salman ansari technology consultants (pvt) ltd catalyst for change: impact of policies,...
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Salman Ansari Technology Consultants (Pvt) Ltd
Catalyst for change: Impact of Policies, Infrastructure and Commitment for BPO to happen
AJK BPO and Outsourcing IT
March 19, 2010
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Business Process Outsourcing
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2000
2001
2002
2003
2004
2005
2006
2007
2008
2009
2010
2011
2012
-
200
400
600
800
1,000
1,200
1,400
1,600
1,800
2,000
Pakistan
Pakistan
Software Export in US$ Million
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2000
2001
2002
2003
2004
2005
2006
2007
2008
2009
2010
2011
2012
-
10,000
20,000
30,000
40,000
50,000
60,000
70,000
80,000
90,000
India Pakistan
Software Export in US$ Million20
00
2001
2002
2003
2004
2005
2006
2007
2008
2009
2010
2011
2012
-
200
400
600
800
1,000
1,200
1,400
1,600
1,800
2,000
Pakistan
Pakistan
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Downloaded on March 10, 2010
> Indian IT exports to touch $50-billion despite meltdown - Feb 04, 2010
> Recession-hit IT sector seeks extension of fiscal benefits - Jun 09, 2009
> India's IT, outsourcing revenues seen at $63 bn this fiscal - Jul 29, 2009
> Karnataka logs $17-bn software exports despite meltdown - Sep 01, 2009
> 17 percent rise in software exports from Haryana in 2008-09 - Mar 10, 2010
> Software sector hails tax holiday extension - Jul 06, 2009
> Indian IT industry can bounce to double-digit growth: Infosys (Interview) - Oct 12, 2009
> Andhra reducing dependency on US for IT exports - Jul 02, 2009
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ELECTRONICS HARDWARE
COMPUTER SOFTWARE &
SERVICES
TOTAL
US$ MILLION US$ MILLION US$ MILLION
PRODUCTION 11080.18 21587.97 32668.15
EXPORT 1781.74 17216.04 18997.77
EXPORT VS PRODUCTION
16.08 79.75 58.15
INDIA’S EXPORT OF ALL COMMODITIES
US$ 130.83 BILLION
SHARE OF ELECTRONICS & IT IN INDIA’S OVERALL EXPORT
14.51 %
THE INDIAN ELECTRONICS & SOFTWARE EXPORT INDUSTRY : 2004-2005
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India the most versatile IT destination for the world
• Wide , varied and Vast Skills Base, over 2 million IT skilled
• Truly Global Ethos with English Speaking Manpower linked to a large global presence of Indian Diaspora
• Very Fast paced and Phenomenal growth of growth
• High Quality with Low Cost of Innovation
• Wide Exposure
• Offshore development
• Appropriate training – 232 advanced training institutes
• Government push – support from policy measures
INDIAN IT INDUSTRY - STRENGTHS
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MAJOR DESTINATIONS OF INDIA’S SOFTWARE & SERVICES EXPORT
2004-05
0.01%
3.08%
0.37%
0.11%
61.09%
27.36%
3.41%
1.60%
1.55%
1.42%
USA & CANADA (61.09)
EUROPE (EU COUNT.) (27.36)
JAPAN, KOREA & F.E.(3.41)
SGP,HKG & S.A. (3.08))
AFRICAN COUNTRIES (1.60)
MIDDLE EAST (1.55)
AUSTRALIA & OCEANIC (1.42)
EUROPE (NON EU COUNT)(0.37)
LATIN AMERICA (0.11)
RUSSIA & C.I.S. COUNT.(0.01)
Salman Ansari Technology Consultants (Pvt) Ltd
What will make this happen?
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PAKISTAN IS A HARDSELL
LOW RANKINGS – WEF e-Readiness index, WB, ECONOMIST, etc
CORRUPTION AND RENT SEEKERS
BAD PRESS WHICH IS NOT TACKLED
…AND OF COURSE THE ISSUE OF TERRORISM..
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ENABLER
BOTH I.T. AND THE GOVERNMENT
EXPAT COMMUNITY
JUMP START WITH GOVERNMENT IN I.T. PROJECTS e.g. e-government, land records,
service delivery, etc.
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INFRASTRUCTURE
TELECOMMUNICATIONS
INCENTIVES
POLICY
TAXATIONSUPPORT
PHYSICAL INFRASTRUCTRE
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HUMAN RESOURCE
EDUCATIONTRAINING
JOBS
RETENTION
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FINANCIAL
ACCESS TO CAPITAL
SUBSIDISED BANDWIDTH
TAX FREE ENVIRONMENT
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INNOVATION SUPPORT
INNOVATION CENTERS
INCUBATION CENTERS
CERTIFICATION SUPPORT
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LEGISLATION
IPR
DATA PROTECTION ACT
ELECTRONIC CRIMES TELECOM VoIP
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OWNERSHIP
!
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TRANSPERANCY
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FACILITATOR
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COMMITMENT
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PASSION
Salman Ansari Technology Consultants (Pvt) Ltd
Waves of Opportunity
‘70s -‘80s - Wave of hardware manufacturing
‘80s –’90s – Wave of software and applications
‘90s – Out sourcing of labour intensive work
Now: multitude of opportunities, specially in development in the Mobile and Web 2.0 space
‘90s- ‘00 – Out sourcing of Business Processes
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تھی چکی گزر ۍ گاڑتھی رہی چمک پٹری
