sagawa express

8/3/2019 Sagawa Express

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Optimizing “Transport” for your Business



Sagawa Express works with customers of every size in all industries.

We ship all varieties of goods daily,

from a single document to items like fresh produce,

precision equipment and large industrial machinery.

Logistics present different challenges for each customer.

No two challenges are exactly the same.

As such, we believe it important

to propose separate logistics solutions optimized

for each one of our individual customers.

We get to the bottom of customers’ various needs,

determine the nature of their business, and solve even their unseen issues.

Fit Your Business

We propose one solution for the entire world to fit your business.

That is the Sagawa Express mission

to become your best solution, and your partner.

One solution,

worldwide.



Sagawa Express started in 1957, delivering its first package between

Kyoto and Osaka. In the more than 50 years since, we have inherited

“hikyaku no kokoro” (the spirit of express messenger.) We have

continued to put our heart and soul into delivering your precious cargo,

“all the while keeping your wishes in mind.”

Recent transformations in the transportation and logistics industry have

seen great changes in distribution style from production-based toconsumption-based, with dramatic increases in areas such as internet

sales. As a result, customers demand more efficient shipping services

with higher added value from distribution providers than ever before.

It is SG Holdings Group, centered on Sagawa Express, who needs to

step up and deal with such market circumstances and issues. In March

2007, we formulated the group management vision for where our focus

for the next 10 years should lie. This vision states that “Each group

company constructs its business platform and creates new value.” SG

Holdings Group has passed through its first three-year mid-term

management plan, “SGH First Stage Plan,” and moved on to the next

step, starting the new “Second Stage Plan” in March 2010.

In the “Sagawa Express Second Stage Plan,” we make our slogan

“Challenging to become ‘The Chosen Leading Company’!” To achieve

our mid-term plan, we will strive to enhance and expand our express

delivery business, while working with other group companies to create

and develop new businesses. At the same time, we consider safety first

as a transportation and logistics company. Further, we aim to be the

business of choice for all our stakeholders by encouraging

environmental protection and even further contributions from group

companies.

Sagawa Express Co., Ltd.

President and CEO

Shouichi Heima

Message from the President

Challenging to become “The Chosen Leading Company”



Corporate Profile / List of Executive Officers

Corporate Profile

Sagawa Express Co., Ltd.

68 Tsunoda-cho, Kamitoba, Minami-ku, Kyoto, Japan

Shouichi Heima

March 1957

November 1965

11,275,000,000 yen

SG Holdings Co., Ltd. (100%)

48,751*

26,869 (Including mini-vehicles)*

Express delivery, other shipping services and related operations

*As of March 2011

Officers and Executive Officers

President and CEO

Senior ManagingDirector

Managing Director

Managing Director,Executive Officer

Director, ExecutiveOfficer

Director

Corporate Auditors

Chairman Eiichi KuriwadaSG Holdings Co., Ltd. Chairman and President

Shouichi Heima

Akihiro KawabataSales Supervisor

Yasuji IokaSales Strategy General Manager

Kazuhiro Nakagawa Transport Service Development, Air Cargo Sales General Manager

Noriyuki BesshoQuality Assurance General Manager

Koji NakataniBusiness Analysis Supervisor

Yasuhiro OnishiGeneral Affairs General Manager

Naoki Edanaka

Personnel and Safety Control General Manager

Hideo KikuchiHokkaido Branch Office President

Kimiaki Sasamori Tohoku Branch Office President

Nadao YoshiuraKanto Branch Office Vice-President

Nobuaki Kondo

Kiichi Suzuki

Masayuki Tominaga

Kazuhito Ishii

Hisashi Fujiki

Kenji HisamoriManagement Supervisor

Akira UeokaSales Supervisor, Kanto Branch Office President

Masaki OoharaChubu Branch Office President

Akira TakemuraFinance and Accounting Supervisor

Tomoki SanoKansai Branch Office President

Hidenori IshikawaChugoku-Shikoku Branch Office President

Kazuaki ShibataKyushu Branch Office President

une. 2011

Trade Name

Headquarters Location

President and CEO

Founding Date

Company Establishment

Capital

Equity Shareholders

Employees

Vehicles

Main business details

Officers

OutsideCorporate Auditors



Nationwide Offices

Hokkaido Branch Office18-Kita4-1, Hon-dori,

Shiroishi-ku, Sapporo, Hokkaido

Tel: 011-865-1828

3 4 5

Tokyo Head Office2-1-1, Shinsuna, Koto-ku,

Tokyo

Tel: 03-3699-3666

Kanto Branch Office Tel: 03-3699-3330

2

Tohoku Branch Office7-5-3 Ougimachi,

Miyagino-ku, Sendai, Miyagi

Tel: 022-259-1112

Chubu Branch Office1350 Sosaku, Mitsubuchi,

Komaki, Aichi

Tel: 0568-77-7310

6 Kansai Branch Office4-4-51 Shimaya,

Konohana-ku, Osaka

Tel: 06-6460-1122

7 Chugoku-Shikoku

Branch Office1-19-20 Dejima,

Minami-ku, Hiroshima

Tel: 082-256-6219

8 Kyushu Branch Office4-12-5 Hakozaki-Futo,

Higashi-ku, Fukuoka

Tel: 092-631-5255

Head Offices Branch Offices

Nishi-Kanto Sub-Branch7-3 Torihama-cho, Kanazawa-ku,

Yokohama, Kanagawa

Tel: 045-775-1311

9

14 Shikoku Sub-Branch4-10-22 Asahimachi,

Takamatsu, Kagawa

Tel: 087-822-8499

1

3

4

5

2

678

13

1210

9

14

11

Kyoto Head Office68 Tsunoda-cho, Kamitoba,

Minami-ku, Kyoto

Tel: 075-691-6500

Keiji Sub-Branch Tel: 075-681-8181

1

Hokuriku Sub-Branch To-80 Kigoshimachi,

Kanazawa, Ishikawa

Tel: 076-257-2020

13

1210 Koshinetsu Sub-Branch700-1 Oaza-Inoue,

Suzaka, Nagano

Tel: 026-251-2522

Kita-Kanto Sub-Branch1-4-1 Ryutsudanchi,

Koshigaya, Saitama

Tel: 048-986-3681

11 Higashi-Kanto Sub-Branch

42-5 Shiomi-cho,

Funabashi, Chiba

Tel: 047-431-2205

Sub-Branches

Hokkaido

Tohoku

Kanto

Chubu

Kansai

Chugoku-Shikoku

Kyushu

Total

27

44

113

4449

43

54

374

BranchOffices

SalesOffices

5

13

264

34113

26

50

505

SmallerStores

(As of September. 21, 2011)

Sagawa Express has expanded to seven branch offices,

seven sub-branch offices and over 370 offices nationwide to transport your packages more efficiently.

We are also actively developing smaller service centers and stores

to support your business locally.



Corporate History

1957

1962

June Sagawa Inc. founded.

1965

November Sagawa Express Co., Ltd. established.

1984December Sagawa national route network completed.

1985

January Freight tracking system

launched.

1992June “Hiden Series” service for shipment support system launched.

1996

April “Hikyaku Air Express” service started.

1997

June Sagawa Eco Project Promotion Committee inaugurated.

1998

1999

February “Hikyaku Artwork Transportation” service started.March “Hikyaku Cool Express” service for refrigerated transport started.

June Package tracking service launched on Sagawa website.

August Another 192 offices acquire ISO9001 certification, bringing the Sagawa

Group total to 222 offices.

September “ ’s” online business support service launched.

2000

2000

2001

2002

2003

2004

2005

March US business model patent acquired for “e-collect.”

April “Hikyaku Security Express” service started.

2006

2008

February “Hikyaku Courier with CO2 Emission Credit” started.

2009

2007

2010

1989

Three-wheeled delivery

truck used in 1962

Super Rail Cargo

Gion Sagawa Express

Operators at work

Credit card payment with

“e-collect”

Innovative products and services, and environmental initiatives.

Through its history, Sagawa Express has and continues to answer the needs of the times.

* All products and services given with current names only.

une. 2011

e

March Primarily operating between Kyoto and Osaka,

Sagawa Express founder Kiyoshi Sagawa

establishes a courier service in Kyoto.

October Sagawa Express wins its first Grand Prize in the National Truck Driver

Contest, sponsored by the Japan Trucking Association. Receives Prime

Minister’s Prize for achieving the first perfect score in the history of the

competition.

August Another 104 offices acquire ISO9001 certification, bringing the Sagawa

Group total to 326 offices.

“Completed delivery notification e-mail service” and “delivery receipt

request service” launched on company website.

November Tokyo / Koto-ku mail center completed.

December Officer system introduced.

February Delivery completion notification data now sent in real-time.

August The head office, all branches and all offices nationwide have

2000-standard ISO9001 certification.

Head office acquires ISO14001 certification.

May Sagawa Express signs up with WWF Japan’s Climate Savers Program for

CO2 reduction.

July “e-collect shopping navigation service” launched.

December “Minister’s Award for Global Warming Prevention Activity” received from

the Ministry of Environment.

March “Hikyaku Green Mail” service started.

“SG Holdings Co., Ltd.” established as a pure holding company.

Japanese business model patent acquired for “e-collect.”

July “Hikyaku PC Express” service started.

February World Supply Co., Ltd. becomes Sagawa Group subsidiary.March Sagawa Express head office and Tokyo head office acquire ISO27001

certification.

April “Hikyaku Special Correspondence Delivery” service started.

June “Recall Total Service” started.

July Shorts introduced for sales driver summer uniforms.

“Document Storage Service” started.

June Sagawa Express receives the 11th Logistics Environmental Achievement

Award for providing

individual CO2 emissions

data for each of its

customers.

“Gion Sagawa Express”

service started.

July “Biz-Navi” navigation

system for home delivery

vehicles introduced.

October Invoice form redesigned.

March Sagawa Express completely redesigns the Hikyaku Mark, employee

uniforms and product names to mark its 50th anniversary.

June “Large-sized furniture/appliance installation and transportation” started.

October “Consignee Indentification Delivery Service” started.

March “Super Rail Cargo” service for

special express container

train transport started.

“Hikyaku Yu-Mail” service

started.

March “Hikyaku Courier” home delivery service started.

June Sagawa Eco Project Promotion Committee receives Environmental

Agency Director General’s Award for efforts in preventing global warming.

August Sagawa Express Head Office and 30 offices throughout Japan obtain

ISO9001 certification.

February Package tracking for mobile internet on cellular phones launched.

Delivery receipt request service also launched.

March “Hikyaku Moving Express” service started.

“sgx” started.

“Hikyaku Cool Express” service started.

“Hikyaku Mail Express” service started.

“Specified Time Delivery” service started.

“Completed delivery notification e-mail service”

started for mobile internet on cellular phones.

June “e-collect” started.



Solving your problems

to create a new future.

“What kinds of services do our customers want?” The answer to this question is “to not just

stop at providing the customer products and services, but to solve problems with the

current system and create the next logistics infrastructure together with the customer.” We

have always pursued our own business potential from our customer’s perspective. You

need to find the source of your problems, and ask yourself what the next step in

accelerating your business should be. We help by using our vast knowledge in logistics to

comprehensively analyze the current system, and then propose an optimal “solution” to the

problems. We contribute to your business by being your best solution, and your partner.

Logistics Solutions

C r e a t e



At Sagawa Express, we propose logistics solutions

that deal with the many varied needs of our customers.

We utilize a variety of shipping services

and infrastructure to help customers in activities

such as launching net businesses,

handling environmental issues

or reducing their lead times.

SagawaExpress

Logistics

Solutions

Domestic Delivery Support

We have developed a number of delivery services, centered on our express delivery business.

We are working to build up a nationwide network for installing and transporting large furniture

and home appliances, develop environmentally sound products

and community-based businesses, and expand our next-day delivery region.

We also work to answer our customers’ delivery needs by producing charter delivery services,

mailing services, moving services and more.

International Delivery Support

Sagawa Global Logistics, a SG Holdings Group company, coordinates international logisticswith its links to related companies in Japan and overseas.

They take on everything from ship or plane arrangements, customs clearance,storage and other shipping procedures in an integrated package.

They use their intelligence network, built on experience and knowledge of the international logisticsand import/export businesses, to transport your cargo door-to-door.

At Sagawa Express, we propose logistics solutions

that deal with the many varied needs of our customers.

We utilize a variety of shipping services

and infrastructure to help customers in activities

such as launching net businesses,

handling environmental issues

or reducing their lead times.

SagawaExpress

Logistics

Solutions

Domestic Delivery Support

We have developed a number of delivery services, centered on our express delivery business.

We are working to build up a nationwide network for installing and transporting large furniture

and home appliances, develop environmentally sound products

and community-based businesses, and expand our next-day delivery region.

We also work to answer our customers’ delivery needs by producing charter delivery services,

mailing services, moving services and more.

International Delivery Support

Sagawa Global Logistics, a SG Holdings Group company, coordinates international logisticswith its links to related companies in Japan and overseas.

They take on everything from ship or plane arrangements, customs clearance,storage and other shipping procedures in an integrated package.

They use their intelligence network, built on experience and knowledge of the international logisticsand import/export businesses, to transport your cargo door-to-door.

Logistics Support

Provided through links with Sagawa Global Logistics.We propose an outsourcing proposal including the entire logistics process.

By developing our business to totally support your logistical needs,we strive to differentiate ourselves from the competition

and help you simplify the labor involved in distribution and cut costs.

Procurement Support

Manufacturing businesses can’t expect to streamline their logistics and cut costsby improving their storehouse, transport and other sectors alone.

We help these companies by optimizing their entire logistical operation as a whole. This involves not just carriage and delivery of individual packages,but building a logistics system based on a strategic plan. We handle the entire process

from procurement through packing, inventory control and delivery.

Logistics Consulting (3PL)

Third-party logistics (3PL) refers to outsourcing a company’s logistics to a third party company.

As your outsourced logistics provider, Sagawa Express will optimize your entire logistical operation,

comprehensively tackling issues with your procurement, production, sales and recovery.

Supply Chain Management Consulting (SCM)

By compressing your management assets, or inventory and fixed assets,

we aim to improve your corporate valuations,

and at the same time improve your cash flow from order acceptance to payment receipt.

We do all this by proposing things such as revising work flow for each of your sites,

standardizing storehouse operations, implementing transparencies over the entire logistical process,

and cutting inventory and space used.

Logistics Solutions

ec. 2010



Transport at SagawaExpress grows based

on our customers.

We transport things. At a glance, it appears to be a pretty simple business. Our

experience in providing various shipping services, however, tells us that there is

more to this simple business than appears. We understand that the things we

transport are your precious “cargo.” When you approach your work sincerely from

the customer’s perspective like this, the ideas for shipping services are endless. We

think about what we can do to safely deliver your package even just the slightest bit

faster. Our style is to fashion all our shipping services with the customer’s needs in

mind. This is what we will continue to do.

Safe and Secure Delivery Services

T r a n s

p o r t



Safe and Secure Shipping Services

Sagawa Express shipping services: transporting with you in mind “hikyaku no kokoro”

(The spirit of an express messenger) has not changed since Sagawa Express was established.

ec. 2010

Hikyaku no Kokoro

This is our basic shipping service, accepting and safely delivering your package.

This service delivers any package with total length, width and height within 160

cm and weight within 30 kg nationwide within Japan, 365 days a year.

This service combines the nationwide success of Sagawa Express and the cool storage equipment of

Nichirei Logistics Group, a major player in logistics for processed food and chilled goods. We ensure

the quality of your products, providing optimized temperature control and letting you select routes.

Proper temperature control provides total support for transport of your frozen and refrigerated goods.

This service allows next-day air delivery anywhere from Hokkaido to Okinawa.

Use this service if you need your packaged delivered to a far off corner of Japan quickly.

• Refrigerated goods: 2-10˚C, frozen goods: -18˚C and lower

• Size: L/H/W dimensions within 140 cm total

• Weight: 20 kg or lower

offer the following two options to fit your needs:

• Next-morning delivery

Package shipped on the last flight of the pickup day, and delivered

the following morning. (No packages shipped on Sunday or Japanese holidays)

• Next-day delivery

Package shipped on the first flight the day after picked up, and delivered that day.

(Delivery not available for all Sundays or Japanese holidays)

We also have a variety of shipping services optimized

for your intended use, from international business to personal.

We shall continue to work at developing “transport”

to fit different package configurations and your needs.

“hikyaku no kokoro” refers to our motto of being “swiftly, surely and carefully” with deliveries by putting the customer first.

Thus, it is the mission of each of our employees to deliver your package responsibly and in good faith.

T

r a n s p o r t

Hikyaku Courier

Hikyaku Air Express

Hikyaku Cool Express



Services that producelegitimate results

support our customers.

Our services are all for your business. They also involve more than just proposing

large-scale logistics solutions. All the shipping services we provide were developed

by listening to you, our customers. We have worked to not only make improvements

in terms of “convenience” and “security,” but also proactively work on social issues,

like “reducing environmental burden.” Another appeal of these services is their ease

of use for anyone. Small improvements produce legitimate results. This is another of

our approaches in our pursuit of your satisfaction.

Expanding Shipping Services

S u p p o

r t



Expanding Shipping Services

Adding extra value to transport.

Shipping services with tangible results upon every use.

ec. 2010

e-collect is a payment on delivery service to collect product payment on behalf

of the shipping party’s behalf when delivering. Besides cash, the accepting

party can pay using credit cards or debit cards. Our sales drivers carry payment

terminals to accept payments at the point of delivery. The terminals erase

transaction data upon payment completion, leaving no worry of personal

information leaks. The shipping party can also preset payment options to only

accept cash or allow payment by card.

• Hikyaku Mail Express

Sagawa Express delivers magazines and catalogs of dimensions up to 70 cm total and

weights up to 1 kg. Delivery status can be checked with barcodes for cargo tracking.

• Hikyaku Yu Mail Express

For packages up to lengths of 34 cm, widths of 25 cm, heights of 3.5 cm and weights

up to 3 kg. Cut delivery costs further by letting Sagawa Express send your packages

to the post office. Packages will be delivered by postal workers.

“Supporting” your business through transport.

We support you by providing convenient,

economical services

which your end users can appreciate as well.

We promise you legitimate satisfaction

and greater peace of mind.

These services are specially designed as low-costs option when no signature is

needed for package receipt. Packages are delivered to the recipient’s mailbox.

Deliver packages to private residences within your desired time range. We have

very exact time windows available for delivery times. Not only does this benefit

the recipient, but also helps limit CO2 emissions from redelivery by eliminating

deliveries when the recipient is not home.

e-collect

Time Express

Hikyaku Mail Express

Hikyaku Yu Mail Express

S u p p o r t



Sagawa Express CSR Activity

At Sagawa Express, “safe driving” is our most important

management issue. We work to improve our sales driver’s

driving skills and safety awareness through in-depth driving

instruction and driver’s contests. We also hold traffic safety

class for children and the seniors, and communicate with

local residents to instill in them the importance of following

traffic rules. We are helping create a “safe and secure”

culture through such activities. Sagawa Express Driver Contest Sagawa Express Traf fic Safety Schoo l

Service Center Nature Experience Studies (Rice Planting)

We believe communication between our employees,

customers and local residents is essential to our company

expanding together with society. Sagawa Express listens to

all our stakeholders to provide high quality, value-addingservices and strives to make a pleasant working

environment for our employees. We also contribute to

society through sports and cultural activities, holding sports

classes for local children and other activities. Children’s Workshop Soccer Class

To us at Sagawa Express, cutting emissions to prevent global warming

is an issue that must be seriously addressed as we expand our logistics

business. We are working to reduce our emissions by using CNG trucks,

manually collecting and delivering packages at our service center and

through other efforts. We also hold nature experience studies, forest

preservation activities and environmental classes to convey the

wonders of nature and importance of environmental protection to local

residents, our employees and our many stakeholders.

As the core company of SG Holdings Group,

Sagawa Express promotes a wide range of initiatives

to help enrich people through interaction with our customers,

local residents and all our stakeholders.

SafetyInitiatives

Environmental Initiatives

Relationship with Society

sagawa express

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