saas maturity
DESCRIPTION
What are the characteristics of a mature SaaS company? This short presentation was intended to kick off a conversation among software company leaders in Dallas-Fort Worth on 4-8-14.TRANSCRIPT
SaaS Maturity
Software Leaders Meeting4-8-2014
My observations, experience, research, thoughts
OnSaaS Maturity
Model?
Business Model?Architectural Model?
Something More?
Business Model
Forrester’s Model
Architecture
Microsoft’s Model
1: Ad Hoc/Custom2: Configurable3: Multi-Tenancy4: Configurable,
multi-tenant, scaleable
My take…
Mature SaaS companies are Forrester 3-4 and Microsoft 4, with robust APIs but, more importantly, they view their product differently
Everything is part of the product:Functional and Non-Functional
Provisioning/BillingConfiguration/Customization
SandboxesHelp/Training
Even…Subdomains
SSOAPI Access
Compliance Requests (SSAE-16)Etc.
Anything worth doing is worth making it a feature
Otherwise it’s probably not worth doing
Making significant money (or treating it like a profit center) from
professional services or customizations is usually a sign,
IMO, of an immature SaaS organization
DiscussionBurke Autrey
Leadership for Software Companies
StrategyProduct Lifecycle
DevOpsProduct Management
Security and ComplianceDue Diligence