sack your clients
TRANSCRIPT
Sack Your Clients
You don’t have to work with someone just because they want to
work with you, or because they are offering you money.
Yes, more money is good to have but NOT from the wrong sources/people. NO amount
of money is worth getting involved with the wrong client. It’s GOT to be a win/win
for your client and YOU.
When you take money from the wrong client, that’s a FAIL/FAIL. Don’t even think
about it.
And if you are in the middle of working with someone right now, or you didn’t follow your
own rules and have a ‘client from hell’, then don’t think that you can’t sack them. Of
course it depends on what agreements you have in place, and the clients you attract,
but YOU ARE THE BOSS! Act like one.
Some signs that it could be time to part ways with your client and
terminate your relationship….
Your client doesn’t accept responsibility for things that they should be accepting responsibility for or what they have agreed to do.
Your client starts moaning to you, or worse ABOUT you. If it’s the latter, then my personal stance is to come down on that person like a ton of bricks. It’s only happened once in my 7 years in business, thankfully. I value my reputation above ALL else and if someone starts to mess with it… quite simply, God help them.
YOU start moaning about your clients. Alarm bells! Ding Ding!!
You have the absolute final say in who you get to work with and by extension
who you fill your life with.
That’s why you MUST be absolutely clear in your message and your marketing and the
actual words you use on a DAILY basis about what you stand for, who you are, and who
you work with. Don’t be using fancy, razzle dazzle language or marketing speak – that
doesn’t get to the heart of YOU and ultimately, no matter what you are offering, it’s
YOU that people pay to work with.
For example, I repeatedly say I work with actiontakers, fast thinkers and fast decision
makers. I haven’t got time to dither about when it comes to helping my clients so I
expect them not to dither about when it comes to THEIR own lives and work.
That’s not to dismiss the times when you have genuinely given a client cause to
complain and they have a legitimate reason to. You accept responsibility in those
instances and you put things right and back on track.
Being your own boss means that you get to make the rules.
Here are some of my business and client rules around what I will do and what I expect.
This is just the tip of the iceburg, but it gives you some idea of how I work and what
some of my boundaries are.
I will be open with my clients.
I will share my knowledge.
I will answer questions fully and honestly.
I will not put limits on my help.
I will keep to our agreements.
I will tell them my stories.
I will be straight with them.
I will be on time with them.
I will give them my FULL attention when we are in conversation.
I will respect their honesty and privacy.
I will not share without their permission.
I won’t give in to their excuses for them not taking action and getting
results.
I won’t molly coddle clients. Let’s get on track and take action.
I won’t put up with them wasting my time, or being late. Repeat offenders
won’t get to work with me as I will find their lack of organisation too
annoying.
I won’t listen to ‘poor me’ and moany mcmoan moans who don’t accept
full responsibility for themselves, their lives and their results.
My clients will fit in with my schedule which will allow generous time
together.
My clients will pay for my services in advance and they will never haggle.
My clients are happy, positive, productive, creative, appreciative,
independent, straightforward and action takers.
Stay tuned as I think I’ll write some more about my Business & Client Rules soon!
ABOUT Karen Strunks is a speaker and
author and helps daring, rebellious,
nonconforming women create a No
Compromise life and business doing
exactly what they love.
Ten years ago she left her ‘cubicle cage’ and made a break for
freedom to follow her passions; from dominatrix, to
photographer, to social media and marketing teacher to today,
empowering women to step away from the norm, break the rules
and follow their passions.
Her work has been featured in print, TV and radio such as The
Guardian, BBC, Radio 4, Time Out NYC, The Telegraph, BBC
Radio Wales, and she has worked with national and international
brands.
Karen regularly speaks at conferences and lectures at
universities on entrepreneurship, and about her story of leaving
the 95 to pursue a life less ordinary. Come and join Karen's
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