o Impact of Globalization o Kenya - Structure and Telecommunication o Safaricom Ltd. Overview o Overarching Issue and Actions Takeno Mckinsey 7S Model o Future steps

Agenda

Globalization

o Economic Growth o Access to New Markets o Increase Domestic Labor Demand o New Technology

o 8.4% of GDP o Annual growth 20%o Expected to

contribute 10% to the country’s GDP by 2017

o Area 581,309 sq.km

o Capital Nairobi o Government

Presidential o GDP $ 154,595

Billion o Population

45,010,056

Structure of Kenya

Telecommunication Industry

Safaricom Overview

Source: Safaricom Sustainability Report 2015

o 25 million subscribers o 20000 agents across the countryo 4129 Employeeso Ownership structure:

40% Vodafone 35% government 25% individual and corporate

investors

True Economic Value Loss

Estimated at 30 Billion KES

Corruption

Source: True Economic Value Report, KPMG 2015

Key StepsAnti-Bribery and Corruption Framework

o Ethics Committee

o Bribery and Corruption Risk Assessments

o Whistle Blowing Policy and “Hot Line”

o Ethics Trainings

o Due Diligence

o Investigations Procedures

Action Taken

Source: AB&C program, KPMG

Impact of Change

Source: Safaricom Annual report 2015 Source: Safaricom sustainability report 2015

Mckinsey 7S model o Discipline Management Process

o Recruiting process

Shared Values

Structure

System

Style

Staff

Skills

Strategy

Human Resource Interview

Account Interview

Phone Simulation Interview

Core Skills Training

Product Training

Future Steps

Organizations must have an end to end solution that drives its values and policies in its people, internally and externally