PERSONAL PROFILESustainable Development Masters student with a wealth of management and project experience. Seeking opportunities to use my creative, organisational and networking skills to tackle inequality and climate change by transforming local and global food systems.

EDUCATION MSc Sustainable Development in Practice (in progress) - UWE, Bristol. BSc (Hons) Psychology Degree (2:1) - University of Southampton, 1999. A-levels: Mathematics - Pure & Stats. (B); Art & Art History (B); Biology (C) - Gosford Hill Sixth

Form College, Oxfordshire, 1996. 9 GCSE’s including: Mathematics (A); English Language (B); Double Science (A,A) - The Cooper

School, Oxfordshire, 1994.

KEY SKILLS AND EXPERIENCETeam & project management: Led a team of marshals at the Bristol ‘People’s March for the Climate, Justice & Jobs’ in November

2015. An estimated 3000+ attended the march, raising awareness of these urgent issues. Delivered multi-stakeholder projects within tight timescales whilst managing day-to-day workload

(e.g. replacement of call logging & asset management system; upgrade of 1000+ laptops; urgent software fault which increased workload by 2000%). With careful planning and effective communication all projects were delivered on schedule whilst maintaining Aviva’s service levels.

Recruited and trained a team of analysts to implement new quality controls, resulting in a marked improvement in Computershare’s customer communications (scores rose from 76% to 95% in 10 months).

Actively supported development of Aviva’s Asset Management Team, leading to many staff members progressing to more technical roles within the IT Department.

Awarded silver in Aviva’s nationwide recognition scheme for ‘positively embracing change’ (achieved 100% customer satisfaction while handling a substantial increase in call volumes).

Communication & networking: Raised the profile of Computershare’s new quality initiatives through networking events,

engaging presentations and the building of positive relationships with key stakeholders. By creating a strong collaborative working environment all new quality measures were well received and smoothly integrated.

Facilitated full-day, quarterly service review meetings with Second Step’s Leadership Team. By engaging and supporting all Service Managers well in advance I was able ensure 100% attendance and effective, positive meetings, where all attendees were able to contribute to strategic decisions.

Designed clear, meaningful quality assurance reports and instigated open, honest feedback mechanisms at Computershare. By taking a firm but flexible approach I was able to positively influence behaviour and begin to change the working culture.

Data management, analysis & reporting: Developed the accuracy of Aviva’s asset & stock control systems, which reduced the amount of

surplus IT equipment purchased each year. I was personally awarded a ‘Get Smart Award’ for salvaging kit that would have otherwise been disposed (£15k+ saved).

Sabrina King sabrina_king@hotmail.com

Collated and analysed data on active travel choices while volunteering in the Research & Monitoring Unit at Sustrans. The data from the 50+ project beneficiaries was then used to influence policy decisions by demonstrating the positive health effects of active travel.

Improved monitoring and reporting processes at Second Step (enhanced data quality & collection processes; reviewed & clarified KPIs; instigated & led monthly meetings with service managers) - enabling Board decisions to be based on accurate, meaningful information.

CAREER SUMMARY

Quality Assurance Manager Computershare May 2015 – Sept 2016

Established a new Quality Assurance Team within the Share Plans department, with an initial focus on quality checking shareholder communications.

Line managed three Quality Assurance Analysts.

Operational Business Manager

Second Step Jan 2014 – Mar 2015

Reported to the Director of Services. Developed quality and governance processes across 19 mental health services. This was an interim role to cover maternity leave.

IT Asset Controller Aviva Sept 2005 – Dec 2013

Line managed four Asset Management staff as well as a subcontracted Hardware Engineer. Responsible for receipt, configuration, dispatch, tracking, auditing and disposal of IT hardware for

2000+ users. As well as supporting major infrastructure projects.

IT Service Desk Analyst Aviva 2003 – 2005

First line support for IT incidents and requests, over the phone and by email. Responsible for team training and operational procedures.

PROFESSIONAL DEVELOPMENT Inspirational Leadership – 2016 Microsoft Excel – Intermediate (2012); Advanced (2016) Microsoft Access Database Administration: Levels I & II - 2012 Health & Safety Risk Assessor (Manual Handling; COSSH) – Last refreshed 2012 PRINCE2 Foundation – 2011 Aviva Management Training Programmes – 2007 and 2012 ISEB ITIL Configuration Management – 2009 Lean Six Sigma: Green Belt – 2009 ISEB ITIL Foundation – 2005 Train the Trainer – 2004

HOBBIES AND INTERESTSMuch of my free time is dedicated to creative and sociable activities: renovating my house; painting and drawing; theatrical design challenges; board games with friends; summer festivals and (when time and finances permit) soaking up other cultures in far-flung lands.

References available on request