rwd / infopak tutorial

RWD Simulator Tutorial

RWD SIMULATOR TUTORIAL

VUT - BCO5651 - ERP Implementations

V. Bilchouris

M. Leepin

S. Singh

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Content

BACKGROUND INFORMATION................................................................................................................4

WHO ARE RWD..........................................................................................................................................4FEATURES OF RWD....................................................................................................................................5EXAMPLES OF CHILD DOCUMENTS............................................................................................................6BENEFITS OF USING RWD.........................................................................................................................7RWD PRODUCTS........................................................................................................................................9

INTRODUCTION.........................................................................................................................................12

OBJECTIVE.................................................................................................................................................12ASSUMPTIONS...........................................................................................................................................12AUDIENCE..................................................................................................................................................12

STAGE 1: PREPARATION......................................................................................................................13

STARTING RECORDER / VIEWING RECORDER FEATURES........................................................................131.1.........................................................................................................................................................131.2.........................................................................................................................................................13

SETTING PREFERENCES: ASSIGNING A NEW FILE LOCATION.................................................................141.3.........................................................................................................................................................14

SETTING PREFERENCES: RECORDER......................................................................................................151.4.........................................................................................................................................................15

SETTING PREFERENCES: HOT KEY KEYBOARD SHORT CUTS.................................................................171.5.........................................................................................................................................................17

CREATING A NEW FILE..............................................................................................................................181.6.........................................................................................................................................................181.7.........................................................................................................................................................18

ADDING DOCUMENT INFORMATION TO A NEW FILE..................................................................................201.8.........................................................................................................................................................20

ADDING ADDITIONAL INFORMATION TO A NEW FILE.................................................................................211.9.........................................................................................................................................................21

STAGE 2: RECORDING...........................................................................................................................22

STARTING A RECORDING...........................................................................................................................222.1.........................................................................................................................................................22

SAP LOG ON.............................................................................................................................................222.2.........................................................................................................................................................22

SAP TRANSACTION ENTRY.......................................................................................................................242.3.........................................................................................................................................................24

SAP GENERAL TABLE DISPLAY................................................................................................................242.4.........................................................................................................................................................24

SAP TABLE HIT LIST.................................................................................................................................252.5.........................................................................................................................................................25

SAP TABLE SELECTION............................................................................................................................262.6.........................................................................................................................................................26

SAP TABLE FIELD SPECIFICATION...........................................................................................................272.7.........................................................................................................................................................27

SAP TABLE DISPLAY................................................................................................................................292.8.........................................................................................................................................................29

IMPORT SAP TABLE TO EXCEL.................................................................................................................302.9.........................................................................................................................................................302.10.......................................................................................................................................................30

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2.11.......................................................................................................................................................31STOP RECORDING.....................................................................................................................................312.12.......................................................................................................................................................31

STAGE 3: EDIT...........................................................................................................................................32

SPECIFYING LESSON PROPERTIES...........................................................................................................323.2.........................................................................................................................................................323.3.........................................................................................................................................................33

SPECIFYING LESSON PREFERENCES........................................................................................................343.4.........................................................................................................................................................34

SPECIFYING LESSON PREFERENCES-GENERAL.......................................................................................343.5.........................................................................................................................................................34

SPECIFYING LESSON PREFERENCES-PUBLISHING...................................................................................353.6.........................................................................................................................................................35

EDITING STEPS RECORDED......................................................................................................................373.7.........................................................................................................................................................37

EDITING STEPS RECORDED – SPECIFYING STEP PROPERTIES...............................................................383.8.........................................................................................................................................................38

EDITING STEPS RECORDED-ADJUSTING BUBBLE TEXT AND SIZE...........................................................393.9.........................................................................................................................................................39

STAGE 4: PUBLISH...................................................................................................................................40

PUBLISHING A RECORDING.......................................................................................................................414.1.........................................................................................................................................................414.2.........................................................................................................................................................41

PUBLISHING A RECORDING – SPECIFYING OUTPUT TYPE........................................................................424.3.........................................................................................................................................................42

PUBLISHING A RECORDING – SPECIFYING SIMULATION TYPE................................................................444.4.........................................................................................................................................................44

PUBLISHING A RECORDING – SPECIFYING LOCATION OF OUTPUT FILE..................................................454.5.........................................................................................................................................................45

PUBLISHING A RECORDING –FINALIZING OUTPUT....................................................................................464.6.........................................................................................................................................................464.7.........................................................................................................................................................46

PUBLISHING A RECORDING – PREVIEW....................................................................................................474.8.........................................................................................................................................................474.9.........................................................................................................................................................48

PUBLISHING A RECORDING – SIMULATOR FEATURES IN PREVIEW.........................................................494.10.......................................................................................................................................................49

Questions......................................................................................................................................................51

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Background Information

Who Are RWD

Since 1988, RWD Technologies has aided thousands of clients globally to

improve enterprise productivity via its broad range of integrated products and

services.

RWD technologies are a front runner of supplying human and operational

performance improvement solutions that aid employers to capitalize their return

on human capital management, business processes documentation, technology

and knowledge.

RWD Technologies headquarters currently based in Baltimore, Maryland, USA, it

is a privately held company with over 1200 employees, and over 20 plus offices

located around the world. Current locations of RWD Technologies around the

world are as follows:

UK & Europe (Western, Eastern & Northern regions).

USA/Canada,

ASIA / Pacific Australia

South America.

4


Features of RWD

Providing training and support for your end users is vital to any businesses

success. If Training documentation or help material is non existent or

inadequate, end-users cannot perform to their maximum capacity that will in turn

affect the overall business performance. Traditionally end-user training

documentation was created by documentation specialist that use to sit-in with the

application users to capture and document their processes. This method style of

creating documentation was time consuming and expensive, the distribution of

the material used to be in hard copy format.

Using Info Pack allows business to rapidly produce professional training

documentation and interactive simulations, complete with online help that is

always current and immediately available to the end-users. To create detailed

end-user procedures and simulations of computer applications, it is as simple as

executing a task in any application while RWD Info Pak automatically documents

the entire procedure producing a recording. A distinctive feature of RWD is that

a recording needs to take place only once and necessary documents can be

produced as required from the recording.

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The parent document created from the recording can be expanded and edited.

Sections of the parent document can then be published into separate child

documents tailored for different users.

Therefore the parent document is the central repository for all available

information, and child documents contain more specific or only certain pieces of

information needed by the trainee.

Examples of Child Documents

Work Instruction: Front matter information, end user procedures with steps, field

description help, includes screen flows.

Cue Card (HTML only): Dynamic multi-layer document designed specifically for

context-sensitive help, includes screen flows.

Quick Reference (Step): Front matter information, end user steps without screen

images or field definitions.

Quick Reference (Flow): Front matter information and screen flow.

Exercise: End user training document that includes data for a given procedure,

tasks and questions for students to complete.

BPP (Business Process Procedure): Mimics the BPP document that comes with

an Accelerated SAP (ASAP) implementation.

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BPP (Business Process Procedure): Mimics the ASAP BPP documents and

provides dynamic, multi-layer format designed specifically to context-sensitive

help.

Configuration Document: Lists information such as configuration menu paths,

key field changes, and date of configuration change.

Test Document: Scenarios that result in system testing.

Benefits of Using RWD

RWD assists in saving time and money and offers a return on investment in

training for businesses.

Time and money are saved for the following reasons:

Consistent and high quality training documentation and simulations are produced

rapidly;

Distribution of the latest information is simplified as information and simulations

are conveniently accessed online or from a central repository;

Help desk support costs are reduced as the increased availability of knowledge

provided by RWD reduces the Gap between human capability and system

complexity;

Facilitates effective relevant training by:

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Producing consistent, high quality, and relevant output that assists in engaging

the trainees and provides necessary knowledge for trainees to perform at an

optimum level,

Ease of access and convenience of training assists in gaining a positive

response to a new system, and a rapid transfer of knowledge resulting in

optimum performance sooner.

8


RWD Products

RWD Info Pak provides four utilities that assist in creating and publishing the

end-user documentation.

1/ RWD Info Pak Publisher

Publisher provides powerful functionality that allows you to edit the recorded

document and include additional information as required. This all-inclusive

document can then be published to the web, or distributed via online help in

several formats, or simply printed and distributed as hard copies.

2/ RWD Info Pak Simulator

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Simulator creates a simulation during the same recording process. The

simulation can be edited to include notes, or voice overlays. Simulator can be

played in four modes:

Auto playback mode: replays the task without interaction.

Standard mode: guides you through the task with step by step instructions.

Self test mode: allows you to attempt the task and provides guidance when an

error is made.

Assessment mode: allows results to be captured and integrated into custom or

third party tracking applications.

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RWD Info Pak OmniHelp

OmniHelp makes online help available from any application and gives you the

help you need at the moment it is required. When an end-user is struggling with a

task, a simple, on-screen interface provides quick and easy access to kelp that is

directly related to the current task. Help content can be highly customized to

include graphs, links and other information associated with specific screens,

providing specific information when required.

4/ RWD Info Pak Administrator

Administrator gives you the ability to create a web site based on the training

material generated by the Publisher. The website can be easily customized and

serves as a complete source of training material, simulations, business process

details, presentation, and additional resource information.

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Introduction

Objective

To enable the trainee to:

Use main RWD Functions proficiently (setting preferences, recording, editing and

publishing) to create specific and relevant training simulations.

Understand the SAP transaction SE17.

Assumptions

All trainees have an SAP Logon / access to SAP.

All trainees have some end user experience with SAP.

Audience

SAP end users or anyone who is currently developing training programs or

maybe doing so in the future.

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Stage 1: Preparation

Starting Recorder / viewing recorder features

1.1

From the task bar in bottom left hand corner:i. Select: Start RWD Info Pak Simulator Recorder

1.2

The RWD Tool bar should now be displayed as above.

i. Select: Preferences as marked above.

Please be sure to take note of all relevant Tool Bar descriptions for

relevant functions in this lesson from Left to Right as above are as follows:

New File.

Open File.

Start Recording.

Pause Recording.

Stop Recording.

Simulation Editor.

Hide Tool Bar.

Preferences.

Help.

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Setting Preferences: Assigning a New file location

1.3

You screen should now display the template tab in the preference screen.

It is now necessary to assign a location where RWD Simulator files you

create will be located.

i. Select Browse next to Default Save Location.

ii. Choose a location to save files and take note of this location i.e. Desktop.

iii. Select the Recorder tab to continue.

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Setting Preferences: Recorder

1.4

i. Check Search HTML title tags Box.

ii. Select Always for Show dialog for multi title tags.

iii. Select Always for Prompt for Field Name.

iv. Select Active Window Mode for a recording mode.

v. Select: Entire Browser Window.

At this point please be sure to take note of recording modes.

Descriptions are as follows:

Active window mode: Captures from active windows and windows associated.

Images in your simulation will be of the specific window in use at a given time.

Current application mode: Captures interactions with a specific application

chosen before recording. Other applications are not included as images in your

simulation.

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Desktop mode: Captures actions taking place on your entire desktop. Images

will include all interactions that take place whilst recording on your desktop. The

entire desktop and applications will be recorded.

vi. Select Entire Browser Window in the HTML Screen shots section.

vii. Select Hot-keys Tab.

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Setting Preferences: Hot key keyboard short cuts

1.5

Check boxes:

i. New: ( Shift + C )

ii. Open:( Ctrl + O )

iii. Record:( Ctrl + R )

iv. Pause: ( Ctrl + P )

v. Stop: ( Ctrl + S )

At this point be sure to take note of the useful hot key keyboard

shortcuts for simulator for each step above.

vi. Select: .

Preferences settings are complete. Please check with

you tutor before proceeding.

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Creating a new File

1.6

i. Select: New File button as above.

1.7

i. Enter New File name: G?? (You’re SAP Login).

ii. Select Simulator check box.

iii. Select: .

At this point take note of the Document types described as follows:

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Parent Documents: Are a central Document depository, consisting of many

smaller child documents.

Child Documents: Can be smaller specific Documents such as published

versions of your tutorial.

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Adding document information to a new file

1.8

i. For Title Enter SE17G??

ii. Enter your first name for Owner

iii. For Version Select Preliminary from the drop down box.

iv. For Language Select English.

v. Enter SE17 for Transaction code (s).

vi. Select Additional Information.

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Adding additional information to a new file.

1.9

Additional Information can be added for the above fields:

i. For Keywords enter: SE17 Tutorial. (Keywords will help categorize this

tutorial).

ii. For Description enter: SE17 Tutorial and Excel Export.

(Information can also be entered here to direct trainees to further references i.e.

web addresses etc.).

iii. Comments and Copyright are not required for the purpose of this exercise

but may be added as required if RWD is used in a workplace.

iv. Select: .

This concludes Stage 1 Preparation.

Please check with your tutor before proceeding.

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Stage 2: Recording

Starting a recording

2.1

i. Select the Record Button as marked above.

ii. Select to hide the tool bar if not already hidden.

Please note you are now recording! Follow Stage 2 exactly as

instructed if you require assistance please advise.

SAP Log on

2.2

i. Select:

Start ProgramsSAP SAPGUI for Java SAPGUI for Java 7.10rev6.

ii. Select: Solman and

You should now be at your SAP Login Screen

iii. Enter 400 for Client

iv. Enter User ID.

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v. Enter Password.

vi. Select: .

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SAP transaction entry

2.3

i. Enter Transaction Code SE17 in the transaction field.

ii. Select: .

SAP general table Display

2.4

Tables can be displayed by entering their title. Alternatively you can

display a multiple listing of tables with a wild card variant (*).

In this case we are interested in Business Partner information. Some of the

tables which contain information relating to Business Partners have a title that

begins with the letters BUT:

i. Enter: BUT*.

ii. Select .

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SAP Table Hit list

2.5

Numerous tables are now displayed on a Hit List. We require table BUT000

only, from the displayed Hit List:

i. Select BUT000: Business Partner General data I.

ii. Select: .

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SAP Table Selection

2.6

i. Select: .

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SAP Table Field Specification

2.7

Fields need to be selected from the table to be displayed. These fields will be:

Take note of definition / meaning in brackets:

CLIENT (CLIENT).

PARTNER (PARTNER).

LAST NAME (LAST _NAME).

FIRST NAME (FIRST_NAME).

MARITAL STATUS (MARST).

NATIONALITY (NATIO).

To select required fields an X needs to be placed in the field’s output box as

displayed above.

i. For the field CLIENT enter an X in the Output Box.

Scroll down and repeat for:

PARTNER,

LAST_NAME,

FIRST_NAME,

MARST,

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NATIO.

You may need to use your Page down key to scroll through the fields.

Once complete you are ready to display the fields selected.

i. Select: .

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SAP Table Display

2.8

Review all data in the table displayed. You may need to scroll across to the right

hand side of your screen to see all fields specified.

i. Select the scroll arrow in bottom right corner to view: .

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Import SAP table to Excel

2.9

Displayed details can now be saved in excel format.

i. Right click inside the table.

ii. Select Save to PC File.

2.10

i. Ensure Spreadsheet format is selected.

ii. Select the Green Tick.

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2.11

i. In Directory select a location where this can be saved i.e. desktop.

ii. In File Name enter a File Name: SE17G??.XLS .

iii. Select Generate and the file shall be saved to your selected location.

The SAP process is now complete and recording can be stopped.

Stop Recording.

2.12

i. Select: Stop Recording.

To do so you may need to right click on the lower right tool bar to unhide the

RWD toolbar and then select Stop.

Please note once the recorder has been stopped you are not able to

begin recording again unless a new simulation file is created from the

beginning. Only a single instance of RWD is supported at any one time.

This concludes Stage 2.


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Stage 3: Edit

3.1

Once recording is ceased the simulator should open once stopped and should

appear as above.

Specifying Lesson Properties

3.2

Lesson properties now need to be specified.

i. Select: File then Lesson Properties.

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3.3

i. Set Rubber Band to Red & check Flashing box as above.

ii. Set Wait time to 5 seconds.

Please take note of these features:

Rubber Band: Is the visual aid that highlights points in a simulation.

Wait Time: Is the time of delay between simulation steps or screens.

iii. Select OK.

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Specifying lesson preferences

3.4

i. Select: Help Preferences.

Specifying lesson preferences-General

3.5

i. Ensure Display auto generated note check is selected. This ensures

instructional notes are displayed for necessary actions required within in a step.

ii. Select the Publishing tab.

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Specifying lesson preferences-Publishing

3.6

The Simulation Type and the Assessment Setup can be specified.

Simulation Type

i. Ensure all Simulation types are selected. This ensures all options are

available for publishing.

Check boxes for:

Auto playback mode,Standard mode,Self test mode,Assessment mode.

Please take note of Simulation type characteristics:

Auto playback mode: Replays the task without interaction by the student.

Standard mode: Guides the trainee through the task with step by step and

specific instructions. Instructions are provided in the form of notes, audio, rubber

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band objects. The trainee can also skip steps by selecting certain desired steps

only.

Self test mode: The trainee attempts all steps and tasks on their own without

specific instruction. Hints for non-essential information can be provided if this is

specified. An accuracy score is provided upon completion.

Assessment mode: The trainee attempts all steps and tasks on their own

without specific instruction. Hints for non-essential information can be provided if

this is specified. Test results can be displayed at a URL if required.

Assessment setup

If an Assessment Tutorial is planned assessment settings may need to be

adjusted.

Features requiring adjustment could be:

Passing grade: The passing grade score out of 100 can be adjusted.

Show Hints: This can be turned on or off by checking the applicable box.

URL: This is a location where results can displayed and viewed.

Direct post : Selecting direct post will send the results from a Tutorial directly to

the URL without results being shown to the student first.

ii. Press OK to proceed.

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Editing Steps recorded

3.7

Details of the steps and screens can be edited.

i. Right click and select Edit Step.

Please note the editing features such as amending bubble text shall be

overviewed and the complete process can be undertaken outside this

session as desired.

37


Editing Steps recorded – specifying step properties

3.8

When edit step is selected as in previous the Step properties screen will

appear as above.

Please observe functions described below.

i. Screen Title and Step text can be edited by selecting applicable areas

and text can be added or amended.

ii. Help Text can be changed by checking the Step Specific Text button.

Text can then be added or amended.

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iii. The time length for steps can be adjusted in Auto play back mode by

selecting Step Specific button and then adjusting the time length.

iv. To proceed Select OK

Editing Steps recorded-Adjusting Bubble text and size

3.9

Other features in Editor.

Tutorial notes that appear for each step can also be edited by double clicking

the Bubble. Text can then be entered and formatted accordingly. The size and

position of the bubble notes can also be altered by clicking and dragging edges.

This concludes Stage 3.


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Stage 4: Publish

Once the tutorial is published a new output file (.ssf) is generated. This is an

example of a child document created from the original parent simulator file

created (.ss).

Published output is saved separately from the original parent file by RWD in a

separate folder.

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Publishing a recording

4.1

i. To begin Publishing select:

File->Publish-> Publish.

4.2

i. Select: No.

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Publishing a recording – specifying output type

4.3

Select:

i. Publishing Applet Simulation.

ii. Publish on Local Area Network.

iii. OK.

Please note the types of output that can be published that are listed above

are categorized as either static or interactive and are described as follows:

Static Tutorials: Are instructional documents these include:

MS Word Documents and HTML Documents (Hyper Text Markup Language,

is the commonly used markup language for web pages). These are known as

documents are instructional.

Interactive: Allow for interaction between the trainee and the Tutorial via web

browser these include:.

Applets Simulation (JAVA): Are viewed via web browser. Applets are used to

provide interactive features to web applications that cannot be provided by

HTML.

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FLASH Simulation, or DHTML files: Are viewed via web browser and are a

collection of technologies used together to create interactive and animated web

sites. FLASH output requires a player to be installed.

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Publishing a recording – specifying simulation type

4.4

Select all output types. This ensures all are available for future use as required.

i. Standard Tutorial.

ii. Auto Playback Tutorial.

iii. Self Test Tutorial.

iv. Select Assessment Tutorial

v. Create SCORM Compliant zip file.

vi. OK.

Publishing Wizard may now take a moment to run.

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Publishing a recording – specifying location of output file

4.5

Observe the path location. As this is a child document it will be located

separately from the Parent as mentioned at the beginning of Publishing Section.

i. Select Next.

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Publishing a recording –finalizing output

4.6

i. To finish publishing select: Finish.

4.7

The message above will appear confirming successful publishing.

Select OK.

You have now published the first version of a tutorial. This can be previewed in

the next step.

46


Publishing a recording – Preview

4.8

Published material can be previewed.

i. Select: File ->Publish->Preview.

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4.9

A tutorial type can be chosen for preview. These tutorial types were previously

specified in the publishing tab of lesson preferences & in publishing wizard

i. Select AutoPlayback tutorial and observe the previewed output

48


Publishing a recording – Simulator features in preview

4.10

Main Features

Reverse, Play, Pause, Forward and stop can be chosen to control the

tutorial.

Specific bubble instructions are also displayed.

49


Steps are displayed on the right of your screen and specific bubble instructions

are also displayed.

This now Concludes the tutorial, please move onto the

questions .

50


Questions

Section 1

1.List and define the 3 recording modes in RWD?2.List and define the 2 document types generated by RWD?3.List 3 hot keys and their functions.

Section 2

1.What does MARST mean / stand for?

2.True or False? Once the recorder is stopped, recording can be resumed by pressing record again.

3.Are multiple variants of RWD supported at any one time?

Section 3.

1.Where are rubber band settings amended?

2.List the 4 simulation types.

3.True of False? Assessment setup can be amended under lesson properties.

Section 4.

1.True or False?When a tutorial is published a separate child document is created.

2.List the main difference between standard and self test simulation type modes.3.

List static and interactive Tutorial types?

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Answers.

Section 11.Active window mode: Captures from active windows and windows associated.

Images in your simulation will be of the specific window in use at a given time.

Current application mode: Captures interactions with a specific application

chosen before recording. Other applications are not included as images in your

simulation.

Desktop mode: Captures actions taking place on your entire desktop. Images

will include all interactions that take place whilst recording on your desktop. The

entire desktop and applications will be recorded.

2.

Parent & Child3.New: ( Shift + C )

Open:( Ctrl + O )

Record:( Ctrl + R )

Pause: ( Ctrl + P )

Stop: ( Ctrl + S )

Section 21.Marital status2.False. Recording can not be resumed, it must be started over.3.No, only a single.

Section 3.1.File, Lesson Properties2.Auto playback mode,Standard mode,Self test mode,Assessment mode. 3.

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False. Assessment set up can be amended under Help, Preferences.

Section 4.1.True or False?True, a separate document is published and saved separately.2.Standard guides you step by step. Self test means you must attempt steps without guidance at first, guidance is only offered if specified when an error is made.3.StaticStatic Tutorials:

MS Word Documents and HTML Documents (Hyper Text Markup Language,

Interactive: Applets Simulation (JAVA), FLASH Simulation, or DHTML files.

53


Reference

RWD Technologies 2009, RWD Technologies, viewed March 2009

<http://www.rwd.com/>;

RWD Technologies: Enterprise Learning solutions 2005, Overview of

Infopak, pdf document, RWD Technologies , viewed March 2009,

<http://www.rwd.com/>;

RWD Infopak Tutorials 2008, VUT BCO5651 ERP Implementations

Class previous years tutorials provided by tutor A. Stein as a

reference, viewed March 2009.

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http://www.rwd.com/

http://www.rwd.com/

rwd / infopak tutorial

Technology

rwd simulator tutorial

rwd info pak simulator7

end user training document

configuration document

distinctive feature

matter information

test document

lists information