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Day after day, the importance of credit cards is increasing.

Grants the holder global access, trusted and accepted locally and globally.

The advantage is a unique, diverse and evolutionary card which fits everyone's needs anytime and anywhere as a big necessity of life.

It is the perfect way for financing any big purchases.

An effective tool for financial planning and organizing expenses and to take advantage of

offers and discounts.

countries around the world dealing

with credit cards

The continuous growth of Credit Card usage, the increasing growth of business and e-commerce, and the increasing dependence of travel and tourism on the credit cards require a high level of financial awareness and knowledge from all concerned stakeholders.

35%

More than 2.5 billion people around the world

are using credit cardsLearn about the correct ways to manage your credit efficiently and responsibly, and ensure proper financial planning.

Learn about borrowing to your needs and abilities and how to settle your obligations.

Be aware of the potential risks when using financial products and financing tools.

Identify risks that arise with financial commitments and the accumulation of consumer debt.

Make the right financial decisions based on the material possibilities.

Build a credit culture, consumption patterns; borrow wisely and responsibly.

Samba Tipsfor the ideal use of a credit card

100 million shops and moreaccept creditcards

A credit card is an electronic card used to purchase goods and services around the world using an advanced and highly secure global payment network.

30 seconds is the average time it takes to complete a credit card transaction

The credit card grants the holder the guarantee, trust and protection needed to perform hisfinancial transactions instantly, make bookings and plan for future needs.

30% cash withdrawal limit of the card’s total credit limit

Credit limit is the total amount available to the cardholder for payment transactions and cannot be exceeded or bypassed. The cash withdrawal limit is 30% of the card’s total credit limit.

The bank determines the credit limit granted to the client based on his potential and ability to meet his obligations accumulated on the card.

The Bank issues the card based on the standards and regulations bound by regulatory authorities.

Financial potential, obligations and credit history determine the credit limit granted to the Cardholder.

Payment Due Date

Payment Due Date: The number of days determined by the bank before it starts calculating the commission and profits on the amount due.

The cardholder pays the bank later for purchases of goods and services and any cash withdrawals made on the card as well as all amounts due on the card.

Multiple payment options for card dues.

Full payment of total amount due before the due date will not incur any bank markup fee.

Partial payment of total amount due on the due date will incur bank markup fee calculated for the remaining amount.

The minimum payment amount due is 5% of the total amount due.

Pay in equal monthly installments based on payment program provided by the bank.

To give confidence and credibility for the

transactions between the merchant and the

cardholder.

Flexible financial instrument and most reliable and widely

accepted in international transactions and travel.

Reliance on the card reduces the risk of

carrying cash.

Building a credit record that benefits cardholder

and funders.

The importance of a credit card

The ease-of-use of the card and unchecked

purchasing power may encourage unnecessarypurchases and consump-

tion.

Failure to pay the full amount due incurs commissions and

markup fees ,which increases the cost of

the goods or the service.

Debt accumulation and unexpected financial crises

increase the risk of stumbling in life and the inability to meet

even basic and essential needs.

A damaging credit record which describes the financial

behaviour, increasing liabilities

and commitments of the cardholder, classifying him

as a high risk.

Loss of trust and confidence by loan providers or authorities for additional financing due to the increased monthly burden of

credit card dues. This may lead to missed opportunities for a

mortgage or finance for investments, resulting in

reduced future expectations.

The risks of using a credit card unwisely

All the benefits of a credit card, minus the hassles and financial burden.

Choose wisely. Use wisely.Samba Tips

What you should knowThings you need to know and be fully aware of

regarding the use of a credit card

Fees, commissions, term cost, payment options and the consequent

costs.

Cash withdrawals using the credit card and its

cost and all transactions which are

considered as cash withdrawals.

Obligations and conditions on the cardholder and his

responsibility toward the card.

Best practices and tips to avoid the risks of

stumbling.

The bank’s obligation, commitment, and its accountability to the cardholder in case of thefts or suspicious

transactions done on the card.

Security instructions and tips that should be followed when carrying

and using the credit card to purchase in regular or electronic

ways.

The difference between a credit card, charge card and debit card.

Credit CardDebit Card

Charge Card

Before deciding to get a card

A full explanation of the features and benefits of your credit card.

Ability to choose a card that suits your needs and your goals.

Right to enjoy all the conveniences of the card and its benefits and payment plans, bank/ATMs and electronic services, and its insurance and protection program.

The highest standards of protection from the bank against risks of fraud and suspicious transactions.

The right to lock, suspend or completely cancel the card at any time upon your request after the full payment of remaining card dues.

Additional cards for your family members.

A regularly updated and detailed statement of commissions and charges when using the card locally and interna-tionally.

Ease of access to the executed transac-tions on the card and managing card transactions through electronic channels and on mobile.

Ease of reporting any suspicious transaction or card theft, as well as the right to file a complaint.

Information about any amendment to the card agreement within 30 days, and the right to object within 10 days on any of these amendments.

Right to redeem any points and bonuses gained on the card for a period of 3 months after the date of cancellation of the card.

Your rights

Compatible with the rapid developments in technology and electronic uses.

An useful tool for financial planning

and organizing expenses.

Service around the clock 24/7 to the clients of credit

cards.

A utility to fulfill essential obligations such as payment of

utility bills.

Non-traditional financial tool,

developed and adapted to the

technical developments, as

well as to legislations and regulations.

Regulated by restrictions and

effective control from the Saudi Arabian Monetary Agency

“Sama” to the Licensees for issuing

credit card which grant more credibility,

safety and protect the rights

of the client.

Direct payment and pay later in several ways for

payment and portability.

Waiver period to pay without

calculating any profits.

The ideal solution for quick low-cost financing if used

wisely.

Diversity of card types depending on

client’s need and desires, both

traditional and legitimate.

Confidence and safety for clients’

transactions with the merchant.

Worldwide recognition .

Credit Card Privileges

Credit RecordThe credit card relation on

credit record

MortgageloansBankfacilities

Financialbehavior

Creditcommitments

Explains the behavior of the owner of the credit record

in relation to the banking products that he uses.

Aims to protect the client’s interests by minimizing the

chances of default due to increased financial burden.

Provides credit informa-tion correctly, updates confidentiality and privacy.

Helps credit provider and financiers to make the right decision toward a customer.

Classifies a client’s credit worthiness: low, medium or high risk.

Summary

The Employer

ContactDetails

Addresses GeneralNotes

StumblingDetails

CreditDetails

PreviousInquiries

PersonalInformation

The Componentsof a Credit ReportIt consists of 9 main sections

Financial Distress

Be sure to take a loan only for necessities, spend within your means and keep your debt in control.

Use borrowed funds only for necessities and stay away from temporary luxuries.

Maintain a balance between spending, loaning and saving, and make savings a major goal.

Ensure that your credit report is spotlessand free of defaults.

Keep away from careless financial adventures.

Choose the low cost option.

Make sure not to miss your monthly payments.

Reasons for Stumbling

Take a loan only for necessities, spend within your means and keep your debt in control.

Use borrowed funds only for necessities and stay away from temporary luxuries.

Balance spending, borrowing and saving, and make savings a major goal.

Ensure that your credit report is spotless and free of defaults.

Keep away from careless financial adventures.

Choose the low cost.

Monthly payments on loans and credit cards should not exceed 65% of your income.

Do not deal with non-licensed parties and do not expose yourself to fraud.

Spend time reading the terms and conditions and your obligations when using financial products.

Do not rely on loans to meet your needs; rely on the amount of savings first.

Howto protect

yourself fromdelinquency

The Cardholder shall immediately notify Samba by telephone. The Cardholdershall remain liable for any transaction performed through his/her lost or stolenCard(s) if Samba did not receive notification for it.

The Cardholder undertakes not to use his card for any unlawful purchase, including the purchase of goods or services prohibited by the laws in Saudi Arabia.

The client agrees to provide the bank with any information that it requires of the establishing the card, his/her account, facilities and dealing with other banks and his/her information to the “SIMAH”

The client undertakes to provide the bank the correct contact numbers and updating contact in formations and the client keep his registered mobile number at the bank with him always to ensure receiving the text messages sent from the bank.

The PIN code entered by the client being in lieu of physical signature and the client takes full responsibility. The client undertakes to use the card by his own and not allow anyone to use it, as well as disclosing his PIN code.

The statement (Hard copy or E-statement) shall be deemed final and correct unless objected to by the Cardholder within 30 days. The Cardholder hereby acknowledge that the process of objection on transaction done on the card are in accordance with the rules and regulations of the credit card companies (Visa/MasterCard).

Cardholder’sresponsibilities

Download the mobile app to constantly view the credit card statement and payment due date.

Update the data, ID and contact

information regularly.

Be sure to follow security tips when

using channels, and electronic devices

when performing your transactions and don’t

use a public Wi-Fi network.

Ensure the safety of the website when you’re using your credit card for online

shopping, always make sure to follow Samba tips for safe

banking and that there is the lock sign on the site.

Keep all receipts for purchases and cash withdrawals using

the card.

Keep the card in a safe place, and don’t

choose password number easy to

guess, and match your other passwords.

Keep your PIN number and change it from time to time

especially after direct return from travel.

Don’t keep any password numbers or data in the mobile and

wallet. Make sure to always visit

the bank phone or website always to know the latest

updates about the card and its advantages.

Make sure to inquire about any point that is

incomprehensible to you and you need

clarification when using the card to pay online.

Sign immediately in the allocated place on

the card.

Tipsfor

safe use

Your Samba credit card is the best alternative to paying with cash; make sure you carry it with you when you travel.

Pay in the local currency to save more when converting the margins of the currency exchange rate.

Be sure to read all the text messages that you receive from Samba on your mobile phone while traveling, especially about transactions performed on your card.

Memorize the toll-free number registered at the back of your card and the international number of Samba for immediate report about losing, stolen card or unknown transactions.

Be sure that you are aware of and familiar with Samba partner merchants to take advantage of all points and bonuses.

Always check samba.com for the latest Bonanza program offers when you use your Samba credit card to buy tickets, book hotels and anything you need to cover basic travel expenses. Using your Samba credit card gives you extra benefits when traveling

Travel tips from Samba

Read all about the credit card and increase your awareness level about the advantages, disadvantages and risks of use.

Determine the need for the use of the card and if it is necessary for the basic needs or a luxury, and what are the alternatives available instead of a credit card.

Determine the mechanism and proven method to pay dues on the card, set as basic expenses and a commitment to pay by the due dates.

Visit the Samba website [www.Samba.com] to learn about offers presented, whether you will get discounts and if paying using the card will be less expensive than making cash purchases.

Choosing the right and most appropriate card for you compared to all credit cards offered by Samba.

Bank Profits

Card issuanceand renewal fees

Minimumpayment

Annualcommission

APR

Cash withdrawalcommission

Exchange rate Installment fee Commission of use

Is called credit fees, start charging on purchase transactions used by the credit card after elapsing the grace period, and it’s called term cost. differ from one bank to another and from one system to another.

Differs from the way the credit card which might ore expensive than the other funding sources.Using ATM withdrawals or transfer from card account to the current account.

The card user is responsible for currency rate differential when performing any transaction on the card.

Determined in advance and consistent if the cardholder choose this feature. In the case of regulation breaching, the bank cancels this agreement, and the amounts become payable immediately

Paid by the merchant who accepts to deal with a bank credit card. The merchant has no right to charge this commission to the buyer.

In case of bankruptcyIn the case of bankruptcy of the cardholder, he becomes obligated to pay imediately.

In case of deathThe heirs of the cardholder are obliged to pay the card dues.

Predetermined fixed fee and varies depending on the type and card advantages. It might be free.

The minimum payment is 5% or 200 in case the minimum is less than 200 riyals.

In case of overdraw the amount that should be paid, it becomes immediate payment and the commission is calculated on it.

In case of late payments and in the account to pay off the minimum payment, fees on late payments will be applied.

when using outside the kingdom mentioned in the fee list or the charges of each bank.

If the result of the disputed transaction against the cardholder, either misuse from him or provided unvalid data.

In case the customer subscribe to this feature which exempts inherited from the card dues and drop any obligations to the bank.

Overdrawcredit limit fees

Late payment Internationaltransaction fee

Disputedtransaction fee

Credit shieldcommission

It is very important to read the terms and conditions and provisions of the convention between the bank and the cardholder, which contain and include important informations about all the obligations terms of using the card, such as important terminologies must be recognizable (credit limit, grace period, due date, bank’s profits, commissions and fines, terms on how to benefit from rewards and benefits and prohibitions and alerts).

Activating the card means that the cardholder agrees to the terms and conditions of the agreement signed by him.

If the credit card is not activated within two years from the date of issue, the bank has the right to cancel the card. The cardholder must update his data in time.

The client has the right to get 4 additional free cards for his family members who are over 18 years of age.

The cardholder is fully responsible for the usage of the card, to safeguard it from theft and he must follow the bank tips for the security of the card from fraud and theft. The cardholder commits to be responsible for any commissions resulting in cash withdrawals by using the card, as well as for transferring from the card account to his personal account.

For any transactions made on the card, the cardholder agrees to pay its amount even if he didn’t receive a purchase invoice or transaction receipt.

The client does not get rewards and points on cash withdrawals or when using the card to pay government and public services bills as well as there are no points on profits margin from international transactions, only on the primary transaction.

The bank may deduct an amount payable from the cardholder's account without notice. The cardholder agrees that the samba records are acceptable to prove a debt.

If the cardholder wishes to cancel the card, he should surrender the card to the bank and inform the bank by a written letter and commit to pay the entire payables on the card before obtaining a letter from the bank for the cardholder disclaimer.

There are a finite number of days until the final close of the card to make sure that there are no related dues.

If the cardholder is a non-Saudi citizen and his Iqama has expired, he must make full payment of the card and the bank has the right to cancel the card.

Terms and conditions

Bank’s responsibilities

The Cardholder undertakes not to use them for trading in foreign currencies and buying currencies.

The Cardholder undertakes to return the card in the event of breaching the terms and conditions of the card. All the outstanding balance in the CardAccount shall become immediately due and payable to Samba.

The Cardholder commits to keep his/her registered mobile number on Samba open all the time whether he/she is inside or outside the Kingdom to ensure the receipt of text messages sent by the bank.

The client hereby acknowledge that the process of objection on transactions are in accordance with the rules and regulations of the credit card companies (Visa and MasterCard)

200

Paying only the minimum amount due results in the

accumulation of commissions, and paying back the principal amount may take years. This could lead to an accmulation of the monthly commissions

beyond the cardholder’s ability to pay.

Absence of financial plans and not prioritizing basic expenses

before the transaction. Resorting to loans, borrowing facilities and

credit card as the first choice at every financial crisis. Neglecting to

develop a plan to save. Leniency in the use of credit card and loans

to buy accessories. Dealing with unauthorized parties that lack in

basics of financing and loaning, and obtaining very high interest

commissions. Increased financial commitments as a result of

unnecessary travel, running behind temptations.

SIMAH is developing a credit record system and adding many elements relating to the client onfinancial relationship, giving a thorough and comprehensive evaluation.

To keep habits and consumption behavior organized and under control, we should always have financial planning which takes into account all financial commitments and basic expenses.

sambacaresamba customer care

Credit Cards

The bank guarantees the Cardholder in paying his/her purchases from all merchants and organizations that accept the Card, provided none of the articles are violated within credit limit granted to the clients.

Any fraudulent activity conducted on the card without the knowledge of the client, the bank will accept the cost of the fraudulent activity transactions amounts, except for cases in which the bank shows the cardholder’s involvement or responsibility for such operations such as falsification of credit card.

The bank may at any time without obligation to give explanations or reasons to the Cardholder refuse to honor any of the transactions that the Cardholder initiated on his/her Card including parallel use of same Card in transactions in two different places, or us of the Card in illegal and suspicious transactions.

The bank shall not be liable for any expense and obligations incurred about it. The bank will have the right to freeze the Cardholder’s Account if he/she fails to update the bank with a copy of the renewed ID, upon expiration.

The bank shall have the absolute right to determine the cash advance level which is subject to change based on the Cardholder’s credit history as well as his/her credit behavior that is determined by the bank’s record.

The bank has the right to cancel any transaction without commitment and responsibility on the bank or his need to provide information about reason for cancellation of the operations, such as illegal transactions / suspicious entities, or transactions done on the card at the same time but in two different places and geographically far away or in approximate timing, and it’s extra feature for the client. The bank would not be responsible for any amounts of illegal transaction.

The bank may at any time and without prior written notice to the Cardholder modify or change any terms herein. However, post any such changes, the bank will notify the Cardholder (30 days in advance) about the changes. The retention of the Card by Cardholder shall constitute the Cardholder’s acceptance thereof.

The bank will provide a copy of documents of any transaction conducted on the card if requested by the Cardholder.

Bank records are approved in the event of discrepancy between Cardholder’s records and Bank’s records regarding amounts paid in cash.

The bank will refund the Cardholder for any fees or charges imposed if Cardholder opts not to use the requested Card and does not actually activate it during a period of (14 business days).

The Cardholder hereby acknowledge that some of the privileges provided by the card, such as airport lounges access programs offered through quarters cooperating with the card issuing company. Those privileges do not pose any bank’s commitment towards the Cardholder, and the bank shall provide the client any changes or updates to the accredited lounges. It is preferred to visit the website to know more about the accredited lounges. Another privileges are Travel insurance and protection in case of death which are subject to the terms and conditions of providers to these optional features.

He/She take full responsibility for the funds deposited to his/her card account . All funds deposited to his/her account are from legal sources.

The client undertakes to use his own card and not to permit others to use it.

Credit cardChequesPersonalFinance