saivikram_updated_resume

Sai Vikram. V Ph: [email protected]

RESUME

OBJECTIVES:

A challenging position in an Organization, where I can enhance my strength and skills in conjunction with company’s goal and objective.

EMPLOYMENT HISTORY:

Overall 7 years of experience in Infosys & Cognizant Technology Solutions.

Name of the Company Designation From To Duration

Infosys BPO Process Specialist Aug-13 Till Date 2 Years

Cognizant Technology Solutions

Sr. Coordinator- Operations Apr-08 Apr-13 5 years

INFOSYS:

Manufacturing Operations:

Project mainly deals with SFDC (Sales force dot com) and SAP.SCM (Supply Chain Management) end to end process aerospace domain.Place order, Quote, Order status, MTO, PRO etc.

ROLES AND RESPONSIBILITIES IN THE PROJECT:

MIS Spoc for the project. Monitored daily dashboards and Conducts daily huddles to prioritize for the

day, weekly SLA review with the team, Provides guidance and support to the team in order to ensure delivery predictability

Prepared / signs off on the KRAs / deliverables of the span in order to meet the operational objectives of the team

Identified training needs for process executives and ensures training implementation for the specific process in order to ensure competency development across domain, operations and behavioral

Monitored and Ensured process compliance and periodically update SOP changes as required as part of the quality plan in order to ensure adherence to process steps

Allocated work shifts to team members in order to achieve production targets

Infosys& Cognizant Experience - 1 -

mailto:[email protected]

SaiVikram.V Ph: [email protected]

Resolved escalations from the process owners in order to ensure strong customer relationships

Prepared the service quality plan including the quality control, assurance and improvement at team process level in order to create a comprehensive quality program for the specific process

Implemented career development & succession plan for the team members in order to ensure sustainable employee engagement & motivation within the team

Participated in specific internal and external governance activities by adhering to the governance models applicable at a process level in order to sustain delivery predictability

Ensured compliance to the KM System for the specific process and documents exceptions and artifacts such as case studies, best practices etc in order to capture and maintain tacit knowledge

Diagnosed the gaps in the existing process, identified opportunities for improvement and implemented the re-engineering initiatives in order to meet client and internal commitments on a continuous basis

Implemented corrective actions based on review, Monitor and control billing losses, reduces buffer in order to meet financial objectives

Implemented the improvement plan in order to enhance customer satisfaction

Prepared the team level and process level requirements for self-assessment in order to ensure delivery predictability for the specific process

Initiatives and Additional responsibilities:

Maintaining daily, weekly and monthly summary reports. Creating dashboard in SFDC which helped to prepare reports. Download reports from SAP and share with client/internal stack holders. Took initiatives to train new resources. Shared ideas through Kaizen to enable smooth functioning of the process. Participation in specific internal and external governance activities by

adhering to the governance models applicable at a process level in order to sustain deliver predictability.

Transitioned multiple sub processes through conference call and Live meetings.

Worked on Macro’s to prepare the templates, where the daily, weekly & monthly reports can be completed within few minutes and reduction in manual efforts.

Actively participated in CSR (Corporate social responsibility) activities. Been a part of recruitment for the Process, taken interview for the different

job levels. Access Control Management for overall engagement Training Manger for overall engagement Responsible for PBS (Project Budgeting System) will submit monthly billing

to Client and ensure payment is received

Infosys & Cognizant Experience - 2 -



Raise client network access for all applications. Indents will be raised based on attrition, new business and IJP. Follow with HR/Finance for approval and closure In ALCON (Allocation) will allocate the resources to project code based on

the Region and process, also any onsite/offshore travel request will be allocated Based on the approval

Cognizant Technology Solutions :

PROJECT #1

Insurance Project

DESCRIPTION OF THE PROJECT: This project mainly deals with issuing auto and home policy. After issuing

the policy insurance company will send application to the insured. If they required any changes in coverage’s, insured’s information, then insured will send back the application to the insurance company for making those changes in policy. After the renewal period if insured need any changes in coverage’s or if they required any administrative changes like changing the driver information or vehicle information and have to send letters to the insured if required. Likewise after issuing home policy if insured want to make any corrections to the policies like changing the feet to hydrant or miles to fire station then they will send fact sheet application to the insurance company to make those changes. Then we need to correct that in the policy.

PLNQ Endorsements – This project mainly deals with auto and home policies, changes needs to be made to the policies manually with the help of application since system cannot make those changes.

DESCRIPTION OF MY WORK IN THE PROJECT:

Issuing auto policies. Correcting Insured’s first name & last name. Changing Driver’s information & Vehicles information. Changing the coverage in the policy. Changing Mortgage information. Changing Loss payee information. Comparing risk information with MVR report and action needs to be taken

based on the report. Sending letters to the insured if there is any changes in premium and if

any risk information provided in the application by the insured. Changing Feet to hydrant, miles to fire station and home information in the

home policies. Adding and deleting credit to the home and auto policies. Changing coverage’s, vehicles & driver’s information manually with the

help of testing solution application.




ROLES AND RESPONSIBILITIES IN THE PROJECT: Preparing Target Vs Actual Tracker monthly basis for the team. In charge of maintaining Due out Report, Performance report and Updates

tracker. To track daily attendance and reporting the same to the Supervisor. Taking up additional responsibilities assigned by the Supervisor and

delivering them on time. Active member in managing the day-day activities for the team. Doing reconciliation report for the team on daily basis. Clarifying Doubts for the Cross Trainees from other teams and new joiners

and doing QC as well for the files done by them. Taking training for the new joiners. Have given process improvement ideas for the team to improve accuracy

& AHT for the process. Have created tools for state specific information and keep monitoring the

tool if any changes need to be made. Quality auditor in the team and responsible for maintaining team accuracy

above 98%. I am responsible for target distribution for the team and closing the

numbers within given SLA. Responsible for doing error correction procedure for the team. Having good rapport with the client. Learnt multiple processes in a short span.

Project #2

Life Sciences Operations:

Managing the complete Life sciences operations.

ROLES AND RESPONSIBILITIES IN THE PROJECT:

On a day to day basis reports will be published in share point and informing the team members.

Preparing dashboards on weekly, fortnightly and monthly wise. Dashboards like PMO, Revenue loss, Seat Management, Utilization, Unbilled.

Based on the request we will be allocating the resources in the project. Assignment closure will be taken care with 7, 14 or 21 days based on the

locations. Timesheet mailers will be published on fortnightly basis. Project creation request will be processed with in 2 hrs and request id will

be shared for project managers approvals. SO (Service Order) will be created in types Staffing and Transactional. For

both we would require start and end date, grade, location & job description.

Transactional SO for Internal resources are identified and take it closure.




Collecting forecast details for seats from the project team both ramp up and ramp down. Once the seats are mapped, associates will be provided access to the ODC.

Work Achievements :

Top Performer award in BPO Sep -2008 Team received Best champions for 3 quarters in 2011 Received best support function in LS SBU4 services – 2012 YB Certified Automated SLA report Customized tool for SFDC Team extra miller award – June’2014 Spot Award - Jan’2015 I-Star award – July’ 2015

Training :

Yellow Belt training Presentation skills Advance Excel Skills Time Management Lean GB project initiated and got approved (Tool Under Progress)

Education Details : Master in Business Administration, Specializing in Human Resource

Management from Bharathiar University, Coimbatore (2011) – 59%. Bachelor of Science, Specializing in Computer Science from S.N.R. Sons

College, Coimbatore (2007) – 61%.Personal Information Date of Birth : Nov 2, 1985 Marital Status : Single Languages Known : English, Tamil and Marathi Fathers Name : R. Vinoth Kumar Email id : [email protected] Ph : 9790977011/9962115656 Mailing Address:

E.26, Anna Nagar Housing Unit,Edayarpalayam,Coimbatore – 641025Tamilnadu, India.

Sai Vikram. V



saivikram_updated_resume

Documents