sample assessment cen proposal
TRANSCRIPT
Global Management Consultants
UAE | Pakistan | India | Saudi Arabia
Tel +971 4 3317789 | Mobile +971 50 6540905 | Fax +971 4 3317266 | Email [email protected] | Visit www.global-dubai.com
Address | White Swan Building, Office Number 901, 9th Floor, Sheikh Zayed Road, PO Box 7722, Dubai, UAE
Global's Values | Leadership | Passion | Honesty & Integrity | Respect | Unlearn to Learn | Have Fun
To: Ms. XX 1st
October 2010
Director
ABC COMPANY
Dubai, UAE
Dear XX
PPRROOPPOOSSAALL FFOORR AABBCC CCOOMMPPAANNYY RREETTAAIILL
AAsssseessssmmeenntt CCeenntteerrss DDeessiiggnn && PPrroocceessss CCeerrttiiffiiccaattiioonn
Thank you for considering Global Management Consultants for your above training requirement. Enclosed is the
proposal, which, once you have gone through it, can be further reviewed and fine-tuned to your business
requirements.
Thank you and best regards.
SSaaiirraa AAkkbbaarr
Chief Executive Officer
GLOBAL MANAGEMENT CONSULTANTS
Page | 2
PROJECT SCOPE
CCLLIIEENNTT PPRROOFFIILLEE
is region’s premier events management, marketing and promotions organisation. The company is now seeking to structure its
recruitment processes.
AABBCC CCOOMMPPAANNYY BBUUSSIINNEESSSS BBRRIIEEFF FFOORR TTHHIISS PPRROOJJEECCTT
OObbjjeeccttiivvee
To do a train the trainer for ABC COMPANY HR team in design and deliver assessment centre process
GLOBAL MANAGEMENT CONSULTANTS
Page | 3
ASSESSMENT CENTERS DESIGN & PROCESS CERTIFICATION
WWhhoo sshhoouulldd aatttteenndd
The Certification would be for practitioners, trainers and HR specialists wanting to develop expertise in assessment centre
assessing. Ideally they would have some work experience already, not necessarily in selection.
CCeerrttiiffiiccaattiioonn oovveerrvviieeww
This Certification will give an in-depth knowledge and execution of assessment centers and the skills of being an assessor. The
Certification will include an overview of research on selection methods, focusing particularly on assessment centers, certification in
profiling tools, as well as an online EPIC account to use profiling tools.
The approach is to blend research findings / theory with practice. The research on selection and assessment will be provided, and
delegates will be asked about their own understanding and experience of selection methods, and particularly assessment centers.
The research and discussions will look at why organizations use assessment centers and when it is most appropriate to run
assessment centers.
The link between assessment centers, job roles, profiling and competencies or behavioral indicators will be explored. The different
ways to design assessment centers will be looked at. The group will be given design and conduct real life assessment center and
will try assessing using recorded material. The delegates will be observed by the facilitator, and given some feedback on their
assessing skills. They will look at the wash-up session. They will critically review the way behavior is measured in assessment
centers in order to understand how they might design centers to minimize bias and judgment errors.
AAiimmss ooff tthhee CCeerrttiiffiiccaattiioonn
To give delegates an up to date understanding of how assessment centers compare with different selection methods and
where assessment centers are placed in relation to validity and reliability.
To give an in-depth understanding of two very different assessment centre design approaches and how they use
behavioral indicators or competencies and consider how to design high quality assessment centers.
To explain to delegates the bias that can influence selection decisions and to encourage delegates to minimize such bias
in their decisions.
To give delegates the opportunity to try a widely accepted approach to assessing for selection and receive feedback on
their assessing skills.
Learn about good practice in wash-up discussions and assessment centre design.
GLOBAL MANAGEMENT CONSULTANTS
Page | 4
PPrroojjeecctteedd oouuttccoommeess aanndd bbeenneeffiittss ooff aatttteennddiinngg
If you attend this Certification, you will:
Learn about up to date research on assessment centers as a method of selection.
Learn about bias in selection and raise self-awareness of your own biases.
Learn about good practice in wash-up sessions.
Critically review and consider how design.
PPssyycchhoollooggiiccaall tthheeoorryy uunnddeerrppiinnnniinngg tthhee CCeerrttiiffiiccaattiioonn
The theory underlying the use of assessment centers is based on early selection methods used in the military to collect reliable
evidence of how people would perform in the workplace. Later research reviewed and compared the main selection methods
including assessment centers. This research demonstrates that assessment centers are useful in providing valid and reliable
information for selection decisions. The psychological theory of bias in how we perceive others is drawn from social psychology,
but is important to minimize selection errors. All these aspects of psychological theory will underpin the Certification.
PPrree//ppoosstt wwoorrkk rreeqquuiirreedd
Design & Run Real Life Assessment Center
DDuurraattiioonn
4 DAYS – Assessment centre process and DiSC profiling
1 DAYS – Design live Assessment Centre
2 DAYS – run live Assessment Centre
CCeerrttiiffiiccaattiioonn CCoonntteennttss
Day 1
My best recruitment experience
My worst recruitment experiences
My style of recruitment
Traditional recruitment vs. modern recruitment methods
GLOBAL MANAGEMENT CONSULTANTS
Page | 5
Traditional interviews vs. modern interview styles
What is an Assessment Center
Assessment Center vs. development centers
Anatomy of an assessment centers
The Assessment Center Process & Checklist
Distinguishing Between Leaders and MAFA’s
CASE STUDY - Sales vs. Selling Professionals
A Comparison of the Predictability of Various Selection/Assessment Tools
Who Uses Assessment Centers
What Positions & Job Types Can Be Successfully Assessed Through An Assessment Center
Assessment Center Is Not Effective For Some Positions & Job Types
Logistics Required To Run An assessment Center
What Other Processes Have To Be Used With Assessment Center As Support Selection Tools
Assessment Center – Critical Success Criteria
o Corporate profile
o Job profile
o DiSC RBA – Role Behavior Analysis
o DiSC - Candidate Profile Analysis
o Competency Dictionary
o Set of assessors and brief
o Relevance of exercises
o Assessment Center stationary
Positive Outcomes measurement and process
Assessment Center Road Map & Checklist
The Day Of Assessment Center
Prepare Assessment Center results report
Day 2/3
What Is Inscape
DiSC® Theory & Research
Overview Of DiSC® Styles & Graphs
Learn About Your Strengths & What Happens If They Are Overused
Learn How To Recognize The Styles Of Other People
Learn How To Adapt Your Communication To Different Styles
Giving Feedback To A Candidate
DiSC ® Real Life : Conversation, Teams
Counseling & DiSC®
GLOBAL MANAGEMENT CONSULTANTS
Page | 6
Emotional Intelligence & Self Esteem
Preparing RBA – Role Behavior Analysis
Analysis of live candidate DiSC profiles
Day 4 –
Prepare RBA – Role Behavior Analysis
Prepare Competencies
Prepare Job Profile
Prepare candidate elimination process and decline process
Design Assessment Center
Interview line managers
Develop written, verbal, group and individual exercises
Develop panel interview questions and strategy
Choose assessors
Prepare assurors brief and brief them
Design wash up sessions
Choose venue and arrangements for the venue
Prepare report formats
Invite real candidates
RSVP candidates
Day 5/6 – Live Assessment Center
Welcome candidates
Position assessors
Run Assessment Center
Eliminate candidates and create short lists
Run technical tests
Eliminate candidates and create short lists
Run DiSC reports
Panel Interview
Final panel interview ( recommended )
Wash up sessions
Job offers
Finalist candidates
Send thank you and decline to candidates not selected
Close Assessment Center
GLOBAL MANAGEMENT CONSULTANTS
Page | 7
DDeelleeggaatteess wwiillll bbee iinnffoorrmmeedd ttoo eexxppeecctt ssuurrpprriissee gguueessttss iinn tthhee aauuddiieennccee ffoorr tthhee aasssseessssmmeenntt cceennttrreess..
PROGRAM CLOSE AND ADVANCE CERTIFICATE OF COMPETENCE
GLOBAL MANAGEMENT CONSULTANTS
Page | 8
ZZiippaallooppee DiSC® Bag & Training Material
Inscape DiSC® Online System
Includes :
68 munities of high quality training videos
16 PowerPoint
16 handouts
1. DISC® COMMUNICATION WORKSHOPS
a. Improving Communication
b. Adapting Your Communication To Different
Styles
c. Effective Communication
2. DISC® CONFLICT MANAGEMENT WORKSHOPS
a. Managing Conflict And Resistance
b. Reducing Conflict
3. DISC® INTERPERSONAL WORKSHOPS
a. Recognizing And Using Your Strengths To Your
Advantage
b. Building Greater Self-awareness
4. DISC® LEADERSHIP WORKSHOPS
a. Maximizing Your Strengths As A Leader
b. Recognizing And Removing Barriers To
Performance
c. Getting The Most From Your Key Contributors
5. DISC® TEAM MANAGEMENT SERIES
a. Improving Team Effectiveness
b. Improving Team Motivation
c. Team Effectiveness
6. DISC® SALES WORKSHOPS
a. Getting The Most From Your Key Contributors
b. Recognizing And Removing Barriers To
Performance
c. Being Responsive To Customer Differences
d. Building A Sales Relationship
Global Management Consultants
UAE | Pakistan | India | Saudi Arabia
Tel +971 4 3317789 | Mobile +971 50 6540905 | Fax +971 4 3317266 | Email [email protected] | Visit www.global-dubai.com
Address | White Swan Building, Office Number 901, 9th Floor, Sheikh Zayed Road, PO Box 7722, Dubai, UAE
Global's Values | Leadership | Passion | Honesty & Integrity | Respect | Unlearn to Learn | Have Fun
EEPPIICC System & Credits Usage
Inscape DiSC® Online System
HHOOWW IITT WWOORRKKSS –– TTHHEE PPRROOCCEESSSS
Bank Audi would initially be required to buy the credits, which would be stored in your system, and you
or we if you prefer, would run the reports from your system, as and when you require it. There is no
expiration of the credits and credit utilization is based ONLY as per report usage. In fact unused credits
can be recalled back, and reused for other purposes.
SSEETTUUPP CCOOSSTT
SET UP is inclusive of :
50 credits
Dedicated Profiling Portal Creation
Independent Administrative Control for Bank Audi
Exclusive Set Up of Bank Audi logo and contact information (on-screen and in print)
Opportunity to build group reports from stored data
Easily regenerate group reports as staff changes
Online Reports storage
GLOBAL MANAGEMENT CONSULTANTS
Page | 10
EEPPIICC SSYYSSTTEEMM RREEQQUUIIRREEMMEENNTTSS
PC and Mac compatible
Internet Access with a Microsoft Internet Explorer 5.0 or higher browser or a Netscape
5.0 or higher browser
Adobe Acrobat Reader version 4.0 or higher
Cookies need to be enabled
CCRREEDDIITT CCHHAARRGGEESS && PPRROOCCEESSSSEESS
The set up will include 50 start up, complimentary credits
However, Every time your EPIC account runs out of credits, you will need purchase and top up credits. PER Credit Pricing
negotiated exclusively for Bank Audi is USD5.00 ONLY
Critical Report Details Number of Credits
Required Per Report
DiSC® Classic 1.0 10 credits
DiSC® Classic 2 Plus 20 credits
DiSC® Classic 2.0 10 credits
DiSC® Facilitator Report 15 credits
DiSC® PPSS - General Characteristics 15 credits
Approach to Managing Others 4 credits
Approach to Selling 4 credits
Relating to People and the Environment 4 credits
Strategies for Creating a Positive Relationship 4 credits
Strategies for Managing 4 credits
Strategies for Sales Management 4 credits
Other Report Details Number of Credits
Required
DiSC® Group Culture Report 15 credits
GLOBAL MANAGEMENT CONSULTANTS
Page | 11
DiSC® PPSS - Comparison of Multiple PPS/RBA 5 credits
DiSC® PPSS - Comparison of Multiple PPSs 5 credits
DiSC® PPSS - Comparison of Multiple RBAs 5 credits
DiSC® PPSS - Comparison of Single PPS/RBA 5 credits
DiSC® PPSS - Role Behavioral Analysis (RBA) 5 credits
Team Dimensions Profile 10 credits
GLOBAL MANAGEMENT CONSULTANTS
Page | 12
OTHER IMPORTANT POINTERS
CCEERRTTIIFFIIEEDD TTRRAAIINNEERRSS
Global Certified Trainer - credential is for the practicing HR executives and
trainers. Completion of this certification will allow you to :
Credentials to be taken from role to role
Receive product coaching and training from Global Management Consultants
Apply and use the specified HR or training product or coaching tools within your organization
Print and use of specified Global Certified Trainer identity and logo on your business collateral and
credentials
Access to Global Certified Trainer Support Team for work advise and career guidance.
Regular updates on emerging trends, industry news and best practices.
CCLLIIEENNTT’’SS RROOLLEE
CLIENT will be responsible for the following areas:
Administrative support for managing, securing nominations for each session, as well as attendance
management
All coordination, and administrative tasks related to transporting employees to and from training venue
Provide point of sale material / collateral such as banners, etc. to dress up the venue for training
TV, VCR, CD player etc. LCD PROJECTOR
Stationery such as – pencils, staplers, punch, notepads
VENUE – for training
Catering - open tea and coffee / and lunch
GGLLOOBBAALL’’SS RROOLLEE
GLOBAL will be managing the following deliverables of the project:
GLOBAL MANAGEMENT CONSULTANTS
Page | 13
Designing of the training program – internal
Conduct TNA
Deliver training sessions
Give observations to ABC COMPANY Management
Make recommendations
Provide post session feedback reports to CLIENT
Training folders
Printing of handouts
Printing of certificates
OOuurr FFaaccuullttyy
The Global Training Team will be used for delivery of the training, depending on availability, and as and when required
and in agreement with the client external trainers are also sourced, who in turn work closely with Saira Akbar to make
training a success :
NNOO.. OOFF SSUUPPEERRVVIISSOORRSS // MMAANNAAGGEERRSS TTOO BBEE TTRRAAIINNEEDD
3
NNOO.. OOFF TTRRAAIINNIINNGG GGRROOUUPPSS
GLOBAL MANAGEMENT CONSULTANTS
Page | 14
1
SSCCHHEEDDUULLEE
TBA
PPOOSSTT TTRRAAIINNIINNGG
Certificates Of Competence for all delegates
Final report & recommendations
GLOBAL MANAGEMENT CONSULTANTS
Page | 15
LOGISTICS & CONTRACTUAL TERMS
PPRROOFFEESSSSIIOONNAALL FFEEEE
The Certifications for up to maximum 3, delegates :
One On One Focus Group Pre-Training Session Included
EPIC Account Set up Included
Certification USDXXXX 1 Group
The above investment includes :
Consultation with client throughout the life of the project
One to one meetings with the delegates – Findings will be presented back to the management
EPIC Set Up
Preparation of training handouts
Training material and handouts
Executive Coaching
Personal Coaching
DiSC Profiling & Counselling
Post training report and recommendations
Advanced Certificate Of Competence for those who score 80% and more
AACCTTUUAALL CCOOSSTTSS CCOONNSSIIDDEERRAATTIIOONNSS
Training Venue costs – Not applicable
Meals & coffee – not applicable
PPAAYYMMEENNTT SSCCHHEEDDUULLEE
Pay in advance of each Certification
GLOBAL MANAGEMENT CONSULTANTS
Page | 16
CCAANNCCEELLLLAATTIIOONN CCLLAAUUSSEE
In the event of cancellation of training program due to any reason, the following will apply :
No charge if the cancellation is 60 days or more prior to the agreed training dates
30% of agreed professional cost if the cancellation is between 30 to 59 days
50% of agreed cost professional if the cancellation is less than 30 days
If the program has commenced already and the training is cancelled mid program then 100% cancellation
charge of agreed professional fee will be applicable.
PPAAYYMMEENNTT DDEETTAAIILLSS
Transfer to :
Global Management Consultants,
Emirates Bank International,
Jumairah Branch,
A/C : 101-10276548-01
DDAATTEE OOFF EEFFFFEECCTT
TBA
CCOODDEE OOFF EETTHHIICCSS && CCOONNFFIIDDEENNTTIIAALLIITTYY && EEXXCCLLUUSSIIVVIITTYY
Global Management’ employees will conduct themselves in an appropriate manner, according to ABC COMPANY ’s
organizational culture and values. Every consultant is expected to refrain from any activity, which creates a conflict of
interest with his or her consultative job responsibilities, or ABC COMPANY normal working hours. These include, but
are not limited to:
Legal Requirements -- Global Management’ employees can not violate any local, or federal law in the course
of conducting business
Confidentiality – all information such as reference material, client database, proposals, new project
blueprints, ideas/ projects under development will be regularly transferred to the Client Company, and / or
discussions/ minutes of meetings, training material will in effect become property of the client.
Conduct - Global Management’ Employees are expected to conduct themselves in the appropriate manner
whilst in the company of outsiders and / or operating from the client offices, and are expected not to discuss
any aspect of the business, business leads, or RETAIL and policies of the client company.
GLOBAL MANAGEMENT CONSULTANTS
Page | 17
Employment Offer – nor the Global Management’ employees, nor the client will engage in separate activities
other than stipulated in this agreement, Both companies are bound NOT MAKE JOB offers to each other’s
employees during the tenure of the above agreement, and 12 months after.
Fairness - when conducting business with dealers and suppliers of the ABC COMPANY , Global
Management’ employees will always act in a fair and ethical manner, as per polices defined by the ABC
COMPANY , and those stipulated in Global Management Consultants’ contracts
Gifts and Entertainment – Global Management’ employees cannot accept any gifts from any individual or
client company
This agreement shall be governed by and construed in accordance with applicable laws,
rules and regulations of the United Arab Emirates and the Emirate Of Dubai.
ABC COMPANY
UAE
---------------------------------------------------------
Name & Role
Signature & Stamp/ Date:
Global Management Consultants
P.O Box 7722
Dubai, UAE
Saira Akbar
Chief Executive Officer
---------------------------------------------------------
Signature & Stamp / Date:
GLOBAL MANAGEMENT CONSULTANTS
Page | 18
COPYRIGHT
The information contained in this document, is the property of Global Management Consultants, Dubai UAE and is
strictly private and confidential. It is disclosed to ABC COMPANY solely on the basis that ABC COMPANY shall:
1. Use it solely for the purposes of a confidential assessment of the information contained therein.
2. Not use it for any other purposes whatsoever.
3. Not by any means, copy or part with possession of it, or any part of it.
4. Not use any ideas, marketing strategies, figures, financial spreadsheets, computations or recommendations contained, without the express
permission of the authors and the payment of suitable remuneration.
5. Take all steps necessary to prevent it from being disclosed to, or coming to the attention of any party other than those employees of ABC
COMPANY that need to see it for the purposes of the assessment referred to in 1 above: and,
6. Return it to the joint authors forthwith upon request.
©
GLOBAL MANAGEMENT CONSULTANTS, DUBAI UAE 2010