sails disaster plan
TRANSCRIPT
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SAILSDisasterPlan
SAILSInc.
547WestGroveStreet
Middleboro,MA02346
Preparedby:DeborahConrad
LastUpdated:7/10/2013
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Contents INTRODUCTION ....................................................................................................... 4
General Information ................................................................................................. 4 Distribution of the Plan ............................................................................................ 4
Chapter 1 ...................................................................................................................... 5 RESPONSE.............................................................................................................. 5
1.1 EVACUATION PROCEDURES .................................................................. 5 1.2 EMERGENCY NUMBERS .......................................................................... 6 1.3 EMERGENCY CALL LIST ....................................................................... 12 1.4 LIST OF STAFF/KEY CONTACTS .......................................................... 13 1.5 DISASTER RESPONSE TEAM ................................................................ 16 1.6 ADVANCE WARNING – EMERGENCY PREPARATIONS .................. 18 1.7 EMERGENCY INSTRUCTIONS .............................................................. 21 1.8 SALVAGE PRIORITIES ............................................................................ 28 1.9 INITIAL RESPONSE STEPS ..................................................................... 29
Chapter 2 .................................................................................................................... 32 RECOVERY .......................................................................................................... 32
Recovery Checklist – General ............................................................................ 32 Recovery Checklist Two – Inspection, Assessment, and Salvage. .................... 33
Chapter 3 .................................................................................................................... 34 Resuming work - General ...................................................................................... 34
Infrastructure ...................................................................................................... 34 Business Process Recovery ................................................................................ 35
3.1 Utility/Shut-Off Control Locations and Procedures ........................................ 36 3.3 Water Detectors ............................................................................................... 38 3.4 Security ........................................................................................................... 39 3.5 Building Access .............................................................................................. 40 3.6 Climate Control Systems ................................................................................. 41
Chapter 4 .................................................................................................................... 42 Data & Equipment ................................................................................................. 43 4.1 Incident Report Form ...................................................................................... 48
Chapter 5 .................................................................................................................... 49 5.1 Property Insurance - Buildings, Machinery, and Equipment - Commercial Insurance ................................................................................................................ 49
5.1.1 Type and Extent of Coverage ................................................................... 49 Chapter 6 .................................................................................................................... 52
6.1 In-House Funds ............................................................................................... 52 6.2 Additional Funds ............................................................................................. 52
Chapter 7 .................................................................................................................... 53 7.1 Relocation/Temporary Storage of Computers ................................................. 53
Chapter 8 .................................................................................................................... 54
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8.1 Emergency Contact Information ..................................................................... 54 8.2 Software and Equipment Inventory ................................................................. 56 8.3 Data Restoration .............................................................................................. 56 8.4 Software and Hardware Reconfiguration ......................................................... 56
Chapter 9 .................................................................................................................... 57 9.1 Daily Tasks ..................................................................................................... 57 9.2 Weekly Tasks .................................................................................................. 57 9.3 Monthly Tasks ................................................................................................. 57 9.4 Semi-Annual Tasks .......................................................................................... 57 9.5 Annual Tasks ................................................................................................... 57
Chapter 10 .................................................................................................................. 58
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INTRODUCTION
General Information This disaster plan is meant to assist in recovering the SAILS Computer Network from events ranging from a minor emergency to a major disaster. However, in an emergency it is important to keep in mind that human safety is always the highest priority. Recovery of computers should not begin until all staff is safe.
Distribution of the Plan Copies of this plan have been distributed as follows –
SAILS Staff members
SAILS Board Members
SAILS Safe Deposit Box
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Chapter 1
RESPONSE
1.1 EVACUATION PROCEDURES General Procedures
• Remain calm. • Always respond to an evacuation order. Do not assume the
situation is a drill or a false alarm. • Remember that human safety is always the highest priority. • Turn off electrical equipment if it is safe to do so. • Assist anyone who requires help in leaving the building. • Evacuate in an orderly fashion according to the evacuation routes
that have been established. • Move away from the building to the assembly area that has been
designated in advance. Be sure not to block the street, driveway, or entrances.
• Do not reenter the building until instructed to do so. . Assembly Area Staff and visitors should gather in then northeast corner of the
parking lot after an evacuation
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1.2 EMERGENCY NUMBERS
1.2.1 Emergency Services
Police/Sheriff – Name: Middleboro Police Department Phone: 508-947-1212
Call 911
Fire Department – Name: Middleboro Fire Department Phone: 508-946-2461 Call 911 Ambulance – Name: Middleboro Fire Department Phone: 508-946-2461 Call 911 Security monitoring company for SAILS Offices Name: Intercity Alarm Phone: 1-800-652-5555 Poison Information Center: 1-800-222-1222
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Other – Building Security (Landlord) Name: Central Signal Corporation Phone: 781-321-9551
1.2.2 Maintenance/Utilities Facilities maintenance –
Name: Coffman Realty Contact: Debbie Villa 1300 Belmont Street Brockton, MA 02301 Phone: 508-588-0560 Cell phone: 781-258-0658 Pager: Email: [email protected]
Janitorial service – Name: Costa Cleaning Contact: 14 Pine Street Taunton, MA 02780 Phone: (508) 823-3506 Electrician – Name: Rock Electric Inc Contact: Larry Rock 982 Geraldine Street New Bedford, MA 02740 Phone: (508)-996-5261
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Plumber – Name: Archibald & Son Plumbing &
Heating Contact: 58 Chadderton Way Middleboro, MA 02346 Phone: (508) 947-6755 () ‎ Locksmith – Name: Smith’s Lock and Safe Contact: David C. Smith 921 Eastern Avenue Fall River, MA 02723 Phone: 508-823-5792 Exterminator – Name: ABLE Pest Control Contact: 610 North Main Street Brockton, MA 02301 Phone: 800-479-7378 Email: [email protected] SirsiDynix Server emergency (hardware & OS) – Name: Oracle Contact: contract # 17145796 contract #17721205 Phone: 1-800-633-0738 SirsiDynix Software emergency – Organization/Name: SirsiDynix Contact: Scott Wheelhouse Phone: 800-284-3969 Cell phone: 801-473-3070 Pager: Email: [email protected]
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Windows Server Emergency (Hardware) Name: Dell Tag # BRKNRG1 CQB45G1
6N0MMC1 60G3YD1
5Y8BJ91 Phone: 1-800-981-3355 Legal Advisor – Name: Stanford and Schall Contact: Irene B. Schall 100 Eighth Street New Bedford , MA 02740 Phone: 508) 994-3393 Email: [email protected] Gas & Electric – Name: Middleborough Gas & Electric Contact: 32 Main Street Middleboro, MA 02346 Phone: (508) 947-1535 Cell phone: Pager: Email: Water utility – Name: Middleborough Water Department Contact: 48 Wareham Street Middleboro, MA 02346 Phone: 508-946-2482 Cell phone: Pager: Email: [email protected]
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Telephone Company (voice) – Name: Verizon Contact: acct. # 5089468600574 Phone: 508-555-1515 Telephone Company(Library Internet) – Name: Comcast Contact: List attached Phone: 888-737-8361 Telephone Company (Westport Internet)– Name: Charter (Westport) Contact: acct. # 8350-12-034-0026348 Phone: 800-314-7195 Internet – Central Site– Organization/Name: Verizon Fios Contact: Acct. 709000787100292708 1800-Verizon Other – Organization/Name: Verizon Wireless Contact: # 508-958-2207 88514208-00001 Phone: 800-922-0204 Cell phone: Pager: Email:
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Other – Long Distance Organization/Name: Verizon - COMA SAILS Contact: acct 000131832060 13Y Phone: 888-483-6651 Cell phone: Pager: Email: Heating & Cooling system service – Name: Advance Air and Heat Contact: Roger Lamy 177 Bullock road East Freetown, MA 02717 Phone: 508-763-3738 Telecommunications Equipment– Organization/Name: FTG Technologies Contact: 2 Batterymarch Park Suite 401 Quincy, MA 02169 Phone: 617-367-7474 Cell phone: Email: cmacdougall@
FtgTechnologies.com Voicemail Equipment – Organization/Name: Adams Communications Contact: John Adams 128 Main Street Suite 3 Carver, MA 02330 Phone: 508-866-4086 Cell phone: Pager: Email: [email protected]
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1.3 EMERGENCY CALL LIST If you discover an emergency, call the people on this list in order until you contact someone who can assist in addressing the problem.
In consultation with that person, decide who else needs to be contacted. In the case of a small-scale problem other staff members may not be needed at all, or you will only need to contact those who are in charge of the computers directly affected. See the Staff/Key Personnel List for additional contact information. Staff member Deborah Conrad
Estimated response time 45 minutes
Kristin Slater Laurie Lessner
10 minutes 20 minutes
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1.4 LIST OF STAFF/KEY CONTACTS The following is a list of all institutional staff members AND other key personnel who are not staff members but are involved in your disaster planning efforts (e.g., members of the board of trustees, town building department personnel). First Name: Deborah Last Name: Conrad Title: Executive Director Work phone/extension: 508-946-8600 ext. 211 Work email: [email protected] Home town Marshfield, MA 02050 Home phone: 781-834-7036 Cell phone: 508-958-2207 Home Email: [email protected]
First Name: Virginia Last Name: Berube Title: Administration Work phone/extension: 508-946-8600 Work email: [email protected] Home phone: 774-872-1144 Cell phone: 508-642-8944 Home Email: [email protected]
First Name: Nancy Last Name: Cappellini Title: Secretary, Board of Directors Work phone/extension: 781-293-2151 Work email: [email protected]
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First Name: Laurie Last Name: Lessner Title: Assistant Director Work phone/extension: 508-946-8600 ext. 214 Work email: [email protected] Home town South Easton, MA 02375 Home phone: 508-230-9440 Cell phone: 508-345-1454 Home Email: [email protected]
First Name: Carole Last Name: Julius Title: Treasurer, Board of Directors Work phone/extension: 508-866-3416 Work email: [email protected] First Name: Jennifer Last Name: Michaud Title: Network Cataloger Work phone/extension: 508-946-8600 ext. 215 Work email: [email protected] Home town Randolph, MA Home phone: 781-986-8647 Cell phone: 781-724-4909 Home Email: [email protected]
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First Name: Benjamin Last Name: Phinney Title: Member Services Librarian Work phone/extension: 508-946-8600 ext. 218 Work email: [email protected] Home town Carver, MA Cell phone: (786) 853-2394 Home Email: [email protected] First Name: Jorj Last Name: Pitter Title: PC Support Specialist Work phone/extension: 508-946-8600 ext. 219 Home town Rochester, MA Cell phone: 508-858-9086 Home Email: [email protected]
First Name: Kristin Last Name: Slater Title: Head/Bibliographic Services Work phone/extension: 508-946-8600 ext. 213 Work email: [email protected] Home town Middleboro, MA 02346 Cell phone: 508-971-1254 Home Email: [email protected]
First Name: Frank Last Name: Ward Title: President, Board of Directors Work phone/extension: 508-699-0122 Work email: [email protected]
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First Name: Claudette Last Name: Tobin Title: Cataloging Associate Work phone/extension: 508-946-8600 ext. 216 Work email: [email protected] Home town Rochester, MA Home phone: 508-763-2475 Cell phone: 508-728-5497 Home Email: [email protected]
First Name: Lynne Last Name: Antunes Title: VP/President Elect, Board of
Directors Work phone/extension: 508-999-0726 Work email: [email protected]
1.5 DISASTER RESPONSE TEAM
1.5.1 Disaster Response Team Responsibilities
This section lists which members of the disaster team will fill the roles likely to be needed during an emergency. Specific descriptions of the duties of each team member are found in Appendix B. Disaster Response Team Leader: Deborah Conrad Backup#1: Laurie Lessner Backup#2: Kristin Slater
Library Contact Leader: Benjamin Phinney Backup #1 Jennifer Michaud Backup #2: Claudette Tobin
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Technology Coordinator: Laurie Lessner Backup: Deborah Conrad Building Recovery Coordinator: Deborah Conrad Backup #1: Laurie Lessner Backup #2: Kristin Slater Security Coordinator: Deborah Conrad Backup: Laurie Lessner Public Relations Coordinator: Laurie Lessner Backup: Deborah Conrad Documentation Coordinator: Deborah Conrad Backup: Kristin Slater
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1.6 ADVANCE WARNING – EMERGENCY PREPARATIONS This section describes precautions to be taken if you have advance warning of an emergency (e.g., hurricane, flood, wildfire).
1.6.1 Severe Winter Storm
A winter weather advisory is used when poor weather conditions are expected. A winter storm watch is issued when a storm is possible. A winter storm warning is issued when a storm is occurring or will occur shortly. A frost/freeze warning is issued when below freezing temperatures are expected. A blizzard warning is issued when heavy snow, near zero visibility, deep drifts, and severe wind chill are expected.
If a winter storm watch is issued – • Check that the disaster supplies are complete, that water, and
flashlights are available. Check the batteries to verify they are not expired. Ensure all staff know where disaster supplies are stored.
• Be sure that fire extinguishers and detectors are operating properly and that staff has been instructed in their use.
• Ensure that auxiliary sources of electricity are in working order (e.g. Uninterruptable Power Supply).
Additional Information SAILS is located in a part of the country that can experience severe
winter weather. High winds can cause telecommunications and/or electrical interruptions. Heavy snow on the roof could cause building collapse.
1.6.2 Thunderstorms/Lightning
A severe thunderstorm watch is issued when a severe thunderstorm (defined as “damaging winds 58 miles per hour or more, or hail three-fourths of an inch in diameter or greater”) is likely to develop. A severe thunderstorm warning is issued when a severe thunderstorm has been reported or identified on radar. Once a warning has been issued, it is important to take shelter and listen to a battery-operated radio for more information. Also, remember that thunderstorms can hit with no warning.
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When a thunderstorm warning is issued – • Ensure that flashlights and fresh batteries are available. • Ensure that battery powered radios with weather band (and fresh
batteries) are available. • Ensure that auxiliary sources of electricity are in working order
(e.g., UPS).
Additional Information
The greatest risk to SAILS in the case of a severe thunderstorm/lightning is electrical damage from lightning strikes or roof leaks/roof collapse due to heavy rain.
1.6.3 Hurricane
Hurricanes are slow moving, severe storms with high winds that originate in the Caribbean and the tropical Atlantic. Hurricane season lasts from June to November. Hurricanes are monitored by satellite and advisories are usually issued well in advance. A hurricane watch is issued when hurricane conditions pose a threat to an area within 24 hours. A hurricane warning is issued when hurricane conditions are expected within 24 hours; in this case, low-lying areas are usually evacuated.
When a hurricane watch is issued – • Ensure that staff members are aware of evacuation routes. • Ensure that flashlights and fresh batteries are available. • Ensure that battery powered radios with weather band (and fresh
batteries) are available. • Ensure that auxiliary sources of electricity are in working order
(e.g., UPS) • If the storm is predicted to be very severe and/or the building is
in a low-lying area, relocate current backups of data to a safer building or other location (plan ahead for transportation and provision of security)
When a hurricane warning is issued – • Tape windows to prevent shattered glass from being propelled
into room. • Seal off any areas where water might enter the building. • Move computers to an interior location away from windows and
off the floor.
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• Drape plastic sheeting over servers, telecom equipment, etc. • Perform a controlled shutdown of the computer system, and
disconnect other electrical equipment that is not being used.
Additional Information The SAILS Headquarters is not located near coastal waters so it is
not in danger of storm surge during a hurricane. There are trees near the building but with one exception they are too far away to strike the building. In the case a tree does fall on the building it is more likely that it will block access to one of the doors than cause damage to the building itself. In the case of a hurricane it is most likely that SAILS will experience electrical surges and/or outages. Extremely heavy rain could result in roof leaks or possible roof collapse.
1.6.4 Tornado
A tornado watch is issued when tornadoes and/or severe thunderstorms are likely to strike an area, while a tornado warning is issued when the funnel of the tornado has been sighted in the area. At that point, human safety must be the highest priority. Immediate shelter must be sought and there will be no time to secure computers.
If a tornado watch is issued – • Open windows on the side of the building away from the
tornado’s approach (to equalize air pressure). • Tie down or move loose objects outside the building (bicycles,
garbage cans, storage sheds, etc.). • Move computers to an interior location away from windows,
with valuable computers taking first priority. • Perform a controlled shutdown of the computer system. • Ensure that flashlights and fresh batteries are available. • Ensure that battery powered radios with weather band (and fresh
batteries) are available. • Ensure that auxiliary sources of electricity are in working order
(e.g., UPS).
Additional Information SAILS is not located in an area that typically experiences
tornadoes. In the case of a tornado the building could be severely damaged by high winds and there could be electrical surges.
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1.6.5 Wildfire/Forest Fire
If you are warned of a nearby wildfire – • Listen to a battery-operated radio for up-to-date information. • Remove any combustible materials from around the building • Close all doors and windows to prevent drafts. • Close the main gas valve and turn off any pilot lights. Remember
that if you turn off the gas, a professional must turn it back on. • Be ready to evacuate immediately when instructed to do so.
If you are not directly threatened by fire, but your building will be exposed to smoke –
• Set the HVAC system to use only recirculated air, if possible. Close all doors, windows, and outside air vents.
Additional Information SAILS is located next wetlands so there is a slight chance of
wildfire.
1.7 EMERGENCY INSTRUCTIONS
1.7.1 Water Damage (Minor)
These instructions cover cases in which a small amount of clean (not contaminated) water leaks into the office or computer room. If sewage or other dangerous substances contaminate the water, protective clothing must be worn, and professional assistance will be enlisted.
1. If possible, determine the source of the water leak. 2. If possible, cut off the water. Location and procedures for the
main water shut-off valve are as follows –
Main water shut-off valve: 2 shutoff valves in the computer room. 1 shutoff valve in the meeting room
Procedures: Turn the lever to the off position. 3. Notify the person in charge of building facilities maintenance;
also call the people on the Emergency Call List as necessary. Facilities Maintenance –
Name: Coffman Realty
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Contact: Debbie Villa 1300 Belmont Street Brockton, MA 02301 Phone: 508-588-0560 After-hours phone: 781-258-0658 Pager: Email: [email protected]
4. Protect the computers from further damage as appropriate by –
(a) To the extent possible, move wet or vulnerable items to a dry, secure location nearby.
(b) If water is coming from above, protect computers by covering them with plastic sheeting. Plastic sheeting is kept in the computer room.
(c) If water is coming in on the floor, use hand trucks to move computer equipment from the floor. All electrical devices should be unplugged, all data cables removed from the wall.
1.7.2 Fire
These instructions cover cases of fire (or activation of the fire detection system) in your building.
1. If you see fire or smell smoke, activate the nearest fire alarm. 2. Call the Fire Department –
Name: Middleboro Fire Department Phone: 508-946-2461
Call 911
3. If it is safe to do so, determine the location and source of the fire. 4. If it is safe to do so, turn off computers and equipment, and close
fire doors. 5. Evacuate the building. 6. From a safe location, contact the people on the Emergency Call
List as well as the person in charge of building facilities maintenance. Facilities Maintenance –
Name: Coffman Realty
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Contact: Debbie Villa 1300 Belmont Street Brockton, MA 02301 Phone: 508-588-0560 After-hours phone: 781-258-0658 Pager: Email: [email protected]
REMEMBER – • Report the fire first, do not try to put it out first. If you are in
immediate danger, evacuate first, and then report the fire. • Do not try to extinguish the fire if it is larger than a small
garbage can.
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1.7.3 Severe Winter Storm
During a winter storm – • If possible, staff members should not travel during a winter storm
warning or a blizzard warning. • Stay indoors and conserve fuel.
Additional Information SAILS is located in a part of the country that can experience severe
winter weather. High winds can cause telecommunications and/or electrical interruptions. Heavy snow on the roof could cause building collapse.
1.7.4 Thunderstorms/Lightning
During a thunderstorm – • Stay indoors. • Do not handle any electrical equipment, telephones, or
televisions during the storm because lightning could follow the wire.
• Avoid water faucets and sinks because metal pipes can transmit electricity.
Additional Information The greatest risk to SAILS in the case of a severe
thunderstorm/lightning is electrical damage from lightning strikes or roof leaks/roof collapse due to heavy rain.
1.7.5 Hurricane
When a hurricane warning is issued – • Tape windows to prevent shattered glass from being propelled
into room. • Seal off any areas where water might enter the building using
tarps located in the computer room. • Move computers to an interior location away from windows,
with valuable computers taking first priority. • Perform a controlled shutdown of the computer system, and
disconnect other electrical equipment that is not being used.
During a hurricane –
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• Remember that human safety is the highest priority. If possible the SAILS building should be evacuated.
• If staff must stay in the building, they must remain indoors for the duration of the storm. Do not be fooled by the calmness of the eye of the storm.
Additional Information The SAILS Headquarters is not located near coastal waters so it is
not in danger of storm surge during a hurricane. There are trees near the building but with one exception they are too far away to strike the building. In the case a tree does fall on the building it is more likely that it will block access to one of the doors than cause damage to the building itself. In the case of a hurricane it is most likely that SAILS will experience electrical surges and/or outages. Extremely heavy rain could result in roof leaks or possible roof collapse.
1.7.6 Tornado
If a tornado warning is issued, or a tornado is sighted – • Human safety is the highest priority. • Stay indoors. • Staff should seek shelter by the back door opening towards the
parking lot where there are no windows in that area and no heavy equipment overhead. Staff would be able to exit via the emergency door if necessary.
Additional Information SAILS is not located in an area that typically experiences
tornadoes. In the case of a tornado the building could be severely damaged by high winds and there could be electrical surges.
1.7.7 Gas Leak
If you smell gas indoors – • Evacuate the building immediately, opening doors to lower the
concentration of gas inside the building. Gather all staff in a safe place away from the building.
• Call the gas company from another location to report the leak. Do not use the phone in the area of the leak, since phones can create sparks that could precipitate an explosion.
• Turn off any motorized equipment and avoid any other sources of ignition.
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• Do not reenter the building until it is declared safe by the authorities.
If you smell gas outside your building – • Call the local gas company immediately, from an area where you
cannot smell gas (do not use the phone in an area where you can smell gas, as phones can create spark that could cause an explosion). Do not assume that someone else has already called.
• Make the occupants of neighboring buildings and passersby aware of the situation.
• Block off the area, if possible, until the gas company arrives. • Avoid any sources of flame in the area. • Shut down motorized equipment and do not use pagers or cell
phones in the area (such equipment can give off sparks). • If the gas smell is strong and located close to your building,
evacuate the building and gather staff in a safe area.
1.7.8 Power Outage
If there is a power outage in the building or in your local area – • If you suspect the outage is only within your building, check the
fuse box located in the computer room. • If you cannot determine the cause of the outage, call the local
power company. 508-947-3023 • • If you are in an unlit area, proceed slowly and carefully to an
area with emergency lighting or access to natural light. • Unplug the computer system and any other electrical equipment
that was running before the outage to avoid damage from surges when power is restored.
1.7.9 Water Main Break
If a water main breaks – • Contact the local water authority immediately. • If it is safe to do so, try to do something to stop or contain the
leak. • If it is safe to do so, shut off utilities to the affected area. • If a large amount of water is involved, do not enter the area if
you can see any wet power outlets or live electrical wires. • Move computers not yet affected to a safe area.
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• Cover affected computers that cannot be moved with plastic sheeting. Power down all computer and telecommunications equipment.
1.7.10 Sewer System Backup
If a sewer backup occurs – • Avoid contact with sewage-contaminated water. • Quickly move any items (computers or otherwise) that are in
danger but not yet affected to a safe area. • • Contact the building management to arrange for professional
cleanup. Notify the SAILS Insurance Agent of the situation.
1.7.11 Nuclear Power Plant Incident If an accident occurs and you are told to remain indoors –
• Close and lock doors. • Turn off HVAC systems, close vents, and turn off fans. • Listen to a battery-powered radio for information. • Do not go outside until you receive instructions to do so but if
you must go out, cover your mouth and nose. When you come in, shower, then change your clothing and shoes, and put the items you were wearing in a sealed plastic bag.
If an accident occurs and you are told to evacuate – • Evacuate immediately when told to do so. Take the disaster
kit located in the supply cabinet with you. The disaster kit contains telephone numbers and contact information.
• Listen to a battery-powered radio for information on evacuation routes.
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1.8 SALVAGE PRIORITIES Setting priorities for salvaging computers, institutional records, and other important materials is one of the most difficult but also one of the most important aspects of disaster planning. If an emergency occurs, there may be very little time for salvage. Materials could be lost while valuable time is wasted deciding what to save. A listing of priority materials and equipment allows the institution to concentrate on the most important items that are accessible for salvage.
Following is a list of the most important materials (computers, office files, computers, and/or data) to salvage in case of a disaster. Material or Equipment Location SirsiDynix Server Backups Computer Room SirsiDynix Server Computer Rack SirsiDynix ecatalog server Computer Rack Webserver Computer Rack Email Server Computer Rack Braveheart Computer Braveheart Backup Computer Room Accounting Computer Administration Office Account system Backup Administration Office - shelf Bank deposit Box key Petty cash box in administration
office SAILS credit card Petty cash box in administration
office
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1.9 INITIAL RESPONSE STEPS
1.9.1 Notify Appropriate Personnel
• During working hours, contact the Disaster Response Team Leader.
Disaster Response Team Leader: Deborah Conrad
• Outside of working hours, use the Emergency Call List. Keep
calling until someone who can respond is reached.
1.9.2 Assess the Damage
• Begin to determine the extent of the damage. The following questions will need to be answered, although you may not be able to get detailed answers at first.
• What actually happened? How serious is the damage? How many and what type of materials are affected? What kind of damage is it (e.g., water, fire, smoke)?
• If water is involved, what kind is it (e.g., clean, dirty, rain, river, sewer)? How much water is/was there? What is/was the source of the water (e.g., flooding, leaky pipe)? Has the water source been shut off or stopped so that further damage can be avoided? Is there standing water in the building? Are wet computers soaked or just damp?
• If necessary, get clearance to enter the site. If serious damage has occurred (e.g., a serious fire), it may be necessary to wait until the appropriate officials declare the building safe to enter. Re-entry to the site may also be delayed if hazardous materials are present, or if the building is a crime scene (as in the case of arson).
• If re-entry to the building is delayed, work must proceed from the off-site command center that has been designated ahead of time.
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Command center location (off-site): 1 – Lakeville Public Library, 2 – Pembroke Public Library, 3 – Norfolk Public Library, 4 – West Bridgewater Public Library
• Once it is possible to enter the building, make a detailed
damage assessment. This should be done by the Disaster Response Team Leader, with assistance from other members of the team as needed.
Disaster Response Team Leader: Deborah Conrad
• Take photographs or video, and document the damage in writing.
Begin filling out an Incident Report Form. (Section 4.1) • Call the insurance company.
1.9.3 Stabilize the Building and Environment
If the emergency involves water (such as wet computers, furniture, carpeting, or even standing water), it is very important to quickly dry out the building and environment to avoid mold growth.
• Do not turn up the heat; this will not dry out the space and may encourage mold growth. If the outdoor humidity is low, open the windows.
• If the climate control system is working, it should be used to provide as much cooling and dehumidification as possible. The goal should be to keep the temperature below 70 degrees Fahrenheit and the humidity as much below 50 percent as possible.
• Wet carpeting should be removed and wet furniture and standing water should be removed. Even if the carpeting appears dry, it must be checked underneath to ensure that both the carpet and the padding are dry.
• If the climate control system is not sufficient to reduce the temperature and humidity to the desired levels, outside assistance will be needed. Contact Coffman Realty for outside assistance.
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• Facilities maintenance personnel and the Building Recovery Coordinator should work together to coordinate building recovery issues.
Facilities Maintenance Personnel – Name: Coffman Realty Contact: Debbie Villa 1300 Belmont Street Brockton, MA 02301 Phone: 508-588-0560 After-hours phone: 781-258-0658 Pager: Email: [email protected]
1.9.4 Communicate with the Media and the Public
• The disaster response team’s Public Relations Coordinator will be responsible for all interaction with the media and the public. It is essential that no one else provide information.
• Press releases should be issued periodically to local newspapers, and to TV and radio stations. It is important to inform patrons and other interested parties of the extent of the damage and the progress of recovery efforts.
Public Relations Coordinator – Primary: Laurie Lessner Backup: Deborah Conrad
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Chapter 2
RECOVERY
Recovery Checklist – General 1. Determine if alternate site will be required for long-term
operations or during short-term facility repair.
2. Determine which staff members are available to assist with recovery activities.
3. Identify who will be working at the original site and who will be working at the alternative site.
4. Identify resources required:
a. Computer equipment
b. Telecommunications (voice, Internet)
c. Cell phones
d. Office Equipment
e. Office Supplies
f. Inventory
5. Arrange access to site or alternative site for vendors, etc.
6. Order replacement equipment 7. Locate configuration information and most current backups
8. Order faxes, printers, telecom equipment, etc.
9. Prepare process for receiving, tracking, and dispensing supplies
10. Ship key documents to alternate site.
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Recovery Checklist Two – Inspection, Assessment, and Salvage.
1. Provide damage assessment team with inventory and critical resources at damaged site.
2. Provide team members with forms for assessing and reporting damage.
3. Have building inspected (structural, utilities) 4. Inspect resources and vital records for damage. 5. Relocate equipment, records, and staff.
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Chapter 3
Resuming work - General 1. Send out notification to member libraries and staff that the work
site is operational. 2. Ensure all employees have resources to begin limited
resumption of work. 3. Check computer network, servers, and telecommunications
resources are installed, configured, tested and ready for users. 4. Review plan to understand which mission-critical functions
should begin, and in what order tasks should be started. 5. Identify areas where manual or work-around methods will be
implemented. 6. Indentify backlogs that may be created as result of partial
resumption of services.
Infrastructure 1. Convene planning meeting to ensure all team members
understand the situation, the recovery options selected, requirements, and other constraints. Review public relations policy.
2. Ensure all team mambers have inventory lists, equiment purchasing information, shipment information.
3. Review equipment to installed at alternate site or main facility. 4. Review procedures for receiving, tracking and testing IT
equipment. 5. Develop floor plans for replacement equipment including
servers, communications equipment, and infrastructure components.
6. Review network addressing scheme, system configuration data and security configration, data.
7. Connect IT componenets to network. 8. (SirsiDynix) run to configure infrastructure components. 9. (FTG) Configure security settings and devices including
firewalls, gateways, switches. 10. Restore servers via backups. 11. Test backups. 12. Redirect activity to alternate location. 13. Notify MLS that delivery might be affected.
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14. Assist libraries in setting up off-line circulation. 15. Applications should be restored in this order:
a. Symphony Workflows for staff use b. Network email for staff communications c. E-Catalog for public access d. Public websites e. Cataloging services f. Access to Directors Station g. Administrative functions for staff including accounting. h. PC Support (probably won’t be interrupted)
16. Begin process of uploading backlog to servers. 17. Begin data backup procedures to protect new data being entered
into recovered systems.
Business Process Recovery 1. Verify staff workstations are restored and have access to
necessary network resources. 2. Ensure all personnel have usernames and passwords for
alternative site. 3. Complete workstation restoration as needed. 4. Retreive critical records and from from storage.
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FACILITIES INFORMATION
3.1 Utility/Shut-Off Control Locations and Procedures Location Procedures Main water shut-off valve. 2 shutoff valves in the computer room. 1 shutoff valve in the meeting room
Turn the lever to the off position.
Sprinkler shut-off valve Elsewhere in the building.
Main electrical cut-off switch�Emergency shut off by doors leading to the parking lot. Emergency shut off by doors leading to the parking lot.
Heating system controls Thermostats in computer room, office, meeting room
Office thermostat is programmed. Computer room and meeting room thermostats are manual.
Cooling system controls Thermostats in computer room, office, meeting room
Office thermostat is programmed. Computer room and meeting room thermostats are manual.
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Fire Protection Systems
Fire alarm pull boxes Fire alarm pull box Location Main Door Under the security panel by the
main door Delivery Door Across from the staff men’s
room Meeting Room Outside Door By the door leading to the
parking lot from the meeting room
Meeting Room At the front of the meeting room on the wall with the windows
Fire extinguishers Type of extinguisher Location Date of last
inspection ABC Main Door September 2011 CO2 Halotron - Computer
Room September 2011
ABC Kitchen September 2011 CO2 Halon - PC Support
Office September 2011
ABC Meeting Room September 2011 Smoke and heat detectors Type of detector Location Smoke Detector Computer Room Heat detector- sprinkler system The sprinklers are heat activated Date of last inspection/maintenance: 10/27/2011
Date system was last tested: 10/27/2011 Description of monitoring procedures: Monitored 24/7. Communicate via phone line
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Detection system service company Name/Organization: Professional Fire and Security Contact: Alicia Phone: 877-737-3473 Sprinklers Location (e.g., rooms or areas): Located through the building Description/type of sprinkler system:
Heat activated
Date of last inspection: 2011 Date system was last flushed: 2011 Description of monitoring procedures: Building service paid for by landlord
Sprinkler system monitoring agency Name/Organization: Central Signal Corporation Contact: Phone: 781-321-9551
Sprinkler system service company Name/Organization: Professional Fire and Security Contact: Phone: 877-737-3473
3.3 Water Detectors Type of water detector Location Waterbug Computer Room Name/Organization: Intercity Alarm Service Contact: 534 New State Highway (Rte
44) Raynham, MA 02767 Phone: 800-652-5555
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3.4 Security Location Type of security Intrusion, motion, water (computer Room)
Security Key Pad by the Main Entrance by the back parking lot
Date of last inspection of automated security system: 10/27/2011
Location of access codes for automated security system: Top drawer of locked cabinet in Admin office
Description of monitoring procedures: Monitored after business hours. Audible beep when doors are opened. Communication via phone line.
Name/Organization: Intercity Alarm Contact: 534 New State Highway (Rte 44) Raynham, MA 02767 Phone: 508-322-3500 After-hours phone: 800-652-5555
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3.5 Building Access Staff member Type of access Area(s) person may
access Executive Director Deborah Conrad
Key and access code. all
Assistant Director Laurie Lessner
Key and access code all
Head/Bibliographic Services Kristin Slater
Key and access code all
Network Cataloger Jennifer Michaud
Key and access code all
PC Support Specialist Jorj Pitter
Key and access code all
Member Services Librarian Benjamin Phinney
Key and access code all
Administration Virginia Berube
Key all
Location of access codes for automated security system: Locked in top drawer of filing cabinet in admin office. Indicate how the fire department would gain access to the building, if necessary: Fire department has access to building lock box.
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3.6 Climate Control Systems Heating System Location Description Procedures for
operation Computer Room HVAC on the roof
over the Computer Room
Thermostat on wall
Main Office HVAC on the roof over PC Support Office
Manual on Braveheart for programmed thermostat.
Meeting Room HVAC on the roof next to the women’s bathroom in the meeting room.
Manual thermostat.
Heating system service company Name/Organization: Advance Air and Heat Contact: Roger Lamy 177 Bullock Road East Freetown, MA 02717 Phone: 508-763-3738 After-hours phone: 508-763-3738 Pager: Email: [email protected] Date of last inspection and maintenance of the heating system: 07/2011
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Chapter 4
DISASTER TEAM RESPONSIBILITIES
Disaster Team Leader: Activates the disaster plan; coordinates all
recovery activities; consults with and supervises all members of the disaster team; establishes and coordinates an internal communications network; and reports to the director or governing body, as appropriate. Important: be sure that this person has authorization to act from the upper levels of the administration, if necessary.
Library Contact: Responsible for notifying all SAILS libraries about system status. Provides assistance to libraries in using backup procedures and alternative methods of accessing SAILS.
Technology Coordinator: Assesses damage to technology systems, such as hardware, software, telecommunications; decides on recovery/rehabilitation strategies; sets priorities for recovery; coordinates with administrator for external services/supplies/equipment related to technology.
Building Recovery Coordinator: Assesses damage to the building and systems; decides on recovery/rehabilitation strategies for the building; coordinates with administrator for external services/supplies/equipment related to building recovery.
Public Relations Coordinator: Coordinates all publicity and public relations, including communication with the media and the public. Provides regular updates of information to the media and the public.
Documentation Coordinator: Maintains a list of the priorities for recovery; keeps a written record of all decisions; maintains a written and photographic record of all damaged materials for insurance and other purposes; tracks computers as they are moved during salvage and treatment.
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Data & Equipment Aver Drivetronics Data Recovery Service
42-220 Green Way, Suite B Palm Desert, CA 92211 Telephone: (760) 568-4351 Fax: (760) 341-8694 Email: [email protected] URL: http://www.averdrivetronics.com/
In business since 1979. Specializing in repairing damaged data caused by hardware failure, virus contamination, and user error.
Comtel Group, Inc. 51 Sawyer Road Waltham, MA 02453
Phone: 781-577-5400 Fax: 800-437-8225
Disaster Recovery, Business Continuity & Co-location
• Hosted IP phone services
• Housing PBX at data centers
• Automatic number re-routing plans
• Data backup, storage & replication
• Virtualization (minimizing server needs)
• Data center co-location (locations throughout the U.S.)
• Rack space
• Cages
• Remote hands & advanced technical support
• Disaster recovery seats (dedicated or first-come, first-serve) & private suites
• IP vaulting
• Tape backup
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Data Mechanix Services
18271 McDurmott Street, Suite B Irvine, CA Toll Free: (800) 886-2231 E-mail: [email protected] URL: http://www.datamechanix.com
Specializing in the rescue of lost data from hard disk drives and other storage media.
Data Recovery Labs 85 Scarsdale Road, Suite 100 Toronto, ON M3B 2R2 Canada Toll Free: (800) 563-1167 Toll Free: (877) datarec Telephone: (416) 510-6990 Toll Free Fax: (800) 563-6979 Fax: (416) 510-6992 Telephone Support: 8 am - 8 pm EST E-mail: [email protected] URL: http://www.datarec.com
Provides custom-engineered data recovery solutions and data evidence investigations. Free pre-recovery analysis.
Data Recovery and Reconstruction (Data R&R) P.O. Box 35993 Tucson, AZ 85740 Telephone: (520) 742-5724 E-mail: [email protected] URL: http://www.datarr.com
A charge of $75.00/per drive is required for decontamination of fire- or water-damaged drives. Offers a $150.00 discount for non-profit organizations. No charge for preliminary diagnostics.
ECO Data Recovery 4115 Burns Road Palm Beach Gardens, FL 33410 Toll Free: (800) 339-3412 Telephone: (561) 691-0019 Fax: (561) 691-0014 Email: [email protected] URL: http://www.eco-datarecov.com
Specializing in electronic data retrieval and restoration of failed hard drives.
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ESS (Electronic System Services) 239 South Lewis Lane Carbondale, IL 62901 Toll Free: (800) 237-4200 Toll Free: (888) 759-8758 Telephone: (618) 529-7779 Fax: (618) 529-5152 E-mail: [email protected] URL: http://www.datarecovery.org
Charges no evaluation fee, and can provide 24-hour turnaround. Disks may be sent to the address above with or without prior approval. Please enclose your contact information with your hard drive.
Excalibur 101 Billerica Avenue 5 Billerica Park North Billerica, MA 01862-1256 Toll Free: (800) 466-0893 Telephone: (978) 663-1700 Fax: (978) 670-5901 Email: [email protected] URL: http://www.excaliburdr.com
A computer recovery service that can recover data from loss caused by many types of disaster. They have experience working with many types of media and more than twenty operating systems.
Micro-Surgeon 6 Sullivan Street Westwood, NJ 07675 Telephone: (201) 666-7880 After 5:00 PM EST: (201) 619-1796 (please enter " #" after leaving your number) E-mail: [email protected] URL: http://msurgeon.com/
Offers evaluations based upon a flat rate of $75 per drive and includes all diagnostic services related to determination of recovery feasibility. Special discounts for the educational market are offered.
Ontrack 6321 Bury Drive Eden Prairie, MN 55346 Toll Free: (800) 872-2599 Phone: (952) 937-5161 Fax: (952) 937-5750 URL: http://www.ontrack.com
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Offers emergency and on-site data recovery services as well as Remote Data Recovery (RDR);
Restoration Technologies, Inc. 3695 Prairie Lake Court Aurora, IL 60504 Toll Free: (800) 421-9290 Fax: (708) 851-1774
Offers a broad range of cleaning services, from cleaning and disinfecting heating ventilation and air conditioning systems (HVAC), to computer media. However their specialty is electronic equipment, including computers, printers, video tape recorders, cameras, etc.
TexStar Technologies 3526 FM 528, Suite 200 Friendswood, Texas 77546 Telephone: (281) 282-9902 Fax: (281) 282-9904 Email: [email protected] URL: http://www.texstartech.com/index.html
Specializes in data recovery, computer security, software design, systems integration, and Internet services.
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RECORD KEEPING FORMS
The following basic forms have been provided to assist you in documenting any incidents that may damage your building and/or computers. Use them as is, modify them for your circumstances, or devise others as needed.
Please consider keeping multiple photocopies of any forms that you anticipate using with your in-house disaster supplies since access to a photocopier may not be possible in an emergency.
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4.1 Incident Report Form This form should be used to keep a record of any incident that causes damage to computers. The second section of the form provides a salvage timeline form to keep track of salvage decisions.
Initial Report
Person Completing Form: Today’s Date: Date of incident: Time of incident: Equipment/parts of office involved: Description of incident: Damage to computers: Immediate action taken to minimize damage
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Chapter 5
INSURANCE INFORMATION
5.1 Property Insurance - Buildings, Machinery, and Equipment - Commercial Insurance
5.1.1 Type and Extent of Coverage Insurance policy held by the institution – Policy number: 08-SBA-UM6446 Policy inception date: July 1, 2011 Policy expiration date: June 30, 2012 Property covered: 547 West Grove Street Suite # 4
Middleboro MA 0346 Amount of coverage: Computers 500,000, Office,
99,800, Money 10,000, Fungi 50,000. Total policy 1, 265000
Amount of deductible, if there is one:
1000 per occurrence, 5000 per claim for Business Liability
Insurance carrier Company/Organization: The Hartford Fire Insurance
Company Contact Person: Hartford Plaza Hartford, CT 06115 Phone: 866-467-8730 Insurance agent or broker Company/Organization: Eastern Insurance Contact Person: Donald Uvanitte 233 West Central St Natick, MA 01760 Phone: 800-333-7234
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Insurance policy held by the institution – Policy number: 82072182 Policy inception date: 07/1/2011 Policy expiration date: 07/01/2012 Property covered: Directors and Officers Liability
Loss, Employment Practices Liability
Amount of coverage: 1,000,000 maximum aggregate Amount of deductible, if there is one:
5000
Insurance carrier Company/Organization: Mt. Vernon Fire Insurance
Company Contact Person: http://usli.com 1190 Devon Park Drive Wayne Pennsylvania Phone: 888-523-5545 Policy number: 08 WEC IV3068 Policy inception date: 02/03/2011 Policy expiration date: 02/03/2012 Property covered: Workers Compensation and
Employers Liability Policy Insurance carrier Company/Organization: Twin City Fire Insurance
Company Contact Person: Hartford Plaza Hartford, CT 06115 Phone: 800-962-6170 Company/Organization: Eastern Insurance Group LLC Contact Person: Donald Uvanitte 233 West Central Street Natick, MA 01760 Phone: 800-333-7234
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Insurance policy held by the institution – Policy number: Bond No. 105445005 Policy inception date: 05/03/2010 Policy expiration date: 05/03/2014 Property covered: Erisa Compliance Bond Amount of coverage: 70000 per occurrence Insurance carrier Company/Organization: Travelers Casualty & Surety
Company Contact Person: One Tower Square Hartford, Ct 06183 Phone: 866-904-8348
Insurance carrier Company/Organization: Harvard Pilgrim Insurance agent or broker Company/Organization: Sylvia Group Contact Person: Rosemarie Soares 500 Faunce Corner Road, Bldg.
100, Suite 120 Dartmouth, MA 02747 Phone: 508-742-9230
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Chapter 6
EMERGENCY FUNDS
6.1 In-House Funds Persons who are authorized to disburse funds – Name/Title Disbursement procedures Network Officers Contact Rockland Trust
Persons authorized to use the institutional credit card – Name/Title Procedures Deborah Conrad Obtain approval of Board Persons who can provide authorization for large purchase orders – Name/Title Procedures Network Board Majority vote
6.2 Additional Funds If additional funds are needed, contact – Suzanna Vargas, Rockland Trust.
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Chapter 7
COMMAND CENTER/TEMPORARY SPACE In a disaster, temporary space may be needed onsite or offsite for a command post, temporary relocation of computers, or for drying computers.
Command Center During a disaster, a command center will be needed to serve as a
base of operations for the Disaster Response Team. It is essential to have one central location through which all recovery activities are coordinated. All communications and decisions should be made through the command center.
Locations that might be used as a command center are: Primary location: Meeting Room Alternate location #1 (off-site) Lakeville Public Library Alternate location #3 & $ ( off-site):
Pembroke Public Library Norfolk Public Library West Bridgewater Public Library
7.1 Relocation/Temporary Storage of Computers Areas (within the building, in another building within the institution, or off-site) to which computers in imminent danger of becoming damaged can be relocated, or where undamaged computers can be temporarily stored are listed below.
Within the building/institution: Meeting Room Off-site: Rental Space
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Chapter 8
INFORMATION TECHNOLOGY
8.1 Emergency Contact Information The following people and organizations can provide assistance in case of temporary information systems failure or damage. Remember that it is very important to keep all account numbers and passwords current, and to indicate who on staff knows them.
Remote Storage Site for Backups In-house staff member who is familiar with account details and passwords: Deborah Conrad, Laurie Lessner, Kristin Slater
Rockland Trust 8 Station Street Middleboro
Internet service provider In-house staff member who is familiar with account details and passwords: Laurie Lessner
Fios Internet Service
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Web site host In-house staff member who is familiar with account details and passwords: Laurie Lessner
Hosted locally
Online subscription service(s) In-house staff member who is familiar with account details and passwords:
Kristin Slater Deborah Conrad
SkyRiver
Laurie Lessner Deborah Conrad
Overdrive, Plymouth Rocket, Tumblebooks
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8.2 Software and Equipment Inventory See Attached
8.3 Data Restoration The following people outside the institution can assist in restoring backed up data – SirsiDynix Laurie Lessner
8.4 Software and Hardware Reconfiguration The following people outside the institution can assist in
reinstalling and reconfiguring software and hardware in the event of a disaster –
SirsiDynix FTG Technologies Oracle
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Chapter 9
PREPARING FOR EMERGENCIES
9.1 Daily Tasks • Full backup SirsiDynix Production Server • Differential backup – Office Server, Web Server, Email Server,
Directors Station
9.2 Weekly Tasks • Wednesday backup tape to deposit box (Friday) • Full backup – Office Server, Web Server, Email Server,
Directors Station • Backup Accounting Computer • Accounting Computer backup DVD to deposit box (Friday)
9.3 Monthly Tasks • Full backup tape – Office Server, Web Server, Email Server,
Directors Station to deposit box • Test SAILS security system – notify Intercity Alarm
9.4 Semi-Annual Tasks • Test and maintain HVAC units
9.5 Annual Tasks • Update inventory • Inspect fire extinguishers • Onsite test of SAILS security system by Intercity Alarm • Update insurance coverage • Update disaster plan • Distribute hard-copy of disaster plan to SAILS officers and
Staff
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Chapter 10
CONTACT INFORMATION Library Name Phone # Acushnet - Russell Memorial Library (508) 998-0270 x Anna Ware Jackson Elementary (508) 699-1304 x Assonet - Hathaway Library (508) 644-2385 x
Attleboro High School (508) 222-5150 x228
Attleboro Public Library (508) 222-0157 x Beatrice H. Wood School Library (508) 699-1312 x Berkley Public Library (508) 822-3329 x Bridgewater Public Library (508) 697-3331 x
Bristol Community College (508) 678-2811 x2105
Bristol Community College Attleboro Center (508) 226-2484 x
Bristol Community College New Bedford Campus (508) 678-2811 x4000
Carver Public Library (508) 866-3415 x Dartmouth - North Dartmouth Library (508) 999-0728 x Dartmouth - Southworth Library (508) 999-0726 x Delaney School (508) 384-5430 x Dighton Public Library (508) 669-6421 x East Bridgewater Central School (508) 378-8204 x East Bridgewater High School (508) 378-8214 x
East Bridgewater Middle School (508) 378-8209 x156
East Bridgewater Public Library (508) 378-1616 x East Freetown - White Library (508) 763-5344 x Easton - Ames Free Library (508) 238-2000 x Fairhaven -The Millicent Library (508) 992-5342 x Fall River - Doran School IMC (508) 675-8225 x Fall River - Durfee High School (508) 675-8124 x Fall River East (508) 324-2709 x Fall River Elementary - William S. Green School (508) 675-8325 x Fall River Main (508) 324-2700 x Fall River South (508) 324-2708 x
Foxboro - Ahern Middle School (508) 543-1610 x323
Foxboro - Boyden Library (508) 543-1245 x Foxborough High School (508) 543-1629 x Halifax - Holmes Public Library (781) 293-2271 x Hanson Public Library (781) 293-2151 x
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Lakeville Free Public Library (508) 947-9028 x Mansfield Public Library (508) 261-7380 x Marion Elizabeth Taber Library (508) 748-1252 x Massachusetts Maritime Academy (508) 830-5034 x Mattapoisett Public Library (508) 758-4171 x Middleboro Public Library (508) 946-2470 x New Bedford - Keith Middle School (508) 910-0900 x
New Bedford - Normandin Middle School (508) 979-1684 x332
New Bedford - Roosevelt Middle School (508) 961-3170 x4338
New Bedford Casa da Saudade (508) 991-6218 x
New Bedford High (508) 997-4511 x2354
New Bedford Howland Green (508) 991-6212 x New Bedford Lawler (508) 991-6216 x New Bedford Main Library (508) 991-6275 x New Bedford Wilks (508) 991-6214 x Norfolk Centennial (508) 528-1266 x Norfolk H. Olive Day School (508) 541-5475 x Norfolk Public Library (508) 528-3380 x2 North Attleboro - Richards Memorial Library (508) 699-0122 x Norton Public Library (508) 285-0265 x Pembroke Public Library (781) 293-6771 x Plainville Public Library (508) 695-1784 x Plympton Public Library (781) 585-4551 x Raynham Public Library (508) 823-1344 x Rehoboth Blanding Free Public Library (508) 252-4236 x Rochester - Joseph Plumb Memorial Library (508)763-8600 x SAILS Headquarters (508) 946-8600 x Seekonk - George R. Martin School (508) 336-7558 x Seekonk - Mildred H. Aitken School (508) 336-5230 x Seekonk High School Library (508) 336-7272 x Seekonk Middle School Library (508) 761-7570 x Seekonk Public Library (508) 336-8230 x Somerset Public Library (508) 646-2829 x Southeastern Regional School District (508) 230-1200 x Swansea Public Library (508) 674-9609 x Taunton Public Library (508) 821-1410 x Wareham Free Library (508) 295-2343 x West Bridgewater Public Library (508) 894-1255 x Westport Free Public Library (508) 636-1100 x Wrentham - Fiske Library 508-384-5440 x Wrentham Public Schools Library - Roderick School (508) 384-5435 x
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AGENCY Email Massachusetts Library System [email protected]
Massachusetts Board of Library Commissioners [email protected] Massachusetts Library Networks [email protected] Virtual Catalog Help Desk [email protected] FTG Help Desk [email protected] Client Care [email protected]
Agency WEBSITE Massachusetts Library Systems http://www.masslibsystem.org/ Massachusetts Board of Library Commissioners
http://mlin.lib.ma.us
Virtual Catalog http://www.massvc.org/index.html FTG Technologies http://www.ftgtechnologies.com/