safety: it isn’t rocket science …or is...
TRANSCRIPT
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SAFETY: It isn’t Rocket Science
…or is it?
APMA Forum January 29, 2015 Presented By: Carl Morello, PE, ARM, ALCM AFiS AVP Safety & Health, Zenith Insurance Company
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SAFETY: It isn’t Rocket Science …or is it?
• Safety vs. P-Q-P • Safety First? • 1986 Space Shuttle Disaster • Accident Investigation Weaknesses • Loss Analysis Shortcomings
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Responsibility for Safety?
• Who has the responsibility for safety?
• Who has had that responsibility thrust upon them?
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Safety First
• Safety First
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Safety First
• Safety (is never) First
• What really is first?
• P-Q-P
• Profits – Quality - Production
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Fatal Work Injuries
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Fatal Work Injuries
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Fatal Work Injuries
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Fatal Work Injuries
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Hazards and Exposures
• Identifying • Correcting • Responsibility
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Rocket Science
• 1986 Space Shuttle Challenger Disaster • Circumstances
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Normalization Of Deviance
• Natural Human Tendency to Take a Shortcut (especially in pressure situations)
• To Accept a Lower Standard of Performance – Nothing Bad Happens – Next Time, Tempted to do Again – Lose sight of Deviance
• Bar IS Lowered
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Normalization of Deviance
• Accepting something never expected, never understood
• When your life is on the line, you want the best team supporting you
• Not one that takes short cuts
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Normalization of Deviance
• Predictable surprises • NO shortcuts
• If you feel you need to take a shortcut,
Take a timeout
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Countdown to Teamwork
Astronaut/Professional Speaker/Mountaineer/Author Astronaut Richard “Mike” Mullane 1301 Las Lomas Rd. NE Albuquerque, NM 87106 Email: [email protected] PH: 505-242-8087 (h/o) PH: 505-463-9001 (mobile) Website: www.MikeMullane.com YouTube Channel: www.YouTube.com/user/AstronautMikeMullane Face Book: www.facebook.com/pages/Astronaut-Mike-Mullane/124294290921529?=wall
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Statistics
• Downstream measure • Measure a failure in the system • <1% of undesired events result serious
injuries – measured and used for determining
inspections, awards, etc.
• Industry norms?
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Safety First?
• Safety statements, slogans, incentives
• Warm and fuzzy vs. reality
• Role of: – management – employees – safety department
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When Does Safety Become First?
• Only after someone gets hurt
• For short time afterwards
• Business as usual
• Back to Normal
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When Does Safety Become First?
• Only after someone gets hurt
• For short time afterwards
• Business as usual
• Back to Normalization of Deviance
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What is a Job Hindrance?
• A situation, condition, or event that interrupts or interferes with the orderly progress of the job.
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What is an Accident?
• An undesirable event that results in harm to persons, damage to property, or both, usually occurring suddenly and unexpectedly; sometimes having taken significant time to reach the point of occurrence.
• Accidents can be major job hindrances.
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What is an Incident?
• Like an accident, an undesired event, usually occurring suddenly and unexpectedly, but without the resulting harm to persons or damage to property.
• Referred to as a: Near-Miss.
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Poor Management Causes Accidents
• Accidents are a breakdown in the management system
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Poor Management Causes Accidents
• Accidents are a breakdown in the management system
• Management has: – Ultimate authority – Ultimate responsibility – Ultimate accountability
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Luck Factors
• Factor #1 – Accident or incident
• Factor #2 – Business interruption – Property damage – Injury
• Factor #3 – Severity
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Accident Investigations
• Purpose?
• When to conduct? – Accident – Incident – Operational
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Why Conduct Investigations?
• Objectives – Improve supervisory skills by presenting a method - a
formal approach - for conducting effective accident investigations.
– Instill the importance of investigating accidents to
identify true operational inefficiencies.
– Eliminate a Normalization of Deviance mindset
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Accident Investigation Failures
• Poorly completed
• Fault-finding
• Wrong people
• Miss the true operational issue
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Responsible Condition
• The condition(s) that, if eliminated, should result in no further repetition of the particular loss, accident, incident, or other operational problem…under the same set of circumstances.
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People Select
Place
Train
Lead
Material Select
Place
Handle
Process
Equipment Select
Arrange
Use
Maintain
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Loss Analysis
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What should I work on?
Forklift Safety
Chemical Safety
Repetitive Motion
Confined Spaces
Heat Illness Lockout/ Tagout
Motor Vehicle Safety
Hearing Conservation
Fall Prevention
Material Handling
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What should I do?
RTW
Employee Training
Injury & Illness Prevention Program
Ergonomic Evaluation
Safety Meetings
Special Service Tools
Supervisor Training
Safety Inspections
Zenith Training Resources
Safety Committee
Field Site Visits
JSAs
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Vilfredo Pareto
1848 – 1923
“Pareto Principle”
“80 – 20 Rule”
?
1904-2008
“Juran Principle”
“Vital Few and Trivial Many”
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Single-level Loss Data Analysis
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All 18 WC Claims
8 Strain Injuries
Injury Type Body Part
7 Back Injuries
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Focus:
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Injury Type
All 58 WC claims for $227,339.
incurred
Department
Task
Object
13 strains in Housekeeping from handling laundry,
$99,449. incurred
22% of claims (frequency) resulted in 44% of claim costs (severity)
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Your Loss Information Resources
• Paper Loss Runs • Fancy Charts & Graphs
– Single level…Thanks a lot!...for nothing
• Ask for a database • Develop basic Excel skills
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Loss Data Analysis
Pattern Search
Accident Location Accident Date & Day Accident Time Accident Type Attorney Involvement Body Part Claim Cost Employee Age & Gender Employee Dept. Employee Name Employee Position Full/Part Time Injury Type Length of Employment Lost Work Days Medical Provider Report Date Return to Work Date Shift Supervisor Tool/Equipment Involved Litigated Work Tasks Location Code
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Location Codes
• Not just for multiple locations • Departments • Shifts
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Is Your Safety Incentive Program Discriminatory?
• Rate-based programs
• Behavior-based programs
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Conclusions
• Profits keep you in business • Management must be involved safety
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Conclusions
• Recognize Normalization of Deviance – Natural Human Tendency to Take a Shortcut
(especially in pressure situations) – To Accept a Lower Standard of Performance
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Conclusions
• Accident Investigations – Not a fault-finding mission – Identify responsible conditions – Correct operational inefficiencies
• Loss Analysis – Get good data – Multi level approach – Remember:
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Countdown to Teamwork DVD Astronaut/Professional Speaker/Mountaineer/Author Astronaut Richard “Mike” Mullane 1301 Las Lomas Rd. NE Albuquerque, NM 87106 Email: [email protected] PH: 505-242-8087 (h/o) PH: 505-463-9001 (mobile) Website: www.MikeMullane.com YouTube Channel: www.YouTube.com/user/AstronautMikeMullane
Face Book: www.facebook.com/pages/Astronaut-Mike-Mullane/124294290921529?=wall
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Zenith Insurance Company/ZNAT Insurance Company Corporate Office: 21255 Califa Street, Woodland Hills, CA 91367. © 2014 Zenith Insurance Company. All rights reserved. Zenith and TheZenith are registered U.S. service marks.