rxq.3.4.1 dual billing process flow distribution company supplier customer distribution company...

RXQ.3.4.1 Dual Billing Process FlowD

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Distribution Company reads

meter(s) (3.3.1.5)

Supplier receivesand processes

Customer payment(3.3.2.2)

Customer receivesbill for energy

Charges(3.3.2.1)

Supplierprepares andrenders billfor energy(3.3.2.1)

Customer payssupplier

for energy Charges(3.3.2.2)

Customer receives bill for distribution charges

(3.3.2.1)

Customer pays Distribution Company for distribution

charges(3.3.2.2)

Distribution Company receives

and processesCustomer payment

(3.3.2.2)DistributionCompany prepares

and renders billfor distribution charges

(3.3.2.1)

Document# 10-1B

Distribution Companysends usage data

to Supplier(3.3.1.5)

1

RXQ.3.4.1 Dual Billing Process FlowMeter Usage Cancellation and Rebilling Process

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Customer receivesrestated Supplier charges

(3.3.2.4)

Distribution Company sends

cancellation notice to Supplier(3.3.2.3)

Distribution Company determines thatinitial usage was

incorrect (3.3.2.3)

Supplier receives cancellation notice and

cancels charges in its billing system for incorrect usage

(3.3.2.3)

Distribution Company determines restated

usage(3.3.2.4)

Distribution Company sends

restated usage to Supplier(3.3.2.4)

Supplier receives restated usage

(3.3.2.4)

Supplier calculatesrestated charges and sends corrected bill to Customer

(3.3.2.4)

Distribution Company calculates

restated charges and sends corrected bill to

Customer(3.3.2.4)

Customer receivesrestated Distribution Company charges

(3.3.2.4)

2

Distribution Company cancels charges in its

billing system for incorrect usage

(3.3.2.3)

Time tofix & re-submit

(3.3.4.6)

RXQ.3.4.2 Consolidated Billing - Bill Ready Process Flow

Yes No

Yes

No

Yes

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Billing Partyreceives usage

data(3.3.1.5)

Billing Partycalculates its

charges(3.3.3.3)

Distribution Companysends usage

(3.3.1.5)

Non-BillingParty receives

usage data(3.3.1.5)

Non-Billing Partycalculates itscharges and

sends them toBilling Party

(3.3.4.1)

Billing Partyreceives Non-Billing Party

charges(3.3.4.1)

No

File properlyformatted

(3.3.4.3, 3.3.4.4 & 3.3.4.6)

Sends rejectionnotification

(3.3.4.3 & 3.3.4.6)

Rejection notice received

(3.3.4.3 & 3.3.4.6)

Time tofix &

re-submit(3.3.4.6)

Process Non-Billing Partytransactions

(3.3.4.4)

Account is billable

(3.3.4.3 & 3.3.4.6)

Send rejectionnotification

(3.3.4.3 & 3.3.4.6)

Rejectionreceived

(3.3.4.3 & 3.3.4.6)

Yes

Holdtransaction(s)

for next bill(3.3.4.7)

3

1

2

No

RXQ.3.4.2 Consolidated Billing - Bill Ready Process Flow C

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Non

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Non-Billing Party charges

in time for bill(3.3.4.7)

Yes

Yes

No

No

Yes

No

Customer receivesbill

(3.3.3.3 & 3.3.4.8)

Billing Partyprepares & rendersbill with all available

charges(3.3.3.3 & 3.3.4.4 )

Hold for next billas specified in Billing Services Agreement

(3.3.4.7)

Billing Partyperforms canceland rebill (unless

other actionspecified in

Billing Services Agreement)(3.3.4.8)

Send rejectionnotification(3.3.4.7)

Non-Billing Party resubmits for next bill

(3.3.4.7)

Holdtransaction for

next bill(3.3.4.7)

Delaycaused by Billing

Party(3.3.4.7 & 3.3.4.8)

Transactionsheld from prior periods

(3.3.4.7)

4

1

2

Non-Billing Partycalculates corrected

charges andsends them to

Billing Party(3.3.4.10)

RXQ.3.4.2 Consolidated Billing - Bill Ready Process Flow Meter Usage Cancellation and Rebilling Process

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-

No

Yes

Billing Party receives restated usage data and cancels charges

in its billing system for incorrect usage(3.3.4.9 & 3.3.4.10)

Non-Billing Party receives

restatedusage data and cancels

charges in its billing system for incorrect usage(3.3.4.9 & 3.3.4.10)

Distribution Companydetermines initial usage

was incorrect; sendscancel usage noticeand restated usage(3.3.4.9 & 3.3.4.10)

Billing Partycalculates corrected

charges(3.3.4.10)

Billing Party receives Non-Billing Party

charges(3.3.4.10)

File properly formatted

(3.3.4.3, 3.3.4.4 &

3.3.4.6)


(3.3.4.3 & 3.3.4.6)

ReceiveRejection

(3.3.4.3 & 3.3.4.6)

Time tofix &

re-submit(3.3.4.6)

Hold transaction(s) for next bill

(3.3.4.7)

No

5

Yes

3

4

2

1

RXQ.3.4.2 Consolidated Billing - Bill Ready Process Flow Meter Usage Cancellation and Rebilling Process

Yes

No

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Yes

No

Time to fix &re-submit

(3.3.4.6)

Process Non-Billing Party

transactions(3.3.4.4)

Rejection notificationreceived

(3.3.4.3 & 3.3.4.6)


(3.3.4.3 & 3.3.4.6)

Yes

Yes

Yes

No

No


cancellations and charges(3.3.4.10)


other action specified in the Billing Services Agreement)

(3.3.4.8)

Non-Billing Partycharges in time for bill

(3.3.4.4 & 3.3.4.7)


Party(3.3.4.7 & 3.3.4.8)

Hold for next bill as specified

in the Billing Services Agreement

(3.3.4.7)



rejection notification

and resubmitsfor next bill

(3.3.4.7)

Holdtransaction for

next bill(3.3.4.7)


(3.3.4.10 & 3.3.4.8)

6

Able to process Non-Billing Party

transactions(3.3.4.3 & 3.3.4.6)

3

4

2

1

RXQ.3.4.2 Consolidated Billing - Bill Ready Process Flow Non-Billing Party Bill Cancellation and Rebilling Process

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No

Yes

Yes

Billing Party receives cancel charges notice

(3.3.4.13)

Non-Billing Partydetermines original charges

were incorrect; sendscancel charges notice to Billing Party and cancels charges in its

billing system(3.3.4.13)

Non-Billing Partycalculates corrected

charges andsends them to

Billing Party(3.3.4.14)

Billing Party receives Non-Billing Party

corrected charges(3.3.4.14)

File properly formatted(3.3.4.3, 3.3.4.4 &

3.3.4.6)


(3.3.4.3 & 3.3.4.6)

ReceiveRejection

(3.3.4.3 & 3.3.4.6)

Time tofix &

re-submit(3.3.4.6)

Hold transaction(s) for next bill

(3.3.4.7)

No

4 7

NoFile properly formatted(3.3.4.3)


ReceiveRejection(3.3.4.3)

Fix and resubmit(3.3.4.3)

No

YesCustomer in receipt of

original charges(3.3.4.18)

No further action

Yes

3

2

1

Billing Party cancels Non-Billing Party charges in its system

(3.3.4.9)

RXQ.3.4.2 Consolidated Billing - Bill Ready Process Flow

Yes

No

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Yes

No

Time to fix &re-submit

(3.3.4.6)

Process Non-Billing Party

transactions(3.3.4.4 & 3.3.4.18)

Rejection notificationreceived(3.3.4.3)

Able to process Non-Billing Party

transactions(3.3.4.3 & 3.3.4.6)


Yes

YesNo No


cancellations and charges(3.3.4.4 & 3.3.4.18)


other action specified in the Billing Services Agreement)

(3.3.4.8)

Non-Billing Partycharges in time for Bill

(3.3.4.4, 3.3.4.7 & 3.3.4.18)



rejection notification

and resubmitsfor next bill

(3.3.4.7)

Holdtransaction for

next bill(3.3.4.7)


(3.3.4.4 & 3.3.4.8)

Yes

No


Party(3.3.4.7 & 3.3.4.8)

8

Non-Billing Party Bill Cancellation and Rebilling Process

3

2

1

4

Hold for next bill as specified

in the Billing Services Agreement

(3.3.4.7)

RXQ.3.4.3 Consolidated Billing - Rate Ready Process Flow C

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Non

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Bil

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Billing Party receives

information and inputs Rate Codes

and prices in its

billing system(3.3.5.1

& 3.3.5.2)

Non-Billing Party provides information to establish Rate Codes

and prices(3.3.5.1 & 3.3.5.2)

Distribution Companysends usage data

(3.3.1.5)

Billing Party receives usage data

(3.3.1.5)

Billing Party calculates Billing

Party charges(3.3.3.3)

Billing Party calculates Non-Billing Party charges using appropriate Rate Code(s)

(3.3.5.3)

Customer receives Consolidated Bill

(3.3.3.3)

Billing Party prepares and renders Consolidated Bill

(3.3.3.3)

Non-Billing Party receives billing data(3.3.5.3)

Billing Party sends notice of Non-Billing Party’s usage and charges

(3.3.5.3)

9

RXQ.3.4.3 Consolidated Billing - Rate Ready Process Flow C

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Non

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Distribution Companydetermines that initial

usage was incorrect; sendscancel usage noticeand restated usage

(3.3.5.4)

Billing Party receives cancelled and restated

usage data (3.3.5.4 & 3.3.5.5)

Billing Party calculates Billing Party charges using restated

usage(3.3.5.5)

Billing Party calculates Non-Billing Party charges using

restated usage and appropriate Rate Code(s)

(3.3.5.5)

Customer receives Consolidated Bill

(3.3.5.5)

Billing Party prepares and renders Consolidated Bill

(3.3.5.5)

Non-Billing Party receives notice(s) of restated usage and charges

(3.3.5.5)

Billing Party sends notice(s) of restated

usage and charges to the Non-Billing Party

(3.3.5.5)

Meter Usage Cancellation and Rebilling Process

Billing Party cancels original Billing Party usage and charges and updates

its billing system(3.3.5.4)

Billing Party cancels original Non-Billing Party usage and

charges(3.3.5.4)

Billing Party sends notice of cancelled usage and

charges to the Non-Billing Party

(3.3.5.4)

Non-Billing Party receives notice of cancelled usage and charges and updates

its billing system(3.3.5.4)

10

RXQ.3.4.4 Single Retail Supplier Billing Process FlowC

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Supplierreceives usage

data(3.3.1.5 & 3.3.6.9)

Supplierreceives invoice from Distribution Company

(3.3.6.5)

Distribution Companysends usage data to Registration Agent

(3.3..1.5)

Reg

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Ag

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Registration Agentreceives usage

Data(3.3.1.5)

Registration Agent forwards usage data to Supplier

(3.3.1.5 & 3.3.6.9)

Distribution Company calculates its charges

(3.3.6.5)

Supplier processes usage data(3.3.6.10)

Distribution Companysends invoice to Supplier

(3.3.6.5)

Supplier accepts invoice

(3.3.6.13 & 3.3.6.15)

Suppliersends rejection

notice to Distribution Company(3.3.6.13)

Distribution Company receives rejection notice

(3.3.6.13)

Distribution Company

evaluates reason for rejection notice

(3.3.6.6)

1Yes

NoSupplier

analyses usage data and invoice

(3.3.6.12)

Distribution Company recalculates

Charges(3.3.6.6 & 3.3.6.14)

Distribution Company works with Supplier to

address rejection(3.3.6.14)

Yes

No

11

Supplier accepts usage data

(3.3.6.11 & 3.3.6.12)


notice to Registration

Agent(3.3.6.11)

Registration Agent

receives rejection notice and forwards to

Distribution Company(3.3.6.11)


rejection notice(3.3.6.11)

No

Yes


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Supplier calculates charges (including

Distribution Company related charges) and sends Customer bill

(3.3.6.15)

Reg

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Customer receives bill (including energy and distribution charges)

(3.3.6.15)

1

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SupplierReceives restated

usage data(3.3.1.5)

Supplierreceives cancelled and

corrected invoices(3.3.6.5)

Distribution Companydetermines initial usage

was incorrect; sends cancellation notice and restated usage data to Registration Agent, if

applicable(3.3.6.2 & 3.3.6.3)

Reg

istr

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Ag

ent

Registration Agentreceives cancellation notice and restated

usage data, if applicable(3.3.6.2 & 3.3.6.3)

Registration Agent sends

restated usage data to Supplier

(3.3.1.5 & 3.3.6.9)

Registration Agent receives rejection

notice and forwards to Distribution Company

(3.3.6.11)

Distribution Company receives rejection notice

(3.3.6.11)

Distribution Companysends cancelled and corrected

invoices to Supplier(3.3.6.5)


Suppliercancels charges in its

billing system for incorrect usage data

(3.3.6.2)

Distribution Companycancels charges in its

billing system for incorrect usage data

(3.3.6.2)

YesSupplier processes restated usage data

(3.3.6.10)

Supplier analyzes restated usage

data and invoices(3.3.6.12)

No

Distribution Companyrecalculates its charges

(3.3.6.5)

DistributionCompany

recalculatesIts charges

(3.3.6.6 & 3.3.6.14)


works with Supplier to address rejection

(3.3.6.14)

No

Yes

13

2

1Supplier accepts restated usage data(3.3.6.11 & 3.3.6.12)

Supplier sends rejection notice to Registration Agent(3.3.6.11)


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Supplier calculates restated charges

(including Distribution Company related

charges)(3.3.6.15)

Reg

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Ag

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Customer receives corrected bill (including energy and distribution

charges)(3.3.6.15)


Supplier sends bill to Customer including

cancelled charges and restated charges

(3.3.6.15)

14

Supplier accepts cancelled

and corrected invoices

(3.3.6.13 & 3.3.6.15)


notices to Distribution Company(3.3.6.13)

Distribution Company receives rejection notices

(3.3.6.13)

Yes


evaluates reason for rejection notices

(3.3.6.6)

No

2

1

RXQ.3.4.5 Consolidated Billing – Payment Processing Assumption of Receivables Process Flow

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Billing Party renders bill

(3.3.3.3)

Billing Party remits funds to the Non-Billing Party’s financial

institution(3.3.8.4 & 3.3.8.5)

Customer receives bill(3.3.3.3)

Non-Billing Party receives remitted funds

(3.3.8.4 & 3.3.8.5)

Billing Party sends remittance notification to the

Non-Billing Party(3.3.8.3)

Non-Billing Party receives remittance notification

(3.3.8.3)

Non-Billing Party restates Customer accounts

receivable(3.3.8.4)

Customer disputesNon-Billing Party charges

(3.3.7.2 & 3.3.7.3)

No further action required by Billing

Party or Non-Billing Party

Billing Party receives notification of Customer

dispute(3.3.7.2 & 3.3.7.3)

No

Yes

Funds remitted to Non-Billing

Party(3.3.8.9)

Billing Party withholds remittance of disputed charges

to the Non-Billing Party(3.3.8.9)

Yes

15

Conversion to Dual Billing allowed for delinquent accounts by

BSA(3.3.8.7)

No further action

Yes

No

No

1

2

3

4


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Billing Party sends a remittance reversal

notification to the Non-Billing Party

(3.3.8.7)

Non-Billing Party receives remittance reversal

notification(3.3.8.7)

Billing Party reduces next remittance by the amount of any disputed

charges(3.3.8.7)

Delinquent accounts exist

(3.3.8.7)

No further action

Notify Non-Billing Party of

delinquencies(3.3.8.7)

Billing Party notifies Non-Billing Party of

delinquencies(3.3.8.7)

Non-Billing Partyreceives notification of

delinquencies (3.3.8.7)

No

No

Yes Yes

Billing Party sends notice of account(s) converted to

either Dual Billing or regulated service to the


3

4

2

1

5

6Yes


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Non-Billing Party receives notice of account(s)

converted to either Dual Billing or regulated service

(3.3.8.7)

Notify Customer(s) of account(s) converted to either Dual Billing or

regulated service(3.3.8.7)

No further action

Billing Party sends notification of account(s) converted to

either Dual Billing or regulated service to Customer(s)

(3.3.8.7)

Customer(s) receive notification of account(s)

converted to either Dual Billing or regulated service

(3.3.8.7)

5

6

Yes

No

RXQ.3.4.5 Consolidated Billing – Payment ProcessingAssumption of Receivables Process Flow

Bill Cancellation and Rebilling Process

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Billing Party cancels and/or rebills charges

(3.3.8.10)

Billing Party remits funds, as appropriate, to the Non-Billing

Party’s financial institution(3.3.8.4 & 3.3.8.5)

Customer receivescorrected bill

(3.3.8.10)


(3.3.8.4 & 3.3.8.5)

Billing Party adjusts (by the net effect of the corrected

bill) and sends next routine remittance notification to the


Non-Billing Party receives remittance notification including adjustment

(3.3.8.11)

18

Billing Party produces and sends corrected

bill to Customer(3.3.8.10)


receivable(3.3.5.5)

RXQ. 3.4.6 Consolidated Billing Payment Processing-Pay As You Get Paid Process Flow

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19

Customer makes payment(3.3.3.5)

Billing Party receives payment

(3.3.3.5)

Payment posted in accordance with payment posting

order(3.3.9.1 & 3.3.9.2)

Billing Party sends remittance


(3.3.9.3)

Billing Party remits funds to the Non-

Billing Party’s financial institution(3.3.9.4)


remittance notification(3.3.9.3)

Non-Billing Party’s receives remitted

funds(3.3.9.4)

Billing Party sends remittance adjustment


(3.3.9.5)

Payment subsequently

adjusted(3.3.9.5)

No further action required

No

Yes


notification(3.3.9.5)

Billing Party modifies next remittance by the amount of any adjusted payments

(3.3.9.5)

Billing Party maintains account

balances for the Non-Billing Party

(3.3.9.6)

Yes

RXQ.3.4.6 Consolidated Billing- Payment ProcessingPay As You Get Paid Process Flow

Bill Cancellation and Rebilling Process

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Billing Party cancels and/or rebills charges

(3.3.9.8)

Billing Party remits funds, as appropriate, to the Non-Billing

Party’s financial institution(3.3.9.3 & 3.3.9.4)

Customer receivescorrected bill

(3.3.9.8)


(3.3.9.3 & 3.3.9.4)

Billing Party adjusts (by the net effect of the corrected

bill) and sends next routine remittance notification to the


Non-Billing Party receives remittance notification including adjustment

(3.3.9.9)

20

Billing Party issues and sends corrected

bill to Customer(3.3.9.8)


receivable(3.3.5.5)

RXQ. 3.4.7 Single Retail Supplier Billing – Payment ProcessingRemittance from Supplier Process Flow

(includes payment(s) for cancelled and/or rebilled charges)

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21

Supplier sends remittance

notification to the Distribution Company(3.3.10.1)

Supplier remits funds to the Distribution

Company’s financial institution(3.3.10.2)


remittance notification(3.3.10.1)

Distribution Company’s

financial institution receives payment

(3.3.10.2)

Yes

Supplierperforms financial reconciliation and initiates process to

pay Distribution Company invoice

(3.3.10.5)

Supplier initiates payment process prior to due date

(3.3.10.1 & 3.3.10.3)

No

Distribution Company calculates interest

charges/late fees and updates billing

system, if applicable(3.3.10.3)

Distribution Company sends interest/late fee notification to

Supplier, if applicable(3.3.10.3)

Supplier receives interest/late feeNotification, if

applicable(3.3.10.3)

Supplier initiates payment process

for invoice and any interest/late fee

charges(3.3.10.1 & 3.3.10.6)

No

Distribution Company works with Supplier to address inquiry

(3.3.10.6)

Yes

Distribution Company performs financial

reconciliation and resolves any discrepancies

(3.3.10.7)

Suppliercontacts Distribution Company to inquire about any disputed

interest/late fee charges

(3.3.10.6)

rxq.3.4.1 dual billing process flow distribution company supplier customer distribution company...

Documents

distribution charges

non billing party charges

billing system

restated supplier charges

restated charges

b distribution company

corrected charges

energy charges