safety tutorial for office work-- medical billing and coding— by maria colella new utrecht high...
TRANSCRIPT
Safety Tutorial for Office Work--
Medical Billing and Coding—
By Maria ColellaNew Utrecht High School
Training Tasks for Office Work as a Medical Billing and Coding. Perform day-to-day office tasks
such as maintaining files and processing paperwork
Lean and apply knowledge of insurance rules and regulations
Post charges, payments and adjustments to patient accounts and office accounts receivable records
Assist in preparing claims generated by the practice
Review denied claims with a CBCS for the purpose of identifying errors
Assist with the timely updating of the practice’s internal documents, patient registration forms and billing as required by the insurance billing company
Use good communication skills in order to work effectively and efficiently with the office staff
Assist patients in filling out insurance forms
Protect the security of medical records to ensure that confidentiality is maintained
Workplace SafetyPre-Test
1. Accidents on the job can only happen if you leave your work area. True False
2. Working with a computer can cause stress and eye-strainTrue False
3. Working with patients is always enjoyable.True False
4. It is the responsibility of the worker to report any hazardous condition in the workplace
False True 5. Proper ventilation is a must when you work with fluids, chemicals
and electronic equipmentFalse True
Personal Grooming
Clothes
Wear appropriate attire to work (no jeans, sloppy clothes, shorts, sandals, etc.)
Hair
Always neat and clean, not a disheveled look
Shoes
Comfortable, clean
Safety Equipment
Fire alarms and extinguishers
First Aid Kit
Ergonomic office furniture (desk, chair, keyboard)
Equipment/Machinery
Computer workstation• Keyboard
• Monitor
• Fax
• Printer
• Telephone
• Pen/paper
Electrical Safety Make sure all cords are not in walkways
Do not overload plugs or power strips
Always plug into a surge protected outlet
Do not remove the back of any electrical equipment or try to repair on your own
Report any problems at once
Do not have liquids near PC’s or nay other electrical equipment
Compute workstation, components and accessories are maintained in serviceable condition and functioning properly
Floor, Doors, Exits
the floor you are on location of staircases location of exists location of fire alarm boxes
and how to operate them where the fire extinguishers
are and how to operate them
aisles, exists and doorways clear at all times
floors clear of spills
KNOW
KEEP
Chemical Hazards
Powders Dusts Gases Vapors Liquids
• Know the chemical hazards and the workplace and follow safety procedures for handling them
• Make sure there is proper ventilation when using glues, paints, adhesives and other chemicals
• Make sure rooms with copiers and other equipment are ventilated
Ergonomic Hazards—
Looking at a monitor for too long can cause Eye StrainTo avoid eye-strain• Position the monitor so that the top of the
screen isat or below eye level
• Position yourself to be able to look at your reference material without having to squint
• Arrange lighting so that it does not cause a glare on
your screen• Take frequent breaks to rest your eyes• Blink often to keep your eyes from drying out
Ergonomic Hazards—(Continued)
Carpal tunnel syndrome is caused by repetitive motion of your wrists and affects your tendons and nervesTo avoid Carpal Tunnel syndrome
• Perform stretch exercises
• Stretch your fingers
• Do wrists circles and circles
• Take frequent breaks
• Use correct posture and wrist position when keyboarding
Infectious Diseases Cover your mouth when you
sneeze and cough Throw away used tissues Wash your hands often Do not chew on pens or tools Avoid rusty nails, needles,
splinters Keep work area clean Blood borne disease—
Avoid exposure to items contaminated with human blood or body fluids
Fire
Ensure that you are familiar with the location and operation of the extinguishers in your facility
Carefully review the instructions of the fire extinguishers so that you can react quickly in case of a fire emergency
Know evacuation procedure in case of fire Know how to immediately report a fire
Robbery/Bomb Scare
In case of robbery Do not resist a robbery attempt. Give up
what they are asking for and trigger a silent alarm (if available and within reach)
In case of a bomb scare Remain calm and in a orderly fashion
evacuate the office Locate your fellow employees outside Have a designated meeting are Report to the fire department or police if
you think someone may still be inside Do not go back until you are told to do so
Angry/threatening patients/customer
Smile even if you are on the phone Close your eyes and take a deep breath Stay calm Offer assistance Offer options/solutions Refer patient/customer to supervisor
HOW and to WHOM DO YOU REPORT AN INJURY Emergency numbers should
be visible, use them to reach any authority
Contact your immediate supervisor
Complete an accident report Follow instructions in the
company’s employee handbook if available for reporting an injury
Keep a copy of all forms Contact WBL coordinator Contact parents
Workplace Safety Post-Test1. It’s acceptable to wear jeans at work if that makes you more comfortable in
doing your job. True False
2. You should not worry about the location of the fire extinguisher because it is your supervisor’s responsibility to locate it and operate it.
True False
3. No liquids, whether bottles are closed or not, are allowed next to a PC or any other electrical equipment True False
4. Make sure there is proper ventilation whenever using glues, paints and other chemicals. True False
5. Carpal Tunnel Syndrome is caused by seating long hours at a computer desk which puts strain on your back. True False
Post-Test (Continued)6. It’s fine to leave a copier on all night because the next day you won’t have
to wait until it warms up. True False
7. You must familiarize yourself with company’s procedure on reporting and evacuation in case of fire. True False
8. In case of robbery, show loyalty to the company by resisting demands until the police comes. True False
9. When patients get out of hand, keep smiling and offer assistance in solving a problem. True False
10. In case of an injury on the job, let employer know about it immediately and, when you go back to school the next day, tell the story to your coordinator TrueFalse
Answers to Post-Test
1. False
2. False
3. True
4. True
5. False
6. False
7. True
8. False
9. True
10. False