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SAFETY Stay safe and warm SAVING MONEY Trim winter heating bills COMMUNITY A helpful reminder to pay your bill SAFETY > > > SAVING MONEY > > > HEAT FOR LESS WITH TIPS, REBATES AND SPECIAL ASSISTANCE NEWS GAS COMPANY TIMELY TIP Need to relight your furnace’s pilot light? We’ll be glad to do this for you — at no cost to you. Schedule your appointment before the first cold snap arrives and you’ll beat the last-minute rush for this popular service. Go to www.socalgas.com/service/ where you can place, view, or even cancel your service order. socalgas.com 1-800-427-2200 TDD: 1-800-252-0259 To help promote the safe and efficient operation of your furnace: Schedule an annual inspection of your furnace with a licensed, qualified professional or The Gas Company SM . Never store anything near your furnace that might interfere with normal appliance airflow. Clean inside the burner compartment of built-in, vented wall furnaces once a month during the heating season to prevent lint build-up. Never store or use flammable products in the same room or near any gas or heat-producing appliances. Flammable products include gasoline, spray paints, solvents, insecticide, adhesives, foggers, varnish, cleaning products and other pressurized containers. Central forced air furnace filters should be checked monthly for lint build-up during periods of furnace use and cleaned or replaced if necessary. Make sure central forced air furnace filter access panels are securely in place. If not properly secured, you may risk carbon monoxide poisoning. NOW IS THE TIME TO CHECK YOUR FURNACE FALL 2010 INSIDE THIS ISSUE... Home heating is the biggest winter energy expense for most people — about 65 percent of a typical residential gas bill, followed by 20 percent for water heating and 15 percent for drying clothes, cooking meals and other uses. To keep winter heating bills down, try these tips: Lower your furnace thermostat by 3 to 5 degrees, health permitting. Clean or replace furnace filters as directed by the manufacturer. Remove dirt, lint and obstructions from all heating vents and furnace registers. Avoid the risk of carbon monoxide poisoning by checking the flame’s appearance. If you notice a yellow, large and unsteady gas appliance burner flame (with the exception of decorative gas log appliances), be sure to immediately contact a licensed, qualified professional or The Gas Company to have the appliance inspected. For more appliance safety tips, visit www.socalgas.com/safety/appliance.html. DID YOU KNOW > > > We have approximately 5,000 employees who are trained and ready to respond to natural gas incidents throughout our service territory. For more information on what we’re doing to help keep you safe, refer to our “Gas Matters” piece that is included in your November bill. Bring the sun’s warmth indoors by opening drapes, shades and other window coverings during the day. Close them at night to help retain the heat. Also offered to The Gas Company’s customers: Rebates for qualifying, high-efficiency gas furnaces, water heaters, clothes washers, dishwashers and attic/ wall insulation. A 20 percent discount through the California Alternate Rates for Energy (CARE) program and free energy-saving home improvements through the Direct Assistance Program (DAP) for qualifying limited-income renters and homeowners. For more information, visit us at www.socalgas.com or call 1-800-427-2200.

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SAFETY

Stay safe and warm

SAVING MONEY

Trim winter heating bills

COMMUNITY

A helpful reminder to pay your bill

1

S A F E T Y > > >

S AV I N G M O N E Y > > >

HEAT FOR LESS WITH TIPS, REBATES AND SPECIAL ASSISTANCE

NEWSG A S C O M P A N Y

T I M E LY T I P

Needtorelightyourfurnace’spilotlight?We’llbegladtodo

thisforyou—atnocosttoyou.Scheduleyourappointment

beforethefirstcoldsnaparrivesandyou’llbeatthelast-minute

rushforthispopularservice.Gotowww.socalgas.com/service/

whereyoucanplace,view,orevencancelyourserviceorder.

socalgas.com 1-800-427-2200 TDD:1-800-252-0259

To help promote the safe and efficient operation

of your furnace:

• Scheduleanannualinspectionofyourfurnacewitha

licensed,qualifiedprofessionalorTheGasCompanySM.

• Neverstoreanythingnearyourfurnacethatmight

interferewithnormalapplianceairflow.

• Cleaninsidetheburnercompartmentofbuilt-in,vented

wallfurnacesonceamonthduringtheheatingseason

topreventlintbuild-up.

• Neverstoreoruseflammableproductsinthesame

roomornearanygasorheat-producingappliances.

Flammableproductsincludegasoline,spraypaints,

solvents,insecticide,adhesives,foggers,varnish,

cleaningproductsandotherpressurizedcontainers.

• Centralforcedairfurnacefiltersshouldbechecked

monthlyforlintbuild-upduringperiodsoffurnaceuse

andcleanedorreplacedifnecessary.

• Makesure centralforcedairfurnacefilteraccesspanels

aresecurelyinplace.Ifnotproperlysecured,youmay

riskcarbonmonoxidepoisoning.

NOW IS THE TIME TO CHECK YOUR FURNACE

FALL 2010INSIDE THIS ISSUE...

Homeheatingisthebiggestwinterenergyexpenseformostpeople—about65percentofatypicalresidentialgasbill,followedby20percentforwaterheatingand15percentfordryingclothes,cookingmealsandotheruses.Tokeepwinterheatingbillsdown,trythesetips:

• Loweryourfurnacethermostatby3to5degrees,

healthpermitting.

• Cleanorreplacefurnacefiltersasdirectedby

themanufacturer.

• Removedirt,lintandobstructionsfromall

heatingventsandfurnaceregisters.

• Avoidtheriskofcarbonmonoxidepoisoningbychecking

theflame’sappearance.Ifyounoticeayellow,largeand

unsteadygasapplianceburnerflame(withtheexception

ofdecorativegaslogappliances),besuretoimmediately

contactalicensed,qualifiedprofessionalor

TheGasCompanytohavetheapplianceinspected.

Formoreappliancesafetytips,visit

www.socalgas.com/safety/appliance.html.

D I D Y O U K N O W > > > Wehaveapproximately5,000employeeswhoaretrainedandreadytorespondtonaturalgasincidentsthroughoutourserviceterritory.Formoreinformationonwhatwe’redoingtohelpkeepyousafe,refertoour“GasMatters”piecethatisincludedinyourNovemberbill.

• Bringthesun’swarmthindoorsbyopeningdrapes,

shadesandotherwindowcoveringsduringtheday.Close

thematnighttohelpretaintheheat.

Also offered to The Gas Company’s customers:

• Rebatesforqualifying,high-efficiencygasfurnaces,

waterheaters,clotheswashers,dishwashersandattic/

wallinsulation.

• A20percentdiscountthroughtheCaliforniaAlternate

RatesforEnergy(CARE)programandfreeenergy-saving

homeimprovementsthroughtheDirectAssistance

Program(DAP)forqualifyinglimited-incomerenters

andhomeowners.

Formoreinformation,visitusatwww.socalgas.com

orcall1-800-427-2200.

AVOID LATE PAYMENTS WITH A FRIENDLY REMINDERC O M M U N I T Y > > >

S E G U R I D A D > > >

A H O R R A R D I N E R O > > >

OTOÑO DE 2010

N O T I C I A S — T H E G A S C O M P A N Y

Thegasbillmayarriveatyour

homeeverymonth,but

rememberingtopayitisn’t

alwayseasy.

Ifthissoundslikeyouor

someoneyouknow,take

advantageofourThirdParty

Notificationprogram.Thisfree

programhelpstoavoiddisconnectionofgasservice.

How the program works:

• Selectatrustedthirdparty,suchasafriend,relative,or

socialagency,tohelpprovideyouwithareminderthat

yourbillispastdue.

• Ifyoureceiveapast-dueorgasshut-offnotice,acopyof

thenoticeisalsosenttoyourselectedthirdparty.

• Thepersonwhoreceivestheduplicatenoticecan

remindyouabouttheoverduegasbill.Thisindividual

isnotrequiredtopaythebill.

To enroll in the program:

• Downloadtheapplicationatwww.socalgas.com/assis-

tance/billnotification/.Mailingaddressinformationis

availableonline.

• Completeandsigntheapplication.

• Askthepersonyouselectedasyourthirdpartytoalso

signtheform.

Formoreinformation,callusat1-800-427-2200.

©2010SouthernCaliforniaGasCompany.Allrightsreserved.Alltrademarksarethepropertyoftheirrespectiveowners.Somematerialsusedunderlicense,withallrightsreservedbylicensor. CPrintedonrecycledpaperwithsoy-basedinks.29-101110300804.67M

socalgas.com/sp/ 1-800-342-4545 TDD:1-800-252-0259

Para ayudar a promover el funcionamiento seguro y

eficiente de su calefactor:

• Programeunainspecciónanualdesucalefactor

conunprofesionalcalificadoconlicenciaocon

TheGasCompanySM.

• Nuncaguardenadacercadesucalefactorquepudiera

interferirconelflujodeairenormaldelaparato.

• Limpieadentrodelcompartimientodelquemadorde

loscalefactoresdeparedempotradosconventilasuna

vezalmesdurantelatemporadadecalefacciónpara

evitarlaacumulacióndepelusa.

• Nuncaguardeouseproductosinflamablesenlamisma

habitaciónocercadecualquieraparatodegasoque

produzcacalor.Losproductosinflamablesincluyen

gasolina,pinturasenaerosol,solventes,insecticida,

adhesivos,nebulizadores,barniz,productosdelimpieza

yotrosenvasespresurizados.

• Losfiltrosdecalefactoresdeaireapresióndeben

revisarsecadamesparaverquenotenganpelusa

acumuladadurantelosperiodosdeusodelcalefactor

ylimpiarseoreemplazarse,siesnecesario.

• Asegúresedequelospanelesdeaccesodelfiltrodel

calefactorcentraldeaireapresiónesténfirmemente

ensulugar.Sinosecierrancomoesdebidopuede

correrelriesgodeintoxicarseconmonóxidode

carbono.

• Eviteelriesgodeintoxicarseconmonóxidodecarbono

revisandolaaparienciadelallama.Siobservauna

llamaamarilla,grandeeinestableenelquemador

delaparatodegas(conlaexcepcióndeaparatosde

leñosdecorativosdegas),asegúresedeponerseen

contactoinmediatamenteconunprofesionalcalificado

conlicenciaoconTheGasCompanyparaquese

inspeccioneelaparato.

Paramássugerenciasdeseguridadconlosaparatos

domésticos,visitewww.socalgas.com/sp/seguridad/

aparatosdomesticos.html

ÉSTE ES EL MOMENTO DE REVISAR SU CALEFACTOR

Lacalefaccióndelacasaeselmayorgastodeenergíaeninviernoparalamayoríadelagente—alrededordel65porcientodeunafacturaresidencialtípicadegas,seguidoporel20porcientoparacalentarelaguay15porcientoparasecarlaropa,cocinaryotrosusos.Paramantenerbajaslasfacturasinvernalesdecalefacción,pruebeestassugerencias:

• Bájelealtermostatodesucalefactorentre3y5

grados,silasaludlopermite.

• Limpieoreemplacelosfiltrosdelcalefactorsegún

indiqueelfabricante.

• Quiteelpolvo,lapelusaylasobstruccionesdetodas

lasventilasdelacalefacciónylos

registrosdelcalefactor.

• Permitaqueentreelcalordelsol

abriendolascortinas,persianasy

otrosrecubrimientosdeventana

duranteeldía.Ciérrelosenlanoche

paraayudararetenerelcalor.

También se ofrece a los clientes de The Gas Company:

• Reembolsosencalefactores,calentadoresdeagua,

lavadorasderopa,lavaplatosyaislamientodeático/

pareddealtaeficienciaquecalifiquen.

• Un20porcientodedescuentoatravésdelprograma

TarifasAlternasparaEnergíaenCalifornia(CARE)y

mejorassincostoparaahorrarenergíaencasaatravés

delProgramadeAsistenciaDirecta(DAP)parainquilinos

ypropietariosconingresoslimitadosquecalifiquen.

Paramásinformación,visiteporInterneten

www.socalgas.com/sp/ollameal1-800-342-4545.

CALEFACCIÓN POR MENOS CON SUGERENCIAS,REEMBOLSOS Y ASISTENCIA ESPECIAL

Siestáapagadoelpilotodesucalefactor,conmuchogustoloreencenderemossincostoparausted.Puedeevitaresperar,debidoalaltoniveldepedidosdeestepopularservicio,programandosucitaantesdequelleguelatemporadadefrío.Llámenoshoymismoal1-800-342-4545parasolicitarserviciooinclusocancelarlosiesnecesario.

S U G E R E N C I A O P O R T U N A