C U R R I C U L U M V I T A E

Steve Ryan

A high achieving senior manager with hands on experience in the competitive

food retail sector is available to take on a fresh challenge. A career in food has

seen Steve Ryan expend his energy and skills with only two fmcg retailers

which is testimony to his loyalty and the value placed on him by his employer.

Widespread and far reaching restructuring within his former employer has

given the marketplace a great opportunity to secure the services of a high

energy, business focused, retail professional. A talent spotter who has actively

influenced, coached and guided numerous colleagues into successful careers

whilst delivering his own business goals and targets consistently.

Skills & Achievements

All Round Manager – IT literate, problem solver, self starter, hands on experience in

roles throughout the store management hierarchy

Business Leader – latterly responsible for 28 supermarket stores generating annual

turnover in excess of £850m

Community Partner – energised the area employee base to support the company’s

charity fundraising on behalf of Sue Ryder and delivered the highest monies raised

by any area across the company plus work alongside the Sue Ryder organisation to

galvanise how to get all store teams on board.

Compliance Manager – took ultimate responsibility for food safety, security

adherence, health & safety practices. Working alongside internal auditors to support

and achieve the best results.

People Promoter – actively developed & evolved members of the stores team from

all levels to ensure career progression & optimum performance. Developed and

delivered training days to get 54 of his store colleagues through to the position of

duty manager.

Innovator – piloted a number of new roles and initiatives on the area prior to roll out

across the company including “Community Champions”; ”Duty Managers”; ”Service

Coaches”; “Compliance Coaches”.

Customer Service Champion – the area under Steve’s management consistently was

judged to be a ‘5 star’ achiever, the highest measure of customer service &

satisfaction within the Morrisons group.

Trouble Shooter – selected to join the senior management team of a store which

was high turnover but massively problematic with issues of absenteeism / poor

standards / hygiene issues / high staff turnover / zero development, coaching and

engagement of team in store. In the time Steve Ryan was in the store it won the

coveted “Grocer 33” and 5 of Steve’s team are now Store General Managers within

the Morrisons estate.

Fundraiser – personally led a team of senior managers on two long distance bike

rides to fundraise on behalf of company nominated charity. An opportunity not only

to raise funds for the charity but to engage/challenge/cajole a high performing team

in store to achieve the same outside the store.

Skills Holder – competent and capable in recruitment, managing people,

departmental management, cafe operations, petrol station operations, checkout

protocols, back office tasks, customer service. Obviously well versed in the “Market

Street” concept as operated by Morrisons comprising fish / salad bar / deli / cake

shop / bakery / meat departments.

Challenge Embracer - Involved in disciplinary actions at all levels including dismissal.

Involved in opening brand new stores from accepting responsibility for the empty

shell through all stages of implementation to launch day and beyond. Cradle to grave

experience has also seen Steve managing store closures including counselling and

mitigating the impact upon departing colleagues.

Work Experience

1995 to 2016 Wm Morrison Supermarkets plc, Bradford

2011 to 2016 Regional Operations Manager, East of England Note: from 2011 to 2015, the title of the post was Area Manager. The post reports to an operational director

and member of a management board which, in turn, reports to the executive board.

Responsible and accountable for all aspects of the day to day running and strategic direction

of 28 stores in the Lincolnshire, South Yorkshire, Cambridgeshire area.The area ran from

Cambourne/Cambridge to Scarborough. Against a backdrop of a weekly turnover exceeding

£17m, postholder managed & developed KPI’s and ensured compliance with all aspects of

company procedure & protocol.

Within the ‘league table’ of operating areas / regions, this region was a premier performer

consistently in the upper reaches of the table and was often cited by the company as an

exemplary contributor to the overall trading fortunes and brand enhancement of the

company.

Over and above the stores within the area, the postholder had direct relationships with

distribution centres, head office functions and compliance instruments.

During tenure, the company opened 8 new stores in the area ranging from 7000 sq ft to

40000 sq ft with the postholder being the driver to achieve the timetable and definitive

profile of the store in each instance.

2009 to 2011 Store General Manager, Swadlincote, South Derbyshire Note: the post reported to the Area Manager.

Responsible for the day to day running of this supermarket outlet which was a new addition

to the Morrisons network of stores. Quickly established the store in the area as the

supermarket of choice for the local community with the result being that J Sainsburys chose

to invest in a major store upgrade in a bid to compete and other smaller chains closed their

operations.

2007 to 2009 Deputy General Manager, Holyhead Rd, Coventry

Whilst in post was given extraneous duties and responsibilities as a member of the induction

team working to integrate Safeway stores and staff into the Morrisons practices, protocols

and culture.

2003 to 2007 Deputy General Manager, Binley, Coventry Note: the post reported to the Store General Manager

This store was one of the largest outlets in terms of turnover in the Morrisons group at that

time however it was rife with operational problems. The postholder was awarded the post

as a direct result of a reputation for a strong, motivational management style. Significant

improvements were recorded during his tenure.

2000 to 2003 Assistant Deputy Manager, Burton on Trent Note: the post reported to the Deputy General Manager

During the course of this tenure, the postholder was cited by the company for stopping an

armed robbery at the store.

1995 to 2000 Departmental Manager, Derby Note: the post reported to the Deputy General Manager

Held responsibility for a number of departments within the store during tenure.

1985 to 1995 Kwiksave

Held a number of store management roles and a training role which involved travelling

across the country delivering training packages to employees.

1983 to 1985 NAAFI

Held the post of Retail Assistant with the Armed Forces retailer in Germany.

Education

GCSE / O Level level qualification including English & Maths

Contact

Stephen P Ryan

3 Warton Lane

Austrey

Atherstone

CV9 3EJ

Tel: (01827) 830343

Mob: 07875 049431

Email: steve.ryan1@hotmail.com

DOB: 24/05/65

Excellent health, fitness fanatic (cycling, weight training, kick boxing) / Non Smoker / Non

Drinker / enjoys live music, cinema, reading, holidays. Has lived all over the world including

Singapore, Germany & Belgium.