salesforce phone presentation 2012.03.12v4
DESCRIPTION
Camfed presentation at Cloudforce CambridgeTRANSCRIPT
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May the Force.com be with you!Presented by:
Daniel Probert – Head of IT InnovationChristina Haberl – Senior Impact Officer
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Campaign for Female Education
Our Approach• Every child has the right to
an education• Provide long-term support• Offer business training &
small grants• Empower women
Camfed’s work now spans 84 rural districts in Ghana, Zambia, Zimbabwe, Tanzania and Malawi.
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Campaign for Female Education
Our Approach• Every child has the right to
an education• Provide long-term support• Offer business training &
small grants• Empower women
Education programme has benefited 1,299,700 children
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Campaign for Female Education
Our Approach• Every child has the right to
an education• Provide long-term support• Offer business training &
small grants• Empower women
Young women’s alumni network, Cama, is 15,437 members strong
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A virtuous cycle of development
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A virtuous cycle of development
• Angola
Zimbabwe
Malawi
Ghana
Zambia
Tanzania
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Camfed’s Requirements
• Contact and Relationship Management.• Fundraising Database.• Contract Management.• Human Resources Tool.• Programme Database.• Census data storage and query tool.• EMIS and governmental data reporting.
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Salesforce Selection Criteria
• Salesforce Foundation Support• Market leading CRM• Enterprise Class• Cloud based• Strong API
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Monitoring, Evaluation & Salesforce
Monitoring and evaluation – collecting, analysing and disseminating programme
specific data that informs programme quality, advocacy and governance in support
of girls’ education and young women’s leadership.
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Monitoring, Evaluation & Salesforce
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Monitoring, Evaluation & Salesforce
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• Faster and more efficient.• Data stored permanently and is
easily accessible.• Comprehensive audit of
entitlements.• Ability to respond in real time.• Cost – $0.002 per phone record
vs. $0.30 to print and post.
Mobile Phones for Data Collection
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Dataflow with Salesforce & Mobile Phones
*Data collection by phone: Zambia, Ghana and TanzaniaData collection by streamlined forms: Malawi and Zimbabwe
Data can be accessed
immediately
Used for:• Accountability• Management• Planning
• Communicatio
n
Teacher Mentors
District Level Structures
Trained M&E Resource Persons
*
Camfed Data
Importer maps data
to SF
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Salesforce & Mobile Phones - Results
• Almost 500 volunteers trained in phone use.• Access to live school level information.• Increased volume of information available.
– Mobile phone coverage Ghana: >70% schools covered!
• Improved data access for quality checking and analysis.• Ability to respond to financial irregularities and drop outs
immediately.• Improved accountability and transparency to Camfed’s
clients.
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What next for Camfed with Salesforce!
• Continue to develop current setup.• Migrate more systems into Salesforce.• Integrate more systems into Salesforce.• 2 Way SMS Integration for CAMA.• LCMS Deployment.• Chatter / Intranet.
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Lessons Learnt
• On going training• Dedicated Salesforce administrators• Staff resources for Content Management &
Data Quality• Cultural shift• Procedure change
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Questions?
www.camfed.org