s c p010 moxley 091907 public version
DESCRIPTION
Full session information and video available on successforce.com.TRANSCRIPT
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PRM Product Road Map
William Moxley, salesforce.com
Adi Kuruganti, salesforce.com
Elay Cohen, salesforce.com
Sales: Channel and Partner Management
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Safe Harbor Statement
“Safe harbor” statement under the Private Securities Litigation Reform Act of 1995: This press release contains forward-looking statements including but not limited to statements regarding our expected future revenue, GAAP diluted earnings per share, expected tax rate, anticipated shares outstanding,and concerning the potential market for our existing service offerings. All of our forward looking statements involve risks, uncertainties and assumptions. If any such risks or uncertainties materialize or if any of the assumptions proves incorrect, our results could differ materially from the results expressed or implied by the forward-looking statements we make.
The risks and uncertainties referred to above include - but are not limited to - risks associated with possible fluctuations in our operating results and cash flows, rate of growth and anticipated revenue run rate, errors, interruptions or delays in our service or our Web hosting, our new business model, our history of operating losses, the possibility that we will not remain profitable, breach of our security measures, the emerging market in which we operate, our relatively limited operating history, our ability to hire, retain and motivate our employees and manage our growth, competition, our ability to continue to release and gain customer acceptance of new and improved versions of our service, customer and partner acceptance of the AppExchange, successful customer deployment and utilization of our services, unanticipated changes in our effective tax rate, fluctuations in the number of shares outstanding, the price of such shares, foreign currency exchange rates and interest rates.
Further information on these and other factors that could affect our financial results is included in the reports on Forms 10-K, 10-Q and 8-K and in other filings we make with the Securities and Exchange Commission from time to time, including our Form 10-K for the fiscal year ended January 31, 2007. These documents are available on the SEC Filings section of the Investor Information section of our website at www.salesforce.com/investor. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements, except as required by law.
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Winter 07 was a breakthrough release for PRM
Winter 07 PRM Release
Custom objects
Related lists
Activities, Notes, &
Attachments
Dependent picklists
Simplified administration
Lookups
Email Templates
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Opportunity Products was one of the most frequently requested enhancements for Spring 07
Spring 07 PRM Release
Opportunity products
Role hierarchy for partners
Change owner email
template
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Accounts was released shortly before Summer 07
Summer 07 PRM Release
Accounts in the portal
Direct Creation of
Opportunities
Tiered Pricing
Sharing to Roles & Internal
Subordinates
Contact Sharing
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There has been a great response from customers
Over 200% increase in customer base
45X times more PRM traffic than last year
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But there are a tremendous number of new features we want to deliver
Partner success
Channel program excellence
Our roadmap themes:
Salesforce to Salesforce integration
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Make partner sales reps more effective by sharing valuable Contact information
Expose Contacts tab in the partner portal
Leverage Contact Sharing to control which Contacts in an Account the partner can see
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Provide partners with a centralized location to manage all of their Tasks
Expose Tasks tab in
portal
Provides partners
with a consolidated
task list across Leads,
Opportunities, etc.
Important for task driven partner business processes
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Enable third party service partners by sharing Cases via the portal
Outsourced case management:
Assign cases to partners
Empower partners to manage
case resolution
Partners logging cases:
Allow partners to log cases
for customers
360º view with Customer
Portal
Portal for service partners too…
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Give partners insight into their business with reporting capabilities
Define custom reports for your channel partners
Allow partners to enter report parameters
Extensive reporting capabilities available now through partner
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TagShare RateSubscribe
Make it easier for partners to find important marketing collateral
Bringing the Wisdom of Crowds to Corporate Content Management
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Greater customization by leveraging S-Controls, web tabs, and more
Easier integration on portal
Build custom user interface
and mashups for partners
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Reduce the burden on Channel Managers and Channel Ops by delegating partner user administration
Allow partner admin to:
Create or deactivate
partner users
Reset passwords
Shield your organization from dealing with partner turnover
Restrict # of partner users each partner can have
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Give Channel Ops more administrative flexibility
Allow Channel Managers
to log in as partners but not
create partner users
Better accommodate industry consolidation:
Merge partner accounts
Change the account on a partner contact
Delete inactive partner contacts
Before After
Split Manage Partners permission
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Innovate by listening to your partner community
Get real time feedback
on your programs
Develop innovative new
programs
Build trust
The ideaExchange for partners!
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Allow channel managers to model partner hierarchies
Distributor
Reseller Reseller Reseller
Vendor
Reseller
Model Vendor Distributor Reseller relationships by allowing partners to own / manage other partners
VisibilityGrant partners visibility and administrative rights to users below them in the role hierarchy
2 tier, 3-tier, n-tier
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B2B Integration a $26B Challenge
“Goldman Sachs
estimates that last year…
$26 billion was
spent on B2B, or inter-
company, integration.
The minimum integration
costs start at $1
million, but can go up
from there quickly. http://www.perfectxml.com/Xanalysis/TSG/NewNewThing.asp
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All Our Deployments Standardized On One Platform
Why shouldn’t Salesforce
deployments automatically
be able to talk to each other?
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35,000 customers. One Network. Instant Integration.
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Introducing the Salesforce Network
UpdateSubscribe
Bringing The Power of the Community to Enterprise Collaboration
Invite Share
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First Target Use Case: PRM
No More Double Entry = Higher Adoption
Vendor Salesforce Org
Reseller/Broker Salesforce Org
Leads
Opportunities
Custom Objects
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Q & A
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What’s next?
Get a one on one demo
Get it now & start a pilot
Learn Morehttp://blogs.salesforce.com/prm/
http://www.appexchange.com