sa power networks - street light fault reporting...
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Street light fault reporting – help Page 1 of 8 V1.0
SA Power Networks - street light fault reporting help
Street light fault reporting combines SA Power Networks street light data with Google maps, to provide customers
with an easy interactive way to notify SA Power Networks when a street light is in need of repair.
You can report a fault in 3 easy steps:
Search - for the location of the street light
Select - the light which needs to be attended
Submit - enter your details and submit
Minimum requirements
Internet Explorer 7 or newer, Firefox, Chrome and Safari.
Javascript enabled.
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Step 1: Search Below are some examples of how you can search for the location of a light:
By: Street / suburb
By: Intersection
By: Bus / train / tram stop
By: Landmark / point of interest
Select the ‘Streets’ option
Type in a street address or
suburb and ‘left’ mouse click
from the suggested locations in
the list
Select the ‘Streets’ option
Enter ‘CNR of’ and then the
name of the two streets which
intersect, separated by an ‘and’
Select the ‘Landmarks’ option
Type in a landmark or point of
interest and ‘left’ mouse click
from the suggested locations in
the list
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Enter the bus stop address (as
suggested in the example) and
‘left’ mouse click from the
suggestions in the list
Select the ‘Streets’ option
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Click ‘Search’ 3
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Note: Not all landmarks are
available
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On screen instructions A banner next to the Search button provides guidance and information to assist you in using the
tool:
Zoom in to a closer level to display lights (minimum of 50m / 200ft) (lights will be
displayed on screen as green circles and red diamonds)
Map is in the process of loading the street lights
Select the light that needs to be reported (Green is available to be reported, red has
previously been reported)
Search for a new location in South Australia (SA Power Networks only maintain lights in
South Australia)
SA Power Networks only has street lights in South Australia.
Street light fault reporting – help Page 4 of 8 V1.0
Locating a light Once the searched location is displayed, depending on the amount of detail entered in the search
you may need to zoom in further, pan around or use satellite view to locate the light to be reported.
Zoom In
Lights will only be displayed at a minimum zoom level of 50m/200ft.
To zoom in closer try one of the following methods:
Double ‘left’ click your mouse on the map
Use the scroll wheel on your mouse
Click the + on the on screen controls (dependant on internet browser)
Pan around
To help find the light you may need to pan around.
To pan around try one of the following methods:
Press and hold the ‘left’ mouse button and move the mouse to the required area
‘Left’ click the arrow buttons in the direction you would like to go
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Satellite view
To help find the light you may find the satellite view useful.
To select satellite view ‘left’ click the ‘satellite’ view button
Result of the same location:
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Step 2: Select
Select the light if it is available to be reported by ‘left’ clicking with the mouse button
Once a light has been selected the following fault report screen will be displayed:
A red diamond-
indicates that the light
is currently reported.
A green circle-
indicates that this light
is available to be
reported
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Step 3: Submit
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Select the fault with the light
Enter your contact details.
Your details are saved for
each report until you close
your browser
Enter the words in the image
(if prompted)
Indicate if you would like to
receive an SMS when the light
has been attended
Once you have successfully
completed the fault report
you will be presented with a
reference number
Please keep a copy of this
number for future reference
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Click Submit 5
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