s1 new website content march 2015 version: 1. 01. home main banner content a “we make customer...

S1New website content

March 2015Version: 1

01. Home

Main Banner

Content A“We make customer service via digital channels very easy”

Link to: What we do

Content B“Want to know how it works? Ask for a demo and we will show you our platform from within.

Link to: Ask for a demo (form) (it could drop down over the banner)

S1 – Content DocumentPage 1

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Three reasons to choose us Subhead: “S1 is the Platform that helps you improve your relationship between your company and your clients.We created a platform that grows and evolutes; a platform that adapts to your needs.” Reason 1: We integrate all your digital channels.Subhead: We support all the digital channels very easily in one single place. Social Networks (Twitter, Facebook, YouTube), Chat, Web contact form, e-mail and SMS Reason 2: We improve your customer Satisfaction.Subhead: “We allow you to provide your clients the right answer at the right time via the channel they chose. Reason 3: We reduce your customer care costs.Subhead: Reducing contact interactions, management time and IT costs Call to action1: Find more reasons to choose usLink to: Reasons to choose us Call to action2: I want a demo!Link to: Ask for a demo (form)


01. Home

In our users’ words User 1: “Without this solution it would have been impossible to understand what goes on with social media and how to organize replies through all the digital channels”Reference: Juan Manuel de Carollis. Hotel Division Manager - Despegar.com User 2: “Thanks to S1 we could establish a uniform Internet brand identity. We increased customer service availability through new channels. We became more competitive.”Reference: Carola Córdoba. Call Center Manager – Canal Digital Claro User 3: “S1 allowed us to broaden our service package and we transformed to a Contact Center from a Call Center”. Reference: Ramiro Raffoni. Contact Center Manager - ProvinciaNet Closing: “See more of our users’ experiences” (call to action)Link to: Our Users.


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Hot off the press BlogHeadline: “Our Mexican partner Eficasia continues to grow in Digital Channels with S1.”Link to: Full article in the blog NewsHeadline: “S1 chosen by Afore XXI Banorte”Link to: Full article in the blog NewsHeadline: “S1 solid platform includes new functionalities”Link to: Full article in the blog


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Users (clients) space Headline: “We help these companies to integrate their digital channels”Call to action: “Want to join us?”Link to: Ask for a demo / Proposal


02. Discover us BioOur company was founded by Argentine capital and entrepreneurs: young, modern, led by a group of experts in operations and technology applied to customer contact centers, social networks and web systems development. Before creating S1, we developed our career working in Senior positions with the most important international companies of this industry in the Ibero-American market.

Besides, we led projects in different markets and countries, such as:


• Banking• Health care• Transport• Entertainment• Mass consumption• Insurance• Telecommunications• Technology• Argentina

• Mexico• Brazil• Venezuela• Chile• Spain• UK• USA

Through our S1 platform, we currently help these companies to manage their customer service: Claro, Despegar.com, Banco Provincia, Nextel, Eficasia, Emtelco, among others, in Argentina, Colombia, Peru, Mexico and Brazil. We manage an average of 200.000 daily interactions.

02. Discover us

S1 Creatives’ Team

Leo Sujoluzky, the evangelizer (the one who sells) Oscar Torres, Technology (the Pampeano geek) Marcelo Morales, Customer Service and Support (the one who talks to clients) Diego Monroy, Technology (the Patagonian geek) Emanuel Casella, Sales (the other client evangelizer)


Note: The bio will include the photo and the position of every staff member plus the LinkedIn icon to access the CV online and a “+” symbol to see a brief summary (see annex) in situ, tooltip-like.

02. Discover us

Where we areText: “We offer our services everywhere in the world. We already reached Argentina, Colombia, Peru, Mexico and Brazil.” Map pointing out the following countries: Argentina, Colombia, Peru, Mexico and Brazil. Contact information: Send us your message to:[email protected] or chat with us right now (link to online chat)


mailto:[email protected]

02. Discover us

Let’s talkText: “Talk with us. We would like to help you improve your relationship with your clients. We listen to you through our web contact form or our social networks...” We find the contact form below.


03. Reasons to choose us

What we doText: “We improve your relationship with your clients thanks to our platform, which allows you to implement better practices to unify your Digital Channels.” List of benefits:Reason 1: We integrate all your digital channels.Subhead: We support all the digital channels very easily in one single place. Reason 2: We improve your relationship with your clients.Subhead: We allow you to provide your clients the right answer at the right time via the channel they chose. Reason 3: We reduce your customer care costs.Subhead: We reduce traffic and interactions for a given issue to the minimum.



What we do Reason 4: Flexibility and AdaptabilitySubhead: We developed a platform that grows and evolutes every day, adapting to the needs of every client. Reason 5: Our Users speak for usSubhead: Major companies that trust us speak in first person, explaining how S1 improved their management. Reason 6: We understand support as a continuous improvement. Subhead: We developed an area fully devoted to monitor operations and bring ideas and improvement opportunities. We involve in our clients’ operations.



How we do it (functionalities) Multiple channelsWe integrate web communication channels (e-mail, Twitter, Facebook, YouTube, SMS, Webchat and web contact forms, or others, as requested) in a single platform, managing all the communications in a single place. Automatic message distributionWe create smart message routing according to different service levels per channel and priority. Messages are routed to specific areas according to keywords or ownership of the message issuer.When routing configuration is not needed, the default setting is FIFO: the first incoming message is the first to be assigned to the first available executive. CasesOur platform allows creating a case upon receipt of a message in any enabled channel, incorporating further messages into the same case.You can manage your cases per status: Solved, Pending, Pending response, and also reassign cases to other areas, when applicable. Case and messages traceability and a case and contacts search engine will be available.



Functionalities MessagesMessages can be self-tagged (classified) according to different variables per mention (such as precedence, language, product, keywords, amount of followers, Klout, etc) in order to route the case accordingly, offering automatic replies, discarding messages, etc. It also allows sending and receiving attached documents and relating different social network accounts or digital addresses to one client.With S1 you will reply or comment through a single platform, keeping control of all replies. You will also know your client’s available and unified information, such as basic data, amount of followers and sent messages. Predetermined alarms and actionsOur platform allows you to generate alarms per message issuer, content, words, etc. In turn, the platform includes a module of configurable business rules that allows messages to be self-classified, routed to different areas or operators, filtered, replied, self-solved, or even muting posts, among many other functionalities.



Functionalities Historical ReportsOur platform includes historical reports for every operation available per hour, day, week and month, as well as per the operator’s productivity (solved cases, resolution time, amount of messages per case, etc.) or case status: scheduled, solved, pending response; per Reasons for resolution and no resolution: type, channel, period; per amount of messages: total, per channel or period (hour, day, month); per amount of cases: total, per channel, period (hour, day, month) or case classification through tagging. DashboardOur dashboard shows you the operation in real-time along with the status of operators, cases, queues, etc, with configurable graphics. You can set up different dashboards per user profile.



Functionalities Quality and Customer SatisfactionTo guarantee customer service quality, you can set up templates to ensure fast and accurate responses from your operators; you can also prohibit words and apply spell check in all answers. And generate customer satisfaction surveys. Call to action 1: “I want to know all the functionalities”Download PDF Call to action 2 (visually, the most important one): “Want to know more? Ask for a Demo!” Form with demo request loaded.


Note: Below the functionalities, there are two calls to action: one, for the user to download a PDF file (see “Funcionalidades Full Descargable.docx”) with all the functionalities; and another one, in highlights, for the user to ask for a demo (by clicking there, the form for that purpose should pop up).


Want a Demo? Ask for a demo and we will show you our platform from within. Preloaded form with “ask for a demo” option.



Frequently Asked QuestionsIf you want to know more, go to our FAQ section and satisfy your curiosity. If you can’t find the answer you were looking for, you can send us your question! Link to: Frequently Asked Questions.


Note: See frequently asked questions in the annex.

04. Our Users

Headline: “Some of our users say...” Call to action: “Want to join us?”Link: Ask for a demo / Proposal Clients’ testimonials: User 1: “Without this solution it would have been impossible to understand what goes on with social media today and how to organize replies through all the digital channels.”Reference: Juan Manuel de Carollis. Hotel Division Manager - Despegar.com User 2: “Thanks to S1 we could establish a uniform Internet brand identity. We increased customer service availability through new channels. We became more competitive.”Reference: Carola Córdoba. Call Center Manager – Canal Digital Claro User 3: “S1 allowed us to broaden our service package and we transformed to a Contact Center from a Call Center.”Reference: Ramiro Raffoni. Contact Center Manager - ProvinciaNet User 4: “Thanks to S1 we could support a great volume of transactions in an organized and systematic way, with real-time monitoring to ensure the service levels required by our customers.”Reference: Victor Pimentel – Operations Director with Eficasia - Mexico


05. Hot off the press

Read us Headline: Our Mexican partner Eficasia continues to grow in Digital Channels with S1.Subhead: Last Wednesday, November 26, on the 51st floor of Torre Mayor building in Mexico City and during the annual presentation to their outsourcing services clients, Eficasia introduced their new electronic media solution supported by S1Gateway along with the advances and growth experienced throughout 2014. Link to: Full article in the blog


http://eficasia.com/


News Headline: “S1 includes new functionalities in their solid platform”Subhead: “With the aim to improve their users’ management and help them offer a higher quality customer experience, S1 incorporated new quality functionalities to their platform: customer satisfaction surveys, configurable templates and a list of “forbidden” words.” Link to: Full article in the blog



Better Practices Headline: “S1 chosen by Afore XXI Banorte”Subhead: S1 platform was chosen by Afore XXI Banorte – the most important pension funds management company in Mexico – to manage their customers through Eficasia contact center. Link to: Full article in the blog


S1 Creatives TeamLeonardo SujoluzkySummary: Leonardo is SlotOne Consulting Team and S1 Director and Co-founder. Consultancy agency specialized in Outsourcing, Teleworking, BPO and development of applied technology. He holds a Master’s Degree in Strategic Marketing and a Bachelor’s Degree in Marketing, with 18 years of experience in the Contact Center and Business Process Outsourcing industry. He has worked in the US and several LATAM countries. He lived in Mexico and Spain for 5 years, where he developed as an Executive Director with TeleTech. Specialized in OffShore, Contact Center Operations Consolidation, Teleworking and On Demand services.Besides, he is a conference speaker on subjects related to Web 2.0, SocialMedia, Teleworking, Contact Centers and Customer Service through traditional and alternative channels. Oscar TorresSummary: SlotOne Consulting Team and S1 Technology Director and Co-founder. He holds a Bachelor’s Degree in Computer Science, with 15 years of experience working at the Technology field for customer service centers. He was the Vice President on Global Operations with Networksolutions and on Software Development with TeleTech, responsible for leading 300 engineers in 12 countries from 5 continents. He is the author of a great amount of software solutions applied to the contact centers’ industry, among which he stands out as the co-author of:Monitoring Service Personnel, US patent 7558382Shared Call Center Systems and Methods, US patent 20080019500Both solutions are still in effect and provide service to more than forty thousand (40,000) concurrent workstations.

S1 Creatives Team

Marcelo MoralesMarcelo is highly experienced in managing corporate customer care teams. He joined SlotOne in early 2013 as a partner-consultant through the enterprise he co-founded, IDENTICx (Integration and Development for Companies on New Information Technologies, Communication and (x) Connectivity, - from its Spanish acronyms). Currently, he is the Customer Care and Support and User Experience Manager.Between 2005 and 2010 he was the Interior Manager with SODEXO Motivational Services and the Remote Sites Commercial Manager with SODEXO On-site Services. He started his corporate career in commercial management for SodexhoPass-Luncheon Tickets client companies in 1996. Diego Monroy UrrozDiego joined S1 in 2014. He studied Mathematics and Computer Science. He has more than 11 years of experience in the technological industry, serving in different areas, such as: IT support, networks, databases and programming. This allowed him to access different important technologies, such as Cisco, Oracle, Sql Server, MySql, .NET, Java and PHP.He has been part of TeleTech, Microsoft, Web.com and Juggle global teams for the last 8 years, and he started out in the computer business with venture capitals, driving forward the successful relaunching of GirlsAskGuys.com.

Frequently Asked Questions

Is it possible to integrate S1 to other Software? Yes: S1 includes messaging API and Case API. We count on a professional services area that will evaluate the integration to any CRM. Our team has successfully integrated different types of CRMs. How is the service charged? The service cost includes the following items: Initial implementation cost: Including advice, initial configuration and training.Development hours: If specific configurations are needed for every client, development hours will be charged at market price. For example: the design of a web form with several fields or a specific report different from standard S1 reports.Monthly fee per agent license. Additional campaign cost: One campaign includes a group of channels with one account per channel. A Twitter account, a Facebook account, an e-mail account, etc.Tech support: The license includes standard tech support and service on call 24 hs. In case of specific tech or functional support, charges may apply separately.As per our policy, we include all the services in the license cost. If a client needs a functionality currently not available, our team will evaluate if the new functionality would represent a benefit for all the clients. If so, it will be developed at no cost, available to all.

Frequently Asked Questions

Can the software be installed at the client’s data center? Yes; however, we do not recommend this.We offer our Software as a cloud hosted service.We could check the possibility of hosting the software in the client’s Data Center on a case-by-case basis. Can we integrate WhatsApp? WhatsApp does not have an open API at this time. So, although it could be integrated, we cannot guarantee continuity or support for this communication channel. Can we integrate other channels or Social Networks? Yes, any channels with API can be integrated.We’ve noticed that certain channels, such as GooglePlus or LinkedIn, Instagram and Blogs have almost zero traffic, but they could be integrated if the client requires so.

s1 new website content march 2015 version: 1. 01. home main banner content a “we make customer...

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