sage research & design introduction 2 17 11
DESCRIPTION
An introduction to Sage Research & Design including case studies and client list.TRANSCRIPT
IMPROVING THE USER EXPERIENCE & IMPACT OF YOUR PRODUCTS
Sage Research & Designwww.sage‐research.com
Improving the User Experience and Impact of Your Products
Sage Research & Design
CONTENTS
SERVICES
EXPERIENCE
WORK EXAMPLES
CONSULTANTS
CONTACT
Sage Research & Design
Innovation SessionsFun, visionary brainstorming with product teams or end-users
User Experience ResearchTraditional & customized methodologies
Interaction, Web & Visual DesignCreative & insightful design solutions based on user research
TrainingWorkshops, courses, individual employee training
OUR SERVICES
Don’t see one that fits your needs? We’ll create one for you!
UX RESEARCH
Some UX Research methodologies we useResearch & Ideation
Innovation SessionsExpert UX reviewEthnographic InterviewingWork ObservationFocus GroupsCustomer SurveysResearch SynthesisParticipatory Design
Development & Design
Remote Usability TestingRapid Iterative Usability TestingFormal Usability TestingParticipatory Design Usability ReviewsCognitive Modeling/ Card Sorting
Product Assessment
Customer Surveys Journal StudiesEthnographic InterviewingWork ObservationRework & Recall Remote User Research
Sage Research & Design
Our design services includeWire framingWeb designVisual renderingCreating new design directions and futuristic visionsCreating visual design style guidesConsulting with management to integrate UX design processes
DESIGN
Sage Research & Design
Corporate workshops or classesTraining junior employeesConsulting with management to integrate UX design processesHourly design consultationBrainstorming sessionsClient/consultant co-design sessionsCo-design sessions with users
AND MUCH MORE…
Sage Research & Design
CONTENTS
SERVICES
EXPERIENCE
WORK EXAMPLES
CONSULTANTS
CONTACT
Sage Research & Design
WE HAVE EXPERIENCE IMPROVING…
EXPERIENCE
•Web Development Tools•Graphic Design Tools•Databases•Word Processing•Televisions•Printers•Information & Application Websites•Website Accessibility
•Clothing Retail•Online Auctions •Online Bartering •Financial Services
•Mobile Phones•PIMs•Social Networking Sites•Social Telephony Sites
•Spinal Implants•Pain Management•Cochlear Implants•Orthopedic Positioning
Software•Emergency Management
Software
Websites, Software & Hardware Products
Social Networking &Communication
Products
Medical Device Software
Online Retail & Web Applications
Sage Research & Design
Some of the Companies We’ve Helped…
EXPERIENCE
Sage Research & Design
CONTENTS
SERVICES
EXPERIENCE
WORK EXAMPLES
CONSULTANTS
CONTACT
Sage Research & Design
ClientStart-up company with a family of hardware & software products for monitoring & controlling household energy consumption
Their problemThey were creating in-home products to be used by broad user groups and felt that their customer’s user experience was going to make or break them
ConstraintsLow budgetFast turn around neededMost in the company were new to UX principles
CLIENT #1
Sage Research & Design
CLIENT #1
Expert UX Review Interaction DesignIterative User Research
What We Did…
Created a 6-month userresearch planEducated execs on how to fold UX processes into their dev. cycleHelped hire a senior-level UX employee
Reviewed all product UIs for obvious UX issues
Focused on how to make the family of diverse products have the same look and feel
Created specifications for thermostat and in-home display UIsAdvised on website UI design & made design change recommendationsAdvised on printed and online help content
Focus Groups
Usability Studies
Home Visits
Participatory Design Sessions with users
Strategic Planning
Sage Research & Design
ClientStart-up web application with over 10 million members
Their problemThey knew they had user experience issues – most of their customers hadn’t used the site much beyond signing up. But, they couldn’t articulate what the issues were or figure out how to eliminate them
ConstraintsLow budgetFast turn around neededOnly 1 junior UX employee on staff
CLIENT #2
Sage Research & Design
CLIENT #2
Blind Expert UX Review
Make Design Change Recommendations
Wireframe Key Flows
Consultation
What We Did…
Evaluate true new user experienceEvaluate web site messaging effectivenessTop UX issues delivered
Based on UX review and informational meetings with the client
Prioritized action items were included
New flows designedbased on UX review findings & recommendationsKey marketing messages integrated into design Designs reiterated and co-designed with the product team
Visual design
Interaction design
Marketing messages
Junior employee mentoring
Sage Research & Design
CLIENT TESTIMONIALS
Testimonials
Tim Enwall, CEO, Tendril Networks, Inc."I hired Shannon when I was with Access Graphics and again for Tendril Networks. We found Shannon's input very helpful and appreciated that she found a way to work within our tight budget. You'll see upon reviewing her credentials that it'd be pretty hard to find a more qualified and experienced user interface expert. I highly recommend Shannon."
Elissa Darnell, Director of User Experience, eBay, Inc.“It was a wonderful experience working with Shannon. She took on a challenging project for us with an uncertain outcome. Her research expertise resulted in a final product that far exceeded my expectations. The creativity and customer focus Shannon brought to my project was impressive! I look forward to working with her again..”
Chung Meng Cheong, VP of Products, Jaxtr, Inc."Thank you … for taking us as a client. You have helped raised our understanding and expectations for a good user experience, and gave us a great design that will get us there.“
Sage Research & Design
CONTENTS
SERVICES
EXPERIENCE
WORK EXAMPLES
CONSULTANTS
CONTACT
Sage Research & Design
OUR CONSULTANTS
Shannon Halgren, PhDUser Experience Research & Interaction DesignPhD in experimental psychology specializing in Human‐Computer Interaction
Anna Rowe, PhDUser Experience Research & Interaction DesignPhD in experimental psychology specializing in Human‐Computer Interaction
Mekayla Beaver, MSUser Experience Research & Interaction DesignMS in Biomedical Engineering
Katherine Fleming, PhDUser Experience Research, Web Technologist, Web AccessibilityPhD in Electrical Engineering and Computer Science
Niya C Sisk, MFAWeb Design, Blog Design, General Communication Strategies, BrandingDesigner, Writer, Painter
Anne Russell Visual & Graphic DesignPainter, Sculptor
Sage Research & Design
We believe in…Being flexible
Projects and goals change, so can the Statement of Work once work has begun
Frequent updatesWe present our work and solicit feedback often
Client satisfactionWe’ll do everything in our power to make your project a success and leave you wanting more!
OUR PLEDGE
Sage Research & Design
CONTENTS
SERVICES
EXPERIENCE
WORK EXAMPLES
CONSULTANTS
CONTACT
Sage Research & Design
Sage Research & Design, LLCShannon Halgren, Ph.D.
www.sage-research.com*
*Our website provides more details about our services, experience and links to our full bios and resumes.
CONTACT INFORMATION