sales4hire™: a done for you hotel sales solution
TRANSCRIPT
Groundbreaking Hotel Sales Solutions
Do You Identify?
I am concerned with our sales
efforts effectiveness.
I’m frustrated with high sales team
turnover… It seems we can never gain
traction.
I am frustrated with mediocre sales results.
This hotel asset is causing me
distraction from my other projects.
I need more revenue!
I need sales resources &
systems, but they are financially out
of reach.
I’m not even sure we’re targeting the right customers for
our hotel.
Sales Must be Fast & Persistent
80%of sales are made
on the fifth to twelfth contact.
48%
25%
12%
10%
of sales people never
follow up with a prospect.
of sales people make a
second contact and stop.
of sales people only make a
three contacts and stop.
Only 10% of sales people make
more than three contacts.Source: www.thesocialmediaprincess.com
Why Is There A Sales Operation Challenge At Select Service Hotels?
Gap in Employment New Employee TrainingEmployee Underperformance
Sales Manager
AcclimatedSales
Manager’s Effort Drops
Sales Manager
Exits
Sales Manager becomes
distracted.
New Sales Manager
hired.
Sales Manager training begins.
90 Day Industry Average
90 Day Industry Average
$Hotel Suffers Large Loss of Revenue &
Opportunity
Seeks New Position
Frustration
Lack of Sales Consistency…
How Is The Lack of Sales Consistency Hurting Your Hotel’s Reputation?
The #1 Complaint of B2B buyers & third party lead distributors in the hospitality industry is lack of response or poor timeliness of responses from hotels they would like to do business with.
HOTEL
H YourHotel
YourHotel
H
How Does Your Hotel Compete When The Sales Team is In Transition or Non-Existent?
$
$It’s difficult to compete when inbound lead opportunities are pushed to the side because there is not a dedicated team member accountable to respond in a timely manner with compelling offers to clients.
If you do not have a dedicated Sales Manager responding to inbound leads, and you’re relying on someone on your team that has other job responsibilities like front desk agent, or General Manager, you are likely missing out on
revenue.
Improve Sales Effectiveness, Market Share and RevPar: • Responding to inbound inquiries• Streamline the process to win more
business• Communicate directly with Revenue
Management to set pricing parameters• Hand-off booked business to hotels
Our hotel industry expertise gives us the unique ability to provide an inbound lead processing center for hotels that are in transition or may never have the budget to hire a full-time sales manager.
Association
SMERF
Business Travel
SMERF
Business Travel
SMERF
GovernmentBusiness
Travel
We Make It Simple…Inbound Lead Processing Center
H YourHotel
Government
Government
YourHotel
H
Association
Association
Inbound Lead Processing Center
Medium Large
• 2nd Tier Market Locations receiving between 6-15 leads/week average
• 3 Hour Response Time
• Build & Send Proposals
• Hand Off Agreement
• 1st Tier Market Locations receiving between 16-29 leads/week average
• 3 Hour Response Time
• Build & Send Proposals
• Hand Off Agreement
Sales4Hire™ PREMIUM is designed for select service hotels that may never have a dedicated sales manager or the hotel is in transition & needs temporary support to respond to inbound leads, send proposal, send contracts and
communicate effective hand-off to property operations to serve the client’s needs once on-site.
Small
• 3rd Tier Market Location receiving less than 5 leads/week average
• 3 Hour Response Time
• Build & Send Proposals
• Hand Off Agreement
PREMIUM
Inquire For Tier Pricing
Does your hotel have key accounts that are not being managed by a dedicated Sales Manager?
Do you feel you are losing share to your competition because these accounts are not receiving the proper attention and care that a sales professional should provide?
What About Existing Accounts? Key Account ManagementPLUS
Inbound Lead Processing Center + Key Account Management
Medium Large
• 2nd Tier Market Locations receiving between 6-15 leads/week average
• 3 Hour Response Time
• Build & Send Proposals
• Hand Off Agreement
• Manage Up to 10 Key Accounts with business cases, client interaction, RFP responses, etc.
• 1st Tier Market Locations receiving between 16-29 leads/week average
• 3 Hour Response Time
• Build & Send Proposals
• Hand Off Agreement
• Manage Up to 15 Key Accounts with business cases, client interaction, RFP responses, etc.
Small
• 3rd Tier Market Location receiving less than 5 leads/week average
• 3 Hour Response Time
• Build & Send Proposals
• Hand Off Agreement
• Manage Up to 10 Key Accounts with business cases, client interaction, RFP responses, etc.
PLUS
Sales4Hire™ PLUS is designed for select service hotels that may never have a dedicated sales manager or the hotel is in transition & needs temporary support to respond to inbound leads and manage top existing accounts. If your hotel is not
properly set up to proactively manage existing accounts by sharing promotions, educating them consistently, thanking them for the business and taking care of their sales needs, then you are losing your fair share to the competition. Sales4Hire™
PLUS provides experienced Sales Management dedicated to those top producing accounts either temporarily or permanently as an outsourced solution.
Inquire For Tier Pricing
Providing themetrics, systems,
solutions and people for the most effective “Do It For You” Hotel
Sales Solutions.
Built InfrastructureImagine a built-in operations center with people trained to make prospecting calls, shop calls, schedule appointments and market your hotel daily! Best of all…no micro management needed!
Systems & SolutionsA full menu of sales solutions with visible reporting, built around systems that have worked for a decade proven within multiple brands, geographic locations, and hotel types.
Top Industry TalentWe only share the best of the best people in the industry that show proven history and results with experience in multiple markets, brands and geographic areas.
EfficiencyReducing cost or remaining cost neutral, Sales4Hire is the only industry solution that will keep your sales pipeline full while acting as a tireless partner. Most importantly, we provide ROI by maintaining laser focus on sales production.
Total Partnership
A dedicated, efficient, savvy, and strategic partner that is committed to achieving your hotels success delivering results and providing full visibility.
Easy Hotel Plug-In
Sales4Hire is a plug in solution; ready to hit the ground running.
Your Full-Service Sales Operations TeamPROStill Not Enough Support for Your Situation?
Your Full-Service Sales Operations TeamPRO
What We Can Do For You…• Sales Blitzes• Outside Sales Calls• Prospecting Calls• Key Account Management• Business Plan Development• Hoteligence Research• STR Report Analyzation• Organization of Client Events• Marketing Email Blasts• Partnership Development
Sales4Hire™ PRO is a plug in solution; ready to hit the ground running. It combines all revenue generation, reactive lead response & proactive marketing support needed, to
manage your entire sales process. Inquire for Pricing.
For More Information on
3Implementation• Sign Agreement• Project Set-Up• Project Launch
2Assessment Appraisal• Property Visit• Evaluate Needs• Define Scope of Work
1Fill Out Our 5 Minute
Pre-Qualification Form
Or Click Here to schedule a free, no obligations callwith our Founder, Amy Infante, to get us acquainted with your business needs and learn how we can best serve you!
PRO
Full-Spectrum of Our Services
Inbound Lead Processing Center• 24 Hour Response Time
• Build & Send Proposals
• Marketing Messages
• Hand Off Agreement
PR
EMIU
M
Key Account Management• Inbound Lead Processing Center +
• RFP Management
• Business Cases
• Maintenance of Top Accounts
Full Service Sales Operation Management• Inbound Lead Processing +
• Key Account Management +
• Proactive Sales
• Local Level Marketing Support
• On-Site & Remote Property Support
PR
OP
LUS
Customized Hotels Sales SolutionsNeed Help With A Sales Project? Let Sales4Hire™ Help!
Hotel Pre-Opening or Re-Launch PackageSales4Hire™ can help you with one or all of the following:• Competitive SWOT Analysis• Shop Calls• Hotelligence Research• Business/Marketing Plan Development• Business Travel RFP Response• Inbound Lead Response• Outside Sales Calls• CRM Data Entry• Marketing Support• Proactive Prospecting• Key Account Identification
Sales Staff VoidSales Team members going on maternity leave or an extended absence? Don’t lose traction, and don’t burden other team members with additional responsibility. Sales4Hire™ will keep the ball rolling until the sales team member returns.• Proactive Prospecting• Inbound Lead Response• Qualify, Negotiate, and Contract Business• RFP Processing• Strategy Development
Have additional sales staffing needs? Have a unique sales project in mind? Let’s talk! We may be able to help!
Customized Hotels Sales Solutions
Amy Infante
Peter Bowes
About UsOur Managing Principals have 45 Years of Combined Experience…
With 45 years of combined experience, there isn’t much we haven’t faced with our hotel partners, but it’s not the
specifics of that experience, but how our team can apply, create & use that knowledge for your particular
advantage that matters.
Peter has 30 years of diverse experience in the Hospitality Industry. He has the ability to successfully analyze, strategize, and execute a hotel sales plan that propels the hotel to be a market leader,. Peter has repositioned an underperforming hotel into a market leader and successfully navigated two San Francisco boutique hotels through the recession.
Amy has over 15 years in-depth sales, marketing, and revenue management industry experience through partnerships with major hotel brands as well as independent and boutique hotels. She founded Plan B Consultants, Inc. in May 2006 after recognizing a void in the hotel and resort industry for customized, hands-on sales and “do it for you” sales & marketing management.
Additional Markets:
“The value of experience is not in seeing much, but in seeing wisely.” – William Osler
Amy Infante312.636.7384 [email protected]
Peter Bowes415.866.5214 [email protected]
www.Sales4Hire.com