safety recall s33 / nhtsa 16v-290 airbag clockspring · 2016. 12. 19. · december 2016 dealer...

Copyright 2016, FCA US LLC, All Rights Reserved (wah)

December 2016 Dealer Service Instructions for:

Safety Recall S33 / NHTSA 16V-290

Airbag Clockspring

2007 - 2010 (JK) Jeep Wrangler

NOTE: This recall applies only to the above vehicles built from March 02, 2006

through August 13, 2010 (MDH 030312 through 081313).

The airbag clockspring on about 393,900 of the above vehicles may have been

built with a steering column clockspring that may ingest dust if the vehicle is

subjected to extremely dusty environments. Dust inside the clockspring could

compromise airbag circuit(s), cause illumination of the airbag warning light and/or

a non-deployment of the driver airbag during a crash.

The steering column clockspring, steering wheel back cover, and steering column

shrouds must be replaced.

SPECIAL NOTE: If the vehicle requires airbag module removal after Safety

Recall S33 has been performed, there is a revised removal procedure. Refer

to the revised airbag module removal procedure in DealerCONNECT.

Models

IMPORTANT: Some of the involved vehicles may be in dealer used vehicle

inventory. Dealers should complete this recall service on these vehicles before

retail delivery. Dealers should also perform this recall on vehicles in for service.

Involved vehicles can be determined by using the VIP inquiry process.

Subject

Repair

Safety Recall S33 – Airbag Clockspring

Part Number Description

CBAES404AA Clockspring Assembly (all models)

Each dealer to whom vehicles in the recall were assigned will receive enough

clockspring assemblies to service about 20% of those vehicles.

CBXZS331AA Shroud & Cover Package (with Speed Control/Gray)

CBXZS332AA Shroud & Cover Package (without Speed Control/Gray)

CBXZS333AA Shroud & Cover Package (with Speed Control/Tan)

CBXZS334AA Shroud & Cover Package (without Speed Control/Tan)

Each package contains the following components:

Quantity Description

1 Shroud, Upper

1 Shroud, Lower

1 Cover, Steering Wheel Back

1 Plug Wheel Cover

1 Screw, Hex Flange (M10 x 1.5 x 35)

CBXZS339AA Screws, Steering Wheel Back Cover

NOTE: The above screws are only required for Right Hand Drive (RHD)

vehicles that had Safety Recall M31 previously performed.

No parts return required for this campaign.

The following special tools are required to perform this repair:

NPN wiTECH micro pod II

NPN Laptop Computer

NPN wiTECH Software

10187 Driver Airbag Removal Tool

Parts Information

Parts Return

Special Tools


A. Replace Clockspring, Shrouds and Cover

WARNING: TO AVOID SERIOUS OR FATAL INJURY, DISABLE THE

SUPPLEMENTAL RESTRAINT SYSTEM (SRS) BEFORE ATTEMPTING

THIS SERVICE PROCEDURE. DISCONNECT AND ISOLATE THE

BATTERY NEGATIVE (GROUND) CABLE, THEN WAIT TWO

MINUTES FOR THE SYSTEM CAPACITOR TO DISCHARGE BEFORE

PERFORMING FURTHER SERVICE. THIS IS THE ONLY SURE WAY

TO DISABLE THE SRS. FAILURE TO TAKE THE PROPER

PRECAUTIONS COULD RESULT IN ACCIDENTAL AIRBAG

DEPLOYMENT.

NOTE: A service replacement clockspring is shipped with the clockspring

pre-centered and with a molded plastic locking pin installed. This locking pin

should not be removed until the steering wheel has been installed on the

steering column. If the locking pin is removed before the steering wheel is

installed, the clockspring centering procedure must be performed.

NOTE: When a clockspring is installed into a vehicle without properly

centering and locking the entire steering system, the Steering Angle Sensor

(SAS) data does not agree with the true position of the steering system and

causes the Electronic Stability Program (ESP) system to shut down. This may

also damage the clockspring without any immediate malfunction. The SAS

does not require calibration.

NOTE: Determining if the clockspring/SAS is centered is also possible

electrically using the diagnostic scan tool. Steering wheel position is displayed

as ANGLE with a range of up to 900 degrees. Refer to the appropriate menu

item on the diagnostic scan tool.

NOTE: Before starting this procedure, be certain to turn the steering wheel

until the front wheels are in the straight-ahead position and that the entire

steering system is locked or inhibited from rotation.

Service Procedure


1. Place the front wheels in the

straight ahead position and keep

the steering column shaft from

rotation.

2. Disconnect and isolate the

battery negative cable.

WARNING: WAIT TWO

MINUTES FOR THE

SYSTEM CAPACITOR TO

DISCHARGE BEFORE

PERFORMING FURTHER

DIAGNOSIS OR SERVICE.

3. Use the following procedure to

remove the airbag from the

steering wheel:

a. There are three airbag retainer access holes on the instrument panel side of the

steering wheel hub trim cover located at the two o'clock, six o'clock and ten

o'clock positions of the steering wheel. The steering wheel must be rotated to

bring each of these access holes up to the twelve o'clock position of the steering

column one at a time for removal.

b. Insert the long blade (Tip B) of the Driver Airbag Removal Tool (Special Tool

# 10187 ) or the blade of an equivalent prying tool into either of the upper (two

o'clock or ten o'clock) access holes of the steering wheel hub rear trim cover,

being certain to place the blade of the tool on the inboard (steering wheel hub)

side of the airbag snap retainer wire loop (Figure 1).

c. Push the handle of the tool downward for the blade to pry the snap retainer

wire loop upward far enough to disengage the loop from the hook of the

steering wheel armature. At the same time, gently pull the driver airbag away

from the steering wheel to prevent the retainer from snapping back into place

over the hook once it is disengaged.

d. Repeat Step 3b. and Step 3c. at the other upper (two o'clock or ten o'clock)

access hole to disengage the other upper snap retainer wire loop.

4. Separate the driver airbag module from the steering wheel and disconnect the

two airbag electrical connectors (Figure 1) and the one horn electrical

connector. Then set the driver airbag module aside.

Service Procedure (Continued)

Figure 1 – Airbag Module Electrical Connectors

ELECTRICAL CONNECTORS

SNAP RETAINER WIRE LOOPS

http://moparessentialtools.com/Detail.aspx?id=1674


5. Remove and discard the steering wheel retaining bolt from the steering shaft

(Figure 2).

6. Remove and save the steering wheel assembly.

7. Move the steering column to the fully lowered position and leave the tilt release

lever in the released (down) position.

8. Remove and save the lower steering column shroud retaining screw from the

steering column.

Service Procedure

Figure 2 – Steering Wheel Retaining Bolt

STEERING WHEEL RETAINING BOLT


9. Remove and discard the upper

and lower steering column

shrouds from the steering

column (Figure 3).

10. Remove and save the three

screws that secure the

clockspring to the steering

column lock housing.

11. Pull the clockspring away from

the steering column lock

housing far enough to access

and disconnect the four

instrument panel wire harness

electrical connectors from the

receptacles on the back of the

clockspring (Figure 4).


Figure 3 – Upper and Lower Steering Column Shrouds

Figure 4 – Clockspring Electrical Connectors

LOWER SHROUD

UPPER SHROUD

LEFT MULTI-FUNCTION

SWITCH

FOUR INSTRUMENT PANEL WIRE

HARNESS ELECTRICAL

CONNECTORS

CLOCKSPRING

RIGHT MULTI-FUNCTION

SWITCH


12. Remove the clockspring, with

both multi-function switches

attached, from the steering

column.

13. Remove and save the right

multi-function switch retaining

screws (Figure 5).

14. Remove and save the left

multi-function switch retaining

screws (Figure 6).

15. Remove both multi-function

switches from the original

clockspring as an assembly.

16. Place both multi-function

switches onto the new clockspring as an assembly.

17. Install the left multi-function

switch retaining screws

(Figure 6). Tighten the screws to

10 in. lbs. (1 N·m).

18. Install the right multi-function

switch retaining screws

(Figure 5). Tighten the screws to

10 in. lbs. (1 N·m).

19. Carefully slide the clockspring

down over the steering column

upper shaft far enough to

reconnect the four instrument

panel wire harness connectors to

the receptacles on the back of the

clockspring case (Figure 4).


Figure 5 – Right Multi-Function Switch Retaining Screw

Figure 6 - Left Multi-Function Switch Retaining Screw

RETAINING

SCREW

RETAINING SCREW


20. Position the clockspring onto the steering column lock housing.

21. Install and tighten the three screws that secure the clockspring to the steering

column lock housing in the following sequence:

Lower Right

Upper Left

Upper Right

Tighten the screws to 27 in. lbs. (3 N·m).

CAUTION: Improper sequence when tightening the clockspring mounting

screws may result in an audible ticking noise as the steering wheel is

rotated.

22. Install the upper and lower steering column shrouds onto the steering column

(Figure 3).

22. Install the lower steering column shroud retaining screw.

23. Move the steering column back to the fully raised position and move the tilt

release lever back to the locked (up) position.

24. Vehicles that are equipped

with a dust plate, remove and

discard the original steering

wheel back cover retaining

screws and dust plate (Figure 7).

25. Vehicles that are not equipped

with a dust plate, remove and

save the original steering wheel

back cover retaining screws.

26. If equipped, remove and save

the speed control switch

retaining screws.


Figure 7 – Steering Wheel Back Cover

STEERING WHEEL BACK COVER

RETAINING SCREWS

DUST PLATE TORQUE WRENCH

STEERING WHEEL

BACK COVER


27. If equipped, remove and save the speed control switch.

28. Remove and discard the original steering wheel back cover (Figure 7).

29. If equipped, install the speed control switch onto the new steering wheel back

cover.

30. Install the new steering wheel back cover (with speed control switch in place)

onto the steering wheel.

31. If equipped, install the speed control switch cover and retaining screws.

32. Install a steering wheel cover and retaining screws (Figure 7). Tighten the

screws to 35 in. lbs. (4 N·m).

NOTE: If the vehicle was equipped with a dust plate, new screws are

required. Use screws from kit number CBXZ5339AA.

33. Install the steering wheel assembly onto the steering column.

34. Install a NEW steering wheel retaining bolt and tighten the bolt to 40 ft. lbs.

(54 N·m) (Figure 2).

35. Remove the plastic locking pin that secures the clockspring rotor to the

clockspring case.

36. Connect the two airbag electrical connectors and the one horn electrical

connector to the driver airbag module.

37. Install the driver airbag module onto the steering wheel.

38. Continue with Section B. Supplemental Restraint System (SRS) Verification

Test.



B. Supplemental Restraint System (SRS) Verification Test

NOTE: The wiTECH scan tool must be used to perform this recall. The

wiTECH software is required to be at the latest release level before

performing this procedure.

1. Connect the wiTECH scan tool to the vehicle.

2. Turn the ignition switch to the “ON” position, exit the vehicle and close the

doors.

3. If equipped with an Intelligent Battery Sensor (IBS), connect the IBS

connector.

4. Connect the negative battery cable.

5. Open the wiTECH Diagnostic application.

6. Starting at the “Select Tool” screen, select the row/tool for the wiPOD device

you are using, then select “Next”.

7. Enter your “User id” and “Password”, then select “Finish”.

8. Turn the ignition switch to the “OFF” position for about 15 seconds, and then

back to the “ON” position. Observe the airbag indicator in the instrument

cluster.

The airbag indicator in the instrument cluster should illuminate for six to

eight seconds, and then go out. This indicates that the SRS is functioning

normally and that the repairs are complete.

If the airbag indicator fails to light or the light and stays ON, there is still an

active SRS DTC or malfunction.

9. Check and record all DTC’s and then clear all DTC’s.

10 Remove the wiTECH scan tool from the vehicle.

11. Return the vehicle to the customer.



Claims for vehicles that have been serviced must be submitted on the

DealerCONNECT Claim Entry Screen located on the Service tab. Claims

submitted will be used by FCA to record recall service completions and provide

dealer payments.

Use the following labor operation number and time allowance:

Labor Operation Time

Number Allowance

Replace clockspring, steering wheel

back cover, and steering column shrouds 19-S3-31-83 0.7 hours

Add the cost of the recall parts package plus applicable dealer allowance to your

claim.

NOTE: See the Warranty Administration Manual, Recall Claim Processing

Section, for complete recall claim processing instructions.

To view this notification on DealerCONNECT, select “Global Recall System” on

the Service tab, then click on the description of this notification.

All involved vehicle owners known to FCA are being notified of the service

requirement by first class mail. They are requested to schedule appointments for this

service with their dealers. A generic copy of the owner letter is attached.

Enclosed with each owner letter is an Owner Notification postcard to allow owners

to update our records if applicable.

Completion Reporting and Reimbursement

Dealer Notification

Owner Notification and Service Scheduling


All involved vehicles have been entered into the DealerCONNECT Global Recall

System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.

GRS provides involved dealers with an updated VIN list of their incomplete

vehicles. The owner’s name, address and phone number are listed if known.

Completed vehicles are removed from GRS within several days of repair claim

submission.

To use this system, click on the “Service” tab and then click on “Global Recall

System.” Your dealer’s VIN list for each recall displayed can be sorted by: those

vehicles that were unsold at recall launch, those with a phone number, city, zip

code, or VIN sequence.

Dealers must perform this repair on all unsold vehicles before retail delivery.

Dealers should also use the VIN list to follow up with all owners to schedule

appointments for this repair.

Recall VIN lists may contain confidential, restricted owner name and address information that

was obtained from the Department of Motor Vehicles of various states. Use of this information

is permitted for this recall only and is strictly prohibited from all other use.

If you have any questions or need assistance in completing this action, please

contact your Service and Parts District Manager.

Customer Services / Field Operations

FCA US LLC

Vehicle Lists, Global Recall System, VIP and Dealer Follow Up

Additional Information

This notice applies to your vehicle,

S33/NHTSA 16V-290

YOUR SCHEDULING OPTIONS

1. RECOMMENDED OPTION

Call your authorized Chrysler /

Dodge / Jeep / RAM Dealership

2. Call the FCA Recall Assistance

Center at 1-800-853-1403. An

agent can confirm part

availability and help schedule an

appointment

3. Visit our Recall Website,

recalls.mopar.com or scan below.

You can find your nearest dealer and

review all your scheduling options

from this website. You will be asked

to provide your Vehicle Identification

Number (VIN) to protect and verify

your identity. The last eight characters

of your VIN are provided above.

DEALERSHIP INSTRUCTIONS

Please reference Safety Recall S33.

IMPORTANT SAFETY RECALL AIRBAG CLOCKSPRING

Dear [Name],

This notification is being sent to you in accordance with the National Traffic and Motor

Vehicle Safety Act.

FCA has decided that a defect, which relates to motor vehicle safety, exists in certain [Model

Year Make Model] vehicles.

It is extremely important to take steps now to repair your vehicle to ensure the safety of you

and your passengers.

WHY DOES MY VEHICLE NEED REPAIRS?

The airbag clockspring on your vehicle[1]

may have been built with a steering column

clockspring that may ingest dust if the vehicle is subjected to extremely dusty environments.

Dust inside the clockspring could compromise airbag circuit(s), cause illumination of the

airbag warning light and/or a non-deployment of the driver airbag during a crash.

HOW DO I RESOLVE THIS IMPORTANT SAFETY ISSUE

FCA will repair your vehicle [2]

free of charge (parts and labor). To do this, your dealer will

replace the steering column clockspring, steering wheel back cover, and steering

column shrouds. In addition, your dealer will require your vehicle for proper check-in,

preparation, and check-out during your visit. Your time is important to us; please be aware that

these steps may require more time. The estimated repair time is one hour. We recommend that

you schedule a service appointment to minimize your inconvenience. Please bring this letter

with you to your dealership.

TO SCHEDULE YOUR FREE REPAIR CALL 1-800-853-1403

OR YOUR CHRYSLER, DODGE, JEEP OR RAM DEALER TODAY

WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED?

If you have already experienced this specific condition and have paid to have it repaired, you

may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [3]

Once we receive and verify the required documents, reimbursement will be sent to you within

60 days. If you have had previous repairs performed and/or already received reimbursement,

you may still need to have the recall repair performed.

We apologize for any inconvenience, but are sincerely concerned about your safety. Thank

you for your attention to this important matter.

Customer Assistance/Field Operations

Fiat Chrysler Automobiles US LLC

[Model Year and Model]

VIN XXXXXXXXXXXXXXXXX

VEHICLE PICTURE

LOGO

QR Code

http://www.recalls.mopar.com/

[1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information.

[2] If your dealer fails or is unable to remedy this defect without charge and within a reasonable time, you may submit a written complaint to the Administrator, National

Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, or you can call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to safercar.gov.

[3] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 21-

8004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement.

Note to lessors receiving this recall notice: Federal regulation requires that you forward this recall notice to the lessee within 10 days.

Mr. Mrs. Customer

1234 Main Street

Hometown, MI 48371

safety recall s33 / nhtsa 16v-290 airbag clockspring · 2016. 12. 19. · december 2016 dealer...

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