Sabrina Doss-Warren

5304 Kiska Avenue Birmingham, Alabama 35224

sdosswarren0211@gmail.com (205) 531-2471(Cell) (205) 781-6016(Home)

SKILLS

Excel at interfacing with others at all levels to ensure organizational goals are attained.

Possess excellent interpersonal, analytical, organizational, written, & oral communication skills.

Knowledgeable in Microsoft Office, Windows, Internet, and Records Management.

EDUCATION

2013-2015 Strayer University Birmingham, ALMaster of Science Degree/Public Administration

Graduation Date 9/2015

1998-2003 Miles College Fairfield ALBachelors of Arts Degree in Political Science

Graduation Date 5/2003Political Science ClubAdvisor, August 2004-Present ,President, August 2002-May 2003Secretary, August 2000-August 2002

EXPERIENCE HIGHLIGHTS

December2015- Present Cloud and Willis, LLC Birmingham, AL Legal Assistant

Assist attorneys in preparing for trials and court proceedings. Support attorneys in a legal office. Investigate the facts of cases and ensure that all relevant information is considered. Identify appropriate laws, judicial decisions, legal articles, and other materials for

assigned cases. Compile, analyze, and organize information. Gather exhibits. Prepare written reports. Prepare legal arguments for lawsuits. Draft pleadings and motions filed in court. Secure affidavits. Assist attorneys during trials. Organize and track files from case documents and make them available and easily

accessible to attorneys. Draft contracts, mortgages, and separation agreements. Prepare tax returns.

Establish trust funds. Plan estates. Supervise other law office employees. Delegate responsibilities. Maintain financial records. Search legal literature stored in computer databases and on CD-ROM. Track hours and bill to clients.

February2015-December2015 Cloud and Willis, LLC Birmingham, AL Legal Collector

Developed all professional correspondence for customers. Administered multiple skip tracing system for customer information.

Ensured compliance to financial information and credit reports.

Monitored financial information and credit reports for delinquent accounts.

Performed negotiation for all settlement offers as per company guidelines.

Assisted in research for all legal accounts for customer assets.

Monitored inbound and outbound calls for debtors.

Coordinated with customers to resolve all collection issues.

Coordinated with customers for due credit card accounts.

Performed research for all consumer information.

Assisted in negotiation for all delinquent bills accounts.

Ensured compliance to state regulations and FDCPA.

Utilized online skip tracing system to research for all customer accounts.

Determined effective payment plan for negotiated accounts.

Maintained regular follow up on debt accounts on regular basis.

Performed negotiation on various different channels.

July2013-September2014 US Title Loans Birmingham, AL Store Manager

Ensure all store personnel immediately welcome and greet customers as they enter the

lobby. Ensure each Store Associate offers the same exceptional customer service on a consistent basis regardless of the relationship – every time, every client. Ensure telephones are answered in accordance with customer service standards. Responsible for store audits and file management.

Responsible for appraisal of vehicles and determines condition and value of the vehicles.

Completes collection calls daily Prepare daily night deposits Process daily payments Process loan documents Explain loan agreements with customers.

April2012-January 2013 BBVA Compass Birmingham, AL Associate Manager

Ensure all branch personnel immediately welcome and greet customers as they enter the

lobby or motor bank. Ensure each Branch Associate offers the same exceptional customer service on a consistent basis regardless of the relationship – every time, every client. Work closely with the Assistant Branch Manager to ensure Lobby Management is workings effectively to proactively reduce wait time. Assist in larger, more time-consuming transactions. Assist the Assistant Sales Manager with the problem resolution process. Be the leader channel engagement educating customers to appropriate delivery

channels for more customers servicing options. Ensure telephones are answered in accordance with customer service standards. Develop Individual Action Plans (IAP) to assist in achieving your individual goals and follow the Branch Action Plan (BAP) to obtain branch goals. Responsible for all audit reviews behind the Branch Associate line. to limit risk to bank and customer continuity. Ensure proper vault controls are in place and maintained and the banking center is

within assigned office cash limit. Ensure proper controls are in effect for placing deposit item holds, as needed.

Prepare order and balance incoming and outgoing shipments of currency. Ensure daily review of Alerts distributed by Corporate Security. Ensure vault and each Branch Associate is balanced at the end of each day. If necessary, personally assist other Branch Associates with balancing. Supervise the transfer of surplus money to and from the vault. Prepare over and short transactions and coordinate with Cash Balancing and Proof Departments, errors, corrections and general account information. Open night depository vault and assign processing of contents. Ensure balancing of consignment items. Ensure ATMs are balanced daily, work is processed and machines are adequately supplied with forms and money. Review Currency Transaction Reports (CTRs) and Monetary Instrument Logs (MILs)

for reporting consistency and accuracy. Complete quarterly/semi-annual compliance training by set deadlines.

April2011-April2012 Woodforest National Bank Hueytown, AL Retail Banker

Responsible for cash/checking deposits, processing loan payments, opening accounts, getting

direct deposits accounts activate atm/debit cards. Cash handling, customer service, balance drawer, petty cash, and place orders for

inventory. Initially hired as entry-level teller; promoted due to accuracy, speed, and skills. Maintained proper cash limits, cashed checks, accepted deposits, and issued

cashier's checks, money orders, traveler's checks, cash advances, wire transfers and funds transfers. Open up new checking and saving accounts.

January2009-Present Grace4Life Ministries Houston, TX Chief Administration Officer (Part-time Nonprofit)

See that all committees are following correct society practices as well as in line with the strategic vision of the society.

Meet with committees on a regular basis throughout their terms of office to ensure all activities are running correctly.

Participate in approval of all committee media before it is printed or posted with the guidance from the VP of Corporate Relations and Communications.

Provide committees with the Grace 4 Life Ministries Manual and update it if needed. Ensure that committees manage their budgets and they do not expand more than

their projected revenues, as outlined in the financial policies.

REFERENCES

Furnished Upon Request