Thank You

June 2014

s m a r t n e w s

KL/AF/DL/AZ Incentive

Supplier News

Competition

Winner‘s Section

Staff Corner

smartnews Competition

Star of the Year 2013

If you have any comments or suggestions, please contact Danielle Ives.

Village Incentive

HOTEL OF THE MONTH

VILLAGE URBAN RESORTS

We are delighted to be the Hotel brand of the month for June.

We are running a weekly quiz for everyone at ATPI, which will drop in your in box each Monday.

Every week, one lucky person will win a two night break at any Village Hotel.

For everything under one roof : www.VillageUrbanResorts.com

> Starbucks

> Velocity Health & Fitness

> Victory Pub & Kitchen

> Verve bar & grill

> Viva Urban Spa

> Buca di Beppo

> Victory Chop & Ale House

> Vinny & Vito

> The Hub

> conferences

> training

> teambuilding

> exhibitions

> private dining

> black tie events

> award ceremonies

> recruitment events

> themed events

> social events & tribute nights

Your Village Urban Resorts Account Manager is

Wendy White – wendy.white@devere.co.uk 07818 511966

On Wednesday 30th April Thistle hotels kindly

sponsored a Murder Mystery night for some of the Lowestoft staff at the Hatfield Hotel. There was a twist in the evening with not one but two murders!! Georgia Wicks correctly guessed the killer and their motive, winning a bottle of bubbly.

KLM/Air France promote their exclusive incentive for ATPI

As you all know KL/AF/DL/AZ are running a booking incentive for ATPI. To promote this fantastic incentive James Reeve

and his team called into each office with a creative challenge.

All the offices took part and were split into teams. Each team was named Team Air France, Team KLM, Team Alitalia or

Team Delta and was asked to make something that celebrated the airline or country, here are some of the results.

On Friday 2nd

May Lowestoft held a ―Colossal Bake sale‖ in aid of Help the Heroes, There were some delicious cakes made and bought. Well done Lowestoft as you raised a massive £131.80

On the 10th April Steven Bloy and Donna Somers from

team4H (our Glasgow Homeworkers) attended a VIP event at Glasgow Airport to celebrate the 10

th

anniversary of Emirates flying from Glasgow. To make the event EK flew in their newest A380, so the VIP guests could go on-board to view the aircraft.

We are pleased to bring you a snapshot of the

commendations received for the March‘s Star of the

Month, Stephanie Cowe from Aberdeen along with

Acting Operations Manager Anna Kruitbos.

Stephanie‘s nominations were:

Team and Client, in particular PPG - Subsea 7. There had been service challenges on this account in the last few months and Steph was asked to become a dedicated contact for this part of the business, which is very demanding and complex and it was going to be a challenge to move this forwards and would require strong resilience. Steph has been a travel consultant for a short time, however in that time has demonstrated her commitment to the role and worked 100% to make it work and worked especially hard with the key contact at PPG, Emily Carr. In the last month in particular Steph has received two commendations from Emily and more recently the below Recognition from Pam Robertson, Global Travel Supervisor at Subsea7 I was delighted to hear that Emily is happy with the service levels provided of late to PPG. Particularly I would also like to thank Steph for all her hard work and perseverance as I know it can be hard to turn things around in these situations however she deserves a commendation for this, I have always thought she had potential so it is fantastic that she has grown in confidence and is flourishing. Nominated By * Helen Gordon

If you‘d like to nominate your colleagues for Star of the Month sponsored by AVIS , please use the link below.

http://atpi.com/staff/nomination.html

Service Awards

‘Graeme Park joined Seaforths travel in 1994 from Air UK (now part of KLM) as operations team leader. During his career with ATPI Graeme has moved from being Assistant Operations Manager, to the training department and then onto Travelsystem where he is today. That is when he isn’t of course re-arranging the Aberdeen office with Steven Spalding where his tie wrapped cables are the ‘stuff of legend’. As most of you probably know his knowledge of Galileo and Travelsystem is probably the best within the company. To celebrate this amazing length of service the Aberdeen office splashed out and bought him.... crisps, chocolate and coke, which is all that Graeme eats unless he is abroad in a sunny country where a fruity Fanta is permissible.’ -Steven Spalding, Aberdeen Assistant Manager

Graeme Park Celebrates 20 Years

Gary Hance Celebrates 26 Years

‘Gary started as our Director and a shareholder in Aberdeen in 1988. Half of the original staff left on one day so Gary took up the reins and set about retaining the existing business and of course, getting more.

Gary had been in business travel since the 1970's. He was with Munros and Travel Centre in Aberdeen. Then spent several years with Denholm World Travel.

He was so successful that the office ran out of space and they moved into the current building, taking over two floors, Of course they now have the whole building.

Gary has always had an interest in technology and was integral in setting up the first company database before working closely with Travelsystem to gradually develop our systems.

In the 90's Gary initiated the work involved to get Ticket Window up and running, working closely with the software team to make it the very first self booking tool that actually worked in real time. He worked for many years to ensure that Ticket Window was rolled out across our clients.

As Seaforths transformed into ATPI Gary took a leading role as one of the main directors, involving himself in technology, operations, fares and yield.

He was just as likely to be found in London or Great Yarmouth as in Aberdeen.

He always looked to technology to resolve issues and improve efficiency.

He is a fully qualified aircraft pilot, often flying down from Aberdeen to Norwich in his own small aircraft. When you fly with him on scheduled flights it is always great to hear what he thinks is actually happening on the flight deck.

He loves cars and has owned several Porsche and Mercedes as well and many others. He is probably wondering where the last 26 years have gone but he has left his mark, of that there is no doubt.

Allan Schoenherr

ATPI Legend

Everything shown in ‗Staff Corner‘ is sent to us by you, so if you‘ve got anything you‘d like to see in a future

edition of smartnews please email your pictures and stories to danielle.ives@atpi.com

The Peoples Award

As you are all aware ATPI did extremely well at The People‘s Award‘s .

These awards are highly competitive and our nominations for Reservations Team of the Year (The Seadrill team) and Account Manager of the Year (Karen Isherwood) were shortlisted by a panel of experts from literally hundreds of entries. On Friday 23 May at a lunch time ceremony at the Park Plaza Hotel in Victoria, the moment of truth arrived and ATPI swept the floor! Then announcement came that the Seadrill team had won the Reservations Team of the Year. The ATPI table went crazy as Gemma, Alex, Nick, Zoe and Sue (representing the team) took to the stage to collect the award. We had barely absorbed the news when Karen Isherwood was announced as Account Manager of the Year. Ever the professional, Karen was unable to attend the awards as she was with Petrofac in the Middle East and the award was collected on her behalf by a very proud Karen Jackson.

Air Canada reveals new long-haul cabin

Air Canada has unveiled its new international interior product, two days after receiving delivery of its first B787 Dreamliner.

The airline will provide three cabins — International Class, Premium Economy and Economy — on its B787s and converted 777 aircraft. Each cabin will contain ergonomic seating, touchscreen in-flight entertainment, power outlets and USB ports.

International Business cabin

International Business class will feature fully-flat seats and, on the Dreamliner, will contain 20 Executive Pods with an "adjustable pneumatic cushion system that can be extended into a fully-flat sleeping position 80 inches in length".

The IFE system is 18 inches in this class. The B787's International Business cabin is laid out in a 1-2-1 configuration, while Premium Economy is 21 seats in a 2-3-2

configuration with 38-inch legroom, a 19.5-inch seat width, a seven-inch recline and a nine or 11-inch IFE system. Economy has 210 slimline seats in a 3-3-3 configuration with a nine-inch IFE screen.

Premium Economy cabin Air Canada will take delivery of 37 Dreamliners by the end of 2019, 15 of which will be 787-8s and the remaining 22 787-9s.

It received its first B787-8 on Sunday (see news May 19). Initially, the carrier will deploy the B787 on domestic routes, including Toronto to Montreal and Vancouver, for crew training

purposes. It will then be deployed on its first route proper to Tel Aviv, before it is added to Air Canada's Tokyo Haneda service in July

(see news, December 2013).

Economy cabin

Maiden flight: Air Canada's first B787 Dreamliner lands in Toronto on Sunday

Ben Smith, executive vice president and CCO, said: "We are very excited to debut today Air Canada's completely re-designed seating and cabin amenities for international customers following the arrival of our first 787 Dreamliner.

"As we continue to renew our international wide body fleet with the introduction of these next-generation, fuel efficient aircraft over the next five years, we look forward to offering our customers the very best in comfort and amenities."

aircanada.com www.businesstraveller.com

1.BA Boeing 767 -300 series

2. Virgin Boeing 747-400 series

3. KLM McDonnell Douglas MD-11

4. Qatar Airways Airbus A330 – 302 series

5. Air France A380 – 800 series

6. American Airlines Boeing 757

7. KLM Fokker 70

8. BA Embraer 190 – 100SR

Last month we asked how well you know your planes

and we only got a few responses, but I‘m pleased to

announce our winner is:

Lynn Button

With special mention to Cliff Fletcher who provided

every detail.

Well done Lynn and Cliff, your vouchers are on the

way.

Emirates April Incentive

Back in April Emirates ran our monthly incentive giving away

flights to Dubai!

I'm pleased to announce our winners below:

Leah Jones– Manchester Nikki Davey– Lowestoft

Carolyn Brown– London Kimberley Godbeer– Aberdeen

And the team who booked the most Australia and won the team

night out was: Team 3F in London.

Well Done!

KLM Africa Competition

KLM/Air France posted a mini quiz on the ATPI Academy

and we‘re pleased to announce our winner was Lisa

Rivett from Aberdeen.

Here is James presenting Lisa with a nice bottle of

Champagne.

Well done Lisa

Willie McPherson presenting Gary with a cake

This month we‘re starting our World Cup celebrations!

We are asking you which country does the shirt belong to. Send your answers to danielle.ives@atpi.com by the 25th June

to be in with a chance of winning £20 vouchers

Good Luck!

Welcome to this months smartnews

It‘s nearly time for United Airlines to move into the Queen‘s Terminal at London Heathrow. United are the first carrier to

move across on the 4th of June and others will follow, every two weeks.

We‘ve got some great incentives this month, our Gold suppliers KLM/Air France/Delta/Alitalia are giving away a mini

chocolate for every booking and plus some great prizes, including day trips to Amsterdam, Kindles, iPad Mini‘s and more.

Village Hotels are also running a weekly quiz which will be sent out every Monday where you can win a two night break.

We‘ve also got some lovely pictures from ‗The Peoples Award‘ where ATPI won two categories, and pictures of Gary

Hance and Graeme Park who are both celebrating over two decades at ATPI.

We hope you enjoy this issue.

Star of the Month

For those who may have missed the announcement earlier this year we thought you would like to see a photo of Karen Isherwood receiving her Star of the Year Award from Simon Bean.

Karen was the winner of our Star of the Month in March 2013 and for those of you that don‘t know her, Karen works within our Account Management team looks after clients such Petrofac, Debenhams, H&M and Pitney Bowes. Karen received a trophy and an iPad along with the honour of being our overall Star of 2013.