Saba LMS Saba LMS Deployment ManagerDeployment Manager

The MonologueThe Monologue• Effective, efficient leaderEffective, efficient leader• Positive, contagious energyPositive, contagious energy• Able to see issues or process steps Able to see issues or process steps

through several different lenses through several different lenses • Big Picture View - how a decision or issue Big Picture View - how a decision or issue

would interact with all the working parts would interact with all the working parts • Always willing to listen to your Always willing to listen to your

ideas/concerns and then objectively take ideas/concerns and then objectively take the responsibility to make the decision the responsibility to make the decision and taught others how to listen and taught others how to listen 

The MonologueThe Monologue• Developed a sense of teamDeveloped a sense of team• Recognized the special talents of each Recognized the special talents of each

team member and leveraged those team member and leveraged those strengthsstrengths

• Able to hold others accountable without Able to hold others accountable without berating or demeaning themberating or demeaning them

• Able to help people away from “the ledge”Able to help people away from “the ledge”• Helps maintain perspective even in Helps maintain perspective even in

changing timeschanging times

The MonologueThe Monologue• Has a good ear for when someone is Has a good ear for when someone is

starting to feel overwhelmed, and takes starting to feel overwhelmed, and takes steps to make that person’s workload steps to make that person’s workload more manageable  more manageable  

• Is a straight-shooter Is a straight-shooter • Has managed to maintain good humor Has managed to maintain good humor

throughout the processthroughout the process• She can laugh on even the tough days, She can laugh on even the tough days,

which really helps keep optimism and which really helps keep optimism and morale upmorale up

Let’s Play LMS MailboxLet’s Play LMS MailboxSo how many LMS Box emails did the So how many LMS Box emails did the deployment team leads receive over deployment team leads receive over the life of the project?the life of the project?

Let’s Play LMS MailboxLet’s Play LMS Mailbox

Andy, Elaine and Michelle Andy, Elaine and Michelle receivedreceived

778778

Top TenTop TenEmails from the LMS Emails from the LMS Mailbox most likely to Mailbox most likely to arrive….arrive….

Top TenTop Ten10. 17 seconds before you start to shut down for the day10. 17 seconds before you start to shut down for the day

9. 22 seconds before you plan to go to lunch9. 22 seconds before you plan to go to lunch

8. During a Q and A session at the exact same time that 8. During a Q and A session at the exact same time that a critical Skype arrivesa critical Skype arrives

7. Two minutes after learning about a Centra outage7. Two minutes after learning about a Centra outage

6. Immediately after someone asks if we can extend 6. Immediately after someone asks if we can extend Saba’s timeout periodSaba’s timeout period

Top TenTop Ten5. Immediately before someone asks if we can edit 5. Immediately before someone asks if we can edit

approved course recordsapproved course records

4. 4.8 seconds after you remark “I haven’t received 4. 4.8 seconds after you remark “I haven’t received any mail from the LMS mailbox today”any mail from the LMS mailbox today”

3. Days that it doesn’t snow in Houston3. Days that it doesn’t snow in Houston

2. Hours when someone remarks that Saba’s online 2. Hours when someone remarks that Saba’s online registration should work like Amazon.comregistration should work like Amazon.com

Top TenTop TenAnd the number one time that mail from the LMS And the number one time that mail from the LMS box is most likely to arrive:box is most likely to arrive:

1. Every time that Hunter 1. Every time that Hunter laughslaughs

GuestsGuestsElaine Drake, Technical Specialist LeadElaine Drake, Technical Specialist Lead

Andy Evans, Training LeadAndy Evans, Training Lead

Michelle Jantz, Account Manager LeadMichelle Jantz, Account Manager Lead

Maxine Hepper, Deployment Team Co-LeadMaxine Hepper, Deployment Team Co-Lead

Sam Rhodes, Project LeadSam Rhodes, Project Lead

Thank You!Thank You!