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Safety for all

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Page 1: Safe Track

Slide #2 -Secondary Benefits of an Observation and Feedback Process

Page 2: Safe Track

Slide #2 - Primary Benefits of an Observation and Feedback Process

Background and Primary Benefit of anObservation and Feedback Process

Background

• Observation and feedback processes have been around for 30 years

• Thousands of companies in Canada, the United States and around the world have used them successfully

• Process is non-punitive

• Doesn't replace anything already doing (accident/incident investigations, inspections, training, emergency preparedness, etc.)

• Observe with permission only (no spying)

SAFETRACK Overview

Primary Benefit

• Typical injury reductions are 60-90% in 3-5 years.

Page 3: Safe Track

Slide #3 - Secondary Benefits of an Observation and Feedback Process

Secondary Benefits of anObservation and Feedback Process

SAFETRACK Overview

1. Improve participation

2. Reduce accidental equipment damage

3. Reduce downtime

4. Reduce costs (profitable investment)

5. Improved housekeeping

6. Increase in positive reinforcement for safe behavior

7. Improved data and trending

8. Improved communications

9. More/better improvement suggestions

10.Reduction in unsafe conditions/improved ergonomics

11.Improved awareness (eyes and mind on task)

Page 4: Safe Track

Slide #4 - The Two Types of Safe Behavior

Two types of safe behavior:

1. Prevent incident or injury in the first place.

2. Prevent incident or injury from being more severe.

SAFETRACK Overview

Page 5: Safe Track

Slide #5 - Positive Reinforcement

Positive Reinforcement

SAFETRACK Overview

• On-going safe behaviors: eyes on task, body position out of the line of fire, balance, traction, grip are difficult to enforce

• Positive reinforcement works better

• Meaningful positive reinforcement requires observation (or being videotaped)

Page 6: Safe Track

Slide #8 - Primary & Secondary Benefits

Primary and Secondary Benefits of anObservation and Feedback Process

SAFETRACK Overview

1. Improve participation

2. Reduce accidental equipment damage

3. Reduce downtime

4. Reduce costs (profitable investment)

5. Improved housekeeping

6. Increase in positive reinforcement for safe behavior

7. Improved data and trending

8. Improved communications

9. More/better improvement suggestions

10.Reduction in unsafe conditions/improved ergonomics

11.Improved awareness (eyes and mind on task)

12. 60 - 90% injury reductions

Page 7: Safe Track

Slide #10 - Welcome to Unit #1

Welcome toSAFETRACK Unit #1

Introduction to Critical Behaviors

• Thanks for coming

• Agenda/schedule for course

• Housekeeping items

SAFETRACK Unit #1 - Introduction to Critical Behaviors

Page 8: Safe Track

Slide #13 - Success Factors and Pitfalls

Success Factors and Pitfalls

SAFETRACK Unit #1 - Introduction to Critical Behaviors

Page 9: Safe Track

Slide #14 - Action Plans

Action Plans

SAFETRACK Unit #1 - Introduction to Critical Behaviors

• Success Factors and Pitfalls will be re-visited at the end of Unit #4

• (If need be) Action Plans will be developed

Page 10: Safe Track

Slide #15 - Unit #1 Conclusion 1

Unit #1 Conclusion

SAFETRACK Unit #1 - Introduction to Critical Behaviors

• Observing for critical behaviors is efficient

• On-going safe behaviors like Eyes On Task can be improved with positive reinforcement

• Positive Reinforcement requires observation (or being videotaped)

• Observation takes skill and effort

• Many potential benefits

• Also success factors and pitfalls

Page 11: Safe Track

Slide #17 - Welcome to Unit #2

Welcome toSAFETRACK Unit #2

Observation Skills

• Thanks for coming

• Housekeeping items

• Unit #1 - Looked at Critical Behaviors

• Unit #2 - More on Observation Skills

1. Planning the Observation2. Approaching the Observation3. Observing with Permission4. Observing with Variety

SAFETRACK Unit #2 - Observation Skills

Page 12: Safe Track

Slide #18 - Unit #2 Conclusion

Unit #2 Conclusion

• Need to plan the observation (not just walk by).

• Observation requires skill and practice

• Observation triggers the starting point for communication/feedback

• Next unit “Communication Skills” is probably the most important - it’s where the improvement comes from...

SAFETRACK Unit #2 - Observation Skills

Page 13: Safe Track

Slide #19 - Review of Unit #2

Review of Unit #2

• Need to plan the observation (not just walk by).

• Observation requires skill and practice

• Observation triggers the starting point for communication/feedback

• “Communication Skills” is probably the most important unit - it’s where the improvement comes from...

SAFETRACK Unit #3 - Communication Skills

Page 14: Safe Track

Slide #20 - Positive Correction 1

Positive Correction

• Ask, Don’t Tell

• Find Gaps

• Resistance

SAFETRACK Unit #3 - Communication Skills

Page 15: Safe Track

Slide #21 - Positive Correction 2

Positive Correction

Q: “What’s the most important thing about resistance?

A: “The most important thing about resistance is to recognize it, and don’t get drawn into an argument.”

In most cases it’s better to ask questions instead of telling the person what to do (unless of course it is life threatening or very serious)

SAFETRACK Unit #3 - Communication Skills

Page 16: Safe Track

Slide #22 - Positive Reinforcement

Positive Reinforcement

SAFETRACK Unit #3 - Communication Skills

• Show concern

• Get input

• Have fun

Page 17: Safe Track

Slide #23 - End Upbeat

End Upbeat

SAFETRACK Unit #3 - Communication Skills

• Always end your observations upbeat

Page 18: Safe Track

Slide #24 - Why talk with people working safely?

Question:

SAFETRACK Unit #3 - Communication Skills

Why talk with people working safely?

Page 19: Safe Track

Slide #25 - Primary & Secondary Benefits

Primary and Secondary Benefits of anObservation and Feedback Process

1. Improve participation

2. Reduce accidental equipment damage

3. Reduce downtime

4. Reduce costs (profitable investment)

5. Improved housekeeping

6. Increase in positive reinforcement for safe behavior

7. Improved data and trending

8. Improved communications

9. More/better improvement suggestions

10.Reduction in unsafe conditions/improved ergonomics

11.Improved awareness (eyes and mind on task)

12. 60 - 90% injury reductions

SAFETRACK Unit #3 - Communication Skills

Page 20: Safe Track

Slide #26 - Unit #3 Summary

Unit #3 Summary

• Big Picture

• Positive Correction• Ask, don’t tell

• Find gaps

• Resistance

• Positive Reinforcement• Show concern

• Get input

• Have fun

• End Upbeat

SAFETRACK Unit #3 - Communication Skills

Page 21: Safe Track

Slide #27 - Unit #4 Overview 1

Unit #4 Overview

• End of classroom, not the end of the learning or skill development

• Going to put all 5 steps together:1. Plan to observe2. Observe for Critical Behavior3. Discuss / Feedback /

Reinforcement4. Record and Track5. Analyze and Improve

SAFETRACK Unit #4 - Summary

Page 22: Safe Track

Slide #28 - Unit #4 Overview 2

Unit #4 Overview

• Emphasis on:• Record and Track

• Analyze and Improve(only touched on these so far)

SAFETRACK Unit #4 - Summary

Page 23: Safe Track

Slide #29 - Conclusion

Unit #4 Conclusion

• End of class, beginning of process

• Learning and skill improve with practice

• Start with someone easy-going

• Use post observation analysis checklist to get better

SAFETRACK Unit #4 - Summary

Page 24: Safe Track

Slide #30 - Primary & Secondary Benefits

Primary and Secondary Benefits of anObservation and Feedback Process

1. Improve participation

2. Reduce accidental equipment damage

3. Reduce downtime

4. Reduce costs (profitable investment)

5. Improved housekeeping

6. Increase in positive reinforcement for safe behavior

7. Improved data and trending

8. Improved communications

9. More/better improvement suggestions

10.Reduction in unsafe conditions/improved ergonomics

11.Improved awareness (eyes and mind on task)

12. 60 - 90% injury reductions

SAFETRACK Unit #4 - Summary

Page 25: Safe Track

Thank-you

Page 26: Safe Track

Slide #32 - Primary & Secondary Benefits

AGENDAHalf-Day Steering Committee Training

SAFETRACK Follow-up and On-going Improvement

Process is primarily employee driven and run i.e. management and supervision participate but no more than anyone else (e.g. one observation per month).

1. Validate data from cards• Is it accurate (are all boxes checked)?• Does it include an appreciation of likelihood and

severity (from back of card)?• Do the observations cover all areas, all shifts,

different types of work, etc.?• Overall, does it reflect what is happening?

2. Tabulate data/generate graphs• % safe all plant and by dept./area• % participating• % participating fully• patterns in at-risk behaviors• trends in at-risk behaviors

3. Interventions and recommendations• basic theory• designing interventions• tracking improvement• interventions for overall plant trends• recommendations to work group committees

4. Selection of work group committees• size and number of participants• selecting key players

5. Modify and customizing theobservation card• adding new critical behaviors• deleting critical behaviors• company logo on cards

6. Promotion and publicity• discussing trends at safety meetings• posting graphs and reports• posters• newsletters• recognizing participants who made extra efforts• organizing celebrations for milestones achieved

7. Developing and recognizing champions• achievement oriented• accessible to everyone

8. Orienting new employees andtraining new observers• explaining process and reasons to new

employees• organizing and delivering training to new

volunteers

Page 27: Safe Track

Slide #2 -Secondary Benefits of an Observation and Feedback Process