operating supplies. Also responsible for vendor relationship management.

Impact: Retail, print and operating supplies would not be ordered. Plants would stock out of items within a week or less. Customer service levels would be negatively impacted due to customer orders not being fulfilled.

RTO’s Within 24 hours, would need to relocate Strategic Sourcing staff to an alternate location.

Within 72 hours, ERP system software and data would need to be restored on a backup server at an alternate location.

j) Billing

Description: Prices and bills orders to customers after shipment occurs.

Impact: Upfront pricing unavailable; loss of customer confidence. Loss of cash flow (about 1M/day).

RTO’s Within 4 hours, the National Billing System (NBS) would need to be restored and the bridge with Central re-established.

Within 24 hours, Billing staff would need to be relocated to a suitable office facility within the area and resume normal processing for "change billing", electronic billing, bank rejects and manual billing.

Within 72 hours, links with customers would need to be restored for transmission of electronic files OR billing bills generated would need to be copied to CD to be sent to the customers.

Within 1 week, would need to resume processing of credit card authorizations prior to manufacturing / distribution. Assumption - credit card transactions will be manually overridden by OMS into production for the 1st week.

Within 2 weeks, would need to resume processing of customer refunds, invoicing and paper drafts.

k) National Data Center

Description: Provides internal and external reporting. Contains the rules for commission calculations.

Impact: Would be unable to meet contractual requirement to pay commissions to agents. Would be unable to provide internal information on key business indicators.

RTO’s Within 72 hours, NDC Admin would need remote access to Mapleton to support any corporate or manufacturing requirements.

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Within 4 weeks, the NDC hardware, software and database would need to be restored. NDC staff would need to resume normal activities from a suitable office facility within the area. Assumptions - commission payments can be delayed up to 6 weeks. Any Finance requirements for info on commission expense can be based on estimates.

l) Data Management

Description: Set-up and maintenance of data required for manufacturing purposes including product and customer information.

Impact: Would be unable to make product changes or update branch information. Where changes are required, products would be produced incorrectly.

RTO’s Within 24 hours, 1 Data Analyst would need access to Mapleton to support manufacturing requirements. Assumption - data tables have been synchronized across all locations.

Within 72 hours, 1 Data Analyst would need access to NBS to support billing requirements.

Within 2 weeks, all data staff would need to resume normal activities from a suitable office facility within the area.

m) Accounts Receivable

Description: Deposit checks received in the mail and update A/R sub ledger.

Impact: Cash flow would be affected as checks would not be deposited in a timely manner. Customer relations could potentially be affected from not updating sub ledger.

RTO’s Within 4 hours, mail would need to be redirected to an alternate location (e.g. Mapleton or Poplar Heights).

Within 48 hours, would need to begin sorting mail and depositing checks. Would need a facility to sort and copy checks for deposit.

Within 1 week, would need a facility to accommodate two staff with access to backup ERP system and other office equipment. A/R data would need to be restored.

Within 2 weeks, A/R staff would need to resume normal activities from a suitable office facility within the area.

n) Accounts Payable

Description: Record invoices and pay vendors when due. Update A/P sub ledger.

Impact: Vendors would not be paid on time or may be paid incorrectly.

RTO’s Within 48 hours, would need to begin issuing manual checks, on an ‘as needed’ basis, from the command center.

Within 2 weeks, A/P staff would need to resume partial operations from a suitable office facility within the area. A/P data would need to be restored and access provided to backup ERP system system.

Within 4 weeks, A/P staff would need to resume full operations.

o) Payroll

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Description: Payment of employees for work performed. Payroll is processed by outsourcer.

Impact: Staff would not be paid on time or may be paid incorrectly.

RTO’s Within 48 hours (or more, depending on when the incident occurred in relation to the pay date), would need to process the current pay from company's Mapleton facility. The outsourcer’s application is already set up in Mapleton and Oakville (client software only – server is in Head Office).

Within 1 week, Payroll staff would need to resume normal activities from a suitable office facility within the area. Payroll software and data would need to be restored on a backup server, and a dial-up connection provided to outsourcer.

p) General Ledger

Description: Record historical financial and statistical activity.

Impact: Monthly/Quarterly/Annual financial information would be delayed or not reported accurately.

RTO’s Not applicable, since this process could be suspended until the Head Office is ready for re-occupancy.

q) Treasury

Description: Monitor cash flow and invest available cash.

Impact: Cash flow and availability of funds could be delayed or negatively affected.

RTO’s Within 1 week, would need to resume monitoring cash flow.

r) Investor Relations

Description: Communicate company information through press releases and update website.

Impact: Could affect investor confidence if company does not continue updating public with the latest company events.

RTO’s Within 24 hours, would need to send press release communicating major incident to the public.

Within 2 weeks, would need to e-establish corporate website and ensure website is up-to-date with information. Would also need to book investor presentations.

s) Unit Holder Distribution

Description: Calculate distribution payable and cut check 2 days before due date (due date is last business day of month).

Impact: Could seriously affect investor confidence if a monthly distribution is missed or delayed.

RTO’s Within 24 hours (or more, depending on when the incident occurred in relation to the distribution payment date) would need to address the unit holders’ distribution. Access to the network files would be required.

Within 3 weeks, would need to restore and have access to all f:\data\finance\ files.

t) Corporate Records

Description: Keeping permanent records of active contracts for suppliers and vendors.

Impact: No immediate impact and the other party to the contract could provide documentation.

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RTO’s Not applicable.

u) Technical Operations

Description: A support group that has three areas of core competence: Engineering and Technical Services; Process analysis and improvement; Project management.

Impact: Both project work and process improvement work could be suspended with little short-term impact. All employees (6 full time and 2 contractors) could work from home if necessary.

RTO’s Not applicable. However, given the nature of this group, it is likely that some or all of the members would participate in the recovery activities (regardless of where the event occurs).

v) Sales and Marketing

Description: Client relationships with customers, new sales initiatives, projects, development of new adjacencies, etc.

Impact: Sales and marketing activities could be suspended, or continue from employees’ homes, with little short-term impact.


A.2 Minimum Resource Requirements

The following tables detail the minimum resource requirements for resuming the above processes, along with possible strategies for providing these resources within the desired RTO’s.

HEAD OFFICE – EXECUTIVE MANAGEMENT

RESOURCE RTO REQUIREMENTS POSSIBLE STRATEGIES

PERSONNEL 4 hours 8 executives,2 admin.

Use existing staffNote: Designate alternates for all key executives

FACILITIES 4 hours Conference room,2 offices with desks,6 phones/phone lines

Use a local hotel as a temporary command center, use hotel’s phones and cell phones

2 weeks Conference room,6 offices with desks,10 phones/phone lines

Acquire space in area as needed, install desks and phones/phone lines

TECHNOLOGY 4 hours 4 PC’s,internet access

Use laptops and hotel’s business facilities and internet access

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HEAD OFFICE – EXECUTIVE MANAGEMENT


2 weeks 10 PC’s,2 printers,WAN access

Acquire and install PC’s and printers as needed; establish WAN access

HEAD OFFICE – HUMAN RESOURCES


PERSONNEL 4 hours 1 manager1 staff (coordinator)

Use existing staff

2 weeks 2 additional staff (1 coordinator, 1 administrator)

Use existing staff

FACILITIES 4 hours 2 desks,1 phone/phone line

Use command center ORUse HR facilities at Mapleton

2 weeks Total of:4 desks4 phones/phone linesNote: Need a confidential office

Acquire space in area as needed

TECHNOLOGY 2 weeks 2 PC’s,1 printerinternet and payroll access

Acquire and install PC’s and printers as needed; establish internet and payroll access

MATERIALS 4 hours Team member and employee contact lists, phone books, etc.

Maintain off-site

2 weeks Handbook/Policies Maintain off-site

HEAD OFFICE – TECHNOLOGY SERVICES


PERSONNEL 4 hours 1 senior sys admin/db admin1 prod support1 DBA1 SA1 network admin1 BC coordinator1 senior manager

Use existing staff

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HEAD OFFICE – TECHNOLOGY SERVICES


24 hours 12 infrastructure services personnel on 3 shifts

Use existing staff

FACILITIES 4 hours 7 workstations,7 phones

3 workstations and phones to be in place at hot site;4 workstations and phones to be in place at alternate company site, probably Mapleton

24 hours 4 workstations2 phones

Use alternate company site, probably Mapleton; install desks and phones as needed

TECHNOLOGY 4 hours 5 network-attached PC’s 3 PC’s to be in place at hot site;2 PC’s to be in place at alternate company site (or borrowed from other staff)

24 hours 4 network-attached PC’s Acquire and install PC’s at alternate sites as needed

HEAD OFFICE – WIDE AREA NETWORK


TECHNOLOGY 24 hours Internet connection Establish an internet connection at Mapleton as needed

HEAD OFFICE – ELECTRONIC ORDER MANAGEMENT


FACILITIES 4 hours Computer room space for 1 server Use hot site

TECHNOLOGY 4 hours Backup server,Electronic links to customers

Backup server to be in place at hot site,Links will be provisioned at hot site

24 hours Replacement for SNA links Use dial-up lines or secure FTP transfer

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HEAD OFFICE – INVENTORY MANAGEMENT (ERP SYSTEM)


FACILITIES 72 hours Computer room space for 1 server Use Mapleton’s computer room

TECHNOLOGY 72 hours Backup server Use an existing server at Mapleton ORAcquire as needed

HEAD OFFICE – E-SWITCH


PERSONNEL 24 hours 1 team leader7 CSR’s

Use existing personnel

2 weeks 1 manager2 additional team leaders6 additional CSR’s

Use existing personnel

FACILITIES 4 hours 1 800 number with 12 terminations

Use Mapleton’s facilities

24 hours 8 desks8 phonesproduction space and tables

Acquire and install desks, phones and tables at Mapleton

2 weeks Desks, phones, tables for a total of 17 personnel

Acquire a temporary facility in the area, and install desks, phones, tables, 800 line

TECHNOLOGY 4 hours 1 fax server Use an existing server at Mapleton

24 hours 1 e-switch server8 network-attached PC’s1 special printer

Use an existing server at Mapleton temporarily; acquire and install PC’s and printer as needed

2 weeks Same as above plus an additional 9 PC’s

Relocate above PC’s and printer from Mapleton; acquire and install a replacement server and additional PC’s as needed

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HEAD OFFICE – FAO ORDERS


PERSONNEL 24 hours 2 FAO staff Use existing staff

1 week 3 additional FAO staff Use existing staff

FACILITIES 24 hours 2 desks, 2 phones, 1 fax Use existing facilities at Mapleton

1 week 3 additional desks and phones Acquire and install desks and phones as needed

TECHNOLOGY 1 week 5 network-attached PC’s Acquire and install PC’s as needed

HEAD OFFICE – STRATEGIC SOURCING


PERSONNEL 24 hours 3 staff Use existing staff

FACILITIES 24 hours 3 desks,2 phones/phone lines

Use Distribution Center; install desks and phones as needed

TECHNOLOGY 72 hours 2 PC’s with access to ERP system,1 printer

Acquire and install network-attached PC’s as needed;Acquire and install printer as needed (or share printer with DC staff);Restore ERP system and establish connectivity

HEAD OFFICE – BILLING


PERSONNEL 24 hours NBS coordinator,4 billing assistants(to monitor pricing, update orders for "change billing" requirements, run billing files)

Use existing staff

72 hours 1 Unix System Administrator (to transmit electronic files to customers if electronic links to customers have not yet been restored)

Use Tech Services personnel

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HEAD OFFICE – BILLING


FACILITIES 24 hours 5 desks,minimum of 1 phone

Use Mapleton’s facilities

TECHNOLOGY 4 hours NBS server,Bridge to CentralNote: Assumes NBS is on the "A list" for system recovery.

NBS server will fail over to alternate site

24 hours Head Office F: drive, MH OMS,6 PC’s, 1 high speed printer

PC’s and printer would have to be immediately available to meet this RTO

72 hours links to customers / link for credit card authorization

Establish links as needed

2 weeks MICR printer Acquire and install printer as needed

MATERIALS 2 weeks Paper Draft stock (24lb Bond paper),Form Stock – refunds,Invoice Stock

Acquire materials as needed

HEAD OFFICE – NATIONAL DATA CENTER


PERSONNEL 4 weeks NDC administrator,3 reporting analysts

Use existing staff

FACILITIES 4 weeks 4 desks,minimum of 1 phone

Acquire facilities in area as needed

TECHNOLOGY 4 weeks NDC server,5 PC’s,access to Billing printer,bridge to NBS restored,Note: NDC PC config - Tera Term Pro, Groupwise, Crystal Reports, PowerBuilder, MS Excel, Cognos PowerPlay, MS Word

Acquire and install server and PC’s as needed; restore software and data

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HEAD OFFICE – DATA MANAGEMENT


PERSONNEL 24 hours 1 Data Analyst (mfg support) Use existing staff

72 hours 1 Data Analyst (NBS support) Use existing staff

2 weeks Total 5 data analysts Use existing staff

FACILITIES 24 hours 1 desk Borrow desk at Mapleton

72 hours 1 desk Borrow or install additional desk at Mapleton

2 weeks 4 desks,minimum 1 phone

Acquire facilities and install desks/phone as needed

TECHNOLOGY 72 hours 1 PC with access to NBS Acquire and install network-attached PCNote: NBS server will fail over to alternate site

2 weeks 6 network-attached PC’s, access to Billing printerNote: DM PC config - Tera Term Pro, Groupwise, PowerBuilder, NBS Applic, Teleservice Applic, MS Excel, MS Word

Acquire and install PC’s

HEAD OFFICE – ACCOUNTS RECEIVABLE


PERSONNEL 48 hours 1 coordinator Use existing staff

1 week Same as above plus 1 clerical staff Use existing staff

2 weeks Same as above plus 2 more clerical staff

Use existing staff

FACILITIES 48 hours 1 desk1 phone (can be shared) 1 fax and fax line (can be shared)

Install desk, phone, fax/fax line as needed at Mapleton (or share existing facilities, possibly off-hours)

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HEAD OFFICE – ACCOUNTS RECEIVABLE


1 week 1 additional desk and phone Install additional desk and phone as needed at Mapleton

2 weeks 2 additional desks and phones Acquire alternate facilities as needed and install total of 4 desks, 4 phones, 1 fax/fax line

TECHNOLOGY 48 hours 1 network-attached PC1 printerNote: Need access to ERP system, teleservice, network files, MS Office

Acquire and install PC and printer as needed at MapletonRestore ERP system on backup server at Mapleton or hot site

1 week 1 additional network-attached PC Acquire and install additional PC as needed at Mapleton

2 weeks 2 additional network-attached PC’s Relocate above PC’s and printer to alternate location, and acquire and install 2 additional PC’s

MATERIALS 48 hours Bank deposit books,deposit stamps

Acquire as needed

HEAD OFFICE – ACCOUNTS PAYABLE


PERSONNEL 48 hours 1 coordinator1 clerical staff

Use existing staff

2 weeks 2 additional clerical staff Use existing staff

4 weeks 3 additional clerical staff Use existing staff

FACILITIES 48 hours 2 desks2 phones1 fax and fax line

Install desks, phones, fax/fax line as needed at Mapleton? Poplar Heights? DC?

2 weeks 2 additional desks/phones Acquire alternate facilities as needed and install total of 4 desks, 4 phones, 1 fax/fax line

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HEAD OFFICE – ACCOUNTS PAYABLE


4 weeks 3 additional desks/phones Install additional desks/phones as needed at alternate facility

TECHNOLOGY 48 hours 2 network-attached PC’s1 printerNote: Could produce manual forms for probably 1 or 2 weeks but we would need access to ERP system to see who is owed what

Acquire and install PC’s and printer as needed at Mapleton;Restore ERP system on backup server at Mapleton or hot site

2 weeks 2 additional PC’s1 additional printer

Relocate above PC’s and printer to alternate location, and acquire and install 2 additional PC’s and 1 printer

4 weeks 3 additional PC’s Acquire and install 2 additional PC’s

MATERIALS 48 hours Checks for main bank account Acquire as needed

2 weeks Checks for foreign accounts & other companies

Acquire as needed

HEAD OFFICE – PAYROLL


PERSONNEL 48 hours 1 manager/supervisor1 specialistNote: All staff would need outsourcer experience

Use existing staff

1 week 1 additional specialist Use existing staff

FACILITIES 48 hours 2 desks2 phones1 phone/fax line

Use Mapleton’s facilities. If incident occurred when a pay was due, would borrow existing desks, phones, phone/fax line. Otherwise, would install them in a conference room or spare office.

1 week Additional 1 desk, 1 phone, 1 phone/fax line

Determine suitable location (e.g. Mapleton, Poplar Heights, etc.) and install a total of 3 desks, 3 phones, 2 phone/fax lines

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HEAD OFFICE – PAYROLL


TECHNOLOGY 48 hours Payroll server2 PC’s1 printer1 data line to outsourcerNote: The application data stored on our server is more detailed than the data on outsourcer’s server. Hence we would have to restore the data as well as the company profiles and set-up codes.

Restore outsourcer data on backup server; acquire and install (or borrow) PC’s and printer; provide dial-up connection to outsourcer

1 week Additional 1 PC, 1 data line Relocate above PC’s and printer to alternate location (or acquire and install new ones); acquire and install additional PC at alternate location; connect all PC’s to payroll server; install 2 data lines

HEAD OFFICE – TREASURY


PERSONNEL 1 week 1 Treasury person Use existing staff

FACILITIES 1 week 1 desk, 1 phone Acquire space and install desk and phone as needed

TECHNOLOGY 1 week 1 network-attached PC Acquire and install as needed

HEAD OFFICE – INVESTOR RELATIONS


PERSONNEL 24 hours 1 executive and 1 assistant to issue press release

Would be handled by executive management team at command center

2 weeks 1 executive and 1 assistant to update website and book investor presentations

Would be handled by executive management team at their interim location

FACILITIES 24 hours Not applicable (included in Executive Management)

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HEAD OFFICE – INVESTOR RELATIONS


2 weeks Space for server Use Mapleton’s facilities

TECHNOLOGY 24 hours Not applicable (included in Executive Management)

2 weeks Website Acquire and install server; restore website

HEAD OFFICE – UNIT HOLDER DISTRIBUTION


PERSONNEL 24 hours 2 signing officers and 1 analystNote: Personnel is not dependent on skill but rather knowledge of the process. Distribution & Reporting Instructions are available in f:\data\finance\…

Signing officer duties would be handled by executive management team at command center; analyst duties could be handled by any of the 4 staff that know the current process

FACILITIES 24 hours 1 desk and phone for analyst If incident occurred when a distribution was due, would use facilities at another company site; otherwise would acquire facilities as needed

TECHNOLOGY 24 hours 1 network-attached PC1 printeraccess to e-mail

If incident occurred when a distribution was due, would use existing technology at another company site; otherwise would acquire and install as needed

3 weeks Access to all f:\data\finance\.. files Restore files on backup server

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B. Recovery Requirements – Poplar Heights Plant

B.1 Recovery Time Objectives

Loss of the Poplar Heights plant would interrupt the following business processes or functions: Production Scheduling; Purchasing; Pre-press; Web Production;

Bindery; Foil Stamping; Help Desk/Production Support.


a) Production Scheduling

Description: Schedules all production on web, bindery and foil.

Impact: Would lose CTS cards, dockets and product samples. Would also lose ability to accept docket jobs.

RTO’s Within 24 hours, would need to relocate scheduling staff to Distribution Center and would need to contact outsource vendors to initiate production of all base stock normally produced by Poplar Heights.

Within 48 hours, would need to establish and manage production schedule at outsourcers.

b) Purchasing

Description: Purchasing of all paper used in base stock production.

Impact: Would lose Poplar Heights plant paper inventory (total of 75 SKU's representing $650-700K)

RTO’s Within 24 hours, would need to relocate purchasing staff to Distribution Center and begin coordinating paper supply for outsourcers.

c) Pre-press

Description: Preparation and storage of all job film, digital files and preparation of printing plates.

Impact: Would lose all film.

RTO’s Within 24 hours, would need to gather digital files to supply to outsourcers, and would need to assign key personnel to support outsourcers as required (from Distribution Center).

d) Web Production

Description: Printing of all base stock.

Impact: Would lose capability of producing 35-40,000,000 sheets/month. Approximately 35% of this volume is for CDI.

RTO’s Within 1 – 2 weeks, would need to begin shipment of base stock from outsourcers to the binderies, stampers, Distribution Center, or direct to the imprinting plants.

e) Bindery

Description: Collation of multi-part sheets, collation of roll-fed forms, cutting, shrink-

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wrapping, boxing.

Impact: Would lose capability of collating 5M sheets a month and 300,000 sets of forms per month.

RTO’s Within 48 hours, would need to contact outsourced binderies.

Within 1 – 2 weeks, would need to begin collation.f) Foil Stamping

Description: Addition of regular foil and holograph foil to products.

Impact: Would lose capability of producing 12 million foil impressions/month.

RTO’s Within 48 hours, would need to contact outsourced foil stampers.

Within 1 – 2 weeks, would need to begin foil stamping.

g) Help Desk/Production Support

Description: Monitoring of production applications and databases. Help Desk tracks all support.

Impact: Lack of monitoring could result in undetected production problems. Lack of Help Desk could result in unresolved problems.

RTO’s Within 12 hours, would need to re-establish production support with minimized staff.

Within 4 weeks, would need to re-establish normal functioning of Production Support.

B.2 Minimum Resource Requirements


POPLAR HEIGHTS PLANT – PRODUCTION SCHEDULING


PERSONNEL 24 hours 1 person for product knowledge, coordination, and system input

Use current Poplar Heights staff (DC staff would provide assistance)

FACILITIES 24 hours 1 desk1 phone/phone line

Use D.C. facilities; install desk and phone as needed

TECHNOLOGY 24 hours 1 network-attached PC1 printer

Acquire and install PC and printer as needed

MATERIALS 24 hours CTS cardsJob samples

CTS cards to be printed and laminated by D.C. staffSamples to be pulled from imprint

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POPLAR HEIGHTS PLANT – PURCHASING


PERSONNEL 24 hours 1 person for product knowledge, paper calculation, coordination, and system inputNote: assumes we supply all paper to outside vendor

Use current Poplar Heights staff




Acquire and install PC and printer as needed

POPLAR HEIGHTS PLANT – PRE-PRESS


PERSONNEL 24 hours 1 person for product knowledge, file layouts, Quark/Illustrator, Mac

Use current Poplar Heights staff



TECHNOLOGY 24 hours 1 network-attached MacNote: Need to develop ability to post large data files to the internet

Acquire and install Mac as needed (could borrow Mac from Head Office)

MATERIALS 24 hours File media (e.g. Zip disks) Purchase media as needed

POPLAR HEIGHTS PLANT – WEB PRODUCTION


PERSONNEL 1 - 2 wks 1 person for product knowledge, coordination, and system inputNote: Need to develop a schedule/production plan

Use current Poplar Heights staff (this would be the same person required for Production Scheduling)

FACILITIES 1 - 2 wks 1 desk1 phone1 phone/fax line

Same facilities required for Production Scheduling

TECHNOLOGY 1 - 2 wks 1 network-attached PC;1 printer

Same technology required for Production Scheduling

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POPLAR HEIGHTS PLANT – WEB PRODUCTION


EQUIPMENT 1 - 2 wks up to 7 columns + bind. 23 5/8 max; need to print both sides

Use outsourcers’ equipment

MATERIALS 1 - 2 wks ink to our spec;paper;skids;digital files;job specs & samples

Strategic Sourcing group would acquire ink, paper, skids; pre-press person would provide the digital files; production scheduler would provide specs & samples

POPLAR HEIGHTS PLANT – BINDERY


PERSONNEL 48 hours 1 person for product knowledge and job coordination

Use current Poplar Heights staff (this would be the same person required for Production Scheduling)


Same facilities required for Production Scheduling


Same technology required for Production Scheduling

EQUIPMENT 1-2 wks 12 bin collator up to 14"x23-5/8"Roll collator 16" 4 stns + glueNote: Assumes all sheets are supplied cut. Assumes all collation is outsourced.

Use outsourcers’ equipment ORAcquire equipment and install at Mapleton as needed (depending upon lead time to acquire equipment)

MATERIALS 48 hours Samples and job collation specificationsNote: dockets are all manual

Dockets need to be backed up off-site

POPLAR HEIGHTS PLANT – FOIL STAMPING


PERSONNEL 48 hours 1 person for product knowledge, coordination, system input, and pre-press/MacNote: assumes all stamping is outsourced

Use current Poplar Heights staff (this would be a combination of the person required for Production Scheduling and the person required for Pre-press)

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POPLAR HEIGHTS PLANT – FOIL STAMPING



Same facilities required for Production Scheduling/Pre-press


Same technology required for Production Scheduling/Pre-press

EQUIPMENT 1-2 wks stampers up to 14" x 22"Note: assumes we continue foil stamping

Use outsourcers’ equipment ORAcquire equipment and install at Mapleton as needed (depends upon lead time to acquire equipment) ORSuspend foil stamping if acceptable

MATERIALS 48 hours die specs/film to die supplier, supply of foil to vendorsNote: assumes die film backed up

Strategic Sourcing group would coordinate supply of foil; die specs/film would need to be backed up off-site, or kept off-site

POPLAR HEIGHTS PLANT – HELP DESK/PRODUCTION SUPPORT


PERSONNEL 12 hours 1 manager; 1 team lead;1 Prod. Support person;1 HD person

Use current staff

4 weeks Remaining staff (3 HD/Prod. Support staff)

Use current staff

FACILITIES 12 hours 3 desks;2 phones;1 800 phone line

Use Head Office facilities; redirect existing 800 lineNote: Manager already has desk at Head Office

4 weeks Additional 3 desks Use Head Office facilities

TECHNOLOGY 12 hours 3 PC’s with connectivity to Head Office server for Sitescope

Borrow PC’s initially then acquire and install replacements as needed

4 weeks 3 additional PC’s;2 servers (eHealth and Track-it)

Acquire and install PC’s and servers as needed; restore applications

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EQUIPMENT 12 hours Replacement pager with HD number/PIN assigned;

Acquire/borrow a replacement pager

C. Recovery Requirements – Distribution Center

C.1 Recovery Time Objectives

Loss of the Poplar Heights Distribution Center would interrupt the following business processes or functions: Shipping; Receiving; Inventory Management;

Fulfillment; Assured Delivery; Poplar Heights WAN access.


a) Shipping

Description: Shipping of base stock and purchased items to all company plants as well as to outside customers (e.g. CDI)

Impact: Would lose the ability to ship base stock and raw materials to company plants and customers (approx. 7 full trailers to imprinting plants of stock and supplies, approx. 4 full trailer loads to CDI).

RTO’s Within 4 hours, would need to relocate transportation coordinator to Poplar Heights plant.

Within 8 hours, would need to relocate shipping staff to Poplar Heights plant and begin direct shipments to each imprinting plant, using manual shipping processes.

Within 1 week, would need to begin shipping stock to a temporary warehouse for shipment to imprinting plants.

b) Receiving

Description: Receiving of all base stock from Poplar Heights plant and purchased items from suppliers.

Impact: Poplar Heights plant would not be able to send base stock to the DC (approx. 60 skids a day), suppliers would not be able to send in ordered items to the DC (approx. 6 deliveries a day).

RTO’s Within 24 hours, would need to redirect receipt of purchased items to plants.

Within 1 week, would need to lease alternate warehouse space in the area, and begin receipt of base stock and purchased items.

c) Inventory Management

Description: Responsible for performing all inventory transaction. Also responsible for inventory target setting.

Impact: Would lose the ability to manage the inventory transactions in the inventory systems. Would not have a record of inventory transaction values and levels. Would lose the inventory cards.

RTO’s Within 4 hours, would need to relocate inventory management personnel to Poplar Heights plant. Would need to implement an ‘emergency’ production

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schedule, and begin producing ‘A’ stock only.

Within 8 hours, would need to implement inventory transaction tracking mechanism.

Within 24 hours, would need to develop redistribution plan of the contingency stock stored at imprinting plants.

Within 2 weeks, would need to begin limited production of ‘B’ and ‘C’ stock.

Within 3 – 4 weeks, would need to create and begin inventory replenishing plan.d) Fulfillment

Description: Pick and ship of customer retail and branch supplies orders.

Impact: Would not be able to receive pick and ship orders and would not be able to send ordered items to retail customers (approx. 250 orders per day) and FI branches (approx. 250 orders per day).

RTO’s Within 24 hours, would need to relocate fulfillment staff to Mapleton.

Within 72 hours, would need to resume fulfillment activities.

e) Assured Delivery

Description: Receives all undelivered company orders for ABC and XYZ and processes communication to the customer or the branch. Responsible for ensuring all the returned packages are destroyed in a secure manner.

Impact: Would not be able to received the undelivered orders for ABC and XYZ. Would not be able to send communication to the customer or branch that mail was returned. (approx. 100 returns per day).

RTO’s Within 4 hours, would need to redirect mail delivery to Poplar Heights plant.

Within 48 hours, would need to resume Assured Delivery process from Poplar Heights plant.

f) Poplar Heights WAN access

Description: The Poplar Heights plant accesses company’s wide area network via a wireless link to the Distribution Center.

Impact: The Poplar Heights plant would not be able to access the WAN.

RTO’s Within 24 hours, would need to establish an alternate link to the WAN.

C.2 Minimum Resource Requirements


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DISTRIBUTION CENTER – SHIPPING


PERSONNEL 4 hours 1 transportation coordinatorNote: would be located at plant until new warehouse space was ready

Use current DC staff

8 hours 2 trained forklift drivers,2 inventory mgmt personnelNote: would be located at plant until warehouse space was ready


1 week 1 additional trained forklift driverNote: would be located at new warehouse location, along with the other forklift drivers and the inventory management personnel


FACILITIES 4 hours 1 desk, 1 phone and phone line (for transportation coordinator)

Use a spare office in Poplar Heights plant

EQUIPMENT 8 hours 1 forklift for operators at the plant Use one of Poplar Heights’s units

1 week 3 forklifts for operators at the at new warehouse location

Lease the equipment

MATERIALS 4 hours Transportation documents Get new documents from transportation companies

DISTRIBUTION CENTER – RECEIVING


PERSONNEL 24 hours 1 Strategic Sourcing person to work with plants and suppliers to determine requirements and deliveries

Use Head Office staff

1 week 1 inventory management person;1 WMS consultant;3 trained forklift drivers (these would be the same ones required for shipping, not incremental)

Use current DC staff for inventory management, and retain a WMS consultant

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DISTRIBUTION CENTER – RECEIVING


FACILITIES 1 week 20,000 sq feet, 3 dock doors, 16 bays of racking for skids;4 desks, 2 phones, 1 phone line

Acquire temporary warehouse space in Poplar Heights area; install desks, phones, phone line as needed; acquire and install racking if required

TECHNOLOGY 1 week 1 PC for WMS;4 desktop PC’s;1 printer

Acquire and install PC’s and printer as needed; restore WMS

EQUIPMENT 1 week 4 phasers;2 bar code scanners;1 label printer and software

Acquire equipment as needed

MATERIALS 1 week 5000 bar code labels (to bar code racking and product coming in)

Acquire labels as needed

DISTRIBUTION CENTER – INVENTORY MANAGEMENT


PERSONNEL 4 hours 1 inventory manager/leader;1 production planner

Use current DC staff for inventory manager/leader; use Poplar Heights staff for production planner

Note: These two people would be required for the duration of the recovery effort for inventory management. The other inventory management people required have been listed in the other processes (shipping and receiving).

FACILITIES 4 hours 1 desk, 1 phone Use a spare office in Poplar Heights plant

Note: Because the production planner is already located at the plant, the assumption has been made that the person would use their own workstation. The additional one would be for the Inventory Manager.

TECHNOLOGY 4 hours 1 desktop PC1 printer

Use an existing PC and printer at Poplar Heights initially, then acquire and install additional ones as needed

EQUIPMENT 24 hours 1 laminator Use Poplar Heights’s laminator

MATERIALS 4 hours CTS card stock Purchase card stock as needed

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DISTRIBUTION CENTER – FULFILLMENT


PERSONNEL 24 hours 1 fulfillment team leader1 fulfillment packer


72 hours 3 additional fulfillment packers Use current DC staff

FACILITIES 72 hours 8000 sq.ft8 packing tables1 phone

Use space at Mapleton; acquire and install tables as needed; install a phone or share an existing phone

TECHNOLOGY 72 hours 3 desktop PC’s;1 printer for mailing labels;1 data line to U.S. Mail

Acquire and install PC’s, printer, and data line as needed; restore applications

Note: One PC would need Pick and Ship and Teleservice applications on it, and would need to be hooked up to printer for mailing labels. One PC would need to be hooked up to U.S. Mail.

EQUIPMENT 72 hours 1 bar code scanner (required for U.S. Mail and wanding orders off system)

Buy or borrow a scanner as needed

DISTRIBUTION CENTER – ASSURED DELIVERY


PERSONNEL 48 hours 1 Assured Delivery operator Use current DC staff

FACILITIES 48 hours 100 sq ft,1 desk,1 fax line for autofaxes

Use a locked office in Mapleton or Poplar Heights plants

TECHNOLOGY 48 hours 1 desktop PC with teleservice and autofax;1 printer;1 Purolator shipping system;1 data line connected to Purolator system for sending out letters

Acquire and install PC’s, printer, shipping system, and data line as needed; restore applications

EQUIPMENT 48 hours 1 bar code scanner Buy or borrow a scanner as needed

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DISTRIBUTION CENTER – POPLAR HEIGHTS WAN ACCESS


TECHNOLOGY 24 hours Connection to WAN Redirect an existing ISDN line

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D. Recovery Requirements – Mapleton Plant and Call Center

D.1 Recovery Time Objectives

Loss of the Mapleton facility would interrupt the following business processes or functions: Phone Orders and Enquiries; Clarifications; IVR re-orders and enquiries; Teleservice database; Order Entry/Sort; Production of Personal Forms;

Production of Business Forms; Production of Starter Kits; Custom Order Design; Production of Forms; Mailing; Product Set-up and BUU.


a) Phone Orders and Enquiries

Description: Receive incoming calls for orders and status enquiries.

Impact: Customer frustration as they cannot reach company for re-orders, status or complaints. Customers cannot place any rush orders. Would impact revenue since majority of Mapleton’s orders come in via the call center.

RTO’s Within 4 hours, would need to redirect inbound calls to Oakville. Would also need to restore the Teleservice data base and provide access to it from Oakville.

Within 24 hours, would need to begin sending Mapleton CSR’s to Oakville to assist with the increased call volume (English calls only). Would also need to load balance Oakville using Sprint. Would need to advise customers to use other ordering methods.

Within 1 week, would need to establish an interim Call Center in the area, relocate Mapleton CSR’s, and resume “normal” operations.

b) Clarifications

Description: Outbound calls to get missing information on forms order.

Impact: Orders delayed because we cannot contact customers to get the missing information.

RTO’s Within 24 hours, would need to relocate Mapleton clarification staff to the Head Office Head Office to handle outbound clarifications and mail returns.

Within 1 week, would need to establish an interim Call Center in the area, relocate Mapleton clarification staff, and resume “normal” operations.

c) IVR Re-ordering and Enquiries

Description: Interactive Voice Response system, which automatically handles a minimum of 1500 re-orders and enquiries per day.

Impact: All IVR re-orders and enquiries would have to be handled manually.

RTO’s Within 4 hours, would need to set up call treatment with Sprint, indicating that IVR re-ordering and status enquiries are temporarily suspended. IVR processes would have to revert to manual.

Within 1 week, would need to install a replacement IVR system at an alternate location and resume normal IVR processes.

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d) Teleservice Database

Description: Order entry system used to capture customer information to place orders including all MICR information.

Impact: Unable to enter order information electronically in either Mapleton or Oakville. All orders would have to be taken manually. Unable to respond to status enquiries.

RTO’s Within 4 hours, would need to restore the application on a backup server.

e) Order Entry/Sort

Description: Introduces all paper orders and fax orders into our system.

Impact: Would not have orders coming in by mail or fax.

RTO’s Within 4 hours, would need to redirect electronic, fax and paper orders to Cedar Springs and Oakville. Cedar Springs and Oakville would need to implement 7 x 24 data entry. Rush orders would be suspended.

Within 24 hours, would need to send key Mapleton data entry staff to Cedar Springs and Oakville to assist with order entry interpretation.

Within 48 - 72 hours, would need to set up some data entry stations at Head Office.

Within 1 week, would need to establish an interim data entry facility at a suitable area location, relocate all Mapleton Order Entry personnel, and resume “normal” operations.

f) Personal Forms

Description: Prints and finishes approximately 20,000 personal orders each day in Mapleton.

Impact: Would lose production of personal forms (20,000 orders per day or 50% of company’s personal business).

RTO’s Within 4 hours, would need to modify ODS to reflect alternate locations. Would need to begin shipping base stock for unique Mapleton orders, and additional materials, to Cedar Springs and Oakville. Would need to schedule additional shifts at Cedar Springs and Oakville. Would need to contact vendor to have a backup Multiplex sent to Oakville.

Within 24 hours, would need to begin producing Mapleton’s personal orders at Cedar Springs and Oakville. Would need to install the backup Multiplex at Oakville. Would need to send Mapleton production staff to Cedar Springs and Oakville to assist with plating and press operations (note union issue at Oakville).

Within 1 week, would need to begin increasing Oakville and Cedar Springs’s capacity with spare or used equipment, and additional staff, as needed.

g) Business Forms

Description: Prints and finishes approximately 2,000 business orders per day.

Impact: Would lose production of business forms.

RTO’s Within 4 hours, would need to modify ODS to reflect alternate locations. Would need to begin shipping base stock and additional materials to Cedar Springs. Would need to schedule additional shifts at Cedar Springs. Would also need to redirect shipments from suppliers and Walnut Grove.

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Within 24 hours, would need to begin producing Mapleton’s business form orders at Cedar Springs. Would need to send Mapleton production staff to Cedar Springs to assist with the increased volume.

h) Starter Kits

Description: Prints and finishes business and personal starter kits for banks and credit unions.

Impact: Would lose all production of Starter kits in Mapleton.

RTO’s Within 48 hours, would need to begin producing Starter Kits (of some sort) at Cedar Springs, and other specialty products at Cedar Springs, Oakville or other locations. Would also need to outsource specialty kits.

i) Mailing

Description: Delivery of completed orders. Mainly a function of U.S. Mail.

Impact: U.S. Mail will pick up from wherever we set up. However, possibility of several thousand orders ready to ship that will not leave the plant.

RTO’s Within 24 hours, would need to advise U.S. Mail of rerouting and establish postal code sort. Would also need to advise U.S. Mail to redirect in-coming mail and discontinue pick-ups in Mapleton.

j) Custom Order Design

Description: Provides custom art work for some business orders and all laser product orders.

Impact: Would lose 100% of our ability to use COD nationally..

RTO’s Within 48 - 72 hours, would need to resume Custom Order Design at an alternate location.

k) Forms

Description: Prints and finishes continuous forms products and laser format products.

Impact: Would lose 100% of our ability to produce forms products nationally.

RTO’s Within 72 hours, would need to start producing forms laser products in Cedar Springs. Would also need to outsource all continuous products and provide stock to outsourcers.

l) Product Set-up and Branch Update Utility

Description: Sets up new products for production on templates so operations can use them. FI information appearing on forms is controlled via BUU.

Impact: Would lose 100% of our ability to set up new products for financial institutions. Incorrect information appearing on forms when the customers are making changes.

RTO’s Within 72 hours, would need to relocate Mapleton’s Set-up and BUU staff to Head Office. And direct branch updates to Head Office.

D.2 Minimum Resource Requirements


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MAPLETON – PHONE ORDERS AND ENQUIRIES


PERSONNEL 4 hours N/A Oakville CSR’s would handle calls initially, but at extremely degraded service levels

24 hours 9 English sales CSR’s8 English forms CSR’s8 English service CSR’s4 admin’s

Use Mapleton staff that are able to relocate to Oakville temporarily

1 week Normal staff levels:20 English sales CSR’s19 English forms CSR’s19 English service CSR’s9 admin’s

Use Mapleton staff

FACILITIES 4 hours Many 800 lines The termination of all Mapleton’s 800 lines would be changed to Oakville

24 hours 29 desks with phones,2 fax linesNote: would need to load balance Oakville using Sprint

Use all available workstations & phones at Oakville, and install additional desks, phones, fax lines as needed AND/OREstablish a contract with a recovery vendor for call center facilities

1 week 67 desks with phones5 fax lines5 T1 lines

Acquire a suitable facility in the area and install desks, phones, phone switch, fax lines, T1 linesNOTE: May not be able to install a phone switch and T1 lines within the desired timeframe OREstablish a contract with a recovery vendor, or a commercial call center, for call center facilities

TECHNOLOGY 24 hours 29 network-attached PC’s,2 printers

Use all available PC’s & printers at Oakville, and acquire and install additional ones as needed (may not meet RTO) AND/OREstablish a contract for quick shipment of PC’s and printers OREstablish a contract with a recovery vendor for call center facilities, including PC’s & printers

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MAPLETON – PHONE ORDERS AND ENQUIRIES


1 week 2 Intel servers,38 additional network-attached PC’s, and 1 additional printer,ISDN link to Head Office

Acquire and install in a temporary area facility as needed, and relocate the PC’s and printers from Oakville OREstablish a contract with a recovery vendor, or a commercial call center, for call center facilities, including servers, PC’s, printers & data link

MAPLETON – CLARIFICATIONS


PERSONNEL 24 hours 2 outbound clarifications staff2 admin. staff

Use existing staff

1 week 2 additional outbound staff2 additional admin. staff

Use existing staff

FACILITIES 24 hours 4 desks, 4 phones, 1 fax line Use existing facilities at Head Office (displacing ‘non-critical’ staff if necessary)

1 week 4 additional desks and phones (total of 8 desks, 8 phones, 1 fax line)

Include 8 desks, 8 phones, 1 fax line for clarifications staff when setting up the temporary call center facility

TECHNOLOGY 24 hours 4 network-attached PC’s,1 printer

Use existing PC’s and printer at Head Office

1 week 4 additional network-attached PC’s (total of 8 PC’s and 1 printer)

Include 8 PC’s and 1 printer when setting up the temporary call center facility

MAPLETON – IVR RE-ORDERING AND ENQUIRIES


PERSONNEL 4 hours Additional CSR’s would be required to handle IVR calls manually (1500/day) until the system is restored

Set up call treatment with Sprint advising callers that IVR has been suspended

Note: If IVR was moved to another location, it would not be affected at the same time as the Mapleton call center

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MAPLETON – IVR RE-ORDERING AND ENQUIRIES


FACILITIES 1 week Location for replacement IVR system,800 lines

Use Head Office or Oakville

TECHNOLOGY 1 week IVR system,Connectivity to Teleservice system

Acquire and install as needed

MAPLETON – TELESERVICE DATABASE


FACILITIES 4 hours Location for backup server Use Head Office computer room

TECHNOLOGY 4 hours Backup system with connectivity to Oakville

Re-purpose an existing server at Head Office and restore database (currently would take 12 – 24 hours).Note: The TS application will ultimately be replaced with a centralized system at Head Office.

MAPLETON – ORDER ENTRY/SORT


PERSONNEL 24 hours 6 keyers10 personal keyers2 forms keyers1 OMS forms1 OMS manual

Use existing Cedar Springs and Oakville staff (working overtime);send key Mapleton data entry staff to Cedar Springs and Oakville to assist with order entry interpretation

48 - 72 hours

Same as above plus:2 retail keyers1 starter kit keyer

Have Mapleton staff begin entering as many orders as possible from Head Office

1 week Normal staff level (32 keyers working day and afternoon shifts)

Have Mapleton’s normal order volume handled by Mapleton staff (from a area location)

FACILITIES 24 hours 7 workstations (20 keyers over 3 shifts)2 phones, 2 fax lines

Use existing facilities at Cedar Springs and Oakville

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MAPLETON – ORDER ENTRY/SORT


48 – 72 hours

Same as above plus:2 more workstations (3 keyers on 2 shifts)

Set up several workstations in Head Office (possibly displacing ‘non-critical’ staff)

1 week Total of:16 workstations1 or 2 phones2 fax lines

Set up a full data entry area in either the Head Office office or Poplar Heights; acquire and install desks, phones, fax lines as needed

TECHNOLOGY 24 hours 7 network-attached PC’s Use existing PC’s at Cedar Springs and Oakville, on extra shifts

48 - 72 hours

Same as above plus:2 more network-attached PC’s2 network-attached printersdata line

Acquire and install PC’s, printers, data line in Head Office as needed (or use existing technology)

1 week Total of:16 network-attached PC’s2 printers2 data lines

Acquire and install PC’s, printers and data lines in the temporary data entry facility as needed

MAPLETON – PERSONAL FORMS


PERSONNEL 24 hours Cedar Springs would require:8 personal heath operators2 plating operators2 maintenance techniciansNote: Would need to cover 15K orders per day over 3 shifts

Oakville would require:3 personal operators1 maintenance technicianNote: Would need to cover 4.5 - 5K orders per day over 3 shifts

An additional 12 inspectors and 12 packers would also be required

Increase use of Cedar Springs and Oakville staff (i.e. work overtime).

Send Mapleton staff to Cedar Springs and Oakville to help cover the additional volume and shifts (Cedar Springs and Oakville would be operating 24 hrs/day)

Note: Personnel requirements may be reduced by installation of a backup Multiplex from vendor

FACILITIES 24 hours Area for 4 inspection stations4 desks for inspection4 desks for packingSpace for mail mono’sArea for backup Multiplex

Use existing facilities at Cedar Springs and Oakville, and install additional desks, mail mono’s as needed

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MAPLETON – PERSONAL FORMS


1 week Area for additional equipment as needed,Additional workbench(es)

Use existing facilities at Cedar Springs and Oakville; acquire and install workbench(es) as needed

TECHNOLOGY 24 hours 4 network-attached PC’s for QC,4 network-attached Epson label printers,4 shipping wands

Use existing technology at Cedar Springs and Oakville

1 week Depends upon Oakville and Cedar Springs’s requirements

Acquire and install additional PC’s and printers as needed

EQUIPMENT 24 hours Existing equipment at Cedar Springs and Oakville, plus 1 Multiplex from vendor

Cedar Springs currently has 8 open shifts over each 24 hour period;A Multiplex would be installed at Oakville per existing contractual agreement with vendor

1 week 1 Heath turret press30 ea. numbering machines2 turrets

Acquire new or used presses, numbering machines, turrets as needed

MATERIALS 12 hours Existing stock in Cedar SpringsPress suppliesPlating suppliesMaintenance supplies (tools)75% increase in bindery supplies, Kugler tape, stitching wire, label stock, shrink film, box blanks

Redirect Mapleton stock to Cedar Springs and Oakville

24 hours Existing stock in OakvillePress supplies, plating suppliesMaintenance supplies (tools)25% increase in bindery supplies, etc.

Contingency stock already in Oakville

MAPLETON – BUSINESS FORMS


PERSONNEL 24 hours 5 business Heath operators3 deposit Heath operators4 inspectors14 packers

Use Cedar Springs staff supplemented by Mapleton staff2k orders per day. Cedar Springs has 9 shifts available.

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MAPLETON – BUSINESS FORMS


FACILITIES 24 hours 5 business packing stations2 inspection stations

Use Cedar Springs facilities on additional shifts; set up additional stations as needed

TECHNOLOGY 24 hours 2 network-attached PC’s5 network-attached label printersQC stations and wands

Use existing technology at Cedar Springs

EQUIPMENT 24 hours Banding equipmentTaping equipment

Use existing equipment at Cedar Springs and acquire one 4 - head Bostitch #18 H.D. Bronco stitcher (for deposits)

MATERIALS 24 hours Business stock – G101, G201, vouchersDeposit stock – CAD, ABCPress supplies, bindery suppliesMail monos, letter-tainers

Ship additional materials from D.C.

MAPLETON – STARTER KITS


PERSONNEL 48 hours Personal – existing staffBusiness – existing staffBindery – existing staff

Begin using 1 shift each of business and Personal to work weekend overtime in Cedar Springs

FACILITIES 48 hours 200 sq.ftBindery workstation

Use Cedar Springs’s facilities

TECHNOLOGY 48 hours 1 shipping PClabel printerswand

Use existing technology in Cedar Springs

EQUIPMENT 48 hours Parker 100 stitcher Use Parker in storage in Cedar Springs and acquire a folder capable of 11x17 paper

MATERIALS 48 hours Boxes Acquire as needed

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MAPLETON – CUSTOM ORDER DESIGN


PERSONNEL 48 - 72 hours

14 employees totalNote: Approx. 70% of forms orders go through COD

Use existing staff working 3 shifts

FACILITIES 48 - 72 hours

5 workstations & 5 phones if working 3 shifts;7 workstations & 7 phones if working 2 shifts as at present;2 phone/fax lines

Set up workstations at another company facility (Head Office, Poplar Heights or Cedar Springs)Note: COD may need to follow forms production to Cedar Springs

TECHNOLOGY 48 - 72 hours

5 network-attached PC’s with specialized software for forms design,5 network-attached printers,Scanners


MAPLETON – FORMS


PERSONNEL 72 hours 6 Heath label operators Use Cedar Springs staff, supplemented with Mapleton staff as needed, for laser formsNote: Cedar Springs staff would be used rather than Oakville staff to avoid any conflict with union rules

Use outsourcers’ staff for continuous forms

FACILITIES 72 hours Area for 2 Heath presses2 workbenches

Use Cedar Springs’s facilities for laser forms

Use outsourcers’ facilities for continuous forms

EQUIPMENT 72 hours 2 Heath presses4 turrets with numbering

Use presses stored in Poplar Heights for laser forms Note: We would have to acquire spare numbering machines

Use outsourcers’ equipment for continuous forms

MATERIALS 72 hours Base stockPress supplies

Materials would be shipped to Cedar Springs and outsourcers from D.C.

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MAPLETON – MAILING


PERSONNEL 24 hours 1 support person or manager with CPC and sort knowledge

Use Mapleton staff (by phone)

FACILITIES 24 hours Approx. 800 sq. ft for cages and tubs

Use Cedar Springs and Oakville’s facilities

EQUIPMENT 24 hours Additional cages Acquire and configure additional cages

MATERIALS 24 hours Tags for additional cages Acquire as needed

MAPLETON – SET-UP AND BUU


PERSONNEL 72 hours 5 staff Use existing staff working 2 shifts

FACILITIES 72 hours 3 workstations3 phones

Set up workstations at Head Office

TECHNOLOGY 72 hours 3 network-attached PC’s3 printers


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E. Recovery Requirements – Oakville Plant and Call Center

E.1 Recovery Time Objectives

Loss of the Oakville facility would interrupt the following business processes or functions: Phone Orders and Enquiries; Clarifications; Order Entry/Sort; Forms Advisory Office (FAO); Electronic Order Receipt; Production of Personal and Business

Forms;

Specialty Products; Mailing; Branch Update Utility (BUU); Sales; Contingency Stock Management.


a) Phone Orders and Enquiries

Description: Receive incoming calls for re-orders and status enquiries.

Impact: Customer frustration as they cannot reach company for re-orders, status or complaints. Customers cannot place any rush orders. Loss of revenue.

RTO’s Within 4 hours, would need to redirect inbound calls to Mapleton, and increase use of IVR system.

Within 24 hours, would need to begin sending Oakville CSR’s to Mapleton to assist with the increased call volume and bilingual requirements. Would also need to advise customers to use other ordering methods.

Within 2 weeks, would need to establish an interim Call Center in the Oakville area, relocate all Oakville CSR’s, and resume “normal” operations.

b) Clarifications

Description: Outbound calls to get missing information on forms order.

Impact: Orders delayed because we cannot contact customer to get the missing information.

RTO’s Within 24 hours, would need to relocate enough Oakville CSR’s to an alternate Oakville location to handle outbound clarifications and mail returns.

Within 2 weeks, would need to establish an interim Call Center in the Oakville area, relocate all Oakville CSR’s, and resume “normal” operations.

c) Order Entry/Sort

Description: Sort incoming orders. Key orders.

Impact: No orders can be put into production. Actual capacity of 5 000 Personal and 1 000 Business Orders each day.

RTO’s Within 4 hours, would need to redirect electronic, fax and paper orders to Mapleton and/or Cedar Springs. Mapleton and/or Cedar Springs would need to increase data entry. Rush orders would be suspended.

Within 48 hours, would begin sending key Oakville data entry staff to Mapleton and/or Cedar Springs to assist with order entry interpretation and bilingual requirements.

Within 2 weeks, would need to establish an interim Data Entry facility at a suitable Oakville location, relocate all Oakville Order Entry personnel, and

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resume “normal” operations.

d) Forms Advisory Office

Description: All forms and computer forms orders.

Impact: No FAO orders can be put into production. Actual production of about 100 orders each day.

RTO’s Within 24 hours, would need to redirect forms clarifications and order entry to Head Office.

e) Electronic Order Receipt

Description: Orders that are received electronically from some customers.

Impact: Orders are delayed as they cannot be retrieved from FI sites. About 7000 Personal and 1000 Business orders each day.

RTO’s Within 4 hours, would need to request orders on tape or via FTP.

Within 1 week, would need to establish a more permanent platform for order receipt.

f) Personal and Business Forms

Description: Inventory control and shipping/receiving. Plating. Prepress operations. Press operations. All finishing operations. Receiving stamps and matching.

Impact: Would suspend 6600/day personal orders shipped and 1500/day business orders shipped.

RTO’s Within 4 hours, would need to modify ODS to reflect alternate locations. Would need to begin shipping base stock for unique Oakville orders, and additional materials, to Mapleton and/or Cedar Springs. Shipments in transit would need to be redirected. Would need to schedule additional shifts at Mapleton and/or Cedar Springs. Would need to contact vendor to have a backup Multiplex sent to Mapleton or Cedar Springs.

Within 24 hours, would need to begin producing Oakville’s personal and business form orders at Mapleton and/or Cedar Springs. Would also need to install the backup Multiplex.

Within 48 hours, would need to begin sending Oakville production staff to Mapleton and/or Cedar Springs to assist with plating and press operations if required.

Within 1 week, would need to begin increasing Mapleton and Cedar Springs’s capacity with spare or used equipment, and additional staff, as necessary.

g) Specialty Products

Description: Products manufactured only in Oakville. Different equipment or base stock.

Impact: Would lose actual production of 250 orders each day.

RTO’s Within 4 hours, would need to modify ODS to reflect alternate locations.

Within 48 hours, would need to begin shipping base stock for specialty products to Mapleton and/or Cedar Springs.

Within 72 hours, would need to send key Oakville production staff to Mapleton or Cedar Springs, and begin producing Oakville’s specialty products.

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h) Branch Update Utility

Description: FI information appearing on forms is controlled via BUU.

Impact: Incorrect information appearing on forms when the customers are making changes.

RTO’s Within 48 hours, would need to direct branch updates to an alternate location, and send Oakville’s BUU person to the alternate location.

Within 2 weeks, would need to relocate the BUU person to a suitable Oakville location.

i) Mailing

Description: Delivery of completed orders. Mainly a function of U.S. Mail.

Impact: U.S. Mail will pick up from wherever we set up. Possibility of 12000 + 2000 + 250 orders ready to ship that will not leave the plant.

RTO’s Within 24 hours, would need to advise U.S. Mail of rerouting and establish postal code sort. Would also need to advise U.S. Mail to redirect in-coming mail and discontinue pick-ups in Oakville.

j) Sales

Description: All sales activities for Spanish customers.

Impact: Sales activities would be suspended.

RTO’s Within 12 hours, would need to relocate sales personnel to an alternate location to handle customer communication.

k) Contingency Stock Management

Description: Contingency base stock is kept in Oakville, in case distribution from the D.C. is interrupted. Management of this stock is a D.C. responsibility.

Impact: Would lose all contingency stock stored in Oakville (about $600,000), but would not impact operations.


E.2 Minimum Resource Requirements


OAKVILLE – PHONE ORDERS AND ENQUIRIES


PERSONNEL 4 hours 1 person to redirect lines to Mapleton

Could be handled by Head Office or Mapleton staff

24 hours 1 team leader2 CSR’s for Business forms7 -10 CSR’s for Personal & Business Orders

Use Oakville CSR’s that are able to relocate for up to 2 weeks (or rotate staff)

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OAKVILLE – PHONE ORDERS AND ENQUIRIES


2 weeks Normal staff level (40) Use existing staff

FACILITIES 24 hours 10 – 13 workstations and phones Free up existing workstations and phones used for clarifications in Mapleton;install additional workstations and phones in Mapleton as needed

2 weeks Space and workstations for 40 personnel;40 phones and 2 faxes (1 inbound, 1 outbound);incoming 800 lines as per inventory with Mapleton

Acquire suitable space in the Oakville area as needed;acquire and install workstations, phones, faxes;redirect 800 lines

TECHNOLOGY 24 hours 10 – 13 network-attached PC’s Free up existing PC’s used by clarification staff in Mapleton;install additional PC’s in Mapleton as needed

2 weeks 1 Fax server, 1 LAN server40 network-attached PC’s4 printersdata linesphone switch (PBX)

Acquire and install in new location as needed

MATERIALS 2 weeks Catalogues, order forms, regular supplies

Acquire as needed

OAKVILLE – CLARIFICATIONS


PERSONNEL 24 hours 2 people to handle return mail and assured delivery to Caisse (can be done in the evening)

Use Oakville staff Note: Internal clarifications are done by data entry and CSR’s do outbound which could be done from someone's home.

2 weeks Normal staff levels (included in Phone Orders and Order Entry)

N/A

FACILITIES 24 hours 2 workstations and phones Work at home or use hotel facilities

2 weeks Incl. in Phone Orders/Order Entry N/A

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OAKVILLE – CLARIFICATIONS


TECHNOLOGY 24 hours 2 PC’s with Internet access (for e-mails) Note: A home office would require a desktop with modem to access central systems.

Use employees’ home PC’s or PC’s in a hotel business center

2 weeks Incl. in Phone Orders/Order Entry N/A

OAKVILLE – ORDER ENTRY/SORT


PERSONNEL 4 hours 1 supervisor12 keyers

Use Oakville supervisor and Mapleton and Cedar Springs keyers (working overtime)

48 hours Same as above plus:8 additional bilingual keyers

Use Oakville keyers

2 weeks 20 bilingual keyers (total, plus supervisor)

Use Oakville staff

FACILITIES 4 hours Office for supervisor with phone, fax and internet access

Use conference room in a local hotel, or work from home

24 hours Space for backup Multiplex Use Mapleton’s facilities

48 hours Work area and desks for 8 additional keyers

Use Mapleton and/or Cedar Springs facilities. Acquire and install additional desks as needed, or use existing desks on additional shifts.

2 weeks 20 desks (day shift operations only) OR10 desks (day & afternoon shifts)

Acquire a temporary facility in the Oakville area, and install desks, phones, fax

TECHNOLOGY 4 hours 1 PC and 1 printer for supervisor Use PC and printer in hotel business center, or use home PC and printer

48 hours 8 network-attached PC’s Acquire and install additional PC’s as needed, or use existing PC’s on additional shifts

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OAKVILLE – ORDER ENTRY/SORT


2 weeks Network and fax servers,20 network-attached PC’s (dayshift only) or 10 PC’s (days and afternoons),2 printers, 1 fax printer,same data lines as at present

Acquire and install servers, PC’s, printers, and data lines as needed

OAKVILLE – FAO ORDERS


PERSONNEL 24 hours 1 FAO person Transfer the function to the bilingual FAO person at Head Office

FACILITIES 24 hours 1 desk, 1 phone, 1 fax Use existing facilities in Head Office

TECHNOLOGY 24 hours 1 network-attached PC and printer Use existing technology in Head Office

OAKVILLE – ELECTRONIC ORDER RECEIPT


PERSONNEL 4 hours 1 or 2 technical people and 1 or 2 customer relations people to coordinate interim process (including picking up tapes from customers if necessary)

Use Longueil and Head Office Technology Services personnel and Oakville Sales personnel

FACILITIES 4 hours Work area and phones for Oakville Technology Services and Sales personnel

Work from home or use hotel facilities

TECHNOLOGY 1 week Modem, ISDN links, software Acquire and install as needed

OAKVILLE – FORMS


PERSONNEL 4 hours 4 management to plan switchover Use Longueil management (working with Mapleton and Cedar Springs management)

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OAKVILLE – FORMS


24 hours 1 supervisor,8 press operators,12 bindery staff

Use Mapleton and Cedar Springs staff, working overtime

48 hours 6 additional press operators,10 additional bindery staff

Use Oakville staff

1 week Depends upon Mapleton and Cedar Springs’s requirements

Use additional Oakville staff

FACILITIES 4 hours Conference room, 2 phones, 1 fax for management staff

Use hotel facilities, cell phones

24 hours Space for backup Multiplex Make space in Mapleton

48 hours 1000 sq. ft4 working tablesAdditional carts, shipping, matching, assembling tables, bins

Acquire and install additional tables, etc. as needed

1 week 4000 sq. ft7 working tablesAdditional conveyors

Acquire and install additional tables, conveyors, etc. as needed

TECHNOLOGY 4 hours 1 PC, 1 printer, internet access Use hotel facilities, laptop PC

48 hours 2 network-attached PC’s Acquire and install additional PC’s as needed

1 week 5 more network-attached PC’s,1 printer


EQUIPMENT 24 hours Existing equipment at Cedar Springs and Oakville plus backup Multiplex from vendor

Cedar Springs currently has 8 open shifts over each 24 hour period. There is also a contractual agreement with vendor for delivery of an Multiplex.

1 week 5 presses (specialized MICR imprinting),200 numbering machines

Acquire new or used presses and numbering machines as needed; also salvage any undamaged equipment and send to Mapleton or Cedar Springs

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OAKVILLE – FORMS


MATERIALS 4 hours In-transit materials Redirect in-transit materials to Mapleton and Cedar Springs

24 hours 30% volume of base stock for English forms and 10% volume for Spanish, plus additional consumablesNote: Would start producing English forms first

Ship stock and consumables to Mapleton and Cedar Springs from DC; also salvage any undamaged materials and ship to Mapleton and Cedar Springs

48 hours 100% English volume and 30% Spanish volume, plus additional consumablesNote: Would start phasing in Spanish Desjardins volume

Continue shipping additional stock and consumables to Mapleton and Cedar Springs from DC

1 week 100% English volume and 100% Spanish volume, plus additional consumablesNote: Would have completely phased in all Spanish volume

Continue shipping from DC

OAKVILLE – SPECIALTY PRODUCTS


PERSONNEL 72 hours 1 press operator Use Oakville staff

FACILITIES 72 hours 100 sq. ft storage space Use space at Mapleton or Cedar Springs

EQUIPMENT 72 hours MICR imprinting equipment3 press turrets60 numbering machines

Use Mapleton or Cedar Springs’s equipment; acquire turrets and numbering machines as needed

MATERIALS 72 hours 2 week supply of base stock and extra consumables

Ship from D.C. and/or salvage from Oakville

OAKVILLE – MAILING



Use Oakville staff (by phone)

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OAKVILLE – MAILING


FACILITIES 24 hours Space for additional cages and tubs

Use Mapleton and Cedar Springs’s facilities

EQUIPMENT 24 hours Additional cages Acquire & configure additional cages


OAKVILLE – BUU


PERSONNEL 48 hours 1 BUU person Use Oakville personnel

2 weeks Same as above Same as above

FACILITIES 48 hours 1 desk, 1 phone Use another company facility (or work from home if possible)

2 weeks Same as above When a temporary facility has been acquired in the Oakville area, install a desk and phone

TECHNOLOGY 48 hours 1 network-attached PC,1 printer

Acquire and install a PC and printer as needed

2 weeks Same as above Acquire and install a PC and printer at the new facility (or relocate from the company facility)

OAKVILLE – SALES


PERSONNEL 24 hours 4 sales personnel Use Oakville personnel

FACILITIES 24 hours 4 desks, 4 phones, 1 fax Use hotel facilities or work at home

TECHNOLOGY 24 hours 4 PC’s, 1 printer, internet access Use hotel facilities, laptops, or home computers

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F. Recovery Requirements – Cedar Springs Plant

F.1 Recovery Time Objectives

Loss of the Cedar Springs plant would interrupt the following business processes or functions: Order Entry/Sort; Production of Personal and Business

Forms;

Production of PAL’s (Personal Address Labels);

Mailing; Sales.


a) Order Entry/Sort

Description: Order sorting. Key order entry and verify. Electronic order processing. Fax order reception. Tape order processing. OMS. Clarifications. Return mail processing. Filing and retrieving order forms. Reception/switchboard operation.

Impact: Would suspend: 4000/day personal orders keyed; 3300/day personal orders by electronic entry; 1400/day business orders keyed; 200/day business orders by electronic entry; 100/day retail orders keyed.

RTO’s Within 4 hours, would need to redirect electronic, fax and paper orders to Mapleton and/or Oakville. Mapleton and/or Oakville would need to increase data entry. Rush orders would be suspended.

Within 72 hours, would likely need to send 1 or 2 key order entry personnel to Mapleton and/or Oakville to assist with interpretation of keying local products.

Within 1 week, would need to determine whether necessary to send additional Cedar Springs order entry staff to Mapleton and/or Oakville to assist with the increased volume, or to begin hiring temporary help. Includes clarifications and return mail processing.

Within 4 weeks, would need to establish an interim data entry facility at a suitable Cedar Springs location, relocate all Cedar Springs order entry personnel, and resume “normal” operations (RTO depends upon how long Mapleton and/or Oakville able to support additional load).

b) Personal and Business Forms

Description: Inventory control and shipping/receiving. Plating. Prepress operations. Press operations. All finishing operations. Receiving stamps and matching.

Impact: Would suspend 6600/day personal orders shipped and 1500/day business orders shipped.

RTO’s Within 4 hours, would need to modify ODS to reflect alternate location(s). Would need to begin shipping base stock for unique Cedar Springs orders, and additional materials, to Mapleton and/or Oakville (also outsourced items such as stamps). Shipments in transit would need to be redirected. Would need to schedule additional shifts at Mapleton and/or Oakville.

Within 24 hours, would need to begin producing Cedar Springs’s personal and business form orders at Mapleton and/or Oakville.

Within 72 hours, would likely need to send 1 or 2 key production personnel to Mapleton and/or Oakville to assist with interpretation of production of local products.

Within 1 week, would need to begin increasing Mapleton and Oakville’s capacity

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with spare or used equipment, and additional staff, as necessary.

c) Personal Address Labels

Description: Inventory control and shipping/receiving. Plating. Prepress operations. Press operations. All finishing operations.

Impact: Would suspend 200/day PAL orders.

RTO’s Within 4 hours, would need to modify ODS to reflect alternate location. Shipments in transit would need to be redirected.

Within 1 week, would need to supply base stock and resume production at alternate location, or outsource production.

d) Mailing

Description: Shipping of completed orders (mainly a function of U.S. Mail). Courier shipments, including internal mail.

Impact: Would suspend delivery of 6600/day personal orders, 1500/day business orders, and 200/day PAL orders. However, U.S. Mail will pick up from wherever we set up.

RTO’s Within 24 hours, would need to advise U.S. Mail of rerouting and establish postal code sort. Would also need to advise U.S. Mail to redirect in-coming mail and discontinue pick-ups in Cedar Springs.

e) Sales

Description: Sales activities for Western U.S..

Impact: Little impact. Sales activities could continue in the field, or be suspended temporarily.


F.2 Minimum Resource Requirements


CEDAR SPRINGS – ORDER ENTRY/SORT


PERSONNEL 72 hours 2 keying2 OMS

Use Cedar Springs staff (Leslie & Krista to MKH, Gail & Elizabeth to LNG)

1 week Depends on whether Mapleton and/or Oakville need additional staff

Use Cedar Springs staff subject to their ability to travel ORHire and train temporary staff in Mapleton and/or Oakville

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CEDAR SPRINGS – ORDER ENTRY/SORT


4 weeks 17 keying, 2 order sort, 4 OMS,1 admin, 1 manager, 1 receptionist

Use Cedar Springs staff

FACILITIES 72 hours 2 desks at each location, with phones

Use Mapleton and Oakville’s facilities

1 week Depends on whether Mapleton and/or Oakville need additional staff

Use existing Mapleton and Oakville facilities, working extra shifts as needed

4 weeks 3000 sq. ft;23 workstations;2 phones &1 switchboard phone;6 phone lines and 2 fax lines

Acquire temporary or permanent facilities in Cedar Springs, and install desks, phones, and phone/fax lines

TECHNOLOGY 24 hours tape drive to process CueData West and Vision West tape orders

Use tape drive at Mapleton or Oakville

72 hours 4 PC’s Use existing PC’s at Mapleton and Oakville

1 week Depends on whether Mapleton or Oakville need additional staff

Acquire PC’s, and install at Mapleton and/or Oakville as needed

4 weeks 25 desktop PC’s;5 printers (incl. Fax printers);1 server;1 ISDN line & 1 T1 line

Acquire and install PC’s, printers and server. Install data lines.

EQUIPMENT 4 weeks 1 mail opener;1 photocopier;15 filing cabinets

Acquire equipment as required

MATERIALS 24 hours Tapes;Account type sheets

Use Mapleton or Oakville’s tapes. Keep account type sheets at Mapleton and Oakville.

4 weeks Tapes;Account type sheets

Acquire tapes as required. Replace account type sheets.

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CEDAR SPRINGS – FORMS


PERSONNEL 4 hours 1 person with ODS knowledge;1 person with product knowledge;1 person with stock knowledge

Use Cedar Springs staff (ODS – Carol, product – Christine, stock – Theresa)

24 hours Additional staff with product knowledge

Use Cedar Springs staff

72 hours Additional staff with product knowledge

Use Cedar Springs staff subject to their ability to travel

1 week Additional press operators Use Cedar Springs staff subject to their ability to travel

FACILITIES 4 hours Base of operations for key Cedar Springs staff, with min. 2 phones

Use a nearby hotel

72 hours Desks and phones for 1 or 2 Cedar Springs staff at Mapleton and/or Oakville

Use spare offices or conference rooms at Mapleton and/or Oakville

1 week Workspace for Cedar Springs press operators at Mapleton and/or Oakville

Use existing space (working additional shifts)

TECHNOLOGY 24 hours No unique requirements. All required technology exists in Mapleton and Oakville.

N/A

EQUIPMENT 24 hours No unique requirements. All required equipment exists in Mapleton and Oakville.

vendor could be contacted to ship an Multiplex to Mapleton if needed

72 hours Might need a business stitcher and/or Printware platesetter depending on existing capacity

Acquire new or used equipment as needed (may not be possible within 72 hours)

1 week Depends on existing capacity at Mapleton and Oakville

Would acquire additional equipment as needed. Any undamaged equipment in Cedar Springs could be shipped to the other plants as needed.

MATERIALS 4 hours In-transit materials Redirect to Mapleton and Oakville

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CEDAR SPRINGS – FORMS


24 hours Unique Cedar Springs stock, additional consumables

Ship to Mapleton and Oakville from DC; salvage and ship any undamaged stock and consumables

CEDAR SPRINGS – PERSONAL ADDRESS LABELS


PERSONNEL 1 week 1 press operator,1 printware operator

Use Cedar Springs staff, or outsource production

FACILITIES 1 week Space for platesetter, press, stitcher, etc. Note: Special set-up on Parker stitcher

Use facilities at Mapleton, Oakville, or outsourcer

TECHNOLOGY 1 week No unique requirements. All required technology exists at Mapleton, Oakville, or outsourcer

EQUIPMENT 1 week 1 Parker stitcher,1 ZNX platesetter,1 385 AB Dick press

Use equipment at Mapleton, Oakville, or outsourcerNote: PAL's can be run on Heath press but AB is better

MATERIALS 1 week All PAL stocks, reorder forms, mail labels, inserts, back covers, Parker tape, wallets

Acquire as needed or ship from the D.C.

CEDAR SPRINGS – MAILING



Use Cedar Springs staff (by phone)

FACILITIES 24 hours Approx. 800 sq. ft for cages & tubs Use Mapleton & Oakville’s facilities

EQUIPMENT 24 hours Additional cages Acquire & configure additional cages


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G. Recovery Requirements – Walnut Grove Plant

G.1 Recovery Time Objectives

Loss of the Walnut Grove plant would interrupt the following business processes or functions: Production of WFC Labels; Production of stationery; Production of business forms.


a) WFC Labels

Description: Production of a variety of packaging labels for WFC.

Impact: Loss of production would interrupt what is largely a JIT delivery system of labels, impacting production at WFC and impacting sales of product in Canada and the US.

RTO’s Within 72 hours, would need to resume production and shipping of labels for WFC via alternate suppliers.

Within 2 weeks, would need to resume production and shipping of WFC labels from an alternate location (e.g. Mapleton, Poplar Heights or Walnut Grove).

b) Stationery

Description: Company produces stationery products for company BEK's and most areas of SNBC as well as other clients.

Impact: Loss of production would impact turnaround in Mapleton on BEK and would cripple our ability to provide our external clients with their stationery products.

RTO’s Within 1 week, would need to resume production of all stationery and business cards at an alternate location, or outsource production.

c) Business Forms

Description: company produces a variety of multiple part forms and laser forms for a variety of FI clients through our own contracts and as a trade supplier to other Forms Businesses (i.e. Moore, Relizon) and Brokers (i.e. U.S. Formprint).

Impact: We would be unable to fulfill our commitments with DT/TC and BNS for the production of their multiple part deposit forms and would indirectly impact BNS, XYZ and ABC through Moore and Formprint if we lost our ability to imprint their products. The Moore and Formprint products would be particularly at risk because we are a trade partner and they would have to take the business elsewhere which would make it difficult to recapture.

RTO’s Within 3 weeks, would need to resume production of business forms at an alternate location.

G.2 Minimum Resource Requirements


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WALNUT GROVE – WFC LABELS


PERSONNEL 72 hours 1 Data Entry/Plater;1 Press Operator;1 Cutter Operator;1 Bindery staff

Use Walnut Grove data entry/plater and trade partners (supplemented with other Walnut Grove staff as required)

2 weeks Same as above Use Walnut Grove staff

FACILITIES 72 hours 2000 sq. ft (may be combined between various facilities);1 desk;1 phone and phone line;1 fax and fax line;

Use trade partners’ facilities

2 weeks 9000 sq. ft (in a single facility);1 desk;1 phone and phone line;1 fax and fax line

Acquire temporary or permanent facilities in area, and install desk, phone, fax, and phone/fax lines ORUse existing company facilities in Mapleton or Poplar Heights

TECHNOLOGY 72 hours 1 desktop PC with Corel;1 printer;1 data line for dial access to WAN

Acquire PC and printer, and install at trade partner

2 weeks 1 desktop PC with Corel;1 printer;1 server;shipping systems for CPC & Purolator

Move PC and printer from trade partner (or acquire new ones). Acquire and install server (or share an existing server). Install shipping systems.

EQUIPMENT 72 hours 2-colour press;Cutter with 43" Girth;Shrinkwrap equipment

Use trade partners’ equipment

2 weeks Same as above plus:1 scanner;1 DPM platemaker;1 paper jogger

Acquire new or used equipment ORModify existing company equipment

MATERIALS 72 hours 25K sheets of Jenson Gloss 28x40;50,000 various 8-up masters;Variety of PMS and process ink colours

Negotiate SLA with supplier for quick turnaround ORKeep inventory at supplier ORKeep inventory in DC

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WALNUT GROVE – WFC LABELS


2 weeks 50,000 sheets of Jenson Gloss 36-1/4 x 30-1/4;500,000 various 8-up masters;All inks;Press chemistry for presses;Plating supplies

Acquire from trade suppliers

WALNUT GROVE – STATIONERY


PERSONNEL 1 week 3 Data Entry/Platers;2 Press Operators;1 Cutter Operator;3 Bindery staff

Use Walnut Grove staff OROutsource production

FACILITIES 1 week 1500 sq. ft;3 desks;3 phones and 1 phone line;2 faxes and fax lines;3 work tables for production

Acquire temporary or permanent facilities in K-W area, and install desks, tables, phones, faxes, phone/fax lines ORUse existing company facilities in Mapleton or Poplar Heights; install additional desks, tables, phones, faxes, phone/fax lines OROutsource production

TECHNOLOGY 1 week 3 desktop PC’s;1 Mac;1 printer;1 server;shipping systems for CPC & Purolator

Acquire PC’s, Mac and printer, and install at new location. Acquire and install server (or share an existing server). Install shipping systems. OROutsource production

EQUIPMENT 1 week 2 2-colour presses;2 x 12 up business card slitters (gutters/ no gutters);Cutter with a minimum 36" girth;DPM platesetter;Thermography equipment

Modify existing company equipment ORAcquire new or used equipment OROutsource production

MATERIALS 1 week 4 weeks supply of all SNBC stocks;100,000 sheets of base stock for BEK Cards;100,000 sheets of paper for BEK Letterhead

Keep inventory at supplier or DC ORNegotiate SLA with supplier for quick turnaround

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WALNUT GROVE – BUSINESS FORMS


PERSONNEL 3 weeks 2 Platen Operators;1 Linotype Operator;1 Cutter Operator;1 Bindery staff;1 front end admin.

Use Walnut Grove staff

FACILITIES 3 weeks 1000 sq. ft;1 desk;1 phone and 1 phone line;2 faxes and fax lines;3 work tables for production

Acquire temporary or permanent facilities in K-W area, and install desk, tables, phone, phone line ORUse existing company facilities in Mapleton or Poplar Heights; install desk, tables, phone, phone lines

TECHNOLOGY 3 weeks 1 desktop PC;1 printer;access to WAN

Acquire PC and printer, and install at new location. Provide access to WAN.

EQUIPMENT 3 weeks Linotype Model 31 Lead Typesetter;Cutter with 36" Girth;2 Platen Presses with 10x13 impression size

Acquire new or used equipment ORModify existing company equipment and/or modify product design ORKeep backup equipment in DC

MATERIALS 3 weeks 4 weeks supply of all SNBC stocks;150,000 BNS CCP Deposit forms (from Relizon);150,000 TD CTS Deposit forms (from Multiple Pakfold);Variety of Credit Union Forms totalling 155,000 forms (from Multiple Pakfold);Variety of Credit Union Atlantic Money Orders totalling 15,000 forms (from Multiple Pakfold)

Contact Trade Partners for replacement of all their forms

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sample business impact analysis

Documents